Cannabis Customer Specialist Jobs
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Here are 100 cannabis jobs mentioning "customer specialist" in May 2024, at companies like VidaCann, Ohana Gardens, Good Tree, and State of Washington Liquor and Cannabis Board, including positions such as Customer Service Specialist, Customer Support Specialist, Cannabis Delivery Dispatcher/Customer Service Specialist, and Customer Experience Specialist (Budtender).
More than 30+ days
The Customer Service Specialist is responsible for interacting with customers on the sales floor. The position is responsible for providing accurate and comprehensive information regarding our product offering and educating our customers on safe and responsible cannabis consumption.
Responsibilities:
- Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
- Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
- Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest’s needs
- Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
- Actively listen to each guest to provide the highest possible level of service
- A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
- Maintain a clean, safe, and well merchandised store environment
- Assist as needed in the inventory process, ensuring accuracy and attention to detail
- Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
- Follow all company policies and procedures
- Adhere to all compliance requirements of the dispensary
- Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
- Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
- Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
- Monitor and oversee all aspects of a safe and compliant customer visit
- Maintain a clean and organized sales floor at all times
- Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
- Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately
Skills/Qualifications:
- Education: High school diploma or equivalent is required
- Candidate must have minimum of two year of experience in direct customer service
- Able to communicate effectively and politely to all colleagues, community members and customers
- Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
- Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.
Requirements:
- Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
- Able to successfully pass an extensive background check
Job Type: Full-time
Pay: From $17.00 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
Apply for this job with Campfire Cannabis
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Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Full-time
Pay: From $17.10 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dispensary Marketing and Customer Engagement Specialist
Temescal Wellness
1 year ago
Temescal Wellness - Retail
Marketing and Customer Engagement Specialist
Reporting to Store Manager and Marketing
The Marketing and Customer Engagement Specialist is a hybrid role based in retail and is responsible for engaging with our customers both online, in-store, and in the local community to foster loyalty, brand building, and provide quality customer service. The Specialist will act as a marketing liaison to their store, as part of the retail management team, and contribute to existing marketing programs while assisting with the development of new initiatives aligned with company goals.
The Specialists' duties will be performed in conjunction with Service Associate (SA) duties when necessary and will require a minimum of 20 hours a week dedicated to marketing responsibilities. In coordination with the Retail Management team, the Specialist will be a team lead, key holder and scheduled for opening and closing shifts during operating hours throughout the week. The Specialist will meet weekly with Marketing and their Retail Manager, as well as participate in larger group meetings and discussions as needed.
Primarily, the Marketing and Customer Engagement Specialists’ job is to ensure we are creating a positive, engaging, welcoming and educational experience for each guest, starting with their online impression and interaction with our menu to the customer experience in-store. This includes delegating tasks to team members with proper training.
Below is a list of responsibilities in addition to the Service Associate position's responsibilities, which includes checking in customers in the booth and point of sale transactions.
Responsibilities:
- Daily monitoring and response to “Info@” email in coordination with other locations’ Specialists to ensure monitoring of this site is maintained daily.
- Daily menu management including accuracy of images and descriptions, banner updates, and collaboration with inventory specialists to support marketing initiatives & events
- Ownership of retail product catalog to maintain and continue building a library of product resources for menu management.
- Execute merchandising of in-store marketing materials, signage, accessories and TV creatives.
- In partnership with Inventory Specialist and Retail Managers, liaison to staff on marketing initiatives which include daily/weekly shift meetings and email communications for all new products, events and upcoming promotions.
- Communicate effectively and timely with management and store associates regarding relevant marketing activity to ensure we are maximizing our marketing efforts for customers and staff.
- Responsible for community outreach and acting as brand ambassador in the local community, including but not limited to local business partnerships, sponsorships, local community events and service opportunities and communication with medical card providers
- Daily location-specific review monitoring in Yext, Yelp and Leafly to engage with our customers, answer questions or address issues. Guidance will be provided by Marketing.
- Coordination of all in-store events with internal teams and vendor partners from planning to execution.
- Responsible for measuring the success of events and reporting to Marketing.
- Manage monthly store-specific marketing budget to ensure marketing initiatives and events are supported.
- Help develop local social media content and work with Regional Marketing to support social media content calendar.
- Maintain an inventory of sales and educational support materials (i.e. VIP Club materials, handbooks, info cards) and reorder with Marketing as required.
- Manage inventory: giveaways and accessories in-store
- Report accessories needs to the manager for purchasing
Requirements:
- Enjoy a start-up environment that requires the ability to adapt to change and improvise to overcome unexpected challenges
- Exhibit a positive, “can-do” attitude and the initiative to take on new responsibilities and tasks as they become necessary
- Ability to effectively manage time in a challenging start-up environment
- Google Calendar management
- Ability to assure compliance by demonstrating attention to detail and the aptitude to process and internalize a large volume of information, most specifically around state regulations
- Relentless pursuit of: accuracy and of achieving efficiency through technology and processes, identifying inefficiencies, and contributing to the continuous improvement of operations.
- Strong written and oral communication skills, and ability to effectively interface with a diverse population of patients, guests, teammates, vendors, regulators, community members, and other stakeholders.
- Strong cannabis knowledge. Passionate about destigmatization and education
- Ability to manage day-to-day priorities and effectively communicate with Marketing and store managers when there is a question or concern.
Essential Job Functions:
- Ability to stand and walk for extended periods of time
- Bend and stoop to grasp objects, bend and twist neck and waist, reach above and below shoulders and squat
- Bend and lift loads, not to exceed 50 pounds
- Repetitive use of hands for grasping, pushing, pulling and fine manipulation
- Must be exceeding expectations in current PSA role.
- Experience with social media
- Proficiency in full Microsoft Suite; InDesign and Adobe a plus
Compensation and Benefits:
- Competitive hourly rate
- Employer pays approximately 75% of medical, dental and vision insurance, including for family members
- Generous time off policy
- Mission-driven organization with an excellent work-life balance
Additional Information:
Temescal Wellness is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Job Type: Full-time
Apply for this job with Temescal Wellness
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Description:
Department: Administration
Position Title: Customer Care Specialist
Reports to: Sales Director, Sales Leadership
Position Type: Full-time, Exempt
Company Description
Certified Testing and Data - The soon to be premier provider in the cannabis and hemp testing space. Founders have extensive experience in Cannabis as well as leading Multi Billion dollar lab companies. Opportunity to participate in the growth and success of the company with a stock grant awarded to founding team members. Prior business led by management was top 15 Fastest growing company by Inc 5000. CTND has great culture, excellent professional growth opportunities, and one of the nicest working lab spaces in the country. Submit your application today.
Certified Testing and Data, an analytical testing facility, provides consultations and analytical results across the entire spectrum of the plant medicine industry. Building on a record of excellence, Certified Testing and Data features one of the largest full-service testing laboratories in the United States. Dedication to personalized service coupled with superior scientific practices are the foundation of Certified Testing and Data success.
JOB DESCRIPTION
Purpose
Primarily responsible for providing effective customer service for all internal and external clients by utilizing excellent, in-depth knowledge of company services and products as well as team members within the CTND team. This position supports the Sales Executive and the laboratories in the development and evaluation of sales. Intellectual curiosity and continued learning is core to the success of this position. The interest to work directly with customers on the phone and through email is a must. This individual will be capable of taking customer questions and adequately answering them or directing them to the appropriate personnel as well as making recommendations for appropriate testing services. This individual must be a team player with a sense of urgency.
Requirements:Responsibilities and Duties
- Partner with all of the sales team to meet and exceed customer's service expectations.
- Answers incoming calls and questions or direct to the correct personnel.
- Provides outgoing quotations on proposed analyses to customers.
- Assists in building relationships with key accounts to sustain and grow volume and income.
- Ensures that client projects are implemented according to schedule.
- Assists in responding to internal and external technical requests.
- Researches, resolves, and responds to customer problems and complaints.
- Participates as a team member and effectively adapts to change.
- Responds efficiently and accurately to client inquires.
- Maintains good records of all correspondence via CRM software.
- Displays excellent oral and written communication skills with all team members and clients.
Qualifications
- Working knowledge of a broad range of plant medicine products, processes, and cultivation preferred (e.g. Cannabis, Hemp, CBD and Fungi).
- High school diploma. Bachelor’s Degree is preferred.
- Time management skills.
- Customer service experience.
- Excellent interpersonal and communication skills.
- Strong team player.
- Computer skills, Microsoft Outlook, Word, PowerPoint, Excel, CRM Software, LIMS.
Physical Requirements
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. While performing the responsibilities of the job, the employee is required to communicate via telephone and email 95% of the workday. The employee is required to sit 95% of most work days and use their hands and fingers to regularly enter data into the CRM software system. The employee is occasionally required to lift up to 30lbs. Vision abilities required by this job include close vision to view information on the LIMS system and assist with clientele needs while viewing a computer terminal and entering data into the CRM software system.
Apply for this job with Certified Testing and Data
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Specialist 2
State of Washington Liquor and Cannabis Board
1 year ago
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws
Note:
This position is currently required to work in the office.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Our commitment to DEIB
The Liquor and Cannabis Board (LCB) strives to promote
Diversity, Equity, Inclusion and Belonging (DEIB) in all aspects of our workforce.
It is our mission to build, educate, and inspire an inclusive workforce that recognizes, respects, and celebrates diversity in the workplace. We are committed to maintaining a thriving culture where employees feel safe and accepted regardless of education, background or belief. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
Your opportunity at a glance
This position works directly with all customers, agency personnel and divisions as the first point of contact customers see when entering the agency at the main reception desk. The incumbent works to direct internal and external stakeholders to the appropriate locations as well as being the gatekeeper for all who come into the agency and enter the secured WSLCB areas. Work is performed independently after receiving general instructions from a higher level supervisor and often requires initiative and the ability to work in a self-directed mode.
Work assignments and duties may be of a complex nature. Independent performance of complex clerical assignments requires knowledge of a variety of rules, policies, procedures, processes, materials and equipment.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
Provides agency interpretation and applies knowledge of laws, regulations and processes in resolution of inquiries ,Greet and screen customers, independently resolve complaints inquiries and customer service issues while maintaining appropriate confidentiality, answer phone, alert staff of visitors, direct phone calls to appropriate party, provide and collect security badges, submit facility tickets, track and maintain visitor logs, sign for deliveries and inform appropriate staff, identify potential security problems and notify management.- Update and maintain division records, perform contract file audits and updates, perform data entry, request insurance documents from vendors, update ECMS, update SharePoint, order supplies, scan files, copy documents, filing, organize records, make phone calls, draft emails and documents, conducts research, review, audit, and reconcile reports, schedule meetings.
- Accept payments at the front counter, keep a log of incoming payments, utilize spreadsheet and database software to maintain records.
- Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency.
Qualifications
Required Qualifications:
High school graduation or equivalent such as a GED (General Educational Development) and Two (2) years of clerical experience.
- Four (4) years of progressively responsible work experience providing assistance to clients and customers regarding inquiries and performing clerical duties.
Preferred Qualifications:
- Knowledge of:
- Exceptional customer service skills to effectively manage multiple priorities;
- Excellent interpersonal communication skills to include verbal and written, active listening and critical thinking skills.
- Ability to:
- Maintain effective communications with all levels within the organization;
- Maintain positive public relations;
- Plan, schedule and coordinate multiple projects.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.- Letter of interest, describing how you meet the specific qualifications for the position.
- Resume, detailing experience and education as it relates to the position.
- Three professional references to include a current or recent supervisor with current contact numbers and email addresses.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.
ESSENTIAL RESPONSIBILITIES
- Have fun!
- Be kind!
- Be respectful!
- Have more fun!
- Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
- Educate guests on our cannabis products and ancillaries while customizing recommendations
- Act as a brand ambassador while consistently maintaining productivity
- Follow proper cash handling of all guest transactions
- Fulfill and process online and in-store orders accurately and efficiently
- Maintain a cleaned, stocked, and organized workspace
- Follow all dispensary procedures according to local and state regulations and company policies
- Maintain operational excellence at all FOH & BOH workstations
- Support the operational and performance goals of the dispensary
- Ensure that all safety protocols and procedures are followed
- Continuously get educated on cannabis products and industry trends
- Perform all opening and closing duties as required/assigned
- Adapt to all changes in business needs and guest flow
- Follow reasonable instructions from leadership team showing flexibility with delegated tasks
- Contribute to the team morale by ensuring the highest level of engagement is consistently applied
- Assist in other duties as assigned to ensure the team, department, and company division maintain success
NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
QUALIFICATIONS
- JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
- Must be 21 years of age or older
- Retail Experience, 2+ years (preferred)
- Excellent Communication and Guest Service Skills
- Proficient Math, Cash Handling Skills and Organizational Skills
- Strong Knowledge of Standard POS Systems and Interfaces (preferred)
- Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)
BENEFITS: Full Time Employees
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- Flexible schedule
- Life insurance
- Employee discount
- Flexible spending account
- Health savings account
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
Ability to commute/relocate:
- Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Retail: 1 year (Required)
- cannabis: 1 year (Preferred)
Work Location: One location
Apply for this job with Cannapreneur Partners
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Specialist 2
State of Washington Office of Administrative Hearings
1 year ago
Description
Customer Service Specialist 2
Office of Administrative Hearings
Headquarters Office (Olympia, WA)
NOTE: This position is currently eligible for telework after a short onboarding/training period. Onboarding/training will take place at OAH Headquarters in Olympia, WA. Depending on business needs, hybrid or in-office work may be required.
IMPORTANT NOTICE: Per Governor Inslee’s Proclamation 21-14, state employees must be fully vaccinated against COVID-19. If you are offered this position, your vaccine status will be verified by Human Resources prior to your start date. Please note: A medical or religious exemption and accommodation may be available, after an offer of employment has been made.
About the Agency:
The 1981 Legislature created the Office of Administrative Hearings (OAH) to offer Washingtonians an independent, fair and neutral forum to hold administrative hearings on disputed matters referred by state and local government agencies. Operating out of field offices in Olympia, Tacoma, Seattle, and Spokane Valley there are currently 260 employees, including 130 Administrative Law Judges who preside over administrative hearings involving unemployment insurance benefits, child support, food assistance, medical benefits, business and professional licensing, and more. OAH conducts hearings for more than 30 agencies and 160 programs. Our referring agencies include the Employment Security Department (ESD), Department of Social and Health Services (DSHS), Department of Children, Youth, and Families (DCYF), Health Care Authority (HCA), Liquor and Cannabis Board (LCB), Department of Financial Institutions (DFI), the Office of the Superintendent of Public Instruction (OSPI), and others. For more information about OAH, please visit our website at oah.wa.gov.
Mission: To hear and independently resolve disputes between the public and state agencies with an impartial, quick, and easy to access process.
Vision: All people of Washington can meaningfully participate in their hearing and understand the result.
Values: Fairness and independence; Diversity, equity, inclusion and respect; Performance excellence; Integrity.
Goals:
- Performance Excellence: We deliver high quality, timely work.
- Convenience & Accessibility: We make it easy for people to do business with us.
- Diversity, Equity, Inclusion & Respect: We promote diversity, equity, inclusion and respect.
- Good Stewards: We are efficient, effective and accountable.
OAH Offers:
- Satisfaction of knowing your work makes a difference in the community.
- Exposure to a legal office environment.
- In-house training opportunities and professional development.
- Comprehensive benefits package.
Duties
The Customer Service Specialist 2 (CSS2) positions in our Headquarters Call Center are the faces and voices of the agency, responsible for knowing and explaining the entire range of services we provide. Because approximately 80% of this position includes answering phone calls in our high-volume Call Center, the CSS2 must have excellent communication skills, be able to effectively de-escalate situations with customers, maintain the highest level of customer service, and be a fast learner who can easily switch between multiple tasks.
The CSS2 will need to quickly acquire an in-depth knowledge of the varying appeal processes and articulate applicable administrative appeal laws and regulations for more than 30 referring agencies. This position provides assistance to other agencies, customers, claimants, employers, license holders, and Washington citizens enabling their access to fair and prompt resolutions for administrative disputes.
Duties include, but are not limited to:
Customer service by phone- Act as a focal point for OAH customers and respond to and resolve inquiries, issues and related problems.
- Help customers to understand and access OAH services.
- Answer and respond to a high volume of incoming calls:
- In a professional and effective manner, following approved scripts and guidelines.
- Providing accurate and knowledgeable answers and solutions to enquiries.
- Using OAH approved resources and good teamwork.
- Use PRISM to record all actions and interactions with customers that relate to specific docket(s) and complete Call Type survey for all calls and emails processed.
- Use a headset and other equipment provided to perform duties while ensuring safety and efficiency in the work environment.
- Use approved email templates (Quickstep and OFT), spreadsheets and other tools to provide docket specific information to (internal and external) customers.
- Assist customers by completing Requests for Hearings and submitting on behalf of requestor and directing to and helping callers with online forms (OAH public website).
- Assist customers with the OAH Participant Portal, providing guidance as well as directing them to instructions on the OAH website.
- Develop and maintain a broad knowledge base of OAH policies, practices, and procedures to assist customers and resolve their needs at first contact (first call resolution or FCR).
- Transfer calls that fall outside of the Call Center remit or require action by other OAH colleagues, as required and in a timely manner, e.g., ALJ feedback, media inquiries – where appropriate liaise with colleagues to resolve.
- Serve as an agency subject matter expert and provide customers with explanations on forms, pamphlets, and other materials.
- Undertake and participate in meetings, development and training opportunities as required.
- Show awareness during the callers needs and alert managers and colleagues if further support is needed to successfully handle the need of the caller.
- Maintain a positive approach to showcase the values and mission of OAH (reporting any issues promptly).
- Actively monitor email accounts and promptly process and/or respond to incoming emails.
- Read Orders (or other documents) as assigned and where appropriate, with an interpreter.
- Complete project work, such as eNotice (emailing hearing notice to participants), when assigned.
Qualifications
Required qualifications:
- Option 1: Four (4) years of experience providing assistance to customers regarding inquiries, complaints or problems.
- Option 2: An Associate's degree AND two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems.
- Option 3: A Bachelor's degree.
Preference may be given to candidates with the following desired qualifications:
- Proficiency in Microsoft Excel, Word, and Outlook.
- Experience answering telephones in a high call volume environment.
- Experience analyzing data and reports and making recommendations based upon the analysis.
- Experience working in a legal environment with demonstrated knowledge of legal concepts and the ability to convey them concisely to others.
Supplemental Information
How to apply:
To begin the online application process, click the green "Apply" button on this announcement at careers.wa.gov or governmentjobs.com. To be considered for this position, you must include the following information in your online application and complete the supplemental questionnaire. Application materials must clearly show how you meet the qualifications for the position in order to be considered.
Application must include:
- A letter of interest describing what interests you in this position and what makes you a viable and competitive candidate.
- A resume highlighting relevant experience AND a completed online application profile that includes education and employment history.
- A minimum of three professional referenceswith your application, including at least one supervisor.
- A professional reference is defined as an individual who has either been paid to supervise your work or worked directly with you and can attest to your work performance, technical skills, and job competencies. If your references do not meet these criteria, please include non-related professionals, such as educators or other professional associates.
OAH is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email us at [email protected]. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
Apply for this job with State of Washington Office of Administrative Hearings
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- Attendance: Reliable attendance and timeliness is key to our success.
- Retail Sales: Accurate cash handling, product education, checking ID, and friendly service.
- Customer Service: Exceptional customer service skills, and the ability to build and foster long-term relationships with our customers and patients.
- Uphold Standards: Maintain and follow all bgood rules, standard operations, processes and procedures, as well as local and state regulations.
- Be clean and organized: Keep your work space neat, tidy, and sanitary. Must perform general cleaning duties as requested.
- Records keeping: Counting the cash drawer and keeping track of inventory. Maintain accuracy and thoroughness to improve and promote quality. Working in the medical shops requires tracking patient profiles and member status.
- Communication: Updates and information from the company will come in a variety of ways, including email, Gusto, verbal, and posted in the stores.
- Trainings: Every two years, as a member of the sales team you will be required to complete a one-day Responsible Vendor Training - You must get this training before your 90 day probationary period is over.
- Endurance: Ability to stand and be active, including holding conversation, for hours at a time.
- Additional Tasks: Other duties as requested by the leadership team.
* Must be able to multitask and work independently!
* Must have reliable transportation.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Denver, CO 80234: Reliably commute or planning to relocate before starting work (Required)
Experience:
- POS: 3 years (Required)
- Sales: 5 years (Required)
- Retail sales: 5 years (Required)
- Basic math: 10 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
Apply for this job with bgood
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Collect and secure payment in form of debit, credit, and cash
- Safely transport product and cash to/from home dispensary
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Collect and secure payment in form of debit, credit, and cash
- Safely transport product and cash to/from home dispensary
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Vape and Glass Specialist/Customer Service (Multi-Location)
Resistance Vapor Inc
1 year ago
Must be 21+ to be considered.
Get your foot in the door in the industry!
Some knowledge of electronic nicotine delivery systems (ENDS) and nicotine juices is required. Knowledge of tobacco pipes, water pipes, accessories, CBD, cannabis is required.
Day to day you will be opening the store (including dealing with the safe and alarm systems) assisting and cashing out customers, diagnosing issues, recommending purchases, and closing the store.
Fun, relaxed work environment! Discounts! 2 days off/wk. Optional OT often offered. Schedule given a month at a time.
This is a MULTI-LOCATION job meaning you will work at more than one location. If you are not interested in working more than one of our locations, please apply for a single location position when one becomes available.
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Apply for this job with Resistance Vapor Inc
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position Title: Budtender/Customer Service Specialist
Department: Retail
Reports to: Retail General Manager
Job Summary:
The ideal Budtender/Customer Service Specialist will be a friendly outgoing individual who will help our customers understand, select and purchase our full offering of cannabis products, including flower, concentrates, edibles and topicals. The ideal Budtender/Customer Service Specialist will not only be extremely knowledgeable regarding the efficacy, effects, aroma, taste and aesthetic of all in store products, but will also be a friendly, engaging, and compassionate individual.
Reporting to the Retail General Manager, the Budtender/Customer Service Specialist will be an upbeat, energetic presence who appreciates the subtleties and nuances of superior customer service.
Essential Duties and Responsibilities:
- Providing great customer service to each and every person who walks through our door
- Building meaningful rapport with all of our customers
- Becoming educated on every brand we carry including expected effects, benefits, selling points, and more
- Answering any questions our customers have in a friendly, professional and patient manner
- Getting to know the customer and their specific needs in order to help them select the best possible products for their unique needs
- Ringing up customer orders and accepting payment accurately every time
- Educating first-time cannabis consumers to the category and the products in a caring and compassionate manner with strong attention to their tolerance and expectations
- Helping maintain cleanliness of the store
- Stocking and restocking products as needed
- Following compliance guidelines and regulations
- Answering phone calls as needed and maintaining proper phone etiquette at all times
- Following all retail procedures including but not limited to, check in, check out, sales, and more
- Communicating clearly with the store managers and other members of the Traditional team
- Being a positive representation of The Traditional brand at all times
- Arriving on time, in uniform, and meeting grooming standards every shift
Position Type/Expected Hours:
This is a full-time position.
Expected hours will vary.
About the Ideal Candidate
Qualifications and Other Requirements:
- 21+ years old
- Ability to stand for long periods of time
Other Skills and Abilities:
- Prior cannabis dispensary retail experience preferred
- Passionate about cannabis and the benefits it can provide
- Attention to detail and cleanliness
- Ability to take direction and follow processes
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Weekend availability
Apply for this job with Odyssey Personnel, LLC.
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Patient Registry Services Specialist - Customer Service Specialist Intermediate
State of Minnesota
1 year ago
Job Details
Job Class: Customer Service Specialist Intermediate
Working Title: Patient Registry Services Specialist
- Who May Apply: Open to all qualified job seekers.
- Date Posted: 08/25/2022
- Closing Date: 08/31/2022
- Hiring Agency/Seniority Unit: Health Department / Health-AFSCME
- Division/Unit: Office of Medical Cannabis Division / Operations Unit Staff
- Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $18.55 - $24.60/hourly; $38,732 - $51,364/annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: Office of Medical Cannabis Division
- FLSA Status: Nonexempt
- Connect 700 Program Eligible: Yes
Job Summary
The purpose of this position is to provide assistance to the Office of Medical Cannabis (OMC) support center and Patient Registry. Responsibilities include reviewing and processing patient registry applications by providing technical assistance and customer service to callers pertaining to the medical cannabis program. This position will directly support seasonal call center staff in addressing questions from callers as well as provide assistance in performing key Registry functions.
This position will have the option of teleworking; however, it will be based on the business needs of the unit and is at supervisory discretion.
Qualifications
Minimum Qualifications
Resumes must explicitly reflect minimum qualifications
- Customer service skills sufficient to respond to questions from the public and communicate program information effectively over and phone and through email
- Experience with computer programs such as Teams, SharePoint, Excel.
- Experience working in databases
Qualifications to be Assessed at Interview
- Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance
- Ability to work within a high volume, deadline-oriented, and accuracy-focused program where performance and production standards must be met
- Ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures
Preferred Qualifications
- Knowledge of the Minnesota Medical Cannabis Law
- Experience working in a large database containing confidential information
- A background in training and education
Additional Requirements
This position requires successful completion of a background check.
Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
We offer a competitive benefits package including employee and family health and dental insurance, life insurance, disability insurance, health promotion programs, pre-tax benefits, vacation leave, sick leave, paid holidays, deferred compensation, retirement benefits, and more!
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about the position, contact Courtney Sutliff at [email protected] or 651-201-5684.
If you are a Connect 700 applicant, please email your certificate and the Job posting ID#/number to Courtney Sutliff at [email protected] by the position close date.
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected]
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.
Apply for this job with State of Minnesota
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
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Job Summary
We are looking for creative, energetic, and motivated people to inspire a unique team of employees in a dynamic retail environment. These individuals will ensure the absolute best-in-class experience for all our customers and will have a passion for emerging retail technology and services.
Customer Specialist
Customer Specialists oversee all aspects of the customer experience at our dispensary. The main responsibilities of the Customer Specialist include interacting with, educating, and advising customers face-to-face and by phone, record-keeping, assisting with inventory and cash management, and helping to maintain a welcoming facility inside and out.
Requirements
- High school diploma or equivalent
- 2+ years’ experience in a client-service intensive industry
- Skill in accurate cash management and inventory control
- Proficient computer skills
- Flexible schedule, must be available nights and weekends
- Per Hawaii state law, all of our employees must be at least 21 years old and will have to pass a federal background check
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Application Question(s):
- Why do you want to work in the cannabis industry and more specifically for Cure Oahu?
Work Location: One location
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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
Regional Customer Support Specialist (Northeast/Central/West)
Responsible for acting as a liaison between Curaleaf and our customers. Serves customers by providing product and information and resolving product situations. Attracts potential customers by answering product questions and suggesting information about other products and services that we offer.
Responsibilities:
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc)
- Escalating/collaborating within the organization to quickly address cases
- Maintain discipline in the categorization of issues to standardize reporting (Tagging individual issues)
- Deliver regular updates on activities
- Consolidate community feedback into actionable insights (listening and identifying trends)
- Report and log defective product issues/concerns to Quality Assurance Team
Qualifications:
- 3-5 years in a customer service role
- Experience creating and distributing performance reports
- Demonstrated comfort working with multiple technology tools
- Ability and willingness to work outside of normal working hours
- Demonstrated collaboration skills
- Excellent organizational and communication skills
- Subject to background check per state cannabis regulations
- Bachelor's degree or equivalent professional experience
- Candidate must reside in region they will be covering
Curaleaf is an Equal Opportunity Employer
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Cannatron is a one-stop-shop for all types of smoke shop, dispensary, and convenience store products and accessories. We are the exclusive distributor of our House Brands: Ooze, King Palm wraps, Truweigh scales, Green Monkey Grinders, Loud Lock packaging, and Stache products, and our catalog offers thousands of products from leading industry brands as well as up-and-coming brands.
As an industry leader we have experienced exponential growth since we were founded in 2015. We have made the Inc. 500 list of fastest-growing companies the past two years, and have recently renovated and expanded our Headquarters in Oak Park, MI. We have a brand-new front office and showroom to accommodate our growing team and have more than tripled our warehouse space as we continue to build our assortment and launch new products.
As a Customer Experience Specialist for Cannatron, you will be joining a growing team of dedicate specialists that primarily support our direct-to-consumer customers that shop our Ecommerce sites. You will apply your existing knowledge of cannabis accessories, as well as obtain new knowledge, in order to support a wide variety of customer requests. This position requires a range of tasks to be be performed in a high-volume, ever changing work environment.
Our team is passionate about taking the cannabis accessory industry to the next level. We cater to the everyday user and keep retailers stocked with our products. We use our expertise to offer the best smoking experiences and are always looking for new talent to keep us on the cutting-edge. The ideal Customer Experience Specialist for Cannatron is a positive, upbeat and energetic industry enthusiast who’s driven to share the benefits of the Ooze life, loves creative challenges, and wants to make an impact on advancing this industry.
Customer Experience Responsibilities:
- Welcome and greet visitors in person (Wholesale customers, by appointment only) or on the telephone; answers or refers inquiries.
- Respond to Oozelife.com customer service platforms such as social media, contact forms, and emails.
- Collaborate and communicate with internal departments such as warehouse to handle consumer issues and drive improvements of service.
- Provide solutions or alternatives by analyzing consumers’ issues and problems continuously and proactively.
- Process warranty exchanges.
- Maintains customer accounts by obtaining, recording, and updating personal and financial information.
- Scanning, filing, distributing office mail and other general clerical duties.
- Ability to answer multiple phone lines and know how to transfer.
- Contributes to team effort by accomplishing related results as needed.
Requirements:
- 3-5 years' experience in customer service.
- Positive, upbeat, customer service go-getter!
- Knowledge of smoke shop and dispensary items (cannabis accessories).
- Collaborative, energetic and hands-on team player
- Strong interpersonal and communication skills with the ability to effectively resolve difficult situations.
- A strong communicator who can explain complex information in simple ways.
- Knowledge of Inventory/ERP systems such Business Central/Microsoft Dynamics.
- Experience with Microsoft Office
Why Work for Us?
- Mon-Fri 9a-5p
- Cannatron Swag included: https://www.oozelife.com/collections/apparel
- Benefits offered: Medical, Dental, Vision, Life Insurance, 401K and Paid Time Off
- Located in Oak Park, MI (near Detroit)
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Full-time
Pay: From $17.10 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE SPECIALIST 3
State of Washington Liquor and Cannabis Board
1 year ago
Description
WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
This recruitment is open until filled. First review of applications will be August 11, 2022. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible to telework. This position is required to work in the office at least 3 days a week. This may change based on business needs.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
The WSLCB Licensing and Regulation Division is announcing an exciting opportunity for a Customer Service Specialist 3 position at Olympia, WA. This position reports directly to the Licensing Specialist Supervisor in the WSLCB's Licensing and Regulation Division. The position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety.
This position trains and mentor’s customer service specialist twos (CSS2’s) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.
If you have an interest in independently performing various customer service duties using problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being.
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
Answer phone and email questions from the public about questions related to retail and nonretail liquor, cannabis, vapor and tobacco licenses.
- Independently interpret complex laws & rules, policies and procedures for the public. Redirect calls to, or consult with other agency experts as needed.
- Work in Department of Revenue (DOR)/Business Licensing Services (BLS) partner system to approve or validate information on liquor and cannabis licensing for internal & external customer inquiries.
- Independently respond to complex requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
- Maintain understanding of recent law, rule, and policy changes to provide accurate information and interpretation of new developments in the agency. Train co-workers, as necessary to meet these goals.
- Accept, process and issue complex Special Occasions and Local Wine Industry Association Licenses, complex liquor permits, added liquor and cannabis endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations; provide clear direction to applicants and interpret complex laws, rules and procedures.
- Receive and verify license application information with Department of Revenue. Verify and process incoming renewal fees and new application fees.
- Process refunds and work with Department of Revenue /Business Licensing Services on NSF transactions.
- Work with Business Licensing Services at Department of Revenue and local jurisdictions (cities and county officials) to ensure that information shared across agencies is accurate.
- Work with the Department of Health when issuing medical cannabis endorsements to make sure that requirements from both agencies are met prior to issuing the endorsement.
- Independently work directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
- Work with the training unit to coordinate training and cross training opportunities for peers and lower level staff.
Qualifications
Required Qualifications:
Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
Option 1:
Five (5) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 2:
An Associate’s degree.
AND
Three (3) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 3:
A Bachelor’s degree.
AND
One (1) year of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT
: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed online application.
- Current Resume.
- Letter of Interest describing how you meet the specific qualifications for the position.
- Three professional references to include a current or recent supervisor with email addresses and phone numbers.
**
A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Happy Daze Job Description
FULL TIME/PART-TIME E-Commerce Specialist/ Customer-Service
Assistant @ Happy Daze
This is a full-time position that will require you to work 5 days a week,
Monday - Friday starting from 9:00 AM ending at 5:00 PM.
Compensation is competitive hourly rate + overtime.
We are seeking a long-term representative to join the Happy Daze Team.
Looking to start someone immediately.
Must be local to Chicago and live within a commutable distance.
Roles and Responsibilities
- Liaise with our developers for planning and inputting of products and promotions
- Create and modify product listings on Ecommerce site(s): add photos, write product copy, proper pricing and inventory based on guidelines
- Provide customer service through Phone & Email
- Ecommerce order fulfillment (sourcing frames, packaging, labeling, shipping)
- Assist in processing online returns and exchanges
- Capture, organize and upload photos using a photo booth /
Photoshop
- Monitor eCommerce websites to ensure proper functionality of links/pages
- Analyze inventory clearance levels
- Analyze selling data history
- Launch new customer acquisition programs
- Involved in conceptual development of all email communications with the team
- Assist with the development of new email content and strategies to increase conversion
- Enter all markdowns and on-line promotions into system
- Analyze sales trends and use learnings to identify product opportunities, trends, and offerings which will impact the business and provide results
Qualifications for Ecommerce Assistant
- Executive maturity and presence is essential
- Build collaborative relationships across functional areas of the business
- Catalog, direct marketing and product development experience are a plus
- Basic web analytics and CRM report skills
- 2-5 years of E-commerce buying experience
- Passion for the Smoke/Vape Industry
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
We only require what current state mandates are. The employee, however, may do whatever they feel comfortable with.
Application Question(s):
- Do you have any knowledge of the vape, CBD and or cannabis industry?
Education:
- Associate (Preferred)
Experience:
- Database marketing: 2 years (Preferred)
- Social media marketing: 2 years (Preferred)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
Apply for this job with HappyDaze Stores
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.
ESSENTIAL RESPONSIBILITIES
- Have fun!
- Be kind!
- Be respectful!
- Have more fun!
- Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
- Educate guests on our cannabis products and ancillaries while customizing recommendations
- Act as a brand ambassador while consistently maintaining productivity
- Follow proper cash handling of all guest transactions
- Fulfill and process online and in-store orders accurately and efficiently
- Maintain a cleaned, stocked, and organized workspace
- Follow all dispensary procedures according to local and state regulations and company policies
- Maintain operational excellence at all FOH & BOH workstations
- Support the operational and performance goals of the dispensary
- Ensure that all safety protocols and procedures are followed
- Continuously get educated on cannabis products and industry trends
- Perform all opening and closing duties as required/assigned
- Adapt to all changes in business needs and guest flow
- Follow reasonable instructions from leadership team showing flexibility with delegated tasks
- Contribute to the team morale by ensuring the highest level of engagement is consistently applied
- Assist in other duties as assigned to ensure the team, department, and company division maintain success
NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
QUALIFICATIONS
- JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
- Must be 21 years of age or older
- Retail Experience, 2+ years (preferred)
- Excellent Communication and Guest Service Skills
- Proficient Math, Cash Handling Skills and Organizational Skills
- Strong Knowledge of Standard POS Systems and Interfaces (preferred)
- Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)
BENEFITS: Full Time Employees
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- Flexible schedule
- Life insurance
- Employee discount
- Flexible spending account
- Health savings account
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Tips
COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
Ability to commute/relocate:
- Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Retail: 1 year (Required)
- cannabis: 1 year (Preferred)
Work Location: One location
Apply for this job with Cannapreneur Partners
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Collect and secure payment in form of debit, credit, and cash
- Safely transport product and cash to/from home dispensary
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Full-time
Pay: From $17.10 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Coral Gables, FL 33133: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Join the #1 provider of medical cananbis in the entire State of Texas, Thrive Medical Cannabis, run by Dr. Lisa Gardner, voted Fort Worth's Top Doc for 10 years.
Our mission is to help Texans get access to the medicine they so desperately need. Dr. Lisa Gardner and her team of Physician Assistants are certified to provide qualified patients with a medical cannabis prescription through our virtual consultations.
As the first impression for a new patient, your voice will serve as the "face" of Thrive Medical Cannabis, and you will be a direct representative of Dr. Lisa Gardner. Your primary duties will be answering the phone system to make appointments, give information, and book appointments. This position requires both strong computer and phone skills.
Job Title: Customer Service Specialist
Location: Fort Worth, TX
Employee Type: Full-Time
Summary: Operates telephone system by answering incoming calls, scheduling appointments, and booking appointments to ensure patient care excellence by performing the following duties.
Essential Functions:
· Schedule patient appointments
· Answers incoming telephone calls and responds accordingly
· Receives and conveys detailed and descriptive messages from patients for documentation
· Answers questions about organization and provides callers with address, directions, and other information.
· Other duties may be assigned.
· Extreme attention to detail regarding information and data entry.
Qualifications:
· Minimum of an Associate's Degree required. One year related experience and/or training; or equivalent combination of education and experience.
· Ability to multitask and maintain professional telephone etiquette.
· Computer Database software and Internet software.
· Problem solving skills in standardized situations.
· Ability to work accurately and efficiently.
· Excellent verbal and written communication skills.
· Knowledge of medical terminology helpful.
· Prior customer service representative experience required.
Our employees strive to provide a quality patient-centered experience to our patients and their families.
Job Type: Full-time
Benefits:
- Paid time off
- employee discounts on services provided
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associates Degree (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location: One location
Job Type: Full-time
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: One location
Apply for this job with Thrive Medical Cannabis
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Join a fast growing technology company in Southern California. Our main product ProteusERP is an ERP system that primarily caters to the cannabis industry.
This is a Full Time Position
Our main office Located in Vista, CA, but this position is also available to fully remote employees.
Requires a healthy understanding of People, diversity and technology. Old and young.
MUST have the patience of a saint
MUST have problem solving skills
MUST be able to troubleshoot within technology
MUST be FRIENDLY and MUST be able to communicate.
MUST Respond and engage on all incoming customer inquiries with a sense of urgency
You need to be a detail oriented person with the ability to learn quickly.
Requirements
* 2 years customer facing support experience (B2B a bonus)
* Experience with CRM tools such as ZenDesk and Salesforce, SLACK and Experience with bug tracking tools (a bonus)
* Mac/WINDOWS OS familiarity
* Intermediate Excel skills
* Cannabis industry knowledge (a huge bonus)
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
Apply for this job with Proteus Business Solutions
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Bring DNA Technology Expertise to Cannabis
Medicinal Genomics is helping growers and researchers identify contamination and desirable traits, leading to healthier and more productive crops. Cannabis genomics will help drive sustainable productivity and offer solutions to ensure safe, consistent and effective breeding of cannabis. MGC was the first company to sequence the cannabis genome; our unique knowledge of cannabis and microbial genetics has enabled us to develop solutions that are revolutionary steps forward in addressing the primary unmet needs of medicinal cannabis cultivators and quality control laboratories. This is an exciting opportunity to join an early-stage company in a rapidly growing market.
We are looking for an Customer Support Specialist
Primary Function: Front line customer support for all inbound customer sales and service inquiries as well as sales order management.
Duties and Responsibilities
- Manage all inbound customer service inquiries and direct calls/emails/chats to the appropriate team or individual
- Manage all inbound orders including their review and approval
- Maintain direct contact with all customers and build relationships with key accounts
- Support the sales team (territory managers)
- Effectively work and communicate with sales team, marketing and other departments.
- Coordinate with shipping and operations teams regarding order status, shipping dates, product availability and back orders and communicate appropriate information to customers
- When needed, investigate problems related to shipment of products, credits and new orders.
- Rigorously document communications in CRM
- Keep customer records up to date in ERP (Enterprise Resource Planning software)
- Help maintain CRM (Customer Resource Management database)
- Help Operations team maintain content on the webstore
Experience
- Previous customer service or customer support experience
- Previous experience in customer support at a biotech or life science company
- Good communication skills for phone support and call handling
- Good interpersonal skills to communicate effectively with different departments
- Flexibility / Adaptability to learn about new product lines
- Previous experience with ERP systems like NetSuite, Oracle, or SAP
- Previous experience with CRM systems like Salesforce or Hubspot
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
Apply for this job with Medicinal Genomics Corp.
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About us
Just like our cannabis, VidaCann was grown right here in Florida. That’s why our mission is to improve the lives of our Florida friends and neighbors. We create safe and effective medical cannabis products to help you feel your best. With dispensaries located across Florida, we’re proud to be able to serve qualified patients statewide.
Learn, Live and Sustain A Healthy Lifestyle
We have one single purpose: To improve the health and wellness of Floridians. We do that through our premium cannabis products and by educating and supporting our patients through their wellness journeys.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .
- High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
Ability to commute/relocate:
- Clermont, FL 34711: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Happy Daze Job Description
FULL TIME/PART-TIME E-Commerce Specialist/ Customer-Service
Assistant @ Happy Daze
This is a full-time position that will require you to work 5 days a week,
Monday - Friday starting from 9:00 AM ending at 5:00 PM.
Compensation is competitive hourly rate + overtime.
We are seeking a long-term representative to join the Happy Daze Team.
Looking to start someone immediately.
Must be local to Chicago and live within a commutable distance.
Roles and Responsibilities
- Liaise with our developers for planning and inputting of products and promotions
- Create and modify product listings on Ecommerce site(s): add photos, write product copy, proper pricing and inventory based on guidelines
- Provide customer service through Phone & Email
- Ecommerce order fulfillment (sourcing frames, packaging, labeling, shipping)
- Assist in processing online returns and exchanges
- Capture, organize and upload photos using a photo booth /
Photoshop
- Monitor eCommerce websites to ensure proper functionality of links/pages
- Analyze inventory clearance levels
- Analyze selling data history
- Launch new customer acquisition programs
- Involved in conceptual development of all email communications with the team
- Assist with the development of new email content and strategies to increase conversion
- Enter all markdowns and on-line promotions into system
- Analyze sales trends and use learnings to identify product opportunities, trends, and offerings which will impact the business and provide results
Qualifications for Ecommerce Assistant
- Executive maturity and presence is essential
- Build collaborative relationships across functional areas of the business
- Catalog, direct marketing and product development experience are a plus
- Basic web analytics and CRM report skills
- 2-5 years of E-commerce buying experience
- Passion for the Smoke/Vape Industry
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
We only require what current state mandates are. The employee, however, may do whatever they feel comfortable with.
Application Question(s):
- Do you have any knowledge of the vape, CBD and or cannabis industry?
Education:
- Associate (Required)
Experience:
- Social media marketing: 2 years (Required)
- Database marketing: 2 years (Preferred)
Language:
- English (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: Multiple Locations
Apply for this job with HappyDaze Stores
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.
ESSENTIAL RESPONSIBILITIES
- Have fun!
- Be kind!
- Be respectful!
- Have more fun!
- Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
- Educate guests on our cannabis products and ancillaries while customizing recommendations
- Act as a brand ambassador while consistently maintaining productivity
- Follow proper cash handling of all guest transactions
- Fulfill and process online and in-store orders accurately and efficiently
- Maintain a cleaned, stocked, and organized workspace
- Follow all dispensary procedures according to local and state regulations and company policies
- Maintain operational excellence at all FOH & BOH workstations
- Support the operational and performance goals of the dispensary
- Ensure that all safety protocols and procedures are followed
- Continuously get educated on cannabis products and industry trends
- Perform all opening and closing duties as required/assigned
- Adapt to all changes in business needs and guest flow
- Follow reasonable instructions from leadership team showing flexibility with delegated tasks
- Contribute to the team morale by ensuring the highest level of engagement is consistently applied
- Assist in other duties as assigned to ensure the team, department, and company division maintain success
NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
QUALIFICATIONS
- Cannapreneur Partners, DBA Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
- Must be 21 years of age or older
- Retail Experience, 2+ years (preferred)
- Excellent Communication and Guest Service Skills
- Proficient Math, Cash Handling Skills and Organizational Skills
- Strong Knowledge of Standard POS Systems and Interfaces (preferred)
- Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)
BENEFITS: Full Time Employees
- Health insurance (50% paid)
- Paid time off
- 401(k)
- Flexible schedule
- Life insurance
- Employee discount
- Flexible spending account
- Health savings account
Job Types: Full-time, Part-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Tips
COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
Ability to commute/relocate:
- Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- This job requires nights and weekend availability. Are you available to work nights and weekends?
Experience:
- Customer service: 1 year (Required)
- retail: 1 year (Required)
- cannabis: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: One location
Apply for this job with Joint Operations
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The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.
ESSENTIAL RESPONSIBILITIES
- Have fun!
- Be kind!
- Be respectful!
- Have more fun!
- Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
- Educate guests on our cannabis products and ancillaries while customizing recommendations
- Act as a brand ambassador while consistently maintaining productivity
- Follow proper cash handling of all guest transactions
- Fulfill and process online and in-store orders accurately and efficiently
- Maintain a cleaned, stocked, and organized workspace
- Follow all dispensary procedures according to local and state regulations and company policies
- Maintain operational excellence at all FOH & BOH workstations
- Support the operational and performance goals of the dispensary
- Ensure that all safety protocols and procedures are followed
- Continuously get educated on cannabis products and industry trends
- Perform all opening and closing duties as required/assigned
- Adapt to all changes in business needs and guest flow
- Follow reasonable instructions from leadership team showing flexibility with delegated tasks
- Contribute to the team morale by ensuring the highest level of engagement is consistently applied
- Assist in other duties as assigned to ensure the team, department, and company division maintain success
NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
QUALIFICATIONS
- JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
- Must be 21 years of age or older
- Retail Experience, 2+ years (preferred)
- Excellent Communication and Guest Service Skills
- Proficient Math, Cash Handling Skills and Organizational Skills
- Strong Knowledge of Standard POS Systems and Interfaces (preferred)
- Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)
BENEFITS: Full Time Employees
- Health insurance (50% paid)
- Dental insurance (50% paid)
- Vision insurance (50% paid)
- Paid time off
- 401(k)
- Flexible schedule
- Life insurance
- Employee discount
- Flexible spending account
- Health savings account
*
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Tips
COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
Ability to commute/relocate:
- Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Retail: 1 year (Required)
- cannabis: 1 year (Preferred)
Work Location: One location
Apply for this job with Cannapreneur Partners
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Customer Support and Intake Specialist
Company Profile
Agricor and our sister hemp testing lab, Botanacor, have joined forces with SC Laboratories, Inc. based in Santa Cruz, CA, to provide cannabis and hemp brands with access to the most comprehensive, industry-forward testing solutions in North America.
The combination brings together three of the longest standing and most respected cannabis and hemp testing organizations in the U.S. and forms the foundation of a national testing network. The combination will bring value to both the hemp and cannabis industries, ranging from access to a broader range of testing resources, improved data delivery, innovative science, instrument redundancy and increased testing capacity, and improved operations to accelerate turnaround times.
Agricor is seeking a full time Customer Support and Intake Specialist to join the team.
Position Summary
The Customer Support and Intake Specialist’s primary responsibilities will include but are not limited to screening all persons prior to entry, greeting and checking-in qualified patients and caregivers, conducting the patient intake process, entering patient data and collaborating with Lab Analysts to work on getting what our customers need and want.
Specific Duties/Responsibilities:
- Manage outstanding phone and in-person customer service skills.
- Be first point of contact for employees, patrons, visitors, deliveries, and inspectors
- Receive and inspect samples as they come into facility to ensure proper packaging, no leaks, damages, etc.
- Daily duties include opening packages from customers regularly and will be required to utilize proper PPE if necessary.
- Be able to follow proper intake processes on all samples in accordance with Standard Operating Procedures.
- Work closely with sales team to assist with any customer inquiries or questions.
- Answer general and technical questions from customers involving due date of sample(s), status of sample(s) in testing, etc.
- Maintain sample storage in compliance with State law
- Help to maintain a clean, safe, welcoming environment inside and outside the facility
- Daily duties require proficiency in Microsoft Word, Excel, internet; comfortable learning/using new software.
- Complete additional projects assigned by the Manager.
Qualifications and Required Experience:
- High school diploma or equivalent required; 2+ years post-secondary education in a related field preferred.
- Must have strong communications skills; excellent customer service skills; proficiency using Google applications including Drive and Docs; advanced knowledge of Microsoft Office applications and email.
- Must be able to communicate clearly, calmly and in a positive, helpful manner, adapt to a varied clientele, ability to multi task, prioritize and manage time effectively, ability to work in a fast-paced environment, ability to work well with others, ability to read, write, and speak English.
- Other Characteristics: Comfortable working in the cannabis industry.
- Must have 1-2 years of experience in a customer service role; client-service intensive industry (hospitality, retail, medical) preferred.
- Requires extended time standing, walking, bending and reaching.
Compensation: $18 /HR
All employment offers will be contingent upon successful completion of a background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SC Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Denver, CO 80223: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with Agricor
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Collect and secure payment in form of debit, credit, and cash
- Safely transport product and cash to/from home dispensary
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CL designs studio created one of a kind device "Abby", an automated grow box modernize the in-door grow of cannabis. We are seeking customer service professionals who are honest, compassionate and dedicated to serving the needs of our clients. The ideal candidate will possess industry-specific expertise and have a strong ability to communicate effectively while staying positive in difficult situations. We're looking for individuals who have a track record of supporting the needs of our customers and have the ability to work efficiently while interacting with both internal and external clients.
Responsibilities:
- Take incoming calls from customers.
- Reaching out to customers.
- Frequently communicate with co-workers and supervisors.
- Listen to and understand customer problems and complaints.
- Resolve customer issues by following the necessary procedures.
- Provide information regarding products or services to customers.
- Communicate with the customer until their concerns are met.
- Be able to work on multiple tasks at a time.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Schedule:
- Weekend availability
Work Location: One location
Apply for this job with CL Design Studio LLC
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Vape and Glass Specialist/Customer Service (Multi-Location)
Resistance Vapor Inc
1 year ago
Must be 21+ to be considered.
Get your foot in the door in the industry!
Some knowledge of electronic nicotine delivery systems (ENDS) and nicotine juices is required. Knowledge of tobacco pipes, water pipes, accessories, CBD, cannabis is required.
Day to day you will be opening the store (including dealing with the safe and alarm systems) assisting and cashing out customers, diagnosing issues, recommending purchases, and closing the store.
Fun, relaxed work environment! Discounts! 2 days off/wk. Optional OT often offered. Schedule given a month at a time.
Our ideal candidate is willing to work in our McHenry, Genoa City, and Woodstock locations.
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Retail sales: 1 year (Required)
- Customer service: 1 year (Preferred)
Work Location: Multiple Locations
Apply for this job with Resistance Vapor Inc
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
1 year ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are looking for a cannabis customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate orders
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices, METRC knowledge is a +
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Able to lift 50lbs at times
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience:
- Microsoft Excel: 1 year (Preferred)
License/Certification:
- MED Badge (Required)
Work Location: One location
Apply for this job with IDY Distributors
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $19.00 - $25.00 per hour
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Downey, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Sales: 2 years (Preferred)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
1 year ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Sacramento, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Downey, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Downey, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position Title: Budtender/Customer Service Specialist
Department: Retail
Reports to: Retail General Manager
Job Summary:
The ideal Budtender/Customer Service Specialist will be a friendly outgoing individual who will help our customers understand, select and purchase our full offering of cannabis products, including flower, concentrates, edibles and topicals. The ideal Budtender/Customer Service Specialist will not only be extremely knowledgeable regarding the efficacy, effects, aroma, taste and aesthetic of all in store products, but will also be a friendly, engaging, and compassionate individual.
Reporting to the Retail General Manager, the Budtender/Customer Service Specialist will be an upbeat, energetic presence who appreciates the subtleties and nuances of superior customer service.
Essential Duties and Responsibilities:
- Providing great customer service to each and every person who walks through our door
- Building meaningful rapport with all of our customers
- Becoming educated on every brand we carry including expected effects, benefits, selling points, and more
- Answering any questions our customers have in a friendly, professional and patient manner
- Getting to know the customer and their specific needs in order to help them select the best possible products for their unique needs
- Ringing up customer orders and accepting payment accurately every time
- Educating first-time cannabis consumers to the category and the products in a caring and compassionate manner with strong attention to their tolerance and expectations
- Helping maintain cleanliness of the store
- Stocking and restocking products as needed
- Following compliance guidelines and regulations
- Answering phone calls as needed and maintaining proper phone etiquette at all times
- Following all retail procedures including but not limited to, check in, check out, sales, and more
- Communicating clearly with the store managers and other members of the Traditional team
- Being a positive representation of The Traditional brand at all times
- Arriving on time, in uniform, and meeting grooming standards every shift
Position Type/Expected Hours:
This is a full-time position.
Expected hours will vary.
About the Ideal Candidate
Qualifications and Other Requirements:
- 21+ years old
- Ability to stand for long periods of time
Other Skills and Abilities:
- Prior cannabis dispensary retail experience preferred
- Passionate about cannabis and the benefits it can provide
- Attention to detail and cleanliness
- Ability to take direction and follow processes
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental Pay:
- Tips
Application Question(s):
- Are you at least 21 years old?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Required)
Work Location: One location
Apply for this job with Odyssey Personnel, LLC.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
2 years ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary
We are looking for creative, energetic, and motivated people to inspire a unique team of employees in a dynamic retail environment. These individuals will ensure the absolute best-in-class experience for all our customers and will have a passion for emerging retail technology and services. Both full-time and part time positions are available.
Customer Specialist
Customer Specialists oversee all aspects of the customer experience at our dispensary. The main responsibilities of the Customer Specialist include interacting with, educating, and advising customers face-to-face and by phone, record-keeping, assisting with inventory and cash management, and helping to maintain a welcoming facility inside and out.
Requirements
- High school diploma or equivalent
- 2+ years’ experience in a client-service intensive industry
- Skill in accurate cash management and inventory control
- Proficient computer skills
- Flexible schedule, must be available nights and weekends
- Per Hawaii state law, all of our employees must be at least 21 years old and will have to pass a federal background check
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Application Question(s):
- Why do you want to work in the cannabis industry and more specifically for Cure Oahu?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
Work Location: One location
Apply for this job with Cure Oahu
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who are we?
CBANC is a comprehensive online platform focused on supporting financial institutions of all sizes to maintain choice and flexibility for consumers. The CBANC platform provides over 8,500 US financial institutions access to the industry’s largest verified professional community, a comprehensive online B2B marketplace of financial services and fintech providers, and innovative continuing education programs designed to meet the needs of customers and members today and into the future.
Financial Institution professionals across the US join CBANC to solve the industry’s biggest challenges, identify the latest trends and influence the future of banking.
What can we offer you?
An opportunity to drive significant value and directly contribute to the overall growth of the company.
-
Flexible work schedule to meet your needs
-
Access to training and education for emerging technologies like Cryptocurrency and Cannabis Banking
-
Direct access to a seasoned leadership team.
-
Highly talented and dedicated teammates.
An open, supportive, and collaborative work environment.
Who you are
You’re a seasoned customer support representative, who can be a team player in passionately serving and delighting CBANC Members at every interaction. Maybe, you are a current CS team leader looking for an opportunity to create the next great CS team. You enjoy working in a fast-paced environment and can manage CS tasks from monitoring customer requests to helping them through any challenges whether it be via phone, email, chat, or social media. You thrive on helping customers achieve their objectives and the thought of not responding quickly gives you anxiety. You live for those little moments where you anticipate a need and surprise the customer with not only a resolution, but a new way of seeing the product that helps them get more value.
About the Role:
Serve customers by providing the right information customers are looking for and resolving product related issues via phone, chat and/or email.
-
Resolve issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
-
Respond to issues or concerns within the CBANC Community and let customers know how to reach out and identify opportunities for CBANC to improve the customers’ experience.
-
Assist in the development of standards and best practices to help guide future CS team members
-
Define KPIs and SLAs to help measure the impact CS has on company performance
-
Recommend potential product/marketing asset improvement / adjustment to relevant teams by collecting and sharing customer needs.
-
Prepare product defect reports on a monthly basis by collecting, analyzing, logging, and sharing defect related information to product teams.
Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Basic Qualification:
2+ years of proven customer support or related experience with a track record of progress
-
Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and colleagues
-
Strong problem-solving skills and the ability to think analytically while working in a fast-changing environment
-
Excellent communication and relationship building skills with both staff members and customers
-
Associate degree or equivalent customer-facing work experience
Familiarity MS office software, Google suites and phone systems
Desired but not necessary:
Previous experience using ZenDesk, Intercom and similar customer support tools
Previous experience, especially in member based organizations or online marketplaces
What you'll get
-
Austin Offices in the 38th and Lamar corridor with free parking
-
Best-in-class health, dental, vision, and disability
-
Equity grants with ongoing opportunities
-
Work with a small distributed team that love what they do
-
The ability to work from wherever makes you happy
-
Parental leave and family medical leave
-
Flexible paid time off
-
Work for a fast-growing technology company with a supportive, inclusive, and fun culture
We encourage you to apply!
At CBANC, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected class. CBANC is an equal opportunity employer.
Apply for this job with CBANC Network
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Gage Cannabis, Co (USA) is on a mission to become the leader in the cannabis segment for Cultivation, Processing and Provisioning. We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is grown in small batches with a focus on premium quality.
Gage is currently seeking an experienced customer service candidate to oversee the customer delivery experience at our Ferndale location. Successful candidates will have a natural proclivity for solving problems and genuine interest in resolving issues. Gage seeks to provide an exemplary, customer-first focused delivery program. The Delivery Customer Service Representative will be a critical component of this endeavor.
RESPONSIBILITIES
- Contact customer after order is placed
- Combat any customer issues
- Address any missing documentation
- Create orders on point of sales terminal
- Dispatch drivers
- Close orders when deliveries are complete
- Play an impactful role in achieving our delivery efficiency goal
- All other duties as assigned
QUALIFICATIONS
- Must be over 21 years of age
- Must be available to work Wednesday - Sunday 11:00am - 7:30pm
- 2 years customer service experience – Required
- Expert knowledge of Microsoft Office suite
- Strong written and oral communication skills
- Must have accountability, proactive behavior, and strong attention to detail
- Ability to collaborate with others
Full-Time; Salary based on experience and successful interview.
Gage USA is an Equal Opportunity Employer and is committed to conduct all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in Gage USA; however, only successful applicants will be contacted for an interview.
Location: 1551 Academy St., Ferndale, MI 48220
Job Type: Full-time
Apply for this job with Gage USA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who are we?
CBANC is a comprehensive online platform focused on supporting financial institutions of all sizes to maintain choice and flexibility for consumers. The CBANC platform provides over 8,500 US financial institutions access to the industry’s largest verified professional community, a comprehensive online B2B marketplace of financial services and fintech providers, and innovative continuing education programs designed to meet the needs of customers and members today and into the future.
Financial Institution professionals across the US join CBANC to solve the industry’s biggest challenges, identify the latest trends and influence the future of banking.
What can we offer you?
- An opportunity to drive significant value and directly contribute to the overall growth of the company.
- Flexible work schedule to meet your needs
- Access to training and education for emerging technologies like Cryptocurrency and Cannabis Banking
- Direct access to a seasoned leadership team.
- Highly talented and dedicated teammates.
- An open, supportive, and collaborative work environment.
Who you are
You’re a seasoned customer support representative, who can be a team player in passionately serving and delighting CBANC Members at every interaction. Maybe, you are a current CS team leader looking for an opportunity to create the next great CS team. You enjoy working in a fast-paced environment and can manage CS tasks from monitoring customer requests to helping them through any challenges whether it be via phone, email, chat, or social media. You thrive on helping customers achieve their objectives and the thought of not responding quickly gives you anxiety. You live for those little moments where you anticipate a need and surprise the customer with not only a resolution, but a new way of seeing the product that helps them get more value.
About the Role:
- Serve customers by providing the right information customers are looking for and resolving product related issues via phone, chat and/or email.
- Resolve issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Respond to issues or concerns within the CBANC Community and let customers know how to reach out and identify opportunities for CBANC to improve the customers’ experience.
- Assist in the development of standards and best practices to help guide future CS team members
- Define KPIs and SLAs to help measure the impact CS has on company performance
- Recommend potential product/marketing asset improvement / adjustment to relevant teams by collecting and sharing customer needs.
- Prepare product defect reports on a monthly basis by collecting, analyzing, logging, and sharing defect related information to product teams.
- Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Basic Qualification:
- 2+ years of proven customer support or related experience with a track record of progress
- Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and colleagues
- Strong problem-solving skills and the ability to think analytically while working in a fast-changing environment
- Excellent communication and relationship building skills with both staff members and customers
- Associate degree or equivalent customer-facing work experience
- Familiarity MS office software, Google suites and phone systems
Desired but not necessary:
- Previous experience using ZenDesk, Intercom and similar customer support tools
- Previous experience, especially in member based organizations or online marketplaces
What you'll get
- Austin Offices in the 38th and Lamar corridor with free parking
- Best-in-class health, dental, vision, and disability
- Equity grants with ongoing opportunities
- Work with a small distributed team that love what they do
- The ability to work from wherever makes you happy
- Parental leave and family medical leave
- Flexible paid time off
- Work for a fast-growing technology company with a supportive, inclusive, and fun culture
We encourage you to apply!
At CBANC, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected class. CBANC is an equal opportunity employer.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Customer Support & Client Services Occupations: 2 years (Preferred)
Work Location: Multiple Locations
Apply for this job with CBANC
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
2 years ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
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Customer Service Specialist 2 (Three Positions)
State of Washington Liquor and Cannabis Board
2 years ago
Description
WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws.
This recruitment is open until filled. First review of applications will be May 02, 2022. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible to telework. This position is required to work in the office at least 3 days a week.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
The WSLCB Licensing and Regulation Division is looking to fill three (3) Customer Service Specialist 2 (CSS2) positions at Olympia, WA. Two of these positions are Permanent and one is Non-Permanent. These positions report directly to the Licensing Specialist Supervisor in the WSLCB's Licensing and Regulation Division. The position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being.
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
Answer phone and email questions from the public about questions related to retail and nonretail liquor, cannabis, vapor and tobacco licenses.- Independently interpret complex rules, policies and procedures for the public. Redirect calls to, or consult with CSS3s or other agency experts as needed.
- Work in Department of Revenue (DOR)/Business Licensing Services (BLS) partner system to approve or validate information on liquor and cannabis licensing for internal & external customer inquiries.
- Independently respond to requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
- Maintain understanding of recent law, rule, and policy changes to provide accurate information and interpretation of new developments in the agency. Train co-workers, as necessary to meet these goals.
- Accept, process and issue Special Occasions liquor permits and endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations; provide clear direction to applicants and interpret complex laws, rules and procedures.
- Process discontinued business requests and expired licenses.
- Receive and process certified letters and protest letters.
- Process Entity/Tradename changes and updates to licensee information.
- Process responses from local authorities from Cities/Counties related to approvals on liquor & cannabis licenses.
- Independently work directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
Qualifications
Required Qualifications:
Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
Option 1:
Four (4) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 2:
An Associate’s degree.
AND
Two (2) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 3:
A Bachelor’s degree.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT
: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed online application.
- Current Resume.
- Letter of Interest describing how you meet the specific qualifications for the position.
- Three professional references to include a current or recent supervisor with email addresses and phone numbers.
**
A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Specialist 2 (Olympia)
State of Washington Liquor and Cannabis Board
2 years ago
Description
WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are:
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
This position works directly with all customers, agency personnel and divisions as the first point of contact customers see when entering the agency at the main reception desk. The incumbent works to direct internal and external stakeholders to the appropriate locations as well as being the gatekeeper for all who come into the agency and enter the secured WSLCB areas.
Work assignments and duties may be of a complex nature. Independent performance of complex clerical assignments requires knowledge of a variety of rules, policies, procedures, processes, materials and equipment.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
Acting as a liaison between customers and the agency, this position offers assistance and provides agency interpretation while applying knowledge of laws, regulations and processes in resolution of inquiries.- Greet and screen customers, independently resolve complaints, inquiries and customer service issues by identifying the issue and accessing available services while maintaining appropriate confidentiality.
- Answers phone, alerts staff of visitors, directs phone calls to appropriate party, provides and collects security badges, submits facility tickets, tracks and maintains visitor logs, signs for deliveries and informs appropriate staff, identifies potential security problems and notifies management.
- Update and maintain division records, perform data entry, conducts research, review, audit, and reconcile reports, order supplies, scan files, copy documents, filing, organize records, make phone calls, draft emails and documents, and schedule meetings.
- Accept payments at the front counter, keep a log of incoming payments, utilize spreadsheet and database software to maintain records.
- Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency.
Qualifications
Required Qualifications:
- An Associate’s degree and two (2) years of progressively responsible work experience providing assistance to clients and customers regarding inquires and performing clerical duties.
OR
- Four (4) years of progressively responsible work experience providing assistance to clients and customers regarding inquiries and performing clerical duties.
Preferred Qualifications:
- Knowledge of:
- Exceptional customer service skills to effectively manage multiple priorities.
- Excellent interpersonal communication skills to include verbal and written, active listening and critical thinking skills.
- Ability to:
- Maintain effective communications with all levels within the organization
- Maintain positive public relations
- Plan, schedule and coordinate multiple projects.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.- Letter of interest, describing how you meet the specific qualifications for the position.
- Resume, detailing experience and education as it relates to the position.
- Three professional references to include a current or recent supervisor with current contact numbers and email addresses.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WHO WE ARE
Green Check is a fintech company that connects financial institutions to the legal cannabis industry. Our web-scale platform serves cannabis business owners, along with banks and credit unions, to help them overcome the challenge of establishing reliable, long term financial partnerships. Green Check automates regulatory activities, modernizing the information flow and processes that keep high-risk businesses compliant with all federal, state, and local regulations. We’re passionate about building strong, lasting relationships between these two highly regulated industries.
READY TO JOIN US?
This position will work as a member of the Green Check Verified Support team which is a part of the broader GCV Customer Success team. The Support team is responsible for providing application support to GCV’s Financial Institution customers and their corresponding portfolio of Cannabis Related Businesses, ultimately driving complete resolution to complex issues. This is a remote position and all support interaction is done via phone, email and web and measured by specific support KPIs established by the Director of Customer Success.
To be successful, you should be self-motivated and eager to help shape the future of the Green Check Support team. You should be flexible, detail-oriented and highly skilled at working with customers. This position requires the ability to work with minimal direction, the capacity to work quickly, and identify and fix root causes of technical issues.
Send us a message with a copy of your resume and anything that will help us learn more about you and your goals. Please include a cover letter that helps us understand how your past experience can help you be successful in an evolving, fast-paced start-up environment.
WE’RE DEDICATED TO DIVERSITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
WHO YOU ARE
- You have 1-3 years or more professional experience in Customer Support/Service in software or the cannabis space.
- You’re an excellent communicator and pay close attention to detail.
- Work with a sense of urgency and to deliver solutions to customer needs.
- You can multitask and handle multiple tasks simultaneously with ease. You love working in a tight-knit team environment, but will roll up your sleeves and be self-directed, too. You realize there is always work to be done and always something new to learn.
- You are flexible and realize there is not a typical day in a start-up environment.
- You’re able to capture and organize information in a way that makes sense to members of the technical team.
WHAT YOU WILL DO
- Provide email, web, and phone support to GCV customers and partners in a timely and accurate manner.
- Gain a deep understanding of the Green Check products.
- Analyze break/fix issues, as well as respond to customer questions and account related tasks, in a timely manner.
- Submit well researched and well documented bugs and feature requests appropriately.
- Take on special tasks as needed.
- Close out and document tickets appropriately, maintaining CRM data cleanliness.
- Escalate issues accordingly.
*
HOPEFULLY YOU’LL ALSO BE FAMILIAR WITH
- Software support.
- Hubspot CRM and ticketing.
- Jira and other software related tools.
JOB TYPE
- Full-time
- Required work authorization: United States
EXPERIENCE
- Professional Experience in Technology Startup/SMB: 1-3 years
- Bachelor’s Degree or commensurate work experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- This is a remote position and is well suited for working from home.
- While performing the duties of this position, the employee is regularly required to talk and hear via electronic devices (ie. computer, monitor, microphone, video, etc.) The employee frequently is required to use hands or fingers to operate a computer keyboard and mouse. Specific vision abilities required by this position include reading and viewing information on a computer monitor.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
*
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Technical Support Occupations: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: Remote
Apply for this job with Green Check Verified
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Kiva Confections (www.kivaconfections.com) is the premier cannabis-infused edibles company in California, the largest cannabis market in the world. Kiva's line includes Kiva Chocolate Bars, Terra Bites, Petra Mints, Lost Farms Gummies & Chews, and Camino Gummies. Our products are crafted from premium ingredients and skillfully combined with California cannabis. Since our beginning in 2010, our goal is to create confections that redefine what a cannabis confection ought to be. By applying art and science to ensure a deliciously consistent experience every time, we continue to deliver on that mission today.
We have aggressive growth plans as the legal market, and consumer adoption continues to expand. Key growth initiatives include bold platform innovation, best-in-class marketing, geographic expansion, strategic partnerships, and more. We are resourced for this explosive growth and looking for great people to help take us to the next level.
*
Job Summary*
Supervise, respond to, and direct inbound traffic from orders inbox and phone line support. Assist the Sales Team with keying orders, updating pricing and support the commercial operations team.
This job is for you if...
- You’re interested in a significant job at a growing Cannabis company in Oakland where you’ll work on a variety of “deals” at once and be appreciated daily for doing your job well.
- Your friends describe you as credible, committed and diligent.
- You’ve been called a hard worker
- You have a way with people!
- You like to play on a winning team!
As a Customer Service Specialist, you will...
- Supporting sales by entering of orders submitted through phone call, text message and email
- Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status etc.
- Where applicable, coordinate and advise and raise questions to appropriate department contacts
- Work with logistics and operations to optimize routes by coordinating with customers to move delivery days
- Provide customer support for using online ordering portal
- Provide Encompass ordering and technical support to internal and external users
- Submitting credit requests for specific suppliers
- Assemble and maintain customer contact records and account ownership in Encompass
- Build and sustain all internal and supplier users in Encompass
- Lead E-comm orders / accounts (Leaflink / Eaze / etc.)
- Act as Point of Contact for Territory Managers on PTO
- Run and disseminate weekly menu
- Become in-house authority at company ERP
- Assess customer needs, answer questions, and assist with ordering process
- Meet individual goals and collaborate with other sales reps to optimally meet team goals
What we're looking for...
- Associate degree strongly preferred
- 2+ years Customer Service experience
- 1+ years experience with ERP system
- Experience providing excellent customer service
- Proficiency using both PC and Mac
- Hyper-organized and diligent, able to balance many tasks at once
- Proficiency using Microsoft office and/or FileMaker Pro, CRM tools. Encompass experience is a plus.
- Validated experience handling a large quantity of incoming calls, emails, text messages
- Experience working in the cannabis industry preferred
Kiva Confections provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
Category: Personal Identifiers
Examples: Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
Business Purpose:
- To comply with state and federal law and regulations requiring; employers to maintain certain records;
- To evaluate your job application and candidacy for employment;
- To obtain and verify background check and references; and
- To communicate with you regarding your candidacy for employment.
Category: Pre-Hire Information
Examples: Job application, resume, background check results, job interview notes, and candidate evaluation records
Business Purpose: Same as above
Category: Employment History
Examples: Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Business Purpose: Same as above
Category: Education Information
Examples: Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Business Purpose: Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
Job Type: Full-time
Apply for this job with Kiva Confections
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
2 years ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
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JOB DESCRIPTION – Cannabis Customer Service Representative
Schedule: Monday - Friday 7:00am - 4:00pm
Pay: $16-$19 hourly DOE (with opportunity for commissions!)
POSITION OVERVIEW:
At Desert Underground, we believe the success of our company is based on the quality of our employee teamwork and our commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a company have accomplished.
We are looking to hire the right individuals to join our outstanding customer service team. The ideal candidate should thrive in a fast-paced, hands-on environment. Our Customer Service Representatives will be responsible for providing exceptional customer service to our current customers and new prospects, maintain knowledge of our products, resolve issues, and answer any questions our customers may have. They will work closely with other teams to ensure customers receive the best customer service experience possible.
JOB REQUIREMENTS:
· Must be coachable with the ability to learn new tasks quickly
· Strong communication skills - both verbal and written
· Must have great emotional intelligence and self-awareness
· Must have a positive attitude, and excitement for learning
· Must be organized
· Basic computer proficiency, understands how to use Word, Excel
· Ability to work well with a team while demonstrating a professional and respectful demeanor towards others
· Can work well in a fast-paced environment
· Strong attention to detail
· Must be motivated, focused, and have a strong work ethic
· Ability to adapt to change and shifting priorities
· Driven and goal-oriented
· Ability to tactfully handle stressful and difficult situations
· Strong listener and the ability to problem solve
· Demonstrate appropriate behavior and use professional language when dealing with customers
· Be flexible, punctual, and reliable
JOB DUTIES:
· Review daily tasks to see what needs to be completed for the day
· Be knowledgeable of company marketing offerings available to customers
· Aid salesperson in closing sales, obtaining orders, and required information from clients
· Record and be up to date on all pertinent information on accounts, facilitate needed updates
· Build great relationships with existing and potential customers
· Process sales orders
· Be knowledgeable in specifics of company and company products to assist with sales
· Ensure over the phone, face to face and or written communications with customers represent the company’s culture, values, and practices.
· Assist in scheduling demos and educational classes on-site for customers
· Visit accounts in person to educate on products, assist with demos and promos
· Become familiar with customer needs and ensure they are met
· Be in constant contact with customers via phone/email
· Introduce customers to our products and promote service exploration
· Attend all required meetings
· Make calls to warm leads
· Be a great team member, that loves to help ensure everyone succeeds by being flexible and communicating effectively
· Respond to customer issues, questions and concerns in a timely and professional manner and elevate to Manager as needed.
· Assist in maintaining the neatness and cleanliness of the office
· Contribute to the overall performance of the company by supporting daily business operations
· May have to assist with scheduling and conducting tours of facility
· Obtain media, pictures, videos of customer locations for marketing purposes
· Other duties as necessary
Desert Underground is an Equal Oppertunity Employer.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Apply for this job with Desert Underground
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HERBL is California’s largest cannabis distributor and supply chain solutions company servicing more than 850 storefront and non-storefront retail licensees. Founded in 2016, HERBL’s team is composed of distribution and retail experts with extensive experience in large-scale global supply chains. HERBL brings the state's leading cannabis retailers and top brands together through world-class technology, unparalleled service, and high-security, state-of-the-art facilities, and trucks. Exclusive brand partners include the leaders in flower, vapes, edibles, topicals, pre-rolls, and concentrate. To learn more, visit www.HERBL.com.
The AR Customer Service Specialist facilitates the timely payment of funds from HERBL's customers by building relationships with our customers. HERBL's AR Specialists deliver excellent customer service, always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
This is a full-time position Monday through Friday with occasional overtime.
Essential Functions
- Contact customers regarding overdue accounts and determine resolutions for non-payment.
- Applies customer payments in system.
- Research and solve payment discrepancies.
- Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
- Track payment commitments and set up payment schedules.
- Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
- Escalate accounts to A/R Management and Sales as appropriate.
- Issue dunning letters to overdue accounts as appropriate.
- Recommend when accounts should be shifted to a collection agency.
- Maintain accurate records and notes about the customer payment status.
- Makes adjustments to open items as needed.
- Prepare weekly reports for management and sales.
Work Environment and Physical Demands
This position spends the majority of working hours in an office setting, either working independently or
meeting with team members. This position requires the ability to occasionally lift office products and
supplies, up to 20 pounds.
*
Required Education and Experience*
3-5 years of customer service and collection experience or other related business experience.
Call Center/Administrative Assistant experience preferred.
Strong Microsoft Office skills including Excel, Outlook and Word
Experience with SAP Business One a plus
*
HERBL is an equal opportunity employer.*
We welcome and encourage people of all types of backgrounds and identities to apply for our positions. We will consider all qualified candidates without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic that makes you unique. This policy applies to all stages of employment.
If you require reasonable accommodation to complete this application, our Human Resources team is available to help! Contact [email protected] for a private request for accommodation.
All offers for employment at HERBL are conditional upon successfully completing a criminal background check. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
HERBL is laser-focused on the distribution of naturally derived products, giving all of our attention to supporting brands and retailers in what’s best for their businesses. We believe having company-owned brands inherently creates a conflict of interest, so we have chosen to be a pure play distribution company. By not having company-owned competing brands, you can take comfort in knowing that every action we take is in a brand or retailers best interest.
We care deeply about relationships, integrity, collaboration, and are always committed to doing what is right. We honor this belief when working with our suppliers, our customers, and our team members. The HERBL team is a blend of individuals who have significant experience from many different backgrounds including, but not limited to Supply Chain, Sales, and Operations in high-volume distribution.
Job Type: Full-time
Apply for this job with HERBL
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
HERBL is California’s largest cannabis distributor and supply chain solutions company servicing more than 850 storefront and non-storefront retail licensees. Founded in 2016, HERBL’s team is composed of distribution and retail experts with extensive experience in large-scale global supply chains. HERBL brings the state's leading cannabis retailers and top brands together through world-class technology, unparalleled service, and high-security, state-of-the-art facilities, and trucks. Exclusive brand partners include the leaders in flower, vapes, edibles, topicals, pre-rolls, and concentrate. To learn more, visit www.HERBL.com.
The AR Customer Service Specialist facilitates the timely payment of funds from HERBL's customers by building relationships with our customers. HERBL's AR Specialists deliver excellent customer service, always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
This is a full-time position Monday through Friday with occasional overtime.
Essential Functions
- Contact customers regarding overdue accounts and determine resolutions for non-payment.
- Applies customer payments in system.
- Research and solve payment discrepancies.
- Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
- Track payment commitments and set up payment schedules.
- Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
- Escalate accounts to A/R Management and Sales as appropriate.
- Issue dunning letters to overdue accounts as appropriate.
- Recommend when accounts should be shifted to a collection agency.
- Maintain accurate records and notes about the customer payment status.
- Makes adjustments to open items as needed.
- Prepare weekly reports for management and sales.
Work Environment and Physical Demands
This position spends the majority of working hours in an office setting, either working independently or
meeting with team members. This position requires the ability to occasionally lift office products and
supplies, up to 20 pounds.
Required Education and Experience
3-5 years of customer service and collection experience or other related business experience.
Call Center/Administrative Assistant experience preferred.
Strong Microsoft Office skills including Excel, Outlook and Word
Experience with SAP Business One a plus
HERBL is an equal opportunity employer.
We welcome and encourage people of all types of backgrounds and identities to apply for our positions. We will consider all qualified candidates without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic that makes you unique. This policy applies to all stages of employment.
If you require reasonable accommodation to complete this application, our Human Resources team is available to help! Contact [email protected] for a private request for accommodation.
All offers for employment at HERBL are conditional upon successfully completing a criminal background check. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
HERBL is laser-focused on the distribution of naturally derived products, giving all of our attention to supporting brands and retailers in what’s best for their businesses. We believe having company-owned brands inherently creates a conflict of interest, so we have chosen to be a pure play distribution company. By not having company-owned competing brands, you can take comfort in knowing that every action we take is in a brand or retailers best interest.
We care deeply about relationships, integrity, collaboration, and are always committed to doing what is right. We honor this belief when working with our suppliers, our customers, and our team members. The HERBL team is a blend of individuals who have significant experience from many different backgrounds including, but not limited to Supply Chain, Sales, and Operations in high-volume distribution.
Apply for this job with HERBL
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
marketing /customer support with quotes orders and follow up in packaging, cosmetic , skincare and cannabis packaging . label & ship samples , keep show room organized .good phone manners and follow up . Knowledge of cosmetic and skincare packaging.Vietnamese speaking a plus
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Alll employees are required to have all shots and booster
Ability to commute/relocate:
- Long Beach, CA 90814: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- cusomer service: 1 year (Required)
- cusomer srevice: 1 year (Required)
Language:
- Vietnamese (Preferred)
Shift availability:
- Day Shift (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with The Packaging Company
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
2 years ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
Performance Requirements, Knowledge, Skills, and Abilities:
Education/Experience:
Typical Physical Demands and Job Requirements:
Typical Working Conditions:
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients while working remotely.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $19.00 - $25.00 per hour
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Downey, CA 90241: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 2 years (Required)
- Sales: 2 years (Required)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients while working remotely.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $19.00 - $25.00 per hour
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90241: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 2 years (Required)
- Sales: 2 years (Required)
Work Location: One location
Apply for this job with Good Tree
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Specialist II, B2B & B2C
Overview:
Customer Experience is at the forefront of everything we do here at Weedmaps. We strive to understand and proactively anticipate the needs of our clients while building loyalty to our platform and community. As a Customer Service Specialist II, B2B & B2C at Weedmaps, you have a passion for delivering high quality customer service, going above and beyond to build trust, support and loyalty to our platform. In this role, you will be responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives. You will surprise and delight our clients by taking ownership of any reported issues and ensure they are resolved to the clients satisfaction. You will field and efficiently diagnose reported technical, pre- and post-sales issues. In addition to supporting B2B clients, you will also provide support to our end users ensuring they are able to successfully utilize all aspects of our platform; supporting our online ordering platform and moderating user reviews.
Your passion for the cannabis industry and delivering world class customer service, coupled with your technical mastery of our products will allow you to provide exceptional service through email, phone, and chat to guarantee that experience for each end-user is positive, helpful, and secure.
Our team provides 24/7 support, so you must be willing to work a rotating shift and flexible schedule including nights, overnights, weekends, and holidays.
The impact you'll make:
- Superior written and verbal communication skills, bilingual a plus
- Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution
- Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat
- Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
- Assess content against Weedmaps policies
- Identify and take action against all reviews/forum posts that require moderation
- Provide detailed notes on each customer interaction
- Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays.
- Participate in User Acceptance Testing, reporting defects
- Identify and share enhancement requests from clients
- Follow all standard operating procedures
- Additional duties as assigned
What you've accomplished:
- 3+ years of experience in customer service supporting B2B clients
- Exceptional communication skills, both written and verbal
- Technical aptitude with respect to SaaS products a plus
- Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment
- Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
- Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills
- Experience with CRM (Salesforce a plus)
Bonus Points:
- A passion for the cannabis industry and the desire to develop the culture
- Account Management Experience
- Bilingual written and verbal (French, Spanish)
- Experience with Salesforce, Jira, or other ticketing systems
- Experience with Gmail & Google Suite
Our 2022 Benefits:
- Medical, Dental & Vision benefits (effective Day1):
- Employee - employer paid premium 100%
- Dependent - employer paid premium 80%
- HMO - Kaiser & Anthem
- PPO and HDHP with HSA - Anthem
- Basic Life & AD&D - employer paid 1x salary
- 401(k) Retirement Plan (with employer contribution)
- PTO (3 weeks accrued); 5 sick days
- Supplemental, voluntary benefits
- Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
- Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
- FSA (Medical, Dependent, Transit and Parking)
- Voluntary Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Short- and long-term disability Insurance
- Pet Insurance
- Company-paid identity theft protection
- Rocket Lawyer legal services platform
- Paid parental leave
- Reimbursements for home office setup and monthly WiFi
Why Weedmaps?
- You get to play a meaningful role in the future of cannabis and how it's regarded globally
- Catered lunches provided while working in the office
- Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
- Generous PTO and company holidays
- Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!
Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.
About Weedmaps:
WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.
Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.
WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.
Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.
#LI-REMOTE #WMFromAnywhere
Apply for this job with Weedmaps
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Do you want the DOPEST job you’ve ever had with the fastest growing software company in the Twin Cities? DOPE Marketing is hiring account managers for our growing software company based in Mendota Heights, MN.
Are you a people person? Do you have a positive, outgoing personality? Do you like the idea of helping businesses grow and get more jobs? If you answered yes to these questions, this job is probably a good fit.
In this position, you will help small business owners get set up on our software DOPE360, complete an onboarding checklist for each new client, and make regular follow-ups with these new clients to ensure that they have the best partnership possible with DOPE Marketing.
DOPE Marketing prides itself on communication. You will go through 2 weeks of onboarding and training to show you exactly what our clients need to support their new accounts. You will be trained on Hubspot, Zapier, Monday.com, Slack, and the Google Suite. This is an entry-level position, but any experience in the tools mentioned, customer service, or account management positions is a plus.
What will a normal day look like in this position?
- Onboarding new clients to DOPE360 and assisting them in setting up their accounts
- Communicating change requests to the design team for editing postcard templates and other print templates in their DOPE360 account.
- Setting up automations in the client's account via Zapier (a tool that you will be trained on)
- Checking in with clients to see if there is anything in their account they need help with
- Directing customer support tickets to the correct team
- Update clients with new features and promotions in their DOPE360 account
This is a great entry-level learning opportunity in communications and marketing. Experienced marketing professionals, small agency owners, recent college graduates, and entry-level professionals are encouraged to apply! An ideal candidate is a detail-oriented and self-motivated individual with strong communications and technology skills.
Make sure to check out our website at www.DOPEMarketing.com for more information on our company, the DOPE360 software, and everything else DOPE Marketing has to offer.
Position Details
Job Type: Full-Time
Hours: 9am-5pm Monday - Friday
Location: On-Site, Mendota Heights, MN
Salary: $36,000 - $44,000/year
Requirements/Qualifications:
- Strong computer proficiency; Google Workspace Apps, and HubSpot CRM. If you’re not familiar with HubSpot, we will provide training
- Have the ability to handle multiple tasks
- Strong oral and written communication, and problem-solving skills
- Excellent organizational skills, attention to detail, and ability to prioritize
- Interpersonal skills to work directly with team members.
- Self-motivated and able to work autonomously to set and achieve targeted goals
- Legally permitted to work in the United States
- Ability to work in a casual office environment located in Mendota Heights Mon-Fri 9-5 pm
If you have any questions about the position, please send us a message here on indeed. We look forward to meeting you!
Job Type: Full-time
Pay: $36,000.00 - $44,000.00 per year
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Saint Paul, MN 55120: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DOPE MARKETING
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customer support with quotes orders and follow up in the packaging the cosmetic , skincare and cannabis packaging . label & ship samples , keep show room organized .good phone manners and follow up . Knowledge of cosmetic and skincare packaging
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Alll employees are required to have all shots and booster
Ability to commute/relocate:
- Long Beach, CA 90814: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- cusomer service: 1 year (Required)
- cusomer srevice: 1 year (Required)
Language:
- Vietnamese (Preferred)
Shift availability:
- Day Shift (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
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The Customer Experience Specialist is responsible for creating a world class customer experience for every customer through a strong emphasis on guest service. One must ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. In this role, you must be an effective problem solver and possess an entrepreneurial spirit. The Customer Experience Specialist reports directly to the Customer Experience Manager.
The Responsibilities
- Receive and promptly respond to customer inquiries while documenting issues and offering resolutions
- Provide support through XZY to alleviate customer frustration through problem resolution
- Ask customers direct questions to understand difficult situations quickly and correctly
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tool
- Meet customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Deal with issues that arise from employees or customers (complaints, grievances etc.)
- Ensure high levels of customers satisfaction through excellent service
- Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
- Be a shining example of great behavior and high performance
The Qualifications
- 2+ years of experience in a retail environment
- 2+ years of cannabis related retail experience preferred but not required
- High School diploma required
- Minimum of 21 years of age
- Must pass any and all required background checks
- Excellent written communication, interpersonal and presentation skills
- Ability to engage proactively with customers
- Ability to multi-task, prioritize, and manage time effectively
- Accountability for self and others
- Balanced and intuitive decision making
- Proven customer support experience or experience as a Client Service Representative
- Excellent listener, providing problem resolution
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with Lume Cannabis CO
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Customer Service Specialist 3 (Olympia) 2022-03428
State of Washington Liquor and Cannabis Board
2 years ago
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
The Washington State Liquor and Cannabis Board (WSLCB) is seeking candidates for a Customer Service Specialist 3 (CSS3) within the Licensing and Regulation Division, located in the Headquarters office in Olympia.
The Customer Service Specialist 3 position support the mission of the WSLCB and Licensing Division’s responsibilities by independently performing various customer service duties using complex problem-solving skills under general supervision. In this role, you will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of Division staff. Further responsibilities may include performing specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. Accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.
As the Customer Service Specialist 3, you will train and mentor Customer Service Specialist two's (CSS2) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.
Telework: Although this position is telework eligible, physical presence in the workplace is still an essential requirement of this position.
Duties
Qualifications
Supplemental Information
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader)(Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
The Washington State Liquor and Cannabis Board (WSLCB) is seeking candidates for a Customer Service Specialist 3 (CSS3) within the Licensing and Regulation Division, located in the Headquarters office in Olympia.
The Customer Service Specialist 3 position support the mission of the WSLCB and Licensing Division’s responsibilities by independently performing various customer service duties using complex problem-solving skills under general supervision. In this role, you will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of Division staff. Further responsibilities may include performing specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. Accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.
As the Customer Service Specialist 3, you will train and mentor Customer Service Specialist two's (CSS2) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.
Telework: Although this position is telework eligible, physical presence in the workplace is still an essential requirement of this position.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
As the Customer Service Specialist 3, you will work directly with all agency personnel and divisions, customers, and external stakeholders. On a daily basis you will interact with multiple other division staff with the agency and with external agencies to provide accurate and complete customer service. Your communication and customer focused service skills, as well as your competency to effectively mentor, coach, and train lower level staff will be critical to the success of the position.
Duties include:
- Answers phone and email questions from the public about complex questions related to retail and non-retail, cannabis, vapor and tobacco licenses.
- Independently respond to complex requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
- Accepts, processes and issues complex Special Occasions and Local Wine Industry Association Licenses, complex liquor permits, added liquor and cannabis endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations.
- Provides clear direction to applicants and interpreting complex laws, rules and procedures.
- Processes refunds and works with Department of Revenue/Business Licensing Services on NSF transactions.
- Works with Business Licensing Services at Department of Revenue and local jurisdictions (cities and county officials) to ensure that information shared across agencies is accurate.
- Works with the Department of Health when issuing medical cannabis endorsements to make sure that requirements from both agencies are met prior to issuing the endorsement.
- Independently works directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
- Training and mentoring CSS2's and OA3's interested in promotional opportunities and cross training with and other CSS3's.
- Participates in training the public on issues related to Liquor and Cannabis Licenses and permits.
- Works with unit and division leadership to improve practices.
Qualifications
REQUIRED QUALIFICATIONS
Associate's degree AND three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
A Bachelor's degree AND one year of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
Five years of equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems.
DESIRED QUALIFICATIONS
- Experience working with multiple phone lines
- Experience training and mentoring others
- Proficiency in oral and written communication
- Experience providing assistance to clients/customers regarding inquiries, complaints or problems
- Ability to explain regulatory statutes, policies, and procedures
- Ability to Multi-task and prioritize
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
- Letter of interest, describing how you meet the specific qualifications for the position
- Resume, detailing experience and education as it relates to the position
- Three professional references to include a current or recent supervisor with current contact numbers and email addresses.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader)(Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
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To help us fulfill this mission, we are looking for a customer-obsessed marketer to drive a key priority for the business which is to accelerate the growth and adoption of Cannabis and CBD related brands that we work with and want to expand our customers across the country. This position will be mainly working with our lodging side of the business which you will be working with property owners and investors who own properties and units and hotels to partner with us to turn their property into a cannabis lodging stay with our brand your job will be to connect these relationships and set appointments and build relationships with our customers and set them up to be closed to join our lodging side of the business. More details during interview.
RESPONSIBILITIES
The Head - Customer Acquisition is the leader of all customer acquisition efforts for 4TS Media & Lodging. Reporting to the Director – Marketing, the person in this role will lead a team of high-performance marketers to covert awareness and interest around our brand, and movies & shows into customer acquisition outcomes. This role will be the single-threaded owner of all customer acquisition goals of the business, across offerings incl. those we currently offer to customers and any we launch in future. The person in this role will be a highly analytical and results-oriented leader scaling growth initiatives by working across both global and local Prime Video and Prime teams, influencing and leading partners and the Acquisition team to think big and deliver on project roadmaps across paid and owned channels to acquire new customers. A successful candidate for this role will have experience in acquisition marketing – ranging across search marketing, mobile marketing, display advertising, performance social media, associates, and conversion optimization to name a few. This role will also be responsible for setting up new acquisition marketing programs, testing aggressively, and prioritizing initiatives to scale acquisition marketing efforts. Continuing our tradition of exporting what we build/learn in other locales, the person in this role will deeply influence 4TS Media & Lodging customer acquisition thinking and product planning across teams worldwide. The candidate should have experience leading and developing high-performing teams, an independent, creative problem-solver with great business acumen and analytical skills, with the ability to drive multiple projects simultaneously, while managing competing deadlines. The right candidate would be a seasoned marketer with a proven track record of driving adoption of products/services at scale. 4TS Media & Lodging has grown exponentially in Denver so far and the person in this role will be expected to accelerate growth even more.
BASIC QUALIFICATIONS
· Experience presenting metrics and progress to goal with stakeholders
· Experience using data and metrics to measure impact and determine improvements
· Experience managing teams
· Experience guiding creative input, development and execution from concept to completion
· 7+ years of marketing experience
· Experience using Microsoft Excel to manipulate and analyze data
· Experience driving direction and alignment with cross-functional teams
- 15+ years of marketing experience in a consumer-business
- Proven track record driving scale adoption of consumer-facing products/services
- Proficiency with analytics, performance monitoring, advertising deployment and attribution tools and ability to do deep data analysis to develop recommendations
- Demonstrated experience in managing large-scale complex projects with multiple stakeholders with high attention to detail
- Should have managed large-scale budgets to deploy across media on both performance and brand marketing outcomes
- Strong leader having managed high-performance teams and collaborating with cross functional teams
- Demonstrated ability to turn complex data and insights into easily understood data stories
- Highly effective written skills honed to develop thoughtful, strategic and detailed narratives to drive Org. thinking on key customer acquisition topics
- Thriving in our Day 1 culture requires a growth mindset, exceptional communication skills, and an innate ability to deal with ambiguity
Job Types: Full-time, Contract
Pay: $2,500.00 - $8,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
- Tips
Ability to commute/relocate:
- Denver, CO 80205: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Marketing: 1 year (Preferred)
- Marketing & Advertising Occupations: 1 year (Preferred)
Work Location: One location
Apply for this job with 4TS Media & Lodging
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Job detailsSalary$15 - $20 an hourJob TypeFull-timeNumber of hires for this role2Qualifications
English (Required)
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
Customer Support Specialist Join a fast growing technology company in Southern California. Our main product ProteusERP is an ERP system that caters to the cannabis industry.
This is a Full Time PositionOur main office Located in Vista, CA, but this position is also available to fully remote employees.
Requires a healthy understanding of People, diversity and technology.
MUST have the patience of a saintMUST have problem solving skillsMUST be able to troubleshoot within technologyMUST be FRIENDLY and MUST be able to communicate.MUST Respond and engage on all incoming customer inquiries with a sense of urgency
You need to be a detail oriented person with the ability to learn quickly.
Requirements
* 1 year customer facing support experience (B2B a bonus)* Experience with CRM tools such as ZenDesk and Salesforce, Slack and Experience with bug tracking tools (a bonus)* Mac/WINDOWS OS familiarity* Intermediate Excel skills* Cannabis industry knowledge (a huge bonus)
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
- English (Required)
Work Location:
- Fully Remote
Apply for this job with Proteus Business Solutions
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Job detailsSalary$50,000 - $53,000 a yearJob TypeFull-timeFull Job Description
Calling all civic-minded applicants who are looking for the opportunity to plant roots and grow with a purpose driven organization. Würk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!A successful Technical Customer Support Specialist will deliver comprehensive, high-quality support of Wurk’s HRIS product line. On this fast-paced team, the Technical CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical CSS will have a passion for problem-solving, technology, and helping others to promote customer success.What you’ll need to accomplish!
- Within your first 30 days, you will learn the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA
- Deliver timely solutions to customers while maintaining customer satisfaction
- Assess technical situations and establish case priorities/severities in accordance with their service level agreement
- Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
- Manage caseload in adherence to departmental goals/policies
- Document precise troubleshooting and customer interaction details
- Work individually and with a team to solve technical problems while communicating trending issues and best practices
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
- Add a personal touch to the support engagement
What you’ll need to have!
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
(i.e. ADP, Paychex, or similar)
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols,
and software applications
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The approximate base salary range for this position is $50,000 - $53,000 based on candidate experience, education and geographic location. This is the range for CO residents, consideration will be given for location, experience, etc.
Job Type: Full-time
Apply for this job with Wurk
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Office of Medical Cannabis Call Center Specialist - Customer Service Specialist Intermediate
State of Minnesota
2 years ago
Job detailsSalary$17.66 - $23.41 an hourJob TypeFull-timeFull Job Description
Qualifications
Application Details
This positing will be used to fill up to 10 short-term temporary positions to provide assistance to the Office of Medical Cannabis (OMC) Support Center and Patient Registry. The positions are estimated to start mid-June and anticipated to end no later than December 2021.
Responsibilities include:
Providing technical assistance and customer service to callers pertaining to the medical cannabis program
Assisting patients, healthcare practitioners, Cannabis Patient Center staff, parents and/or legal guardians and caregivers with navigating the Patient Registry and enrollment/certification process
Providing program information to interested parties via phone and email
Qualifications
Minimum Qualifications
Customer service skills sufficient to respond to questions from the public and communicate program information effectively over the telephone and in person
Word processing and data experience to maintain directories, manuals, and run reports as necessary
Proficient in English (speaking, writing and reading) including composition, spelling, grammar, proofreading and punctuation, to accurately compose, edit, and process memos and letters
Database Management (including accurate data entry, data processing and analysis)
Demonstrated ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures
Preferred Qualifications
Knowledge of Medical Cannabis Law
Experience with public health practice
Previous customer service experience
Bilingual skills
Advanced experience using SharePoint and Excel computer programs
Experience in executing multiple tasks and activities
Demonstrated ability to handle large volume of calls, administer questionnaires, and follow phone scripts
Attention to detail and the ability to maintain and organize data generated in conversation
Works well under pressure (ability to handle high paced environment and can deal with difficult situations and people)
Ability to establish and maintain effective working relationships with others
Additional Requirements
Must successfully pass a background check
Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
How to Apply
Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about the position, contact Rich Austin at [email protected].
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected]
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.
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Job detailsSalaryFrom $15 an hourJob TypeFull-timeTemporaryContractNumber of hires for this role5Qualifications
High school or equivalent (Preferred)
Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Are you seeking a summer job that will enhance your resume? This is the perfect opportunity for you! We are currently seeking seasonal employees to join our team during our busy leasing season. No previous experience required! We are confident that we can provide you with the tools and training needed to take this experience into any customer service related field.
Company Overview:
PTLA Property Management professionally manages over 1,500 multi-family rentals in Whatcom County, with a dedication to strong customer service and transparency.
Position Overview:
We are seeking both full-time and seasonal team members to assist in carrying out the policies and procedures surrounding the day-to-day functions of our leasing department. A Customer Service Specialist must be a self-motivated team member willing to work in a fast-pace environment and effectively exchange information between prospects, tenants, and staff members.
Job Responsibilities:
Fulfill customer service tasks such as greeting prospective residents, gathering prospect information, setting appointments, and assisting the prospective residents with rental application submission.
Field all incoming calls
Respond to voicemails and emails in a timely manor
Establish priorities, manage time effectively, and fulfill assigned objectives
Assist in preparing leasing documents such as leases, lease renewals, addendums, etc.
Maintain lobby appearance
Qualifications/Requirements:
Strong verbal and written communication skills, strong organization skills, and ability to work well with office staff, customers, supervisors, and corporate office associates
Intermediate level math skills (add, subtract, multiply, divide, decimals, fractions, and calculate percentages.)
Proficiency in Microsoft Office
Comprehension of property operations with emphasis on lease terms and contract enforcement
High School Diploma required; college degree preferred
Spanish fluency preferred but not required
Compensation:
$15-$16/hr. DOE
This position offers medical/dental/vision insurance to all permanent full-time employees.
Applicant will be required to pass drug and background screening prior to employment, (Cannabis excluded.)
Please reply to this email with a cover letter, resume, and contact information.
Job Types: Full-time, Contract, Temporary
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
COVID-19 considerations:All customers are required to wear a mask.
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Contract Length:
- 5 - 6 months
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
- In person
Company's website:
- www.ptlamgmt.com
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with PTLA Real Estate Group
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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 105 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 4,600 team members across the United States. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Job detailsSalary$15 - $17 an hourJob TypeFull-timeNumber of hires for this role2Qualifications
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
The Customer Service Specialist is responsible for interacting with customers on the sales floor. The position is responsible for providing accurate and comprehensive information regarding our product offering and educating our customers on safe and responsible cannabis consumption.
Responsibilities:
- Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
- Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
- Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest’s needs
- Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
- Actively listen to each guest to provide the highest possible level of service
- A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
- Maintain a clean, safe, and well merchandised store environment
- Assist as needed in the inventory process, ensuring accuracy and attention to detail
- Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
- Follow all company policies and procedures
- Adhere to all compliance requirements of the dispensary
- Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
- Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
- Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
- Monitor and oversee all aspects of a safe and compliant customer visit
- Maintain a clean and organized sales floor at all times
- Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
- Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately
Skills/Qualifications:
- Education: High school diploma or equivalent is required
- Candidate must have minimum of two year of experience in direct customer service
- Able to communicate effectively and politely to all colleagues, community members and customers
- Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
- Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.
Requirements:
- Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
- Able to successfully pass an extensive background check
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Apply for this job with Campfire Cannabis
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Job details
Salary
$16 - $18 an hour
Job Type
Full-time
Number of hires for this role
2
Qualifications
Full Job Description
Salary
$16 - $18 an hour
Job Type
Full-time
Number of hires for this role
2
Qualifications
Customer Support: 1 year (Required)
Full Job Description
We are rapidly growing and looking for people who are hungry to learn new things, passionate about their work at hand and dedicated to providing world class customer service. ** This is not a remote position.
As a Customer Service Specialist for a multi-company organization, your day will be filled with multiple types of work as listed below:
- Follow up on orders and delivery time frames. Handle back-orders with care
- Answer incoming calls and handle each with stellar customer service
- Respond to customer service tickets quickly and professionally
Qualities we need in a candidate:
- The ability to Multi-Task and Switch Gears between types of work without needed downtime
- The ability to be flexible with your workload
- Is very Detail Oriented
- Is able to think about previous situations to find a resolution for a concern at hand
- Can articulate thoughts into an email while setting a non-aggressive tone
- Can treat every customer complaint with the utmost care
One of our brands includes Cannabis Ancillary Product Lines so individuals must be comfortable discussing and learning about the cannabis industry. Please check out the three brands we represent below:
- ItemGrabber / www.itemgrabber.com
- ItemGrabber Green / www.itemgrabbergreen.com
- Apiv Applications / www.apivapps.com
Some of the Employee Tasks with additional detail:
- Repetitive information provided to customers via email, estimate of 500 emails per week
- Work with different vendors and keep a positive working experience between agents
- Professionally answer the phone and assist customers all over the nation
- Collect information via phone, chat, email and handle inquiries accordingly
- Respond to customer inquiries, help them resolve problems or direct them to appropriate resources
- Professionally interacting with other staff as needed
- Actively listen and resolve customer concerns
- Provide feedback on current processes and how you feel we can improve
- Updates job knowledge by participating in educational opportunities
- Able to complete the day to day work within allotted time and asks for additional work/training when time allows
- Process returns and follow through to ensure full process is completed
- Ability to hear a customer request and then relay possible resolutions, including management when necessary
- Able to work in both a team environment and doing projects on your own
- Ability to do research in your assigned field so that you become a product expert for customers
Employee Preferences
- Outlook experience – sending/responding to emails, Public Folders, multiple email addresses
- Excel Experience
- Previous CRM/Ticketing System
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Profit sharing
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:Masks are required at all times in the building unless you are at your designated workstation/area.
Application Question(s):
- What are the most useful keyboard shortcuts you use?
Experience:
- Customer Support: 1 year (Required)
- Office: 1 year (Preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
- https://www.itemgrabber.com
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with ItemGrabber
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
$19 - $27 an hour
Job Type
Full-time
Part-time
Contract
Number of hires for this role
2 to 4
Qualifications
Full Job Description
Salary
$19 - $27 an hour
Job Type
Full-time
Part-time
Contract
Number of hires for this role
2 to 4
Qualifications
Customer support: 1 year (Required)
Associate (Preferred)
Full Job Description
Customer Experience SpecialistOverview: We are seeking an amazing Full-time Customer Experience Specialist to join the bud.com family. This is a remote position, so experience working in a remote team setting is a +++. You will work in a fun and fast-paced environment where multitasking is a must. This position also requires stellar communication skills, as you will be interacting with customers through multiple communication channels. You will also utilize our internal systems and tools to navigate customer accounts, policies and communicate effective solutions. You must uphold our company values in all scenarios. You will spend the bulk of your day connecting with and supporting our retail clients as well as our consumer customers.
Our company is dedicated to bringing the best Cannabis products and delivery experience to all of our customers. If you’re a Cannabis enthusiast with a passion for building and executing efficient customer service processes, we’d love to hear from you.
JOB: As a Customer Support Specialist you will be responsible for ensuring all bud.com customers and clients alike, have a positive experience interacting with our brand and platform. This is a vital role and critical to the success of our growth and long-term scalability. Specific responsibilities include but are not limited to…...
Essential Functions:
- Responding to incoming customer inquiries via live chat, slack, email, and phones.
- Providing personalized and solution-oriented customer service.
- Creating and updating support tickets, including escalating them when needed.
- Ensuring all customer tickets are addressed and resolved in a timely manner, based on department and personal KPI’s.
- Help foster positive customer relationships whenever possible using a friendly and upbeat manner ( Zen vibes only ).
- Helping to improve existing customer experience workflows and processes.
- Drafting standard service agent responses (Macros) including email, chat, and phone message scripts.
- Building out our company FAQs and adding to our customer support Knowledge Base.
- Creating client success training resources and other internal documentation.
- Helping other departments and teammates with other related ad hoc tasks as needed.
- Becoming an expert on bud.com products and services.
- Online menu and inventory management.
ATTITUDES, SKILLS AND PRIOR KNOWLEDGE
(Required)
- Genuine desire to help people resolve problems and get the information they need.
- Superior communication skills, both written and spoken
- Ability to work under pressure, think on your feet
- Strong project management skills and the ability to keep multiple plates spinning
- An eye for detail, and for not letting things fall through the crack.
- Ability to spot and articulate where there is room for process improvement
- Quick study and openness to always learning
- Collaborative, team player with a flexible approach and “no job too small” mentality
- Availability for varied hours/days (holidays and weekends may be required)
(Preferred)
- Bachelor’s or Associate’s Degree or equivalent practical experience
_ 1+ years of customer service, sales, operations, or related work experience __ Prior experience using the Zendesk Support Suite __ Interest in and ability to talk endlessly about Cannabis and technology __ Prior startup experience. We are a scrappy startup in hyper-growth mode (If you know you know )._Compensation: This job is a full-time, entry-level contract-to-hire role. Candidates will be paid an initial hourly rate that is consistent with their performance and prior relevant experience.Location: The position will be fully remote.
Job Types: Full-time, Part-time, Contract
Pay: $19.00 - $27.00 per hour
Benefits:
- Flexible schedule
- Paid training
- Work from home
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends
COVID-19 considerations:This is a fully remote role!
Education:
- Associate (Preferred)
Experience:
- Customer support: 1 year (Required)
Contract Renewal:
- Likely
Full Time Opportunity:
- Yes
Work Location:
- Fully Remote
Hours per week:
- 20-29
Typical start time:
- 8AM
Typical end time:
- 9PM
This Job Is:
- Open to applicants who do not have a college diploma
Company's website:
- bud.com
Company's Facebook page:
- https://www.linkedin.com/company/budlovesyou/mycompany/
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
Apply for this job with bud.com
Apply now →
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Full Job Description
Phylos is a crop science company using modern molecular genetics and computational biology to breed the next generation of hemp and cannabis. Since 2014 we have supported grower success with genetic testing products offering unparalleled accuracy and reliability. We are a new generation of plant scientists, transforming the hemp and cannabis industries with elite seeds and clones. By leveraging our deep expertise in the cannabis genome, we are unlocking the potential of this plant to be grown at scale, providing cultivators in every region with the varieties, tools, and expertise to drive business growth.
SUMMARY:
The Customer Success Specialist is the primary line of communication with customers. Your role will be to provide exceptional service to both new and repeat customers. You will need to uphold brand messaging and clearly communicate a working knowledge of the science services Phylos offers to the cannabis and Hemp industries. You will receive training on our internal ecommerce software, CRM, inside sales, testing services, rudimentary biological and genetic science, and the growing cannabis and hemp industries.
This is a full time seasonal role between March 1, 2021 - June 30, 2021.
RESPONSIBILITIES:
- Provide clear, timely, respectful and professional responses to client questions via phone, FreshDesk, email and occasionally text from 8am to 5pm PST
- Common inquiries include: product and price information, details of our testing services, assistance with sample collection and status, assistance with creating and utilizing online accounts and navigating the Phylos Galaxy.
- Maintain a proficient level of knowledge across all internal systems and processes including, but not limited to e-commerce, CRM, lead generation platform and telephone systems.
- Use discretion to escalate customer issues to the department manager when required.
- Assist customers with re sampling if required.
- Assist with intake and fulfillment of samples from customers when required.
- Assist with implementation of an inside sales program, working with both established customers.
- Perform varied administrative and office support tasks as needed.
QUALIFICATIONS:
- College degree and/or 2+ years work experience in similar role/function preferred.
- A strong command of verbal and written English - an additional language is a plus!
- Strong empathy and a care for others.
- Effective and proactive organizational and time management skills.
- Tech-savvy. We’ll train you on our systems and tools, but you should be happy and eager to learn new software, programs, and interfaces.
- Ability to prioritize and integrate a proactive approach to assignments.
- A willingness to wear multiple hats, be quick on your toes, and adapt to a fast-paced, growing startup in an emerging industry.
- Knowledge of the cannabis and hemp industries preferred.
Job Types: Full-time, Temporary
Pay: $0.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Employment Length:
- Varies
Company's website:
- phylos.bio
Work Remotely:
- Temporarily due to COVID-19
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Phylos
Apply now →
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Full Job Description
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 96 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Apply for this job with Curaleaf
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who we are
Eaze is a cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products. Eaze has built a sophisticated logistics and technology platform to provide fast, efficient delivery of a broad variety of cannabis products across California. We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Eaze, you will work alongside a world-class team of product managers, designers, and engineers representing a wide range of backgrounds and strengths.
As a Full-Time Support Specialist, you will respond to escalated inbound customer inquiries from front-line agents in the call center. You will ensure that call center agent questions are answered in the appropriate channel to ensure customers are taken care of in a timely fashion. You will also ensure that questions asked by the call center can be found in the Tier 1 Guidebook, if the documentation does not exist, you will suggest the addition of any and all documentation needed by our front line call center to the Quality Improvement Team.
You will work closely with the Quality Improvement Team to ensure any knowledge gaps are filled and referenced in the Tier 1 Guidebook, The Payment Support Team to ensure payment inquiries are handled in a timely fashion and that customers receive timely follow-up regarding their inquiry, the Partner Operations team to ensure issues from licensed retailers, drivers and brand partners are handled professionally and in a timely fashion.
This position is a full-time, remote position and will require weekends, nights and some holidays. Hours of operation are currently based on PST.
What you'll do
Who you are
Why you should join
As an organization, we are keenly aware of the injustice of the war on drugs - which for so many years has been used to incarcerate black and latinx people on a massive scale. We are always trying to do our part to support these communities, whether it's through the promotion of social equity brands or funding underrepresented cannabis business founders through our accelerator program.
Eaze is a cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products. Eaze has built a sophisticated logistics and technology platform to provide fast, efficient delivery of a broad variety of cannabis products across California. We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Eaze, you will work alongside a world-class team of product managers, designers, and engineers representing a wide range of backgrounds and strengths.
As a Full-Time Support Specialist, you will respond to escalated inbound customer inquiries from front-line agents in the call center. You will ensure that call center agent questions are answered in the appropriate channel to ensure customers are taken care of in a timely fashion. You will also ensure that questions asked by the call center can be found in the Tier 1 Guidebook, if the documentation does not exist, you will suggest the addition of any and all documentation needed by our front line call center to the Quality Improvement Team.
You will work closely with the Quality Improvement Team to ensure any knowledge gaps are filled and referenced in the Tier 1 Guidebook, The Payment Support Team to ensure payment inquiries are handled in a timely fashion and that customers receive timely follow-up regarding their inquiry, the Partner Operations team to ensure issues from licensed retailers, drivers and brand partners are handled professionally and in a timely fashion.
This position is a full-time, remote position and will require weekends, nights and some holidays. Hours of operation are currently based on PST.
What you'll do
- Help customers get the most value out of the Eaze service by solving their problems through various channels (email, phones, live chat)
- Review customer claims and help identify abnormalities that may require additional investigation.
- Handle PII (Personal Identifying Information) of customers by managing account profiles
- Communicate with all Eaze team members professionally to ensure mutual success, and make sure we are delivering a great experience to all customers
- Meet and exceed team-wide performance standards on output, quality, and response times
- Ensure customer experience feedback is communicated to the appropriate teams
- Work nights, weekends, and holidays
Who you are
- Knowledgeable of cannabis strains and products
- A great communicator both written and verbal
- Extremely driven and hardworking independently
- A solutions-oriented problem solver
- Adaptable – Excited and motivated to keep up with the pace of a startup
- Open to transparent, open feedback
- Willing and able to work nights, weekends, and holidays as needed
- Technical - The majority of our work is performed on a computer with multiple SaaS solutions
- Emotionally intelligent and have the ability to identify, use, understand, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict
- Strong multitasking ability
Why you should join
As an organization, we are keenly aware of the injustice of the war on drugs - which for so many years has been used to incarcerate black and latinx people on a massive scale. We are always trying to do our part to support these communities, whether it's through the promotion of social equity brands or funding underrepresented cannabis business founders through our accelerator program.
Apply for this job with Eaze
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Specialist, Customer Operations
Overview:
As a Customer Operations Specialist II at Weedmaps, you will be responsible for ensuring that our end users are able to successfully utilize all aspects of our platform with a focus on safety and security. Your passion for the marijuana industry coupled with your technical mastery of our products will allow you to resolve issues thoughtfully through email, phone, and chat to guarantee that experience for each end user is positive, helpful, and secure.
In addition to working with our site users you'll also have the opportunity to work directly with our internal technology teams to troubleshoot and report bugs that end users find on the website, mobile browser, or apps.
This position requires superior written and verbal communication skills.
Our team provides 24/7 support, so you must be willing to work a rotating shift and flexible schedule including nights, overnights, weekends, and holidays.
The impact you'll make:
- Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat
- Provide clear, professional, & friendly communications to both end users and internal Weedmaps contacts throughout the troubleshooting process until resolution
- Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
- Assess content against Weedmaps policies and flag issues that may require additional review
- Create and update shared support knowledge base with documentation that will be used across the full Customer Operations team
- Take on subject-matter ownership of assigned products or areas and communicate back updates from cross-functional meetings to the Customer Operations team
- Train new team members and serve as a first point of escalation for questions about team policy and process
- Serve as a customer advocate internally to ensure that product expectations are not only met, but exceeded, in a timely manner
What you've accomplished:
- 4+ years experience in technical customer service/support role
- High level of interpersonal communication skills, both written and verbal
- Efficient organizational skills and the ability to milti-task and prioritize in a high-volume, fast-paced environment
- Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
- Ability to work independently with systematic troubleshooting techniques, judgment and problem solving skills
- Positive attitude and eagerness to work in a fast-paced, high-growth environment
Bonus Points:
- A passion for the cannabis industry and the desire to develop the culture
- Experience with Salesforce, Jira, or other ticketing systems
- Experience with Gmail & Google Suite
- Experience writing internal and customer-facing documentation
Our Benefits:
- 100% employee covered Medical, Dental, and Vision benefits AND 80% dependent covered Medical, Dental, and Vision benefits
- HMO (California residents only) and PPO option offered through United Healthcare
- 401(k) Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions
- 3 weeks PTO (accrued) and 5 sick days (immediate)
- Supplemental, voluntary benefits: accident insurance, short and long term disability, flexible spending accounts, life Insurance, critical illness insurance
- Basic Life/AD&D (Accidental Death and Dismemberment)
- 11 company holidays
- Catered lunch and snacks provided while working in the office
- Monthly snack boxes sent straight to your doorstep as we work remotely
- Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
- Corporate events
- All the equipment that you need to get your work done
Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
About Weedmaps:
Founded in 2008, Weedmaps is a leading technology and software infrastructure provider to the cannabis industry. Our suite of cloud-based software and data solutions includes point of sale, logistics and ordering solutions that enable customers to scale their businesses while complying with the complex and disparate regulations applicable to the cannabis industry. In addition, our platform provides consumers with information regarding cannabis products across web and mobile platforms, including listing local retailers and brands, facilitating product discovery and allowing consumers to educate themselves on cannabis and its history, uses and legal status. Headquartered in Irvine, California, Weedmaps employs more than 400 professionals around the world, with offices including Barcelona, Denver, and Toronto.
So what are you waiting for? Join the Weedmaps family!
Apply for this job with Weedmaps
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Our company has a fantastic opportunity available for ambitious individuals looking to join an exciting, fast-paced industry with unlimited growth. We are searching for savvy professionals who are looking to progress within a company and who possess the bandwidth necessary to deliver excellent customer experience and business targets as a phone operator. Customer service is the core to our fundamentals and looking for those who have the same values.
What you'll be doing:
Applicants will be expected to work a minimum of 20+ hours a week with weekend availability highly preferred - our company values a strong culture and competitive compensation is offered to qualified candidates.
- Proficiency with tablets and phones are required as most work will be done through these mediums, rather than in-person bud-tending.
- Handle a high volume of calls or texts during shift
- Provide first time customers with a memorable experience
- Maintain a high pace of orders processed
- Offer patients correct product and value
- Boost customer service with excellent communication and hospitality
- Maintain communication at all times with the team
- Diffuse any escalations that may occur
- Be punctual and error free
- Must be able to work 5+ hour shifts
- Multi-taking capabilities are a must with strong decision-making skills
- Maintain a high closure rate by ensuring customers get their order placed
Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Qualified applicants may send a resume and our recruiters will respond back, to those selected, with additional information.
This is a business casual dress code position for a call center, not a standard in store dispensary.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends
Supplemental Pay:
- Commission pay
COVID-19 considerations:Very large open office space separating staff. Sanitizers, gloves, masks and frequent cleaning services. Staff have their own devices to avoid sharing.
Work Location:
- One location
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
- kushagram.com
Work Remotely:
- No
Apply for this job with KUSHAGRAM
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Qualifications
Full Job Description
Customer Service: 2 years (Required)
Bachelor's (Preferred)
Full Job Description
North Bay Credit Union (NBCU) is seeking an experienced Customer Success Specialist to join its Compliance Team and serve as the team’s liaison to its NBCU cannabis clients. At NBCU, Compliance is focused on monitoring and managing risk for the cannabis clients we bank. The ideal candidate must have excellent communication skills, both verbal and written, be a self-starter, able to anticipate what needs to be done and take action. Must have track record of customer service experience, be comfortable using new systems and assisting members as needed. This position will be the first introduction to NBCU’s cannabis banking program so it requires strong communication – both written and verbal; ability to juggle multiple priorities; excellence in follow-up and follow-through. You must have good analytical, organizational and problem-solving skills and be comfortable working in a fast-paced, rapidly changing environment. Being part of a team and working collaboratively is your preferred work style.Specific Responsibilities and Task
- Provide administrative support to Chief Compliance Officer
- Respond to member’s requests in a timely manner
- Assist members through email, phone, online presentations, chat and screen share
- Assist in the on-boarding of new accounts by answering questions during application process; coordinating new members integration onto compliance portal and providing coordination between internal teams, contracted software development team and new members to ensure a smooth experience
- Creating internal procedures supporting day-to-day activities
- Create communication materials (PowerPoint; email; procedures)
- Good analytical and research skills
- Track record of outstanding customer service (internal and external)
- Must be resourceful, flexible, organized, detail-oriented, and team-oriented
- Demonstrated problem-solving skills
- Able to effectively communicate verbally and in writing
- Excellence in attention to detail and ability to prioritize deliverables and deliver projects on-time
- A curious, inquisitive mind interested in learning about the cannabis business
- Sound judgement and good decision-making skills
- Willing to roll up your sleeves
- Driven with strong work ethic and motivated by efficiency and constant improvement
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location:
- One location
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
Company's website:
- www.northbaycu.com
Company's Facebook page:
- https://www.facebook.com/search/top/?q=North%20Bay%20Credit%20Union
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- Yes, temporarily due to COVID-19
COVID-19 Precaution(s):
- Remote interview process
- Plastic shield at work stations
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with North Bay Credit Union
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Our company has a fantastic opportunity available for ambitious individuals looking to join an exciting, fast-paced industry with unlimited growth. We are searching for savvy professionals who are looking to progress within a company and who possess the bandwidth necessary to deliver excellent customer experience and business targets as a phone operator. Customer service is the core to our fundamentals and looking for those who have the same values.
What you'll be doing:
Applicants will be expected to work a minimum of 20+ hours a week with weekend availability highly preferred - our company values a strong culture and competitive compensation is offered to qualified candidates.
- Proficiency with tablets and phones are required as most work will be done through these mediums, rather than in-person bud-tending.
- Handle a high volume of calls or texts during shift
- Provide first time customers with a memorable experience
- Maintain a high pace of orders processed
- Offer patients correct product and value
- Boost customer service with excellent communication and hospitality
- Maintain communication at all times with the team
- Diffuse any escalations that may occur
- Be punctual and error free
- Must be able to work 5+ hour shifts
- Multi-taking capabilities are a must with strong decision-making skills
- Maintain a high closure rate by ensuring customers get their order placed
Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Qualified applicants may send a resume and our recruiters will respond back, to those selected, with additional information.
This is a business casual dress code position for a call center, not a standard in store dispensary.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k) Matching
- Dental Insurance
- Employee Discount
- Flexible Schedule
- Health Insurance
- Paid Time Off
- Vision Insurance
Schedule:
- 8 Hour Shift
- Day shift
- Holidays
- Monday to Friday
- Night Shift
- Weekends
Supplemental Pay:
- Commission Pay
COVID-19 considerations:Very large open office space separating staff. Sanitizers, gloves, masks and frequent cleaning services. Staff have their own devices to avoid sharing.
Work Location:
- One location
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
- kushagram.com
Work Remotely:
- No
Apply for this job with KUSHAGRAM
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Lead Customer Service Specialist is responsible for helping to create a welcoming and professional environment for customers and employees, interacting with customers on the sales floor, and managing product and sales inquiries. The position is responsible for providing accurate and comprehensive information regarding our product offerings and educating our customers on safe and responsible cannabis consumption.
Responsibilities:
- Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
- Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
- Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest’s needs
- Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
- Actively listen to each guest to provide the highest possible level of service
- A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
- Maintain a clean, safe, and well merchandised store environment
- Assist as needed in the inventory process, ensuring accuracy and attention to detail
- Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
- Follow all company policies and procedures
- Adhere to all compliance requirements of the dispensary
- Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
- Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
- Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
- Monitor and oversee all aspects of a safe and compliant customer visit
- Maintain a clean and organized sales floor at all times
- Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
- Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately
Skills/Qualifications:
- Education: High school diploma or equivalent is required
- Candidate must have minimum of two year of experience in direct customer service
- Prior customer service experience in a cannabis dispensary
- Highly responsible and mature with the ability to lead others and take initiative to solve problems
- Able to communicate effectively and politely to all colleagues, community members and customers
- Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
- Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.
Requirements:
- Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
- Able to successfully pass an extensive background check
Physical Requirements:
- Must be able to stand for a prolonged period of time in one position
- Must be able to operate office machinery, specifically cash registers/iPads for a prolonged period of time
- Must be able to frequently crouch, kneel, and bend
- Must be able to frequently lift objects up to 50 pounds to waist level and carry items for up to 100 feet.
- Must be able to work in a dispensary atmosphere with fluorescent and other lighting sources, as well as an internal sound system.
Job Type: Full-time
Pay: $19.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
Experience:
- Customer Service: 2 years (Preferred)
Work Location:
- One location
Communication method(s) used:
- In person
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Company's website:
- www.campfirecannabis.com
Work Remotely:
- No
Apply for this job with Campfire Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Are you an upbeat, optimistic person? Does solving someone's problem give your brain a dopamine release? Us too!
Have you worked on an online customer service team for web / e-commerce? Do you have experience helping people find the product that's right for them?
The person we're looking for will be attentive and responsive to the needs of our customers while maintaining an objective perspective of the situation at hand.
If you're driven to follow procedure and do things the right way, but know when the rules should be bent for the greater good, we want to meet you.
Our Customer Experience Specialists pay attention to the details and know how important it is to follow through.
What's the job like?
We use multiple software platforms including Shopify, Zendesk, Live Chat, NetSuite, Slack, ShipStation, and Google Suite. You don't need to have experience with those platforms, but you will need to be computer savvy. If you're not 100% comfortable with computers, this isn't the job for you.
We're looking for someone with a strong desire to learn and master technical information related to water pipes, vaporizers, and other cannabis accessories. Your ability and desire to research product information so you can have intelligent conversations with customers is vital.
We're a small business with 18 employees, so personality matters. We want team players who like coming in, solving problems, and enjoy the company of their co-workers (who are all cool and interesting in one way or another).
We build rapport with our customers and show empathy in a genuine way. Our personable approach to business is one of the things that sets us apart from our competitors.
This role has a wide variety of responsibilities, but they all tie back to the customer experience. We talk to our customers over the phone, via live chat, and through email / support tickets. We work with the shipping team when an order requires special attention. We collaborate with the web team when product photos or descriptions need to be fixed or improved for clarity. We talk to the inventory team with questions about products and availability.
Spelling, grammar, and typing speed are important because most of our communication is written. If you're not strong in all three of these areas, this isn't the job for you.
Can you follow through and accurately complete all the steps required? A single issue could require multiple steps in different platforms, like responding to a customer in Zendesk, updating their order in Shopify, recording a refund in NetSuite, and communicating with another department via Slack. This role has a lot of responsibility and the right person will be able to handle it without getting frazzled.
What about COVID-19?
We only have essential staff on site in our warehouse during this time. All employees who can work from home are doing so. In addition, we've implemented the following safety procedures:
- Everyone is required to wear a mask (provided by us)
- We ask that people stay 6 feet apart (as much as possible)
- Warehouse garage doors are open
- Multiple fans throughout the building keep air moving
- We have 6 HEPA filters with hydroxyl generators that capture and kill viruses and bacteria in the offices and breakroom
Schedule & Location
We value quality of life and utilize a 32 hour workweek, with the option for additional hours when we're busy. This position is Sunday - Wednesday at 8 hours per day.
We're located in South Austin near Slaughter & S. 1st Street. During covid, this job can be done remotely with the exception of processing returns, which would be done on site one day per week.
Compensation
- $18.75 / hour (32-36 hours per week)
- Health, Dental, and Vision insurance
- Paid holidays including your birthday
- Paid sick days
- Paid vacation days
- Employee discount
420 Science Core Values
- We are helpful. We help our customers, our co-workers, and our friends & partners. We ask, "what's the right thing to do in this situation?"
-
We are efficient. Thoughtful consideration is given to our processes. Accuracy and attention to detail are vital to our success. -
We are growing. We focus on sustainable growth for our company while fostering personal growth for our people.
About Us
420 Science was founded in 2004 by two best friends with a passion for cannabis and enthusiasm for small business. Together they built this company into an industry leader. We are one of the largest online smoke shops in the US and we also manufacture products that are sold in thousands of stores worldwide, including local shops like Smoke ATX, Mr. Nice Guy's and MaryJae's Smoke Culture. We have a fun & casual work environment and are oriented toward growth and industry domination.
420 Science is proud to be an equal opportunity employer. We foster an environment of mutual respect and personal growth. We celebrate and welcome diversity and are committed to creating an inclusive workplace.
Apply for this job with 420 Science
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Customer Service Specialist is responsible for interacting with customers on the sales floor. The position is responsible for providing accurate and comprehensive information regarding our product offering and educating our customers on safe and responsible cannabis consumption.
Responsibilities:
- Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
- Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
- Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest’s needs
- Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
- Actively listen to each guest to provide the highest possible level of service
- A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
- Maintain a clean, safe, and well merchandised store environment
- Assist as needed in the inventory process, ensuring accuracy and attention to detail
- Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
- Follow all company policies and procedures
- Adhere to all compliance requirements of the dispensary
- Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
- Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
- Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
- Monitor and oversee all aspects of a safe and compliant customer visit
- Maintain a clean and organized sales floor at all times
- Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
- Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately
Skills/Qualifications:
- Education: High school diploma or equivalent is required
- Candidate must have minimum of two year of experience in direct customer service
- Able to communicate effectively and politely to all colleagues, community members and customers
- Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
- Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.
Requirements:
- Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
- Able to successfully pass an extensive background check
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night Shift
- Weekends
Experience:
- Microsoft Office: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Computer literacy: 1 year (Preferred)
- sales: 1 year (Preferred)
- Communication skills: 1 year (Preferred)
Work Location:
- One location
Hours per week:
- 30-39
Company's website:
- www.campfirecannabis.com
Work Remotely:
- No
Apply for this job with Campfire Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.