Cannabis Customer Service Specialist Jobs
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Here are 68 cannabis jobs mentioning "customer service specialist" in April 2024, at companies like VidaCann, Ohana Gardens, State of Washington Liquor and Cannabis Board, and Campfire Cannabis, including positions such as Customer Service Specialist, Cannabis Delivery Dispatcher/Customer Service Specialist, Customer Service Specialist 2, and Vape and Glass Specialist/Customer Service (Multi-Location).
More than 30+ days
The Customer Service Specialist is responsible for interacting with customers on the sales floor. The position is responsible for providing accurate and comprehensive information regarding our product offering and educating our customers on safe and responsible cannabis consumption.
Responsibilities:
- Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
- Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
- Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest’s needs
- Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
- Actively listen to each guest to provide the highest possible level of service
- A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
- Maintain a clean, safe, and well merchandised store environment
- Assist as needed in the inventory process, ensuring accuracy and attention to detail
- Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
- Follow all company policies and procedures
- Adhere to all compliance requirements of the dispensary
- Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
- Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
- Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
- Monitor and oversee all aspects of a safe and compliant customer visit
- Maintain a clean and organized sales floor at all times
- Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
- Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately
Skills/Qualifications:
- Education: High school diploma or equivalent is required
- Candidate must have minimum of two year of experience in direct customer service
- Able to communicate effectively and politely to all colleagues, community members and customers
- Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
- Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.
Requirements:
- Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
- Able to successfully pass an extensive background check
Job Type: Full-time
Pay: From $17.00 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
Apply for this job with Campfire Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Full-time
Pay: From $17.10 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
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Customer Service Specialist 2
State of Washington Liquor and Cannabis Board
1 year ago
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws
Note:
This position is currently required to work in the office.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Our commitment to DEIB
The Liquor and Cannabis Board (LCB) strives to promote
Diversity, Equity, Inclusion and Belonging (DEIB) in all aspects of our workforce.
It is our mission to build, educate, and inspire an inclusive workforce that recognizes, respects, and celebrates diversity in the workplace. We are committed to maintaining a thriving culture where employees feel safe and accepted regardless of education, background or belief. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
Your opportunity at a glance
This position works directly with all customers, agency personnel and divisions as the first point of contact customers see when entering the agency at the main reception desk. The incumbent works to direct internal and external stakeholders to the appropriate locations as well as being the gatekeeper for all who come into the agency and enter the secured WSLCB areas. Work is performed independently after receiving general instructions from a higher level supervisor and often requires initiative and the ability to work in a self-directed mode.
Work assignments and duties may be of a complex nature. Independent performance of complex clerical assignments requires knowledge of a variety of rules, policies, procedures, processes, materials and equipment.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
Provides agency interpretation and applies knowledge of laws, regulations and processes in resolution of inquiries ,Greet and screen customers, independently resolve complaints inquiries and customer service issues while maintaining appropriate confidentiality, answer phone, alert staff of visitors, direct phone calls to appropriate party, provide and collect security badges, submit facility tickets, track and maintain visitor logs, sign for deliveries and inform appropriate staff, identify potential security problems and notify management.- Update and maintain division records, perform contract file audits and updates, perform data entry, request insurance documents from vendors, update ECMS, update SharePoint, order supplies, scan files, copy documents, filing, organize records, make phone calls, draft emails and documents, conducts research, review, audit, and reconcile reports, schedule meetings.
- Accept payments at the front counter, keep a log of incoming payments, utilize spreadsheet and database software to maintain records.
- Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency.
Qualifications
Required Qualifications:
High school graduation or equivalent such as a GED (General Educational Development) and Two (2) years of clerical experience.
- Four (4) years of progressively responsible work experience providing assistance to clients and customers regarding inquiries and performing clerical duties.
Preferred Qualifications:
- Knowledge of:
- Exceptional customer service skills to effectively manage multiple priorities;
- Excellent interpersonal communication skills to include verbal and written, active listening and critical thinking skills.
- Ability to:
- Maintain effective communications with all levels within the organization;
- Maintain positive public relations;
- Plan, schedule and coordinate multiple projects.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.- Letter of interest, describing how you meet the specific qualifications for the position.
- Resume, detailing experience and education as it relates to the position.
- Three professional references to include a current or recent supervisor with current contact numbers and email addresses.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Specialist 2
State of Washington Office of Administrative Hearings
1 year ago
Description
Customer Service Specialist 2
Office of Administrative Hearings
Headquarters Office (Olympia, WA)
NOTE: This position is currently eligible for telework after a short onboarding/training period. Onboarding/training will take place at OAH Headquarters in Olympia, WA. Depending on business needs, hybrid or in-office work may be required.
IMPORTANT NOTICE: Per Governor Inslee’s Proclamation 21-14, state employees must be fully vaccinated against COVID-19. If you are offered this position, your vaccine status will be verified by Human Resources prior to your start date. Please note: A medical or religious exemption and accommodation may be available, after an offer of employment has been made.
About the Agency:
The 1981 Legislature created the Office of Administrative Hearings (OAH) to offer Washingtonians an independent, fair and neutral forum to hold administrative hearings on disputed matters referred by state and local government agencies. Operating out of field offices in Olympia, Tacoma, Seattle, and Spokane Valley there are currently 260 employees, including 130 Administrative Law Judges who preside over administrative hearings involving unemployment insurance benefits, child support, food assistance, medical benefits, business and professional licensing, and more. OAH conducts hearings for more than 30 agencies and 160 programs. Our referring agencies include the Employment Security Department (ESD), Department of Social and Health Services (DSHS), Department of Children, Youth, and Families (DCYF), Health Care Authority (HCA), Liquor and Cannabis Board (LCB), Department of Financial Institutions (DFI), the Office of the Superintendent of Public Instruction (OSPI), and others. For more information about OAH, please visit our website at oah.wa.gov.
Mission: To hear and independently resolve disputes between the public and state agencies with an impartial, quick, and easy to access process.
Vision: All people of Washington can meaningfully participate in their hearing and understand the result.
Values: Fairness and independence; Diversity, equity, inclusion and respect; Performance excellence; Integrity.
Goals:
- Performance Excellence: We deliver high quality, timely work.
- Convenience & Accessibility: We make it easy for people to do business with us.
- Diversity, Equity, Inclusion & Respect: We promote diversity, equity, inclusion and respect.
- Good Stewards: We are efficient, effective and accountable.
OAH Offers:
- Satisfaction of knowing your work makes a difference in the community.
- Exposure to a legal office environment.
- In-house training opportunities and professional development.
- Comprehensive benefits package.
Duties
The Customer Service Specialist 2 (CSS2) positions in our Headquarters Call Center are the faces and voices of the agency, responsible for knowing and explaining the entire range of services we provide. Because approximately 80% of this position includes answering phone calls in our high-volume Call Center, the CSS2 must have excellent communication skills, be able to effectively de-escalate situations with customers, maintain the highest level of customer service, and be a fast learner who can easily switch between multiple tasks.
The CSS2 will need to quickly acquire an in-depth knowledge of the varying appeal processes and articulate applicable administrative appeal laws and regulations for more than 30 referring agencies. This position provides assistance to other agencies, customers, claimants, employers, license holders, and Washington citizens enabling their access to fair and prompt resolutions for administrative disputes.
Duties include, but are not limited to:
Customer service by phone- Act as a focal point for OAH customers and respond to and resolve inquiries, issues and related problems.
- Help customers to understand and access OAH services.
- Answer and respond to a high volume of incoming calls:
- In a professional and effective manner, following approved scripts and guidelines.
- Providing accurate and knowledgeable answers and solutions to enquiries.
- Using OAH approved resources and good teamwork.
- Use PRISM to record all actions and interactions with customers that relate to specific docket(s) and complete Call Type survey for all calls and emails processed.
- Use a headset and other equipment provided to perform duties while ensuring safety and efficiency in the work environment.
- Use approved email templates (Quickstep and OFT), spreadsheets and other tools to provide docket specific information to (internal and external) customers.
- Assist customers by completing Requests for Hearings and submitting on behalf of requestor and directing to and helping callers with online forms (OAH public website).
- Assist customers with the OAH Participant Portal, providing guidance as well as directing them to instructions on the OAH website.
- Develop and maintain a broad knowledge base of OAH policies, practices, and procedures to assist customers and resolve their needs at first contact (first call resolution or FCR).
- Transfer calls that fall outside of the Call Center remit or require action by other OAH colleagues, as required and in a timely manner, e.g., ALJ feedback, media inquiries – where appropriate liaise with colleagues to resolve.
- Serve as an agency subject matter expert and provide customers with explanations on forms, pamphlets, and other materials.
- Undertake and participate in meetings, development and training opportunities as required.
- Show awareness during the callers needs and alert managers and colleagues if further support is needed to successfully handle the need of the caller.
- Maintain a positive approach to showcase the values and mission of OAH (reporting any issues promptly).
- Actively monitor email accounts and promptly process and/or respond to incoming emails.
- Read Orders (or other documents) as assigned and where appropriate, with an interpreter.
- Complete project work, such as eNotice (emailing hearing notice to participants), when assigned.
Qualifications
Required qualifications:
- Option 1: Four (4) years of experience providing assistance to customers regarding inquiries, complaints or problems.
- Option 2: An Associate's degree AND two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems.
- Option 3: A Bachelor's degree.
Preference may be given to candidates with the following desired qualifications:
- Proficiency in Microsoft Excel, Word, and Outlook.
- Experience answering telephones in a high call volume environment.
- Experience analyzing data and reports and making recommendations based upon the analysis.
- Experience working in a legal environment with demonstrated knowledge of legal concepts and the ability to convey them concisely to others.
Supplemental Information
How to apply:
To begin the online application process, click the green "Apply" button on this announcement at careers.wa.gov or governmentjobs.com. To be considered for this position, you must include the following information in your online application and complete the supplemental questionnaire. Application materials must clearly show how you meet the qualifications for the position in order to be considered.
Application must include:
- A letter of interest describing what interests you in this position and what makes you a viable and competitive candidate.
- A resume highlighting relevant experience AND a completed online application profile that includes education and employment history.
- A minimum of three professional referenceswith your application, including at least one supervisor.
- A professional reference is defined as an individual who has either been paid to supervise your work or worked directly with you and can attest to your work performance, technical skills, and job competencies. If your references do not meet these criteria, please include non-related professionals, such as educators or other professional associates.
OAH is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email us at [email protected]. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
Apply for this job with State of Washington Office of Administrative Hearings
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
- Attendance: Reliable attendance and timeliness is key to our success.
- Retail Sales: Accurate cash handling, product education, checking ID, and friendly service.
- Customer Service: Exceptional customer service skills, and the ability to build and foster long-term relationships with our customers and patients.
- Uphold Standards: Maintain and follow all bgood rules, standard operations, processes and procedures, as well as local and state regulations.
- Be clean and organized: Keep your work space neat, tidy, and sanitary. Must perform general cleaning duties as requested.
- Records keeping: Counting the cash drawer and keeping track of inventory. Maintain accuracy and thoroughness to improve and promote quality. Working in the medical shops requires tracking patient profiles and member status.
- Communication: Updates and information from the company will come in a variety of ways, including email, Gusto, verbal, and posted in the stores.
- Trainings: Every two years, as a member of the sales team you will be required to complete a one-day Responsible Vendor Training - You must get this training before your 90 day probationary period is over.
- Endurance: Ability to stand and be active, including holding conversation, for hours at a time.
- Additional Tasks: Other duties as requested by the leadership team.
* Must be able to multitask and work independently!
* Must have reliable transportation.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Ability to commute/relocate:
- Denver, CO 80234: Reliably commute or planning to relocate before starting work (Required)
Experience:
- POS: 3 years (Required)
- Sales: 5 years (Required)
- Retail sales: 5 years (Required)
- Basic math: 10 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
Apply for this job with bgood
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Collect and secure payment in form of debit, credit, and cash
- Safely transport product and cash to/from home dispensary
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Collect and secure payment in form of debit, credit, and cash
- Safely transport product and cash to/from home dispensary
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Vape and Glass Specialist/Customer Service (Multi-Location)
Resistance Vapor Inc
1 year ago
Must be 21+ to be considered.
Get your foot in the door in the industry!
Some knowledge of electronic nicotine delivery systems (ENDS) and nicotine juices is required. Knowledge of tobacco pipes, water pipes, accessories, CBD, cannabis is required.
Day to day you will be opening the store (including dealing with the safe and alarm systems) assisting and cashing out customers, diagnosing issues, recommending purchases, and closing the store.
Fun, relaxed work environment! Discounts! 2 days off/wk. Optional OT often offered. Schedule given a month at a time.
This is a MULTI-LOCATION job meaning you will work at more than one location. If you are not interested in working more than one of our locations, please apply for a single location position when one becomes available.
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Apply for this job with Resistance Vapor Inc
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position Title: Budtender/Customer Service Specialist
Department: Retail
Reports to: Retail General Manager
Job Summary:
The ideal Budtender/Customer Service Specialist will be a friendly outgoing individual who will help our customers understand, select and purchase our full offering of cannabis products, including flower, concentrates, edibles and topicals. The ideal Budtender/Customer Service Specialist will not only be extremely knowledgeable regarding the efficacy, effects, aroma, taste and aesthetic of all in store products, but will also be a friendly, engaging, and compassionate individual.
Reporting to the Retail General Manager, the Budtender/Customer Service Specialist will be an upbeat, energetic presence who appreciates the subtleties and nuances of superior customer service.
Essential Duties and Responsibilities:
- Providing great customer service to each and every person who walks through our door
- Building meaningful rapport with all of our customers
- Becoming educated on every brand we carry including expected effects, benefits, selling points, and more
- Answering any questions our customers have in a friendly, professional and patient manner
- Getting to know the customer and their specific needs in order to help them select the best possible products for their unique needs
- Ringing up customer orders and accepting payment accurately every time
- Educating first-time cannabis consumers to the category and the products in a caring and compassionate manner with strong attention to their tolerance and expectations
- Helping maintain cleanliness of the store
- Stocking and restocking products as needed
- Following compliance guidelines and regulations
- Answering phone calls as needed and maintaining proper phone etiquette at all times
- Following all retail procedures including but not limited to, check in, check out, sales, and more
- Communicating clearly with the store managers and other members of the Traditional team
- Being a positive representation of The Traditional brand at all times
- Arriving on time, in uniform, and meeting grooming standards every shift
Position Type/Expected Hours:
This is a full-time position.
Expected hours will vary.
About the Ideal Candidate
Qualifications and Other Requirements:
- 21+ years old
- Ability to stand for long periods of time
Other Skills and Abilities:
- Prior cannabis dispensary retail experience preferred
- Passionate about cannabis and the benefits it can provide
- Attention to detail and cleanliness
- Ability to take direction and follow processes
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Weekend availability
Apply for this job with Odyssey Personnel, LLC.
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Patient Registry Services Specialist - Customer Service Specialist Intermediate
State of Minnesota
1 year ago
Job Details
Job Class: Customer Service Specialist Intermediate
Working Title: Patient Registry Services Specialist
- Who May Apply: Open to all qualified job seekers.
- Date Posted: 08/25/2022
- Closing Date: 08/31/2022
- Hiring Agency/Seniority Unit: Health Department / Health-AFSCME
- Division/Unit: Office of Medical Cannabis Division / Operations Unit Staff
- Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $18.55 - $24.60/hourly; $38,732 - $51,364/annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: Office of Medical Cannabis Division
- FLSA Status: Nonexempt
- Connect 700 Program Eligible: Yes
Job Summary
The purpose of this position is to provide assistance to the Office of Medical Cannabis (OMC) support center and Patient Registry. Responsibilities include reviewing and processing patient registry applications by providing technical assistance and customer service to callers pertaining to the medical cannabis program. This position will directly support seasonal call center staff in addressing questions from callers as well as provide assistance in performing key Registry functions.
This position will have the option of teleworking; however, it will be based on the business needs of the unit and is at supervisory discretion.
Qualifications
Minimum Qualifications
Resumes must explicitly reflect minimum qualifications
- Customer service skills sufficient to respond to questions from the public and communicate program information effectively over and phone and through email
- Experience with computer programs such as Teams, SharePoint, Excel.
- Experience working in databases
Qualifications to be Assessed at Interview
- Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance
- Ability to work within a high volume, deadline-oriented, and accuracy-focused program where performance and production standards must be met
- Ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures
Preferred Qualifications
- Knowledge of the Minnesota Medical Cannabis Law
- Experience working in a large database containing confidential information
- A background in training and education
Additional Requirements
This position requires successful completion of a background check.
Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
We offer a competitive benefits package including employee and family health and dental insurance, life insurance, disability insurance, health promotion programs, pre-tax benefits, vacation leave, sick leave, paid holidays, deferred compensation, retirement benefits, and more!
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about the position, contact Courtney Sutliff at [email protected] or 651-201-5684.
If you are a Connect 700 applicant, please email your certificate and the Job posting ID#/number to Courtney Sutliff at [email protected] by the position close date.
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected]
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.
Apply for this job with State of Minnesota
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Full-time
Pay: From $17.10 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE SPECIALIST 3
State of Washington Liquor and Cannabis Board
1 year ago
Description
WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
This recruitment is open until filled. First review of applications will be August 11, 2022. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible to telework. This position is required to work in the office at least 3 days a week. This may change based on business needs.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
The WSLCB Licensing and Regulation Division is announcing an exciting opportunity for a Customer Service Specialist 3 position at Olympia, WA. This position reports directly to the Licensing Specialist Supervisor in the WSLCB's Licensing and Regulation Division. The position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety.
This position trains and mentor’s customer service specialist twos (CSS2’s) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.
If you have an interest in independently performing various customer service duties using problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WSLCB team!
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being.
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
Answer phone and email questions from the public about questions related to retail and nonretail liquor, cannabis, vapor and tobacco licenses.
- Independently interpret complex laws & rules, policies and procedures for the public. Redirect calls to, or consult with other agency experts as needed.
- Work in Department of Revenue (DOR)/Business Licensing Services (BLS) partner system to approve or validate information on liquor and cannabis licensing for internal & external customer inquiries.
- Independently respond to complex requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
- Maintain understanding of recent law, rule, and policy changes to provide accurate information and interpretation of new developments in the agency. Train co-workers, as necessary to meet these goals.
- Accept, process and issue complex Special Occasions and Local Wine Industry Association Licenses, complex liquor permits, added liquor and cannabis endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations; provide clear direction to applicants and interpret complex laws, rules and procedures.
- Receive and verify license application information with Department of Revenue. Verify and process incoming renewal fees and new application fees.
- Process refunds and work with Department of Revenue /Business Licensing Services on NSF transactions.
- Work with Business Licensing Services at Department of Revenue and local jurisdictions (cities and county officials) to ensure that information shared across agencies is accurate.
- Work with the Department of Health when issuing medical cannabis endorsements to make sure that requirements from both agencies are met prior to issuing the endorsement.
- Independently work directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
- Work with the training unit to coordinate training and cross training opportunities for peers and lower level staff.
Qualifications
Required Qualifications:
Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
Option 1:
Five (5) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 2:
An Associate’s degree.
AND
Three (3) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 3:
A Bachelor’s degree.
AND
One (1) year of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT
: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed online application.
- Current Resume.
- Letter of Interest describing how you meet the specific qualifications for the position.
- Three professional references to include a current or recent supervisor with email addresses and phone numbers.
**
A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Happy Daze Job Description
FULL TIME/PART-TIME E-Commerce Specialist/ Customer-Service
Assistant @ Happy Daze
This is a full-time position that will require you to work 5 days a week,
Monday - Friday starting from 9:00 AM ending at 5:00 PM.
Compensation is competitive hourly rate + overtime.
We are seeking a long-term representative to join the Happy Daze Team.
Looking to start someone immediately.
Must be local to Chicago and live within a commutable distance.
Roles and Responsibilities
- Liaise with our developers for planning and inputting of products and promotions
- Create and modify product listings on Ecommerce site(s): add photos, write product copy, proper pricing and inventory based on guidelines
- Provide customer service through Phone & Email
- Ecommerce order fulfillment (sourcing frames, packaging, labeling, shipping)
- Assist in processing online returns and exchanges
- Capture, organize and upload photos using a photo booth /
Photoshop
- Monitor eCommerce websites to ensure proper functionality of links/pages
- Analyze inventory clearance levels
- Analyze selling data history
- Launch new customer acquisition programs
- Involved in conceptual development of all email communications with the team
- Assist with the development of new email content and strategies to increase conversion
- Enter all markdowns and on-line promotions into system
- Analyze sales trends and use learnings to identify product opportunities, trends, and offerings which will impact the business and provide results
Qualifications for Ecommerce Assistant
- Executive maturity and presence is essential
- Build collaborative relationships across functional areas of the business
- Catalog, direct marketing and product development experience are a plus
- Basic web analytics and CRM report skills
- 2-5 years of E-commerce buying experience
- Passion for the Smoke/Vape Industry
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
We only require what current state mandates are. The employee, however, may do whatever they feel comfortable with.
Application Question(s):
- Do you have any knowledge of the vape, CBD and or cannabis industry?
Education:
- Associate (Preferred)
Experience:
- Database marketing: 2 years (Preferred)
- Social media marketing: 2 years (Preferred)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
Apply for this job with HappyDaze Stores
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Collect and secure payment in form of debit, credit, and cash
- Safely transport product and cash to/from home dispensary
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Summary:
The Customer Service Specialist is responsible for a variety of duties, including providing world class customer experiences to customers, dispensing products and overseeing the inventory. This position also coordinates various events focused on education and awareness, with the goal of increasing VidaCann’s presence and business in the market. The Customer Service Specialist also serves as a driver and delivers product to customers as needed.
Essential Duties and Responsibilities:
- Greet, assist, and provide information and necessary services to customers.
- Verify customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers.
- Dispense medication and collect payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
- Maintain all online pick-up orders.
- Maintain strict controls on product, cash, and patient data at all times.
- Package and deliver medications to customers from home dispensary. Collect and secure payment upon delivery.
- Establish and maintain positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
- Maintain a safe and clean retail store environment.
- Perform daily cycle count and weekly inventory count functions. Report any discrepancies to Store Manager or Assistant Store Manager to be corrected immediately.
- Follow processes and procedures to ensure accuracy in dispensing and maintaining products and inventory.
- Ensure secured storage organization including inventory barcode on all boxes. Ensure correct labels or barcodes are on products in correspondence to batch, lot numbers before they are put out to sell.
- Restock sales floor inventory following the FIFO model (First in, First out).
- Prepare Manifest and log all returns going back with the weekly delivery.
- Perform key holder responsibilities, if applicable, to include opening and closing duties.
- Work with Dispensary Manager to identify opportunities for dispensary events. Plan and coordinate events, to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
- Build and maintain relationship with physicians in the area.
- Educate event attendees (patients and physicians) regarding the benefits of our products.
- Stay current with latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Remain fully knowledgeable of dispensary policies, procedures and processes.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Qualifications
- High school diploma or equivalent
- Minimum of 2 years’ prior customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field.
- 21 years or older
- Acceptable driving record
- Ability to pass drug testing and Level 2 Florida State background check
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Full-time
Pay: From $17.10 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Coral Gables, FL 33133: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About us
Just like our cannabis, VidaCann was grown right here in Florida. That’s why our mission is to improve the lives of our Florida friends and neighbors. We create safe and effective medical cannabis products to help you feel your best. With dispensaries located across Florida, we’re proud to be able to serve qualified patients statewide.
Learn, Live and Sustain A Healthy Lifestyle
We have one single purpose: To improve the health and wellness of Floridians. We do that through our premium cannabis products and by educating and supporting our patients through their wellness journeys.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .
- High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
Ability to commute/relocate:
- Clermont, FL 34711: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Happy Daze Job Description
FULL TIME/PART-TIME E-Commerce Specialist/ Customer-Service
Assistant @ Happy Daze
This is a full-time position that will require you to work 5 days a week,
Monday - Friday starting from 9:00 AM ending at 5:00 PM.
Compensation is competitive hourly rate + overtime.
We are seeking a long-term representative to join the Happy Daze Team.
Looking to start someone immediately.
Must be local to Chicago and live within a commutable distance.
Roles and Responsibilities
- Liaise with our developers for planning and inputting of products and promotions
- Create and modify product listings on Ecommerce site(s): add photos, write product copy, proper pricing and inventory based on guidelines
- Provide customer service through Phone & Email
- Ecommerce order fulfillment (sourcing frames, packaging, labeling, shipping)
- Assist in processing online returns and exchanges
- Capture, organize and upload photos using a photo booth /
Photoshop
- Monitor eCommerce websites to ensure proper functionality of links/pages
- Analyze inventory clearance levels
- Analyze selling data history
- Launch new customer acquisition programs
- Involved in conceptual development of all email communications with the team
- Assist with the development of new email content and strategies to increase conversion
- Enter all markdowns and on-line promotions into system
- Analyze sales trends and use learnings to identify product opportunities, trends, and offerings which will impact the business and provide results
Qualifications for Ecommerce Assistant
- Executive maturity and presence is essential
- Build collaborative relationships across functional areas of the business
- Catalog, direct marketing and product development experience are a plus
- Basic web analytics and CRM report skills
- 2-5 years of E-commerce buying experience
- Passion for the Smoke/Vape Industry
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
We only require what current state mandates are. The employee, however, may do whatever they feel comfortable with.
Application Question(s):
- Do you have any knowledge of the vape, CBD and or cannabis industry?
Education:
- Associate (Required)
Experience:
- Social media marketing: 2 years (Required)
- Database marketing: 2 years (Preferred)
Language:
- English (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: Multiple Locations
Apply for this job with HappyDaze Stores
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Responsibilities
- Greet and Check-in customers as they enter
- Verification of customer ID and cannabis card status
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers
- Dispense medication and collect payment via POS register (cash, debit, etc)
- Collect and secure payment in form of debit, credit, and cash
- Safely transport product and cash to/from home dispensary
- Maintain strict controls on product, cash, and patient data at all times
- Stay current with latest industry and product knowledge
- Support all marketing and sales efforts of the company to ensure sales goals are met
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed
Qualifications
- High school diploma, however a college degree in health/wellness-related field highly preferred
- Applicants must be 21 years or older and hold a valid license.
Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.
VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply
Job Type: Part-time
Pay: From $15.55 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with VidaCann
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CL designs studio created one of a kind device "Abby", an automated grow box modernize the in-door grow of cannabis. We are seeking customer service professionals who are honest, compassionate and dedicated to serving the needs of our clients. The ideal candidate will possess industry-specific expertise and have a strong ability to communicate effectively while staying positive in difficult situations. We're looking for individuals who have a track record of supporting the needs of our customers and have the ability to work efficiently while interacting with both internal and external clients.
Responsibilities:
- Take incoming calls from customers.
- Reaching out to customers.
- Frequently communicate with co-workers and supervisors.
- Listen to and understand customer problems and complaints.
- Resolve customer issues by following the necessary procedures.
- Provide information regarding products or services to customers.
- Communicate with the customer until their concerns are met.
- Be able to work on multiple tasks at a time.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Schedule:
- Weekend availability
Work Location: One location
Apply for this job with CL Design Studio LLC
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Vape and Glass Specialist/Customer Service (Multi-Location)
Resistance Vapor Inc
1 year ago
Must be 21+ to be considered.
Get your foot in the door in the industry!
Some knowledge of electronic nicotine delivery systems (ENDS) and nicotine juices is required. Knowledge of tobacco pipes, water pipes, accessories, CBD, cannabis is required.
Day to day you will be opening the store (including dealing with the safe and alarm systems) assisting and cashing out customers, diagnosing issues, recommending purchases, and closing the store.
Fun, relaxed work environment! Discounts! 2 days off/wk. Optional OT often offered. Schedule given a month at a time.
Our ideal candidate is willing to work in our McHenry, Genoa City, and Woodstock locations.
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Retail sales: 1 year (Required)
- Customer service: 1 year (Preferred)
Work Location: Multiple Locations
Apply for this job with Resistance Vapor Inc
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
1 year ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are looking for a cannabis customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate orders
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices, METRC knowledge is a +
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Able to lift 50lbs at times
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience:
- Microsoft Excel: 1 year (Preferred)
License/Certification:
- MED Badge (Required)
Work Location: One location
Apply for this job with IDY Distributors
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
1 year ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position Title: Budtender/Customer Service Specialist
Department: Retail
Reports to: Retail General Manager
Job Summary:
The ideal Budtender/Customer Service Specialist will be a friendly outgoing individual who will help our customers understand, select and purchase our full offering of cannabis products, including flower, concentrates, edibles and topicals. The ideal Budtender/Customer Service Specialist will not only be extremely knowledgeable regarding the efficacy, effects, aroma, taste and aesthetic of all in store products, but will also be a friendly, engaging, and compassionate individual.
Reporting to the Retail General Manager, the Budtender/Customer Service Specialist will be an upbeat, energetic presence who appreciates the subtleties and nuances of superior customer service.
Essential Duties and Responsibilities:
- Providing great customer service to each and every person who walks through our door
- Building meaningful rapport with all of our customers
- Becoming educated on every brand we carry including expected effects, benefits, selling points, and more
- Answering any questions our customers have in a friendly, professional and patient manner
- Getting to know the customer and their specific needs in order to help them select the best possible products for their unique needs
- Ringing up customer orders and accepting payment accurately every time
- Educating first-time cannabis consumers to the category and the products in a caring and compassionate manner with strong attention to their tolerance and expectations
- Helping maintain cleanliness of the store
- Stocking and restocking products as needed
- Following compliance guidelines and regulations
- Answering phone calls as needed and maintaining proper phone etiquette at all times
- Following all retail procedures including but not limited to, check in, check out, sales, and more
- Communicating clearly with the store managers and other members of the Traditional team
- Being a positive representation of The Traditional brand at all times
- Arriving on time, in uniform, and meeting grooming standards every shift
Position Type/Expected Hours:
This is a full-time position.
Expected hours will vary.
About the Ideal Candidate
Qualifications and Other Requirements:
- 21+ years old
- Ability to stand for long periods of time
Other Skills and Abilities:
- Prior cannabis dispensary retail experience preferred
- Passionate about cannabis and the benefits it can provide
- Attention to detail and cleanliness
- Ability to take direction and follow processes
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental Pay:
- Tips
Application Question(s):
- Are you at least 21 years old?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Required)
Work Location: One location
Apply for this job with Odyssey Personnel, LLC.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
1 year ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
2 years ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Specialist 2 (Three Positions)
State of Washington Liquor and Cannabis Board
2 years ago
Description
WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws.
This recruitment is open until filled. First review of applications will be May 02, 2022. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.
This position is currently eligible to telework. This position is required to work in the office at least 3 days a week.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
The WSLCB Licensing and Regulation Division is looking to fill three (3) Customer Service Specialist 2 (CSS2) positions at Olympia, WA. Two of these positions are Permanent and one is Non-Permanent. These positions report directly to the Licensing Specialist Supervisor in the WSLCB's Licensing and Regulation Division. The position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being.
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
Answer phone and email questions from the public about questions related to retail and nonretail liquor, cannabis, vapor and tobacco licenses.- Independently interpret complex rules, policies and procedures for the public. Redirect calls to, or consult with CSS3s or other agency experts as needed.
- Work in Department of Revenue (DOR)/Business Licensing Services (BLS) partner system to approve or validate information on liquor and cannabis licensing for internal & external customer inquiries.
- Independently respond to requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
- Maintain understanding of recent law, rule, and policy changes to provide accurate information and interpretation of new developments in the agency. Train co-workers, as necessary to meet these goals.
- Accept, process and issue Special Occasions liquor permits and endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations; provide clear direction to applicants and interpret complex laws, rules and procedures.
- Process discontinued business requests and expired licenses.
- Receive and process certified letters and protest letters.
- Process Entity/Tradename changes and updates to licensee information.
- Process responses from local authorities from Cities/Counties related to approvals on liquor & cannabis licenses.
- Independently work directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
Qualifications
Required Qualifications:
Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.
Option 1:
Four (4) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 2:
An Associate’s degree.
AND
Two (2) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
Option 3:
A Bachelor’s degree.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT
: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed online application.
- Current Resume.
- Letter of Interest describing how you meet the specific qualifications for the position.
- Three professional references to include a current or recent supervisor with email addresses and phone numbers.
**
A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
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Customer Service Specialist 2 (Olympia)
State of Washington Liquor and Cannabis Board
2 years ago
Description
WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are:
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
This position works directly with all customers, agency personnel and divisions as the first point of contact customers see when entering the agency at the main reception desk. The incumbent works to direct internal and external stakeholders to the appropriate locations as well as being the gatekeeper for all who come into the agency and enter the secured WSLCB areas.
Work assignments and duties may be of a complex nature. Independent performance of complex clerical assignments requires knowledge of a variety of rules, policies, procedures, processes, materials and equipment.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
Some of the duties you will perform are:
Acting as a liaison between customers and the agency, this position offers assistance and provides agency interpretation while applying knowledge of laws, regulations and processes in resolution of inquiries.- Greet and screen customers, independently resolve complaints, inquiries and customer service issues by identifying the issue and accessing available services while maintaining appropriate confidentiality.
- Answers phone, alerts staff of visitors, directs phone calls to appropriate party, provides and collects security badges, submits facility tickets, tracks and maintains visitor logs, signs for deliveries and informs appropriate staff, identifies potential security problems and notifies management.
- Update and maintain division records, perform data entry, conducts research, review, audit, and reconcile reports, order supplies, scan files, copy documents, filing, organize records, make phone calls, draft emails and documents, and schedule meetings.
- Accept payments at the front counter, keep a log of incoming payments, utilize spreadsheet and database software to maintain records.
- Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency.
Qualifications
Required Qualifications:
- An Associate’s degree and two (2) years of progressively responsible work experience providing assistance to clients and customers regarding inquires and performing clerical duties.
OR
- Four (4) years of progressively responsible work experience providing assistance to clients and customers regarding inquiries and performing clerical duties.
Preferred Qualifications:
- Knowledge of:
- Exceptional customer service skills to effectively manage multiple priorities.
- Excellent interpersonal communication skills to include verbal and written, active listening and critical thinking skills.
- Ability to:
- Maintain effective communications with all levels within the organization
- Maintain positive public relations
- Plan, schedule and coordinate multiple projects.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.- Letter of interest, describing how you meet the specific qualifications for the position.
- Resume, detailing experience and education as it relates to the position.
- Three professional references to include a current or recent supervisor with current contact numbers and email addresses.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Kiva Confections (www.kivaconfections.com) is the premier cannabis-infused edibles company in California, the largest cannabis market in the world. Kiva's line includes Kiva Chocolate Bars, Terra Bites, Petra Mints, Lost Farms Gummies & Chews, and Camino Gummies. Our products are crafted from premium ingredients and skillfully combined with California cannabis. Since our beginning in 2010, our goal is to create confections that redefine what a cannabis confection ought to be. By applying art and science to ensure a deliciously consistent experience every time, we continue to deliver on that mission today.
We have aggressive growth plans as the legal market, and consumer adoption continues to expand. Key growth initiatives include bold platform innovation, best-in-class marketing, geographic expansion, strategic partnerships, and more. We are resourced for this explosive growth and looking for great people to help take us to the next level.
*
Job Summary*
Supervise, respond to, and direct inbound traffic from orders inbox and phone line support. Assist the Sales Team with keying orders, updating pricing and support the commercial operations team.
This job is for you if...
- You’re interested in a significant job at a growing Cannabis company in Oakland where you’ll work on a variety of “deals” at once and be appreciated daily for doing your job well.
- Your friends describe you as credible, committed and diligent.
- You’ve been called a hard worker
- You have a way with people!
- You like to play on a winning team!
As a Customer Service Specialist, you will...
- Supporting sales by entering of orders submitted through phone call, text message and email
- Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status etc.
- Where applicable, coordinate and advise and raise questions to appropriate department contacts
- Work with logistics and operations to optimize routes by coordinating with customers to move delivery days
- Provide customer support for using online ordering portal
- Provide Encompass ordering and technical support to internal and external users
- Submitting credit requests for specific suppliers
- Assemble and maintain customer contact records and account ownership in Encompass
- Build and sustain all internal and supplier users in Encompass
- Lead E-comm orders / accounts (Leaflink / Eaze / etc.)
- Act as Point of Contact for Territory Managers on PTO
- Run and disseminate weekly menu
- Become in-house authority at company ERP
- Assess customer needs, answer questions, and assist with ordering process
- Meet individual goals and collaborate with other sales reps to optimally meet team goals
What we're looking for...
- Associate degree strongly preferred
- 2+ years Customer Service experience
- 1+ years experience with ERP system
- Experience providing excellent customer service
- Proficiency using both PC and Mac
- Hyper-organized and diligent, able to balance many tasks at once
- Proficiency using Microsoft office and/or FileMaker Pro, CRM tools. Encompass experience is a plus.
- Validated experience handling a large quantity of incoming calls, emails, text messages
- Experience working in the cannabis industry preferred
Kiva Confections provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
Category: Personal Identifiers
Examples: Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number
Business Purpose:
- To comply with state and federal law and regulations requiring; employers to maintain certain records;
- To evaluate your job application and candidacy for employment;
- To obtain and verify background check and references; and
- To communicate with you regarding your candidacy for employment.
Category: Pre-Hire Information
Examples: Job application, resume, background check results, job interview notes, and candidate evaluation records
Business Purpose: Same as above
Category: Employment History
Examples: Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Business Purpose: Same as above
Category: Education Information
Examples: Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Business Purpose: Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
Job Type: Full-time
Apply for this job with Kiva Confections
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
2 years ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
JOB DESCRIPTION – Cannabis Customer Service Representative
Schedule: Monday - Friday 7:00am - 4:00pm
Pay: $16-$19 hourly DOE (with opportunity for commissions!)
POSITION OVERVIEW:
At Desert Underground, we believe the success of our company is based on the quality of our employee teamwork and our commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a company have accomplished.
We are looking to hire the right individuals to join our outstanding customer service team. The ideal candidate should thrive in a fast-paced, hands-on environment. Our Customer Service Representatives will be responsible for providing exceptional customer service to our current customers and new prospects, maintain knowledge of our products, resolve issues, and answer any questions our customers may have. They will work closely with other teams to ensure customers receive the best customer service experience possible.
JOB REQUIREMENTS:
· Must be coachable with the ability to learn new tasks quickly
· Strong communication skills - both verbal and written
· Must have great emotional intelligence and self-awareness
· Must have a positive attitude, and excitement for learning
· Must be organized
· Basic computer proficiency, understands how to use Word, Excel
· Ability to work well with a team while demonstrating a professional and respectful demeanor towards others
· Can work well in a fast-paced environment
· Strong attention to detail
· Must be motivated, focused, and have a strong work ethic
· Ability to adapt to change and shifting priorities
· Driven and goal-oriented
· Ability to tactfully handle stressful and difficult situations
· Strong listener and the ability to problem solve
· Demonstrate appropriate behavior and use professional language when dealing with customers
· Be flexible, punctual, and reliable
JOB DUTIES:
· Review daily tasks to see what needs to be completed for the day
· Be knowledgeable of company marketing offerings available to customers
· Aid salesperson in closing sales, obtaining orders, and required information from clients
· Record and be up to date on all pertinent information on accounts, facilitate needed updates
· Build great relationships with existing and potential customers
· Process sales orders
· Be knowledgeable in specifics of company and company products to assist with sales
· Ensure over the phone, face to face and or written communications with customers represent the company’s culture, values, and practices.
· Assist in scheduling demos and educational classes on-site for customers
· Visit accounts in person to educate on products, assist with demos and promos
· Become familiar with customer needs and ensure they are met
· Be in constant contact with customers via phone/email
· Introduce customers to our products and promote service exploration
· Attend all required meetings
· Make calls to warm leads
· Be a great team member, that loves to help ensure everyone succeeds by being flexible and communicating effectively
· Respond to customer issues, questions and concerns in a timely and professional manner and elevate to Manager as needed.
· Assist in maintaining the neatness and cleanliness of the office
· Contribute to the overall performance of the company by supporting daily business operations
· May have to assist with scheduling and conducting tours of facility
· Obtain media, pictures, videos of customer locations for marketing purposes
· Other duties as necessary
Desert Underground is an Equal Oppertunity Employer.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
Apply for this job with Desert Underground
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
HERBL is California’s largest cannabis distributor and supply chain solutions company servicing more than 850 storefront and non-storefront retail licensees. Founded in 2016, HERBL’s team is composed of distribution and retail experts with extensive experience in large-scale global supply chains. HERBL brings the state's leading cannabis retailers and top brands together through world-class technology, unparalleled service, and high-security, state-of-the-art facilities, and trucks. Exclusive brand partners include the leaders in flower, vapes, edibles, topicals, pre-rolls, and concentrate. To learn more, visit www.HERBL.com.
The AR Customer Service Specialist facilitates the timely payment of funds from HERBL's customers by building relationships with our customers. HERBL's AR Specialists deliver excellent customer service, always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
This is a full-time position Monday through Friday with occasional overtime.
Essential Functions
- Contact customers regarding overdue accounts and determine resolutions for non-payment.
- Applies customer payments in system.
- Research and solve payment discrepancies.
- Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
- Track payment commitments and set up payment schedules.
- Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
- Escalate accounts to A/R Management and Sales as appropriate.
- Issue dunning letters to overdue accounts as appropriate.
- Recommend when accounts should be shifted to a collection agency.
- Maintain accurate records and notes about the customer payment status.
- Makes adjustments to open items as needed.
- Prepare weekly reports for management and sales.
Work Environment and Physical Demands
This position spends the majority of working hours in an office setting, either working independently or
meeting with team members. This position requires the ability to occasionally lift office products and
supplies, up to 20 pounds.
*
Required Education and Experience*
3-5 years of customer service and collection experience or other related business experience.
Call Center/Administrative Assistant experience preferred.
Strong Microsoft Office skills including Excel, Outlook and Word
Experience with SAP Business One a plus
*
HERBL is an equal opportunity employer.*
We welcome and encourage people of all types of backgrounds and identities to apply for our positions. We will consider all qualified candidates without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic that makes you unique. This policy applies to all stages of employment.
If you require reasonable accommodation to complete this application, our Human Resources team is available to help! Contact [email protected] for a private request for accommodation.
All offers for employment at HERBL are conditional upon successfully completing a criminal background check. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
HERBL is laser-focused on the distribution of naturally derived products, giving all of our attention to supporting brands and retailers in what’s best for their businesses. We believe having company-owned brands inherently creates a conflict of interest, so we have chosen to be a pure play distribution company. By not having company-owned competing brands, you can take comfort in knowing that every action we take is in a brand or retailers best interest.
We care deeply about relationships, integrity, collaboration, and are always committed to doing what is right. We honor this belief when working with our suppliers, our customers, and our team members. The HERBL team is a blend of individuals who have significant experience from many different backgrounds including, but not limited to Supply Chain, Sales, and Operations in high-volume distribution.
Job Type: Full-time
Apply for this job with HERBL
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
HERBL is California’s largest cannabis distributor and supply chain solutions company servicing more than 850 storefront and non-storefront retail licensees. Founded in 2016, HERBL’s team is composed of distribution and retail experts with extensive experience in large-scale global supply chains. HERBL brings the state's leading cannabis retailers and top brands together through world-class technology, unparalleled service, and high-security, state-of-the-art facilities, and trucks. Exclusive brand partners include the leaders in flower, vapes, edibles, topicals, pre-rolls, and concentrate. To learn more, visit www.HERBL.com.
The AR Customer Service Specialist facilitates the timely payment of funds from HERBL's customers by building relationships with our customers. HERBL's AR Specialists deliver excellent customer service, always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
This is a full-time position Monday through Friday with occasional overtime.
Essential Functions
- Contact customers regarding overdue accounts and determine resolutions for non-payment.
- Applies customer payments in system.
- Research and solve payment discrepancies.
- Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
- Track payment commitments and set up payment schedules.
- Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
- Escalate accounts to A/R Management and Sales as appropriate.
- Issue dunning letters to overdue accounts as appropriate.
- Recommend when accounts should be shifted to a collection agency.
- Maintain accurate records and notes about the customer payment status.
- Makes adjustments to open items as needed.
- Prepare weekly reports for management and sales.
Work Environment and Physical Demands
This position spends the majority of working hours in an office setting, either working independently or
meeting with team members. This position requires the ability to occasionally lift office products and
supplies, up to 20 pounds.
Required Education and Experience
3-5 years of customer service and collection experience or other related business experience.
Call Center/Administrative Assistant experience preferred.
Strong Microsoft Office skills including Excel, Outlook and Word
Experience with SAP Business One a plus
HERBL is an equal opportunity employer.
We welcome and encourage people of all types of backgrounds and identities to apply for our positions. We will consider all qualified candidates without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic that makes you unique. This policy applies to all stages of employment.
If you require reasonable accommodation to complete this application, our Human Resources team is available to help! Contact [email protected] for a private request for accommodation.
All offers for employment at HERBL are conditional upon successfully completing a criminal background check. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
HERBL is laser-focused on the distribution of naturally derived products, giving all of our attention to supporting brands and retailers in what’s best for their businesses. We believe having company-owned brands inherently creates a conflict of interest, so we have chosen to be a pure play distribution company. By not having company-owned competing brands, you can take comfort in knowing that every action we take is in a brand or retailers best interest.
We care deeply about relationships, integrity, collaboration, and are always committed to doing what is right. We honor this belief when working with our suppliers, our customers, and our team members. The HERBL team is a blend of individuals who have significant experience from many different backgrounds including, but not limited to Supply Chain, Sales, and Operations in high-volume distribution.
Apply for this job with HERBL
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
2 years ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
Performance Requirements, Knowledge, Skills, and Abilities:
Education/Experience:
Typical Physical Demands and Job Requirements:
Typical Working Conditions:
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
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Customer Service Specialist II, B2B & B2C
Overview:
Customer Experience is at the forefront of everything we do here at Weedmaps. We strive to understand and proactively anticipate the needs of our clients while building loyalty to our platform and community. As a Customer Service Specialist II, B2B & B2C at Weedmaps, you have a passion for delivering high quality customer service, going above and beyond to build trust, support and loyalty to our platform. In this role, you will be responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives. You will surprise and delight our clients by taking ownership of any reported issues and ensure they are resolved to the clients satisfaction. You will field and efficiently diagnose reported technical, pre- and post-sales issues. In addition to supporting B2B clients, you will also provide support to our end users ensuring they are able to successfully utilize all aspects of our platform; supporting our online ordering platform and moderating user reviews.
Your passion for the cannabis industry and delivering world class customer service, coupled with your technical mastery of our products will allow you to provide exceptional service through email, phone, and chat to guarantee that experience for each end-user is positive, helpful, and secure.
Our team provides 24/7 support, so you must be willing to work a rotating shift and flexible schedule including nights, overnights, weekends, and holidays.
The impact you'll make:
- Superior written and verbal communication skills, bilingual a plus
- Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution
- Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat
- Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
- Assess content against Weedmaps policies
- Identify and take action against all reviews/forum posts that require moderation
- Provide detailed notes on each customer interaction
- Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays.
- Participate in User Acceptance Testing, reporting defects
- Identify and share enhancement requests from clients
- Follow all standard operating procedures
- Additional duties as assigned
What you've accomplished:
- 3+ years of experience in customer service supporting B2B clients
- Exceptional communication skills, both written and verbal
- Technical aptitude with respect to SaaS products a plus
- Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment
- Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
- Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills
- Experience with CRM (Salesforce a plus)
Bonus Points:
- A passion for the cannabis industry and the desire to develop the culture
- Account Management Experience
- Bilingual written and verbal (French, Spanish)
- Experience with Salesforce, Jira, or other ticketing systems
- Experience with Gmail & Google Suite
Our 2022 Benefits:
- Medical, Dental & Vision benefits (effective Day1):
- Employee - employer paid premium 100%
- Dependent - employer paid premium 80%
- HMO - Kaiser & Anthem
- PPO and HDHP with HSA - Anthem
- Basic Life & AD&D - employer paid 1x salary
- 401(k) Retirement Plan (with employer contribution)
- PTO (3 weeks accrued); 5 sick days
- Supplemental, voluntary benefits
- Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
- Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
- FSA (Medical, Dependent, Transit and Parking)
- Voluntary Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Short- and long-term disability Insurance
- Pet Insurance
- Company-paid identity theft protection
- Rocket Lawyer legal services platform
- Paid parental leave
- Reimbursements for home office setup and monthly WiFi
Why Weedmaps?
- You get to play a meaningful role in the future of cannabis and how it's regarded globally
- Catered lunches provided while working in the office
- Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
- Generous PTO and company holidays
- Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!
Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.
About Weedmaps:
WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.
Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.
WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.
Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.
#LI-REMOTE #WMFromAnywhere
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Customer Service Specialist 3 (Olympia) 2022-03428
State of Washington Liquor and Cannabis Board
2 years ago
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
The Washington State Liquor and Cannabis Board (WSLCB) is seeking candidates for a Customer Service Specialist 3 (CSS3) within the Licensing and Regulation Division, located in the Headquarters office in Olympia.
The Customer Service Specialist 3 position support the mission of the WSLCB and Licensing Division’s responsibilities by independently performing various customer service duties using complex problem-solving skills under general supervision. In this role, you will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of Division staff. Further responsibilities may include performing specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. Accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.
As the Customer Service Specialist 3, you will train and mentor Customer Service Specialist two's (CSS2) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.
Telework: Although this position is telework eligible, physical presence in the workplace is still an essential requirement of this position.
Duties
Qualifications
Supplemental Information
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader)(Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
The Washington State Liquor and Cannabis Board (WSLCB) is seeking candidates for a Customer Service Specialist 3 (CSS3) within the Licensing and Regulation Division, located in the Headquarters office in Olympia.
The Customer Service Specialist 3 position support the mission of the WSLCB and Licensing Division’s responsibilities by independently performing various customer service duties using complex problem-solving skills under general supervision. In this role, you will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of Division staff. Further responsibilities may include performing specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. Accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.
As the Customer Service Specialist 3, you will train and mentor Customer Service Specialist two's (CSS2) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.
Telework: Although this position is telework eligible, physical presence in the workplace is still an essential requirement of this position.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program
- Organization's commitment to your personal health and well-being
- Work/life balance
- Free parking
- A comprehensive benefits package
Duties
As the Customer Service Specialist 3, you will work directly with all agency personnel and divisions, customers, and external stakeholders. On a daily basis you will interact with multiple other division staff with the agency and with external agencies to provide accurate and complete customer service. Your communication and customer focused service skills, as well as your competency to effectively mentor, coach, and train lower level staff will be critical to the success of the position.
Duties include:
- Answers phone and email questions from the public about complex questions related to retail and non-retail, cannabis, vapor and tobacco licenses.
- Independently respond to complex requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
- Accepts, processes and issues complex Special Occasions and Local Wine Industry Association Licenses, complex liquor permits, added liquor and cannabis endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations.
- Provides clear direction to applicants and interpreting complex laws, rules and procedures.
- Processes refunds and works with Department of Revenue/Business Licensing Services on NSF transactions.
- Works with Business Licensing Services at Department of Revenue and local jurisdictions (cities and county officials) to ensure that information shared across agencies is accurate.
- Works with the Department of Health when issuing medical cannabis endorsements to make sure that requirements from both agencies are met prior to issuing the endorsement.
- Independently works directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
- Training and mentoring CSS2's and OA3's interested in promotional opportunities and cross training with and other CSS3's.
- Participates in training the public on issues related to Liquor and Cannabis Licenses and permits.
- Works with unit and division leadership to improve practices.
Qualifications
REQUIRED QUALIFICATIONS
Associate's degree AND three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
A Bachelor's degree AND one year of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
Five years of equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems.
DESIRED QUALIFICATIONS
- Experience working with multiple phone lines
- Experience training and mentoring others
- Proficiency in oral and written communication
- Experience providing assistance to clients/customers regarding inquiries, complaints or problems
- Ability to explain regulatory statutes, policies, and procedures
- Ability to Multi-task and prioritize
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
- Letter of interest, describing how you meet the specific qualifications for the position
- Resume, detailing experience and education as it relates to the position
- Three professional references to include a current or recent supervisor with current contact numbers and email addresses.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader)(Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
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Office of Medical Cannabis Call Center Specialist - Customer Service Specialist Intermediate
State of Minnesota
2 years ago
Job detailsSalary$17.66 - $23.41 an hourJob TypeFull-timeFull Job Description
Qualifications
Application Details
This positing will be used to fill up to 10 short-term temporary positions to provide assistance to the Office of Medical Cannabis (OMC) Support Center and Patient Registry. The positions are estimated to start mid-June and anticipated to end no later than December 2021.
Responsibilities include:
Providing technical assistance and customer service to callers pertaining to the medical cannabis program
Assisting patients, healthcare practitioners, Cannabis Patient Center staff, parents and/or legal guardians and caregivers with navigating the Patient Registry and enrollment/certification process
Providing program information to interested parties via phone and email
Qualifications
Minimum Qualifications
Customer service skills sufficient to respond to questions from the public and communicate program information effectively over the telephone and in person
Word processing and data experience to maintain directories, manuals, and run reports as necessary
Proficient in English (speaking, writing and reading) including composition, spelling, grammar, proofreading and punctuation, to accurately compose, edit, and process memos and letters
Database Management (including accurate data entry, data processing and analysis)
Demonstrated ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures
Preferred Qualifications
Knowledge of Medical Cannabis Law
Experience with public health practice
Previous customer service experience
Bilingual skills
Advanced experience using SharePoint and Excel computer programs
Experience in executing multiple tasks and activities
Demonstrated ability to handle large volume of calls, administer questionnaires, and follow phone scripts
Attention to detail and the ability to maintain and organize data generated in conversation
Works well under pressure (ability to handle high paced environment and can deal with difficult situations and people)
Ability to establish and maintain effective working relationships with others
Additional Requirements
Must successfully pass a background check
Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
How to Apply
Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about the position, contact Rich Austin at [email protected].
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected]
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.
Apply for this job with State of Minnesota
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Job detailsSalaryFrom $15 an hourJob TypeFull-timeTemporaryContractNumber of hires for this role5Qualifications
High school or equivalent (Preferred)
Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Are you seeking a summer job that will enhance your resume? This is the perfect opportunity for you! We are currently seeking seasonal employees to join our team during our busy leasing season. No previous experience required! We are confident that we can provide you with the tools and training needed to take this experience into any customer service related field.
Company Overview:
PTLA Property Management professionally manages over 1,500 multi-family rentals in Whatcom County, with a dedication to strong customer service and transparency.
Position Overview:
We are seeking both full-time and seasonal team members to assist in carrying out the policies and procedures surrounding the day-to-day functions of our leasing department. A Customer Service Specialist must be a self-motivated team member willing to work in a fast-pace environment and effectively exchange information between prospects, tenants, and staff members.
Job Responsibilities:
Fulfill customer service tasks such as greeting prospective residents, gathering prospect information, setting appointments, and assisting the prospective residents with rental application submission.
Field all incoming calls
Respond to voicemails and emails in a timely manor
Establish priorities, manage time effectively, and fulfill assigned objectives
Assist in preparing leasing documents such as leases, lease renewals, addendums, etc.
Maintain lobby appearance
Qualifications/Requirements:
Strong verbal and written communication skills, strong organization skills, and ability to work well with office staff, customers, supervisors, and corporate office associates
Intermediate level math skills (add, subtract, multiply, divide, decimals, fractions, and calculate percentages.)
Proficiency in Microsoft Office
Comprehension of property operations with emphasis on lease terms and contract enforcement
High School Diploma required; college degree preferred
Spanish fluency preferred but not required
Compensation:
$15-$16/hr. DOE
This position offers medical/dental/vision insurance to all permanent full-time employees.
Applicant will be required to pass drug and background screening prior to employment, (Cannabis excluded.)
Please reply to this email with a cover letter, resume, and contact information.
Job Types: Full-time, Contract, Temporary
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
COVID-19 considerations:All customers are required to wear a mask.
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Contract Length:
- 5 - 6 months
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
- In person
Company's website:
- www.ptlamgmt.com
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with PTLA Real Estate Group
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job detailsSalary$15 - $17 an hourJob TypeFull-timeNumber of hires for this role2Qualifications
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
The Customer Service Specialist is responsible for interacting with customers on the sales floor. The position is responsible for providing accurate and comprehensive information regarding our product offering and educating our customers on safe and responsible cannabis consumption.
Responsibilities:
- Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
- Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
- Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest’s needs
- Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
- Actively listen to each guest to provide the highest possible level of service
- A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
- Maintain a clean, safe, and well merchandised store environment
- Assist as needed in the inventory process, ensuring accuracy and attention to detail
- Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
- Follow all company policies and procedures
- Adhere to all compliance requirements of the dispensary
- Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
- Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
- Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
- Monitor and oversee all aspects of a safe and compliant customer visit
- Maintain a clean and organized sales floor at all times
- Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
- Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately
Skills/Qualifications:
- Education: High school diploma or equivalent is required
- Candidate must have minimum of two year of experience in direct customer service
- Able to communicate effectively and politely to all colleagues, community members and customers
- Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
- Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.
Requirements:
- Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
- Able to successfully pass an extensive background check
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Apply for this job with Campfire Cannabis
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Job details
Salary
$16 - $18 an hour
Job Type
Full-time
Number of hires for this role
2
Qualifications
Full Job Description
Salary
$16 - $18 an hour
Job Type
Full-time
Number of hires for this role
2
Qualifications
Customer Support: 1 year (Required)
Full Job Description
We are rapidly growing and looking for people who are hungry to learn new things, passionate about their work at hand and dedicated to providing world class customer service. ** This is not a remote position.
As a Customer Service Specialist for a multi-company organization, your day will be filled with multiple types of work as listed below:
- Follow up on orders and delivery time frames. Handle back-orders with care
- Answer incoming calls and handle each with stellar customer service
- Respond to customer service tickets quickly and professionally
Qualities we need in a candidate:
- The ability to Multi-Task and Switch Gears between types of work without needed downtime
- The ability to be flexible with your workload
- Is very Detail Oriented
- Is able to think about previous situations to find a resolution for a concern at hand
- Can articulate thoughts into an email while setting a non-aggressive tone
- Can treat every customer complaint with the utmost care
One of our brands includes Cannabis Ancillary Product Lines so individuals must be comfortable discussing and learning about the cannabis industry. Please check out the three brands we represent below:
- ItemGrabber / www.itemgrabber.com
- ItemGrabber Green / www.itemgrabbergreen.com
- Apiv Applications / www.apivapps.com
Some of the Employee Tasks with additional detail:
- Repetitive information provided to customers via email, estimate of 500 emails per week
- Work with different vendors and keep a positive working experience between agents
- Professionally answer the phone and assist customers all over the nation
- Collect information via phone, chat, email and handle inquiries accordingly
- Respond to customer inquiries, help them resolve problems or direct them to appropriate resources
- Professionally interacting with other staff as needed
- Actively listen and resolve customer concerns
- Provide feedback on current processes and how you feel we can improve
- Updates job knowledge by participating in educational opportunities
- Able to complete the day to day work within allotted time and asks for additional work/training when time allows
- Process returns and follow through to ensure full process is completed
- Ability to hear a customer request and then relay possible resolutions, including management when necessary
- Able to work in both a team environment and doing projects on your own
- Ability to do research in your assigned field so that you become a product expert for customers
Employee Preferences
- Outlook experience – sending/responding to emails, Public Folders, multiple email addresses
- Excel Experience
- Previous CRM/Ticketing System
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Profit sharing
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:Masks are required at all times in the building unless you are at your designated workstation/area.
Application Question(s):
- What are the most useful keyboard shortcuts you use?
Experience:
- Customer Support: 1 year (Required)
- Office: 1 year (Preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
- https://www.itemgrabber.com
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with ItemGrabber
Apply now →
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The Lead Customer Service Specialist is responsible for helping to create a welcoming and professional environment for customers and employees, interacting with customers on the sales floor, and managing product and sales inquiries. The position is responsible for providing accurate and comprehensive information regarding our product offerings and educating our customers on safe and responsible cannabis consumption.
Responsibilities:
- Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
- Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
- Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest’s needs
- Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
- Actively listen to each guest to provide the highest possible level of service
- A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
- Maintain a clean, safe, and well merchandised store environment
- Assist as needed in the inventory process, ensuring accuracy and attention to detail
- Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
- Follow all company policies and procedures
- Adhere to all compliance requirements of the dispensary
- Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
- Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
- Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
- Monitor and oversee all aspects of a safe and compliant customer visit
- Maintain a clean and organized sales floor at all times
- Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
- Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately
Skills/Qualifications:
- Education: High school diploma or equivalent is required
- Candidate must have minimum of two year of experience in direct customer service
- Prior customer service experience in a cannabis dispensary
- Highly responsible and mature with the ability to lead others and take initiative to solve problems
- Able to communicate effectively and politely to all colleagues, community members and customers
- Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
- Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.
Requirements:
- Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
- Able to successfully pass an extensive background check
Physical Requirements:
- Must be able to stand for a prolonged period of time in one position
- Must be able to operate office machinery, specifically cash registers/iPads for a prolonged period of time
- Must be able to frequently crouch, kneel, and bend
- Must be able to frequently lift objects up to 50 pounds to waist level and carry items for up to 100 feet.
- Must be able to work in a dispensary atmosphere with fluorescent and other lighting sources, as well as an internal sound system.
Job Type: Full-time
Pay: $19.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
Experience:
- Customer Service: 2 years (Preferred)
Work Location:
- One location
Communication method(s) used:
- In person
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Company's website:
- www.campfirecannabis.com
Work Remotely:
- No
Apply for this job with Campfire Cannabis
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Customer Service Specialist is responsible for interacting with customers on the sales floor. The position is responsible for providing accurate and comprehensive information regarding our product offering and educating our customers on safe and responsible cannabis consumption.
Responsibilities:
- Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
- Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
- Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest’s needs
- Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
- Actively listen to each guest to provide the highest possible level of service
- A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
- Maintain a clean, safe, and well merchandised store environment
- Assist as needed in the inventory process, ensuring accuracy and attention to detail
- Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
- Follow all company policies and procedures
- Adhere to all compliance requirements of the dispensary
- Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
- Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
- Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
- Monitor and oversee all aspects of a safe and compliant customer visit
- Maintain a clean and organized sales floor at all times
- Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
- Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately
Skills/Qualifications:
- Education: High school diploma or equivalent is required
- Candidate must have minimum of two year of experience in direct customer service
- Able to communicate effectively and politely to all colleagues, community members and customers
- Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
- Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.
Requirements:
- Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
- Able to successfully pass an extensive background check
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night Shift
- Weekends
Experience:
- Microsoft Office: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Computer literacy: 1 year (Preferred)
- sales: 1 year (Preferred)
- Communication skills: 1 year (Preferred)
Work Location:
- One location
Hours per week:
- 30-39
Company's website:
- www.campfirecannabis.com
Work Remotely:
- No
Apply for this job with Campfire Cannabis
Apply now →
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Cannabis Delivery Dispatcher/Customer Service Specialist
Ohana Gardens
3 years ago
General Information:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
Performance Requirements, Knowledge, Skills, and Abilities:
Education/Experience:
Typical Physical Demands and Job Requirements:
Typical Working Conditions:
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
Ohana’s Dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role. While understanding and embracing the Mission of Ohana, affiliate organization(s), and their role in the industry, and local and greater communities.
Supervision Received:
Reports to the GM and Dispatch Manager, with additional supervision and direction from On-Duty Supervisors.
Example of Duties (This list may not include all of the duties assigned):
- Set-up and Process customer orders using POS and Routing applications, including but not limited to COVA, OnFleet, and WeedMaps.
- Provide front-line support for drivers who need assistance out of the field.
- Log operational issues and suggest and implement process improvements.
- Package orders accurately and efficiently.
- Provide exceptional customer service by phone, text, and during, and rarely in-person interactions.
- Develop and maintain rapport with our customers, partners, and staff.
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
- Maintain the strictest confidentiality in compliance with privacy guidelines.
- Perform other related work as required.
Performance Requirements, Knowledge, Skills, and Abilities:
- Personal knowledge of various cannabis products (required).
- Available to work varied hours/days, including late nights, weekends, holidays, and/or events (Required).
- High expectations for success - good enough never is!
- The ability to make rapid decisions in a high-pressure environment.
- Excellent communication, social, and organization skills.
- Incredible ability to multitask.
- A can-do, optimistic attitude.
- Ability to adhere to the highest customer service standards at all times.
- Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.
- Ability to perceive and meet the needs of customers.
- Strong problem solving, customer service, and interpersonal skills.
- Ability to maintain high standards in a fast-paced, constantly evolving environment.
- Must possess a high degree of personal ownership and accountability.
- Must have a high level of organization.
- Must possess a valid driver's license.
Education/Experience:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Retail, delivery, cash handling, and customer service experience.
Typical Physical Demands and Job Requirements:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.
Typical Working Conditions:
- Work is performed in a retail location, warehouse, or an off-site training facility.
- The work environment may be very loud and fast-paced. Could involve close quarters and possible contact with onsite delivery staff.
- Work may be stressful at times and may include dealing with difficult members.
Job Type: Part-time with a full-time opportunity.
Salary: $15.00 per hour, overtime, and competitive performance bonus opportunities.
About Ohana Gardens:
We are a corporation based in the Sacramento area. We truly believe in patient care and we do our absolute best to bring you the most positive experience possible with our collective. At Ohana Gardens you will not only enjoy top of the line patient service and prices, but you will be a part of our Collective Family.At Ohana Gardens we hope to help patients be as healthy as possible by offering an array of different cannabis and nutritional products. As a Collective and as a family we believe in the theory that a happy body is a happy life. Our staff at Ohana Gardens are here strictly for the patients. If you have any questions regarding any of our products or services do not hesitate to ask one of our staff members and they will be happy to assist you in any and all of your health and wellness needs. Thank you so much once again for your interest in Ohana Gardens.
Apply for this job with Ohana Gardens
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Customer Service Specialist - Call Center/ Fulfillment Center
The Good Dispensary
3 years ago
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Fill and enter orders
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental Insurance
- Employee Discount
- Health Insurance
- Paid Time Off
- Vision Insurance
Schedule:
- 8 Hour Shift
- On Call
- Weekends
COVID-19 considerations:To Keep our Staff as safe as possible, we've installed clear plastic barriers, and provided masks, gloves and hand sanitizer.
Experience:
- Call Center: 1 year (Preferred)
- sales: 1 year (Preferred)
- customer service: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Additional Compensation:
- Tips
- Bonuses
- Store Discounts
Communication method(s) used:
- Phone
- Chat
Company's website:
- thegooddispensary.com
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
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Redbird Bioscience is a multi-state, vertically integrated medical cannabis cultivating, processing, dispensary and brands platform. Our team is very talented and have a passion for what we do and we intend to hire people with similar attributes.
Bill Thurman, RedBird Bioscience’s founder and CEO, has extensive experience in the Long-Term Care Industry with over fifteen years in management operations and development. He founded RedBird Bioscience with Nimesh Patel to compassionately help people live their best lives with the highest quality cannabis on the market.
Dr. Nimesh Patel is RedBird's Co-Founder & Vice Chairman. He has a passion for chronic care and alternative treatments to aid his patients dealing with chronic ailments. He is driven to educate his colleagues in the medical field in regarding improved outcomes is truly what drives him. Dr. Patel believes that physician participation in healthcare entities has a direct and substantial impact on improved quality care and outcomes. He provides professional insight and expertise in quality of care issues from a physician’s perspective.
We are searching for a Customer Service Specialist to join our team. This individual will be the face of the company, interacting with customers by addressing inquiries, resolving complaints and coordinating daily activities in a timely and efficient manner.
Duties/Responsibilities:
· Interacts with customers via telephone, email, online chat, or in person to provide support and
information on products or services.
· Collects and enters orders for new or additional products or services.
· Fields customer questions and complaints; when the issue is beyond the specialist’s knowledge,
forwards to the assigned specialist or other appropriate staff.
· Ensures that appropriate actions are taken to resolve customers problems and concerns.
· Inventory control for multiple locations
· Logistics experience preferred
· Maintains customer accounts and records of customer interactions with details of inquiries,
complaints, or comments.
· Attention to detail is a must
· Ability to perform in fast paced environment
· Performs other related duties as assigned.
Required Skills/Abilities:
· Enthusiastic with excellent communication skills and active listening ability
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills including Excel, Power Point, Word, with the ability to learn new
software. Website savvy.
Education and Experience:
· High school diploma or equivalent.
· Associates degree preferred
· 2+ years customer service experience required.
Job Type: Full-time
Benefits:
- Dental Insurance
- Flexible Schedule
- Health Insurance
- Life Insurance
- Paid Time Off
Schedule:
- Monday to Friday
Experience:
- Customer Service: 2 years (Required)
Education:
- Associate (Preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
- In person
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Company's website:
- www.redbirdmmj.com
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
Apply for this job with Redbird Bioscience
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Position: Inside Sales & Customer Service Specialist
Department: Operations
Company: Pennsylvania Medical Solutions, LLC
Job Description: The inside sales specialist is responsible for handling the needs of new and existing customers and advancing and closing the sales process. The main objective of the inside sales specialist is to provide inside sales support for the specific geographic region (PA) to which they are assigned; this includes contacting customers and accepting and processing new orders. Most of the time, inside sales specialists work closely with outside sales representatives, supply chain representatives, and operations for product pricing and availability. Inside sales specialists work directly with customers on a daily basis and provide direct support to the sales department. They help ensure proper communication occurs within the sales team and often makes recommendations to help improve the entire sales process.
The day-to-day responsibilities of the inside sales specialist vary, but typical tasks include requesting and scheduling sample product orders, helping coordinate customer meetings with outside sales consultants, monitoring/maintaining the online sales/inventory platform and receiving and reviewing new orders. This position generally requires work during regular business hours, although schedules may vary depending on the time of year, job location, and position. The inside sales specialist is expected to gain knowledge of all operational processes to serve as an interphase between the outside sales team and the operations team. Inside sales specialists are required to gain extensive knowledge in the product field.
Company Overview: Pennsylvania Medical Solutions, LLC is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients in Pennsylvania. Pennsylvania Medical Solutions is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran.
Key Responsibilities
- Help develop business leads, establishing relationships.
- Understand, update, and maintain customer relationships.
- Document lead information and contacts in organizational/sales databases.
- Research and target new accounts and leads within organizations.
- Be an expert in the products and able to communicate their value, utility and limitations.
- Be knowledgeable in the manufacturing process.
- Monitor and maintain online wholesale platform.
- Monitor and maintain general/sales email account.
- Respond and manage outside sales requests daily.
- Monitor customer/patient feedback from all sources.
- Maintain close interaction with facility operations (GM/Inventory Manager) to inform production and help maintain consistent inventory supply based on feedback or perceived demand.
- Provide feedback to improve process quality and efficiency.
- Fulfill certain operational duties such as helping with inventory/labeling/short notice product preparation
- Participate as needed on behalf of Vireo at certain industry/sales events.
Job Qualifications
Required
Associate s Degree in a relevant field.
Minimum of three years work experience in sales field focusing on wholesale retail operations
Excellent written and oral communication as well as interpersonal, organizational and multitasking skills.
Excellent problem solving skills and ability to work autonomously.
Previous experience in medical cannabis is welcome but not required
Physical Demands: Ability to communicate orally with management and other co-workers is crucial. Regular use of the telephone and e-mail for communication is required. Sitting or standing for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
Good manual dexterity for the use of common office equipment.
Good reasoning ability is required to solve a wide range of problems.
Work Environment: The job is performed indoors in a traditional Office/Laboratory setting. Exposure to chemicals and laboratory agents is expected. Protective safety clothing, goggles, gloves, facemasks, or hat are required as needed (Lab). Activities include extended periods of sitting or standing. Occasional travel and weekends may be required for assisting the PA Sales Manager at events.
Job Type: Full-time
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Office of Medical Cannabis Call Center Specialist - Customer Services Specialist Intermediate
Minnesota Department of Health
3 years ago
Job Details
Job Class: Customer Service Specialist Intermediate
Working Title: (Temporary) Office of Medical Cannabis Call Center Specialist
Who May Apply: This vacancy is open to all qualified job seekers
Date Posted: 05/23/2020
Closing Date: 05/29/2020
Hiring Agency/Seniority Unit: Minnesota Department of Health (MDH)
Division/Unit: Health Systems / Medical Cannabis Operations Staff
Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
Days of Work: Monday - Friday
Travel Required: Never or rarely
Salary Range: $17.23 - $22.84/hourly; $35,976 - $47,689/annually
Classified Status: Classified
Bargaining Unit/Union: 206 - AFSCME Clerical, Council No. 5
Work Area: Office of Medical Cannabis
End Date: 12/31/2019
FLSA Status: Non-exempt
Connect 700 Program Eligible: No
Job Summary
Job Summary
This positing will be used to fill up to eight short-term temporary positions to provide assistance to the Office of Medical Cannabis (OMC) Support Center and Patient Registry. The positions are estimated to start mid-June and anticipated to end no later than December 2020.
Responsibilities include:
Qualifications
Minimum Qualifications
Customer service skills sufficient to respond to questions from the public and communicate program information effectively over the telephone and in person.
Word processing and data experience to maintain directories, manuals, and run reports as necessary
Proficient in English (speaking, writing and reading) including composition, spelling, grammar, proofreading and punctuation, to accurately compose, edit, and process memos and letters.
Database Management (including accurate data entry, data processing and analysis)
Demonstrated ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures.
Preferred Qualifications
Knowledge of Medical Cannabis Law
Experience with public health practice
Previous customer service experience
Bilingual skills
Advanced experience using SharePoint and Excel computer programs
Experience in executing multiple tasks and activities
Demonstrated ability to handle large volume of calls, administer questionnaires, and follow phone scripts
Attention to detail and the ability to maintain and organize data generated in conversation
Works well under pressure (ability to handle high paced environment and can deal with difficult situations and people)
Ability to establish and maintain effective working relationships with others
Additional Requirements
Must successfully pass a background check
Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
How to Apply
Click “Apply” at the bottom of this page.
For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about the position, contact Bill Ziegler at [email protected]
If you are a Connect 700 applicant, please email your certificate and the Job posting ID# to [email protected]
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected]
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.
Job Class: Customer Service Specialist Intermediate
Working Title: (Temporary) Office of Medical Cannabis Call Center Specialist
Who May Apply: This vacancy is open to all qualified job seekers
Date Posted: 05/23/2020
Closing Date: 05/29/2020
Hiring Agency/Seniority Unit: Minnesota Department of Health (MDH)
Division/Unit: Health Systems / Medical Cannabis Operations Staff
Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
Days of Work: Monday - Friday
Travel Required: Never or rarely
Salary Range: $17.23 - $22.84/hourly; $35,976 - $47,689/annually
Classified Status: Classified
Bargaining Unit/Union: 206 - AFSCME Clerical, Council No. 5
Work Area: Office of Medical Cannabis
End Date: 12/31/2019
FLSA Status: Non-exempt
Connect 700 Program Eligible: No
Job Summary
Job Summary
This positing will be used to fill up to eight short-term temporary positions to provide assistance to the Office of Medical Cannabis (OMC) Support Center and Patient Registry. The positions are estimated to start mid-June and anticipated to end no later than December 2020.
Responsibilities include:
- providing technical assistance and customer service to callers pertaining to the medical cannabis program.
- assisting patients, healthcare practitioners, Cannabis Patient Center staff, parents and/or legal guardians and caregivers with navigating the Patient Registry and enrollment/certification process.
- providing program information to interested parties via phone and email.
Qualifications
Minimum Qualifications
Customer service skills sufficient to respond to questions from the public and communicate program information effectively over the telephone and in person.
Word processing and data experience to maintain directories, manuals, and run reports as necessary
Proficient in English (speaking, writing and reading) including composition, spelling, grammar, proofreading and punctuation, to accurately compose, edit, and process memos and letters.
Database Management (including accurate data entry, data processing and analysis)
Demonstrated ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures.
Preferred Qualifications
Knowledge of Medical Cannabis Law
Experience with public health practice
Previous customer service experience
Bilingual skills
Advanced experience using SharePoint and Excel computer programs
Experience in executing multiple tasks and activities
Demonstrated ability to handle large volume of calls, administer questionnaires, and follow phone scripts
Attention to detail and the ability to maintain and organize data generated in conversation
Works well under pressure (ability to handle high paced environment and can deal with difficult situations and people)
Ability to establish and maintain effective working relationships with others
Additional Requirements
Must successfully pass a background check
Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
How to Apply
Click “Apply” at the bottom of this page.
For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about the position, contact Bill Ziegler at [email protected]
If you are a Connect 700 applicant, please email your certificate and the Job posting ID# to [email protected]
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected]
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.
Apply for this job with Minnesota Department of Health
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Office of Medical Cannabis Call Center Specialist - Customer Services Specialist Intermediate
State of Minnesota
3 years ago
This positing will be used to fill up to eight short-term temporary positions to provide assistance to the Office of Medical Cannabis (OMC) Support Center and Patient Registry. The positions are estimated to start mid-June and anticipated to end no later than December 2020.
Responsibilities include:
- providing technical assistance and customer service to callers pertaining to the medical cannabis program.
- assisting patients, healthcare practitioners, Cannabis Patient Center staff, parents and/or legal guardians and caregivers with navigating the Patient Registry and enrollment/certification process.
- providing program information to interested parties via phone and email.
Qualifications
Minimum Qualifications
Customer service skills sufficient to respond to questions from the public and communicate program information effectively over the telephone and in person.
Word processing and data experience to maintain directories, manuals, and run reports as necessary
Proficient in English (speaking, writing and reading) including composition, spelling, grammar, proofreading and punctuation, to accurately compose, edit, and process memos and letters.
Database Management (including accurate data entry, data processing and analysis)
Demonstrated ability to maintain the confidentiality of private information according to laws, rules, policies, and procedures.
Preferred Qualifications
Knowledge of Medical Cannabis Law
Experience with public health practice
Previous customer service experience
Bilingual skills
Advanced experience using SharePoint and Excel computer programs
Experience in executing multiple tasks and activities
Demonstrated ability to handle large volume of calls, administer questionnaires, and follow phone scripts
Attention to detail and the ability to maintain and organize data generated in conversation
Works well under pressure (ability to handle high paced environment and can deal with difficult situations and people)
Ability to establish and maintain effective working relationships with others
Additional Requirements
Must successfully pass a background check
Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
How to Apply
Click “Apply” at the bottom of this page.
For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about the position, contact Bill Ziegler at [email protected]
If you are a Connect 700 applicant, please email your certificate and the Job posting ID# to [email protected]
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected]
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.
Apply for this job with State of Minnesota
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Specialist 2 (Non-Permanent) Olympia, 2020-03775
State of Washington Liquor and Cannabis Board
4 years ago
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws.
This is a non-permanent backfill position that may last up to 24 months.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
This position links directly to the mission and goals of the organization by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and marijuana sales while providing accurate information to our stakeholders to ensure public safety.
WSLCB provides a modern work environment and excellent benefits including:
Duties
Qualifications
Supplemental Information
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws.
This is a non-permanent backfill position that may last up to 24 months.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
This position links directly to the mission and goals of the organization by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and marijuana sales while providing accurate information to our stakeholders to ensure public safety.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Infant at Work program.
- Organization's commitment to your personal health and well-being.
- Work/life balance.
- Free parking
- A comprehensive benefits package.
Duties
As the Customer Service Specialist 2, you will process all incoming applications including retail, non-retail, marijuana, alcohol permits, special occasions, added endorsements and changes to existing licenses. On a daily basis, you will assist customers and staff member with clients by phone and in person. Additionally, your communication skills and customer focused service skills are critical to the success of the position.
Duties include:
- Receive and review applications when they are received.
- Input information into the iSeries (agency database).
- Track the money in the iSeries, if needed.
- Send out local authority notices when required.
- Approve and issue appropriate licenses
- Answer and retrieve messages from main phone line and respond to email questions.
- Respond to questions that come on the main phone line or transfer to the correct department.
- Guides and assists customers through licensing and other application processes.
- Provide interpretation of agency laws, regulations, and processes.
- Resolve inquiries and complaints while maintain appropriate confidentiality.
- Check messages (one day a week) and return calls.
- Respond to email questions for internal and external customers.
- Correct records, including change of trade names, addresses, people (divorce/marriage/estates).
- Verify and process discontinued businesses and temporary discontinued businesses in the iSeries.
Qualifications
Required Qualifications:
Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems.
OR
A Bachelor's degree.
OR
Four years of equivalent experience providing assistance to customers regarding inquiries, complaints, or problems.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
- Letter of interest, describing how you meet the specific qualifications for the position
- Resume, detailing experience and education as it relates to the position
- Three professional references to include a current or recent supervisor with current contact numbers and email addresses.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
- Are you a genuinely empathic and patience professional?
- Are you an expert relationship builder?
- Do you have experience in customer service roles with exceptional phone etiquette?
- Do you have stellar interpersonal skills with an enthusiastic, positive and friendly attitude and good listening mindset?
- Do you enjoy working in an all-female (owned and operated) company that places a priority on their employees’ mental and physical health?
If you answered yes to the above questions, we want to talk to you!
We are seeking customer-service oriented cannabis educators to guide members through their CBD journey, from answering general questions to providing 1:1 dosage and delivery support.
Our Co-Founders are serial entrepreneurs heavily involved in Chicago’s tech scene, dedicated to delivering an amazing experience to customers and building a delightful place to work.
This role requires excellence in domain knowledge (with substantial training offered), and impeccable listening and communication skills. Stand-out candidates will have been in customer-facing roles in the cannabis industry and enjoy working 1:1 with customers to help them maximize their benefit from cannabis science.
We need you to have:
- 1 – 3 years’ experience in cannabis industry — either in a dispensary or clinical environment, preferably helping customers discover health (not recreational) benefits of cannabinoids
- 3+ years’ experience in customer service roles, with both telephone / in-person communication as well as diligent email / chat support
- Excellent written and verbal communication skills
- Exceptional phone etiquette, responding promptly to requests
- Above average comfort with technology: experience working with software / database technology to log information and manage workflow
- Your own personal computer
We need you to be:
- Enthusiastic, positive and friendly attitude and good listening mindset
- A multi-tasker and able to prioritize and maintain high levels of professionalism across the board
- Adaptable
- A problem solver and quick on your feet
- Understanding that for women new to cannabis, this purchase process is highly trust-based, and authentic interaction is key
- Genuinely empathy, patience, and professionalism regarding mental health, chronic illness, aging/decline in health, and serious health concerns
A little about us: We are a high-growth, omni-channel premium CBD platform for women. We are dedicated to restoring balance to our community – physically and mentally – through our high-quality CBD products and personalized dosage and delivery support.
Does this sound like the right fit for your next opportunity? Please complete our online application and assessment. We look forward to letting you know the next steps of our process.
Job Types: Full-time, Part-time
Salary: $25.00 /hour
Experience:
- Relationship building: 3 years (Required)
- Customer service: 3 years (Required)
- Problem solving / troubleshooting: 3 years (Required)
- Dispensary or clinical: 1 year (Preferred)
- dosing specialist: 3 years (Preferred)
- medical : 3 years (Preferred)
- cannabis industry: 3 years (Preferred)
Location:
- Chicago, IL (Required)
Work authorization:
- United States (Required)
Benefits:
- None
Work Remotely:
- Temporarily due to COVID-19
Apply for this job with dlk recruiting
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Billing Specialist/Customer Service Representative
Medicine Man Technologies
4 years ago
Who We Are: Medicine Man Technologies (OTCQX: MDCL) is an experienced first-mover and fully integrated operator in the cannabis industry, offering consulting, retail pharma-grade products and turnkey solutions for cannabis cultivators for over a decade. Medicine Man Technologies is leveraging expertise and intellectual property to vertically integrate research, retail, cultivation, formulation and distribution operations with active and past clients in 20 states and seven countries. For more information, please visit our website: www.medicinemantechnologies.com.
Billing Specialist
Position Objective:
The primary objective of this position is to assist customers, both internal and external, by providing excellent customer service for the Three A Light book and Success Nutrients customer inquiries, orders and product fulfillment.
Essential Functions:
Answer phone and assist customer with all requests. Transfer calls to appropriate team to assist with customer inquiry
Provide online fulfillment of all customer orders to include managing online orders, customer emails, customer phone inquiries and internal product requests.
Create, update and maintain client profiles in the Quick Books accounting system.
Manage all sales transactions purchased from Three A Light and Success Nutrients websites.
Monitor purchases from Paypal and transfer money to bank.
Create sales receipt in Quickbooks that matches paypal transaction.
Coordinate customer service with both Acme Distribution and Marketing team for product distribution.
Monitor customer tracking for all products shipped via Freight or Express shipments.
Troubleshoot issues for each order.
Manage all cultivation facilities orders, invoicing and accounts receivable.
Create order in Quickbooks and send invoice with correct billing cycle.
Create order in Acme for freight or Express delivery.
Send paypal payme for clients not ordering through online system and monitor payment.
Send tracking information to customer after order ships.
Monitor all net 30 invoices for timely payment
Manage collections for all past due invoices.
Assist all Cultivation team members with all requests and assist with processing expense reports.
Manage inventory for all retail items to include book, nutrients and promotional items.
Oversee and manage Acme Distribution for all nutrient shipments to include Freight and Express.
Coordinate inventory on hand at Acme vs Quickbooks inventory.
Coordinate with registration teams for all product registration and compliance.
Manage and process all vendor invoices for timely payment.
Education and Experience Required:
2-3 years experience
Knowledge and Other Required Qualifications:
Ability to express ideas clearly and concisely in English, listen effectively, demonstrate understanding, and clarify meaning for others both verbally and in writing.
Computer skills required include working knowledge of email and Microsoft software programs and QuickBooks
Ability to stay calm and professional under pressure and tight deadlines
Ability to work in a fast paced environment
Self- motivated and ability to take initiative
Ability to interact cooperatively and collaboratively with others as a team, including those holding divergent and/or opposing views and goals.
Initiative – identifies what needs to be done and takes action before being asked
Planning & Organizing – planning and prioritizing work to manage time effectively and accomplish assigned tasks
Analysis/Reasoning – Examines data to grasp issues, draw conclusions, and solve problems.
Thoroughness – ensuring that one’s work is complete and accurate)
Working Conditions (Schedule, Environment, Travel)
Normal Monday through Friday office schedule and environment, with evening and weekend hours possible when needed.
Medicine Man Technologies is committed to fairness and equality of opportunity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Medicine Man Technologies participates in E-Verify for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S.
Job Types: Full-time, Temporary
Salary: $18.00 to $20.00 /hour
Experience:
- Customer Service: 1 year (Required)
Application Question:
- Do you have a basic understanding of how PayPal works? Or other on-line payment systems?
Work Location:
- One location
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- A job for which people with disabilities are encouraged to apply
Schedule:
- Monday to Friday
- 8 hour shift
Apply for this job with Medicine Man Technologies
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.