Job detailsSalary$50,000 - $150,000 a yearJob TypeFull-timeNumber of hires for this role1Qualifications
Full Job Description
Area Manager- Sales
Biscotti Brands is an exciting and growing manufacturer of premium adult use cannabis products. Our Corporate Support Center is based in Emeryville within the San Francisco Bay market area and our products are enjoyed by consumers throughout the State of California. This position is an important role within the organization and is an exciting growth-oriented opportunity to build upon your professional experience, leadership skills and your passion for the licensed cannabis industry. In the role it necessary to be effective at recruiting, on-boarding, developing, and supporting a field-based network of service/sales support individuals. This position is a remotely based (work from home when not traveling) role that reports to the Director; Business Development located in the Corporate Support Center.
Customer Support Services at Biscotti:
We are looking for engaging cannabis industry-experienced leaders that enjoy working with and supporting a network of independent sales representatives. The Market Manager: Customer Support Services role is responsible for educating and supporting independent Brand Ambassadors and Representatives to support their selling efforts as well as selling products to current and prospective clients, If this sounds like the opportunity you have been waiting for…Take action and apply today!
The person for this role needs to be service-oriented, goal-oriented, a self-starter, organized, and an effective influencer while having a high-level of cannabis-related product knowledge. You will be the face of our company in the eyes of the individuals you will supporting as well as with potential B2B clients and retail consumers. The person in this role will also be visiting licensed dispensaries ensuring products are displayed properly, educating retail store staff members on the company’s products, delivering promotional, educational, and sales-focused at various locations throughout Southern California.
Key Responsibilities
· Assisting in the recruiting, onboarding, and providing continuous development to others.
· Traveling to dispensary/retail store locations within assigned territory to support assigned stores.
· Ensuring self and Sales Representatives are facilitating in-store Visits, Demo Days, Budtender, and other Staff Members’ education.
· Capturing and reporting Daily, Weekly and Monthly sales-related data and activities.
· Calling on dispensary/retail locations to follow up and schedule future Store Visits, Budtender Educations Events, and In-store Demo Days.
· Calling customers to create top-of-mind awareness and check on Client’s product re-ordering needs.
· Managing and securing various account information.
· Performing other duties as assigned.
Primary Responsibilities
· Representing Biscotti at dispensaries/retail locations and other events by educating Buyers, Budtenders, Retail Store Operators and Consumers about Biscotti and Tutti products via Budtender Education, Product Demos, Consumer Workshops, etc.
· Becoming a Subject Matter Expert by maintaining a high-level of product and brand knowledge.
· Being comfortable sharing brand message and product-related information.
· Being on-site and on-time for and all scheduled Store Visits & Special Events and training sessions.
· Securing, storing, transporting, distributing, and maintaining inventory levels of company provided Demo Kits, Marketing Collateral and Training Materials.
· Assisting in training and supporting Brand Ambassadors.
· Tracking and reporting all In-store Visits, Demo Days and other Special Events and activities as per company standards.
· Completing the set up and tear down of in-store Demo Days and Special Event site elements.
· Tracking performance of Demos, inventory, and collecting customer feedback.
· Maintaining professional conduct and personal appearance in-line with company standards.
· Completing all required company training as directed.
· Building strong relationships with team members, customers/retailers, and consumers.
· Creating and maintaining accurate Dispensary Profiles.
· Assessing, tracking, and reporting on competitors' products and local marketing activities.
· Completing all required Expense Reports and submitting all necessary company expenses and receipts for reimbursement within the company’s required timeframes.
· Maintaining a positive image of the brand at all times.
· Maintaining company and public health restrictions, protocols, and standards at all times.
Requirements – Minimum Qualifications (Knowledge, Skills and Experience)
· In-depth knowledge of the licensed cannabis/marijuana industry.
· Familiarity with cannabis dispensaries throughout Southern California.
· Bachelor’s degree in business, marketing or related discipline or related experience.
· Must have strong customer service experience serving and supporting internal and external customers.
· Demonstrated track-record of professionalism and driving results.
· Sales experience and a demonstrated track-record of accomplishments:
- Minimum of 4+ years (B2B) Business-to-Business Sales and/or (B2C) Business-to-Consumer Sales.
- Multi-unit Leadership experience as an Area Manager, District Manager or Regional Manager is a plus.
· 4 years’ experience in customer service; as well as experience in retail, cannabis, food service or hospitality industries.
· Must have a strong interpersonal skills and good judgment and be capable of communicating with a diverse range of people.
· Professional demeanor, and the ability to maintain confidential information.
· Energetic and confident in engaging with others including retail store personnel and consumers.
· Excellent verbal and written communication skills.
· Proficiency in Microsoft Office Products including Word, Excel, PowerPoint, OneNote, etc. and/or Google applications.
· Regular physical activity may be required, e.g., setting up displays, promotional materials, able to lift to 50 lbs. on a repetitive basis.
· Must have unlimited access to a reliable and insured vehicle that meets the State’s requirements.
· Must be willing to work extended hours including on evenings, weekends, and some holidays.
· Must be at least 21 years of age.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds on a repetitive basis. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.Note
This Job Description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Job Type: Full-time
Pay: $50,000.00 - $150,000.00 per year
Experience:
- Sales: 5 years (Preferred)
- Cannabis: 4 years (Required)
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