We know of 3 jobs at bud.com as of April 2024, including roles such as Customer Experience Specialist, Sacramento Cannabis Delivery Driver, and East Bay Cannabis Delivery Drivers.
More than 30+ days
Salary
$19 - $27 an hour
Job Type
Full-time
Part-time
Contract
Number of hires for this role
2 to 4
Qualifications
Customer support: 1 year (Required)
Associate (Preferred)
Full Job Description
Customer Experience SpecialistOverview: We are seeking an amazing Full-time Customer Experience Specialist to join the bud.com family. This is a remote position, so experience working in a remote team setting is a +++. You will work in a fun and fast-paced environment where multitasking is a must. This position also requires stellar communication skills, as you will be interacting with customers through multiple communication channels. You will also utilize our internal systems and tools to navigate customer accounts, policies and communicate effective solutions. You must uphold our company values in all scenarios. You will spend the bulk of your day connecting with and supporting our retail clients as well as our consumer customers.
Our company is dedicated to bringing the best Cannabis products and delivery experience to all of our customers. If you’re a Cannabis enthusiast with a passion for building and executing efficient customer service processes, we’d love to hear from you.
JOB: As a Customer Support Specialist you will be responsible for ensuring all bud.com customers and clients alike, have a positive experience interacting with our brand and platform. This is a vital role and critical to the success of our growth and long-term scalability. Specific responsibilities include but are not limited to…...
Essential Functions:
- Responding to incoming customer inquiries via live chat, slack, email, and phones.
- Providing personalized and solution-oriented customer service.
- Creating and updating support tickets, including escalating them when needed.
- Ensuring all customer tickets are addressed and resolved in a timely manner, based on department and personal KPI’s.
- Help foster positive customer relationships whenever possible using a friendly and upbeat manner ( Zen vibes only ).
- Helping to improve existing customer experience workflows and processes.
- Drafting standard service agent responses (Macros) including email, chat, and phone message scripts.
- Building out our company FAQs and adding to our customer support Knowledge Base.
- Creating client success training resources and other internal documentation.
- Helping other departments and teammates with other related ad hoc tasks as needed.
- Becoming an expert on bud.com products and services.
- Online menu and inventory management.
ATTITUDES, SKILLS AND PRIOR KNOWLEDGE
(Required)
- Genuine desire to help people resolve problems and get the information they need.
- Superior communication skills, both written and spoken
- Ability to work under pressure, think on your feet
- Strong project management skills and the ability to keep multiple plates spinning
- An eye for detail, and for not letting things fall through the crack.
- Ability to spot and articulate where there is room for process improvement
- Quick study and openness to always learning
- Collaborative, team player with a flexible approach and “no job too small” mentality
- Availability for varied hours/days (holidays and weekends may be required)
(Preferred)
- Bachelor’s or Associate’s Degree or equivalent practical experience
_ 1+ years of customer service, sales, operations, or related work experience __ Prior experience using the Zendesk Support Suite __ Interest in and ability to talk endlessly about Cannabis and technology __ Prior startup experience. We are a scrappy startup in hyper-growth mode (If you know you know )._Compensation: This job is a full-time, entry-level contract-to-hire role. Candidates will be paid an initial hourly rate that is consistent with their performance and prior relevant experience.Location: The position will be fully remote.
Job Types: Full-time, Part-time, Contract
Pay: $19.00 - $27.00 per hour
Benefits:
- Flexible schedule
- Paid training
- Work from home
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends
COVID-19 considerations:This is a fully remote role!
Education:
- Associate (Preferred)
Experience:
- Customer support: 1 year (Required)
Contract Renewal:
- Likely
Full Time Opportunity:
- Yes
Work Location:
- Fully Remote
Hours per week:
- 20-29
Typical start time:
- 8AM
Typical end time:
- 9PM
This Job Is:
- Open to applicants who do not have a college diploma
Company's website:
- bud.com
Company's Facebook page:
- https://www.linkedin.com/company/budlovesyou/mycompany/
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- Yes
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
Apply for this job with bud.com
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Pack, route and deliver customer web and phone orders with exemplary customer service from order placement through delivery. Perform all tasks with the goal of positioning bud.com as the industry standard for compassionate, professional, efficient customer delivery.
DUTIES AND ESSENTIAL FUNCTIONS: (This is not intended to be all-inclusive)
- Serve customers by understanding the product, delivering the product in a timely manner.
- Build customer loyalty through customer-centric, focused and positive interactions
- Identify business opportunities through analysis of existing customer orders.
- Relay customer needs to supervisor; recommend changes and new products to best meet customer needs.
- Communicate information to customers about special pricing, referral program, recognition program and all information requested by Operations Manager.
- Obtain payment for the product by accepting cash or debit cards.
- Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity.
- Follow and integrate bud.com policies and procedures into all on-the-job interactions, tasks, and behaviors.
- Perform associated duties as required.
- Perform other duties assigned by the manager.
EDUCATION/EXPERIENCE:
- Prior customer service experience (1-3 years).
- Prior delivery experience (1-3 years).
- Valid California Driver’s License.
- Experienced dispatcher familiar with On-Fleet or similar platform
- Clean DMV and driving record. (VERIFIED)
- High school diploma or GED.
- Experience working in the cannabis industry is highly desirable.
- Must be 21+ years old and pass a criminal background check
FORMS REQUIRED:
- DMV - 2yr printout (online)
Job Types: Full-time, Part-time
Salary: $20,000.00 to $30,000.00 /year
Experience:
- delivery driver: 1 year (Required)
- customer service: 1 year (Preferred)
Location:
- Sacramento, CA 95817 (Preferred)
License:
- CA Driver's (Required)
Work authorization:
- United States (Preferred)
Additional Compensation:
- Tips
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
Typical start time:
- 11AM
Typical end time:
- 9PM
Pay Frequency:
- Bi weekly or Twice monthly
Vehicle Provided:
- No
Uniform:
- Employee's own clothing, so long as it meets the company dress code
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Schedule:
- Monday to Friday
- Weekends required
- 8 hour shift
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No
Apply for this job with bud.com
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Pack, route and deliver customer web and phone orders with exemplary customer service from order placement through delivery. Perform all tasks with the goal of positioning bud.com as the industry standard for compassionate, professional, efficient customer delivery.
DUTIES AND ESSENTIAL FUNCTIONS: (This is not intended to be all-inclusive)
- Serve customers by understanding the product, delivering the product in a timely manner.
- Build customer loyalty through customer-centric, focused and positive interactions
- Identify business opportunities through analysis of existing customer orders.
- Relay customer needs to supervisor; recommend changes and new products to best meet customer needs.
- Communicate information to customers about special pricing, referral program, recognition program and all information requested by Operations Manager.
- Obtain payment for the product by accepting cash or debit cards.
- Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity.
- Follow and integrate bud.com policies and procedures into all on-the-job interactions, tasks, and behaviors.
- Perform associated duties as required.
- Perform other duties assigned by the manager.
EDUCATION/EXPERIENCE:
- Prior customer service experience (1-3 years).
- Prior delivery experience (1-3 years).
- Valid California Driver’s License.
- Experienced dispatcher familiar with On-Fleet or similar platform
- Clean DMV and driving record. (VERIFIED)
- High school diploma or GED.
- Experience working in the cannabis industry is highly desirable.
- Must be 21+ years old and pass a criminal background check
FORMS REQUIRED:
- DMV - 2yr printout (online)
Job Types: Full-time, Part-time
Salary: $15.00 to $20.00 /hour
Experience:
- delivery driver: 2 years (Preferred)
- customer service: 2 years (Preferred)
License:
- CA Driver's License (Required)
Work authorization:
- United States (Required)
Shifts:
- Mid-Day (Preferred)
- Evening (Preferred)
Required travel:
- 100% (Required)
Relocation:
- UAE (Required)
Apply for this job with bud.com
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.