Cannabis jobs at ItemGrabber

Job details
Salary
$16 - $18 an hour
Job Type
Full-time
Number of hires for this role
2
Qualifications

• 
  

  • Customer Support: 1 year (Required)

  
  

Full Job Description

We are rapidly growing and looking for people who are hungry to learn new things, passionate about their work at hand and dedicated to providing world class customer service. ** This is not a remote position.

As a Customer Service Specialist for a multi-company organization, your day will be filled with multiple types of work as listed below:

• Follow up on orders and delivery time frames. Handle back-orders with care
• Answer incoming calls and handle each with stellar customer service
• Respond to customer service tickets quickly and professionally

Qualities we need in a candidate:

• The ability to Multi-Task and Switch Gears between types of work without needed downtime
• The ability to be flexible with your workload
• Is very Detail Oriented
• Is able to think about previous situations to find a resolution for a concern at hand
• Can articulate thoughts into an email while setting a non-aggressive tone
• Can treat every customer complaint with the utmost care

One of our brands includes Cannabis Ancillary Product Lines so individuals must be comfortable discussing and learning about the cannabis industry. Please check out the three brands we represent below:

• ItemGrabber / www.itemgrabber.com
• ItemGrabber Green / www.itemgrabbergreen.com
• Apiv Applications / www.apivapps.com

Some of the Employee Tasks with additional detail:

• Repetitive information provided to customers via email, estimate of 500 emails per week
• Work with different vendors and keep a positive working experience between agents
• Professionally answer the phone and assist customers all over the nation
• Collect information via phone, chat, email and handle inquiries accordingly
• Respond to customer inquiries, help them resolve problems or direct them to appropriate resources
• Professionally interacting with other staff as needed
• Actively listen and resolve customer concerns
• Provide feedback on current processes and how you feel we can improve
• Updates job knowledge by participating in educational opportunities
• Able to complete the day to day work within allotted time and asks for additional work/training when time allows
• Process returns and follow through to ensure full process is completed
• Ability to hear a customer request and then relay possible resolutions, including management when necessary
• Able to work in both a team environment and doing projects on your own
• Ability to do research in your assigned field so that you become a product expert for customers

Employee Preferences

• Outlook experience – sending/responding to emails, Public Folders, multiple email addresses
• Excel Experience
• Previous CRM/Ticketing System

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:Masks are required at all times in the building unless you are at your designated workstation/area.

Application Question(s):

• What are the most useful keyboard shortcuts you use?

Experience:

• Customer Support: 1 year (Required)
• Office: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• https://www.itemgrabber.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

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