Cannabis Customer Support Specialist Jobs
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Here are 23 cannabis jobs mentioning "customer support specialist" in May 2024, at companies like Curaleaf, Wurk, The Packaging Company, and Nugg, including positions such as Customer Support Specialist, Customer Support Specialist (Online) for Cannabis Tech Company, Cannabis Customer Support Specialist, and Customer Support and Intake Specialist.
More than 30+ days
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
Regional Customer Support Specialist (Northeast/Central/West)
Responsible for acting as a liaison between Curaleaf and our customers. Serves customers by providing product and information and resolving product situations. Attracts potential customers by answering product questions and suggesting information about other products and services that we offer.
Responsibilities:
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc)
- Escalating/collaborating within the organization to quickly address cases
- Maintain discipline in the categorization of issues to standardize reporting (Tagging individual issues)
- Deliver regular updates on activities
- Consolidate community feedback into actionable insights (listening and identifying trends)
- Report and log defective product issues/concerns to Quality Assurance Team
Qualifications:
- 3-5 years in a customer service role
- Experience creating and distributing performance reports
- Demonstrated comfort working with multiple technology tools
- Ability and willingness to work outside of normal working hours
- Demonstrated collaboration skills
- Excellent organizational and communication skills
- Subject to background check per state cannabis regulations
- Bachelor's degree or equivalent professional experience
- Candidate must reside in region they will be covering
Curaleaf is an Equal Opportunity Employer
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join the #1 provider of medical cananbis in the entire State of Texas, Thrive Medical Cannabis, run by Dr. Lisa Gardner, voted Fort Worth's Top Doc for 10 years.
Our mission is to help Texans get access to the medicine they so desperately need. Dr. Lisa Gardner and her team of Physician Assistants are certified to provide qualified patients with a medical cannabis prescription through our virtual consultations.
As the first impression for a new patient, your voice will serve as the "face" of Thrive Medical Cannabis, and you will be a direct representative of Dr. Lisa Gardner. Your primary duties will be answering the phone system to make appointments, give information, and book appointments. This position requires both strong computer and phone skills.
Job Title: Customer Service Specialist
Location: Fort Worth, TX
Employee Type: Full-Time
Summary: Operates telephone system by answering incoming calls, scheduling appointments, and booking appointments to ensure patient care excellence by performing the following duties.
Essential Functions:
· Schedule patient appointments
· Answers incoming telephone calls and responds accordingly
· Receives and conveys detailed and descriptive messages from patients for documentation
· Answers questions about organization and provides callers with address, directions, and other information.
· Other duties may be assigned.
· Extreme attention to detail regarding information and data entry.
Qualifications:
· Minimum of an Associate's Degree required. One year related experience and/or training; or equivalent combination of education and experience.
· Ability to multitask and maintain professional telephone etiquette.
· Computer Database software and Internet software.
· Problem solving skills in standardized situations.
· Ability to work accurately and efficiently.
· Excellent verbal and written communication skills.
· Knowledge of medical terminology helpful.
· Prior customer service representative experience required.
Our employees strive to provide a quality patient-centered experience to our patients and their families.
Job Type: Full-time
Benefits:
- Paid time off
- employee discounts on services provided
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associates Degree (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location: One location
Job Type: Full-time
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: One location
Apply for this job with Thrive Medical Cannabis
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Join a fast growing technology company in Southern California. Our main product ProteusERP is an ERP system that primarily caters to the cannabis industry.
This is a Full Time Position
Our main office Located in Vista, CA, but this position is also available to fully remote employees.
Requires a healthy understanding of People, diversity and technology. Old and young.
MUST have the patience of a saint
MUST have problem solving skills
MUST be able to troubleshoot within technology
MUST be FRIENDLY and MUST be able to communicate.
MUST Respond and engage on all incoming customer inquiries with a sense of urgency
You need to be a detail oriented person with the ability to learn quickly.
Requirements
* 2 years customer facing support experience (B2B a bonus)
* Experience with CRM tools such as ZenDesk and Salesforce, SLACK and Experience with bug tracking tools (a bonus)
* Mac/WINDOWS OS familiarity
* Intermediate Excel skills
* Cannabis industry knowledge (a huge bonus)
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
Apply for this job with Proteus Business Solutions
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Bring DNA Technology Expertise to Cannabis
Medicinal Genomics is helping growers and researchers identify contamination and desirable traits, leading to healthier and more productive crops. Cannabis genomics will help drive sustainable productivity and offer solutions to ensure safe, consistent and effective breeding of cannabis. MGC was the first company to sequence the cannabis genome; our unique knowledge of cannabis and microbial genetics has enabled us to develop solutions that are revolutionary steps forward in addressing the primary unmet needs of medicinal cannabis cultivators and quality control laboratories. This is an exciting opportunity to join an early-stage company in a rapidly growing market.
We are looking for an Customer Support Specialist
Primary Function: Front line customer support for all inbound customer sales and service inquiries as well as sales order management.
Duties and Responsibilities
- Manage all inbound customer service inquiries and direct calls/emails/chats to the appropriate team or individual
- Manage all inbound orders including their review and approval
- Maintain direct contact with all customers and build relationships with key accounts
- Support the sales team (territory managers)
- Effectively work and communicate with sales team, marketing and other departments.
- Coordinate with shipping and operations teams regarding order status, shipping dates, product availability and back orders and communicate appropriate information to customers
- When needed, investigate problems related to shipment of products, credits and new orders.
- Rigorously document communications in CRM
- Keep customer records up to date in ERP (Enterprise Resource Planning software)
- Help maintain CRM (Customer Resource Management database)
- Help Operations team maintain content on the webstore
Experience
- Previous customer service or customer support experience
- Previous experience in customer support at a biotech or life science company
- Good communication skills for phone support and call handling
- Good interpersonal skills to communicate effectively with different departments
- Flexibility / Adaptability to learn about new product lines
- Previous experience with ERP systems like NetSuite, Oracle, or SAP
- Previous experience with CRM systems like Salesforce or Hubspot
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
Apply for this job with Medicinal Genomics Corp.
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Customer Support and Intake Specialist
Company Profile
Agricor and our sister hemp testing lab, Botanacor, have joined forces with SC Laboratories, Inc. based in Santa Cruz, CA, to provide cannabis and hemp brands with access to the most comprehensive, industry-forward testing solutions in North America.
The combination brings together three of the longest standing and most respected cannabis and hemp testing organizations in the U.S. and forms the foundation of a national testing network. The combination will bring value to both the hemp and cannabis industries, ranging from access to a broader range of testing resources, improved data delivery, innovative science, instrument redundancy and increased testing capacity, and improved operations to accelerate turnaround times.
Agricor is seeking a full time Customer Support and Intake Specialist to join the team.
Position Summary
The Customer Support and Intake Specialist’s primary responsibilities will include but are not limited to screening all persons prior to entry, greeting and checking-in qualified patients and caregivers, conducting the patient intake process, entering patient data and collaborating with Lab Analysts to work on getting what our customers need and want.
Specific Duties/Responsibilities:
- Manage outstanding phone and in-person customer service skills.
- Be first point of contact for employees, patrons, visitors, deliveries, and inspectors
- Receive and inspect samples as they come into facility to ensure proper packaging, no leaks, damages, etc.
- Daily duties include opening packages from customers regularly and will be required to utilize proper PPE if necessary.
- Be able to follow proper intake processes on all samples in accordance with Standard Operating Procedures.
- Work closely with sales team to assist with any customer inquiries or questions.
- Answer general and technical questions from customers involving due date of sample(s), status of sample(s) in testing, etc.
- Maintain sample storage in compliance with State law
- Help to maintain a clean, safe, welcoming environment inside and outside the facility
- Daily duties require proficiency in Microsoft Word, Excel, internet; comfortable learning/using new software.
- Complete additional projects assigned by the Manager.
Qualifications and Required Experience:
- High school diploma or equivalent required; 2+ years post-secondary education in a related field preferred.
- Must have strong communications skills; excellent customer service skills; proficiency using Google applications including Drive and Docs; advanced knowledge of Microsoft Office applications and email.
- Must be able to communicate clearly, calmly and in a positive, helpful manner, adapt to a varied clientele, ability to multi task, prioritize and manage time effectively, ability to work in a fast-paced environment, ability to work well with others, ability to read, write, and speak English.
- Other Characteristics: Comfortable working in the cannabis industry.
- Must have 1-2 years of experience in a customer service role; client-service intensive industry (hospitality, retail, medical) preferred.
- Requires extended time standing, walking, bending and reaching.
Compensation: $18 /HR
All employment offers will be contingent upon successful completion of a background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SC Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Denver, CO 80223: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with Agricor
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COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Downey, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: One location
Apply for this job with Good Tree
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who are we?
CBANC is a comprehensive online platform focused on supporting financial institutions of all sizes to maintain choice and flexibility for consumers. The CBANC platform provides over 8,500 US financial institutions access to the industry’s largest verified professional community, a comprehensive online B2B marketplace of financial services and fintech providers, and innovative continuing education programs designed to meet the needs of customers and members today and into the future.
Financial Institution professionals across the US join CBANC to solve the industry’s biggest challenges, identify the latest trends and influence the future of banking.
What can we offer you?
An opportunity to drive significant value and directly contribute to the overall growth of the company.
-
Flexible work schedule to meet your needs
-
Access to training and education for emerging technologies like Cryptocurrency and Cannabis Banking
-
Direct access to a seasoned leadership team.
-
Highly talented and dedicated teammates.
An open, supportive, and collaborative work environment.
Who you are
You’re a seasoned customer support representative, who can be a team player in passionately serving and delighting CBANC Members at every interaction. Maybe, you are a current CS team leader looking for an opportunity to create the next great CS team. You enjoy working in a fast-paced environment and can manage CS tasks from monitoring customer requests to helping them through any challenges whether it be via phone, email, chat, or social media. You thrive on helping customers achieve their objectives and the thought of not responding quickly gives you anxiety. You live for those little moments where you anticipate a need and surprise the customer with not only a resolution, but a new way of seeing the product that helps them get more value.
About the Role:
Serve customers by providing the right information customers are looking for and resolving product related issues via phone, chat and/or email.
-
Resolve issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
-
Respond to issues or concerns within the CBANC Community and let customers know how to reach out and identify opportunities for CBANC to improve the customers’ experience.
-
Assist in the development of standards and best practices to help guide future CS team members
-
Define KPIs and SLAs to help measure the impact CS has on company performance
-
Recommend potential product/marketing asset improvement / adjustment to relevant teams by collecting and sharing customer needs.
-
Prepare product defect reports on a monthly basis by collecting, analyzing, logging, and sharing defect related information to product teams.
Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Basic Qualification:
2+ years of proven customer support or related experience with a track record of progress
-
Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and colleagues
-
Strong problem-solving skills and the ability to think analytically while working in a fast-changing environment
-
Excellent communication and relationship building skills with both staff members and customers
-
Associate degree or equivalent customer-facing work experience
Familiarity MS office software, Google suites and phone systems
Desired but not necessary:
Previous experience using ZenDesk, Intercom and similar customer support tools
Previous experience, especially in member based organizations or online marketplaces
What you'll get
-
Austin Offices in the 38th and Lamar corridor with free parking
-
Best-in-class health, dental, vision, and disability
-
Equity grants with ongoing opportunities
-
Work with a small distributed team that love what they do
-
The ability to work from wherever makes you happy
-
Parental leave and family medical leave
-
Flexible paid time off
-
Work for a fast-growing technology company with a supportive, inclusive, and fun culture
We encourage you to apply!
At CBANC, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected class. CBANC is an equal opportunity employer.
Apply for this job with CBANC Network
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who are we?
CBANC is a comprehensive online platform focused on supporting financial institutions of all sizes to maintain choice and flexibility for consumers. The CBANC platform provides over 8,500 US financial institutions access to the industry’s largest verified professional community, a comprehensive online B2B marketplace of financial services and fintech providers, and innovative continuing education programs designed to meet the needs of customers and members today and into the future.
Financial Institution professionals across the US join CBANC to solve the industry’s biggest challenges, identify the latest trends and influence the future of banking.
What can we offer you?
- An opportunity to drive significant value and directly contribute to the overall growth of the company.
- Flexible work schedule to meet your needs
- Access to training and education for emerging technologies like Cryptocurrency and Cannabis Banking
- Direct access to a seasoned leadership team.
- Highly talented and dedicated teammates.
- An open, supportive, and collaborative work environment.
Who you are
You’re a seasoned customer support representative, who can be a team player in passionately serving and delighting CBANC Members at every interaction. Maybe, you are a current CS team leader looking for an opportunity to create the next great CS team. You enjoy working in a fast-paced environment and can manage CS tasks from monitoring customer requests to helping them through any challenges whether it be via phone, email, chat, or social media. You thrive on helping customers achieve their objectives and the thought of not responding quickly gives you anxiety. You live for those little moments where you anticipate a need and surprise the customer with not only a resolution, but a new way of seeing the product that helps them get more value.
About the Role:
- Serve customers by providing the right information customers are looking for and resolving product related issues via phone, chat and/or email.
- Resolve issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Respond to issues or concerns within the CBANC Community and let customers know how to reach out and identify opportunities for CBANC to improve the customers’ experience.
- Assist in the development of standards and best practices to help guide future CS team members
- Define KPIs and SLAs to help measure the impact CS has on company performance
- Recommend potential product/marketing asset improvement / adjustment to relevant teams by collecting and sharing customer needs.
- Prepare product defect reports on a monthly basis by collecting, analyzing, logging, and sharing defect related information to product teams.
- Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Basic Qualification:
- 2+ years of proven customer support or related experience with a track record of progress
- Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and colleagues
- Strong problem-solving skills and the ability to think analytically while working in a fast-changing environment
- Excellent communication and relationship building skills with both staff members and customers
- Associate degree or equivalent customer-facing work experience
- Familiarity MS office software, Google suites and phone systems
Desired but not necessary:
- Previous experience using ZenDesk, Intercom and similar customer support tools
- Previous experience, especially in member based organizations or online marketplaces
What you'll get
- Austin Offices in the 38th and Lamar corridor with free parking
- Best-in-class health, dental, vision, and disability
- Equity grants with ongoing opportunities
- Work with a small distributed team that love what they do
- The ability to work from wherever makes you happy
- Parental leave and family medical leave
- Flexible paid time off
- Work for a fast-growing technology company with a supportive, inclusive, and fun culture
We encourage you to apply!
At CBANC, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected class. CBANC is an equal opportunity employer.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Customer Support & Client Services Occupations: 2 years (Preferred)
Work Location: Multiple Locations
Apply for this job with CBANC
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
WHO WE ARE
Green Check is a fintech company that connects financial institutions to the legal cannabis industry. Our web-scale platform serves cannabis business owners, along with banks and credit unions, to help them overcome the challenge of establishing reliable, long term financial partnerships. Green Check automates regulatory activities, modernizing the information flow and processes that keep high-risk businesses compliant with all federal, state, and local regulations. We’re passionate about building strong, lasting relationships between these two highly regulated industries.
READY TO JOIN US?
This position will work as a member of the Green Check Verified Support team which is a part of the broader GCV Customer Success team. The Support team is responsible for providing application support to GCV’s Financial Institution customers and their corresponding portfolio of Cannabis Related Businesses, ultimately driving complete resolution to complex issues. This is a remote position and all support interaction is done via phone, email and web and measured by specific support KPIs established by the Director of Customer Success.
To be successful, you should be self-motivated and eager to help shape the future of the Green Check Support team. You should be flexible, detail-oriented and highly skilled at working with customers. This position requires the ability to work with minimal direction, the capacity to work quickly, and identify and fix root causes of technical issues.
Send us a message with a copy of your resume and anything that will help us learn more about you and your goals. Please include a cover letter that helps us understand how your past experience can help you be successful in an evolving, fast-paced start-up environment.
WE’RE DEDICATED TO DIVERSITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
WHO YOU ARE
- You have 1-3 years or more professional experience in Customer Support/Service in software or the cannabis space.
- You’re an excellent communicator and pay close attention to detail.
- Work with a sense of urgency and to deliver solutions to customer needs.
- You can multitask and handle multiple tasks simultaneously with ease. You love working in a tight-knit team environment, but will roll up your sleeves and be self-directed, too. You realize there is always work to be done and always something new to learn.
- You are flexible and realize there is not a typical day in a start-up environment.
- You’re able to capture and organize information in a way that makes sense to members of the technical team.
WHAT YOU WILL DO
- Provide email, web, and phone support to GCV customers and partners in a timely and accurate manner.
- Gain a deep understanding of the Green Check products.
- Analyze break/fix issues, as well as respond to customer questions and account related tasks, in a timely manner.
- Submit well researched and well documented bugs and feature requests appropriately.
- Take on special tasks as needed.
- Close out and document tickets appropriately, maintaining CRM data cleanliness.
- Escalate issues accordingly.
*
HOPEFULLY YOU’LL ALSO BE FAMILIAR WITH
- Software support.
- Hubspot CRM and ticketing.
- Jira and other software related tools.
JOB TYPE
- Full-time
- Required work authorization: United States
EXPERIENCE
- Professional Experience in Technology Startup/SMB: 1-3 years
- Bachelor’s Degree or commensurate work experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- This is a remote position and is well suited for working from home.
- While performing the duties of this position, the employee is regularly required to talk and hear via electronic devices (ie. computer, monitor, microphone, video, etc.) The employee frequently is required to use hands or fingers to operate a computer keyboard and mouse. Specific vision abilities required by this position include reading and viewing information on a computer monitor.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
*
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Technical Support Occupations: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: Remote
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marketing /customer support with quotes orders and follow up in packaging, cosmetic , skincare and cannabis packaging . label & ship samples , keep show room organized .good phone manners and follow up . Knowledge of cosmetic and skincare packaging.Vietnamese speaking a plus
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Alll employees are required to have all shots and booster
Ability to commute/relocate:
- Long Beach, CA 90814: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- cusomer service: 1 year (Required)
- cusomer srevice: 1 year (Required)
Language:
- Vietnamese (Preferred)
Shift availability:
- Day Shift (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with The Packaging Company
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
customer support with quotes orders and follow up in the packaging the cosmetic , skincare and cannabis packaging . label & ship samples , keep show room organized .good phone manners and follow up . Knowledge of cosmetic and skincare packaging
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Alll employees are required to have all shots and booster
Ability to commute/relocate:
- Long Beach, CA 90814: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- cusomer service: 1 year (Required)
- cusomer srevice: 1 year (Required)
Language:
- Vietnamese (Preferred)
Shift availability:
- Day Shift (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with The Packaging Company
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job detailsSalary$50,000 - $53,000 a yearJob TypeFull-timeFull Job Description
Calling all civic-minded applicants who are looking for the opportunity to plant roots and grow with a purpose driven organization. Würk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!A successful Technical Customer Support Specialist will deliver comprehensive, high-quality support of Wurk’s HRIS product line. On this fast-paced team, the Technical CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical CSS will have a passion for problem-solving, technology, and helping others to promote customer success.What you’ll need to accomplish!
- Within your first 30 days, you will learn the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA
- Deliver timely solutions to customers while maintaining customer satisfaction
- Assess technical situations and establish case priorities/severities in accordance with their service level agreement
- Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
- Manage caseload in adherence to departmental goals/policies
- Document precise troubleshooting and customer interaction details
- Work individually and with a team to solve technical problems while communicating trending issues and best practices
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
- Add a personal touch to the support engagement
What you’ll need to have!
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
(i.e. ADP, Paychex, or similar)
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols,
and software applications
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The approximate base salary range for this position is $50,000 - $53,000 based on candidate experience, education and geographic location. This is the range for CO residents, consideration will be given for location, experience, etc.
Job Type: Full-time
Apply for this job with Wurk
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 105 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 4,600 team members across the United States. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Apply for this job with Curaleaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Full Job Description
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 96 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Apply for this job with Curaleaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who we are
Eaze is a cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products. Eaze has built a sophisticated logistics and technology platform to provide fast, efficient delivery of a broad variety of cannabis products across California. We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Eaze, you will work alongside a world-class team of product managers, designers, and engineers representing a wide range of backgrounds and strengths.
As a Full-Time Support Specialist, you will respond to escalated inbound customer inquiries from front-line agents in the call center. You will ensure that call center agent questions are answered in the appropriate channel to ensure customers are taken care of in a timely fashion. You will also ensure that questions asked by the call center can be found in the Tier 1 Guidebook, if the documentation does not exist, you will suggest the addition of any and all documentation needed by our front line call center to the Quality Improvement Team.
You will work closely with the Quality Improvement Team to ensure any knowledge gaps are filled and referenced in the Tier 1 Guidebook, The Payment Support Team to ensure payment inquiries are handled in a timely fashion and that customers receive timely follow-up regarding their inquiry, the Partner Operations team to ensure issues from licensed retailers, drivers and brand partners are handled professionally and in a timely fashion.
This position is a full-time, remote position and will require weekends, nights and some holidays. Hours of operation are currently based on PST.
What you'll do
Who you are
Why you should join
As an organization, we are keenly aware of the injustice of the war on drugs - which for so many years has been used to incarcerate black and latinx people on a massive scale. We are always trying to do our part to support these communities, whether it's through the promotion of social equity brands or funding underrepresented cannabis business founders through our accelerator program.
Eaze is a cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products. Eaze has built a sophisticated logistics and technology platform to provide fast, efficient delivery of a broad variety of cannabis products across California. We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Eaze, you will work alongside a world-class team of product managers, designers, and engineers representing a wide range of backgrounds and strengths.
As a Full-Time Support Specialist, you will respond to escalated inbound customer inquiries from front-line agents in the call center. You will ensure that call center agent questions are answered in the appropriate channel to ensure customers are taken care of in a timely fashion. You will also ensure that questions asked by the call center can be found in the Tier 1 Guidebook, if the documentation does not exist, you will suggest the addition of any and all documentation needed by our front line call center to the Quality Improvement Team.
You will work closely with the Quality Improvement Team to ensure any knowledge gaps are filled and referenced in the Tier 1 Guidebook, The Payment Support Team to ensure payment inquiries are handled in a timely fashion and that customers receive timely follow-up regarding their inquiry, the Partner Operations team to ensure issues from licensed retailers, drivers and brand partners are handled professionally and in a timely fashion.
This position is a full-time, remote position and will require weekends, nights and some holidays. Hours of operation are currently based on PST.
What you'll do
- Help customers get the most value out of the Eaze service by solving their problems through various channels (email, phones, live chat)
- Review customer claims and help identify abnormalities that may require additional investigation.
- Handle PII (Personal Identifying Information) of customers by managing account profiles
- Communicate with all Eaze team members professionally to ensure mutual success, and make sure we are delivering a great experience to all customers
- Meet and exceed team-wide performance standards on output, quality, and response times
- Ensure customer experience feedback is communicated to the appropriate teams
- Work nights, weekends, and holidays
Who you are
- Knowledgeable of cannabis strains and products
- A great communicator both written and verbal
- Extremely driven and hardworking independently
- A solutions-oriented problem solver
- Adaptable – Excited and motivated to keep up with the pace of a startup
- Open to transparent, open feedback
- Willing and able to work nights, weekends, and holidays as needed
- Technical - The majority of our work is performed on a computer with multiple SaaS solutions
- Emotionally intelligent and have the ability to identify, use, understand, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict
- Strong multitasking ability
Why you should join
As an organization, we are keenly aware of the injustice of the war on drugs - which for so many years has been used to incarcerate black and latinx people on a massive scale. We are always trying to do our part to support these communities, whether it's through the promotion of social equity brands or funding underrepresented cannabis business founders through our accelerator program.
Apply for this job with Eaze
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Support Specialist (Online) for Cannabis Tech Company
Nugg
3 years ago
How to apply:
*Please fill out the form found here: https://forms.gle/mZqcam6vVxNf5UQ57**Nugg is one of the most innovative startups in the $30-50 billion cannabis space. If you’re passionate about joining a company of ambitious self-starters in a society-shifting industry, Nugg may be the right home away from home for you.**We are seeking an experienced Customer Support Specialist to help deliver an exceptional online to customers as we scale our newest product, Nugg Club, the industry’s first true cannabis subscription box.**WHAT YOU GET OUT OF IT
An opportunity to level up your career in an exploding industry that’s proving to be COVID-19 and recession-proof. As a Customer Support Specialist, you’ll be challenged to deliver exceptional online customer interactions, consistently improve our communication processes, and work cross-functionally with our marketing and operations teams to transform your frontline knowledge into lasting improvements to the customer experience.**HOURS & LOCATION:
This is a full-time role, 100% remote.**COMPENSATION
$16.00/hr**WHAT YOU’LL BE TASKED WITH**-- Deliver exceptional customer experiences by communicating with customers in real-time via email, SMS, and live-chat; solve customer issues, nudge them towards desired outcomes, and turn them into brand advocates
-- Work alongside upper management and cross-functionally with operations and marketing teams to promote acquisition, conversion, and retention of customers and an overall positive experience with the brand
-- Actively engage in customer listening; analyze customer complaints, concerns, and reasons for cancellation to find new ways for improving the customer experience and delivering new value
-- Leverage customer communication and relationship management tools to implement improvements to the customer experience and produce regular internal reports on shifting customer needs and attitudes*
*Please do NOT apply to this job if you do not meet the qualifications listed below.**WHAT YOU’LL NEED:**-- 1-2 years of experience in customer service or customer success position strongly preferred
-- Exceptional ability to communicate and foster positive customer relationships
-- Technical skills required and strong understanding of various customer communication and relationship management tools
-- Experience analyzing and optimizing existing customer support processes
-- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
-- Personal cannabis consumption experience and knowledge expertise a HUGE plus; you have strong knowledge of cannabis science, consumption methods, product types, past and emerging consumer trends, and can easily differentiate products according to quality*
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
- Monday to Friday
Work Location:
- Fully Remote
Communication method(s) used:
- Phone
Company's website:
- nuggclub.com
Apply for this job with Nugg
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Support Specialist (Online) for Cannabis Tech Company
Nugg
3 years ago
How to apply:
*Please fill out the form found here: https://forms.gle/mZqcam6vVxNf5UQ57**Nugg is one of the most innovative startups in the $30-50 billion cannabis space. If you’re passionate about joining a company of ambitious self-starters in a society-shifting industry, Nugg may be the right home away from home for you.**We are seeking an experienced Customer Support Specialist to help deliver an exceptional online to customers as we scale our newest product, Nugg Club, the industry’s first true cannabis subscription box.**WHAT YOU GET OUT OF IT
An opportunity to level up your career in an exploding industry that’s proving to be COVID-19 and recession-proof. As a Customer Support Specialist, you’ll be challenged to deliver exceptional online customer interactions, consistently improve our communication processes, and work cross-functionally with our marketing and operations teams to transform your frontline knowledge into lasting improvements to the customer experience.**HOURS & LOCATION:
This is a full-time role, 100% remote.**COMPENSATION
$16.00/hr**WHAT YOU’LL BE TASKED WITH**-- Deliver exceptional customer experiences by communicating with customers in real-time via email, SMS, and live-chat; solve customer issues, nudge them towards desired outcomes, and turn them into brand advocates
-- Work alongside upper management and cross-functionally with operations and marketing teams to promote acquisition, conversion, and retention of customers and an overall positive experience with the brand
-- Actively engage in customer listening; analyze customer complaints, concerns, and reasons for cancellation to find new ways for improving the customer experience and delivering new value
-- Leverage customer communication and relationship management tools to implement improvements to the customer experience and produce regular internal reports on shifting customer needs and attitudes*
*Please do NOT apply to this job if you do not meet the qualifications listed below.**WHAT YOU’LL NEED:**-- 1-2 years of experience in customer service or customer success position strongly preferred
-- Exceptional ability to communicate and foster positive customer relationships
-- Technical skills required and strong understanding of various customer communication and relationship management tools
-- Experience analyzing and optimizing existing customer support processes
-- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
-- Personal cannabis consumption experience and knowledge expertise a HUGE plus; you have strong knowledge of cannabis science, consumption methods, product types, past and emerging consumer trends, and can easily differentiate products according to quality*
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
- Monday to Friday
Work Location:
- Fully Remote
Company's website:
- nuggclub.com
Apply for this job with Nugg
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus their energies on making social change in the world in which we live.
A successful Technical Customer Support Specialist will deliver comprehensive, high-quality support of Wurk’s HRIS product line. On this fast-paced team, the Technical CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical CSS will have a passion for problem-solving, technology, and helping others to promote customer success.
What you’ll need to accomplish!
- Within your first 30 days, you will learn the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA
- Deliver timely solutions to customers while maintaining customer satisfaction
- Assess technical situations and establish case priorities/severities in accordance with their service level agreement
- Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
- Manage caseload in adherence to departmental goals/policies
- Document precise troubleshooting and customer interaction details
- Work individually and with a team to solve technical problems while communicating trending issues and best practices
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
- Add a personal touch to the support engagement
What you’ll need to have!
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
(i.e. ADP, Paychex, or similar)
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols,
and software applications
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply for this job with Wurk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus their energies on making social change in the world in which we live.
A successful Technical Customer Support Specialist will deliver comprehensive, high-quality support of Wurk’s HRIS product line. On this fast-paced team, the Technical CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical CSS will have a passion for problem-solving, technology, and helping others to promote customer success.
What you’ll need to accomplish!
- Within your first 30 days, you will learn the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA
- Deliver timely solutions to customers while maintaining customer satisfaction
- Assess technical situations and establish case priorities/severities in accordance with their service level agreement
- Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
- Manage caseload in adherence to departmental goals/policies
- Document precise troubleshooting and customer interaction details
- Work individually and with a team to solve technical problems while communicating trending issues and best practices
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
- Add a personal touch to the support engagement
What you’ll need to have!
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
(i.e. ADP, Paychex, or similar)
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols,
and software applications
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply for this job with Wurk
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Support Specialist for a successful e-commerce website
Everything For 420
3 years ago
We’re Everythingfor420.com, an accessories brand in the cannabis industry that specializes in e-commerce. Our goal is to make smoking accessories accessible for all!We have experienced rapid growth and are looking for a customer support specialist to help us provide the best customer service to our loyal customers.
This is an exciting opportunity with the potential to advance for hard-working, reliable, and teamwork-minded individuals.
As an E-Commerce Support Specialist, you will:
- Utilize our customer support management system to log and respond to incoming emails
- Issue refunds as needed, resolve cases in a timely fashion, coordinate with the warehouse/operation manager
- Work with web and product development teams to optimize product data
- Assist with testing and project implementation on additional customer support tools
- Coordinate with content and digital marketing team projects, and assist with new platform onboarding and site/product launches
- Support social media team with customer issues
- Communicate customer feedback with internal departments
- Assist with additional e-commerce projects
- Assist* wholesale customers *
Qualified Candidates will:
- Have at least 2-3 years of experience in related fields such as automotive accessories, online marketplaces, or e-commerce (mandatory)
- Have at least 2-3 years of experience with customer support tasks and processes (mandatory)
- Demonstrate knowledge in fulfillment processes, customer service practices, company policies, and internal systems.
- Demonstrate knowledge of 420 products (preferred, not required)
- Possess proven organizational and communication skills
- Be familiar with e-commerce concepts and practices
- Be authorized to work in the United States
Job Type: Full-time
Salary: $18.00 to $25.00 /hour
Experience:
- E-commerce: 2 years (Preferred)
- Customer Support: 3 years (Preferred)
Additional Compensation:
- Bonuses
Work Location:
- One location
Schedule:
- Monday to Friday
Work Remotely:
- No
Apply for this job with Everything For 420
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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Contract Customer Support and Administrative Specialist, Los Angeles
Brand Incubator
4 years ago
About Us:
Brand Incubator is a platform where thought leaders can inspire truly passionate creators and CEOs and guide them on their journey towards building and growing successful businesses. Our first project involves working with a transformative Cannabis/CBD company that is dedicated to making the best possible products, to educate consumers about CBD’s many benefits, and to elevate the industry as a whole. You will be joining an all-star team of creative heroes whose resumes include EVP of marketing for Disney, designers, and consultants for the initial iPhone launch, a top 50 Amazon Best Seller, and the first graphic designer for Uber, and the lead designer for Amazon Go, to name a few. Creating alongside us, you will be taking part in developing an ambitious omnichannel marketing strategy as we collaborate and build a nationally recognizable brand.
We are looking for a Customer Support and Administrative Specialist to assist our customers with technical problems when using and ordering our products as well as managing some of the administrative functions of our growing company. This role will be critical in establishing our trustworthiness as a brand, and will require someone with experience offering excellent standards of customer service and support.
*Responsibilities:
- Resolve customer issues and making recommendations for solutions to their satisfaction via phone, email, and/or social media
- Manage large volumes of phone calls
- Collect information, analyze, and make recommendations according to customer needs
- Keep detailed records of customer transactions and interactions
- Follow communication guidelines, policies, and procedures
- Assist customers with placing orders and processing refunds or exchanges
- Securely take payment information for order placement
- Answer customer questions about product use or other queries that arise
- Occasional research projects and reporting on findings
Requirements:
- Must be an excellent communicator both verbally and in writing
- Phone and active listening skills
- Proven experience in customer support
- Ability to prioritize and multitask effectively
- Positive attitude
- Organized and high attention to detail
- Highly proficient in MS Office Suite
Preferred Qualifications:
- Ability to assist with occasional administrative tasks on an as needed basis
- Familiarity with CRM systems is highly preferred
*
Job Type: Contract
Salary: $12.00 to $20.00 /hour
Experience:
- Customer Service: 3 years (Required)
- Administrative Support: 1 year (Required)
Full Time Opportunity:
- Yes
Work Location:
- One location
Benefits:
- None
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
This Company Describes Its Culture as:
- Innovative -- innovative and risk-taking
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
Schedule:
- Monday to Friday
Company's website:
- www.brandincubatorlab.com
Work Remotely:
- Temporarily due to COVID-19
Apply for this job with Brand Incubator
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 95 dispensaries, 22 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Apply for this job with Curaleaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Full Job Description
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 95 dispensaries, 22 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Apply for this job with Curaleaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.