Cannabis jobs at CBANC Network

Who are we?

CBANC is a comprehensive online platform focused on supporting financial institutions of all sizes to maintain choice and flexibility for consumers. The CBANC platform provides over 8,500 US financial institutions access to the industry’s largest verified professional community, a comprehensive online B2B marketplace of financial services and fintech providers, and innovative continuing education programs designed to meet the needs of customers and members today and into the future.

Financial Institution professionals across the US join CBANC to solve the industry’s biggest challenges, identify the latest trends and influence the future of banking.

What can we offer you?

• An opportunity to drive significant value and directly contribute to the overall growth of the company.

• Flexible work schedule to meet your needs
  
• Access to training and education for emerging technologies like Cryptocurrency and Cannabis Banking
  
• Direct access to a seasoned leadership team.
  
• Highly talented and dedicated teammates.
  

• An open, supportive, and collaborative work environment.

Who you are
You’re a seasoned customer support representative, who can be a team player in passionately serving and delighting CBANC Members at every interaction. Maybe, you are a current CS team leader looking for an opportunity to create the next great CS team. You enjoy working in a fast-paced environment and can manage CS tasks from monitoring customer requests to helping them through any challenges whether it be via phone, email, chat, or social media. You thrive on helping customers achieve their objectives and the thought of not responding quickly gives you anxiety. You live for those little moments where you anticipate a need and surprise the customer with not only a resolution, but a new way of seeing the product that helps them get more value.
About the Role:

• Serve customers by providing the right information customers are looking for and resolving product related issues via phone, chat and/or email.

• Resolve issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  
• Respond to issues or concerns within the CBANC Community and let customers know how to reach out and identify opportunities for CBANC to improve the customers’ experience.
  
• Assist in the development of standards and best practices to help guide future CS team members
  
• Define KPIs and SLAs to help measure the impact CS has on company performance
  
• Recommend potential product/marketing asset improvement / adjustment to relevant teams by collecting and sharing customer needs.
  
• Prepare product defect reports on a monthly basis by collecting, analyzing, logging, and sharing defect related information to product teams.
  

• Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution

Basic Qualification:

• 2+ years of proven customer support or related experience with a track record of progress

• Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and colleagues
  
• Strong problem-solving skills and the ability to think analytically while working in a fast-changing environment
  
• Excellent communication and relationship building skills with both staff members and customers
  
• Associate degree or equivalent customer-facing work experience
  

• Familiarity MS office software, Google suites and phone systems

Desired but not necessary:

• Previous experience using ZenDesk, Intercom and similar customer support tools

• Previous experience, especially in member based organizations or online marketplaces

What you'll get

• Austin Offices in the 38th and Lamar corridor with free parking
  
• Best-in-class health, dental, vision, and disability
  
• Equity grants with ongoing opportunities
  
• Work with a small distributed team that love what they do
  
• The ability to work from wherever makes you happy
  
• Parental leave and family medical leave
  
• Flexible paid time off
  
• Work for a fast-growing technology company with a supportive, inclusive, and fun culture
  

We encourage you to apply!
At CBANC, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected class. CBANC is an equal opportunity employer.

Apply for this job with CBANC Network

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Operations Specialist, Education and Training

Who are we?

CBANC is a comprehensive online platform focused on supporting financial institutions of all sizes to maintain choice and flexibility for consumers. The CBANC platform provides over 8,500 US financial institutions access to the industry’s largest verified professional community, a comprehensive online B2B marketplace of financial services and fintech providers, and innovative continuing education programs designed to meet the needs of customers and members today and into the future.

Financial Institution professionals across the US join CBANC to solve the industry’s biggest challenges, identify the latest trends and influence the future of banking.

What can we offer you?

• An opportunity to drive significant value and directly contribute to the overall growth of the company.

• Flexible work schedule to meet your needs
  
• Access to training and education for emerging technologies like Cryptocurrency and Cannabis Banking
  
• Direct access to a seasoned leadership team.
  
• Highly talented and dedicated teammates.
  

• An open, supportive, and collaborative work environment.

Who you are

You know how to organize and deploy online events and are always looking for ways to improve performance and processes. The idea of helping people learn and be better at their job is something that gets you energized. You enjoy talking to people and connecting and looking at data to see how things can operate more effectively for everyone involved.

You pride yourself on your organizational skills and being able to work with a variety of people from Bank Presidents to Technology CEOs. You are technologically savvy and pick up new technology quickly. In fact, you believe that the future of learning and development will occur online and want to be a part of what the next iteration will be.

Ideally, you have an interest in Human Resources Operations, Learning & Development, Educational Planning and/or Event Planning. You have big ideas and the motivation to bring those ideas to life. This is an opportunity to take a successful product to the next level and help create a new way for professionals to learn and grow.

Objectives of this Role

• 
  Keep webinars and learning management system (LMS) running efficiently
• Communicate with all parties involved in event execution
• Help improve and streamline event processes
• Collect data from events to support organization goals and inform new initiatives
• Work with customer support to ensure a seamless process for customers utilizing education products

Daily and Monthly Tasks

• Build and maintain webinar event pages
• Update events in the webinar platform and Educational Administration page
• Maintain and organize attendee and survey records
• Help maintain LMS trainings and assist customers with the platform
• Work with speakers to develop event descriptions
• Manage certificates for webinars and trainings
• Check registrations for accuracy
• Assist in troubleshooting in all platforms
• Maintain Education calendar for the organization
• Build speaker profiles

Skills and Qualifications

• Bachelor’s degree
• Ability to use Excel and Google suite of products
• Attention to detail and ability to adapt to platform changes
• Comfort with fast-paced environment
• Experience meeting deadlines

Preferred Qualifications

• Experience with training desirable
• Knowledge of LMS platform operations
• Familiarity with GoToWebinar
• Experience with instructional design
• Knowledge of banking industry

What you'll get

• Austin Offices in the 38th and Lamar corridor with free parking
  
• Best-in-class health, dental, vision, and disability
  
• Equity grants with ongoing opportunities
  
• Work with a small distributed team that love what they do
  
• The ability to work from wherever makes you happy
  
• Parental leave and family medical leave
  
• Flexible paid time off
  
• Work for a fast-growing technology company with a supportive, inclusive, and fun culture
  

We encourage you to apply!
At CBANC, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected class. CBANC is an equal opportunity employer.

Apply for this job with CBANC Network

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.