Cannabis Customer Support Jobs
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Here are 89 cannabis jobs mentioning "customer support" in May 2024, at companies like DeliverMD, Wurk, Curaleaf, and Clone to Grown LLC, including positions such as Customer Support Representative, Customer Support Specialist, Customer Support Agent, and Customer Support.
More than 30+ days
Customer Support Associate / Warehouse Associate - Cannabis Industry
CannaBuddy
1 year ago
Position Summary
CannaBuddy is expanding its current operations and we are looking for an experienced Customer Support Associate / Warehouse Associate to join our team.
The newest CannaBuddy Associate will work with the team to perform general warehouse duties that include, but are not limited to, fulfilling online orders, fulfilling curbside pickup orders, handling customer service inquiries, receiving inventory, stocking inventory, general housekeeping duties, and other tasks as requested. They are expected to have a fluent knowledge of cannabis and cannabis-derived products.
In addition, the CannaBuddy Associate may have the opportunity to work pop-up events, work B2C and / or B2B trade show events, as well as other opportunities to represent the company.
The CannaBuddy Associate is responsible for ensuring excellent customer service through friendly outgoing service, compassionate care, strong communication skills, and fluency in our products.
IMPORTANT: This is a part-time job of 24 hours+ per week, with an opportunity for additional hours and/or full-time employment in the future. Initial schedule is Mondays, Thursdays, and Saturdays from 9:00 AM to 5:00 PM.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Warehouse Duties
- Fulfilling online orders, including picking, packing, and shipping
- Restocking and organizing inventory
- Conducting monthly inventory counts of all warehouse products
- Assembling finished product
- Cleaning, stocking, and organizing warehouse supplies
Curbside Pickup Duties
- Fulfilling curbside pickup orders, which includes picking, packing, and delivering to curbside customer
- Welcoming each curbside guest personally using enthusiastic words, tone, and body language while having a neat and professional appearance
- Consulting with curbside customers about products offered, their benefits and recommendations
Customer Service Duties
- Responding to customer service inquiries via Hubspot CRM, email, phone, and so on
- Responding to customer reviews on website, social media, and so on
Housekeeping Duties
- Working with others to keep all areas cleaned and stocked in accordance with the company’s standards at all times. This includes vacuuming, emptying trash, cleaning the restroom, common areas, and the break room.
Other General Duties
- Working as a team to maintain an effective atmosphere and efficient service
- Maintaining up to date knowledge of industry trends and products offered
- Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Knowledge of cannabis required
- Minimum of two years of customer service and/or warehouse experience required; cannabis industry experience preferred
- Must be able to accommodate scheduling expectations, including weekend hours
- Must be able to travel to pop-up markets, trade shows, and other events
- Must possess basic computer skills, including Microsoft Office products, web browsers, and email clients
- Excellent communication skills
- Punctual, reliable, and honest
- US Citizen
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. The employee is regularly exposed to strong cannabis odors and frequently required to handle cannabis products. The employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. The employee must be able to lift or move up to 50 pounds. All employees are required to practice good personal hygiene. A neat and professional appearance is required.
Who We Are
CannaBuddy is a premier cannabis brand currently headquartered in Matthews, NC. Our mission is to provide the highest quality cannabis products through a brand consumers can trust. We offer a carefully curated collection of hemp-derived cannabis products that include popular cannabinoids such as Delta-8-THC, Delta-9-THC, Delta-10-THC, THCa, HHC, THC-O, CBD, CBG, CBN, and so on.
We are currently expanding our operations, and are building a team of reliable, motivated, and bright-minded people to join us in growing our company into the most trusted cannabis brand.
We’re in search of folks that hold doors for others, let you merge during traffic, stop to help with a flat tire – folks that like to see and do good things for those around them.
We want honest folks that care.
Are you the right fit for our team? We’d like to find out…
Our ideal candidates will have an open mind, a “can do attitude”, and an eye on personal and professional growth. We want you to be the best version of yourself - to bring your “A game” to everything you do at CannaBuddy.
Are you ready to dominate? We’d love to hear from you!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Matthews, NC 28105: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you able to work 9:00 AM to 5:00 PM on Mondays, Thursdays, and Saturdays each week?
Education:
- Bachelor's (Preferred)
Experience:
- Warehouse experience: 2 years (Preferred)
- CRM software: 2 years (Preferred)
- Customer service: 2 years (Required)
- Microsoft Office: 2 years (Required)
Language:
- English (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with CannaBuddy
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Sales Representative/Customer Support
Clone to Grown LLC
1 year ago
We are an established cannabis company providing a full array of premium products. We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. This position will require the candidate to communicate with a large number of dispensaries and ensure that all of their products are satisfactory and that orders are timely and accurate.
We expect you to perform well in a team environment. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
The ideal work experience for the candidate is previous experience working in sales or telemarketing and is comfortable working on the phone and has exceptional communication and people skills.
Responsibilities
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Interact with existing clients to ensure all of their product needs are met at all times
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Skills
- Proven work experience as a Sales support specialist, Sales support associate, or telemarketing
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Teamwork and motivational skills
- Experience using seed-to-sale tracking (e.g. Metrc, Distru, GrowFlow)
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Do you have previous sales or telemarketing experience? If so, how many years?
Work Location: One location
Apply for this job with Clone to Grown LLC
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
**URGENTLY HIRING**
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-This is a busy call center - Multitasking, computer skills, 45 words per minute, ability to track several tasks at once is critical to your success.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Must have E-Commerce / Retail experience.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Work Location: One location
Apply for this job with DeliverMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Customer Service / Dispatch Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.
The ideal candidate is a self-starter willing to work independently and, in a team, setting goals to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in Oakland or surrounding areas.
Responsibilities:
- Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
- Cultivates customer relationships and manage account needs on an individual basis
- Maintains accurate records of all new and existing clients.
- Assists the company in helping develop and execute long-term goals.
- Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
- Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment
- Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees
- Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.
- Assisting the management team in identifying trends and establishing call center goals.
- Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support management and call center operations.
Requirements:
- 3+ years of inside sales and/or call center management experience
- Prior experience as a sales manager managing salespeople and/or call center management
- Typing speed of at least 50 WPM.
- Bachelor’s degree preferred but not required
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company services and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Excellent computer skills
- Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.
- We provide a friendly, business casual environment with a competitive salary
- Weekend availability and late evenings is a must.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
**URGENTLY HIRING**
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-This is a busy call center - Multitasking, computer skills, 45 words per minute, ability to track several tasks at once is critical to your success.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Must have E-Commerce / Retail experience.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Work Location: One location
Apply for this job with DeliverMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Customer Service / Dispatch Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.
The ideal candidate is a self-starter willing to work independently and, in a team, setting goals to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in Oakland or surrounding areas.
Responsibilities:
- Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
- Cultivates customer relationships and manage account needs on an individual basis
- Maintains accurate records of all new and existing clients.
- Assists the company in helping develop and execute long-term goals.
- Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
- Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment
- Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees
- Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.
- Assisting the management team in identifying trends and establishing call center goals.
- Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support management and call center operations.
Requirements:
- 3+ years of inside sales and/or call center management experience
- Prior experience as a sales manager managing salespeople and/or call center management
- Typing speed of at least 50 WPM.
- Bachelor’s degree preferred but not required
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company services and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Excellent computer skills
- Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.
- We provide a friendly, business casual environment with a competitive salary
- Weekend availability and late evenings is a must.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Support Associate / Warehouse Associate - Cannabis Industry
CannaBuddy
1 year ago
Position Summary
CannaBuddy is expanding its current operations and we are looking for an experienced Customer Support Associate / Warehouse Associate to join our team.
The newest CannaBuddy Associate will work with the team to perform general warehouse duties that include, but are not limited to, fulfilling online orders, fulfilling curbside pickup orders, handling customer service inquiries, receiving inventory, stocking inventory, general housekeeping duties, and other tasks as requested. They are expected to have a fluent knowledge of cannabis and cannabis-derived products.
In addition, the CannaBuddy Associate may have the opportunity to work pop-up events, work B2C and / or B2B trade show events, as well as other opportunities to represent the company.
The CannaBuddy Associate is responsible for ensuring excellent customer service through friendly outgoing service, compassionate care, strong communication skills, and fluency in our products.
IMPORTANT: This is a part-time job of 24 hours+ per week, with an opportunity for additional hours and/or full-time employment in the future. Initial schedule is Mondays, Thursdays, and Saturdays from 9:00 AM to 5:00 PM.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Warehouse Duties
- Fulfilling online orders, including picking, packing, and shipping
- Restocking and organizing inventory
- Conducting monthly inventory counts of all warehouse products
- Assembling finished product
- Cleaning, stocking, and organizing warehouse supplies
Curbside Pickup Duties
- Fulfilling curbside pickup orders, which includes picking, packing, and delivering to curbside customer
- Welcoming each curbside guest personally using enthusiastic words, tone, and body language while having a neat and professional appearance
- Consulting with curbside customers about products offered, their benefits and recommendations
Customer Service Duties
- Responding to customer service inquiries via Hubspot CRM, email, phone, and so on
- Responding to customer reviews on website, social media, and so on
Housekeeping Duties
- Working with others to keep all areas cleaned and stocked in accordance with the company’s standards at all times. This includes vacuuming, emptying trash, cleaning the restroom, common areas, and the break room.
Other General Duties
- Working as a team to maintain an effective atmosphere and efficient service
- Maintaining up to date knowledge of industry trends and products offered
- Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Knowledge of cannabis required
- Minimum of two years of customer service and/or warehouse experience required; cannabis industry experience preferred
- Must be able to accommodate scheduling expectations, including weekend hours
- Must be able to travel to pop-up markets, trade shows, and other events
- Must possess basic computer skills, including Microsoft Office products, web browsers, and email clients
- Excellent communication skills
- Punctual, reliable, and honest
- US Citizen
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. The employee is regularly exposed to strong cannabis odors and frequently required to handle cannabis products. The employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. The employee must be able to lift or move up to 50 pounds. All employees are required to practice good personal hygiene. A neat and professional appearance is required.
Who We Are
CannaBuddy is a premier cannabis brand currently headquartered in Matthews, NC. Our mission is to provide the highest quality cannabis products through a brand consumers can trust. We offer a carefully curated collection of hemp-derived cannabis products that include popular cannabinoids such as Delta-8-THC, Delta-9-THC, Delta-10-THC, THCa, HHC, THC-O, CBD, CBG, CBN, and so on.
We are currently expanding our operations, and are building a team of reliable, motivated, and bright-minded people to join us in growing our company into the most trusted cannabis brand.
We’re in search of folks that hold doors for others, let you merge during traffic, stop to help with a flat tire – folks that like to see and do good things for those around them.
We want honest folks that care.
Are you the right fit for our team? We’d like to find out…
Our ideal candidates will have an open mind, a “can do attitude”, and an eye on personal and professional growth. We want you to be the best version of yourself - to bring your “A game” to everything you do at CannaBuddy.
Are you ready to dominate? We’d love to hear from you!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Matthews, NC 28105: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you able to work 9:00 AM to 5:00 PM on Mondays, Thursdays, and Saturdays each week?
Education:
- Bachelor's (Preferred)
Experience:
- Warehouse experience: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
- CRM software: 2 years (Preferred)
Language:
- English (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with CannaBuddy
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
AP CUSTOMER SUPPORT COORDINATOR:
Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc.”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The AP Customer Support Coordinator will provide administrative and clerical support towards the accurate and timely processing of invoice and disbursements in compliance with established policies and procedures. This position is expected to perform all job responsibilities with a commitment to providing excellent service to vendors and internal colleagues while producing timely and accurate work product.
THE TEAM:
Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.
Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 1500 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work forby Cannabis Business Times.
The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.
Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinalsand Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.
WHAT YOU WILL DO:
- Responsible for all vendor set-ups and changes
- Responsible for accurate and timely AP Cash Reconciliations
- Vendor Statements: verifying that all invoices for major vendors are processed timely and error free; New Vendor invoice validation
- Keep accurately and timely tracking of Aging invoices in Sage
- Accurate and timely Rent uploads
- ACH payment implementation process
- Respond to payment questions and manages vendor account details
- Research and solves payment discrepancies
- Verify and investigate discrepancies by reconciling vendor accounts and monthly vendor statements
- Facilitates gathering and submitting information for new vendor creation
- Consistently meet processing and reporting deadlines
- Partner and communicate with internal/external stakeholders to understand invoices, clarify questions and resolve issues
- Maintain ongoing communication with vendors to help maintain solid relationships
- Assist with month-end closing, including posting transactions to ledgers and journals
- Provide supporting documents for internal and external audits
- Perform other duties as required to support the Accounts Payable Department to include special projects as assigned and requested
WHAT WE ARE LOOKING FOR:
- Bachelor’s degree in Business Administration or Accounting and 3 to 5+ years Accounts Payable experience, or equivalent combination of education and experience
- Possess strong written and verbal communication skills
- Ability to perform in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
- Excellent Customer Service Skills
- Knowledge of Accounts Payable practices and procedures
- Ability to reliably initiate and complete work assignments/projects
- Critical thinking skills, decisive judgment and the ability to work with minimal supervision
- Possess sense of urgency, responsiveness, and strong customer service orientation
- Solid organization skills, including the ability to prioritize and multi-task in an environment where regular interruptions are normal
- Must be able to effectively interact with internal colleagues and vendors in a professional manner
- Strong computer skills to include proficiency in Microsoft Applications (Outlook, Excel, Word)
- Experience with accounting software and OCR technology; Sage Intacct and Mineral Tree is a plus
- Ability to operate both independently and as part of a team
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Boca Raton, FL: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your desired salary?
Experience:
- Accounts payable: 3 years (Preferred)
Work Location: One location
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AP CUSTOMER SUPPORT COORDINATOR:
Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The AP Customer Support Coordinator will provide administrative and clerical support towards the accurate and timely processing of invoice and disbursements in compliance with established policies and procedures. This position is expected to perform all job responsibilities with a commitment to providing excellent service to vendors and internal colleagues while producing timely and accurate work product.
THE TEAM:
Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.
Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 1500 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.
The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.
Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.
WHAT YOU WILL DO:
- Responsible for all vendor set-ups and changes
- Responsible for accurate and timely AP Cash Reconciliations
- Vendor Statements: verifying that all invoices for major vendors are processed timely and error free; New Vendor invoice validation
- Keep accurately and timely tracking of Aging invoices in Sage
- Accurate and timely Rent uploads
- ACH payment implementation process
- Respond to payment questions and manages vendor account details
- Research and solves payment discrepancies
- Verify and investigate discrepancies by reconciling vendor accounts and monthly vendor statements
- Facilitates gathering and submitting information for new vendor creation
- Consistently meet processing and reporting deadlines
- Partner and communicate with internal/external stakeholders to understand invoices, clarify questions and resolve issues
- Maintain ongoing communication with vendors to help maintain solid relationships
- Assist with month-end closing, including posting transactions to ledgers and journals
- Provide supporting documents for internal and external audits
- Perform other duties as required to support the Accounts Payable Department to include special projects as assigned and requested
WHAT WE ARE LOOKING FOR:
- Bachelor’s degree in Business Administration or Accounting and 3 to 5+ years Accounts Payable experience, or equivalent combination of education and experience
- Possess strong written and verbal communication skills
- Ability to perform in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
- Excellent Customer Service Skills
- Knowledge of Accounts Payable practices and procedures
- Ability to reliably initiate and complete work assignments/projects
- Critical thinking skills, decisive judgment and the ability to work with minimal supervision
- Possess sense of urgency, responsiveness, and strong customer service orientation
- Solid organization skills, including the ability to prioritize and multi-task in an environment where regular interruptions are normal
- Must be able to effectively interact with internal colleagues and vendors in a professional manner
- Strong computer skills to include proficiency in Microsoft Applications (Outlook, Excel, Word)
- Experience with accounting software and OCR technology; Sage Intacct and Mineral Tree is a plus
- Ability to operate both independently and as part of a team
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
BONUS DUTIES YOU SHOULD UNDERSTAND:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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Highly Concentr8ed is a manufacturer and distributor of hemp derived cannabinoid products. Join our mission to deliver the highest quality products at the most affordable pricing with guidance every step of the way.
We are currently seeking a team member to help full time as an In-House Graphic & Web Designer and Customer Support Representative
Our ideal candidate is eager to learn and ready to become a core member of the team. We are looking for individuals with high motivation and a desire to grow with us. We want well rounded and balanced people who think outside the box in order to achieve goals. Consider this a start your career in the space and build your foundation for success. As we continue to grow, there will be significant opportunity to advance and climb the ladder.
This position will begin as a hybrid customer service / graphic designer position but will be transitioned into Full Time graphic design / print expert. We are in the midst of launching a sister company that will provide labels, packaging, marketing materials, design services & more for our company, clients and others in the market.
The first few months will consist of handling customer service request alongside miscellaneous graphic design tasks such as packaging designs needed, label designs needed, digital graphics needed for marketing our products, minimal web design requests, ect.
This position will transition into full time graphic design work & creation of labels, packaging, marketing materials, ect upon the official launch of our sister packaging and print company. You will be fully trained on all our printers, laminators, and equipment we have in-house. This position will have a tremendous amount of opportunity for growth for the right candidate willing to learn & grow with us.
The ideal candidate will consist of the following:
Customer Service Requirements-
- Attention to detail is a strict requirement
- Becoming an HC8 Products expert
- Answer incoming chats
- Answer incoming phone calls
- Responding to CS cases on Zendesk
- Responding to wholesale clients via email / phone calls
- Reaching out to clients for order edits / updates
- Verify customer order information by reaching out to customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Must be able to meet Customer Service quotas, such as closing cases out within the time frames given
- Complete miscellaneous administrative tasks within the time frames given such as data entry, research, presentations, ect.
GRAPHIC DESIGN REQUIREMENTS:
*
- Experience with creating labels (such as nutritional labels) product labels, packaging, marketing materials ect.
- Experience with website design & maintenance
- Graphic Design experience within the cannabis industry is a HUGE plus
- Portfolio submission is a requirement - please attach to application if possible or message us for email to have this sent to us.
Ideal Candidates should have:
- 1+ years experience in customer service is a must
- 1+ years Graphic Design & Web Design is a STRICT requirement
- Has knowledge about or experience in the hemp & cannabis industry
- **Attention to detail is a strict requirement**
- Hours Required: 9am - 5pm, Monday thru Friday.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with Highly Concentr8ed
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Industry Web/Graphic Design & Customer Support
Highly Concentr8ed
1 year ago
Highly Concentr8ed is a manufacturer and distributor of hemp derived cannabinoid products. Join our mission to deliver the highest quality products at the most affordable pricing with guidance every step of the way.
We are currently seeking a team member to help full time as an In-House Graphic & Web Designer and Customer Support Representative
Our ideal candidate is eager to learn and ready to become a core member of the team. We are looking for individuals with high motivation and a desire to grow with us. We want well rounded and balanced people who think outside the box in order to achieve goals. Consider this a start your career in the space and build your foundation for success. As we continue to grow, there will be significant opportunity to advance and climb the ladder.
This position will begin as a hybrid customer service / graphic designer position but will be transitioned into Full Time graphic design / print expert. We are in the midst of launching a sister company that will provide labels, packaging, marketing materials, design services & more for our company, clients and others in the market.
The first few months will consist of handling customer service request alongside miscellaneous graphic design tasks such as packaging designs needed, label designs needed, digital graphics needed for marketing our products, minimal web design requests, ect.
This position will transition into full time graphic design work & creation of labels, packaging, marketing materials, ect upon the official launch of our sister packaging and print company. You will be fully trained on all our printers, laminators, and equipment we have in-house. This position will have a tremendous amount of opportunity for growth for the right candidate willing to learn & grow with us.
The ideal candidate will consist of the following:
Customer Service Requirements-
- Attention to detail is a strict requirement
- Becoming an HC8 Products expert
- Answer incoming chats
- Answer incoming phone calls
- Responding to CS cases on Zendesk
- Responding to wholesale clients via email / phone calls
- Reaching out to clients for order edits / updates
- Verify customer order information by reaching out to customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Must be able to meet Customer Service quotas, such as closing cases out within the time frames given
- Complete miscellaneous administrative tasks within the time frames given such as data entry, research, presentations, ect.
GRAPHIC DESIGN REQUIREMENTS:
*
- Experience with creating labels (such as nutritional labels) product labels, packaging, marketing materials ect.
- Experience with website design & maintenance
- Graphic Design experience within the cannabis industry is a HUGE plus
- Portfolio submission is a requirement - please attach to application if possible or message us for email to have this sent to us.
Ideal Candidates should have:
- 1+ years experience in customer service is a must
- 1+ years Graphic Design & Web Design is a STRICT requirement
- Has knowledge about or experience in the hemp & cannabis industry
- **Attention to detail is a strict requirement**
- Hours Required: 9am - 5pm, Monday thru Friday.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with Highly Concentr8ed
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Hi Candidates , Looking for work? Your Hired!
Trulieves is hiring 20+ Customer Service Reps/ Patient Care Consultants for our call center located in Clearwater Florida . This is an in-office position. Please note this is not outbound sales, you will be a trained customer care consultant for our cannabis patients. We have multiple shifts available, Tracy will call/ respond to those who apply. Please copy and paste link in your browser and apply , here is link below.
- https://careers.trulieve.com/job-invite/1742/
Customer Service Agent
13773 Icot Blvd. #5
Clearwater, FL 33760
Job Type: Full-time
Pay 15.00+
If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
To learn more about our company, please visit our website;
https://www.trulieve.com
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Clearwater, FL 33760: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you 21+ years
Work Location: One location
Apply for this job with Trulieve
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Title: Customer Support Agent
Job Status: Full-time
Location: Bountiful, UT - work done primarily at home
Salary: $16 - $18 based on experience
WholesomeCo Cannabis is a complete, plant-to-patient medical cannabis company. We believe in the medicinal value of cannabis as a natural path to health and wellness. As one of Utah's first Medical Cannabis Pharmacies, we're on a mission to meet patients' needs along their cannabis journey, including the convenience of state-wide home delivery.
We are seeking team members to continuously raise the bar on customer experience as we continue to scale the first medical cannabis delivery service in Utah. As a customer support agent you’ll play a key role in the entire delivery process from assisting customers place orders to dispatching drivers to complete deliveries.
What you’ll do:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations
- Coordinate and schedule deliveries, assemble orders, and facilitate payment processing.
- Driver dispatch support. Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route.
- Create transportation manifests and other required records for patient deliveries.
- Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgement is key.
- Light Scheduling - As we continue to grow, you’ll be expected to have a certain level of knowledge related to scheduling and driver availability. Even though this responsibility falls under the manager, it is important for you to not only have access to the scheduling tools but to learn the use of them and make approved changes if necessary.
- Other duties as requested
What we’re looking for:
- Superior communication skills are paramount - written and verbal
- Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
- Experience working with smartphone applications
- Good teamwork mentality: able to build trustworthy and supportive working relationships
- Experience in the transportation/dispatch industry
- Strong logical thinking, analytical skills, and problem solving skills
- Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
- Must be reliable and dependable at all times. Operations will rely on your schedule weekly to be successful.
- Flexible schedule -ability to work evenings, weekends, and 10 hr shifts as needed.
Requirements:
- 2+ years of customer service experience preferred
- Zendesk experience preferred
- Must pass all required background checks
- Age 21 or over, per state requirement
- High school diploma or equivalent
- Schedule flexibility - availability to work weekdays, weekends, and some holidays
Benefits:
- Employer-paid 60% of the total medical insurance premium
- Employer-paid 75% of the total dental insurance premium
- Employer-paid 75% of the total vision insurance premium
- Health Savings Account option for eligible health plans with up to a $150 match
- 401(k) with up to a 4% match
- Paid time off
Work Remotely
- Work is performed primarily from home, with some meetings required at home.
WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, 45 words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Must have E-Commerce / Retail experience.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Lead to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.
The ideal candidate is a self-starter willing to work independently and in a team environment, setting expectations to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is helpful but is not required. Candidates must reside in Oakland or surrounding areas and be over the age of 21.
Responsibilities:
- Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
- Cultivates customer relationships and manage account needs on an individual basis
- Maintains accurate records of all new and existing clients.
- Assists in helping develop and execute long-term goals.
- Keeping up with the cannabis industry and spreading brand awareness and prospect for new clients.
- Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment.
- Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be otherwise facilitated by team members.
- Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.
- Assisting the management team in identifying trends and establishing call center goals.
- Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support management and call center operations.
Requirements:
- 3+ years of inside sales and/or call center management experience.
- Prior experience as a sales manager managing salespeople and/or call center management.
- Hugely passionate about customer service, satisfying the customer, earning the gratitude of the customer, and imparting this passion to others.
- Bachelor’s degree preferred but not required.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company services and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Excellent computer skills. 60 words per minute.
- Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Following CDC guidelines.
Ability to commute/relocate:
- Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Our customer base is domestic and international . Established for more then 30 years in USA and manufacturing in Ningbo China for more then 25 years .
We design and manufacture propitiatory packaging for major brands in the consumer markets .In addition our own patented containers.
Seeking a person with knowledge of cosmetic , skincare products. Assist and implement the development of marketing and advertising programs including digital ,print and trade shows. Experience in the cannabis industry a plus . Open office dog friendly ,breakfast and lunch supplied .Photoshop and adobe experience a +
Vietnamese or Chinese Speaking a +
Job Type: Full-time
Pay: $46,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
Must be fully Vaccinated
Ability to commute/relocate:
- Long Beach, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Marketing: 1 year (Preferred)
Work Location: One location
Apply for this job with The Packaging Company
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
Regional Customer Support Specialist (Northeast/Central/West)
Responsible for acting as a liaison between Curaleaf and our customers. Serves customers by providing product and information and resolving product situations. Attracts potential customers by answering product questions and suggesting information about other products and services that we offer.
Responsibilities:
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc)
- Escalating/collaborating within the organization to quickly address cases
- Maintain discipline in the categorization of issues to standardize reporting (Tagging individual issues)
- Deliver regular updates on activities
- Consolidate community feedback into actionable insights (listening and identifying trends)
- Report and log defective product issues/concerns to Quality Assurance Team
Qualifications:
- 3-5 years in a customer service role
- Experience creating and distributing performance reports
- Demonstrated comfort working with multiple technology tools
- Ability and willingness to work outside of normal working hours
- Demonstrated collaboration skills
- Excellent organizational and communication skills
- Subject to background check per state cannabis regulations
- Bachelor's degree or equivalent professional experience
- Candidate must reside in region they will be covering
Curaleaf is an Equal Opportunity Employer
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Description:
ABOUT METRC
Metrc is a high-growth technology company helping cannabis regulators govern their industry’s supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.
KEY RESPONSIBILITIES
Core duties and responsibilities include the following. Other duties may be assigned.
- Live Metrc’s Core Values – Every day and all the time.
- Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails
- Obtains and verifies user information
- First point of contact, works closely with clients to determine needs, research issues, and provide necessary information
- Provide resolution under guidance from a Customer Support Specialist or Senior Specialist
- Provides a clear history of all issues by documenting each call using good grammatical sentences
- Continually updates job knowledge by studying guides, manuals, and published procedures, participating in educational opportunities
- Ensures clear understanding of guides, manuals, and published procedures. Guidance and support provided when necessary
- Participates in communication between fellow Customer Support Specialists, Senior Specialists, and Supervisors
- Keeps equipment operational by following established procedures and reporting malfunctions
- Displays dedication and commitment of company visions and goals
- Enjoys engaging with customers, team members, and being part of a growing organization
- One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person)
- Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays
- Proficient keyboarding/typing skills- Minimum 35 wpm
- Excellent customer service skills with a passion for service; "Client Focused"
- Creative, flexible, and innovative team player
- Commitment to excellence and high standards
- Discipline to work remotely, while following a set schedule
- Willingness to work within a constantly changing work environment with flexibility and enthusiasm
- Excellent written communication skills with demonstrated ability to write clearly and informatively
- Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive
- Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs)
- Ability to manage multiple applications running simultaneously
- Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider
- Successful completion of a pre-employment assessment
- Successful completion of initial training
- Candidates must be based and work in the US
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Remote position
- Frequently required to sit
- Frequently required to talk or hear
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.
METRC OFFERS THE FOLLOWING BENEFITS
- Diverse, inclusive & welcoming culture
- Employer Paid- Health Insurance (Employee Only)
- Employer contribution into a Health Savings Account (HSA)
- Employer Paid - Dental Insurance (Employee Only)
- Employer Paid- Basic Life Group Insurance and AD&D
- Employer Paid- Employee Assistance Program (EAP)
- Employer Paid- Short Term Disability
- Employer Paid- Long Term Disability
- Vision insurance
- Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness
- Voluntary Life Insurance
- 401k (up to 6% match)
- Paid Time Off (PTO)
- Up to 9 Paid Holidays
- Company provides all equipment needed
- Internet subsidy for those working from home ($50.00 per month)
- Customer Support Specialist positions start at $15/hour
Shifts Available (12pm - 8pm or 1pm - 9pm CST)
Monday through Friday (Occasional Saturday and/or Sunday)
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state, or local law.
Apply for this job with Metrc LLC
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DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Customer Service / Dispatch Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.
The ideal candidate is a self-starter willing to work independently and, in a team, setting goals to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in Oakland or surrounding areas.
Responsibilities:
- Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
- Cultivates customer relationships and manage account needs on an individual basis
- Maintains accurate records of all new and existing clients.
- Assists the company in helping develop and execute long-term goals.
- Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
- Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment
- Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees
- Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.
- Assisting the management team in identifying trends and establishing call center goals.
- Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support management and call center operations.
Requirements:
- 3+ years of inside sales and/or call center management experience
- Prior experience as a sales manager managing salespeople and/or call center management
- Typing speed of at least 50 WPM.
- Bachelor’s degree preferred but not required
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company services and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Excellent computer skills
- Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.
- We provide a friendly, business casual environment with a competitive salary
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Lead to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.
The ideal candidate is a self-starter willing to work independently and in a team environment, setting expectations to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is helpful but is not required. Candidates must reside in Oakland or surrounding areas and be over the age of 21.
Responsibilities:
- Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
- Cultivates customer relationships and manage account needs on an individual basis
- Maintains accurate records of all new and existing clients.
- Assists in helping develop and execute long-term goals.
- Keeping up with the cannabis industry and spreading brand awareness and prospect for new clients.
- Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment.
- Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be otherwise facilitated by team members.
- Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.
- Assisting the management team in identifying trends and establishing call center goals.
- Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support management and call center operations.
Requirements:
- 3+ years of inside sales and/or call center management experience.
- Prior experience as a sales manager managing salespeople and/or call center management.
- Hugely passionate about customer service, satisfying the customer, earning the gratitude of the customer, and imparting this passion to others.
- Bachelor’s degree preferred but not required.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company services and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Excellent computer skills. 60 words per minute.
- Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Following CDC guidelines.
Ability to commute/relocate:
- Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Lead to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.
The ideal candidate is a self-starter willing to work independently and in a team environment, setting expectations to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is helpful but is not required. Candidates must reside in Oakland or surrounding areas and be over the age of 21.
Responsibilities:
- Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
- Cultivates customer relationships and manage account needs on an individual basis
- Maintains accurate records of all new and existing clients.
- Assists in helping develop and execute long-term goals.
- Keeping up with the cannabis industry and spreading brand awareness and prospect for new clients.
- Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment.
- Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be otherwise facilitated by team members.
- Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.
- Assisting the management team in identifying trends and establishing call center goals.
- Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Taking on other tasks or projects to support management and call center operations.
Requirements:
- 3+ years of inside sales and/or call center management experience.
- Prior experience as a sales manager managing salespeople and/or call center management.
- Hugely passionate about customer service, satisfying the customer, earning the gratitude of the customer, and imparting this passion to others.
- Bachelor’s degree preferred but not required.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Knowledge of management principles and familiarity with company services and policies.
- Strong coaching and leadership skills, ability to motivate employees.
- Decisiveness and attention to detail.
- Excellent computer skills. 60 words per minute.
- Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Following CDC guidelines.
Ability to commute/relocate:
- Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Join the #1 provider of medical cananbis in the entire State of Texas, Thrive Medical Cannabis, run by Dr. Lisa Gardner, voted Fort Worth's Top Doc for 10 years.
Our mission is to help Texans get access to the medicine they so desperately need. Dr. Lisa Gardner and her team of Physician Assistants are certified to provide qualified patients with a medical cannabis prescription through our virtual consultations.
As the first impression for a new patient, your voice will serve as the "face" of Thrive Medical Cannabis, and you will be a direct representative of Dr. Lisa Gardner. Your primary duties will be answering the phone system to make appointments, give information, and book appointments. This position requires both strong computer and phone skills.
Job Title: Customer Service Specialist
Location: Fort Worth, TX
Employee Type: Full-Time
Summary: Operates telephone system by answering incoming calls, scheduling appointments, and booking appointments to ensure patient care excellence by performing the following duties.
Essential Functions:
· Schedule patient appointments
· Answers incoming telephone calls and responds accordingly
· Receives and conveys detailed and descriptive messages from patients for documentation
· Answers questions about organization and provides callers with address, directions, and other information.
· Other duties may be assigned.
· Extreme attention to detail regarding information and data entry.
Qualifications:
· Minimum of an Associate's Degree required. One year related experience and/or training; or equivalent combination of education and experience.
· Ability to multitask and maintain professional telephone etiquette.
· Computer Database software and Internet software.
· Problem solving skills in standardized situations.
· Ability to work accurately and efficiently.
· Excellent verbal and written communication skills.
· Knowledge of medical terminology helpful.
· Prior customer service representative experience required.
Our employees strive to provide a quality patient-centered experience to our patients and their families.
Job Type: Full-time
Benefits:
- Paid time off
- employee discounts on services provided
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associates Degree (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location: One location
Job Type: Full-time
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: One location
Apply for this job with Thrive Medical Cannabis
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Join a fast growing technology company in Southern California. Our main product ProteusERP is an ERP system that primarily caters to the cannabis industry.
This is a Full Time Position
Our main office Located in Vista, CA, but this position is also available to fully remote employees.
Requires a healthy understanding of People, diversity and technology. Old and young.
MUST have the patience of a saint
MUST have problem solving skills
MUST be able to troubleshoot within technology
MUST be FRIENDLY and MUST be able to communicate.
MUST Respond and engage on all incoming customer inquiries with a sense of urgency
You need to be a detail oriented person with the ability to learn quickly.
Requirements
* 2 years customer facing support experience (B2B a bonus)
* Experience with CRM tools such as ZenDesk and Salesforce, SLACK and Experience with bug tracking tools (a bonus)
* Mac/WINDOWS OS familiarity
* Intermediate Excel skills
* Cannabis industry knowledge (a huge bonus)
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
Apply for this job with Proteus Business Solutions
Apply now →
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Bring DNA Technology Expertise to Cannabis
Medicinal Genomics is helping growers and researchers identify contamination and desirable traits, leading to healthier and more productive crops. Cannabis genomics will help drive sustainable productivity and offer solutions to ensure safe, consistent and effective breeding of cannabis. MGC was the first company to sequence the cannabis genome; our unique knowledge of cannabis and microbial genetics has enabled us to develop solutions that are revolutionary steps forward in addressing the primary unmet needs of medicinal cannabis cultivators and quality control laboratories. This is an exciting opportunity to join an early-stage company in a rapidly growing market.
We are looking for an Customer Support Specialist
Primary Function: Front line customer support for all inbound customer sales and service inquiries as well as sales order management.
Duties and Responsibilities
- Manage all inbound customer service inquiries and direct calls/emails/chats to the appropriate team or individual
- Manage all inbound orders including their review and approval
- Maintain direct contact with all customers and build relationships with key accounts
- Support the sales team (territory managers)
- Effectively work and communicate with sales team, marketing and other departments.
- Coordinate with shipping and operations teams regarding order status, shipping dates, product availability and back orders and communicate appropriate information to customers
- When needed, investigate problems related to shipment of products, credits and new orders.
- Rigorously document communications in CRM
- Keep customer records up to date in ERP (Enterprise Resource Planning software)
- Help maintain CRM (Customer Resource Management database)
- Help Operations team maintain content on the webstore
Experience
- Previous customer service or customer support experience
- Previous experience in customer support at a biotech or life science company
- Good communication skills for phone support and call handling
- Good interpersonal skills to communicate effectively with different departments
- Flexibility / Adaptability to learn about new product lines
- Previous experience with ERP systems like NetSuite, Oracle, or SAP
- Previous experience with CRM systems like Salesforce or Hubspot
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
Apply for this job with Medicinal Genomics Corp.
Apply now →
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Hi Candidates , Looking for work? Your Hired!
Trulieves is hiring 50+ Customer Service Reps/ Patient Care Consultants for our call center located in Clearwater. Must text full name and email address, add "clearwater" to (480) 612-9713. Sofy will respond with time slot for interview/flyer . You will be trained to work in our Clearwater corporate office. Please note this is not outbound sales, you will be a trained customer care consultant for our cannabis patients. We have multiple shifts available, Sofy will respond to those who TEXT HER, please read below.
1- Must be 21+
2- Must Pass back ground check
3- No experience needed/ walk ins welcome
TRULIEVE HIRING EVENT
7/13/22
13773 Icot Blvd. #5
Clearwater, FL 33760
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
To learn more about our company, please visit our website;
https://www.trulieve.com
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Clearwater, FL 33760: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you 21+ years
Work Location: One location
Apply for this job with Trulieve
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CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Cannabis Sales Representative/Customer Support
Clone to Grown LLC
1 year ago
We are an established cannabis company providing a full array of premium products. We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. This position will require the candidate to communicate with a large number of dispensaries and ensure that all of their products are satisfactory and that orders are timely and accurate.
We expect you to perform well in a team environment. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
The ideal work experience for the candidate is previous experience working in sales or telemarketing and is comfortable working on the phone and has exceptional communication and people skills.
Responsibilities
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Interact with existing clients to ensure all of their product needs are met at all times
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Skills
- Proven work experience as a Sales support specialist, Sales support associate, or telemarketing
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Teamwork and motivational skills
- Experience using seed-to-sale tracking (e.g. Metrc, Distru, GrowFlow)
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Do you have previous sales or telemarketing experience? If so, how many years?
Work Location: One location
Apply for this job with Clone to Grown LLC
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position Summary
The Cultivation Customer Support Manager consults large commercial growers to scale their production in the most cost effective and sustainable way, using our genetics, high performing seeds and cultivation expertise. This role understands the customer’s agronomic practices, product needs, cultivation planning process, and uses that to make customized recommendations to increase yield and productivity for the grower. The Cultivation Customer Support Manager will coordinate with customers and partners to provide comprehensive cultivation expertise and support services. This role is critical to deliver on our customer promise and ensure customers have a successful experience with our products. This individual will be involved in all aspects of customer support, on-boarding, product trials, knowledge transfer, growing, planning, and product portfolio management for key accounts. A successful person in this role will be ‘the voice of the customer’ to bring customer needs, market trends and new ideas on genetics and cultivation practices back to the business.
Responsibilities
- Assess the level of customer proficiency, expertise, and production infrastructure to successfully produce cannabis and hemp products at scale.
- Assess standard operating procedures for cultivation, production and grow teams.
- Provide advice, recommendations and best agronomic practices to large scale growers and be a subject matter expert for growing hemp and cannabis.
- Collaborate with customers on trials, new product development and innovation launches.
- Support customers to enable customer success through each stage of product adoption: trial, limited production, and commercial production:
- consultancy role with customers to manage product lineup and lifecycles
- new product assessment, advancement and commercial introduction
- pre-commercial trials of our products
- transitioning customers from limited production to commercial production.
- Establish and manage scope, milestones and timelines for grows with customer:
- ensure grows perform as expected from delivery through harvest
- provide information to keep our customers informed and projects on track
- liaison between customers and the tech circle.
- Grow partnership, roadmap customer success, goals, and strategize for increasing customer value.
- Cross-functional collaboration
- Share key tech circle learnings with sales, marketing, and product management
- Share key customer learnings with tech circle, product management and marketing.
- Document, refine and update product agronomic SOPs based on customer insights.
- Work closely with the breeding, product management and technology development to provide input that improves product development and release.
- acquire and disseminate market intelligence gained from customer and marketplace interactions
- support development of marketing and technical collateral
- develop pre-commercial tech sheets for product advancement.
- Provide internal updates to stakeholders and generate reports for internal use (e.g. summary reports on all grows in a particular region, summary reports on success or failure for all grows)
Skills
- Formal Education: BS degree in Horticulture, Agronomy or Agriculture
- 5+ years experience successfully cultivating hemp and cannabis plants on a commercial scale.
- Experience in crop consultant advocacy in agronomic/horticultural with deep subject matter expertise in crop inputs, genetic selection, management and crop production systems.
- Experience to persuade customers to engage with new, innovative products (clones to seed switch)
- Demonstrated, verifiable track record of consistently maintaining customer relations and driving value as a horticulture/agronomy expert.
- Experience in serving the development needs of the customer, addressing customer concerns.
- Effective project management and organizational skills, with the ability to effectively manage simultaneous projects with competing resources and timelines.
- Ability to operate professionally and effectively with team members at all levels, as well as customers and partners.
- Ability to make recommendations based on data analysis and insights.
- Strong drive to meet or exceed customer expectations.
- Ability to work calmly and productively under pressure.
- Ability to influence cross-functional teams without formal authority.
- Persistence and attention to detail in all aspects of the job.
- Outstanding communication and relationship building skills.
- A positive attitude and a general optimistic outlook, with a demonstrated ability to proactively find solutions when facing obstacles.
- Ability to work fluidly with G-Suite, Slack, project management platforms and other relevant general business software.
Role Type + Location
Full time hybrid position. Includes work from home and onsite at our facility in Hillsboro (approx. 30%) combined with on site customer visits across the US (70%).
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Willingness to travel:
- 50% (Required)
Work Location: Multiple Locations
Apply for this job with Progressive Plant Research
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Support and Intake Specialist
Company Profile
Agricor and our sister hemp testing lab, Botanacor, have joined forces with SC Laboratories, Inc. based in Santa Cruz, CA, to provide cannabis and hemp brands with access to the most comprehensive, industry-forward testing solutions in North America.
The combination brings together three of the longest standing and most respected cannabis and hemp testing organizations in the U.S. and forms the foundation of a national testing network. The combination will bring value to both the hemp and cannabis industries, ranging from access to a broader range of testing resources, improved data delivery, innovative science, instrument redundancy and increased testing capacity, and improved operations to accelerate turnaround times.
Agricor is seeking a full time Customer Support and Intake Specialist to join the team.
Position Summary
The Customer Support and Intake Specialist’s primary responsibilities will include but are not limited to screening all persons prior to entry, greeting and checking-in qualified patients and caregivers, conducting the patient intake process, entering patient data and collaborating with Lab Analysts to work on getting what our customers need and want.
Specific Duties/Responsibilities:
- Manage outstanding phone and in-person customer service skills.
- Be first point of contact for employees, patrons, visitors, deliveries, and inspectors
- Receive and inspect samples as they come into facility to ensure proper packaging, no leaks, damages, etc.
- Daily duties include opening packages from customers regularly and will be required to utilize proper PPE if necessary.
- Be able to follow proper intake processes on all samples in accordance with Standard Operating Procedures.
- Work closely with sales team to assist with any customer inquiries or questions.
- Answer general and technical questions from customers involving due date of sample(s), status of sample(s) in testing, etc.
- Maintain sample storage in compliance with State law
- Help to maintain a clean, safe, welcoming environment inside and outside the facility
- Daily duties require proficiency in Microsoft Word, Excel, internet; comfortable learning/using new software.
- Complete additional projects assigned by the Manager.
Qualifications and Required Experience:
- High school diploma or equivalent required; 2+ years post-secondary education in a related field preferred.
- Must have strong communications skills; excellent customer service skills; proficiency using Google applications including Drive and Docs; advanced knowledge of Microsoft Office applications and email.
- Must be able to communicate clearly, calmly and in a positive, helpful manner, adapt to a varied clientele, ability to multi task, prioritize and manage time effectively, ability to work in a fast-paced environment, ability to work well with others, ability to read, write, and speak English.
- Other Characteristics: Comfortable working in the cannabis industry.
- Must have 1-2 years of experience in a customer service role; client-service intensive industry (hospitality, retail, medical) preferred.
- Requires extended time standing, walking, bending and reaching.
Compensation: $18 /HR
All employment offers will be contingent upon successful completion of a background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SC Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Denver, CO 80223: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with Agricor
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Title: Customer Support Agent
Job Status: Full-time
Location: Bountiful, UT - work done primarily at home
Salary: $16 - $18 based on experience
WholesomeCo Cannabis is a complete, plant-to-patient medical cannabis company. We believe in the medicinal value of cannabis as a natural path to health and wellness. As one of Utah's first Medical Cannabis Pharmacies, we're on a mission to meet patients' needs along their cannabis journey, including the convenience of state-wide home delivery.
We are seeking team members to continuously raise the bar on customer experience as we continue to scale the first medical cannabis delivery service in Utah. As a customer support agent you’ll play a key role in the entire delivery process from assisting customers place orders to dispatching drivers to complete deliveries.
*
What you’ll do: *
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations
- Coordinate and schedule deliveries, assemble orders, and facilitate payment processing.
- Driver dispatch support. Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route.
- Create transportation manifests and other required records for patient deliveries.
- Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgement is key.
- Light Scheduling - As we continue to grow, you’ll be expected to have a certain level of knowledge related to scheduling and driver availability. Even though this responsibility falls under the manager, it is important for you to not only have access to the scheduling tools but to learn the use of them and make approved changes if necessary.
- Other duties as requested
*
What we’re looking for: *
- Superior communication skills are paramount - written and verbal
- Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
- Experience working with smartphone applications
- Good teamwork mentality: able to build trustworthy and supportive working relationships
- Experience in the transportation/dispatch industry
- Strong logical thinking, analytical skills, and problem solving skills
- Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
- Must be reliable and dependable at all times. Operations will rely on your schedule weekly to be successful.
- Flexible schedule -ability to work evenings, weekends, and 10 hr shifts as needed.
*
Requirements: *
- 2+ years of customer service experience preferred
- Zendesk experience preferred
- Must pass all required background checks
- Age 21 or over, per state requirement
- High school diploma or equivalent
- Schedule flexibility - availability to work weekdays, weekends, and some holidays
*
Benefits: *
- Employer-paid 60% of the total medical insurance premium
- Employer-paid 75% of the total dental insurance premium
- Employer-paid 75% of the total vision insurance premium
- Health Savings Account option for eligible health plans with up to a $150 match
- 401(k) with up to a 4% match
- Paid time off
*
Work Remotely*
- Work is performed primarily from home, with some meetings required at home.
_
WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._
Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.
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Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Apply for this job with WholesomeCo Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
PURCHASING PROCUREMENT AND CUSTOMER SERVICE JOB DESCRIPTION
HISIERRA® is strong growing company dedicated to providing top-shelf child-resistant, eco-friendly sustainable cannabis product packaging materials on a national basis. Our goal is to make the cannabis world a greener place by providing our customers with products to enhance their eco-friendly message and preserve their products with certified safe and child-resistant packaging solutions. We are looking for energized and talented individuals to grow and integrate with our existing team.
The Purchasing Procurement and Sales Support role is a hybrid position to assist the business with both product awareness with vendor purchases and the collections process resulting from sales. This role has lots of opportunity for an individual to “spread their talent wings” within the business. We are looking for an individual to grow within this role and enhance their talents. This will in turn optimize themselves in this position and provide growth opportunities within our business. We encourage upward growth and development within every aspect of our company, especially in a fast-paced growing cannabis industry.
PURCHASING PROCUREMENT RESPONSIBILITIES
- Create and process all purchase orders (PO) as needed. Make sure PO is sent to vendor and matches the PO entered into QuickBooks (QB)
- Receive inventory into QB, manage/track all receiving documentation (BOL); scan and save electronic copies in organized fashion by vendor name and period with related and pertinent details attached
- Work with vendors to get quotes and provide information on product specs to align to our customer’s needs. Includes supporting and providing information to Sales team as needed.
- Work with Sales Team on new product ideas and provide insight and vendor information when necessary; This may entail working with various vendors, sales reps and potentially the customer to provide solutions to the customer’s product needs
- Product awareness on all our products we currently sell; Be a strong resource for knowing what we currently use, what any new potential vendors sell and their specs of their product(s)
- Responsible for all product returns which includes making sure necessary changes to dates and costs/pricing are communicated to customer service and/or respective vendors; Also, to ensure we receive the credit invoice for the returned product from vendor if applicable
- Matches PO vendor pricing to most recent price sheet or directly to quote received from
Vendor; Research and resolve discrepancies in vendor pricing between quotes and price on PO submitted to vendor
- Maintain most up to date vendor information in QB for all unit costs, vendor names and addresses, proper product SKU #’s and any other related information needed in QB
- Organize, facilitate, and complete monthly physical inventory counts; Research and resolve properly any discrepancies discovered during physical counts; Provide a summary of findings, corresponding resolutions and counts to management for review; Post all approved adjustments timely and accurately into QB
- Manage open purchase orders, in transit shipments and backlogged items daily and provide complete and accurate Open PO Report (auto-generated report in QB) to Management.
- Assist in ad-hoc reporting and analysis where needed
CUSTOMER SERVICE RESPONSIBILITIES (CSR)
- Direct support arm to Vice President of Sales as needed in daily activities
- Assist as backup CSR which entails cross-training with primary CSR to ensure daily functions keep moving and invoicing is being kept up on a daily basis in their absence
- Provide support to Sales Team by researching and resolving discrepancies daily with orders in relation to what has shipped and billed, in transit or items on backorder
- Assist with organizing, preparation and setting up trade show events; responsible for purchasing, tracking, and receiving in items that are needed for events; help facilitate and coordinate timing of items in preparation for event (pamphlets, giveaways, business cards, displays, product samples, printed literature to hand out, and any other relevant items
- Prepare sample packets for new customers and for trade shows; responsible for putting packets together and sending them out per direction of Sales Team
- Assist with general organization of weekly communication and reporting to Sales Team
- Field customer inquiries and research/resolve discrepancies in invoicing and shipments of product
- Process and complete background checks on all new customers or as needed with customers not paying timely
- Process all daily collections into QB in a timely and accurate manner; Compare dollars received from online orders, over the phone payments from customers, checks received in mail and electronic wire/ACH deposits to the respective customer’s open invoices.
- Process deposits received on estimates; apply against invoice when generated at the time the product gets shipped to customer
- Discrepancies found in payments applied against amounts invoiced should be resolved in a timely and accurate manner; Raise all discrepancies to Management and, if necessary, to Sales
Team; Assistance provided from Management when needed
- Manage merchants used for online payments and ensure cash actually received into our bank account daily; Includes researching and resolving any discrepancies noted in online/web payments
- Provide daily cash receipts total to Management for cash flow tracking purposes
- Assist in ad-hoc reporting and analysis where needed
REQUIREMENTS AND SKILLS
- 2-5 years experience in purchasing
- Proficient in QuickBooks (QB)
- Proficient in Microsoft Suite
- Works very well independently and accountable for own work
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- Hands on experience with HubSpot (CRM database) a plus
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Experience:
- Purchasing: 2 years (Required)
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Work Location: Multiple Locations
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CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on Weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- Product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
Following CDC recommendations.
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
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COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Downey, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: One location
Apply for this job with Good Tree
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We are seeking passionate individuals to represent our cannabis delivery service which prides itself on our customer experience. The Phone/Internet Dispatcher is responsible for providing exceptional and professional service to all customers, vendors, and guests that order through text or our online service. The Phone Dispatcher will work in various roles within the company, as outlined below. It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Answer and route all incoming calls from patients and customers.
- Provide excellent customer service as well as maintain a professional, positive, and friendly attitude when dealing with guests on the phone.
- Input patient registration information into the system.
- Use the database to search for existing patients to initiate and process transactions.
- Handle all online and phone orders through a text messaging system.
- Always maintain a clean and organized workspace.
- Manage, route, track and assign deliveries to a fleet of drivers.
- Ensure correct product is pulled and bagged for each order.
- Assist customers with possible substitutions when items are sold out or are unable to be fulfilled.
- Help with packaging duties in the warehouse.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
- Valid identification to work in the US.
- Possess strong interpersonal, communication, and customer service skills.
- Must be able to multi-task.
- Must be proactive and solution-oriented with a positive attitude.
- Strong multi-tasker and able to work in a fast-paced environment.
- No violent or drug related criminal convictions.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Lead, Customer Support
Do you have what it takes to be a part of an industry leading cannabis company? We are GrowHealthy – a company dedicated to delivering the best products and services possible to the patients of Florida. GrowHealthy is a high-growth business asset of iAnthus Capital Management. We are positioned to become one of Florida’s largest and most trusted medical marijuana companies. Working hand-in-hand with state and local governments, the GrowHealthy brand features company-grown, tested, safe, and effective medical marijuana products
The Customer Support Lead will support Customer Service & Support management by supervising tasks, monitoring performance, ensuring adherence to company policies, and delegating work. The Customer Support Lead is expected to lead others by example by providing exemplary service themselves. Customer Support Leads act as the first line of defense for customer inquiries, issues and employee questions and concerns.
Essential Duties and Responsibilities:
- Create an environment of "Patients First" focusing on excellent patient interaction
- Recognize and appropriately respond to the patients with ease and compassion
- Maintain the highest level of confidentiality with patient information and interactions
- Multi-task, think critically, and work quickly to resolve problems as they arise
- Create and execute patient orders based off physician recommendations and accurately deduct the amount from the Office of Medical Marijuana Use Registry (OMMUR)
- Keep current with company policies and procedures
- Carry keys and alarm codes; open and close the workplace, disarm and arm alarm system where appropriate
- Perform and supervise daily procedures, including but not limited to: taking inbound calls, make outbound calls, process patient support tickets and orders via phone and on-line.
- Provide back-up leadership and support in the absence of Customer Service management.
- Monitor and assist all staff; assign daily duties
- Train and support new team members
- Provide customer-focused service to our patients and assist them with requests
- Provide product knowledge and information to patients, as per training received
- Collaborate with management to organize and/or coordinate staff schedules and activities
- Handle managerial tasks when Customer Support and Service Managers are unavailable
- Check and respond to email and phone messages
- Manage paperwork and tend to other office tasks
- Ensure that all employees adhere to corporate processes and safety standards
- All other duties and responsibilities as assigned
Minimum Requirements:
- High School Diploma or equivalent
- Must be at least 21 years of age
- Is required to pass a Florida Department of Law Enforcement Office of Medical Marijuana Use Level 2 Background Screening
- Competency to learn, understand and perform functionality daily within: Microsoft Office Suite, Florida Department of Health OMMU Patient Registry, Zendesk, Adilas, Customer Relationship Management (CRM) systems
- Open availability and schedule flexibility (All Weekday, Evenings, Weekends, Holidays)
- 2+ years of Call Center/Contact Center experience
- Strong and proven customer service skills
- Must possess a positive and professional attitude
- Ability to quickly learn and apply new technologies and systems
- Must have reliable transportation
- Knowledge of the Florida Medical Marijuana Rules & Regulations is a plus
Physical Demands
Physical Demands
Percentage of Work Time Spent on Activity
0-24%
25%-49%
50%-74%
75-100%
Lifting/Pulling/Pushing: Must be able to lift to 50lbs
XX
Fingering/Grasping/Feeling: Must be able to type and use technical sources.
XX
Climbing/Stooping/Kneeling: Must be able to stoop or kneel
XX
Standing/Walking: Must be able to move about departments
XX
Extended Sitting, Phone and Computer Use
XX
Work Environment
Open and shared office environment; may have access to private office and/or conference room for private meetings.
Exposed to elevated noise levels due to high traffic and high-volume telephone use with coworkers in same area.
Equal Opportunity Employment
GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status.
TT8VVHB1NG
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Cannabis Sales Representative/Customer Support
Clone to Grown LLC
2 years ago
We are an established cannabis company providing a full array of premium products. We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. This position will require the candidate to communicate with a large number of dispensaries and ensure that all of their products are satisfactory and that orders are timely.
We expect you to perform well in a team environment. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
The ideal work experience for the candidate is previous experience working in sales or telemarketing and is comfortable working on the phone and has exceptional communication and people skills.
Responsibilities
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Interact with existing clients to ensure all of their product needs are met at all times
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Skills
- Proven work experience as a Sales support specialist, Sales support associate, or telemarketing
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Teamwork and motivational skills
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Do you have previous sales or telemarketing experience? How many years?
Work Location: One location
Apply for this job with Clone to Grown LLC
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Phylos is a crop science company using modern molecular genetics and computational biology to breed the next generation of hemp and cannabis. Since 2014 we have supported grower success with genetic testing products offering unparalleled accuracy and reliability. We are a new generation of plant scientists, transforming the hemp and cannabis industries with elite seeds and clones. By leveraging our deep expertise in the cannabis genome, we are unlocking the potential of this plant to be grown at scale, providing cultivators in every region with the varieties, tools, and expertise to drive business growth.
We’re passionate about creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical ability, ethnicity, and perspective are stronger and more innovative companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do.
POSITION SUMMARY:
The Technical Account Manager (TAM) consults large commercial growers to scale their production in the most cost effective and sustainable way, using Phylos’ genetics, high performing seeds and cultivation expertise. This role understands the customer’s agronomic practices, product needs, cultivation planning process, and uses that to make customized recommendations to increase yield and productivity for the grower. The TAM will coordinate with product development, customer success, sales and marketing teams to provide comprehensive cultivation expertise and support services to our customers and partners. This role is critical to deliver on our customer promise and ensure customers have a successful experience with our products. The TAM will be involved in all aspects of customer support, on-boarding, product trials, knowledge transfer, growing, planning, and product portfolio management for key accounts. A successful TAM will be ‘the voice of the customer’ to bring customer needs, market trends and new ideas on genetics and cultivation practices back to the business.
LOCATION:
- Located in Portland, OR, working from home or onsite in Hillsboro. Includes work from a remote location (approx. 30%) combined with on site customer visits across the US (70%).
- Please include a cover letter and resume in PDF file.
RESPONSIBILITIES:
- Assess level of customer proficiency, expertise, and production infrastructure to successfully produce cannabis and hemp products at scale.
- Assess standard operating procedures for cultivation, production and grow teams.
- Provide advice, recommendations and best agronomic practices to large scale growers and be a subject matter expert for growing hemp and cannabis.
- Collaborate with customers on trials, new product development and innovation launches.
- Support customers to enable customer success through each stage of product adoption: trial, limited production, and commercial production: consultancy role with customers to manage product lineup and lifecycles, new product assessment, advancement and commercial introduction pre-commercial trials of our products transitioning customers from limited production to commercial production.
- Establish and manage scope, milestones and timelines for grows with customer: ensure grows perform as expected from delivery through harvest, provide information to keep our customers informed and projects on track liaison between customer and the Phylos tech circle.
- Grow partnership, roadmap customer success, goals, and strategize for increasing customer value.
- Cross-functional collaboration; Share key tech circle learnings with sales, marketing, and product management, Share key customer learnings with tech circle, product management and marketing.
- Document, refine and update product agronomic SOPs based on customer insights.
- Work closely with the breeding, product management and technology development to provide input that improves product development and release: acquire and disseminate market intelligence gained from customer and marketplace interactions, support development of marketing and technical collateral, and develop pre-commercial tech sheets for product advancement.
- Provide internal updates to stakeholders and generate reports for internal use (e.g. summary reports on all grows in a particular region, summary reports on success or failure for all grows)
Skills
- Formal Education: BS degree in Horticulture, Agronomy or Agriculture
- 5+ years experience successfully cultivating hemp and cannabis plants on a commercial scale.
- Experience in crop consultant advocacy in agronomic/horticultural with deep subject matter expertise in crop inputs, genetic selection, management and crop production systems.
- Experience to persuade customers to engage with new, innovative products (clones to seed switch)
- Demonstrated, verifiable track record of consistently maintaining customer relations and driving value as a horticulture/agronomy expert.
- Experience in serving the development needs of the customer, addressing customer concerns.
- Effective project management and organizational skills, with the ability to effectively manage simultaneous projects with competing resources and timelines.
- Ability to operate professionally and effectively with team members at all levels, as well as customers and partners.
- Ability to make recommendations based on data analysis and insights.
- Strong drive to meet or exceed customer expectations.
- Ability to work calmly and productively under pressure.
- Ability to influence cross-functional teams without formal authority.
- Persistence and attention to detail in all aspects of the job.
- Outstanding communication and relationship building skills.
- A positive attitude and a general optimistic outlook, with a demonstrated ability to proactively find solutions when facing obstacles.
- Ability to work fluidly with G-Suite, Slack, project management platforms and other relevant general business software.
We have been honored to receive inquiries for our positions from all over the world. In order to have the best possible outcome in the hiring process, we would like to make sure that you are aware that:
1. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
2. Given the current status of cannabis in the US, if you are not a US citizen, there is a possibility that this association may jeopardize the status of your VISA, and/or your ability to exit and reenter the United States. If this is a concern for you, please contact your immigration attorney regarding this potential risk prior to proceeding with your application.
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Multiple Locations
Apply for this job with Phylos
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who are we?
CBANC is a comprehensive online platform focused on supporting financial institutions of all sizes to maintain choice and flexibility for consumers. The CBANC platform provides over 8,500 US financial institutions access to the industry’s largest verified professional community, a comprehensive online B2B marketplace of financial services and fintech providers, and innovative continuing education programs designed to meet the needs of customers and members today and into the future.
Financial Institution professionals across the US join CBANC to solve the industry’s biggest challenges, identify the latest trends and influence the future of banking.
What can we offer you?
An opportunity to drive significant value and directly contribute to the overall growth of the company.
-
Flexible work schedule to meet your needs
-
Access to training and education for emerging technologies like Cryptocurrency and Cannabis Banking
-
Direct access to a seasoned leadership team.
-
Highly talented and dedicated teammates.
An open, supportive, and collaborative work environment.
Who you are
You’re a seasoned customer support representative, who can be a team player in passionately serving and delighting CBANC Members at every interaction. Maybe, you are a current CS team leader looking for an opportunity to create the next great CS team. You enjoy working in a fast-paced environment and can manage CS tasks from monitoring customer requests to helping them through any challenges whether it be via phone, email, chat, or social media. You thrive on helping customers achieve their objectives and the thought of not responding quickly gives you anxiety. You live for those little moments where you anticipate a need and surprise the customer with not only a resolution, but a new way of seeing the product that helps them get more value.
About the Role:
Serve customers by providing the right information customers are looking for and resolving product related issues via phone, chat and/or email.
-
Resolve issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
-
Respond to issues or concerns within the CBANC Community and let customers know how to reach out and identify opportunities for CBANC to improve the customers’ experience.
-
Assist in the development of standards and best practices to help guide future CS team members
-
Define KPIs and SLAs to help measure the impact CS has on company performance
-
Recommend potential product/marketing asset improvement / adjustment to relevant teams by collecting and sharing customer needs.
-
Prepare product defect reports on a monthly basis by collecting, analyzing, logging, and sharing defect related information to product teams.
Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Basic Qualification:
2+ years of proven customer support or related experience with a track record of progress
-
Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and colleagues
-
Strong problem-solving skills and the ability to think analytically while working in a fast-changing environment
-
Excellent communication and relationship building skills with both staff members and customers
-
Associate degree or equivalent customer-facing work experience
Familiarity MS office software, Google suites and phone systems
Desired but not necessary:
Previous experience using ZenDesk, Intercom and similar customer support tools
Previous experience, especially in member based organizations or online marketplaces
What you'll get
-
Austin Offices in the 38th and Lamar corridor with free parking
-
Best-in-class health, dental, vision, and disability
-
Equity grants with ongoing opportunities
-
Work with a small distributed team that love what they do
-
The ability to work from wherever makes you happy
-
Parental leave and family medical leave
-
Flexible paid time off
-
Work for a fast-growing technology company with a supportive, inclusive, and fun culture
We encourage you to apply!
At CBANC, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected class. CBANC is an equal opportunity employer.
Apply for this job with CBANC Network
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are seeking passionate individuals to represent our cannabis delivery service which prides itself on our customer experience. The Phone/Internet Dispatcher is responsible for providing exceptional and professional service to all customers, vendors, and guests that order through text or our online service. The Phone Dispatcher will work in various roles within the company, as outlined below. It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Answer and route all incoming calls from patients and customers.
- Provide excellent customer service as well as maintain a professional, positive, and friendly attitude when dealing with guests on the phone.
- Input patient registration information into the system.
- Use the database to search for existing patients to initiate and process transactions.
- Handle all online and phone orders through a text messaging system.
- Always maintain a clean and organized workspace.
- Manage, route, track and assign deliveries to a fleet of drivers.
- Ensure correct product is pulled and bagged for each order.
- Assist customers with possible substitutions when items are sold out or are unable to be fulfilled.
- Help with packaging duties in the warehouse.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
- Valid identification to work in the US.
- Possess strong interpersonal, communication, and customer service skills.
- Must be able to multi-task.
- Must be proactive and solution-oriented with a positive attitude.
- Strong multi-tasker and able to work in a fast-paced environment.
- No violent or drug related criminal convictions.
Apply for this job with Lyt Delivery
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who are we?
CBANC is a comprehensive online platform focused on supporting financial institutions of all sizes to maintain choice and flexibility for consumers. The CBANC platform provides over 8,500 US financial institutions access to the industry’s largest verified professional community, a comprehensive online B2B marketplace of financial services and fintech providers, and innovative continuing education programs designed to meet the needs of customers and members today and into the future.
Financial Institution professionals across the US join CBANC to solve the industry’s biggest challenges, identify the latest trends and influence the future of banking.
What can we offer you?
- An opportunity to drive significant value and directly contribute to the overall growth of the company.
- Flexible work schedule to meet your needs
- Access to training and education for emerging technologies like Cryptocurrency and Cannabis Banking
- Direct access to a seasoned leadership team.
- Highly talented and dedicated teammates.
- An open, supportive, and collaborative work environment.
Who you are
You’re a seasoned customer support representative, who can be a team player in passionately serving and delighting CBANC Members at every interaction. Maybe, you are a current CS team leader looking for an opportunity to create the next great CS team. You enjoy working in a fast-paced environment and can manage CS tasks from monitoring customer requests to helping them through any challenges whether it be via phone, email, chat, or social media. You thrive on helping customers achieve their objectives and the thought of not responding quickly gives you anxiety. You live for those little moments where you anticipate a need and surprise the customer with not only a resolution, but a new way of seeing the product that helps them get more value.
About the Role:
- Serve customers by providing the right information customers are looking for and resolving product related issues via phone, chat and/or email.
- Resolve issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Respond to issues or concerns within the CBANC Community and let customers know how to reach out and identify opportunities for CBANC to improve the customers’ experience.
- Assist in the development of standards and best practices to help guide future CS team members
- Define KPIs and SLAs to help measure the impact CS has on company performance
- Recommend potential product/marketing asset improvement / adjustment to relevant teams by collecting and sharing customer needs.
- Prepare product defect reports on a monthly basis by collecting, analyzing, logging, and sharing defect related information to product teams.
- Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Basic Qualification:
- 2+ years of proven customer support or related experience with a track record of progress
- Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and colleagues
- Strong problem-solving skills and the ability to think analytically while working in a fast-changing environment
- Excellent communication and relationship building skills with both staff members and customers
- Associate degree or equivalent customer-facing work experience
- Familiarity MS office software, Google suites and phone systems
Desired but not necessary:
- Previous experience using ZenDesk, Intercom and similar customer support tools
- Previous experience, especially in member based organizations or online marketplaces
What you'll get
- Austin Offices in the 38th and Lamar corridor with free parking
- Best-in-class health, dental, vision, and disability
- Equity grants with ongoing opportunities
- Work with a small distributed team that love what they do
- The ability to work from wherever makes you happy
- Parental leave and family medical leave
- Flexible paid time off
- Work for a fast-growing technology company with a supportive, inclusive, and fun culture
We encourage you to apply!
At CBANC, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other protected class. CBANC is an equal opportunity employer.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Customer Support & Client Services Occupations: 2 years (Preferred)
Work Location: Multiple Locations
Apply for this job with CBANC
Apply now →
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WHO WE ARE
Green Check is a fintech company that connects financial institutions to the legal cannabis industry. Our web-scale platform serves cannabis business owners, along with banks and credit unions, to help them overcome the challenge of establishing reliable, long term financial partnerships. Green Check automates regulatory activities, modernizing the information flow and processes that keep high-risk businesses compliant with all federal, state, and local regulations. We’re passionate about building strong, lasting relationships between these two highly regulated industries.
READY TO JOIN US?
This position will work as a member of the Green Check Verified Support team which is a part of the broader GCV Customer Success team. The Support team is responsible for providing application support to GCV’s Financial Institution customers and their corresponding portfolio of Cannabis Related Businesses, ultimately driving complete resolution to complex issues. This is a remote position and all support interaction is done via phone, email and web and measured by specific support KPIs established by the Director of Customer Success.
To be successful, you should be self-motivated and eager to help shape the future of the Green Check Support team. You should be flexible, detail-oriented and highly skilled at working with customers. This position requires the ability to work with minimal direction, the capacity to work quickly, and identify and fix root causes of technical issues.
Send us a message with a copy of your resume and anything that will help us learn more about you and your goals. Please include a cover letter that helps us understand how your past experience can help you be successful in an evolving, fast-paced start-up environment.
WE’RE DEDICATED TO DIVERSITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
WHO YOU ARE
- You have 1-3 years or more professional experience in Customer Support/Service in software or the cannabis space.
- You’re an excellent communicator and pay close attention to detail.
- Work with a sense of urgency and to deliver solutions to customer needs.
- You can multitask and handle multiple tasks simultaneously with ease. You love working in a tight-knit team environment, but will roll up your sleeves and be self-directed, too. You realize there is always work to be done and always something new to learn.
- You are flexible and realize there is not a typical day in a start-up environment.
- You’re able to capture and organize information in a way that makes sense to members of the technical team.
WHAT YOU WILL DO
- Provide email, web, and phone support to GCV customers and partners in a timely and accurate manner.
- Gain a deep understanding of the Green Check products.
- Analyze break/fix issues, as well as respond to customer questions and account related tasks, in a timely manner.
- Submit well researched and well documented bugs and feature requests appropriately.
- Take on special tasks as needed.
- Close out and document tickets appropriately, maintaining CRM data cleanliness.
- Escalate issues accordingly.
*
HOPEFULLY YOU’LL ALSO BE FAMILIAR WITH
- Software support.
- Hubspot CRM and ticketing.
- Jira and other software related tools.
JOB TYPE
- Full-time
- Required work authorization: United States
EXPERIENCE
- Professional Experience in Technology Startup/SMB: 1-3 years
- Bachelor’s Degree or commensurate work experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- This is a remote position and is well suited for working from home.
- While performing the duties of this position, the employee is regularly required to talk and hear via electronic devices (ie. computer, monitor, microphone, video, etc.) The employee frequently is required to use hands or fingers to operate a computer keyboard and mouse. Specific vision abilities required by this position include reading and viewing information on a computer monitor.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
*
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Technical Support Occupations: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: Remote
Apply for this job with Green Check Verified
Apply now →
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CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- and product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Saturday, Sunday, Monday and Tuesday nights availability
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Part-time
Pay: $18.00 per hour
Medical, Dental and Vision Benefits Package
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Night shift
- On call
- Weekend availability
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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marketing /customer support with quotes orders and follow up in packaging, cosmetic , skincare and cannabis packaging . label & ship samples , keep show room organized .good phone manners and follow up . Knowledge of cosmetic and skincare packaging.Vietnamese speaking a plus
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Alll employees are required to have all shots and booster
Ability to commute/relocate:
- Long Beach, CA 90814: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- cusomer service: 1 year (Required)
- cusomer srevice: 1 year (Required)
Language:
- Vietnamese (Preferred)
Shift availability:
- Day Shift (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with The Packaging Company
Apply now →
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Cannabis Customer Support Rep at Call Center
Divine Wellness Center
2 years ago
High! We're Flowers and Flavors, we are a Cannabis Call Center partnered with two of LA's best cannabis dispensaries. We are here to expedite the process of guiding our customers through the cannabis world both online and over the phone. This job is performed from a small office with 2-4 people per shift.
As a Customer Service Call Rep you will handle all phone calls, manage online menus, guide customers through ordering process, explain products, and create orders. This position is responsible for providing fast and outstanding service to EVERY customer. This is an office position, not directly in the retail cannabis area, but works directly with it. We offer services through 3 platforms including our own website which has an online ordering system connected to our inventory and POS. You will be responsible for checking all ordering platforms and responding to customers quickly and professionally.
As delivery or pick up orders come in, you will:
-verify every customer's age
-verify medical documents (if any)
-contact customers over the phone to expedite ordering process
-help customers in choosing items
-process the order on our POS
-give customers totals for their orders
-help customers navigate our website
We do not tolerate employees to be under the influence of anything during shifts, this includes cannabis. Shifts are 7 hours long, with breaks.
Both full time and part time positions available.
REQUIREMENTS:
- MUST BE 21+
- Computer literacy!
- Ability to multi-task in high volume environments
- Good communication skills both verbally and written
- Ability to work quickly and efficiently under pressure
- Attention to detail
- Telephone communication skills
- Time management
- Cash handling/register experience
- Reliable transportation
- Able to work weekends and holidays if needed
- Night shifts would be required (3pm-10pm)
Job Types: Full-time, Part-time
Pay: $16.00 - $17.50 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
- Parental leave
Schedule:
- Evening shift
- On call
- Weekend availability
Ability to commute/relocate:
- Canoga Park, CA 91303: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- You must legally be at least 21 to work with cannabis. Are you of age?
Education:
- High school or equivalent (Preferred)
Language:
- Spanish (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: One location
Apply for this job with Divine Wellness Center
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
CUSTOMER SERVICE REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Customer Service Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates will be working in Oakland and there is no remote work available.
*MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
- Executes the Smoakland way sales strategy through prospecting calls and inbound inquiries.
-Answering all incoming calls and text messages on a timely manner while executing with the utmost care of our customers.
-Answering all review's on weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
- and product knowledge as it relates to the menu and cannabis trends.
-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
-*This is a busy call center - Multitasking, computer skills, words per minute, ability to track several tasks at once is critical to your success*.
Requirements
-Saturday, Sunday, Monday and Tuesday nights availability
-Minimum two years’ experience in sales and or customer service.
-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers.
-Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for DeliverMDs Team, to the email on this posting.
Job Types: Part-time
Pay: $18.00 per hour
Medical, Dental and Vision Benefits Package
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Night shift
- On call
- Weekend availability
Ability to commute/relocate:
- Oakland, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with DeliverMD
Apply now →
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Remote customer support at Medical Marijuana Clinic
Medical Marijuana Doctor
2 years ago
Medical Marijuana doctor's office is looking for a remote customer support specialist to join the team.
Responsibilities:
- Supervise and direct patient scheduling in accordance with doctors' requirements
- Answer incoming and outgoing calls and provide customer support
- Maintain high quality care and support for patients, go the extra mile to help others
- Represent organization with enthusiasm and professionalism
- Work with EMR software for patient management, scheduling, invoicing and other tasks
- Must take initiative, follow through and provide positive outcomes
Position requires strong communication skills on the phone and in person, computer literacy, ability to multi-task, and be detailed-oriented.
- Must be an advocate for Medical Marijuana.
- Must be able to work remotely in a private setting
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Application Question(s):
- This is a 1099 contract position. Are you comfortable with that?
Experience:
- Customer service: 1 year (Required)
- Call center: 1 year (Required)
- Medical Marijuana industry work: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
Apply for this job with Medical Marijuana Doctor
Apply now →
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customer support with quotes orders and follow up in the packaging the cosmetic , skincare and cannabis packaging . label & ship samples , keep show room organized .good phone manners and follow up . Knowledge of cosmetic and skincare packaging
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Alll employees are required to have all shots and booster
Ability to commute/relocate:
- Long Beach, CA 90814: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- cusomer service: 1 year (Required)
- cusomer srevice: 1 year (Required)
Language:
- Vietnamese (Preferred)
Shift availability:
- Day Shift (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Apply for this job with The Packaging Company
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Medical Marijuana doctor's office is looking for a remote customer support specialist to join the team.
Responsibilities:
- Supervise and direct patient scheduling in accordance with doctors' requirements
- Answer incoming and outgoing calls and provide customer support
- Maintain high quality care and support for patients, go the extra mile to help others
- Represent organization with enthusiasm and professionalism
- Work with EMR software for patient management, scheduling, invoicing and other tasks
- Must take initiative, follow through and provide positive outcomes
Position requires strong communication skills on the phone and in person, computer literacy, ability to multi-task, and be detailed-oriented.
- Must be an advocate for Medical Marijuana.
- Must be able to work remotely in a private setting
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Application Question(s):
- This is a 1099 contract position. Are you comfortable with that?
Experience:
- Customer service: 1 year (Required)
- Call center: 1 year (Required)
- Medical Marijuana industry work: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: Remote
Apply for this job with Medical Marijuana Doctor
Apply now →
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Job detailsSalary$50,000 - $53,000 a yearJob TypeFull-timeFull Job Description
Calling all civic-minded applicants who are looking for the opportunity to plant roots and grow with a purpose driven organization. Würk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!A successful Technical Customer Support Specialist will deliver comprehensive, high-quality support of Wurk’s HRIS product line. On this fast-paced team, the Technical CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical CSS will have a passion for problem-solving, technology, and helping others to promote customer success.What you’ll need to accomplish!
- Within your first 30 days, you will learn the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA
- Deliver timely solutions to customers while maintaining customer satisfaction
- Assess technical situations and establish case priorities/severities in accordance with their service level agreement
- Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
- Manage caseload in adherence to departmental goals/policies
- Document precise troubleshooting and customer interaction details
- Work individually and with a team to solve technical problems while communicating trending issues and best practices
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
- Add a personal touch to the support engagement
What you’ll need to have!
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
(i.e. ADP, Paychex, or similar)
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols,
and software applications
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The approximate base salary range for this position is $50,000 - $53,000 based on candidate experience, education and geographic location. This is the range for CO residents, consideration will be given for location, experience, etc.
Job Type: Full-time
Apply for this job with Wurk
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Job detailsSalaryFrom $15 an hourJob TypeFull-timePart-timeNumber of hires for this role2Qualifications
Customer Service: 1 year (Required)
Nugg is one of the hottest startups in the $30-50 billion marijuana space. If you’re passionate about joining a dynamic company that is already a leader in its industry (and is growing rapidly), Nugg is the right place for you!
We are seeking a patient support expert to provide assistance to patients applying for medical cannabis cards in 11 different states.
Please do NOT apply to this job if you do not meet the qualifications listed below.
HOURS and LOCATION:We have a part time shifts open. The position is remote, but does require undivided attention during scheduled hours. You must also live in CA to be considered. Our entire team is remote, but we have an office in Venice that you’re free to work at as much as you like.
COMPENSATION: starts at $15/hr, with bi-annual raises based on performance.
RESPONSIBILITIES:—be able to multi-task in a high paced enviorment. We have thousands of patients and customers that use our platform daily, which requires a high amount of adaptability as their questions and issues vastly range depending on which platform they are using and what state they live in.—help patients navigate the online application, video chat with a doctor, and receive their medical card.—help customers (in a timely, professional, and friendly fashion) to place orders using our delivery marketplace—collaborate on team-projects and company-wide efforts to advance the industry.
QUALIFICATIONS:—exceptional typist; you type 65+ wpm—exceptional communication skills and professional presence—innovative problem solver, results minded and solution focused—effective team player with ability to work independently—tech savvy, strong in multi-tasking between different programs and communications—you love helping people and making people smile—understanding of how the medical marijuana market works in California, New York, Nevada, Oklahoma, Missouri, Ohio, Pennsylvania, New Jersey and/or Virginia.
COMPANY OVERVIEW:
Based in Los Angeles, we’re the nation’s largest online cannabis marketplace. We provide quick, easy, and professional access to medical marijuana delivery for people in California, and have ambitious plans to offer our services throughout the entire United States. We have recently expand our delivery platform to a highly successful subscription model, NuggClub.
The other arm of our business, NuggMD, is the nation’s leading telemedicine platform for cannabis, connecting potential cannabis users with licensed doctors via live video to make getting a doctor’s recommendation for medical cannabis quick and painless.
NuggMD is the leading telemedicine platform for cannabis evaluations, has served over 500,000 people in California, New York, Nevada, Oklahoma, Missouri, Ohio, Pennsylvania, New Jersey, Virginia and will be available in more states soon.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Application Question(s):
- Do you live in CA?
Experience:
- Customer Service: 1 year (Required)
Apply for this job with NuggMD
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job detailsSalaryFrom $15 an hourJob TypeFull-timePart-timeNumber of hires for this role2Qualifications
Customer Service: 1 year (Required)
Nugg is one of the hottest startups in the $30-50 billion marijuana space. If you’re passionate about joining a dynamic company that is already a leader in its industry (and is growing rapidly), Nugg is the right place for you!
We are seeking a patient support expert to provide assistance to patients applying for medical cannabis cards in 11 different states.
Please do NOT apply to this job if you do not meet the qualifications listed below.
HOURS and LOCATION:We have a part time shifts open. The position is remote, but does require undivided attention during scheduled hours. You must also live in CA to be considered. Our entire team is remote, but we have an office in Venice that you’re free to work at as much as you like.
COMPENSATION: starts at $15/hr, with bi-annual raises based on performance.
RESPONSIBILITIES:—be able to multi-task in a high paced enviorment. We have thousands of patients and customers that use our platform daily, which requires a high amount of adaptability as their questions and issues vastly range depending on which platform they are using and what state they live in.—help patients navigate the online application, video chat with a doctor, and receive their medical card.—help customers (in a timely, professional, and friendly fashion) to place orders using our delivery marketplace—collaborate on team-projects and company-wide efforts to advance the industry.
QUALIFICATIONS:—exceptional typist; you type 65+ wpm—exceptional communication skills and professional presence—innovative problem solver, results minded and solution focused—effective team player with ability to work independently—tech savvy, strong in multi-tasking between different programs and communications—you love helping people and making people smile—understanding of how the medical marijuana market works in California, New York, Nevada, Oklahoma, Missouri, Ohio, Pennsylvania, New Jersey and/or Virginia.
COMPANY OVERVIEW:
Based in Los Angeles, we’re the nation’s largest online cannabis marketplace. We provide quick, easy, and professional access to medical marijuana delivery for people in California, and have ambitious plans to offer our services throughout the entire United States. We have recently expand our delivery platform to a highly successful subscription model, NuggClub.
The other arm of our business, NuggMD, is the nation’s leading telemedicine platform for cannabis, connecting potential cannabis users with licensed doctors via live video to make getting a doctor’s recommendation for medical cannabis quick and painless.
NuggMD is the leading telemedicine platform for cannabis evaluations, has served over 500,000 people in California, New York, Nevada, Oklahoma, Missouri, Ohio, Pennsylvania, New Jersey, Virginia and will be available in more states soon.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Application Question(s):
- Do you live in CA?
Experience:
- Customer Service: 1 year (Required)
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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 105 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 4,600 team members across the United States. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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About LeafLink
The Role
Responsibilities
Qualifications
Benefits
LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.
With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/.
Our team, backed by funding from leading VC's, including Thrive Capital and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!
The Role
LeafLink is looking for a Customer Support Lead, Payments with exposure to payments and financing use-cases to join our growing team in New York City. We know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We have built and continue to expand our team of creative problem-solvers from a diverse group of industries, specialties and backgrounds.
This role will own and drive the customer service function for payments and work across the organization to identify, plan, and commit to processes which make commerce between cannabis companies radically simple.
Responsibilities
- Executes policies and procedures to facilitate a quality customer service experience for customers using our payments and financing solutions.
- Hit target performance metrics and goals including first response time, time to resolution, and CSAT.
- Use support tools to respond to users, track trends, implement new process improvements, and track tickets. Track activities in Salesforce to share customer touchpoints with CSMs and account stakeholders.
- Identifies and shares customer trends and product feedback to improve the customer experience and drive further retention.
- Acts as a liaison between the customer service team and other internal and external teams
- Ensure updated content across customer-facing resources through article development, macro creation, and video development.
- Utilize Jira to consolidate, solidify, and share end user product feedback with the product team.
- Work collaboratively with a remote CS org including teammates in various office locations.
- Performs other related duties as assigned.
Qualifications
- 3+ years of customer service experience across payments, commerce and enterprise focused platforms
- Track record for supporting customer service function while a company is growing at scale
- Strong leadership abilities to maintain, level-up, and inspire both the team and the community we serve in the marketplace
- Ability to partner with business teams on commercial concepts and distribution strategies to ensure a collaborative customer engagement approach
- Exposure or experience covering existing and emerging financial technologies such as digital payments, credit and/or banking use cases
- Excellent communication skills to respond to users through email, ticketing system, and phone.
- Experience using Zendesk, Jira, and Salesforce required.
Benefits
- Flexible PTO to give our employees a little extra R&R when they need it
-
Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Commuter Benefits through a Flexible Spending Account
- A robust stock option plan to give our employees a direct stake in LeafLink's success
Apply for this job with LeafLink
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About LeafLink
The Role
Responsibilities
Qualifications
Benefits
LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.
With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/.
Our team, backed by funding from leading VC's, including Thrive Capital and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!
The Role
LeafLink is looking for a Customer Support Agent to support users across our multiple solution lines. They will work collaboratively with solution line experts to thoroughly understand the unique value propositions, the distinct workflows, and the best customers solutions across each line.
We know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We have built and continue to expand our team of creative problem-solvers from a diverse group of industries, specialties and backgrounds.
Responsibilities
- Execute policies and procedures to facilitate a high quality support experience for customers across solution lines.
- Hit target performance metrics and goals including first response time, time to resolution, and CSAT.
- Use support tools to respond to users, track trends, implement new process improvements, and track tickets. Track activities in CRM to share customer touchpoints with CSMs and account stakeholders.
- Ensure updated content across customer-facing resources through article development, macro creation, and video development.
- Act as a liaison between the customer support team and other internal and external teams.
- Identify and share customer trends and product feedback to improve the customer experience and drive further retention.
- Utilize Jira to consolidate, solidify, and share end user product feedback with the product team.
- Be a power user of LeafLink to develop and maintain a thorough understanding of the product and internal systems.
- Help both customers and colleagues succeed through knowledge sharing and identifying creative solutions and work-arounds to multiple workflow needs.
- Performs other related duties as assigned.
Qualifications
- 2+ years of experience with customer support for a SaaS platform. Marketplace and/or ecommerce experience is a plus.
- Track record for supporting customer service function while a company is growing at scale.
- Experience with servicing multiple business lines and users across multiple platforms.
- Ability to partner with business teams on commercial concepts and distribution strategies to ensure a collaborative customer engagement approach.
- Excellent communication skills to respond to users through email, ticketing system, and phone.
- Experience using Zendesk, Jira, and Salesforce required.
Benefits
- Flexible PTO to give our employees a little extra R&R when they need it
-
Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Commuter Benefits through a Flexible Spending Account
- A robust stock option plan to give our employees a direct stake in LeafLink's success
Apply for this job with LeafLink
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
From $15 an hour
Job Type
Full-time
Part-time
Number of hires for this role
2
Qualifications
Full Job Description
Salary
From $15 an hour
Job Type
Full-time
Part-time
Number of hires for this role
2
Qualifications
Customer Service: 1 year (Required)
Full Job Description
Nugg is one of the hottest startups in the $30-50 billion marijuana space. If you’re passionate about joining a dynamic company that is already a leader in its industry (and is growing rapidly), Nugg is the right place for you!
We are seeking a patient support expert to provide assistance to patients applying for medical cannabis cards in 11 different states.
Please do NOT apply to this job if you do not meet the qualifications listed below.
HOURS and LOCATION:We have a part time shifts open. The position is remote, but does require undivided attention during scheduled hours. You must also live in CA to be considered. Our entire team is remote, but we have an office in Venice that you’re free to work at as much as you like.
COMPENSATION: starts at $15/hr, with bi-annual raises based on performance.
RESPONSIBILITIES:—be able to multi-task in a high paced enviorment. We have thousands of patients and customers that use our platform daily, which requires a high amount of adaptability as their questions and issues vastly range depending on which platform they are using and what state they live in.—help patients navigate the online application, video chat with a doctor, and receive their medical card.—help customers (in a timely, professional, and friendly fashion) to place orders using our delivery marketplace—collaborate on team-projects and company-wide efforts to advance the industry.
QUALIFICATIONS:—exceptional typist; you type 65+ wpm—exceptional communication skills and professional presence—innovative problem solver, results minded and solution focused—effective team player with ability to work independently—tech savvy, strong in multi-tasking between different programs and communications—you love helping people and making people smile—understanding of how the medical marijuana market works in California, New York, Nevada, Oklahoma, Missouri, Ohio, Pennsylvania, New Jersey and/or Virginia.
COMPANY OVERVIEW:
Based in Los Angeles, we’re the nation’s largest online cannabis marketplace. We provide quick, easy, and professional access to medical marijuana delivery for people in California, and have ambitious plans to offer our services throughout the entire United States. We have recently expand our delivery platform to a highly successful subscription model, NuggClub.
The other arm of our business, NuggMD, is the nation’s leading telemedicine platform for cannabis, connecting potential cannabis users with licensed doctors via live video to make getting a doctor’s recommendation for medical cannabis quick and painless.
NuggMD is the leading telemedicine platform for cannabis evaluations, has served over 500,000 people in California, New York, Nevada, Oklahoma, Missouri, Ohio, Pennsylvania, New Jersey, Virginia and will be available in more states soon.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Work from home
Experience:
- Customer Service: 1 year (Required)
Work Location:
- Fully Remote
Communication method(s) used:
- Chat
Hours per week:
- 30-39
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
Company's website:
- nuggmd.com
Work Remotely:
- Yes
COVID-19 Precaution(s):
- Remote interview process
Apply for this job with NuggMD
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
IT Customer Support - Entry (Olympia) 2021-01546
State of Washington Liquor and Cannabis Board
3 years ago
Job details
Salary
$55,296 - $72,564 a year
Full Job Description
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco cannabis and vapor laws.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process. Note: An in-person technical assessment may be required in Olympia, Washington and all Covid-19 precautions will be followed.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
This position reports to the Customer Support Supervisor within the Information Technology Services Division and serves as a Tier 2 technician. in this role as a Desktop Specialist, you will provide tier 1 and tier 2 support for all agency desktop and laptop computers, mobile devices (i.e. tablets, smartphones), and audiovisual equipment. Under general directions, you will independently configure automated systems to build and deploy low to medium complexity software and updates to agency computers, as well as maintain and modify standard computer configurations (images) and applied group policies used on all agency computers. Additionally, you will support the audio visual equipment needs of the agency ensuring that services are available for internal and constituent use.
WSLCB provides a modern work environment and excellent benefits including:
Duties
Qualifications
Preferred/Desired Qualifications
OR
Supplemental Information
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability. For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Salary
$55,296 - $72,564 a year
Full Job Description
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco cannabis and vapor laws.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process. Note: An in-person technical assessment may be required in Olympia, Washington and all Covid-19 precautions will be followed.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
This position reports to the Customer Support Supervisor within the Information Technology Services Division and serves as a Tier 2 technician. in this role as a Desktop Specialist, you will provide tier 1 and tier 2 support for all agency desktop and laptop computers, mobile devices (i.e. tablets, smartphones), and audiovisual equipment. Under general directions, you will independently configure automated systems to build and deploy low to medium complexity software and updates to agency computers, as well as maintain and modify standard computer configurations (images) and applied group policies used on all agency computers. Additionally, you will support the audio visual equipment needs of the agency ensuring that services are available for internal and constituent use.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program.
- Organization's commitment to your personal health and well-being.
- Work/life balance.
- Free parking
- A comprehensive benefits package.
Duties
As the Desktop Specialist, you will be expected to proactively manage computers to minimize downtime for WSLCB staff members and ensure computers are available for WSLCB staff to complete their essential job functions in support of public safety. Your responsibilities will include the diagnosis, troubleshooting and maintenance of workstations, workstation software, mobile devices and mobile application catalogs while maintaining a baseline understanding of device and profile management, user access protocols, device security standards, and IT service management.
Primary duties will include but are not limited to:
-
Independently diagnose, troubleshoot, remediate and resolve standard incidents and service requests for all agency workstation, mobile, and audio-visual equipment.- Resolve standard medium complexity application hardware and software issues on agency-issued customer technologies such as desktop computers, phones, laptops, email accounts and video conferencing equipment remotely and directly.
- Isolate, troubleshoot, research, and formulate fixes to resolve reported issues. Promptly refer complex or non-standard incidents or requests to tier 3 specialist or vendor contracted for that purpose.
- Independently navigate systems regularly used within customer technologies, including, but not limited to, Active Directory, antivirus console, Microsoft System Center Configuration Manager (SCCM), Microsoft System Center Service Manager (SCSM), event logs, Group Policy Editor, network monitoring software, remote desktop services, and M365. Independently assess standard issues arising from the integration of multiple systems or multiple software components.
-
Independently build standard desktop images and implement standard configurations of customer technologies.- Maintain, modify and deploy standard configurations (images) for each PC model used throughout the agency to ensure consistency for troubleshooting and usability.
- Document procedures, standards, best practices configurations, settings, and installation sequences and back-out instructions.
-
Administer and Manage Telecommunications and Mobile Device Management (MDM) Services, Policies and Procedures.- Independently configure, test, install, maintain, and troubleshoot all standard end users telecommunications hardware, telephony devices, and voice/data hardware products.
- Meet with and provide training and support to end users and staff on Telecommunication equipment and operations issues.
-
Independently create and deploy standard images and software packages.- Administer and configure the automated software delivery system known as Microsoft System Center Configuration Manager (SCCM).
- Using programming such as VBScript, PowerShell and others, configure software and software update installations to meet agency needs that include installation during off work hours, no reboot required, minimum customer interaction and assurance of prerequisite software installation.
Qualifications
Required Qualifications
Professional experience working with customer technologies such as phones, computers, mobile devices, and/or audio visual equipment. Experience must include analyzing, maintaining, modifying, and/or resolving relevant problems, incidents and requests.
In addition to the qualifications above, you must have awareness of the following:
- Desktop support components including board level, hard drives, video and network adapters and disparate network configurations.
-
Enterprise Microsoft System Center Configuration Manager. Within three months of hire date, the incumbent must be able to install, upgrade, and configure the system to include:
- Troubleshooting using system logs and tools
- Deployment of patches and software
- Setting permissions for role based security
- Creating test groups as part of deployments
- Setting standards, processes and procedures
- Scripting languages such as Visual Basic (VB) and PowerShell. Within three months of hire date, the incumbent must be able to use WSLCB standard scripting tools to automate deployments where necessary.
Preferred/Desired Qualifications
- An Associate’s degree or completion of an accredited vocational training program in an information technology or related program in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
OR
- Three (3) years of information technology experience such as analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, or telecommunications or network infra-structure equipment, or providing customer or technical support in information technology.
- Bachelor’s degree in Computer Science, Information Systems or similar.
- Three (3) years of experience creating and installing current and one previous Windows operating system desktop and laptop configurations (images).
- Microsoft Certified Technology Specialist Administering and Deploying System Center 2016 Configuration Manager.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed online application.
- Current Resume.
- Letter of Interest describing how you meet the specific qualifications for the position.
- Three professional references to include a current or recent supervisor with email addresses and phone numbers.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability. For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
IT Customer Support - Journey (Olympia) 2021-01434
State of Washington Liquor and Cannabis Board
3 years ago
Job details
Salary
$63,912 - $83,892 a year
Full Job Description
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco cannabis and vapor laws.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process. Note: An in-person technical assessment may be required in Olympia, Washington and all Covid-19 precautions will be followed.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
This position will report to the Desktop Supervisor, within the Information Technology Services Division, Desktop Service Operations Group as a Desktop Services Technician. The Desktop Services Operations Group is responsible for the design, implementation, operations, and maintenance of all agency end-user devices, service desk services, and custom consulting services.
As the Desktop Services Technician, you will be relied on and expected to deliver independent efficient, innovative, secure, and cost-effective information technology solutions within the WSLCB desktop computer environment. Your position will provide expert technical support for all agency desktop and laptop computers, mobile devices (i.e. tablets, smartphones), and audiovisual equipment. Your responsibilities include configuring the automated system (SCCM) that deploys software and updates to agency computers, and creating and maintaining current standard computer configurations (images) and applied group policies used on all agency computers. Additionally, you will provide guidance to lower level staff on complex issues relevant to desktop computing and customer service support.
WSLCB provides a modern work environment and excellent benefits including:
Duties
Qualifications
Preferred/Desired Qualifications
Supplemental Information
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability. For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Salary
$63,912 - $83,892 a year
Full Job Description
Description
WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco cannabis and vapor laws.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process. Note: An in-person technical assessment may be required in Olympia, Washington and all Covid-19 precautions will be followed.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
This position will report to the Desktop Supervisor, within the Information Technology Services Division, Desktop Service Operations Group as a Desktop Services Technician. The Desktop Services Operations Group is responsible for the design, implementation, operations, and maintenance of all agency end-user devices, service desk services, and custom consulting services.
As the Desktop Services Technician, you will be relied on and expected to deliver independent efficient, innovative, secure, and cost-effective information technology solutions within the WSLCB desktop computer environment. Your position will provide expert technical support for all agency desktop and laptop computers, mobile devices (i.e. tablets, smartphones), and audiovisual equipment. Your responsibilities include configuring the automated system (SCCM) that deploys software and updates to agency computers, and creating and maintaining current standard computer configurations (images) and applied group policies used on all agency computers. Additionally, you will provide guidance to lower level staff on complex issues relevant to desktop computing and customer service support.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program.
- Organization's commitment to your personal health and well-being.
- Work/life balance.
- Free parking
- A comprehensive benefits package.
Duties
As the Desktop Services Technician, you will be expected to proactively manage computers to minimize downtime for WSLCB staff members and ensure computers are available for WSLCB staff to complete their essential job functions in support of public safety. Furthermore, you will provide expert technical support and system administration for automated software and functional updates on all agency desktop and laptop computers. You will be responsible for building WSLCB standard desktop image and implement standard configuration of PCs and other attached equipment to assure compliance with OCIO policy, and providing support of all desktop and laptop computers at our Headquarters' Union Office Building in Olympia, WA, as well as all remote Enforcement offices.
Primary duties will include:
- Administer and configure the automated software delivery system known as Microsoft System Center Configuration Manager (SCCM).
- Implement alternate SCCM software and update installation methods in locations with unique constraints.
- Using programming such as VBScript, PowerShell and others, configure software and software update installations to meet agency needs that include installation during off work hours, no reboot required, minimum customer interaction and assurance of prerequisite software installation.
- Create and maintain a standard PC configuration (image) for each PC model used throughout the agency to ensure consistency for troubleshooting and usability.
- Troubleshoot using system tools such as Active Directory Users and Computers, antivirus console, Microsoft System Center Configuration Manager (SCCM), Event Logs, Group Policy Editor, Orion network monitoring, remote desktop, etc.
-
Working remotely and physically at the PC:
- Diagnose and resolve known and nonrecurring complex technical incidents and issues associated with applications software, operating systems, computer hardware components and the integration of those on desktop and laptop computers. (This work includes isolating, troubleshooting, researching, and formulating a fix to resolve the issues, including contacting vendors and WaTech to gain information about the systems and resolve the issues in a timely fashion).
- Implement (new) service requests, and working with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Document procedures, standards, best practices configurations, settings, and installation sequences and back-out instructions.
Qualifications
Required Qualifications
An Associate’s degree or completion of an accredited vocational training program in an information technology or related program in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
OR
Three (3) years of information technology experience such as analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, or telecommunications or network infra-structure equipment, or providing customer or technical support in information technology.
In addition to the qualifications above, you must have the following:
- A minimum of 2 years of experience with enterprise SCCM administration.
-
Experience installing, upgrading and configuring the system to include:
- Troubleshooting using system logs and tools
- Imaging
- Deployment of patches and software
- Setting permissions for role based security
- Creating test groups as part of deployments
- Setting standards, processes and procedures
- Five (5) years desktop support experience including board level, hard drives, video and network adapters and disparate network configurations.
- Recent experience creating Visual Basic (VB), PowerShell scripts and other scripting tools.
Preferred/Desired Qualifications
- Bachelor’s degree in Computer Science, Information Systems or similar.
- Three (3) years of experience creating and installing current and one previous Windows operating system desktop and laptop configurations (images).
- Microsoft Certified Technology Specialist Administering and Deploying System Center 2016 Configuration Manager.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
- Completed online application.
- Current Resume.
- Letter of Interest describing how you meet the specific qualifications for the position.
- Three professional references to include a current or recent supervisor with email addresses and phone numbers.
**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability. For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
Apply for this job with State of Washington Liquor and Cannabis Board
Apply now →
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ABOUT THE POSITIONThis position will have the opportunity to make a signiï¬cant impact by ensuring that all customers have a fantastic experience using AeroPay. The Customer Support Representative will be the primary point of contact for end users that sign up with AeroPay. This person will be responsible for following up on inbound support requests via chat, email, and phone. Additionally, the Customer Support Representative will manage proactive customer outreach, to offer support when applicable and organize email campaigns to communicate feature updates.
WHAT WE ARE LOOKING FORThe ideal candidate is comfortable picking up the phone and has a track record of providing exceptional service. This person is comfortable speaking about technically complex ideas and can communicate those ideas in a concise and effective manner. This person is detail oriented and highly organized. The Customer Support Representative must enjoy working in a collaborative and fast-paced work environment.
KEY RESPONSIBILITIES
- Respond to incoming support requests quickly, proficiently, and professionally.
- Monitor and reply to website chats and support emails.
- Reach out to customers whose payments are declined, and coordinate with them to collect the funds owed.
- Advocate on behalf of our customers with banking concerns and overdraft fees.
- Provide support to customers who have questions during the account creation process.
- Optimize the process of connecting customers’ banks to their AeroPay accounts.
- Thoroughly describe and document work using CRM & Zoho
- Aggregate feedback information in Zoho and use those learnings to help inform outreach and product design.
- Learn and demonstrate a fundamental understanding of AeroPay's technology – and clearly articulate capabilities and advantages to customers.
REQUIRED QUALIFICATIONS
- Previous Customer Support experience
- Superior written and verbal communication skills
- Excellent follow-up/follow-through skills
- Fantastic organizational skills
- Excitement to help out in other areas of the business when needed
ABOUT AEROPAYAeroPay is a financial technology company providing alternative payments solutions to state legal cannabis businesses. With AeroPay, cannabis businesses can offer a convenient and contactless digital payment option to their customers, suppliers, and business partners. AeroPay has been approved to work in every state where cannabis businesses can legally operate.
For more information, visit: aeropay.com
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:We are working remotely to stay safe due to COVID-19.
Communication method(s) used:
- Phone
- Chat
Company's website:
- www.AeroPay.com
Company's Facebook page:
- https://www.facebook.com/aeropayapp/
Work Remotely:
- Temporarily due to COVID-19
Apply for this job with AeroPay
Apply now →
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Business Support Manager (Accounting, HR, Customer Service)
Case Makes, Inc.
3 years ago
Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications
Full Job Description
Job Type
Full-time
Number of hires for this role
1
Qualifications
Bachelor's (Preferred)
Accounting: 5 years (Preferred)
Full Job Description
Case Makes Amazing
Looking for a position that can add a little glitz and glimmer to your life and to the products of the customers we serve? At Case Makes, our wide range of laminates and coatings help make packaging and print materials astound, dazzle, and jump off the shelf. Our products are used by the brands you know and love for the products that you see and use daily: cosmetics, personal care, beverages, food (our personal favorite), technology, entertainment, and even cannabis (we won’t tell your parents). Our core values are (1) Flexible, (2) “Own It”, (3) Reputation Matters, and (4) Teamwork. We are always looking for those who can aspire to improve our workplace atmosphere through honest hard work, a great attitude, a little bit of curiosity, and a big sense of humor.
We’re adding a new role to our team here: Business Support Manager! What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position is quite literally a hybrid mishmash of required competencies that don’t fall into a specific cookie-cutter role. You will wear many hats, but it’s a perfect opportunity to make an impact with positive changes and put your thumbprint on our business here. These are the specific things that we at least are fairly certain we’d like you to undertake:
· Provide financial and accounting support to enter invoices, financial planning for cash flows, apply cash receipts to open A/R, create journal entries for cost adjustments, support budgeting/forecasting, and do other finance-y stuff
· Serve as the local human resources contact for the Case Makes organization
· Analyze production and cost data to provide recommendations to meet and elevate production standards and accountability
· Manage and support customer service operations with order entry, PO placement, and job estimation
· Provide support for logistics and freight dispatch as required
· Work cooperatively with business operations to meet customer service, supply chain, planning, and sales goals
· Ensure ERP system data integrity, particularly as it pertains to production, inventory management, and job costing
· “Other duties as assigned” (of course we would add this one!)
Do you have what it takes?
We’re ideally looking for a teammate with at least five (5) years of relevant work experience in accounting and/or finance, business operations, data analysis, and/or office administration. It would be super if you had experience in a manufacturing environment and even better if you have worked in analytical roles. We’d love it if you’ve had previous management or leadership experience. This experience will help you to move quickly up the learning curve to be a helpful, productive contributor to our team.
You’ll impress us if you have a college degree in related field (finance, accounting, business management, industrial/mechanical engineering, statistics/mathematics, etc.) -OR- if you have commensurate work experience in related discipline(s) and/or relevant certifications. Your background should provide you the tools and ideas you need to be successful in a highly-analytical and detail-oriented role. While this is a high-level contributor position, we value the hard work, experience, curiosity, and best practices you can bring from other positions and workplaces, with or without the formal education.
So maybe you aren’t a graduate of The Derek Zoolander Center for Kids Who Can't Read Good and Wanna Learn to Do Other Stuff Good Too, but we at least hope you can read good and can do this other stuff good, too:
· Microsoft Excel. “If Excel is your friend, then you are our friend.”™ This means data analysis, financial modelling, formula calculations, sorting, filtering, conditional formatting, data validation, pivot tables, macro support, etc.
· Mind the GAAP: a working knowledge of finnance and acounting is helpful, and attention to detail (like did you notice how we misspelled both “finance” and “accounting”?)
· Multitask and prioritize workload, shifting between a variety of tasks as necessary (obvs)
· Working knowledge of and experience with ERP/MRP systems (we use EFI Radius, so if you know that, it will help!), and double bonus points if you know Crystal Reports
· Knowledge of basic business principles: margin, working capital, profitability, etc.
· Mathematical skills in converting units of measure, calculating proportions, and using simple single variable functions
· Solid verbal and written communication skills with customers, suppliers, and stakeholders
· Be someone that other people want to work with (< such an underrated skill!)
Lastly, some other job details: You’ll need to be eligible to work in the U.S. without visa sponsorship to throw you hat into the ring for this one. This job is located in Osgood, Indiana. The core working hours for this position are Monday-Friday (hours TBD), but there may be times that other hours are required for training or coverage issues, including early mornings or late evenings. While we’re open to all candidates, we’re not offering any relocation benefits at this time (sad face). This is our first whack at this job description, so the final job might be subject to some changes. Hey, that’s what being flexible is all about!
The “Silver” Lining
Case Makes is a family-owned company, and we care about our people. We value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, national origin, disability, age, pregnancy, family status, or your thoughts on “which bear is best?” We’re offering a market-competitive salary that ranges from $54,748 for candidates that might require some development in the role all the way up to $70,584 for an ideal candidate. In addition to salary, we offer paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical and dental insurance. We also offer optional life, short-term disability, long-term disability, and accident insurance. But most important, you’ll have a chance to make awesome products and work with fantastic people who are great at what they do.
Job Type: Full-time
Pay: $54,748.00 - $70,584.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Education:
- Bachelor's (Preferred)
Experience:
- Accounting: 5 years (Preferred)
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
Apply for this job with Case Makes, Inc.
Apply now →
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Full Job Description
Jane Technologies- Customer Support Representative
Jane Technologies, Inc. is looking for a representative who loves to problem solve. This individual will interact with dispensary staff and their customers and patients to address any of their technical questions. The Customer Support Representative will provide exceptional service to both end users and dispensary partners using the platform, ultimately improving the overall customer experience. Patience, organization and empathy are crucial to this role, as it is this individual's priority to go above and beyond with every problem solving opportunity.
The Customer Support Representative will handle outreach from a variety of support channels, such as Zendesk and Drift, and either personally resolve the inquiries or triage and assign them to the appropriate team member. Professionalism and exceptional written and verbal communication are all imperative. The ideal candidate is passionate about the ongoing success of every dispensary partner and welcomes challenges with eagerness and tenacity.
Culture is the single most important component of Jane's success to date. A successful candidate will thrive in our environment of mutual support, relentless pursuit of excellence, creativity, and complete lack of ego.
Company Overview:
Jane Technologies, Inc. is a MIT-founded technology company in the cannabis industry, and we are growing extremely quickly. Jane has developed the cannabis industry's first real-time marketplace, where consumers can discover and order cannabis online. We believe in the cannabis industry's ability to bring well-being, health, and love into this world, and it is our mission to bring confidence to the online cannabis shopping experience. To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/jane. Check out our product at: https://www.iheartjane.com/
Primary Responsibilities
- Interact with customers to resolve tech-related questions and queries
- Troubleshoot software and hardware issues for end-users
- Keep track of customer expectations and recurring issues
- Keep records of tech issues and report back to management, development, or product departments
- Follow up with customers after resolving their inquiries
- Build a sustainable and mutually beneficial relationship between customers and Jane
Desired Background & Requirements
- Strong computer skills
- Experience working in Salesforce
- Experience working in Zendesk
- Experience working in Drift or other live chat solution
- Ability to multi-task and set priorities in a fast-paced environment
- Ability to work independently
- Strong problem-solving and analytical skills
- Excellent communication and follow-up skills
- A minimum of two (2) years working in a similar/related role
- An associate's or bachelor's degree in a field of business or communication
Apply for this job with Jane Technologies
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Full Job Description
Calling all civic-minded applicants who are looking for the opportunity to plant roots and grow with a purpose driven organization. Würk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus on making social changes in the world in which we live. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you!
We are looking for a talented Team Lead of Customer Support in which will be relied on for ideas to improve support, assist with escalations, growing the team, and breaking down barriers.
Responsibilities:
- Within your first 30 days, you will learn the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA
- Identify and document needed policies and procedures
- Assist the support team with delivering timely solutions to maintain customer satisfaction
- Assist in managing case load for each support member
- Assist in managing the phone line in support
- Assist with support member evaluations
- Review KPIs with each member to ensure goal alignment
- Monitor and assist support representatives with questions that are asked in chats, calls, and emails
- Assist with developing our representatives for a brighter future
What you’ll need to have!
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols, and software applications
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The approximate base salary range for this position is $53,000 - $73,000 based on candidate experience, education and geographic location.
Apply for this job with Wurk
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Hydroponics/Grow System Customer Service Grow Support Representative
Grow Strong Industries
3 years ago
Job details
Salary
From $18 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
Full Job Description
Salary
From $18 an hour
Job Type
Full-time
Number of hires for this role
1
Qualifications
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
Full Job Description
Hydroponics/Grow System Sales & Customer Service Manager
ENERGETIC, ENTHUSIASTIC ROCKSTARS WANTED
Grow Strong Industries (GSI) is a leading-edge hydroponics manufacturer. We are growing within the rapidly expanding worldwide Cannabis industry. We are building a Rockstar team to help us aggressively grow with our customers.
GSI is hiring a Customer Service and Grow Support Representative to be responsible for assisting customers with the operation of our award-winning complete grow systems found at www.SuperCloset.com.
While previous experience with indoor growing is not required, prior experience is a huge plus. Be sure to showcase your growing knowledge in your resume submission if applicable.
You will be responsible for fielding inbound calls, tracking shipments, grow support, internal production logistics, and servicing customer inquiries while they grow. A strong candidate will be self-motivated with a proven track record of success, passionate about indoor gardening or the cannabis industry, have excellent tech skills, written and verbal communication skills, strong customer service skills, a consistent work ethic, and a desire to become a key player in a fast growing business.
Essential Duties & Responsibilities
- Passion for growing and/or indoor gardening industry
- Effectively build client rapport
- Field large influx of inbound inquires
- Provide superior high-volume customer service
- Increase revenue and customer retention by identifying opportunities to up-sell new products and services
- Meet established productivity goals, such as call handling time, record keeping accuracy
- Educate customers and potentials on company products and services, including competitive advantages over alternative options
- Provide excellent customer service support to customers
- Maintain accurate data and detailed customer history in company database
- Perform other clerical and administrative duties as assigned
- Prepare for weekly meeting to discuss wins and opportunities
Recommended Qualifications (Knowledge, Skills, and Abilities)
- Experience with indoor growing is a plus, correct candidate will be trained
- Prior experience with CRM software a plus
- Excellent oral and written communication skills
- "Type A" personality - supremely motivated
- Ability to establish rapport and build relationships over the phone and via email
- Ability to react to situations with a keen sense of urgency
- Ability to become familiar with current product lines, customer base, and industry
- Be located in Sonoma County, or willing to relocate here *Bay Area ONLY Candidates*
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
Company's website:
- https://www.growstrongindustries.com/
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
Apply for this job with Grow Strong Industries
Apply now →
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Labels, Boxes and Screen Printing
Blue Line Labels is full service printing and packaging company for the Cosmetic & Cannabis industry. We create custom boxes, labels, stand up pouches and screen print on bottles and jars. Looking for a person that can help design, manage and prep print ready art files.
Knowledge of most of the following is a MUST
Excellent Knowledge of Adobe Suite
Experience in the Printing Industry
Answer Phone Calls
Work Directly with Clients to finalize artwork
Focused and Completion of Task at Hand
Creating Bar & QR Codes
Knowledge of Drop Box
Ultra Organized
Positive Attitude
If you have most of these skills, email your resume.
Job Types: Full-time, Part-time
Pay: $26,000.00 - $42,000.00 per year
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Location:
- Margate, FL (Preferred)
Work Location:
- One location
Working days:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Hours per week:
- 30-39
Typical start time:
- 9AM
Typical end time:
- 5PM
Company's website:
- www.BlueLineLabels.com
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Full Job Description
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 96 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
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Who we are
Eaze is a cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products. Eaze has built a sophisticated logistics and technology platform to provide fast, efficient delivery of a broad variety of cannabis products across California. We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Eaze, you will work alongside a world-class team of product managers, designers, and engineers representing a wide range of backgrounds and strengths.
As a Full-Time Support Specialist, you will respond to escalated inbound customer inquiries from front-line agents in the call center. You will ensure that call center agent questions are answered in the appropriate channel to ensure customers are taken care of in a timely fashion. You will also ensure that questions asked by the call center can be found in the Tier 1 Guidebook, if the documentation does not exist, you will suggest the addition of any and all documentation needed by our front line call center to the Quality Improvement Team.
You will work closely with the Quality Improvement Team to ensure any knowledge gaps are filled and referenced in the Tier 1 Guidebook, The Payment Support Team to ensure payment inquiries are handled in a timely fashion and that customers receive timely follow-up regarding their inquiry, the Partner Operations team to ensure issues from licensed retailers, drivers and brand partners are handled professionally and in a timely fashion.
This position is a full-time, remote position and will require weekends, nights and some holidays. Hours of operation are currently based on PST.
What you'll do
Who you are
Why you should join
As an organization, we are keenly aware of the injustice of the war on drugs - which for so many years has been used to incarcerate black and latinx people on a massive scale. We are always trying to do our part to support these communities, whether it's through the promotion of social equity brands or funding underrepresented cannabis business founders through our accelerator program.
Eaze is a cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products. Eaze has built a sophisticated logistics and technology platform to provide fast, efficient delivery of a broad variety of cannabis products across California. We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Eaze, you will work alongside a world-class team of product managers, designers, and engineers representing a wide range of backgrounds and strengths.
As a Full-Time Support Specialist, you will respond to escalated inbound customer inquiries from front-line agents in the call center. You will ensure that call center agent questions are answered in the appropriate channel to ensure customers are taken care of in a timely fashion. You will also ensure that questions asked by the call center can be found in the Tier 1 Guidebook, if the documentation does not exist, you will suggest the addition of any and all documentation needed by our front line call center to the Quality Improvement Team.
You will work closely with the Quality Improvement Team to ensure any knowledge gaps are filled and referenced in the Tier 1 Guidebook, The Payment Support Team to ensure payment inquiries are handled in a timely fashion and that customers receive timely follow-up regarding their inquiry, the Partner Operations team to ensure issues from licensed retailers, drivers and brand partners are handled professionally and in a timely fashion.
This position is a full-time, remote position and will require weekends, nights and some holidays. Hours of operation are currently based on PST.
What you'll do
- Help customers get the most value out of the Eaze service by solving their problems through various channels (email, phones, live chat)
- Review customer claims and help identify abnormalities that may require additional investigation.
- Handle PII (Personal Identifying Information) of customers by managing account profiles
- Communicate with all Eaze team members professionally to ensure mutual success, and make sure we are delivering a great experience to all customers
- Meet and exceed team-wide performance standards on output, quality, and response times
- Ensure customer experience feedback is communicated to the appropriate teams
- Work nights, weekends, and holidays
Who you are
- Knowledgeable of cannabis strains and products
- A great communicator both written and verbal
- Extremely driven and hardworking independently
- A solutions-oriented problem solver
- Adaptable – Excited and motivated to keep up with the pace of a startup
- Open to transparent, open feedback
- Willing and able to work nights, weekends, and holidays as needed
- Technical - The majority of our work is performed on a computer with multiple SaaS solutions
- Emotionally intelligent and have the ability to identify, use, understand, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict
- Strong multitasking ability
Why you should join
As an organization, we are keenly aware of the injustice of the war on drugs - which for so many years has been used to incarcerate black and latinx people on a massive scale. We are always trying to do our part to support these communities, whether it's through the promotion of social equity brands or funding underrepresented cannabis business founders through our accelerator program.
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Job details
Salary
From $576 a week
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Salary
From $576 a week
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Customer Support: You will be handling phone calls, emails and texts with our retail and wholesale customers. You will input orders, handle concerns and answer questions. It is important you be well versed on cannabis, cannabinoids and terpenes in particular. We are looking for someone with an in depth knowledge of the product or someone who will acquire it quickly. It will be required all of our products on our website be learned. Sales experience is important.
Skills
- Excellent copywriting skills
- Sales experience
- Strong customer support skills
- Problem solving skills
- Excellent communication skills
- Analytical and multitasking skills
- Tech savvy
- Self-Management experience
The following skills are a plus
- Social Media Management experience
- Hands on experience in content management
- Ability to deliver creative content (text, image and video)
- Knowledge of online marketing channels
- Creating original text and video content, managing posts and responding to followers.
- Sales experience
- Proven work experience as a Social media growth skills
- Shopify experience
This is a salaried position with work-from-home opportunities. The position will have their own office with computer for management, emails, phone calls, sales planning, marketing activities, etc when scheduled. An at-home office can be utilized when on-call with phone calls and emails at home.
Job Type: Full-time
Pay: From $576.00 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- On call
- Weekends
Supplemental Pay:
- Commission pay
COVID-19 considerations:Interviews will be remote. The position will have its own isolated office for training; partially remote calls on weekends
Experience:
- Customer Service: 1 year (Preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Company's website:
- hemphop.co
Work Remotely:
- YES_OCCASIONALLY
COVID-19 Precaution(s):
- Remote interview process
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Hemp Hop
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COMPANY OVERVIEW
MISSION STATEMENT
Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
MISSION STATEMENT
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
JOB SUMMARY
Cresco Labs is seeking a Customer Support Agent to join our Customer Service team in Chicago, IL. As a Customer Support Agent, they must be service minded and passionate about helping others. The Customer Support Agent will be responsible for fielding incoming of Cresco Labs online communities' involvement and customer service responses. They will work with Cresco Labs corporate brand, and Sunnyside* retail accounts to ensure up to date and accurate transfer of information to customers, patients and the online general public.
CORE JOB DUTIES
- Assist by troubleshooting, navigating retail and brand websites, or understanding more about Cresco Labs products via online support queues
- Help medical patients and adult use customers make the right choices by knowing how the different methods of cannabis affect them differently
- Field incoming phone calls via the Sunnyside* Hotline and chat for new and returning customers or patients
- Document feedback from customers in an organized and streamlined way
- Communicate in the event that a consumer has a dramatic or health-threatening reaction to our product
- Providing customers with clear directions on product replacement and refunding if necessary
- Other duties as assigned
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- 1-2 years of customer service experience - preferably online
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Confidence to self-manage and work independently in a fast-paced, constantly changing environment
- Familiar with the utility and function of Zendesk or other customer ticketing platforms preferred
- Available to work varying shifts inclusive of nights, weekends and holidays
ADDITIONAL REQUIREMENTS
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Customer Support Specialist (Online) for Cannabis Tech Company
Nugg
3 years ago
How to apply:
*Please fill out the form found here: https://forms.gle/mZqcam6vVxNf5UQ57**Nugg is one of the most innovative startups in the $30-50 billion cannabis space. If you’re passionate about joining a company of ambitious self-starters in a society-shifting industry, Nugg may be the right home away from home for you.**We are seeking an experienced Customer Support Specialist to help deliver an exceptional online to customers as we scale our newest product, Nugg Club, the industry’s first true cannabis subscription box.**WHAT YOU GET OUT OF IT
An opportunity to level up your career in an exploding industry that’s proving to be COVID-19 and recession-proof. As a Customer Support Specialist, you’ll be challenged to deliver exceptional online customer interactions, consistently improve our communication processes, and work cross-functionally with our marketing and operations teams to transform your frontline knowledge into lasting improvements to the customer experience.**HOURS & LOCATION:
This is a full-time role, 100% remote.**COMPENSATION
$16.00/hr**WHAT YOU’LL BE TASKED WITH**-- Deliver exceptional customer experiences by communicating with customers in real-time via email, SMS, and live-chat; solve customer issues, nudge them towards desired outcomes, and turn them into brand advocates
-- Work alongside upper management and cross-functionally with operations and marketing teams to promote acquisition, conversion, and retention of customers and an overall positive experience with the brand
-- Actively engage in customer listening; analyze customer complaints, concerns, and reasons for cancellation to find new ways for improving the customer experience and delivering new value
-- Leverage customer communication and relationship management tools to implement improvements to the customer experience and produce regular internal reports on shifting customer needs and attitudes*
*Please do NOT apply to this job if you do not meet the qualifications listed below.**WHAT YOU’LL NEED:**-- 1-2 years of experience in customer service or customer success position strongly preferred
-- Exceptional ability to communicate and foster positive customer relationships
-- Technical skills required and strong understanding of various customer communication and relationship management tools
-- Experience analyzing and optimizing existing customer support processes
-- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
-- Personal cannabis consumption experience and knowledge expertise a HUGE plus; you have strong knowledge of cannabis science, consumption methods, product types, past and emerging consumer trends, and can easily differentiate products according to quality*
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
- Monday to Friday
Work Location:
- Fully Remote
Communication method(s) used:
- Phone
Company's website:
- nuggclub.com
Apply for this job with Nugg
Apply now →
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Inbound Customer Support Representative
Job Description
At springbig, our mission is to be the best platform that allows dispensary owners and producers to understand and communicate with their customers. We are a rapidly growing Software as a Service (SaaS) company that is focused on providing loyalty and communications to cannabis industry worldwide.
We are looking for an Inbound Customer Support Representative in the Seattle, WA area to join our awesome team! Springbig's Inbound Customer Support team engages our corporate customers to drive springbig adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, managing renewals, and researching common and complex issues. The team works with the rest of the springbig organization to uncover new ways to make springbig's customers successful and to improve our product.
Our headquarters are located in beautiful Boca Raton, FL with team members distributed around the country.
Why you should work with us:
· We are a fun start-up, with a start-up culture
· Our company is continually growing and always innovating and creating new features for ourselves and our clients
· Full benefits package (Health, Dental, Vision, Life)
· 401k with matching
· Unlimited PTO
· Company atmosphere is collaborative, passionate and fun.
· Casual dress code
· Work with some of the best & brightest technical minds in the industry! We learn from and share knowledge with each other every day.
What are we looking for in a team member?
Your specialization is less important than your ability to learn fast, communicate and adapt to shifting priorities.
Responsibilities include:
· Drive retention and growth among our valuable customers by understanding their business needs and helping them succeed.
· Enable successful roll-out of springbig’s platforms to our customer’s employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person.
· Maintain a cadence of communication with customers about their adoption trends, sentiment, and mining opportunities for deeper customer engagement.
· Identify opportunities for customers to act as springbig’s advocates (i.e. testimonials, case studies).
· Collaborate closely with Sales and Account Management Teams to support on-boarding customers, troubleshooting and researching inbound support requests, securing renewals, and identifying expansion opportunities.
· Manage resources across the springbig’s organization as needed to support customers' needs.
· Represent the voice of the customer to inform our sales, account management, and integration processes and product road map.
Requirements:
· Must be located locally, in or near Seattle, WA
· 2+ years in Inbound Customer Support, Relationship Management, Account Management or similar role
· Experience working with enterprise customers
· Exceptional communication skills, highly organized, collaborative and detail oriented
· Strong research and analytical skills with the ability to translate data into valid and relevant information and insight
· Strong problem-solving experience
· Empathetic, positive attitude with a desire to help our customers resolve issues and exceed their goals
· Results-driven mentality with a bias for details, speed, and action
· Must be proficient in Google Drive, Microsoft Excel (.CSV and Office, etc.)
· Must have the ability to learn multiple software systems and able to move between them with ease.
· Experience with Point of Sale or Loyalty and Communications software a plus
· Comfortable in a startup environment... we move quickly and wear many hats
Job Type: Full-time
What’s it like to work at springbig?
It’s awesome! We’re a driven, passionate, responsible group who values professional growth and work life balance.
We take care of our team members:
- Competitive salary
- Unlimited PTO
- Choose your own equipment
- 401k match
- Great health benefits (medical, dental, vision, STD, LTD, Life Insurance)
- Casual and comfortable working environment
And infuse lightness and creativity into our days:
- Stocked coffee, snacks and candy “bar”
- Pizza parties and team lunches
- Spontaneous games of tabletop cornhole or NERF wars
- Company sponsored Fantasy Football league and March Madness bracket challenge
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Retirement Plan
- Vision Insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- B2B Support: 1 year (Required)
Work Location:
- One location
Communication method(s) used:
- Phone
- Chat
Job Duties:
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
Company's website:
- https://www.springbig.com/careers
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely:
- Temporarily due to COVID-19
Apply for this job with springbig
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Support Specialist (Online) for Cannabis Tech Company
Nugg
3 years ago
How to apply:
*Please fill out the form found here: https://forms.gle/mZqcam6vVxNf5UQ57**Nugg is one of the most innovative startups in the $30-50 billion cannabis space. If you’re passionate about joining a company of ambitious self-starters in a society-shifting industry, Nugg may be the right home away from home for you.**We are seeking an experienced Customer Support Specialist to help deliver an exceptional online to customers as we scale our newest product, Nugg Club, the industry’s first true cannabis subscription box.**WHAT YOU GET OUT OF IT
An opportunity to level up your career in an exploding industry that’s proving to be COVID-19 and recession-proof. As a Customer Support Specialist, you’ll be challenged to deliver exceptional online customer interactions, consistently improve our communication processes, and work cross-functionally with our marketing and operations teams to transform your frontline knowledge into lasting improvements to the customer experience.**HOURS & LOCATION:
This is a full-time role, 100% remote.**COMPENSATION
$16.00/hr**WHAT YOU’LL BE TASKED WITH**-- Deliver exceptional customer experiences by communicating with customers in real-time via email, SMS, and live-chat; solve customer issues, nudge them towards desired outcomes, and turn them into brand advocates
-- Work alongside upper management and cross-functionally with operations and marketing teams to promote acquisition, conversion, and retention of customers and an overall positive experience with the brand
-- Actively engage in customer listening; analyze customer complaints, concerns, and reasons for cancellation to find new ways for improving the customer experience and delivering new value
-- Leverage customer communication and relationship management tools to implement improvements to the customer experience and produce regular internal reports on shifting customer needs and attitudes*
*Please do NOT apply to this job if you do not meet the qualifications listed below.**WHAT YOU’LL NEED:**-- 1-2 years of experience in customer service or customer success position strongly preferred
-- Exceptional ability to communicate and foster positive customer relationships
-- Technical skills required and strong understanding of various customer communication and relationship management tools
-- Experience analyzing and optimizing existing customer support processes
-- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
-- Personal cannabis consumption experience and knowledge expertise a HUGE plus; you have strong knowledge of cannabis science, consumption methods, product types, past and emerging consumer trends, and can easily differentiate products according to quality*
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Schedule:
- Monday to Friday
Work Location:
- Fully Remote
Company's website:
- nuggclub.com
Apply for this job with Nugg
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Green Thumb Industries:
Green Thumb Industries Inc. (“Green Thumb”), a national cannabis consumer packaged goods company and retailer, promotes well-being through the power of cannabis while giving back to the communities in which they serve. Green Thumb manufactures and distributes a portfolio of branded cannabis products including Beboe, Dogwalkers, Dr. Solomon’s, incredibles, Rythm and The Feel Collection. The company also owns and operates rapidly growing national retail cannabis stores called Rise™ and Essence. Headquartered in Chicago, Illinois, Green Thumb has 13 manufacturing facilities, licenses for 96 retail locations and operations across 12 U.S. markets. Established in 2014, Green Thumb employs over 1,700 people and serves thousands of patients and customers each year. The company was named a Best Workplace 2018 by Crain’s Chicago Business and MG Retailer magazine in 2018 and 2019. More information is available at GTIgrows.com.
Responsibilities
Qualifications
At Green Thumb, we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. Green Thumb is proud to be an equal opportunity workplace.
We can't wait to meet you.
Green Thumb Industries Inc. (“Green Thumb”), a national cannabis consumer packaged goods company and retailer, promotes well-being through the power of cannabis while giving back to the communities in which they serve. Green Thumb manufactures and distributes a portfolio of branded cannabis products including Beboe, Dogwalkers, Dr. Solomon’s, incredibles, Rythm and The Feel Collection. The company also owns and operates rapidly growing national retail cannabis stores called Rise™ and Essence. Headquartered in Chicago, Illinois, Green Thumb has 13 manufacturing facilities, licenses for 96 retail locations and operations across 12 U.S. markets. Established in 2014, Green Thumb employs over 1,700 people and serves thousands of patients and customers each year. The company was named a Best Workplace 2018 by Crain’s Chicago Business and MG Retailer magazine in 2018 and 2019. More information is available at GTIgrows.com.
Responsibilities
- Provide Best in Class customer service to AGL customers and CTMMP patients
- Respond to customer service inquiries sent to [email protected]
- Respond to social media messages and direct traffic to [email protected]
- Respond to/remove social media comments (Instagram, Facebook, etc.)
- General support in weekly planning of upcoming social media content
- Process dispensary returns weekly
- Gather sales data and report on dispensary pricing and inventory by producer
- General support with swag allocations/deliveries
- General support with invoices/manifests/returns
- General support with inventory management
- Event preparation support
- Potential on- site event support (trade shows, health fairs, etc.)
- Any other tasks mandated by Sales Director
Qualifications
- Bachelor's Degree preferred – Concentration in Communications or related discipline desired
- Cannabis Experience preferred
- Very strong written and verbal communication skills
- Very strong organizational/multi- tasking ability
- Well- versed in Microsoft office applications (particularly Excel)
- Self- motivated, displays strong ability to work independently and stay on task with little oversight
At Green Thumb, we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. Green Thumb is proud to be an equal opportunity workplace.
We can't wait to meet you.
Apply for this job with GTI
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus their energies on making social change in the world in which we live.
A successful Technical Customer Support Specialist will deliver comprehensive, high-quality support of Wurk’s HRIS product line. On this fast-paced team, the Technical CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical CSS will have a passion for problem-solving, technology, and helping others to promote customer success.
What you’ll need to accomplish!
- Within your first 30 days, you will learn the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA
- Deliver timely solutions to customers while maintaining customer satisfaction
- Assess technical situations and establish case priorities/severities in accordance with their service level agreement
- Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
- Manage caseload in adherence to departmental goals/policies
- Document precise troubleshooting and customer interaction details
- Work individually and with a team to solve technical problems while communicating trending issues and best practices
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
- Add a personal touch to the support engagement
What you’ll need to have!
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
(i.e. ADP, Paychex, or similar)
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols,
and software applications
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply for this job with Wurk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus their energies on making social change in the world in which we live.
A successful Technical Customer Support Specialist will deliver comprehensive, high-quality support of Wurk’s HRIS product line. On this fast-paced team, the Technical CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical CSS will have a passion for problem-solving, technology, and helping others to promote customer success.
What you’ll need to accomplish!
- Within your first 30 days, you will learn the Wurk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases
- Within 60 days, learn and better understand the support process, the Wurk platform and complete your first support cases
- Within 90 days, manage and close support cases assigned to you in compliance with Wurk’s SLA
- Deliver timely solutions to customers while maintaining customer satisfaction
- Assess technical situations and establish case priorities/severities in accordance with their service level agreement
- Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
- Manage caseload in adherence to departmental goals/policies
- Document precise troubleshooting and customer interaction details
- Work individually and with a team to solve technical problems while communicating trending issues and best practices
- Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
- Add a personal touch to the support engagement
What you’ll need to have!
- 1+ years of customer support experience
- 2+ years of Kronos Workforce Ready experience
- Experience with running payroll and/or applicable systems knowledge
(i.e. ADP, Paychex, or similar)
- Knowledge of federal, state and local employer/employee tax laws and regulations
- Experience with Salesforce Service Cloud or other Support ticketing systems
- Understanding of operating systems, networking technologies/protocols,
and software applications
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Apply your technical, project, and problem-solving skills to an evolving market
- Work in colorful Colorado near the bustling heart of Downtown Denver and our gorgeous ballpark
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of flexible PTO, and access to exciting industry events
- Eligible to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply for this job with Wurk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Support Specialist for a successful e-commerce website
Everything For 420
3 years ago
We’re Everythingfor420.com, an accessories brand in the cannabis industry that specializes in e-commerce. Our goal is to make smoking accessories accessible for all!We have experienced rapid growth and are looking for a customer support specialist to help us provide the best customer service to our loyal customers.
This is an exciting opportunity with the potential to advance for hard-working, reliable, and teamwork-minded individuals.
As an E-Commerce Support Specialist, you will:
- Utilize our customer support management system to log and respond to incoming emails
- Issue refunds as needed, resolve cases in a timely fashion, coordinate with the warehouse/operation manager
- Work with web and product development teams to optimize product data
- Assist with testing and project implementation on additional customer support tools
- Coordinate with content and digital marketing team projects, and assist with new platform onboarding and site/product launches
- Support social media team with customer issues
- Communicate customer feedback with internal departments
- Assist with additional e-commerce projects
- Assist* wholesale customers *
Qualified Candidates will:
- Have at least 2-3 years of experience in related fields such as automotive accessories, online marketplaces, or e-commerce (mandatory)
- Have at least 2-3 years of experience with customer support tasks and processes (mandatory)
- Demonstrate knowledge in fulfillment processes, customer service practices, company policies, and internal systems.
- Demonstrate knowledge of 420 products (preferred, not required)
- Possess proven organizational and communication skills
- Be familiar with e-commerce concepts and practices
- Be authorized to work in the United States
Job Type: Full-time
Salary: $18.00 to $25.00 /hour
Experience:
- E-commerce: 2 years (Preferred)
- Customer Support: 3 years (Preferred)
Additional Compensation:
- Bonuses
Work Location:
- One location
Schedule:
- Monday to Friday
Work Remotely:
- No
Apply for this job with Everything For 420
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Azara is looking for a full-time support person to assist with customer management. We are looking for a person passionate for the cannabis space, and has an aptitude for tech. This job requires the ability to be on-site working with customers at different cannabis businesses.
Required
Must be able to work in Boulder, Colorado
Must have a valid drivers license
Must have at least 1-3 years of professional experience either within cannabis or in a customer support position
Strong written and verbal skills
Preferred:
Someone who has worked in the cannabis industry or worked in the tech industry.
Passionate for the cannabis industry.
Strong aptitude for tech.
Apply for this job with AZARA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Azara is looking for a full-time support person to assist with customer management. We are looking for a person passionate for the cannabis space, and has an aptitude for tech. This job requires the ability to be on-site working with customers at different cannabis businesses.
Required
Must be able to work in Boulder, Colorado
Must have a valid drivers license
Must have at least 1-3 years of professional experience either within cannabis or in a customer support position
Strong written and verbal skills
Preferred:
Someone who has worked in the cannabis industry or worked in the tech industry.
Passionate for the cannabis industry.
Strong aptitude for tech.
Apply for this job with AZARA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Contract Customer Support and Administrative Specialist, Los Angeles
Brand Incubator
4 years ago
About Us:
Brand Incubator is a platform where thought leaders can inspire truly passionate creators and CEOs and guide them on their journey towards building and growing successful businesses. Our first project involves working with a transformative Cannabis/CBD company that is dedicated to making the best possible products, to educate consumers about CBD’s many benefits, and to elevate the industry as a whole. You will be joining an all-star team of creative heroes whose resumes include EVP of marketing for Disney, designers, and consultants for the initial iPhone launch, a top 50 Amazon Best Seller, and the first graphic designer for Uber, and the lead designer for Amazon Go, to name a few. Creating alongside us, you will be taking part in developing an ambitious omnichannel marketing strategy as we collaborate and build a nationally recognizable brand.
We are looking for a Customer Support and Administrative Specialist to assist our customers with technical problems when using and ordering our products as well as managing some of the administrative functions of our growing company. This role will be critical in establishing our trustworthiness as a brand, and will require someone with experience offering excellent standards of customer service and support.
*Responsibilities:
- Resolve customer issues and making recommendations for solutions to their satisfaction via phone, email, and/or social media
- Manage large volumes of phone calls
- Collect information, analyze, and make recommendations according to customer needs
- Keep detailed records of customer transactions and interactions
- Follow communication guidelines, policies, and procedures
- Assist customers with placing orders and processing refunds or exchanges
- Securely take payment information for order placement
- Answer customer questions about product use or other queries that arise
- Occasional research projects and reporting on findings
Requirements:
- Must be an excellent communicator both verbally and in writing
- Phone and active listening skills
- Proven experience in customer support
- Ability to prioritize and multitask effectively
- Positive attitude
- Organized and high attention to detail
- Highly proficient in MS Office Suite
Preferred Qualifications:
- Ability to assist with occasional administrative tasks on an as needed basis
- Familiarity with CRM systems is highly preferred
*
Job Type: Contract
Salary: $12.00 to $20.00 /hour
Experience:
- Customer Service: 3 years (Required)
- Administrative Support: 1 year (Required)
Full Time Opportunity:
- Yes
Work Location:
- One location
Benefits:
- None
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
This Company Describes Its Culture as:
- Innovative -- innovative and risk-taking
- Outcome-oriented -- results-focused with strong performance culture
- Team-oriented -- cooperative and collaborative
Schedule:
- Monday to Friday
Company's website:
- www.brandincubatorlab.com
Work Remotely:
- Temporarily due to COVID-19
Apply for this job with Brand Incubator
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry’s first all-in-one workforce management solution. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus their energies on making social change in the world in which we live.
The right candidate will lead our support team and growing customer base by resolving common issues through a support ticketing system. As a Customer Support Manger, you will work to create efficiencies within the support team, maintain and develop internal training material and strive to adhere to service level agreements (SLA)
What you’ll need to accomplish!
- Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments
- Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members
- Within 90 days, you will work to remove yourself from the day to day support cases and focus on development, supporting your team and client escalations
- Servicing current customers as a system functional expert for Wurk’s platform
- Working collaboratively with the services and implementation departments to support a successful client experience
- Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future
What you’ll need to have!
- 4+ years of experience with customer support
- 2 year college degree or equivalent work experience
- Strong problem solving and critical thinking skills
- Passion for customer success with an above and beyond attitude
- 2+ years of customer support Leadership experience, attention to detail, and organizational skills
- Enthusiasm, compassion and humor!
- Excellent technical ability
What we’d like you to have!
- Experience with HRIS/HCM Technology
- Experience with running payroll and/or applicable systems knowledge (i.e. Kronos WFR, ADP, Paychex, or similar)
- Knowledge of federal, state and local employer tax laws and regulations
- Experience with Salesforce ServiceCloud or other Support ticketing systems
What’s in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that’s going places and leading industry.
- Work in colorful Colorado near the bustling heart of Downtown Denver in the gorgeous ballpark neighborhood
- Do you love dogs? So do we! (We’re dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of self-managed PTO, and access to exciting industry events
- Cell Phone Reimbursement
- Eligibility to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Due to our small size and the abundance of Denver-based applicants in this 2% unemployment market (and the fact that this is a strictly on-site role), we will not be facilitating relocation and will only be contacting local talent at this time. If you live in Denver and want to work in the heart of the city, we want to meet you!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply for this job with Wurk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry's first all-in-one workforce management solution. We've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus their energies on making social change in the world in which we live.
The right candidate will lead our support team and growing customer base by resolving common issues through a support ticketing system. As a Customer Support Manger, you will work to create efficiencies within the support team, maintain and develop internal training material and strive to adhere to service level agreements (SLA)
What you'll need to accomplish!
- Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments
- Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members
- Within 90 days, you will work to remove yourself from the day to day support cases and focus on development, supporting your team and client escalations
- Servicing current customers as a system functional expert for Wurk's platform
- Working collaboratively with the services and implementation departments to support a successful client experience
- Bringing your ideas and strategies to advance our company's values, unique culture, and vision for the future
What you'll need to have!
- 4+ years of experience with customer support
- 2 year college degree or equivalent work experience
- Strong problem solving and critical thinking skills
- Passion for customer success with an above and beyond attitude
- 2+ years of customer support Leadership experience, attention to detail, and organizational skills
- Enthusiasm, compassion and humor!
- Excellent technical ability
What we'd like you to have!
- Experience with HRIS/HCM Technology
- Experience with running payroll and/or applicable systems knowledge (i.e. Kronos WFR, ADP, Paychex, or similar)
- Knowledge of federal, state and local employer tax laws and regulations
- Experience with Salesforce ServiceCloud or other Support ticketing systems
What's in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that's going places and leading industry.
- Work in colorful Colorado near the bustling heart of Downtown Denver in the gorgeous ballpark neighborhood
- Do you love dogs? So do we! (We're dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of self-managed PTO, and access to exciting industry events
- Cell Phone Reimbursement
- Eligibility to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Due to our small size and the abundance of Denver-based applicants in this 2% unemployment market (and the fact that this is a strictly on-site role), we will not be facilitating relocation and will only be contacting local talent at this time. If you live in Denver and want to work in the heart of the city, we want to meet you!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply for this job with Wurk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Azara is looking for a full-time support person to assist with customer management. We are looking for a person passionate for the cannabis space, and has an aptitude for tech. This job requires the ability to be on-site working with customers at different cannabis businesses.
Required
Must be able to work in Boulder, Colorado
Must have a valid drivers license
Must have at least 1-3 years of professional experience either within cannabis or in a customer support position
Strong written and verbal skills
Preferred:
Someone who has worked in the cannabis industry or worked in the tech industry.
Passionate for the cannabis industry.
Strong aptitude for tech.
Apply for this job with AZARA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Full Job Description
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 95 dispensaries, 22 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Apply for this job with Curaleaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 95 dispensaries, 22 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.
We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."
Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? The Customer Support Specialist provides the second level of support for customers. The Specialist will assume ownership of support cases assigned by their manager and will follow through until the case has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue promptly. Advanced product knowledge and good problem-solving skills are required for this position. They achieve this by working with customers, the sales team, and the company's products. Monitoring Facebook, Twitter, social media, and responding to customer queries in a timely and accurate way, via phone, email, or chat. To be successful in this role, you should be an excellent communicator who is able to earn our client's trust. You should also be familiar with the cannabis industry. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Day to day management of customer service in their region, inclusive of
- Incoming "contact us" forms and emails
- Social media direct messages
- Issues escalated from public forums (social media platforms, Reddit, etc.)
- Address customer problems within an established response time
- Work with the support team to evaluate complex customer problems, identify root causes, and derive resolutions
- Analyze customer suggestions and recommend product revisions
- Develop knowledge bases and FAQ's for product support activities
- Document support activities, customer issues, and resolutions for reference purposes
- Ability to research and reapply learnings from prior cases
- Ability to provide judgement to navigate state specific regulations
- Highly matrixed role in which the representative must collaborate with a variety of stakeholders, you will need to communicate professionally with stakeholders in senior roles
- The nature of our customer service cases are not similar to most product support roles
- There are rarely simple responses-going the extra step for our customers will be an expectation
Requirements
- Customer service experience (3-5yrs)
- Strong communication skills and ability to remain calm and professional in all circumstances
- Ability to research and provide a timely response to consumer request
- Demonstrated comfort working with multiple technology tools
- Demonstrated collaboration skills
- Must have the ability to maintain a high level of confidentiality
- Excellent organizational and communication skills
- Meets eligibility requirements to earn government approval to work in a dispensary
- Bachelor's degree or equivalent professional experience
- Cannabis knowledge (preferred)
- This position will be fully remote - a consistent internet connection is required
- Subject to background check per state cannabis regulations
Split Shifts: (proposed working hours are non-traditional)
- M-F: 9-12, 4-8
- Sa/Su: Several hours of work split between Saturday and Sunday
- There is an expectation that this individual would work some holidays
Apply for this job with Curaleaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Labels, Boxes and Screen Printing
Blue Line Labels is full service printing and packaging company for the Cosmetic & Cannabis industry. We create custom boxes, labels, stand up pouches and screen print on bottles and jars. Looking for a person that can help design, manage and prep print ready art files.
Knowledge of most of the following is a MUST
Excellent Knowledge of Adobe Suite
Experience in the Printing Industry
Answer Phone Calls
Work Directly with Clients to finalize artwork
Focused and Completion of Task at Hand
Creating Bar & QR Codes
Knowledge of Drop Box
Ultra Organized
Positive Attitude
If you have most of these skills, email your resume.
Job Types: Full-time, Part-time
Pay: $26,000.00 - $42,000.00 per year
Education:
- High school or equivalent (Preferred)
Location:
- Margate, FL (Preferred)
Work Location:
- One location
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