Organization:
The TerrAscend Organization (OTCM: TRSSF) is permitted to cultivate, process, and dispense premium
medical marijuana products to the medical marijuana patients in US States that have legalized medical marijuana products in a compassionate and safe manner. TerrAscend is creating an enduring, world-class company capable of operating under the standards of a highly regulated business looking to shape the future of medical marijuana-based therapies in the markets we serve.
Position Description:
The primary responsibility of a TerrAscend Sr. Wellness Associate/Floor Supervisor is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. Sr. Wellness Associate/Floor Supervisor will also assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. The Sr. Wellness Associate/Floor Supervisor will support the entire dispensary team to support patients, other team members, and the physical appearance of the dispensary. Ilera Healthcare dispensary offers a fast-paced, high-energy atmosphere. We are seeking team members who want to bring their expertise, experience, and passion to serve the needs of existing and potential Pennsylvania medical marijuana patients. Please note, that this position requires availability on evenings and weekends.
This is a full time non-exempt position.
Responsibilities include, but are not limited to:
Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to Ilera’s policies, rules and procedures.
Management of patient records through the MJ Freeway system.
Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
Develop and maintain strong relationships with patients and caregivers by anticipating needs.
Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
Oversee dispensary operations, procedures, and processes.
Responsible for opening and closing of dispensary as a keyholder
Assist the senior dispensary leadership as needed.
Complete the required state mandated training program.
Qualifications and Education Requirements
Must be at least 21 years of age or older.
High School Diploma or GED required.
Must have good organizational and computer skills.
Must have excellent interpersonal communications skills as well as the ability to multitask.
Cannabis experience a plus.
At least 1 year of customer service, retail or related experience preferred.
Must be flexible regarding work schedule, including evenings, weekends, and holidays.
*** Background Check Requirement ***
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. The investigative process includes a state and federal background check. Individuals that have been convicted of a criminal offense related to the sale or possession of illegal drugs, narcotics or controlled substances may not hold a position with TerrAscend.
EEO Statement
At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.
TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
Disclaimer
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. Qualifications and Education Requirements
Must be at least 21 years of age or older.
High School Diploma or GED required.
Must have good organizational and computer skills.
Must have excellent interpersonal communications skills as well as the ability to multitask.
Cannabis experience a plus.
At least 1 year of customer service, retail or related experience preferred.
Must be flexible regarding work schedule, including evenings, weekends, and holidays.
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