Cannabis jobs at Metrc LLC

Description:

ABOUT METRC

Metrc is a high-growth technology company helping cannabis regulators govern their industry’s supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following. Other duties may be assigned.

Live Metrc’s Core Values – Every day and all the time.
Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails
Obtains and verifies user information
First point of contact, works closely with clients to determine needs, research issues, and provide necessary information
Provide resolution under guidance from a Customer Support Specialist or Senior Specialist
Provides a clear history of all issues by documenting each call using good grammatical sentences
Continually updates job knowledge by studying guides, manuals, and published procedures, participating in educational opportunities
Ensures clear understanding of guides, manuals, and published procedures. Guidance and support provided when necessary
Participates in communication between fellow Customer Support Specialists, Senior Specialists, and Supervisors
Keeps equipment operational by following established procedures and reporting malfunctions
Displays dedication and commitment of company visions and goals
Enjoys engaging with customers, team members, and being part of a growing organization

Requirements:

One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person)
Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays
Proficient keyboarding/typing skills- Minimum 35 wpm
Excellent customer service skills with a passion for service; "Client Focused"
Creative, flexible, and innovative team player
Commitment to excellence and high standards
Discipline to work remotely, while following a set schedule
Willingness to work within a constantly changing work environment with flexibility and enthusiasm
Excellent written communication skills with demonstrated ability to write clearly and informatively
Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive
Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs)
Ability to manage multiple applications running simultaneously
Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider
Successful completion of a pre-employment assessment
Successful completion of initial training
Candidates must be based and work in the US

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Remote position
Frequently required to sit
Frequently required to talk or hear
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

METRC OFFERS THE FOLLOWING BENEFITS

Diverse, inclusive & welcoming culture
Employer Paid- Health Insurance (Employee Only)
Employer contribution into a Health Savings Account (HSA)
Employer Paid - Dental Insurance (Employee Only)
Employer Paid- Basic Life Group Insurance and AD&D
Employer Paid- Employee Assistance Program (EAP)
Employer Paid- Short Term Disability
Employer Paid- Long Term Disability
Vision insurance
Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness
Voluntary Life Insurance
401k (up to 6% match)
Paid Time Off (PTO)
Up to 9 Paid Holidays
Company provides all equipment needed
Internet subsidy for those working from home ($50.00 per month)
Customer Support Specialist positions start at $15/hour

Shifts Available (12pm - 8pm or 1pm - 9pm CST)

Monday through Friday (Occasional Saturday and/or Sunday)

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Metrc is an Equal Opportunity Employer, and all qualified applicants and team members will be considered for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, marital status, disability, genetic information, military or veteran status or any other characteristic protected by federal, state, or local law.

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VP of Program Management

Metrc LLC

1 year ago

Description:

The VP of Program Management will provide executive presence to promote growth, awareness, name recognition of the Metrc Product, and the expansion of our business within the assigned strategic account and associated key influencers. This position will support activities associated with the growth and management of existing accounts, interfacing with key leaders, support, development, and operations across the company.

KEY RESPONSIBILITIES

State or Accounts Development

This position will foster relationships and interface with all relevant stakeholders within the state or strategic account to grow the business. This position will define the groups that are influencing the department(s) or organization(s). Define how well we are stacked up and continually evaluate product offerings. Define who our competition is and what issues we may encounter. Coordinate all outside efforts with groups or efforts to maintain and guide direction. Keep overall dashboard of state or account activity where we may have opportunities. Example activities:

Current status – Medical, Retail, Both, Etc.
Define contacts – Mangers, Directors, Department, or program leads or managers
SWOT analysis
Competitive landscape
Developing action plan
Timelines
Groups working in the state i.e., industry organizations or outside lobbying efforts
Coordinate with any other outside firms or groups where we have allies
Provide weekly updates on all activities in a clear and concise fashion

Collateral

The position will help define a communication platform to encourage states, departments, and responsible parties to look at and consider furthering the Metrc product offering. Responsible for defining the language and messaging to ensure the message is on target with the program needs. Examples of collateral and requirements:

Presentation materials – create or customize presentations for meetings
Leave behind’s marketing materials – input to messaging and layout
Website – input on messaging and layout
Assist in the creation and development of training collateral specific to the state or account

Strategic Partnering

The position will define a strategic partnering plan to drive business growth and identify potential hindrances.

The plan will create a strategy to:

Identify what businesses to work with
Define how to work with them
Define the advantages of working with them
Define what it will take to works with them in materials and cost
Define how this extends our platform and creates greater value or improves the competitive landscape.
Define what business we need to be concerned with and how this partnership benefits Metrc Including:
Define the motivation
Areas we need to be concerned with and why
Strategy to marginalize

Support

The position will provide primary field training and first contact for the state and industry during the deployment process. Field training of both the state and industry will be performed on site to create a strong bond and relationship with both entities and create an atmosphere conducive to a successful program and build confidence. This will include:

Field in-person training
Industry multiple in person spanning multiple classes
May need to perform webinar trainings
May need to assist the support line from time to time
State or key account multiple in person spanning multiple classes
Key equipment such as handheld or RFID devices
Customer and in person meetings as necessary

Additional Requirements

Maintain weekly reporting
Maintain SharePoint communication site(s)
Creating meetings with appropriate opportunities as defined above
Assist / coordinate meeting preparation and travel arrangements
Duties as otherwise described by supervisor

Requirements:

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

Bachelor's degree (B. A.) from four-year College or university; related experience and/or training; or equivalent combination of education and experience.
5-10 years’ experience working in an Account Management/Customer Success role or equivalent experience.
Experience working with Government Projects required
Background in Regulated Cannabis Industry and Government policies required
Demonstrated proficiency in project and program management.
Leadership experience within operations or project management required
Ability to travel nationally and internationally
High degree of professionalism and business acumen
Record of accountability, innovation, and excellent customer service.
Excellent verbal and written communication skills
Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
Skilled in managing employees and external partners in a team environment.
This role is required to be located in Sacramento, CA

TRAVEL REQUIRED:

Ability to travel nationally and internationally; Reasonable travel expenses are reimbursed within 30 days of submission of required expense reports. Company credit card may be issued. The position may be required to assist with business development activities in new states or accounts. This will require the attendance of meetings or strategic events such as trade shows.

Government Program Manager

Metrc LLC

1 year ago

Description:

GENERAL OVERVIEW

The Program Manager will provide leadership and guidance on Metrc’s RFID Program and future RFID initiatives within the organization. This role will support projects that optimize inventory management processes across the organizations regulatory tracking platform and any future supply chain efforts. The position will work across the user community to define, qualify, and prioritize projects utilizing RFID technology.

The RFID Program Manager will lead and achieve operational excellence through the advancement of customer experience, leveraging an approach that considers all interdependent, interrelated processes that occur within our regulatory compliance systems. This role will have internal interaction with key management, support, technology, and operations within the company.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following. Other duties may be assigned.

Live Metrc’s Core Values – Every day and all the time.
Successfully manage, maintain, and grow your Metrc State programs to a world class standard.
Foster client-agency relationships through frequent communication of updates, a thorough understanding of the Metrc system and State regulations, and regular productive meetings with the client-agency.
Provide insight into general practices taken across all client agencies to allow for informed decisions on changes to the Metrc system.
Generate documentation of State processes and requests for Enhancement Service Orders (ESO) and communicating all updates in changes in status to necessary parties
Create messaging for the industry to effectively communicate changes in the system
Deliver the required documentation and services during the deployment of a new program to ensure that the expected project schedule is met
Coordinate internal Metrc departments to provide additional resources to client agency requests
Monitor reported issues to ensure that all communication encourages compliant behavior
Maintain oversight on Metrc environment configurations for client agencies
Understand all current Metrc system offerings and/or identifying resources to convey the Metrc system offerings for any scenario presented by a client-agency
Demonstrate all Metrc system offerings to client agencies and/or licensed businesses using the platform.
Maintain weekly, monthly, and quarterly reporting of the programs
Maintain Teamwork project management site(s) or any future project management tool implemented
Assist / coordinate meeting preparations and travel arrangements when traveling to our client agencies

. Requirements:

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

Two+ years working in Software within an Account Management/Customer Success Role
College Degree or Equivalent Working Experience Outlined
Preferred Experience with Government Projects
Preferred Background in Regulated Cannabis Industry and Government Policies
This role is required to be located in Sacramento, CA

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This role is a remote position when not performing travel based on business needs
Moderate travel, around 30 - 50%, may be required (based on business need). Travel is typically by company car and or commercial air carrier
Occasional evening and weekend work are required. Business travel will include meeting with client agencies at their offices and visiting cannabis business operators that grow, process, test, and sell cannabis products
Frequently required to sit
Frequently required to talk or hear
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

SVP, Customer Experience

Metrc LLC

Lakeland, FL

1 year ago

Description:

About Us

We are a high-growth technology company helping cannabis regulators govern their industry’s supply chain. We provide the system and tags that track products from seed to sale – and everything in between harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.

About the Role

The Senior Vice President of Customer Experience is primarily responsible for facilitating the ownership of customer experience excellence throughout the company. This role sets the strategic vision and innovative approach to successfully lead critical customer-facing teams including our Customer Support, Training, and Provisioning Teams. This position plays a few roles in driving customer goals and business transformation by ensuring the engagement, success, retention, and growth of the organization’s customers.

About You - QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

Bachelor’s degree to the equivalent combination of education and experience is required
At least have 10 years of industry experience including three years in upper management
Experience building and managing large Customer Experience/Success and/or Professional Services teams in a fast-paced, dynamic environment
Ability to interface at the senior and executive level in a corporate setting
Proven ability to identify, engage and influence senior leadership and customers
Strong customer advocate with the ability and willingness to engage directly with customers
Track record of developing and mentoring great talent, and building and motivating high achieving teams
Ability to balance internal services, external partners, and how to use both effectively to support customers and grow quickly
Must have professional acumen and established credibility
Strong supervisory and leadership skills
Strong verbal and written communication skills
Displays orientation to profitability
Demonstrates knowledge of market and competition
Aligns work with strategic goals
Demonstrated ability to successfully resolve situations that are not broadly defined, complex, diverse, and occasionally, unprecedented

. Requirements:

KEY RESPONSIBILITIES

100% on board with the company’s mission, vision, goals, and success metrics to drive passion for customers, customer success, and company products
Establishes, implements, and communicates the strategic direction of the organization’s customer success experience initiatives including championing the systematic collection and application of customer experience insights for strategic advantage and growth
Coordinates the various departments associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints
Establishes and rollouts the company’s customer experience roadmap for management and incremental sophistication as internal capabilities increase and external expectations evolve
Ensures positive, mutually beneficial interactions between clients and internal teams by collecting data needed to make clear, focused decisions
Serves as the company’s go-to person to strategize overcoming client issues
Understands that customer experience insight are critical to building a strategy and using the data to outperform the competitor and build the company brand
Centralize customer experience programs including customer research and analytics, customer relationship management and customer success, customer service, and business process improvement
Works across multiple departments to ensure team members and leadership are aware of and dedicated to the goals of the customer experience
Driving customer lifetime value by defining the customer journey, deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases
Architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
Build a world-class training, support, and provisioning organizations to support customers for the full lifecycle of support needed
Establishes and administers the department’s budget.
Presents periodic performance reports and metrics to the senior leadership.
Identifies training needs and ensures proper training is developed and provided.
Support senior leadership design and prioritize metrics, objectives, and key results.
Work with leadership from other departments to create and maintain strong collaboration across the organization to create efficiencies, identify opportunities, and successful achievement of this company’s core business goals and values.
Designs and implements key corporate initiatives as assigned.
Exemplify the organization’s core values as a key leader
May perform other additional duties and responsibilities as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

In-office hybrid position
This position will require significant travel
Frequently required to sit
Frequently required to talk or hear
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

_____________________________________________________________________________________________

This company is proud to be an equal employment opportunity employer. This company is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law.

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Business Development Coordinator

Metrc LLC

Lakeland, FL

2 years ago

Description:

ABOUT US:

ABOUT YOU:

You are a self-starter who isn't afraid to be heard. We want you to be confident in your skills, and to be the gatekeeper of our Business Development team. To be successful in this position, you will need to have excellent multitasking and time management skills. Qualified candidates should also be familiar with the full Microsoft Office suite and have the ability to work quickly under pressure.

GENERAL OVERVIEW

A Business Development Coordinator (BDC) is responsible for supporting the growth and development of Metrc. The BDC focuses on cross-functional support for our internal departments and coordinates the proposal process.

KEY RESPONSIBILITIES

Core duties and responsibilities include the following.

Live Metrc’s Core Values – Every day and all the time.
Execute public records requests and analysis
Own Metrc’s proposal scoring tracker, including methodology and updates
Own Metrc’s prospect tracker, including expected contracts and upcoming renewals
Support proposal process (e.g., calendar generation, meeting invites, notes, reminders, market research, and printing / delivery)
Support market research by tracking related government procurements in other industries and jurisdictions
Coordinate across Pursuits, Government Affairs, Program Management, Marketing, and Finance departments to facilitate communication, readouts, prioritizations, and reporting (e.g., events and staffing, renewal planning, market sizing, agency meetings, material creation, etc.)
Take meeting notes, share action items, and follow up with participants, as necessary
Create and maintain shared team folders
Maintain CRM database, including input of new contacts and engagements
Other duties may be assigned.

. Requirements:

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

A bachelor's degree in political science, public administration,?management, or?a related field is preferred for this job.?
Two to?five?years of government sales, government procurement, or related experience
Highly Skilled in Microsoft programs, especially Excel and SharePoint
CRM experience is a plus, such as QuickBase, Salesforce, HubSpot, and Oracle-NetSuite
Ability?to work independently yet collaboratively with both internal and external peers in matters of significance and operate with integrity and within the core values of the company?
Ability to work well under pressure on multiple projects while?producing high-quality deliverables within?critical deadlines.?

TRAVEL

This position will require some travel ranging from 0 - 20% of work time. For example, travel might include:

In-person system demonstrations
Conferences and events
Other travel as required

PHYSICAL DEMANDS AND WORK ENVIRONMENT

In-office and remote position
Frequently required to sit
Frequently required to talk or hear
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

_____________________________________________________________________________________________

Metrc is an Equal Opportunity Employer, and all qualified applicants and?team members will be considered for?employment and advancement without regard to?race, color, religion,?sex, sexual orientation, gender identity or expression, pregnancy,?national origin, age, marital status, disability, genetic information,?military or veteran status or any other characteristic protected by?federal,?state,?or local law.?

See other jobs in Lakeland, FL →

Government Affairs Manager

Metrc LLC

2 years ago

About Us

We are a high-growth technology company helping cannabis regulators govern their industry’s supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.

We’re looking for a Government Affairs (GA) Manager to lead our engagement with state legislators, regulators, and other stakeholders in both existing and target markets: introducing our company, explaining the benefits of our solution, and supporting our government sales pipeline. In addition to its primary state GA responsibilities, the role will also support our federal and international GA activities. The GA Manager will report into the Director of External Affairs and Business Development (EABD).

About You

You are a seasoned Government Affairs professional with an intimate understanding of how public policy is crafted, implemented, and changed over time – including how legislators and regulators interact with third parties. You are an excellent communicator (written and oral) and have a knack for making complex issues easy to understand. You are an accomplished relationship builder, have a passion for technology policy, and excel at defining and executing a comprehensive GA strategy. You are highly motivated, quick on your feet, and detail oriented. Most importantly, you’re eager to work at a company that is experiencing rapid growth and are comfortable defining direction, taking on responsibility, and working cross functionally.

About the Role

Lead the development and execution of state government affairs strategies to advance the interests of the company.
Oversee state GA consultants and lobbyists:
Manage outreach prioritization, planning, and execution between states;
Facilitate two-way information flow through monthly and ad-hoc meetings;
Ensure updates and deliverables are provided on time and at expectations;
Identify, negotiate, and partner with additional GA contractors, as necessary; and
Evaluate return on investment (ROI).
Execute state outreach, acting as the company’s representative to and cultivating relationships with state stakeholders. Coordinate with lobbyists, internal SMEs, and the Director of EABD as necessary.
Collaborate with Metrc Marketing, Communications, and consultant teams on the planning and development of state government communications, events, and campaigns, including the creation of talking points and materials.
In conjunction with GA contractors, monitor relevant public policy issues, current
events, bills, laws, and rules; generate reports and briefs when appropriate on any
risks or opportunities for the company.
Own political compliance and reporting for the company, including state registrations, lobbyist disclosures, and internal reports on external engagement.
Support the Director of EABD and the Chief Operating Officer on both federal and international government affairs engagement.
Support Metrc’s proposals for government procurements.
Other duties as assigned.

Candidate Qualifications

A bachelor's degree in political science, public administration, management, or a related field is required for this job.
Minimum five years of progressively challenging government affairs experience, preferably across multiple states and on technology issues (or in another heavily regulated industry).
Experience working in a broad range of policy, regulatory, and legal environments.
Ability to work independently yet collaboratively with both internal and external peers, elected officials, regulators, and constituencies; exercise judgment and discretion in matters of significance and operate with integrity and within the core values of the company
Demonstrated understanding of policy-making process; ability to read, analyze, and interpret legislation and regulations
Ability to work well under pressure on multiple projects while producing high-quality deliverables within critical deadlines.
Travel required; must be willing to work evenings, and weekends as needed to meet job requirements.
This is a remote role, but candidates will be offered relocation assistance if they prefer to be in office.

Helpful Candidate Background:

Government Procurement
State Lobbying
Policy Analysis and/or Development
Coalition Building
Business Development

Metrc LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our company will be.

Metrc LLC does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Metrc offers a full benefit package that includes that includes medical, dental, and vision insurance; 401k with a company match; and paid time off.