Cannabis Customer Service Rep Jobs
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Here are 100 cannabis jobs mentioning "customer service rep" in May 2024, at companies like Griffin Greenhouse Supplies Inc., Higher Growth Search, Green Roads, and Concentr8, including positions such as Customer Service Representative, Customer Service Representative - CEA, Receptionist/Customer Service Representative, and Customer Service Representative - Cannabis Industry.
More than 30+ days
Customer Service Representative - Cannabis Industry
Green Roads
1 year ago
at Green Roads
Headquarters Office - Hybrid Role
We are looking for Rockstar Customer Service Representatives!
This is a hybrid position with in office requirement Tuesday - Thursday. WFH Monday & Friday
Shift M-F 8am - 5pm (1 hour unpaid lunch)
Above average pay!
Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.
The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:
Meeting the needs of internal and external customers with efficiency, team spirit and courtesy
Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.
Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available
Demonstrating a thorough understanding and effective performance of customer service policies and procedures
Processing a high volume of customer orders and change notices in an accurate and timely manner
Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties
Answering all incoming phone calls and routes the call accordingly
All other duties as assigned
Minimum Qualifications
High school diploma or equivalent; Bachelor’s Degree a plus
3-5+ years’ experience with heavy data entry in customer service maintaining dedicated clients
Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook
Experience with ERP or CRM
Experience with help desk software (ZenDesk or other similar applications)
Organized and time management skills
High attention to quality of work
High workload volume experience
Impeccable follow up skills
Excellent verbal and written communication skills
Headquarters Office - Hybrid Role
We are looking for Rockstar Customer Service Representatives!
This is a hybrid position with in office requirement Tuesday - Thursday. WFH Monday & Friday
Shift M-F 8am - 5pm (1 hour unpaid lunch)
Above average pay!
Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.
The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:
Meeting the needs of internal and external customers with efficiency, team spirit and courtesy
Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.
Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available
Demonstrating a thorough understanding and effective performance of customer service policies and procedures
Processing a high volume of customer orders and change notices in an accurate and timely manner
Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties
Answering all incoming phone calls and routes the call accordingly
All other duties as assigned
Minimum Qualifications
High school diploma or equivalent; Bachelor’s Degree a plus
3-5+ years’ experience with heavy data entry in customer service maintaining dedicated clients
Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook
Experience with ERP or CRM
Experience with help desk software (ZenDesk or other similar applications)
Organized and time management skills
High attention to quality of work
High workload volume experience
Impeccable follow up skills
Excellent verbal and written communication skills
Apply for this job with Green Roads
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Non-Exempt/Full-time (32-40 weekly hours)
Reports To: Store Manager, Assistant Store Manager
Collaborates With: Store Managers, Senior CSRs, CSR Trainers, Fellow CSRs
It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.
Job Summary:
A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They are the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience. The hired candidates within this posting will work shifts at both of Verdes' dispensaries in Santa Fe dependent on store need.
Responsibilities/Essential Functions:
- Team player with strong communication and organizational skills
- Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter
- Identify and assess clients’ needs to make proper product recommendations
- Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support
- Stay up to date with product knowledge, NM Cannabis Patient Laws, and medicinal information updates to pass the information to clients
- Maintain proper inventory stock on the sales floor and backstock, as needed
- Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts
- Regular/reliable attendance is required
- Keeping best interest of the company and co-workers in forefront of mind
- Other duties as assigned
Computer/Technical Responsibilities:
- LeafLogix and BioTrack for sales transactions, patient records/lookup information, returns/exchanges
- Internet to access sharepoint.com to make daily menus, Dutchie to access online orders
- Other websites to lookup information about cannabis or the NMMCP program.
Qualifications and Educational Requirements:
- Experience in cash handling and inventory management
- Ability to multi-task and quickly prioritize tasks
- Ability to handle high stress situations, ambiguity and changing priorities
Additional Requirements:
- Experience in inventory management and controls
- Exceptional internal and external customer service and employee relations skills
- Must be dependable, reliable, and motivated
- Organization, time management, data entry and math skills
Physical and Emotional Requirements:
- Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row
- Must be able to lift at least 50 lbs.
- Ability to work in a confined area.
- Must be able to bend/stoop/climb/reach
- Must be able to present complex information to groups of people
- Must be able to be physically present in the dispensary locations and administrative office
- Ability to handle high stress situations, ambiguity and changing priorities
- Must be able to tolerate a reasonable amount of work stress
Compensation/Hours:
Compensation DOE, 32+ hours/wk., Required Mon – Sun, some Holidays, shifts between 8:00am & 8:00pm
- $1000 Professional Development Reimbursement
- Two days of paid time off in addition to standard PTO allotment.
- PTO
- Health Insurance with employer contribution
- Vision Insurance with employer contribution
- Dental Insurance with employer contribution
- Employee Assistance Program: 100% employer paid premium
- Employer paid Basic Life Insurance ($10k coverage) plus Voluntary Life Insurance (100% employee paid)
- 401K (automatic enrollment at 3%)
- 20% Employee Discount
- Loyalty Program - 3% cash back to be used towards any Verdes purchase
Apply for this job with The Verdes Foundation
Apply now →
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Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.
We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!
*Must be 21 or older
Responsibilities
- Manage large amounts of incoming calls, texts, chats and emails
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day
- Communicate changes to delivery routes with drivers
- Document all returned orders
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Must be highly computer literate (we are Mac + iOS based) and able to type quickly
- Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)
This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability
COVID-19 considerations:
Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.
Experience:
- Customer service: 3 years (Required)
Work Location: One location
Apply for this job with Farmhouse Artisan Market
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The goal of Lazarus Naturals is to produce high quality and accessible hemp-based CBD products. We have a fun, fast-paced & close-knit workplace environment and are looking for another Customer Service Representative to join the team and help us further grow our business.
This is an exciting opportunity to gain experience in a booming industry and a rapidly-growing company that makes CBD accessible to those who need it most. As our Customer Service Representative, you will be responsible for communicating clearly and professionally with our rapidly growing customer base.
We are seeking individuals who are enthusiastic about CBD (cannabidiol) and it’s potential, and share our goal to make CBD accessible and understandable for everyone who needs it.
We value our wide customer base and the ability to create positive outcomes for people of all backgrounds. A large portion of our customers are elderly, terminally ill, or communication impaired. We strive to provide the best possible service and support to everyone and value patience, empathy, and understanding in our representatives along with the ability to communicate accurate information in an easy to understand manner.
This role will report to the customer service supervisor and will be responsible for the following:
- Assisting customers with questions or concerns regarding their orders and general CBD inquires
- Providing consistent and accurate information about our products within our guidelines and knowledge database
- Facilitating effective and time-sensitive communication between departments related to resolving CS issues
- Providing basic levels of tech support regarding order placing on our web platform
- Answering phone calls, transferring lines, reviewing voicemails
- Answering customer emails and inquiries
Requirements
- Excellent spoken, written, and presentation communication skills
- Exceptional organizational skills, attention to detail, and follow-through
- 1-2 years experience in Call Center / Customer Service background
- Proficient in basic PC skills (email, Microsoft word/excel) and ability to learn functions of company software
- Strong attention to clerical detail (correcting and confirming addresses and sensitive information, reviewing applications on specific criteria)
- Hemp / Cannabis industry experience is a plus! (not required)
Benefits
- Compensation: $21/hr
- Comprehensive Benefits (Medical, Vision, and Dental Insurance)
- Employee Discount Program
- Fully Stocked Kitchen
- 401K Program
- Commuter Benefits & FSA
This is a full-time, IN OFFICE role based in Portland, OR. Interested parties are encouraged to send a cover letter detailing why you think you could be a great fit, along with an updated resume.
Veterans strongly encouraged to apply.
Lazarus Naturals_ is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._
Job Type: Full-time
Pay: $21.00 per hour
Apply for this job with Lazarus Naturals
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative - Cannabis Industry
Green Roads
1 year ago
We are looking for Rockstar Customer Service Representatives!
This is a hybrid position with in office requirement Tuesday - Thursday. WFH Monday & Friday
Shift M-F 8am - 5pm (1 hour unpaid lunch)
Above average pay!
Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.
The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:
- Meeting the needs of internal and external customers with efficiency, team spirit and courtesy
- Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.
- Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available
- Demonstrating a thorough understanding and effective performance of customer service policies and procedures
- Processing a high volume of customer orders and change notices in an accurate and timely manner
- Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties
- Answering all incoming phone calls and routes the call accordingly
- All other duties as assigned
Minimum Qualifications
- High school diploma or equivalent; Bachelor's Degree a plus
- 3-5+ years' experience with heavy data entry in customer service maintaining dedicated clients
- Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook
- Experience with ERP or CRM
- Experience with help desk software (ZenDesk or other similar applications)
- Organized and time management skills
- High attention to quality of work
- High workload volume experience
- Impeccable follow up skills
- Excellent verbal and written communication skills
Apply for this job with Green Roads
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Role and Responsibilities
- Understand and demonstrate compliance to State and Local laws.
- Must articulate and be well-schooled on the various types, strains and THC levels associated with the products.
- Providing registered patients and customers with education, support, and allowable amounts of medical cannabis.
- Entering product and client information into Leaflogix & METRC.
- Educating patients on the different strains of cannabis, their purported effects on different medical conditions, and the different methods and routes of administering medical cannabis.
- Observing patients for symptoms that could signify unhealthy or unstable usage of medical cannabis. Client Service Agents are to alert the manager immediately if they notice these signs or symptoms.
- Maintaining a safe and secure retail room, including escorting both patients and non-patient visitors.
- Safely and securely transporting medical cannabis and medical cannabis products to off-site patients. Maintaining a valid driver’s license.
Qualifications and Education Requirements
None; however, cannabis bud tenders must be at least 21 years of age and be able to attain and maintain a cannabis Dispensary Agent Card
Preferred Skills
· A minimum of 2 years of customer service required.
· A minimum of 2 years of accurate money handling, data entry and inventory skills needed.
· A minimum of 1year retail sales
· Understand in a demonstrative way a minimum education of 12th grade math.
· Understand weights and measurements.
· Excellent English communication skills both oral and in writing.
· Bilingual a plus.
· Computer knowledge of Microsoft Office excel, word and outlook required.
· Great organizational capability, high standards of business and personal ethical conduct, takes initiative and self-directed, compassionate, kind, accommodating, patient.
· Attention to detail and accuracy, multitasking and problem-solving skills.
· Ability to work independently but understands the value of collaboration.
· Pleasant and professional with a well-groomed appearance.
Additional Notes
Dispensary Training
· Before commencing work at a cannabis establishment, the cannabis establishment agent shall receive, at a minimum, training and instruction in the following:
· The proper use of security measures and controls that have been adopted for the prevention of diversion, theft or loss of cannabis.
· Procedures and instructions for responding to an emergency.
· State and Federal Statutes and regulations related to the use of cannabis.
· The different strains of cannabis.
· The different methods of using cannabis and cannabis products
· Learning to recognize signs of cannabis abuse or impairment or instability in the use of cannabis by a consumer.
· Clinical effects of cannabis on the human body and how THC affects the consumer
· Methods of refusing entry or sales to prohibited persons, including, without limitation:
· Verifying identification and using age verification devices;
· Education on the effects of cannabis on persons under 21 years of age; and
· Recognition of false or altered identification;
· Understanding the role of law enforcement in confirming compliance with laws and regulations relating to cannabis;
· Applicable state and local laws and regulations regarding cannabis;
· Preventing unlawful consumption of cannabis, including, without limitation, information regarding laws which prohibit open or public consumption of cannabis;
· Preventing the use of cannabis by persons under the age of 21 years, including, without limitation, laws which prohibit such use and the penalties for the violation of such laws
· How to prevent and address disturbances; and
· The responsibility of the cannabis establishment agent to put into effect strategies adopted by the cannabis establishment to prevent the diversion of cannabis.
· Electronic verification system.
· Dispensary facility operating hours: Sunday – Thursday 8:00am – 12:00am
Friday & Saturday 8:00am – 1:00am
There are no observed holidays.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Night shift
- Weekend availability
COVID-19 considerations:
Employees are required to provide proof of an FDA-approved vaccination against COVID-19.
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- Dispensary Agent Card (Preferred)
Work Location: One location
Apply for this job with Euphoria Wellness
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
The Customer Service Representative is a person who strives to answer customer questions, troubleshoot customer ordering issues, and assist dispensary operations by being the main point of communication over the phone for our patients. A passion for cannabis coupled with a strong adherence to protocol and a caring, helpful attitude are a must for this position.
Role Responsibilities
- Answer incoming calls from dispensary patients, customers, and vendors
- Aid patients asking questions regarding their medical cannabis products including methods of ingestion, packaging issues, and other areas.
- Assist in ensuring all online orders are accurately fulfilled by dispensary staff and pick-up information is provided to patients and customers
- Coordinate shipments, deliveries, and orders with dispensary managers upon arrival
- Directing patient information, orders, questions, and other miscellaneous items to the appropriate location
- Consult and console medical patients with serious medical conditions on various questions regarding their medical cannabis as needed
- Support the success of the Patient Support team as needed
Role Requirements
- Must be 21 years of age or older
- Ability to handle all customer interactions with attention-to-detail, empathy, and confidentiality
- General familiarity with medical cannabis laws, qualifying medical conditions, and the medical card application process
- A strong knowledge of cannabis and cannabis-derived products
- Outstanding verbal and written communication skills, both in-person and over the phone
- Prior call center and customer service experience is strongly preferred
- Ability to work in a fast-paced, highly demand environment
- Proven and demonstrated organizational skills
- Subject to background check per state cannabis regulations
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Apply for this job with Curaleaf
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative - Cannabis Industry
Green Roads
1 year ago
We are looking for Rockstar Customer Service Representatives!
This is a hybrid position with in office requirement Tuesday - Thursday. WFH Monday & Friday
Shift M-F 8am - 5pm (1 hour unpaid lunch)
Above average pay!
Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.
The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:
- Meeting the needs of internal and external customers with efficiency, team spirit and courtesy
- Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.
- Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available
- Demonstrating a thorough understanding and effective performance of customer service policies and procedures
- Processing a high volume of customer orders and change notices in an accurate and timely manner
- Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties
- Answering all incoming phone calls and routes the call accordingly
- All other duties as assigned
Minimum Qualifications
- High school diploma or equivalent; Bachelor's Degree a plus
- 3-5+ years' experience with heavy data entry in customer service maintaining dedicated clients
- Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook
- Experience with ERP or CRM
- Experience with help desk software (ZenDesk or other similar applications)
- Organized and time management skills
- High attention to quality of work
- High workload volume experience
- Impeccable follow up skills
- Excellent verbal and written communication skills
Apply for this job with Green Roads
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Highly Concentr8ed is a manufacturer and distributor of hemp derived cannabinoid products. Join our mission to deliver the highest quality products at the most affordable pricing with guidance every step of the way.
We are currently seeking a team member to help full time as a Customer Service Representative.
Our ideal candidate is eager to learn and ready to become a core member of the team. We are looking for individuals with high motivation and a desire to grow with us. We want well rounded and balanced people who think outside the box in order to achieve goals. Consider this a start your career in the space and build your foundation for success. As we continue to grow, there will be significant opportunity to advance and climb the ladder.
Customer Service Representative will be responsible for:
- Attention to detail is a strict requirement
- Becoming an HC8 Products expert
- Answer incoming chats
- Answer incoming phone calls
- Responding to CS cases on Zendesk
- Responding to wholesale clients via email / phone calls
- Send out invoices to retail / wholesale clients
- Reaching out to clients for order edits / updates
- Verify customer order information by reaching out to customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Must be able to meet Customer Service quotas, such as closing cases out within the time frames given
- Complete miscellaneous administrative tasks within the time frames given such as data entry, research, presentations, ect.
- Handle social media customer service requests
- Help grow social media accounts through interactions with others on social media when time permits
Ideal Candidates should have:
- 1+ years of experience in the cannabis industry
- 1+ years experience in customer service is a must
- Has knowledge about the hemp & cannabis industry
- **Attention to detail is a strict requirement**
- Experience with handling and growing social media accounts is a plus
- Experience in sales is a plus
Hours Required: 9am - 5pm, Monday thru Friday.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with Concentr8
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Sales Representative/Customer Service Representative
Cooljarz.com / Earthwise Packaging
1 year ago
Job Summary
CoolJarz is looking for a talented, motivated, take-charge representative to join our team. We need a real doer, team player with a colorful personality to help our company grow. Our office is extremely dynamic and fast-paced. If you make things happen, take the bull by the horns, like to have fun, — we’d love to meet you! Serious applicants only need apply.
About CoolJarz
CoolJarz is an injection molding company in Tustin, CA. We design, manufacture and sell a variety of custom eco-friendly child-resistant containers and innovative systems for the Cannabis Industry. For more information go to www.CoolJarz.com
Job Duties:
- Be a team player in our sales team
- Grow existing accounts
- Meet or exceed territory sales quotas
- Establish and maintain accounts
- Build relationships with cannabis growers, processors and retailers
- Survey the industry and target specific accounts using published regulatory data basis, social media outlets, trade journals and magazines
- Qualify new prospects
- Sell stock products as well as custom branded packaging products
- Work with production and follow through with orders processed daily
- Customer Service
- Manage company Sales email
- Receive and process orders
- Make and receive sales calls and answer customer inquiries
- Greet clients
Requirements:
- Experience in the Cannabis Industry is a plus
- Multi-task and prioritize projects
- Detail oriented
- Excellent organizational skills
- Works well under pressure
- Strong phone etiquette
- Proficient in Microsoft Office (Excel, Word, Outlook)
- QuickBooks knowledge preferred
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
Covid-19 vaccination required
Ability to commute/relocate:
- Tustin, CA 92780: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Sales: 1 year (Preferred)
Work Location: One location
Apply for this job with Cooljarz.com / Earthwise Packaging
Apply now →
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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) is the leading vertically integrated multi-state cannabis operator in the United States. It is a high-growth cannabis company with a national brand known for quality, trust and reliability. The company is positioned in highly populated, limited license states, and currently operates in 12 states with 42 dispensaries, 12 cultivation sites and 11 processing sites. Curaleaf has the executive expertise and research and development capabilities to provide leading service, selection, and accessibility across the medical and adult-use markets, as well as the CBD category through its Curaleaf Hemp brand.
Under the direction of the Dispensary Pharmacy Manager, Assistant manager oversees the operation of the Curaleaf Dispensary. Assumes full management responsibility in the absence of the dispensary manager.
Improves dispensary sales, profitability, and image through extraordinary customer service, protection of store assets, supervising team members in the absence of the store manager.
Job Responsibilities
Customer Experience
- Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.
- Greets patients and offers assistance with products and services.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Curaleaf service traits.
- Resolves customer complaints and helps respond to customers' special needs.
Operations
- Supervises operation of the store and team members, opening/closing/changing shifts, task delegation and scheduling team members
- Supervises the control of the store money including register counts, withdraws from the bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
- Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock.
- Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
- Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
- Supervises operations of assigned location including strict compliance with all applicable laws and regulations.
- Maintains knowledge of all computer and technology systems and software (e.g. registers, Biotrack, etc.). Ensures response to all systems problems by contacting information technology support and seeking solutions.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned, including assisting team members as needed.
- Able to Travel on need basis to different location for training and assisting dispensary operations.
Daily Planning and Execution
- Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
Business Performance Management
- Receives exposure to analysis of financial and performance data for the store, pharmacy, and clinic.
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
People and Performance Management
- Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
- Ensures training of team members; provides coaching and mentoring.
- Issues constructive discipline and makes discipline recommendations.
- Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing the vision.
- Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
- Develops and delivers performance management for direct supervisees.
Training and Personal Development
- Participates in the company and on-the-job training to improve skills and productivity and attends training requested by the Dispensary Manager, Director of Dispensary Operations and other company leaders
- Follows performance improvement plans offered by dispensary manager and director of dispensary operations
- Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.
Communications
- Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication are open between management and non-management team members.
- Assists Store Manager in planning and attending community events.
Basic Qualifications
- Bachelor's Degree prior to position start date or High School Diploma/GED and 1 year of retail supervisory experience.
- Must be fluent in reading, writing, and speaking English.
- Willingness to work flexible schedule including extended days, evenings, and weekend hours.
- Experience working in a heavily regulated industry necessary
- Strong leadership skills, ability to build and manage teams
- Willing to undergo a background check, in accordance with local law/regulations
Preferred Qualifications
- Bachelor's Degree/GED and 1 year of retail supervisory experience.
- Prior retail supervision experience.
Curaleaf is an Equal Opportunity Employer
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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DIRECTOR OF AGRICULTURAL SALES (LIGHTING)
We are seeking an executive with strong contacts and helpful connections in industries such as greenhouse sales, vertical agriculture, cut flowers, etc.
Language: Must be fluent in English. Being multilingual is helpful for sales in Europe and South America but not required.
Location: Las Vegas. Office in Henderson area.
Relocation: Must be able to commute to the site or willing to relocate
Travel: Yes. Must attend trade shows and travel to meet with customers.
Job type: Full time
Schedule: Monday to Friday 8:00 am - 4:00 pm Pacific
Compensation: Pay is negotiable and will be commensurate with training, education, and experience. If we hire you, you will earn more here than your current or last position. We will offer a generous base salary, plus incentives on your own sales and the sales of your team for production over your goals.
About the company: Fohse Inc. is the premier lighting company in the cannabis space. We manufacture lights that are more powerful and more efficient than competitors, and we are the choice of large commercial and multi-state operating cultivators. Our products feature several patents and in objective growing tests outperform traditional lights in crop yield and quality. We are in the top 20 companies on the Inc. 5000 list of fastest growing companies. We are looking to expand our lighting products into vertical ag, greenhouse growing, and decorative flower growing industries. Please see our website, at www.Fohse.com for more information about our company.
Our office is a drama-free, ego-free environment. We are dog-friendly. We have only lost one employee in the last 5 years, which is because this is such a great place to work. Our team treats each other like family, and we all like to make work exciting and fun.
Skills & Education:
- Graduate degree preferred (but not mandatory) in areas such as Agronomy, Business, Horticulture, Marketing, etc.
- Expertise in horticulture and a reputation among industry decision makers for being a trustworthy and respected authority.
- Work experience in horticulture industry as a trusted advisor to growers.
- An understanding of the industry and ability to make a plan
Responsibilities
- Work with company President & CEO to develop strategic plans
- Work with Chief Marketing Officer to implement strategic plans
- Attend trade shows as exhibitor / sponsor
- Supervise sales reps
- Work with in-house staff to help recruit sales reps
- Promote our products to build market recognition and trust
- Participate in the sales process and close large lighting sales
- Maximize opportunities for increased company earnings
Job Type: Full-time
Pay: From $180,000.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Application Question(s):
- Do you have numerous established relationships with large-scale commercial indoor ag / greenhouse / vertical farming / horticultural cultivation facilities?
- Do others consider you an expert advisor at growing crops with extensive experience and knowledge of horticulture?
Experience:
- horticulture, greenhouse, vertical farming commercial sales: 4 years (Preferred)
Work Location: One location
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Budtender - Customer Service Representative
Bernie's Universal Dispensary
1 year ago
* MUST HAVE OLCC MARIJUANA WORKER'S PERMIT
* MUST BE 21 YEARS OF AGE
*MUST BE ABLE TO WORK WEEKENDS
We are a local cannabis dispensary looking for an individual that demonstrates proficiency, organization, calmness, and attention to detail in retail environment. The candidate is resourceful and able to work both independently and with others, and prioritizes quality and customer service. Duties include but not limited to the following:
Daily sales of cannabis in different forms: flower, clones, extracts, concentrates, edibles, and related sundry merchandise like glassware and books.
Interacting with customers on-site as well as over the phone, collecting feedback on the products
Responsible for ensuring the cleanliness of all staging areas.
Work with multiple levels of people including law enforcement, vendors, and local community.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Newport, OR 97366: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
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Pay: $20.00 per hour
Monday- Friday
*Employee Discounts*
Yerba Buena Logistics is a prestigious distributor of premium cannabis products that covers all of California. We take pride in our service to our customers. We are currently looking for an individual who is willing to be on the front lines and be the "Voice of YBL."
As a Customer Service Representative the following will be expected:
· Providing a high level of service to our customers with professionalism
· Knowledge of cannabis products
· Helping and educating customers when needed
· Utilizing our operating system to assist customers
Requirements:
· Cannabis Industry Experience (at least 1 year)
· Valid CA driver’s license
· Willingness to undergo a background check
· Ability to follow detailed instructions as compliance is critical in this industry
***Customer Service Representative Skills***
· Outstanding communication skills, knowledge within the cannabis industry, ability to learn customers wants and needs to provide the best service
Monday- Friday
Pay: $20.00 per hour
*Employee Discounts*
Job Types: Part-time, Full-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Paid training
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Martinez, CA 94553: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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Customer Service Representative - Cannabis Industry
Green Roads
1 year ago
at Green Roads
Headquarters Office (Remote for now)
We are looking for Rockstar Customer Service Representatives!
This is a hybrid position with in office requirement Tuesday - Thursday. WFH Monday & Friday
Shift M-F 8am - 5pm (1 hour unpaid lunch)
Above average pay!
Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.
The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:
Meeting the needs of internal and external customers with efficiency, team spirit and courtesy
Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.
Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available
Demonstrating a thorough understanding and effective performance of customer service policies and procedures
Processing a high volume of customer orders and change notices in an accurate and timely manner
Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties
Answering all incoming phone calls and routes the call accordingly
All other duties as assigned
Minimum Qualifications
High school diploma or equivalent; Bachelor’s Degree a plus
3-5+ years’ experience with heavy data entry in customer service maintaining dedicated clients
Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook
Experience with ERP or CRM
Experience with help desk software (ZenDesk or other similar applications)
Organized and time management skills
High attention to quality of work
High workload volume experience
Impeccable follow up skills
Excellent verbal and written communication skills
Headquarters Office (Remote for now)
We are looking for Rockstar Customer Service Representatives!
This is a hybrid position with in office requirement Tuesday - Thursday. WFH Monday & Friday
Shift M-F 8am - 5pm (1 hour unpaid lunch)
Above average pay!
Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.
The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:
Meeting the needs of internal and external customers with efficiency, team spirit and courtesy
Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.
Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available
Demonstrating a thorough understanding and effective performance of customer service policies and procedures
Processing a high volume of customer orders and change notices in an accurate and timely manner
Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties
Answering all incoming phone calls and routes the call accordingly
All other duties as assigned
Minimum Qualifications
High school diploma or equivalent; Bachelor’s Degree a plus
3-5+ years’ experience with heavy data entry in customer service maintaining dedicated clients
Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook
Experience with ERP or CRM
Experience with help desk software (ZenDesk or other similar applications)
Organized and time management skills
High attention to quality of work
High workload volume experience
Impeccable follow up skills
Excellent verbal and written communication skills
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Job Purpose and Summary:
Assist with Delivery, Retail, and E-commerce departments to route, fulfill and complete customer requests in order to streamline the operational process. The position is responsible for maintaining delivery efficiency and facilitating day-to-day dispatch/fulfillment operations. It’s the Dispatcher's responsibility to work with our Driving Force to ensure that our customers receive their orders in an efficient and timely manner, all while providing excellent customer service.
Functions:
- Providing customer ETA’s
- Plan optimal routes to maximize deliveries per driver using Onfleet (previous Onfleet or similar dispatch software experience required)
- Verifying IDs, Placing orders
- Ability to troubleshoot order complications or route conflicts
- Responding to our guests on live chat
- Confirm Treez order pushes thru to Onfleet order
- Communicate with drivers about changes in address, updates about order contents
- Communicate with customers about order updates, route delays/changes
- Helping take customer orders
- Adjust customer order totals, upsell to customers, and pushing marketing specials
- Work with iHeartJane
- Adjust delivery windows to maximize orders for the day, and create route density
- Create manual orders in Onfleet when Treez does not push order through
- improvising solutions to dispatch issues as they arise, escalating to the appropriate management as needed.
- Working as a team with our drivers to ensure deliveries are completed
- Ownership of delivery team performance while on duty
- Ability to defuse and resolve problematic situations in a calm and professional manner.
- Maximizes all situations and takes every possible interaction scenario to the best suitable conclusion.
- Interacts efficiently with the team and Delivery department as needed.
- Adheres to all company policies regarding attendance, meal, and break periods.
- Cannabis knowledge is a plus but not required. Dispatch skills are required.
*
- Manage dispatch employees by making sure there are no route conflicts in their work and ensuring that maximum deliveries are being routed at all times
- Act as an ambassador of Purple Lotus and embody Purple Lotus' core values: Humility, Excellence, and Resilience.
- Requirements: *
- Familiarity with G-Suite (Gdocs, Gsheets, Email)
- Experience using Onfleet or similar dispatching software
- 2+ years of dispatching experience in a high volume, last mile dispatch position
- Ability to work in a fast-paced environment
- Team Oriented
- Punctual/ Accountable
- Detail-oriented
- Ability to effectively communicate with our customers, drivers, and management
- Has the desire to close customers while providing excellent customer service
- Must have the ability to make decisions and problem solve
- Can implement feedback (coachable)
- Positive attitude
- Proven customer support experience or experience as a client service representative
- Strong phone etiquette and active listening skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize, and manage time effectively
- Looking to grow within the company
- Needs to be 21+
- Must have the availability to work on the weekends
Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Administrative and Managerial Responsibilities: *
*
- Coordinate with inventory on stock levels and product discrepancies
- Items that need to be ordered (ice packs) are communicated to Nick and Jaime.
- Build positive team relationships throughout your department and Purple Lotus
- Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion
- Work will generally be performed inside a fast-paced medical cannabis dispensary.
- Demonstrate ownership, accountability, initiative, and quality of work
- Present a professional image in appearance, actions, and words.
- Enforcing SOPs and policies
- Completing assigned tasks and communicating when help is needed.
- Samsara video retrieval and monitoring
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
COVID-19 considerations:
Temperature checks and available PPE
Ability to commute/relocate:
- San Jose, CA 95112: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Preferred)
Work Location: One location
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High Mountain Imports is a distribution warehouse servicing the national cannabis industry with ancillary products.
We're looking for someone cheerful to help answer the phones and transfer calls to the appropriate staff member, in addition to fielding some basic customer service issues, helping with data entry, and being at our warehouse during business hours to physically greet anyone who comes in--from the mailman to clients or solicitors.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Signing bonus
COVID-19 considerations:
New hires required to be vaccinated, ample space for social distancing.
Ability to commute/relocate:
- Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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We are in need of CSR's to join our amazing retail work family! : )
This position is full-time, with a requirement of 5 shifts per week. CSR's will need to have at least 2 closing shifts (3:15pm - 10:30pm) per week, 1 of those closing shifts being on a Friday or Saturday night.
The Customer Service Representative ("CSR") must provide superior support, interaction, and educational guidance to LRP customers. The CSR will be cross trained to perform all roles of a LRP CSR which includes Checkout Associate, Floor Sales Associate, Guest Relations, Order Fulfillment. The CSR operates with direct supervision from the GM.
Tasks and Responsibilities –
- 1. Checkout Associate Core Responsibilities:
- Process cash and debit payments for in-store and online customer purchases, while ensuring all orders are properly secured and have POS receipt attached to or put inside of exit bag.
- Maintain organization and cleanliness of cashier counter and personal workspaces.
- Follow LRP Cash Handling Policy and Procedures/counting POS drawer at end of shift.
- Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
- Maintain awareness of customer input and suggest changes to improve services or products.
- 2. Floor Sales Associate Core Responsibilities:
- Greet customers as they enter the dispensary.
- Engage, upsell, connect with customers.
- Ability to place order on tablet.
- Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
- Maintain awareness of customer input and suggest changes to improve services or products.
- 3. Guest Relations (“GR”) Core Responsibilities:
- Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
- Check in customers by scanning government issued photo ID.
- Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
- Answer incoming phone calls.
- Monitor surveillance cameras located in Guest Relations.
- Alert LRP personnel of curbside pickups.
- Maintain organization and cleanliness of GR.
- Record specific customer requests on Guest Relations call log when applicable, and contacting that customer to communicate previous requests, if applicable.
- 4. Order Fulfillment Core Responsibilities:
- Package customer orders for curbside pickup, online orders, and in-store orders via Dutchie.
- Package customer orders while ensuring the correct quantities and product are placed in exit bag.
- Maintain quality and appearance of product by double checking for expired dates.
- Assist with notifying MOD of inventory levels to ensure accurate menu information.
- Maintain organization and cleanliness of Fulfillment vault.
- Order Fulfillment may also include role of Curbside Core Responsibilities:
- Assist with Order Fulfillment duties between pickups.
- Monitor surveillance cameras and Dutchie tablet located in Fulfillment vault for any curbside arrivals.
- Greet customer at their vehicle and verify their government issued photo ID, then process debit transaction via card terminal. (If customer has cash, escort them inside to a Checkout Associate)
- Once debit transaction is approved, finish transaction on Curbside register located in the store.
- Ensure all orders are properly secured and have POS receipt attached to or put inside of exit bag then bring orders to customers’ vehicle.
- Follow LRP Cash Handling Policy and Procedures/counting Curbside drawer at end of shift.
- Other Core Responsibilities for overall CSR:
- Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.
- Respond to and resolve customer requests, complaints, or compliments in person or on the phone, requesting supervisor support as needed.
- Maintain organization and appearance of dispensary, by daily upkeep and light cleaning, as well as daily COVID sanitizations of all surfaces included on LRP COVID-19 Workplace Safety Policy.
- Assist with opening, shift swap, and close of business procedures.
- Participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.
- Assist dispensary management with research, communications, or any other assigned projects/tasks as needed.
- Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.
- Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
- Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
- Additional duties as assigned.
Work Styles -
Dependability Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.
Cooperation Job requires working or acting together as a member of a team for a common purpose or benefit.
Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Integrity Job requires consistency of actions, methods, principles, expectations, and outcomes.
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Initiative Job requires a willingness to personally take on responsibilities and challenges.
Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job Education and Experience -
- High School Diploma or GED required.
- At least 2 years of retail experience required.
- Sales environment experience preferred.
- Retail cannabis industry experience preferred.
Skills -
- Accurate data entry and recordkeeping skills.
- The ability to educate consumers and connect with customers.
- Strong attention to detail, organizational, and time management skills.
- Superior customer service skills.
- Proficiency in Windows-based computer software and internet navigation.
- Proficiency in POS software (Leaf Logix preferred).
Physical Requirement/Work Environment - * Must be able to lift, carry, and balance up to 30 pounds.
- This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
MISSION STATEMENT
At Lazy River Products, it is our mission to be recognized as the Commonwealth’s premier fully integrated cannabis-based Product Development Company.
Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.
At our core, we provide professional, compliant, and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts.
We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.
“Give Back, Grow, Succeed”
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- retail customer service: 1 year (Required)
Work Location: One location
Apply for this job with Lazy River Products LLC
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Position involves performing operational tasks related to cannabis transportation business.
Service representative is responsible for customer interaction during deliveries, ensuring all internal and state mandated procedures/paperwork are completed at point of delivery.
Candidate must have excellent communication/interpersonal skills and should be professional and extremely well organized. Job also requires loading/unloading of packages up to 50lbs.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- No nights
- Overtime
Work Location: On the road
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Position involves performing operational tasks related to cannabis transportation business.
Service representative is responsible for customer interaction during deliveries, ensuring all internal and state mandated procedures/paperwork are completed at point of delivery.
Candidate must have excellent communication/interpersonal skills and should be professional and extremely well organized. Job also requires loading/unloading of packages up to 50lbs.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- No nights
- Overtime
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Regulatory Licensing and Customer Service Representative
City of Seattle
1 year ago
Position Description
The Department of Facilities and Administrative Services (FAS), Consumer Protection Division (CPD), is seeking qualified applicants for the position of Regulatory Licensing and Customer Service Representative. This position works as part of a team and supports 21 regulatory licenses, such as adult entertainment, short-term rentals, recreational cannabis, false alarm billing, public parking lots and garages, public impounds, and more. In addition, this position is responsible for conducting taxicab, for hire vehicle, limousine, and transportation network company (TNC) vehicle licensing for Seattle and King County vehicles. This position is fast paced and works under strict deadlines and is responsible for interacting with a high volume of licensees and processing a high volume of paperwork.
Work will be performed in a multicultural workplace and with diverse licensees. The division emphasizes strong, collaborative communication and inclusiveness in support of department goals to promote diversity and social justice.
Facilities and Administrative Services (FAS) is the backbone of the City of Seattle and a dynamic organization (Download PDF reader) comprised of eleven divisions and 450+ employees that provides $375 million a year in services to the City through an exciting portfolio of lines of businesses. FAS is a collaborative workplace with collective accountability to promote equity, respect, civility, integrity, inclusiveness and fairness (Download PDF reader) for all employees.
Job Responsibilities
- Issue and renew regulatory licenses; review and audit documents to ensure Seattle Municipal Code (SMC) regulations and ordinance requirements are met.
- Explain the rules and regulations of the SMC.
- Perform calculations to determine appropriate regulatory licensing fees and penalties, due dates, and other associated fees.
- Respond to inquiries and complaints; research problems; explain department and program requirements, policies, processes, procedures, rates, fees, penalties, and due dates; answer licensee questions regarding regulatory license invoices; refer complaints to appropriate personnel for dispositioning and/or follow-up as required.
- Digitally navigate licensees through creating accounts and performing work in the Seattle Services Portal.
- Maintain accurate account information across several divisional databases, maintain statistical records and generate reports as required; update digital files to ensure data integrity.
- Research and allocate payments that are received without identifying paperwork.
- Process in person payments for regulatory licenses.
- Perform other related duties as assigned.
Qualifications
Required Qualifications
Requires a minimum of one year of clerical experience involving customer service, public contact, and experience in a billing process.
(Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class.)
Desired Qualifications
- Understanding of the City’s Race and Social Justice Initiative.
- Proficiency using Microsoft Word, Excel, and Access.
- Comfortable learning new software and technology systems.
- Experience working with diverse communities where English may not be their preferred language.
- Ability to work collaboratively with a diverse and multicultural team.
- Ability to research and interpret Seattle Municipal Code or similar legislative documents.
- Strong skills in multi-tasking competing priorities.
- Excellent customer service and phone etiquette; ability to work with upset/angry individuals.
- Prior experience working at a service counter in a comparable work environment (shifting deadlines and priorities; potentially hostile individuals) is highly desired.
Work Environment/Physical Demands
- Work is performed in an office environment or remotely.
- Work involves dealing directly with licensees who may be upset, angry and/or abusive.
- May be required to work outside of normal shift in the event of an emergency, such as an unscheduled power outage.
Additional Information
Application Process
For optimal consideration, we encourage you to include a cover letter and resume with your application. We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work.
A written test will be administered as part of the selection process to the most qualified applicants with experience that most closely matches the duties of this position.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Environment
This position requires onsite work. Alternative Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with FAS policies.
COVID 19 Vaccination Mandate: All City of Seattle employees are required to be fully vaccinated against COVID-19. If selected, you will be required to submit proof of vaccination prior to your start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
Background Check: Applicants must successfully pass a background check, which will be conducted in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.
Why work at the City of Seattle?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
Employees of the City of Seattle enjoy competitive pay and comprehensive benefits package generous leave programs, and the satisfaction of doing work that helps make Seattle a great place to live, work, and play. Explore City of Seattle – Benefits at a Glance (Download PDF reader) for more information.
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
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RESPONSIBILITIES AND DUTIES:
1. Deliver the product sample to retail channels and stores.
2. Timely respond the customer comments and inquiries on the official websites.
3. Collect, sort, and categorize customer feedback on the official websites.
4. Work closely with third-party suppliers to handle online orders and data audits.
QUALIFICATIONS AND REQUIREMENTS:
1. A minimum of a community college degree.
2. Leverage Office software including Excel, Word, PowerPoint, etc.
3. Retail sales experience in consumer products, especially consumer electronics. Retail and distribution experience in vaping or cannabis industry is a plus.
4. Excellent verbal communication skills, reflective thinking, and strong execution ability.
5. Show initiative to learn new product features, selling points, and differentiators.
6. Be self-driven and resilient.
Job Type: Full-time
Salary: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
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Dispatcher/Customer Service Representative/Delivery Driver
Humboldt's Premium
1 year ago
21+ years old
Dispatch/ Delivery Driver (Vehicle Provided)
Familiar with Eureka and outside areas preferred
Outlook and Microsoft knowledgeable
Good Customer Service/ phone skills
Cannabis knowledgeable
Must provide CLEAN California driving record from DMV
Job Type: Full-time
Pay: $15.50 per hour
Benefits:
- Employee discount
- Health insurance
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Tips
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- California Drivers License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
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Looking for someone with upbeat energy and strong communication skills. Must be proficient in recognizing proper identification, while also ensuring compliance with California Cannabis Bureau, and Vista's Cannabis Laws. Customer service experience is a recommended.
You would first start off at reception to learn the check in procedures, and other store procedures, and once you get the hang of it, we would train you on the cash register.
Receptionist Responsibilities include:
- Greet clients as soon as they arrive and guide them on when and where to get started.
- Answer the phone in a timely manner and direct any calls appropriately.
- Enter in new patient data thoroughly and correctly.
- Provide customers with an educational perspective and any information.
- Build rapport through conversation and honest recommendations.
- Invite customers to leave reviews.
Cashier Duties Include:
- Processing cash and debit transactions
- Ensuring the customers get the proper discounts and daily deals to their order.
- Reading back the order for accuracy.
- Friendly customer service.'
In order to be a budtender in Vista, you have to get a medical marijuana recommendation from a Cannabis doctor, but we can help with that if you haven't already done so.
You also MUST be 21+ and you will undergo a background check.
Along with your resume, please send a photo ID, and please provide your instagram handle.
Thank you, and we look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Vista, CA 92084: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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High Mountain Imports is a distribution warehouse servicing the national cannabis industry with ancillary products.
We're looking for someone cheerful to help answer the phones and transfer calls to the appropriate staff member, in addition to fielding some basic customer service issues, helping with data entry, and being at our warehouse during business hours to physically greet anyone who comes in--from the mailman to clients or solicitors.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Signing bonus
COVID-19 considerations:
New hires required to be vaccinated, ample space for social distancing.
Ability to commute/relocate:
- Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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Highly Concentr8ed is a manufacturer and distributor of hemp derived cannabinoid products. Join our mission to deliver the highest quality products at the most affordable pricing with guidance every step of the way.
We are currently seeking a team member to help full time as a Customer Service Representative.
Our ideal candidate is eager to learn and ready to become a core member of the team. We are looking for individuals with high motivation and a desire to grow with us. We want well rounded and balanced people who think outside the box in order to achieve goals. Consider this a start your career in the space and build your foundation for success. As we continue to grow, there will be significant opportunity to advance and climb the ladder.
Customer Service Representative will be responsible for:
- Becoming an HC8 Products expert
- Answer incoming chats
- Answer incoming phone calls
- Responding to CS cases on Zendesk
- Responding to wholesale clients via email / phone calls
- Send out invoices to retail / wholesale clients
- Reaching out to clients for order edits / updates
- Verify customer order information by reaching out to customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Must be able to meet Customer Service quotas, such as closing cases out within the time frames given
- Complete miscellaneous administrative tasks within the time frames given such as data entry, research, presentations, ect.
- Handle social media customer service requests
- Help grow social media accounts through interactions with others on social media when time permits
Ideal Candidates should have:
- 1+ years of experience in the cannabis industry
- 1+ years experience in customer service is a must
- Has knowledge about the hemp & cannabis industry
- **Attention to detail is a strict requirement**
- Experience with handling and growing social media accounts is a plus
Hours Required: 9am - 5pm, Monday thru Friday.
Job Type: Full-time
Pay: $15.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
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At butter Modern Cannabis, customer service is paramount among all other aspects of our business. As a dispatcher you are primarily responsible for attending to each order placed via phone or online and effectively communicating with each customer. Beyond customer service, a dispatcher will being able to proficiently dispatch orders to drivers and ensure that the product reaches the customer in a timely manor while communicating with the customer about their ETA.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.50 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Santa Ana, CA 92704: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Preferred)
Work Location: One location
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Medical Cannabis Dispatcher and Customer Service Representitive!
Curated CCO Delivery
1 year ago
Hvae you been looking to get into the Blooming cannabis industry in Maine? Would you like to work with something you are passionate about? Want to spend your day focusing on Cannabis, while in a high paced, high demand environment?
This job may be just for you! We are looking for a dispatcher for our medical cannabis delivery servie!!! We are looking for someone who is passionate about cannabis, tech savvy, and wants to provide great customer service!
Main Duties:
- Respond to orders from patients VIA text message, phone calls, and Online ordering
- Provide excellent customer service, offer our daily deals, and help patients with any questions they have.
- Route, optimize, and plan orders for patients as they arrive and coorindate with drivers.
-Effeciently utilize our App infrastructure for effecient and effective communication and coordination of orders.
- Multi tasking is a must!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 4x10
- 8 hour shift
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: One location
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Customer Service Representative work from home
Nothing But Hemp, LLC
1 year ago
Great Customer Service Representative Opportunity At Nothing But Hemp
ABOUT OUR COMPANY
Nothing But Hemp was established out of the need and desire to provide individuals with a healthy and safe alternative for dealing with chronic pain, alleviating anxiety, and decreasing depression through CBD hemp & legal cannabis products.
Nothing But Hemp retail stores are growing and are looking for Cannabis Hemp Professionals with superior customer service skills. Applicants should be knowledgeable about marijuana, hemp, punctual, responsible, and willing to learn new skills. Cannabis Hemp Professionals are the main customer point of contact at the retail store locations.
Our ideal candidate is a hands-on team player with strong attention to detail and the ability to handle all tasks with accuracy and speed from start to finish. Strong customer service skills, exceptional multi-tasking abilities, proficiency with mac and ipads.
This position is responsible for managing clients needs, customer service, performing various duties, including but not limited to: taking phone messages, email and chat messages, answering client questions, selling THC, CBD, CBG products using the Nothing But Hemp process, taking phone orders and safeguarding our products.
Our hemp retail stores are dedicated to excellent customer service & consultative sales approach; we provide consistent and dependable care and products. If you believe you would like to become part of our company and enjoy interacting with customers in a dynamic and fast-paced work environment and can meet the job requirements, we would like to review your resume and discuss the opportunity with you in more detail.
We offer a friendly, comfortable atmosphere in our stores, and generous employee discount on products.
We are looking for a part-time customer service rep with open availability. We are open seven days a week. This position can be flexible as it is mainly work from home.
This position is Full Time 30 hours per week.
You will be required to come into the office on occasion for meetings and training.
Job *Responsibilities: *
- Perform age verification for online sales
- Answer phones and emails with customer questions on products and orders
- Collect payments and issue sales
- Instruct new customers regarding CBD, Delta 9 THC, Delta 8 THC and HHC products
- Provide excellent product knowledge and customer service
- Requirements: *
- Overall understanding of cannabis and the CBD industry
- Comfortable with suggestive selling to increase retail sales over the phone and emails
- Be dedicated, dependable, trustworthy, detail-oriented, and have a positive attitude
- Ability to work efficiently in a fast-paced customer service driven environment
- Excellent organizational, analytical, interpersonal (oral and written) communication skills
- Must be friendly, flexible and a team player
- Ability to work quickly and efficiently under pressure in a close work environment
- Superior attention to detail and demonstrated ability to handle multiple projects and details simultaneously
- Proficient computer skills: Microsoft Office (Excel and Word)
- Professional Appearance and stable, solid work history.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
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Customer Service Representative work from home
Nothing But Hemp, LLC
1 year ago
Great Customer Service Representative Opportunity At Nothing But Hemp
ABOUT OUR COMPANY
Nothing But Hemp was established out of the need and desire to provide individuals with a healthy and safe alternative for dealing with chronic pain, alleviating anxiety, and decreasing depression through CBD hemp & legal cannabis products.
Nothing But Hemp retail stores are growing and are looking for Cannabis Hemp Professionals with superior customer service skills. Applicants should be knowledgeable about marijuana, hemp, punctual, responsible, and willing to learn new skills. Cannabis Hemp Professionals are the main customer point of contact at the retail store locations.
Our ideal candidate is a hands-on team player with strong attention to detail and the ability to handle all tasks with accuracy and speed from start to finish. Strong customer service skills, exceptional multi-tasking abilities, proficiency with mac and ipads.
This position is responsible for managing clients needs, customer service, performing various duties, including but not limited to: taking phone messages, email and chat messages, answering client questions, selling THC, CBD, CBG products using the Nothing But Hemp process, taking phone orders and safeguarding our products.
Our hemp retail stores are dedicated to excellent customer service & consultative sales approach; we provide consistent and dependable care and products. If you believe you would like to become part of our company and enjoy interacting with customers in a dynamic and fast-paced work environment and can meet the job requirements, we would like to review your resume and discuss the opportunity with you in more detail.
We offer a friendly, comfortable atmosphere in our stores, and generous employee discount on products.
We are looking for a part-time customer service rep with open availability. We are open seven days a week. This position can be flexible as it is mainly work from home.
This position is Full Time 30 hours per week.
You will be required to come into the office on occasion for meetings and training.
Job *Responsibilities: *
- Perform age verification for online sales
- Answer phones and emails with customer questions on products and orders
- Collect payments and issue sales
- Instruct new customers regarding CBD, Delta 9 THC, Delta 8 THC and HHC products
- Provide excellent product knowledge and customer service
- Requirements: *
- Overall understanding of cannabis and the CBD industry
- Comfortable with suggestive selling to increase retail sales over the phone and emails
- Be dedicated, dependable, trustworthy, detail-oriented, and have a positive attitude
- Ability to work efficiently in a fast-paced customer service driven environment
- Excellent organizational, analytical, interpersonal (oral and written) communication skills
- Must be friendly, flexible and a team player
- Ability to work quickly and efficiently under pressure in a close work environment
- Superior attention to detail and demonstrated ability to handle multiple projects and details simultaneously
- Proficient computer skills: Microsoft Office (Excel and Word)
- Professional Appearance and stable, solid work history.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
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Marijuana Express M.D. is a Medical Marijuana Doctors Office in Casselberry.
Now accepting Full Time applications to be a part of our Customer Service team. We are looking for motivated, reliable, energetic phone reps! Bilingual is a plus.
Perfect for individuals looking to start in a rewarding industry.
Customer Service Representative Responsibilities:
- Answering inbound phone calls
- Calling out to existing customers
- Providing excellent customer service support
- Entry level sales support
- Read from a script and set appointments for patients
- No high pressure sales
- No Cold calling
Customer Service Representative Job Perks:
- $11hr plus weekly bonuses, possibility of making up to $13hr.
- Career advancement --- we only promote from within !
- Fully paid training
- 5 day work week (must have Saturday availability) 10am-6pm.
- Free Medical Marijuana prescription recommendation for qualified members
after 90 days.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
- No
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
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Health Circle is a local South Shore, family owned marijuana adult use recreational dispensary located in Rockland, Massachusetts. Located right off Exit 14 on Route 3.
We believe in the responsible use of cannabis as a healthy alternative for a progressively growing list of conditions, or as a simple relaxation technique. And in a world where a cannabis purchase often prompts an awkward conversation, we aim to provide a relaxed, trusted, and hassle-free environment for you to obtain and learn about cannabis and cannabis products.
Health Circle let’s you do you.
Job Summary
The Customer Service Representative will be accountable for creating an astounding positive retail experience that will exemplify Health Circle. The Customer Service Representative will be responsible for driving sales, establishing and maintaining positive customer relationships, and working efficiently with the team to provide the ultimate consumer experience. This position ensures that all consumers comply with all legal requirements. Additionally, the Customer Service Representative will support the business strategies and goals developed by leadership.
Job Duties
· Engages and educates customers in a positive and friendly manner to provide an exciting shopping experience.
· Responsible for ringing sales, educating customers while creating a positive customer experience.
· Accurately completes curbside fulfillment and express pickups for customers.
· Ensures and consistently maintains a clean, safe, and inviting work and showroom environment.
· Ensures the sales floor is properly stocked and the presence of the interior and exterior are well maintained in cleanliness, appearance and safety.
· Provides exceptional customer service to customers and potential customers.
· Maintains up-to-date product knowledge and industry knowledge.
· Accurately uses the Point Of Sale (POS) system.
· Performs accurate cash handling and counting procedures.
· Enters accurate and timely data entry of customer profiles.
· Verifies and ensures accurate paperwork, documentation and identifications of customers.
· Performs repetitive tasks such as packaging products before sale along with applying proper stickers to maintain compliance.
· Is consistently observant in monitoring customers and the retail store’s showroom and stockroom.
· Reports any concerns or questions to Management in a timely manner.
· Willingness to work a flexible schedule during retail hours (standard (days, evenings and weekends), peak, and holiday)
· Performs all duties as assigned.
Required Education, Training, Knowledge and Experience
· Must be 21 years of age or older and pass all background checks required by law.
· Have working knowledge of or willingness to learn State-specific cannabis laws and regulatory compliance which is required for initial and continued employment.
· Prior knowledge or desire to learn about cannabis products and applications and the retention of information.
· 1 - 3 years of previous positive customer service and retail experience.
· Proficiency in using basic computer skills (e.g., Microsoft Word & Excel).
· High School Diploma or G.E.D is required
· Commitment to arrive for scheduled work shifts on time and maintain consistent attendance
Core Skills, Competencies, and Characteristics
· A passion for the cannabis industry and a desire to learn more.
· Exceptional interpersonal skills and fosters strong working relationships.
· Exceptional customer service skills and strong negotiation skills combined with an adaptable approach to selling.
· Self-motivated to work efficiently in a fast-paced and team oriented environment with a high degree of multi-tasking.
· Promotes and fosters a positive behavior and work environment.
· Self-starter with an outgoing, engaging personality who works effectively independently, as well as, in a team-based environment as well as limited supervision.
· Adept at selling and interacting with diverse groups of people.
· Demonstrates exceptional written and verbal communications and public-speaking skills, as well as possessing the understanding of individuals’ body language and non-verbal cues.
· Effective problem-solving skills to detect changes in circumstances or events.
· Maintains a high level of professionalism and courteous demeanor.
· Positive team and motivational skills.
· Aptitude for accurate mathematical calculations as it relates to inventory and related supplies.
· Exceptional personal hygiene and positive representation of the organization to employees, guests and vendors.
Work Environment
General retain showroom and stockroom environment in which you may remain standing on your feet up to 95% to the time during the work shift which may be up to ten (10) hours. May also be required to stoop, kneel, reach, lift and /or carry during the course of the work shift. General office work may be performed in a sitting position and may require standing, stooping, kneeling, reaching, lifting and carrying during the course of the work shift. During the course of the workday, the employee maybe required to solely and safely lift and move material of up to approximately 25 lbs.
Health Circle is an equal opportunity employer. We value a culture a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- 10 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Rockland, MA 02370: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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The Role
** Full Time and Part Time positions available! **
LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients' questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties
- Managing high volumes of inbound calls in a timely manner
- Checking voicemail and returning calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying patients' needs, clarify information, schedule appointments
- Escalate customer service concerns appropriately and efficiently
- Build sustainable relationships and engage patients by going above and beyond in interactions
- Escalate patient concerns appropriately and effectively
Requirements
- Previous experience in a customer support role
- Strong attention to detail
- Strong phone and verbal communication skills
- Active listening skills
- Demonstrated ability to move through a call efficiently and effectively
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Additional Requirements
- High school diploma or equivalent
- Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
- Ability to follow SOP's (Standard Operating Procedures)
- Ability to work towards meeting department goals around efficiencies, yields, and cost
- Ability to creatively solve problems
- Team player mentality
- Ability to follow direction
Starting pay dependent on experience and qualifications. Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
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Northern Apex Inc is staffing Customer Service Representatives on behalf of a CBD dispensary in Boise. Representatives are responsible for creating a memorable, welcoming and educational experience for all customers. Educating customers regarding consumption, recommending products, and describing the unique benefits and flavors of products is a requirement of this role. First-hand experience is not required
Compensation:
- $20/hour
- Opportunities for long-term employment and internal advancement
Responsibilities:
- Provide outstanding customer service
- Maintain accurate and detailed product knowledge
- Answer questions, provide suggestions and upsell promotions
- Use a POS system and accurately track sales
- Sign customers up for membership and rewards points
- Check membership and ID upon each visit
- Maintain stock, count inventory and set up/dismantle displays
- Light cleaning and security checks during closing shift
- Follow all company policies and procedures regarding the storage and handling of product
Qualifications:
- High School Diploma or equivalent, at the minimum
- Must be available full time
- Excellent communication skills, both written and verbal
- Attention to detail, accuracy and organizational skills
- Please note: current or previous cannabis consumption is not a requirement of this role
Thank you for your application!
Job Types: Full-time, Part-time
Salary: $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Boise, ID: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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Customer Service Representative at the call center
Norcanna Inc.
1 year ago
Work for Norcanna on the weekend at the Citrus Heights location. This is a fun easy relaxing environment for taking online orders and fielding questions from customers. This job is rewarding and allows for growth. This is a weekend-only job working with cannabis consumers over the phone, taking online orders, giving suggestions to the customers and helping the customer get he best deal and best cannabis products in California! You must be professional, polite and friendly. You do NOT need to be a consumer of cannabis to work for us, just outgoing smart and quick on your feet.
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
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High Mountain Imports is a distribution warehouse servicing the national cannabis industry.
We're looking for someone cheerful to help answer the phones and transfer calls to the appropriate staff member, in addition to fielding some basic customer service issues, and being at our warehouse during business hours to physically greet anyone who comes in--from the mailman to clients.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Signing bonus
COVID-19 considerations:
New hires required to be vaccinated, ample space for social distancing.
Ability to commute/relocate:
- Denver, CO 80216: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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Customer Service Representative at Luxury Cannabis Retail Store
Buffalo Biotech LLC
1 year ago
Aspen’s premier cannabis and retail dispensary is looking to hire a motivated, professional, customer service-driven individual for our luxury store.
This recreational boutique is located in the heart of beautiful Aspen, Colorado.
Dalwhinnie Farms is proud to bring our opulent cannabis brand to the shelves for adult-use consumers. We are a small team whose individual journeys brought us to a majestic place with a rich history. We believe in building caring relationships with our customers and meticulously guiding them on their cannabis journey. Dalwhinnie creates cannabis products that are carefully curated, without compromise, and are consistently of the highest quality. Our Aspen store offers an unrivaled level of customer service in a warm and welcoming setting and provides the ideal showcase for a product lovingly crafted to exacting standards.
Skills and Qualifications:
The ideal candidate will be a dependable self-starter and genuine people person. Strong interpersonal skills and excellent communication are a must. Additionally, we’re seeking a solutions-oriented, results-driven team member with a passion for building lasting client relationships and an ability to drive client retention. Dalwhinnie expects a high-level of cannabis industry expertise and market knowledge of luxury accessories. Detailed data entry proficiency required.
Reports to: Retail General Manager
Responsibilities and Expectations:
- Performs high-level customer service
- Reliable, trustworthy, good judgement
- Relational sales expertise in a luxury setting
- Supports daily store operations including impeccable cleanliness and appearance
- Exemplary product knowledge
- Represents the Dalwhinnie brand and mission
- Monitors compliance with Colorado MED and recreational cannabis code
Individuals applying must be:
- A minimum age of 21 years old
- A Colorado resident (No out of state applicants will be considered)
- Living in or willing to relocate to Aspen, Colorado or the surrounding area.
Applicants must be willing to submit to an extensive background check in accordance with the Colorado Recreational Cannabis code.
Job Type: Full-time
Pay: from $22-26 DOE
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: One location
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PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a part-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. This part-time position is for evening and weekend shifts. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry!
ABOUT PHARMACENTRA LLC
Founded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.
Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles.
A DAY IN THE LIFE OF A PART-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE
As a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for.
You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients!
QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVE
- High school diploma or equivalent
- One year of customer service or call center experience
- Knowledge of the legal cannabis industry
- Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained
- Computer skills with a working knowledge of Microsoft Windows / Office
- Ability to pass a background check
- Excellent customer service skills
Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position!
FULL-TIME CONTACT CENTER WORK SCHEDULE
Because most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Part-time employees can expect to work up to 29 hours per week. Evenings and weekends are required. This is a work-from-home call center position.
NOW ACCEPTING APPLICATIONS FROM: AL, AR, FL, GA, IN, KS, KY, LA, MS, NC, NE, OK, SC, TN, UT, VA, WI, WV, WY
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
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Marijuana Express M.D. is a Medical Marijuana Doctors Office in Casselberry.
Now accepting Full Time applications to be a part of our Customer Service team. We are looking for motivated, reliable, energetic phone reps! Bilingual is a plus.
Perfect for individuals looking to start in a rewarding industry.
Customer Service Representative Responsibilities:
- Answering inbound phone calls
- Calling out to existing customers
- Providing excellent customer service support
- Entry level sales support
- Read from a script and set appointments for patients
- No high pressure sales
- No Cold calling
Customer Service Representative Job Perks:
- $11hr plus weekly bonuses, possibility of making up to $13hr.
- Career advancement --- we only promote from within !
- Fully paid training
- 5 day work week (must have Saturday availability) 10am-6pm.
- Free Medical Marijuana prescription recommendation for qualified members
after 90 days.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
- No
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
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Customer Service Rep + More Positions (Urgently Hiring)
Cannabis Career Conference
1 year ago
*Urgently hiring multiple roles*
Customer Service Rep Job Summary:
Do you thrive in a competitive environment and always push yourself to be better. Are you looking for an opportunity to have a flexible schedule? Do you enjoy the cannabis industry?
CannabisHiringFairs.com is hosting a massive in-person hiring event on August 13th, 2022 from 10am-2:00 PM in Trenton, NJ at Hub 13 with over 20+ Cannabis Delivery Companies, Multi State Operators, and more on-site ready to hire.
- These companies are paying $17-$25+/hr and want to fill multiple positions.
- You will be able to chat directly with hiring managers
- You will be able to get your resume professionally edited for free on-site
We will have Woah Flow, Simply Pure, Blackbird, Valley Wellness NJ, STIIIZY, CuraLeaf, Owls Oils, and more there looking for new employees!
Please go to Cannabishiringfairs.com to register for the event now. You don’t want to miss this opportunity to land your next high-paying job.
Please respond back to this email if you’re interested, we have multiple roles and are available to chat about the opportunities and companies hiring.
More requirements:
- Act as liaison and provide product information to customers
- Must build sustainable relationships with customers through open and active communication
- Must handle customer complaints, provide appropriate solutions, and follow up
- Keep record of interactions and process customer accounts while following procedures
- Qualifications:
- Excellent interpersonal skills including negotiation and communication
- Motivated and target driven, with ability to prioritize and manage time
- Willing to develop close relationship with customers and cater to their needs
- Active listening skills and strong phone contact
- Able to manage time effectively while prioritizing tasks
- Familiar with CRM systems and practices
Please respond back to this email if you’re interested, we have multiple roles and are available to chat about the opportunities and companies hiring.
Job Types: Full-time, Part-time
Pay: $17.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
Work Location: Multiple Locations
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Job Description
We are looking for a Junior Customer Service Representative to join our team, a professional who enjoys working in a fun, fast-paced, and fluid environment. We are one of the largest national packaging companies that sell into the cannabis and pharmaceutical industries. This is a great opportunity for anyone interested in entering a growth industry and establishing their presence.
General Duties & Responsibilities:
- Provide exceptional customer service
- Answer phones
- Customer follow up calls
- Processing orders
- Responding to customer and distributor complaints
- Assist customers with order status, backorder status and freight charges if necessary.
- Researches problems related to orders.
- Stays current on system and process changes.
Preferred qualifications:
- 1+ years of call center customer support role
- Able to read, write, speak and understand the English language.
- Ability to make independent decisions when circumstances warrant such actions.
- Ability to deal tactfully with various personalities
- Ability to work under periodic pressure
- Ability to work harmoniously with professional and non-professional personnel.
- Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing excellent customer service, computer and data processing techniques.
- Able to understand and carry out oral instructions
- Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Have working knowledge of computers, data entry, output, etc.
- Must possess exceptional communication and interpersonal skills
- Project a professional company image through in-person and phone interactions
- High school graduate
- Thrive in a high energy and fast-paced environment
What you will get:
- Competitive pay
- Health, dental and vision insurance plans available
- Flexible vacation scheduling
- Health & Wellness Program
- Quality work-personal life balance
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Vernon, CA 90058: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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Highly Concentr8ed is a manufacturer and distributor of hemp derived cannabinoid products. Join our mission to deliver the highest quality products at the most affordable pricing with guidance every step of the way.
We are currently seeking a team member to help full time as a Customer Service Representative.
Our ideal candidate is eager to learn and ready to become a core member of the team. We are looking for individuals with high motivation and a desire to grow with us. We want well rounded and balanced people who think outside the box in order to achieve goals. Consider this a start your career in the space and build your foundation for success. As we continue to grow, there will be significant opportunity to advance and climb the ladder.
Customer Service Representative will be responsible for:
- Answer incoming chats
- Answer incoming phone calls
- Responding to CS cases on Zendesk
- Responding to wholesale clients via email / phone calls
- Send out invoices to retail / wholesale clients
- Reaching out to clients for order edits / updates
- Verify customer order information by reaching out to customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Must be able to meet Customer Service quotas, such as closing cases out within the time frames given
- Complete miscellaneous administrative tasks within the time frames given such as data entry, research, presentations, ect.
Ideal Candidates should have:
- 1+ years of experience in the cannabis industry
- 1+ years experience in customer service is a must
- Has knowledge about the hemp & cannabis industry
- **Attention to detail is a strict requirement**
Hours Required: 9am - 5pm, Monday thru Friday.
Job Type: Full-time
Pay: $15.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
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Health Circle is a local South Shore, family owned marijuana adult use recreational dispensary located in Rockland, Massachusetts. Located right off Exit 14 on Route 3.
We believe in the responsible use of cannabis as a healthy alternative for a progressively growing list of conditions, or as a simple relaxation technique. And in a world where a cannabis purchase often prompts an awkward conversation, we aim to provide a relaxed, trusted, and hassle-free environment for you to obtain and learn about cannabis and cannabis products.
Health Circle let’s you do you.
Job Summary
The Customer Service Representative will be accountable for creating an astounding positive retail experience that will exemplify Health Circle. The Customer Service Representative will be responsible for driving sales, establishing and maintaining positive customer relationships, and working efficiently with the team to provide the ultimate consumer experience. This position ensures that all consumers comply with all legal requirements. Additionally, the Customer Service Representative will support the business strategies and goals developed by leadership.
Job Duties
· Engages and educates customers in a positive and friendly manner to provide an exciting shopping experience.
· Responsible for ringing sales, educating customers while creating a positive customer experience.
· Accurately completes curbside fulfillment and express pickups for customers.
· Ensures and consistently maintains a clean, safe, and inviting work and showroom environment.
· Ensures the sales floor is properly stocked and the presence of the interior and exterior are well maintained in cleanliness, appearance and safety.
· Provides exceptional customer service to customers and potential customers.
· Maintains up-to-date product knowledge and industry knowledge.
· Accurately uses the Point Of Sale (POS) system.
· Performs accurate cash handling and counting procedures.
· Enters accurate and timely data entry of customer profiles.
· Verifies and ensures accurate paperwork, documentation and identifications of customers.
· Performs repetitive tasks such as packaging products before sale along with applying proper stickers to maintain compliance.
· Is consistently observant in monitoring customers and the retail store’s showroom and stockroom.
· Reports any concerns or questions to Management in a timely manner.
· Willingness to work a flexible schedule during retail hours (standard (days, evenings and weekends), peak, and holiday)
· Performs all duties as assigned.
Required Education, Training, Knowledge and Experience
· Must be 21 years of age or older and pass all background checks required by law.
· Have working knowledge of or willingness to learn State-specific cannabis laws and regulatory compliance which is required for initial and continued employment.
· Prior knowledge or desire to learn about cannabis products and applications and the retention of information.
· 1 - 3 years of previous positive customer service and retail experience.
· Proficiency in using basic computer skills (e.g., Microsoft Word & Excel).
· High School Diploma or G.E.D is required
· Commitment to arrive for scheduled work shifts on time and maintain consistent attendance
Core Skills, Competencies, and Characteristics
· A passion for the cannabis industry and a desire to learn more.
· Exceptional interpersonal skills and fosters strong working relationships.
· Exceptional customer service skills and strong negotiation skills combined with an adaptable approach to selling.
· Self-motivated to work efficiently in a fast-paced and team oriented environment with a high degree of multi-tasking.
· Promotes and fosters a positive behavior and work environment.
· Self-starter with an outgoing, engaging personality who works effectively independently, as well as, in a team-based environment as well as limited supervision.
· Adept at selling and interacting with diverse groups of people.
· Demonstrates exceptional written and verbal communications and public-speaking skills, as well as possessing the understanding of individuals’ body language and non-verbal cues.
· Effective problem-solving skills to detect changes in circumstances or events.
· Maintains a high level of professionalism and courteous demeanor.
· Positive team and motivational skills.
· Aptitude for accurate mathematical calculations as it relates to inventory and related supplies.
· Exceptional personal hygiene and positive representation of the organization to employees, guests and vendors.
Work Environment
General retain showroom and stockroom environment in which you may remain standing on your feet up to 95% to the time during the work shift which may be up to ten (10) hours. May also be required to stoop, kneel, reach, lift and /or carry during the course of the work shift. General office work may be performed in a sitting position and may require standing, stooping, kneeling, reaching, lifting and carrying during the course of the work shift. During the course of the workday, the employee maybe required to solely and safely lift and move material of up to approximately 25 lbs.
Health Circle is an equal opportunity employer. We value a culture a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- 10 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Rockland, MA 02370: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Bilingual Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry!
ABOUT PHARMACENTRA LLC
Founded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.
Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles.
A DAY IN THE LIFE OF A FULL-TIME REMOTE BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
As a Remote Bilingual Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for.
You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients!
QUALIFICATIONS FOR A REMOTE BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
- High school diploma or equivalent
- Bilingual (Spanish/English)
- One year of customer service or call center experience
- Knowledge of the legal cannabis industry
- Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained
- Computer skills with a working knowledge of Microsoft Windows / Office
- Ability to pass a background check
- Excellent customer service skills
Bilingual skills in Spanish are required. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position!
FULL-TIME CONTACT CENTER WORK SCHEDULE
Because most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. Full-time employees can expect to work 38-40 hours per week. At least one weekend day is required. This is a work-from-home call center position.
NOW ACCEPTING APPLICATIONS FROM: AL, AR, FL, GA, IN, KS, KY, LA, MS, NC, NE, OK, SC, TN, UT, VA, WI, WV, WY
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
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Customer Service REPRESENTATIVE
DeliverMD is an established, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated E-commerce Rep to join our growing team of dedicated cannabis enthusiasts!
The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must work in Oakland or surrounding areas.
RESPONSIBILITIES
MUST BE AT LEAST 21 YEARS OLD
*Customer service is what separates the best from the rest.
*Upward mobility opportunity for exemplary employees.
Responsibilities
-Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
-Answering all incoming calls and text messages in a timely manner while executing with the utmost care of our customers.
-Answering all reviews on weedmaps, and updating daily call logs from our different advertising platforms
-Cultivates customer relationships and manage account needs on an individual basis
-Maintains accurate records of all new and existing clients.
-Keeping up with the cannabis industry,spread brand awareness, and product knowledge as it relates to the menu and cannabis trends
Requirements
- This is a busy call center. Multi-tasking, computer skills, words per minute, and the ability to track multiple tasks at once is critical to your success.
-Minimum two years’ experience in sales, customer service, or call center.-Strong understanding of customer service needs.
-Great organization skills, in office and digitally.
-Ability to set and execute goals promptly.
-Understanding of sales and performance metrics.
-Strong work ethic and ability to work unsupervised.
-Excellent verbal and written communication skills with clients and coworkers. -Problem-solving & negotiation skills.
-Positive attitude with the desire to be part of an exciting expanding company.
Think you’ve got what it takes? Submit your resume, and a one-page cover letter explaining why you’re a good fit for the DeliverMDs Team, to the email on this posting.
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
COVID-19 considerations:
We follow all City and County Ordinance and CDC recommendation.
Ability to commute/relocate:
- Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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Hey Whats up!
Are you good at social media?
Are you a professional who loves helping others?
Would you consider yourself a cannabis expert?
We are hiring part time and full time budtenders, budistas, and house hosts!
Do you have what it takes?
Apply today!
Include a cover letter that tells us why do yo want to work at Yakima Weed Co?
Job Types: Full-time, Part-time
Pay: From $14.49 per hour
Job Types: Full-time, Part-time
Pay: $14.49 - $16.49 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- On call
- Weekend availability
Application Question(s):
- How may followers do you have on instagram?
- What makes you a cannabis expert?
- What does good customer service mean to you?
Work Location: One location
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Looking for someone with upbeat energy and strong communication skills. Must be proficient in recognizing proper identification, while also ensuring compliance with California Cannabis Bureau, and Vista's Cannabis Laws. Customer service experience is a recommended.
You would first start off at reception to learn the check in procedures, and other store procedures, and once you get the hang of it, we would train you on the cash register.
Receptionist Responsibilities include:
- Greet clients as soon as they arrive and guide them on when and where to get started.
- Answer the phone in a timely manner and direct any calls appropriately.
- Enter in new patient data thoroughly and correctly.
- Provide customers with an educational perspective and any information.
- Build rapport through conversation and honest recommendations.
- Invite customers to leave reviews.
Cashier Duties Include:
- Processing cash and debit transactions
- Ensuring the customers get the proper discounts and daily deals to their order.
- Reading back the order for accuracy.
- Friendly customer service.'
In order to be a budtender in Vista, you have to get a medical marijuana recommendation from a Cannabis doctor, but we can help with that if you haven't already done so.
You also MUST be 21+ and you will undergo a background check.
Along with your resume, please send a photo ID, and please provide your instagram handle.
Thank you, and we look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
Ability to commute/relocate:
- Vista, CA 92084: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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We are copacking and manufacturing company that specializes in cannabis industry. We provide the highest quality customer service to all of our clients and ensure they achieve the highest settlement possible.
Job Description:
- Provide support to the company’s clients by email and slack communications.
- A personable and thorough candidate to contact clients via telephone and email.
- Familiarizing yourself with essential details of our services.
- Accepting calls from clients.
- Fielding questions and concerns about the services we provide.
- Utilizing software for data input while simultaneously completing additional task.
Qualifications:
- Someone who is proactive
- Excellent written, verbal, and interpersonal skills
- Outstanding listening skills and attention to details
- Professional and courteous disposition
- Excellent phone etiquette
- Strong computer skills
- Technologically competent
- Bilingual in Korean is a huge plus
Job Type: Full-time
Pay: $17.00 - $27.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Los Angeles, CA 90021: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: One location
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Virtual Budtender (Customer Service Rep for Cannabis Company)
Pineapple Express
1 year ago
We are currently searching for a Virtual Budtender with amazing skills to join our team! The right candidate will be responsible for answering incoming phone calls for our cannabis delivery service to provide an online shopping experience that will make customers feel welcome and comfortable through outstanding customer service, making customer appropriate recommendations, and demonstrating extensive product knowledge to the customers.
Cannabis Inbound Sales / Customer Service Rep. Responsibilities:
- Answer incoming customer phone calls and make outbound calls when needed. Take appropriate actions for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Manage and create customer sales by answering product and service questions and suggesting information about other products and services
- Work well in a team environment as well as self-motivated to work individually.
- Willing to contribute ideas to improve processes
- Resolve product or service issues by clarifying the customer’s cause of the situation, selecting and explaining the best solution to solve the issue, and expediting a correction or adjustment, and following up to ensure resolution
- Be aware of current promotional events and sales
- Pickup orders from our systems, assign orders to drivers, and follow-up till they are completed
- Help Inventory Manager prepare mobile inventories
- Attend mandatory training sessions to stay updated on company policy changes
- Develop product knowledge by reading current vendor information and attending training sessions in order to communicate properly to customers
Cannabis Inbound Sales / Customer Service Representative Requirement:
- High school diploma or GED required
- Strong computer skills
- Excellent interpersonal communication skills
- Able to perform under pressure, adapt to changes, and multitasking
- High level of professionalism
- Must be available to work holidays and weekends
- Strong problem solving abilities
- Previous sales, customer service, and dispatch experience
- Comfortable discussing and have knowledge of cannabis and able to consult effectively with customers on proper dosing, dosing techniques, strains, side effects, and more....
Job Type: Full-time
Experience:
- Sales Experience (Required)
- Customer Service: 1 year (Required)
- Dispatch: 1 year (Preferred)
- Cannabis Industry: 1 year (Preferred)
- Extensive cannabis knowledge (Preferred)
Work authorization:
- United States (Preferred)
Work environment:
Customer Service / Inbound Sales / Dispatch
Hours per week:
- 40
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Types: Full-time, Part-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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We are looking for a temporary customer care specialist with the potential to stay on as demand grows.
Hours:
M/T/W/Th/F 8am-1pm, 2pm-5pm
Requirements and expectations include, but not limited to:
- Maintaining strict standards of HIPAA compliance and confidentiality regarding patient information
- Ability to make and receive phone calls, answer texts and emails, and receive billing payments
- Being diligent with office procedures including opening/closing the office daily, keeping the office tidy, and checking in patients cheerily
- Being able to knowledgeably and proactively discuss appointment, state registration, and dispensary purchase expectations with patients
- Addressing patient questions and concerns in a calm, friendly, and caring manner, with ability to de-escalate situations when necessary
Job Types: Full-time, Temporary
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
Work Location: One location
Apply for this job with Ozark MMJ Cards
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are looking for a temporary customer care specialist with the potential to stay on as demand grows.
Hours:
M/W/Th/F 8am-1pm, 2pm-5pm
Requirements and expectations include, but not limited to:
- Maintaining strict standards of HIPAA compliance and confidentiality regarding patient information
- Ability to make and receive phone calls, answer texts and emails, and receive billing payments
- Being diligent with office procedures including opening/closing the office daily, keeping the office tidy, and checking in patients cheerily
- Being able to knowledgeably and proactively discuss appointment, state registration, and dispensary purchase expectations with patients
- Addressing patient questions and concerns in a calm, friendly, and caring manner, with ability to de-escalate situations when necessary
Job Types: Full-time, Temporary
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
Work Location: One location
Apply for this job with Ozark MMJ Cards
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
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Customer Service Representative - CEA
Griffin Greenhouse Supplies Inc.
1 year ago
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job description
Apply for our Customer Service Representative
We’re on a roll so we’re hiring! And if you give a “sheet” about paper then that’s a great start (especially if you can tolerate other tearable puns). Case Paper is a family-owned business that is renowned for its commitment to extreme customer satisfaction. We’re literally and figuratively “On the Case” and have been for 78+ years.
Case Paper is one of the largest privately held distributors and converters of paper and board for the printing and packaging industries. We’re not talking copier paper (think more about paper used for signage, brochures, or direct mail) and not the cardboard that carries your Amazon Prime orders (our products are used more for packaging cosmetics, food, technology, and cannabis to name a few).
Our core values are (1) Flexible, (2) Own It, (3) Reputation Matters, (4) Teamwork and (5) Humor. It’s easy to remember if you’re a Star Wars fan…may the
“F.O.R.T.H.” be with you!
We are always looking for those who have a go-getter attitude, who are creative and think outside the box, who want to build great relationships, and of course who can enjoy a good laugh! But right now we’re trying to find someone who can check off those boxes AND work with our Miami team full-time in Customer
Service Representative!
What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position will have the primary responsibility to develop an understanding of our paper and board products and their applications to support and grow Case
Paper’s customer relationships. If that’s not specific enough for you, try this list on for size:
- Learn our paper and paperboard product lines and common applications of each.
- Manage customer inventory needs monitoring order history (which grades, quantity, frequency, etc.)
- Work independently to establish relationships with both existing and prospective customers
- Work with Sales Support to establish customer specific price sheets
- Work to fulfill customer inquiries for pricing, availability, and delivery status
- Work with sales and customers to process orders and send confirmations.
- Resolve customer issues and claims through teamwork with our credit, production, and claims department.
Do you have what it takes?
We’re looking for a personable teammate who thrives on communication and collaboration with others. Chances are if you’re the type of person who starts conversations with strangers at a party, learns your Uber driver’s life story by the end of the drive, or someone who gets excited instead of groans when there’s an incoming call on your cell – you’ll do great in this role. The ideal candidate will also be someone who loves to learn and make connections but who is also goal- oriented with a true drive for success. It would be super if you have experience in a previous customer service position and we’d love it if you have worked in paper, packaging, or print. This work experience will give you a baseline understanding of our industry that you could apply to this position.
You don’t need a degree for this position, but we’d love someone who has their
GSD (“get stuff done”) or has paid tuition to the school of hard knocks. It’s helpful, though, if you have had formal training in sales, marketing, or customer service.
Your educational background may provide you the tools and ideas you need to know what makes an excellent customer service rep, but if you don’t have the formal book learning, we still value the hard work, experience, curiosity, and best practices you can bring from other positions and workplaces.
The knowledge you have learned from training and workplace experiences is important, but at Case we believe wholeheartedly in the Norman Ralph Augustine quote: “Motivation will almost always beat mere talent.” So…if you have the right attitude and desire to grow and learn then we want to talk to you about this position!
We will provide training for job-specific knowledge, but if you have any of these skills, consider that a major plus:
- Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Knowledge of computer systems: we use AS400, so if you know that, it will help!
- A team player attitude with ability to build lasting productive business relationships with associates, management, and peers
- Ability to handle daily duties of assisting with inquiries, order entry, facilitation of production and shipping for an order, and supporting our sales staff
- Good verbal and written communication skills
- Ability to speak Spanish is a major plus!
- Ability to multitask and prioritize workload, shifting between a variety of tasks as necessary
- Resourceful problem solver with proven ability to bring quick resolution to challenging situations that result in continuous improvement
Lastly, some other job details: You’ll need to be eligible to work in the U.S. without visa sponsorship to throw your hat into the ring for this one. This job will report to our location in Miami, Florida.
This is our first whack at this job description, so the final job might be subject to some changes and this role has the opportunity to grow with the right candidate’s skills and interests. But that’s exactly what being flexible is all about!
All Sound Good? Here is the Silver Lining
Our Case Makes division in Indiana actually applies the “silver lining” aka silver film to our paper and paperboard for customers, but it’s all in the family! At Case
Paper, we value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender, national origin, disability, age, pregnancy, family status, or favorite ice cream flavor (but Rocky Road really is the best). We’re offering a market-competitive salary, we can’t wait to hear your experiences! In addition to salary, we offer 401(k), paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical, dental and vision insurance. We also offer life insurance and optional short-term disability, long-term disability, and accident insurance. But most importantly, you’ll have a chance to sell awesome products and work with fantastic people who are great at what they do!
Job Type: Full-time
COVID-19 considerations:
The health and safety of our employees comes first! Vaccinations are encouraged and non-vaccinated employees are required to test weekly and wear provided PPE.
High touch point surfaces are cleaned regularly and visitors are limited.
Job Type: Full-time
Pay: $46,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer Service: 5 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
Apply for this job with Case Paper Company, Inc
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Apply at griffins.com
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills: Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Multiple Locations
Apply for this job with Griffin Greenhouse Supplies
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Apply at griffins.com
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills: Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Multiple Locations
Apply for this job with Griffin Greenhouse Supplies
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative - CEA
Griffin Greenhouse Supplies Inc.
1 year ago
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
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Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
We educate. We advocate. We give.
The Customer Service Representative is a person who strives to answer customer questions, troubleshoot customer ordering issues, and assist dispensary operations by being the main point of communication over the phone for our patients. A passion for cannabis coupled with a strong adherence to protocol and a caring, helpful attitude are a must for this position.
Role Responsibilities
- Answer incoming calls from dispensary patients, customers, and vendors
- Aid patients asking questions regarding their medical cannabis products including methods of ingestion, packaging issues, and other areas.
- Assist in ensuring all online orders are accurately fulfilled by dispensary staff and pick-up information is provided to patients and customers
- Coordinate shipments, deliveries, and orders with dispensary managers upon arrival
- Directing patient information, orders, questions, and other miscellaneous items to the appropriate location
- Consult and console medical patients with serious medical conditions on various questions regarding their medical cannabis as needed
- Support the success of the Patient Support team as needed
Role Requirements
- Must be 21 years of age or older
- Ability to handle all customer interactions with attention-to-detail, empathy, and confidentiality
- General familiarity with medical cannabis laws, qualifying medical conditions, and the medical card application process
- A strong knowledge of cannabis and cannabis-derived products
- Outstanding verbal and written communication skills, both in-person and over the phone
- Prior call center and customer service experience is strongly preferred
- Ability to work in a fast-paced, highly demand environment
- Proven and demonstrated organizational skills
- Subject to background check per state cannabis regulations
Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Highly Concentr8ed is a manufacturer and distributor of hemp derived cannabinoid products. Join our mission to deliver the highest quality products at the most affordable pricing with guidance every step of the way.
We are currently seeking a team member to help full time as a Customer Service Representative.
Our ideal candidate is eager to learn and ready to become a core member of the team. We are looking for individuals with high motivation and a desire to grow with us. We want well rounded and balanced people who think outside the box in order to achieve goals. Consider this a start your career in the space and build your foundation for success. As we continue to grow, there will be significant opportunity to advance and climb the ladder.
Customer Service Representative will be responsible for:
- Answer incoming chats
- Answer incoming phone calls
- Responding to CS cases on Zendesk
- Responding to wholesale clients via email / phone calls
- Send out invoices to retail / wholesale clients
- Reaching out to clients for order edits / updates
- Verify customer order information by reaching out to customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- MUST be able to meet Customer Service quotas, such as closing cases out within the time frames given
- Complete miscellaneous administrative tasks within the time frames given such as data entry, research, presentations, ect.
Ideal Candidates should have:
- 1+ years of experience in the cannabis industry
- 1+ years experience in customer service is a must
- Has knowledge about the hemp & cannabis industry
- **Attention to detail is a strict requirement**
Hours Required: 9am - 5pm, Monday thru Friday.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sarasota, FL 34237: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
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We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative - CEA
Griffin Greenhouse Supplies Inc.
1 year ago
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job description
Apply for our Customer Service Representative
We’re on a roll so we’re hiring! And if you give a “sheet” about paper then that’s a great start (especially if you can tolerate other tearable puns). Case Paper is a family-owned business that is renowned for its commitment to extreme customer satisfaction. We’re literally and figuratively “On the Case” and have been for 78+ years.
Case Paper is one of the largest privately held distributors and converters of paper and board for the printing and packaging industries. We’re not talking copier paper (think more about paper used for signage, brochures, or direct mail) and not the cardboard that carries your Amazon Prime orders (our products are used more for packaging cosmetics, food, technology, and cannabis to name a few).
Our core values are (1) Flexible, (2) Own It, (3) Reputation Matters, (4) Teamwork and (5) Humor. It’s easy to remember if you’re a Star Wars fan…may the
“F.O.R.T.H.” be with you!
We are always looking for those who have a go-getter attitude, who are creative and think outside the box, who want to build great relationships, and of course who can enjoy a good laugh! But right now we’re trying to find someone who can check off those boxes AND work with our Miami team full-time in Customer
Service Representative!
What exactly does this position entail, you ask? Well, in addition to the standard battery of magic tricks and superhuman feats that we expect of all our teammates, this position will have the primary responsibility to develop an understanding of our paper and board products and their applications to support and grow Case
Paper’s customer relationships. If that’s not specific enough for you, try this list on for size:
- Learn our paper and paperboard product lines and common applications of each.
- Manage customer inventory needs monitoring order history (which grades, quantity, frequency, etc.)
- Work independently to establish relationships with both existing and prospective customers
- Work with Sales Support to establish customer specific price sheets
- Work to fulfill customer inquiries for pricing, availability, and delivery status
- Work with sales and customers to process orders and send confirmations.
- Resolve customer issues and claims through teamwork with our credit, production, and claims department.
Do you have what it takes?
We’re looking for a personable teammate who thrives on communication and collaboration with others. Chances are if you’re the type of person who starts conversations with strangers at a party, learns your Uber driver’s life story by the end of the drive, or someone who gets excited instead of groans when there’s an incoming call on your cell – you’ll do great in this role. The ideal candidate will also be someone who loves to learn and make connections but who is also goal- oriented with a true drive for success. It would be super if you have experience in a previous customer service position and we’d love it if you have worked in paper, packaging, or print. This work experience will give you a baseline understanding of our industry that you could apply to this position.
You don’t need a degree for this position, but we’d love someone who has their
GSD (“get stuff done”) or has paid tuition to the school of hard knocks. It’s helpful, though, if you have had formal training in sales, marketing, or customer service.
Your educational background may provide you the tools and ideas you need to know what makes an excellent customer service rep, but if you don’t have the formal book learning, we still value the hard work, experience, curiosity, and best practices you can bring from other positions and workplaces.
The knowledge you have learned from training and workplace experiences is important, but at Case we believe wholeheartedly in the Norman Ralph Augustine quote: “Motivation will almost always beat mere talent.” So…if you have the right attitude and desire to grow and learn then we want to talk to you about this position!
We will provide training for job-specific knowledge, but if you have any of these skills, consider that a major plus:
- Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Knowledge of computer systems: we use AS400, so if you know that, it will help!
- A team player attitude with ability to build lasting productive business relationships with associates, management, and peers
- Ability to handle daily duties of assisting with inquiries, order entry, facilitation of production and shipping for an order, and supporting our sales staff
- Good verbal and written communication skills
- Ability to speak Spanish is a major plus!
- Ability to multitask and prioritize workload, shifting between a variety of tasks as necessary
- Resourceful problem solver with proven ability to bring quick resolution to challenging situations that result in continuous improvement
Lastly, some other job details: You’ll need to be eligible to work in the U.S. without visa sponsorship to throw your hat into the ring for this one. This job will report to our location in Miami, Florida.
This is our first whack at this job description, so the final job might be subject to some changes and this role has the opportunity to grow with the right candidate’s skills and interests. But that’s exactly what being flexible is all about!
All Sound Good? Here is the Silver Lining
Our Case Makes division in Indiana actually applies the “silver lining” aka silver film to our paper and paperboard for customers, but it’s all in the family! At Case
Paper, we value diversity and welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender, national origin, disability, age, pregnancy, family status, or favorite ice cream flavor (but Rocky Road really is the best). We’re offering a market-competitive salary, we can’t wait to hear your experiences! In addition to salary, we offer 401(k), paid holidays, vacation, personal time, and sick leave, as well as multiple options for medical, dental and vision insurance. We also offer life insurance and optional short-term disability, long-term disability, and accident insurance. But most importantly, you’ll have a chance to sell awesome products and work with fantastic people who are great at what they do!
Job Type: Full-time
COVID-19 considerations:
The health and safety of our employees comes first! Vaccinations are encouraged and non-vaccinated employees are required to test weekly and wear provided PPE.
High touch point surfaces are cleaned regularly and visitors are limited.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer Service: 5 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
Apply for this job with Case Paper Company, Inc
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SAFETY. TEAMWORK. CLARITY.
BURNCO is looking for a determined Customer Service Representative to join our Henderson, Colorado team. Reporting directly to the Quality Control Manager, the successful candidate will be responsible for providing customer service by assisting with quality control support. Join a reputable company and gain industry experience that will transform your career - apply today!
Key Accountabilities
The primary areas of responsibility include:
- Customer Relations
- Quality Control
What You Will Be Doing
- Evaluate and address all aspects of job site safety for BURNCO employees
- Perform job site checks prior to large technical pours, evaluate logistics based on pour schedule demands with Customer/Sales Team
- Conduct pre-pour job walks as needed
- Communicate with Production/Sales on when/where a jobsite/pour needs special attention
- Act as a liaison between Sales, Customers, Batch Plants, and Drivers
- Act as lead technician on Suntec slab pours
- Report any existing or current problems with jobsite/contractor to proper department
- Communicate with Quality Control Foreman and Quality Control Manager when special scheduling is needed
- Ensure project contractors and employees are performing concrete testing that is ASTM/ACI compliant
- Document any relevant information and send to the Quality Control Technicians, Quality Control Foreman and Quality Control Manager as needed
- Perform other duties of a Quality Control Technician including preparing test reports, performing inspections, and properly documenting test results
- Attend preconstruction meetings
- Other duties as assigned
Requirements
What We Would Like From You
Education and Experience
- High School Diploma or GED equivalent preferred
- At least one-year of customer service experience or quality control in the concrete and/or ready-mix industry
- ACI Certification preferred
Skills
- Ability to maintain proper attendance while working irregular hours and frequent overtime, includes Saturday shifts
- Detail-oriented with an ability to prioritize tasks
- Strong mathematical and computer skills
- Excellent customer service and communication skills (both verbal and written)
- Ability to multi-task efficiently by working in a fast-paced environment to meet deadlines
- Must be fluent in English
Travel Requirement
- 100% of the time to plant locations
IMPORTANT: As a safety sensitive position, it is a condition of employment that the selected candidate successfully pass comprehensive pre-employment testing that includes a Background Check and a Drug and Alcohol screening. Please note that we have a zero tolerance policy for any Cannabis derived products regardless of use frequency or purpose.
Benefits
Enjoy Zero Premium Increases in 2022!!
Join BURNCO and enroll in a benefits program that supports you and your family's healthcare needs with affordable options!
Comprehensive benefits available to you include:
- Medical, dental, vision, and life coverage
- 401(k) Plan with 4% BURNCO matching
- Other benefits include 8 paid holidays with no waiting period, accrued vacation, and employee assistance programs
- Biweekly Friday Paydays
- Annual voucher for safety boots and glasses when needed
- Use of company vehicles and/or vehicle allowance
Rate or Range: $25/hr
Bonus Eligibility: Annual Hour Bank Bonus Accrual Program
Posting Date: 5/26/2022
Posting Open Until Filled
Since 1912, BURNCO has been supplying aggregate construction materials as a successful, family-run business based in Calgary. Over the last 110 years we have embraced innovative technology and new marketplaces while always maintaining the vision and values that were first introduced by our founder, James F. Burns. Today we continue our unwavering commitment to safety, our renewed focus on family leadership and our steady, dependable growth into the future. We look forward to having you join us on that journey.
Apply for this job with BURNCO Rock Products
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Sales/Customer Service Representative Bilingual a must
Marijuana Express M.D.
1 year ago
Marijuana Express M.D. is a Medical Marijuana Doctors Office in Casselberry.
now accepting Full Time applications to be a part of our Customer Service team. We are looking for motivated, reliable, energetic phone reps!
Perfect for individuals looking to start in a rewarding industry.
Customer Service Representative Responsibilities:
- Answering inbound phone calls
- Calling out to existing customers
- Providing excellent customer service support
- Entry level sales support
- Read from a script and set appointments for patients
- No high pressure sales
- No Cold calling
Customer Service Representative Job Perks:
- $11hr plus weekly bonuses, possibility of making up to $14hr.
- Career advancement (we only promote from within)
- Fully paid training
- 5 day work week (must have some Saturday availability) 10am-6pm.
- Free Medical Marijuana prescription recommendation for qualified members
after 90 days.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
- No
Job Type: Full-time
Pay: $11.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
Apply for this job with Marijuana Express M.D.
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Service Representative - Inland Transportation Services
Inland Empire Paper Co
1 year ago
Company Description
Inland Transportation Services (ITS) is a full service Logistics Company, privately owned and operated in Spokane Washington. While we started logistics services in 2016, our roots with Inland Empire Paper date back to 1911. We are building a team of professionals as ITS strives to be the best value added Logistics Company in the industry.
Job Description
Inland Transportation Services seeks a positive, high capacity customer service professional to join our logistics team. We operate in a challenging, high energy industry that can be extremely rewarding. The CSR is responsible for the daily operational duties that include tracking/tracing current shipment activities, building orders in our internal computer system, reporting/communicating to team members and clients and actively developing a carrier network to meet our customer’s needs. This position will also analyze and coordinate customer requests for quotes from carriers. All previously mentioned functions are conducted while working within a logistics team to support each other to grow client needs. Specific training will be provided as needed. This role is primarily Monday through Friday and based in the office. This is a salaried position paying up to $50k depending on experience level.
Responsibilities include but not limited to
- Work with team to meet daily transportation needs.
- Through negotiation and relationships, strive to achieve fair and cost effective trucking services for customers.
- Build strong working relationships with service providers (Carriers).
- Track, trace and report daily on transport progress.
- Accounting responsibilities.
- Work productively within a team environment.
Qualifications
Qualifications/Desired skills
- Logistics and or customer service experience preferred, but not required.
- Energetic, hardworking, accountable and pro-active personality desired.
- Negotiation skills required.
- At times, able to work in dynamic situations with a sense of urgency.
- Ability to work with little supervision and track multiple processes.
- Excellent communication and interpersonal skills. Experienced organizational and communication abilities; (multi-tasking, phone, email, text, spoken, etc.).
- Microsoft Office suite experience with a working knowledge of logistics software.
- Ability to navigate multiple systems efficiently (Outlook/Email, TMS/Prophesy, load boards).
- Ability to identify misinformation or misleading feedback.
- Work well in a team or individually.
Additional Information
Inland Transportation Services offers competitive compensation, industry leading health benefits, 401k with employer match, paid vacations and much more. Your application to this posting is deemed to be your consent to the collection, use and necessary disclosure of personal information for the purposes of recruitment. Privacy of all applicants and the confidentiality of personal information is respected. Thank you to all applicants for your interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. ITS operates in a smoke-free and drug-free/cannabis-free facility that operates 24 hours a day/365 days per year.
Website: https://iepco.com/transportation/
Apply for this job with Inland Empire Paper Co
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We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are a young and fast pace team that is looking for someone that wants to excel in their career in a fun and meaningful way. We need someone that is able to assist our sales team and help customers with tracking and other important info. We bring life to brands around the world and work with most of the top cannabis and other related brands.
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage accounts with only a few incoming calls per day.
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Saint Petersburg, FL 33712: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with Cannabis Promotions
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Griffin is one of the country’s premier horticultural distribution companies, providing end to end solutions for commercial growers. The Controlled Environmental Agriculture Division (CEA Division) at Griffin provides solutions to growers producing food and cannabis crops grown under cover, both in greenhouses and indoor grow facilities. We are looking for bright, driven individuals that have the energy and enthusiasm to work with growers securing our food supply and changing the landscape of horticulture.
Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruit, and cannabis crops produced in greenhouse and warehouse production spaces. Customers and reps supported by this role are focused on the east coast though the role also supports our team and customers at a national level. This is an entry-level office role, part of a tight-knit, national team.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned or required by management.
- Works with customers via phone and email to process quote and order requests
- Prepares quotes and processes orders for CEA sales staff
- Proactively encourages recurring customer order placement and advance orders
- Tracks order status and provides updates and information to sales staff and customers
- Conducts product and sourcing research
- Works with business managers and warehouse managers to communicate stocking needs to meet customer demand
- Maintains accurate customer information in company database
- Enters orders accurately and in a timely manner
- Sets accurate customer expectations for response and delivery times
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Education and/or Experience: Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills with ability to multi-task and maintain composure in difficult situations. Should enjoy fast paced, dynamic work situations. Horticultural exposure and/or experience desirable. College degree in Horticulture or Business preferred.
Communication Skills: Strong English written, and verbal communication skills are required.
Organizational Skills: Must demonstrate the ability to prioritize, multi-task, and problem solve. Strong attention to detail and excellent proof-reading skills.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Computer Skills: Experience with Microsoft Office, Intermediate Excel Skills, and Business Operations Computer Systems.
Certificates, Licenses, Registrations: None Required
Willingness to Travel: This is primarily an office role, though occasional travel to customer sites and Griffin sales and training events may occur. Occasional travel to local and regional trade shows may occur.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
Apply for this job with Griffin Greenhouse Supplies Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who we are
Here at Vireo Health, Inc. (“Vireo”) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving people’s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!
What you will do
We are seeking an energetic and flexible part-time Customer Service Representative to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located in Bloomington.
Highlighted Responsibilities
- Control access to facility
- Greet and register patients, review required information, enter patient information into computer system
- Answer multi-line telephone and direct calls appropriately
- Utilize Leaf Logix to check in patients and place in appropriate status
- Scan documents into Electronic Health Records (EHR) system
- Schedule appointments over phone and in-person via our online appointment booking platform
- Maintain strict confidentiality of patient health information
- Other clerical and light janitorial duties as assigned
- Completes opening and closing procedures as assigned
- Knowledgeable of all state cannabis compliance regulations and rules.
- Assist in educating and signing up patients in the Green Goods Loyalty Program
- Ensure patient self-evaluations are completed prior to order pick up
- Check Zendesk to review and follow up on tickets.
- Ability to assist in curbside service if needed.
- Engage in continual self-education of new products, changes in cannabis industry and company.
- Encourage team-based care/engagement while maintaining positive team morale
- Cover Patient Care Coordinator Lunches and breaks as needed.
- Ability to perform PCC duties on a temporary basis due to the needs of the business.
Qualifications
- HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.
- Proficiency with MS office required, MS Excel and CRM systems.
- Ability to communicate calmly and clearly with patients and others on the phone and in-person
- Knowledge of customer service principles and techniques
- Ability to handle multiple tasks simultaneously while having attention to detail.
- Willingness and ability to learn several IT platforms for prompt triage and response to patients
- Ability to work in a fast faced environment
- Ability to stand for long periods.
- Flexible availability including by not limited to weekends and evenings.
- Ability to work in a team environment, as well as function independently
- Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations
- Ability to perform job duties effectively when under stress
- Ability to accept constructive feedback and grow with position/company
- Act ethically and apply good judgment
EEO Statement
Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com
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Job Type: Part-time
Apply for this job with Vireo Health
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Role and Responsibilities
- Understand and demonstrate compliance to State and Local laws.
- Must articulate and be well-schooled on the various types, strains and THC levels associated with the products.
- Providing registered patients and customers with education, support, and allowable amounts of medical cannabis.
- Entering product and client information into Leaflogix & METRC.
- Educating patients on the different strains of cannabis, their purported effects on different medical conditions, and the different methods and routes of administering medical cannabis.
- Observing patients for symptoms that could signify unhealthy or unstable usage of medical cannabis. Client Service Agents are to alert the manager immediately if they notice these signs or symptoms.
- Maintaining a safe and secure retail room, including escorting both patients and non-patient visitors.
- Safely and securely transporting medical cannabis and medical cannabis products to off-site patients. Maintaining a valid driver’s license.
Qualifications and Education Requirements
None; however, cannabis bud tenders must be at least 21 years of age and be able to attain and maintain a cannabis Dispensary Agent Card
Preferred Skills
· A minimum of 2 years of customer service required.
· A minimum of 2 years of accurate money handling, data entry and inventory skills needed.
· A minimum of 1year retail sales
· Understand in a demonstrative way a minimum education of 12th grade math.
· Understand weights and measurements.
· Excellent English communication skills both oral and in writing.
· Bilingual a plus.
· Computer knowledge of Microsoft Office excel, word and outlook required.
· Great organizational capability, high standards of business and personal ethical conduct, takes initiative and self-directed, compassionate, kind, accommodating, patient.
· Attention to detail and accuracy, multitasking and problem-solving skills.
· Ability to work independently but understands the value of collaboration.
· Pleasant and professional with a well-groomed appearance.
Additional Notes
Dispensary Training
· Before commencing work at a cannabis establishment, the cannabis establishment agent shall receive, at a minimum, training and instruction in the following:
· The proper use of security measures and controls that have been adopted for the prevention of diversion, theft or loss of cannabis.
· Procedures and instructions for responding to an emergency.
· State and Federal Statutes and regulations related to the use of cannabis.
· The different strains of cannabis.
· The different methods of using cannabis and cannabis products
· Learning to recognize signs of cannabis abuse or impairment or instability in the use of cannabis by a consumer.
· Clinical effects of cannabis on the human body and how THC affects the consumer
· Methods of refusing entry or sales to prohibited persons, including, without limitation:
· Verifying identification and using age verification devices;
· Education on the effects of cannabis on persons under 21 years of age; and
· Recognition of false or altered identification;
· Understanding the role of law enforcement in confirming compliance with laws and regulations relating to cannabis;
· Applicable state and local laws and regulations regarding cannabis;
· Preventing unlawful consumption of cannabis, including, without limitation, information regarding laws which prohibit open or public consumption of cannabis;
· Preventing the use of cannabis by persons under the age of 21 years, including, without limitation, laws which prohibit such use and the penalties for the violation of such laws
· How to prevent and address disturbances; and
· The responsibility of the cannabis establishment agent to put into effect strategies adopted by the cannabis establishment to prevent the diversion of cannabis.
· Electronic verification system.
· Dispensary facility operating hours: Sunday – Thursday 8:00am – 12:00am
Friday & Saturday 8:00am – 1:00am
There are no observed holidays.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Night shift
- Weekend availability
COVID-19 considerations:
Employees are required to provide proof of an FDA-approved vaccination against COVID-19.
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- Dispensary Agent Card (Preferred)
Work Location: One location
Apply for this job with Euphoria Wellness
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We take pride in providing the best customer service. We have some of the best cannabis in the nation, all while following OLCC and OHA compliance rules and guidelines.
Customer service skills, computer skills, cash handling - as well as having a little knowledge of cannabis products will help you be successful in this position.
Only candidates with open work availability will be considered, But needing someone to work Wednesday thru Sunday.
- Pay increases and Generous Benefits package after 90 days of full time employment. You are on a work training period.
Work Location:
- One location
Work Remotely
- No
Do you have a valid OLCC Marijuana worker Permit?
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
We have air purifiers in every room. Sanitize every hour all touchable surfaces.
Application Question(s):
- Are you looking for long term employment with a solid company that is growing?
- Do you Physically have a valid OLCC Marijuana Permit?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: One location
Apply for this job with Phresh Cannabis
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Job Summary -
The Customer Service Representative ("CSR") must provide superior support, interaction, and educational guidance to LRP customers. The CSR will be cross trained to perform all roles of a LRP CSR which includes Checkout Associate, Floor Sales Associate, Guest Relations, Order Fulfillment. The CSR operates with direct supervision from the GM.
Tasks and Responsibilities –
- 1. Checkout Associate Core Responsibilities:
- Process cash and debit payments for in-store and online customer purchases, while ensuring all orders are properly secured and have POS receipt attached to or put inside of exit bag.
- Maintain organization and cleanliness of cashier counter and personal workspaces.
- Follow LRP Cash Handling Policy and Procedures/counting POS drawer at end of shift.
- Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
- Maintain awareness of customer input and suggest changes to improve services or products.
- 2. Floor Sales Associate Core Responsibilities:
- Greet customers as they enter the dispensary.
- Engage, upsell, connect with customers.
- Ability to place order on tablet.
- Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
- Maintain awareness of customer input and suggest changes to improve services or products.
- 3. Guest Relations (“GR”) Core Responsibilities:
- Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
- Check in customers by scanning government issued photo ID.
- Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
- Answer incoming phone calls.
- Monitor surveillance cameras located in Guest Relations.
- Alert LRP personnel of curbside pickups.
- Maintain organization and cleanliness of GR.
- Record specific customer requests on Guest Relations call log when applicable, and contacting that customer to communicate previous requests, if applicable.
- 4. Order Fulfillment Core Responsibilities:
- Package customer orders for curbside pickup, online orders, and in-store orders via Dutchie.
- Package customer orders while ensuring the correct quantities and product are placed in exit bag.
- Maintain quality and appearance of product by double checking for expired dates.
- Assist with notifying MOD of inventory levels to ensure accurate menu information.
- Maintain organization and cleanliness of Fulfillment vault.
- Other Core Responsibilities for overall CSR:
- Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.
- Respond to and resolve customer requests, complaints, or compliments in person or on the phone, requesting supervisor support as needed.
- Maintain organization and appearance of dispensary, by daily upkeep and light cleaning, as well as daily COVID sanitizations of all surfaces included on LRP COVID-19 Workplace Safety Policy.
- Assist with opening, shift swap, and close of business procedures.
- Participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.
- Assist dispensary management with research, communications, or any other assigned projects/tasks as needed.
- Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.
- Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
- Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
- Additional duties as assigned.
Work Styles -
Dependability Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.
Cooperation Job requires working or acting together as a member of a team for a common purpose or benefit.
Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Integrity Job requires consistency of actions, methods, principles, expectations, and outcomes.
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Initiative Job requires a willingness to personally take on responsibilities and challenges.
Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job Education and Experience -
- High School Diploma or GED required.
- At least 2 years of retail experience required.
- Sales environment experience preferred.
- Retail cannabis industry experience preferred.
Skills -
- Accurate data entry and recordkeeping skills.
- The ability to educate consumers and connect with customers.
- Strong attention to detail, organizational, and time management skills.
- Superior customer service skills.
- Proficiency in Windows-based computer software and internet navigation.
- Proficiency in POS software (Leaf Logix preferred).
Physical Requirement/Work Environment - * Must be able to lift, carry, and balance up to 30 pounds.
- This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
MISSION STATEMENT
At Lazy River Products, it is our mission to be recognized as the Commonwealth’s premier fully integrated cannabis-based Product Development Company.
Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.
At our core, we provide professional, compliant, and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts.
We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.
“Give Back, Grow, Succeed”
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- retail customer service: 1 year (Required)
Work Location: One location
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We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk.
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Must be detail oriented and able to work in a high-volume, fast paced environment
Must be able to pass a criminal background check (excluding marijuana related charges)
Must have reliable transportation
Must be an enthusiastic & outgoing team player with a strong spirit of cooperation
This position requires the physical ability to perform tasks that involve prolonged standing, walking, and kneeling
Flexible schedule must have ability to work weekdays/evenings or weekends depending on store’s needs
Must be on-time to work and work assigned shifts
Compensation: TBD, Based on experience
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekend availability
COVID-19 considerations:
Common surfaces sanitized regularly
Ability to commute/relocate:
- Washington, DC 20010: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with Greenlight Dispensary
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COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- East Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Work Location: One location
Apply for this job with Good Tree
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.
Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES
- Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
- Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
- Analyze data for personal development: Using company data and personal data to identify opportunities to improve.
MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service
Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.
Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.
PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry
We look forward to reading your application!
Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90241: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: One location
Apply for this job with Good Tree
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Job Description
We are looking for a Junior Customer Service Representative to join our team, a professional who enjoys working in a fun, fast-paced, and fluid environment. We are one of the largest national packaging companies that sell into the cannabis and pharmaceutical industries. This is a great opportunity for anyone interested in entering a growth industry and establishing their presence.
General Duties & Responsibilities:
- Provide exceptional customer service
- Answer phones
- Customer follow up calls
- Processing orders
- Responding to customer and distributor complaints
- Assist customers with order status, backorder status and freight charges if necessary.
- Researches problems related to orders.
- Stays current on system and process changes.
Preferred qualifications:
- 1+ years of call center customer support role
- Able to read, write, speak and understand the English language.
- Ability to make independent decisions when circumstances warrant such actions.
- Ability to deal tactfully with various personalities
- Ability to work under periodic pressure
- Ability to work harmoniously with professional and non-professional personnel.
- Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing excellent customer service, computer and data processing techniques.
- Able to understand and carry out oral instructions
- Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Have working knowledge of computers, data entry, output, etc.
- Must possess exceptional communication and interpersonal skills
- Project a professional company image through in-person and phone interactions
- High school graduate
- Thrive in a high energy and fast-paced environment
What you will get:
- Competitive pay
- Health, dental and vision insurance plans available
- Flexible vacation scheduling
- Health & Wellness Program
- Quality work-personal life balance
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Vernon, CA 90058: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Apply for this job with MarijuanaPackaging.com
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Customer Service Representative
Company Description
NYHO is a Cortland, NY company at the forefront of cannabis in NYS. It comprises Head & Heal, a seed-to-sale Hemp CBD brand; Florist Farms, a premium cannabis flower company; TUNE, an upcoming cannabis drink brand; and NYHO, a B2B manufacturer, processor, and distributor. We grow, process, and bottle organic hemp and cannabis products that are distributed via our ecommerce site, farmers markets and retail stores. We are a team of self-starters, motivated by our mission to bring quality cannabis products to our customers.
Job Summary
The Customer Service Representative will respond to a variety of customer questions through our online chats, emails or phone calls, making each interaction with our customers a positive experience. In addition, the Customer Service Representative will assist with shipping and order fulfillment, a variety of social media projects and manage our Facebook Group.
Responsibilities
- Develop knowledge about Head & Heal, Florist Farms, and upcoming brands, our product offerings, business practices, and cannabis/cannabinoids
- Monitor and respond to online chat questions
- Respond to customer questions and requests via email
- Create macro responses to common FAQs for social and email responses
- Answer customer questions via phone support
- Ensure our customers have a positive experience whenever possible
- Assist with shipping and order fulfillment as needed
- Select and create engaging photos, video, and corresponding copy to engage our particular audiences across multiple platforms
- Assist in writing copy for emails, social posts, contests, and more
- Creatively engage our customers across all channels with compassion, care, and professionalism
- Post, comment, and provide customer support via social media
- Administer our private Facebook group
- Other duties and responsibilities as assigned
Qualifications & Skills
- Excellent verbal and written communication skills
- Solid understanding of English language grammar and spelling
- Resourceful problem solver
- Patient listener
- Empathetic
- Ability to work independently and as part of a team
- Eager to learn
- Ability to adapt quickly to changing priorities
- Master multitasker capable of juggling multiple chats at once, while handling emails, and supporting your peers
Education / Experience
- Familiarity with cloud-based software like Google Docs preferred
- Familiarity with social media platforms and the spoken and unspoken etiquette and meme culture of social networks preferred
- Previous experience in technical support or customer service is a plus
- Familiarity with Zendesk, Shopify, and other CRM/e-commerce systems also a plus
Hybrid Work Environment - WFH/Cortland, NY
- Assigned hours are Mon-Fri 9am-5pm ET
- You are welcome to work from home but are also encouraged to work from the office in Cortland, NY - especially on Tuesdays and Thursdays when many others are also working from the office
- Availability to occasionally work weekends or special events (farm tours, music shows, festivals, sales, etc.)
Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
CDBG Notice
New York Hemp Oil is accepting employment applications for the above mentioned position. This position has been made available by the provisions of a grant to New York Hemp Oil from the New York State Office of Community Renewal CDBG. Low-to-moderate income persons as defined by HUD will be given first consideration in hiring.
New York Hemp Oil Core Values:
- We take pride in our work and the strength of our team.
- We are passionate about Cannabis and its ability to have a positive impact.
- We believe that our agility allows us to solve problems, while remaining flexible and nimble.
- Honesty and Integrity are at the core of everything we do.
- We are industry innovators and thought leaders.
- We approach everything with a positive attitude.
- We work hard and have fun doing it.
- We are a real company.
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
We follow all federal and state rules and regulations.
Ability to commute/relocate:
- Cortland, NY 13045: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
Apply for this job with New York Hemp Oil
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Looking for an entry-level position in the rapidly expanding California cannabis industry? We are seeking intelligent, honest, hardworking, professional drivers and warehouse workers to join our service-oriented team.
Applicant Requirements:
-At least 21 years of age with a valid driver’s license and at least two years of US driving experience
-An insured and well-maintained, reliable vehicle (subject to inspection at any time)
-Prove no major driving violations within the past five years (a DMV MVR report will be required prior to official hire)
-Ability to maintain discretion and confidentiality at all times and contribute to a safe and professional environment for coworkers and customers
-Have knowledge and understanding of California state cannabis laws and regulations, or be willing to learn them
-Possess basic computer skills
-Be able and willing to assist with stocking supplies, general cleaning, and other facility maintenance duties
-Familiarity with the Northern California area and surrounding regions is helpful, as is some flexibility with scheduling
-Punctuality
To apply, please include your resume and a brief cover letter describing why you think you would be a good fit for this position. Must be vaccinated or willing to get vaccinated to start work.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
COVID-19 considerations:
We have rigorous covid protocols to protect our staff and customers.
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: One location
Apply for this job with Goddess Delivers
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Customer Service Representative - Rise Dispensary
LeafLine Labs, LLC
2 years ago
LeafLine Labs is one of two Minnesota registered medical cannabis manufacturers in Minnesota. We focus on using controlled environment agriculture to produce various strains of cannabis that is turned into extraction-based medicine.
LeafLine Labs promotes a work environment that is positive, patient-focused, team oriented and compliant with established policies and procedures. This position is year-round and offers both full-time and part-time schedules.
Minnesota law requires that any employee of LeafLine Labs be 21 and free of any disqualifying felony convictions. Prior to beginning employment with LeafLine Labs, every employee is legally required to submit to a background check conducted by the Bureau of Criminal Apprehension.
The Call Center Representative is the liaison between our company and its current and potential patients. This role effectively solves and answers patients’ questions, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Duties:
· Managing high volumes of inbound calls in a timely manner
· Checking voicemail and returning calls in a timely manner
· Following call center “scripts” when handling different topics
· Identifying patients’ needs, clarify information, schedule appointments
· Escalate customer service concerns appropriately and efficiently
· Build sustainable relationships and engage patients by going above and beyond in interactions
· Escalate patient concerns appropriately and effectively
Requirements:
· Previous experience in a customer support role
· Strong attention to detail
· Strong phone and verbal communication skills
· Active listening skills
· Demonstrated ability to move through a call efficiently and effectively
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
Requirements (continued):
· High school diploma or equivalent
· Must be 21 years of age and able to successfully pass federal criminal background check prior to employment
· Ability to follow SOP’s (Standard Operating Procedures)
· Ability to work towards meeting department goals around efficiencies, yields, and cost
· Ability to creatively solve problems
· Team player mentality
· Ability to follow direction
Competitive benefit package offered to full-time employees.
LeafLine Labs is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeafLine Labs complies with applicable Minnesota and local laws governing nondiscrimination in employment.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: One location
Apply for this job with LeafLine Labs, LLC
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Accounts Receivable Customer Service Representative
Higher Growth Search
2 years ago
Our client the largest cannabis distribution and supply chain company in the state of California is currently seeking an Accounts Receivable Customer Service Representative to join their Accounting team.
The A/R Customer Service Representative will facilitate the timely payment of funds from the customers and delivering excellent customer service, while always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
Job Duties:
Contact customers regarding overdue accounts and determine resolutions for non-payment.
Applies customer payments in system.
Research and solve payment discrepancies.
Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
Track payment commitments and set up payment schedules.
Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
Escalate accounts to A/R Management and Sales as appropriate.
Issue dunning letters to overdue accounts as appropriate.
Recommend when accounts should be shifted to a collection agency.
Maintain accurate records and notes about the customer payment status.
Makes adjustments to open items as needed.
Prepare weekly reports for management and sales.
Requirements:
Must be 21 years of age
2-3 years of collections experience
Advanced Excel skills - pivot tables, v lookups
Strong customer service and communication skills
Ability to analyze facts and circumstances and determine an appropriate course of action
Must have excellent written and verbal communication skills
Ability to work independently and collaborate with surrounding team members
Must be fully vaccinated
About Higher Growth Search:If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we're a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Apply for this job with Higher Growth Search
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Accounts Receivable Customer Service Representative
Higher Growth Search
2 years ago
Our client the largest cannabis distribution and supply chain company in the state of California is currently seeking an Accounts Receivable Customer Service Representative to join their Accounting team.
The A/R Customer Service Representative will facilitate the timely payment of funds from the customers and delivering excellent customer service, while always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
Job Duties:
Contact customers regarding overdue accounts and determine resolutions for non-payment.
Applies customer payments in system.
Research and solve payment discrepancies.
Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
Track payment commitments and set up payment schedules.
Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
Escalate accounts to A/R Management and Sales as appropriate.
Issue dunning letters to overdue accounts as appropriate.
Recommend when accounts should be shifted to a collection agency.
Maintain accurate records and notes about the customer payment status.
Makes adjustments to open items as needed.
Prepare weekly reports for management and sales.
Requirements:
Must be 21 years of age
2-3 years of collections experience
Advanced Excel skills - pivot tables, v lookups
Strong customer service and communication skills
Ability to analyze facts and circumstances and determine an appropriate course of action
Must have excellent written and verbal communication skills
Ability to work independently and collaborate with surrounding team members
Must be fully vaccinated
About Higher Growth Search:If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we're a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Apply for this job with Higher Growth Search
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Accounts Receivable Customer Service Representative - Goleta, California
Higher Growth Search
2 years ago
Our client the largest cannabis distribution and supply chain company in the state of California is currently seeking an Accounts Receivable Customer Service Representative to join their Accounting team.
The A/R Customer Service Representative will facilitate the timely payment of funds from the customers and delivering excellent customer service, while always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
Job Duties:
Contact customers regarding overdue accounts and determine resolutions for non-payment.
Applies customer payments in system.
Research and solve payment discrepancies.
Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
Track payment commitments and set up payment schedules.
Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
Escalate accounts to A/R Management and Sales as appropriate.
Issue dunning letters to overdue accounts as appropriate.
Recommend when accounts should be shifted to a collection agency.
Maintain accurate records and notes about the customer payment status.
Makes adjustments to open items as needed.
Prepare weekly reports for management and sales.
Requirements:
Must be 21 years of age
2-3 years of collections experience
Advanced Excel skills - pivot tables, v lookups
Strong customer service and communication skills
Ability to analyze facts and circumstances and determine an appropriate course of action
Must have excellent written and verbal communication skills
Ability to work independently and collaborate with surrounding team members
Must be fully vaccinated
About Higher Growth Search:If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we're a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Apply for this job with Higher Growth Search
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Accounts Receivable Customer Service Representative - Goleta, California
Higher Growth Search
2 years ago
Our client the largest cannabis distribution and supply chain company in the state of California is currently seeking an Accounts Receivable Customer Service Representative to join their Accounting team.
The A/R Customer Service Representative will facilitate the timely payment of funds from the customers and delivering excellent customer service, while always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
Job Duties:
Contact customers regarding overdue accounts and determine resolutions for non-payment.
Applies customer payments in system.
Research and solve payment discrepancies.
Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
Track payment commitments and set up payment schedules.
Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
Escalate accounts to A/R Management and Sales as appropriate.
Issue dunning letters to overdue accounts as appropriate.
Recommend when accounts should be shifted to a collection agency.
Maintain accurate records and notes about the customer payment status.
Makes adjustments to open items as needed.
Prepare weekly reports for management and sales.
Requirements:
Must be 21 years of age
2-3 years of collections experience
Advanced Excel skills - pivot tables, v lookups
Strong customer service and communication skills
Ability to analyze facts and circumstances and determine an appropriate course of action
Must have excellent written and verbal communication skills
Ability to work independently and collaborate with surrounding team members
Must be fully vaccinated
About Higher Growth Search:If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we're a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Apply for this job with Higher Growth Search
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Accounts Receivable Customer Service Representative
Higher Growth Search
2 years ago
Our client the largest cannabis distribution and supply chain company in the state of California is currently seeking an Accounts Receivable Customer Service Representative to join their Accounting team.
The A/R Customer Service Representative will facilitate the timely payment of funds from the customers and delivering excellent customer service, while always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
Job Duties:
Contact customers regarding overdue accounts and determine resolutions for non-payment.
Applies customer payments in system.
Research and solve payment discrepancies.
Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
Track payment commitments and set up payment schedules.
Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
Escalate accounts to A/R Management and Sales as appropriate.
Issue dunning letters to overdue accounts as appropriate.
Recommend when accounts should be shifted to a collection agency.
Maintain accurate records and notes about the customer payment status.
Makes adjustments to open items as needed.
Prepare weekly reports for management and sales.
Requirements:
Must be 21 years of age
2-3 years of collections experience
Advanced Excel skills - pivot tables, v lookups
Strong customer service and communication skills
Ability to analyze facts and circumstances and determine an appropriate course of action
Must have excellent written and verbal communication skills
Ability to work independently and collaborate with surrounding team members
Must be fully vaccinated
About Higher Growth Search:If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we're a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Apply for this job with Higher Growth Search
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Accounts Receivable Customer Service Representative - Goleta, California
Higher Growth Search
2 years ago
Our client the largest cannabis distribution and supply chain company in the state of California is currently seeking an Accounts Receivable Customer Service Representative to join their Accounting team.
The A/R Customer Service Representative will facilitate the timely payment of funds from the customers and delivering excellent customer service, while always approaching communications with courtesy and respect. This role works closely with the sales and delivery drivers to ensure the efficient flow of goods and payments.
Job Duties:
Contact customers regarding overdue accounts and determine resolutions for non-payment.
Applies customer payments in system.
Research and solve payment discrepancies.
Work with delivery and scheduling team to ensure customers that are being delivered to are current and have correct payment instructions.
Track payment commitments and set up payment schedules.
Review system generated past due and credit order holds; release orders or work with customer and sales to resolve issue for order release.
Escalate accounts to A/R Management and Sales as appropriate.
Issue dunning letters to overdue accounts as appropriate.
Recommend when accounts should be shifted to a collection agency.
Maintain accurate records and notes about the customer payment status.
Makes adjustments to open items as needed.
Prepare weekly reports for management and sales.
Requirements:
Must be 21 years of age
2-3 years of collections experience
Advanced Excel skills - pivot tables, v lookups
Strong customer service and communication skills
Ability to analyze facts and circumstances and determine an appropriate course of action
Must have excellent written and verbal communication skills
Ability to work independently and collaborate with surrounding team members
Must be fully vaccinated
About Higher Growth Search:If you are looking for a cannabis job, Higher Growth Search can help you find the right opportunity to grow your career at no cost to you. Our cannabis recruiters grew up in cannabis culture and know the business from the ground up. And because we're a highly trusted, in-the-know business partner to cannabis companies of all sizes, we know which organizations are hiring and which will be the right fit for you.HGS is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Apply for this job with Higher Growth Search
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Sales Representative/Customer Service Representative
Cooljarz.com / Earthwise Packaging
2 years ago
Job Summary
CoolJarz is looking for a talented, motivated, take-charge representative to join our team. We need a real doer, team player with a colorful personality to help our company grow. Our office is extremely dynamic and fast-paced. If you make things happen, take the bull by the horns, like to have fun, — we’d love to meet you! Serious applicants only need apply.
About CoolJarz
CoolJarz is an injection molding company in Tustin, CA. We design, manufacture and sell a variety of custom eco-friendly child-resistant containers and innovative systems for the Cannabis Industry. For more information go to www.CoolJarz.com
Job Duties:
- Be a team player in our sales team
- Grow existing accounts
- Meet or exceed territory sales quotas
- Establish and maintain accounts
- Build relationships with cannabis growers, processors and retailers
- Survey the industry and target specific accounts using published regulatory data basis, social media outlets, trade journals and magazines
- Qualify new prospects
- Sell stock products as well as custom branded packaging products
- Work with production and follow through with orders processed daily
- Customer Service
- Manage company Sales email
- Receive and process orders
- Make and receive sales calls and answer customer inquiries
- Greet clients
Requirements:
- Experience in the Cannabis Industry is a plus
- Multi-task and prioritize projects
- Detail oriented
- Excellent organizational skills
- Works well under pressure
- Strong phone etiquette
- Proficient in Microsoft Office (Excel, Word, Outlook)
- QuickBooks knowledge preferred
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Covid-19 vaccination required
Work Location: One location
Apply for this job with Cooljarz.com / Earthwise Packaging
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position involves performing operational tasks related to cannabis transportation business.
Service representative is responsible for customer interaction during deliveries, ensuring all internal and state mandated procedures/paperwork are completed at point of delivery.
Candidate must have excellent communication/interpersonal skills and should be professional and extremely well organized. Job also requires loading/unloading of packages up to 50lbs.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- No nights
- Overtime
Experience:
- Customer Service: 1 year (Preferred)
Work Location: On the road
Apply for this job with Capital Transport, LLC
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Company Introduction:
Nug Avenue is Southern California's fastest growing cannabis delivery service, whose mission is to become the primary consumer option for top tier cannabis products. Striving to have a foot print in every city while maintaining exceptional customer service.
JOB BRIEF:
We are looking for a customer-oriented service representative.
ROLE OBJECTIVES:
- A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
KEY RESPONSIBILITIES:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
QUALIFICATIONS:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Educate customers on a range of different cannabis products and their corresponding consumption methods
- Passion for cannabis and the willingness to learn and grow with the company
- Must have valid CA ID and be 21 years of age
- High school diploma, associates degreed preferred
- '+1 year customer service experience
- Proficient with Microsoft office
- Minimum 40 words per min
- Must have reliable source of transportation and flexible work schedule (Weekends is a must)
- Fulfillment
- Dispatching
- Customer Service
- Multitasking
- Data Entry
Schedule:
- 25-39 hours per week
- Flexible schedule
- On call if needed
- Able to work weekends and holidays
Job Type: Full-time
Pay: $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: One location
Apply for this job with Nug Avenue
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are copacking and manufacturing company that specializes in cannabis industry. We provide the highest quality customer service to all of our clients and ensure they achieve the highest settlement possible.
Job Description:
- Provide support to the company’s clients by email and slack communications.
- A personable and thorough candidate to contact clients via telephone and email.
- Familiarizing yourself with essential details of our services.
- Accepting calls from clients.
- Fielding questions and concerns about the services we provide.
- Utilizing software for data input while simultaneously completing additional task.
Qualifications:
- Someone who is proactive
- Excellent written, verbal, and interpersonal skills
- Outstanding listening skills and attention to details
- Professional and courteous disposition
- Excellent phone etiquette
- Strong computer skills
- Technologically competent
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Excel: 1 year (Preferred)
- Data Entry Specialists: 1 year (Preferred)
Work Location: One location
Apply for this job with WeAD Media
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About us
TeleLeaf is a small business in Gretna, LA 70053. We are agile, data-driven and our goal is to help qualified patients who are looking for access to medical marijuana with licensed physicians..
Our work environment includes:
- Growth opportunities
- Safe work environment
We are looking for a customer service representative for our medical marijuana clinic. The customer service representative will act as a liaison, provide product and service information, and resolve any emerging problems with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and able to place themselves in the customer’s shoes and advocate for them when necessary. Our ideal candidate will be confident at problem-solving and resolving customer and patient obstacles. Our ideal Customer Service Representative will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction reviews. We are looking for an initiative-based self-starter that can work without supervision.
Responsibilities
- Manage a high volume of incoming calls
- Communicate effectively with Patients to answer questions and problem solve
- Identify and assess the needs of the customer to achieve satisfaction
- Coordinate patient and doctor appointments
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions within the time limits, and following up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Data entry and customer analytics
Skills
- Optimistic, Light-Hearted Attitude
- Proven customer support experience or experience as a client service representative
- Tech Savvy - We need someone who understands technology really well and can operate multiple platforms with efficiency.
- Strong communication and active listening skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of personalities
- Ability to prioritize and manage time effectively
- Minimum: High school diploma
Work Remotely
- First 90 days in office. Remote after 90 days
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
Work Location: One location
Apply for this job with TeleLeaf
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who Are We:
The people here at Puffco don’t just create products — we create behavior changing experiences for a community in the millions that is growing every day. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people’s lives is a gift that we cherish daily.
Puffco has already produced the most awarded devices ever in our space but for us this is just the beginning. What we’ve created is truly special and we’re looking for special people to help shape the future of our industry. Join Puffco and you join a family and a community that you can directly impact. The possibilities are limitless and the results dependent on how deep you care to dive in.
Some Of What We Have Achieved:
- Listed by MG Magazine as one of the 50 best companies to work for.
- Nominated for Engadget’s “Best Of CES”
- Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine.
- Written about in Forbes, Rolling Stone, Billboard Magazine, and several other publications.
- Released the first-ever smart rig, the Puffco Peak, a milestone in consumer electronics, creating an unrivaled consumer experience and massive appeal.
- Expanded our distribution to more than 51 different countries, leaving a global impression.
- Awarded four Clio Awards in 2020 including a Grand Clio. (Social Good, Film/Video Craft, Product/Service Innovation, Social Media.)
- Extensive philanthropic efforts & giving back programs. We believe in putting our money and our manpower where our mouths are.
Who Are You:
We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We here at Puffco possess these qualities and if you do too, then please read on!
What’s The Role About:
This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment. You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate. You play a major role because Puffco is a deeply authentic brand that aims to differentiate by the high quality of each customer interaction.
Some things you will be responsible for:
- Responding to customer inquiries in a timely manner.
- Basic product troubleshooting.
- Processing warranty requests with customer follow up.
- Provide exceptional customer service, with a passion for exceeding customer expectations.
Some qualifications and skills we need you to have:
- 1-3 years’ experience in customer service, customer support.
- Experience providing customer service via support ticketing platforms.
- Strategic - able to analyze situations and see the big picture.
- Intelligent - bright and used to overachieving/over-delivering.
- Excellent organizational and time management skills.
- The ability to work under pressure whilst keeping an eye for details.
- Excellent written, verbal communication, and analytical skills.
- Proficiency in using Google sheets, docs etc.
- History of building and managing client relationships.
- Manages and self directs priorities with minimal oversight.
- Appreciation and enthusiasm for cannabis culture.
Perks and Benefits:
- Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
- Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment
- Snacks, lunches, retreats, and SO much more!
EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
**Additional information about our company can be found at www.puffco.com.
Follow us on Instagram @Puffco
Apply for this job with Puffco
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Apply at griffins.com
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills: Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Customer Service Job Summary: The person in this customer service role supports both customers and the CEA sales team by processing quotes and orders for production supplies for lettuce, greens, vegetable, fruits, cannabis, hemp, and other crops produced in greenhouse and warehouse production spaces. This person assists in all facets of the business to process sales orders and ensure accurate and timely deliveries are achieved.
Essential Duties and Responsibilities: include the following. Other duties may be assigned or required by management.
- Provides customer service to secure orders and strengthen relationships.
- Supports CEA reps with quote generation, order creation, product research, warehouse inquiries, order tracking, and customer follow up.
- Initiate’s phone and email contact with identified CEA customers to generate sales to meet personal, division, and company sales and profit goals.
- Proactively encourages recurring customer order placement and advance orders.
- Processes direct inbound CEA telephone and email requests.
- Conducts counter sales from walk in customers at the branch.
- Performs light duty warehouse work associated with shipping, generally not to exceed a few hours a day (occasional warehouse time exceeding several hours a day may occur for vacation coverage or during peak season for ornamental growers).
- Ensures that customer credit, tax, and pesticide license status is up-to-date and provides appropriate personnel with any changes before finalizing order.
- Acts as liaison between customer and outside sales representatives.
- Works with warehouse staff to verify status of physical inventory vs. computer information and provide information related to transfer of product from branch to branch when necessary.
- Follows through with warehouse to ensure that transfers have taken place.
- Notifies operations manager and buyers of inventory items that may be low or out of stock.
- Makes certain that all orders are entered in a timely and accurate manner, minimizing the occurrence of delayed or missed delivery dates.
- Notifies customers regarding next day delivery of items on backorder verifies acceptance of substitute items and communicates substituted product to warehouse personnel.
- Other duties as assigned to facilitate team success.
- This position requires regular and reliable attendance and adherence to work schedules; this is an in-office position.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must show the ability to learn quickly with minimum supervision. Must demonstrate proven telephone, customer service and computer skills; Proven ability to multi-task and maintain composure in difficult and stressful situations. Horticultural exposure and/or experience desirable. Must possess the skills required to work in a fast-paced environment where a high level of pressure and stress may be involved.
Language Skills:
Must have proven pleasant telephone manner with the ability to speak and be understood clearly; must possess the confidence required to diffuse potentially volatile situations.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status or any other protected classification under law.
Griffin is EOE/ADA and E-Verify compliant.
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Multiple Locations
Apply for this job with Griffin Greenhouse Supplies
Apply now →
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We take pride in providing the best customer service. We have some of the best cannabis in the nation, all while following OLCC and OHA compliance rules and guidelines.
Customer service skills, computer skills, cash handling - as well as having a little knowledge of cannabis products will help you be successful in this position.
Only candidates with open work availability will be considered, But needing someone to work Wednesday thru Sunday.
- Pay increases and Generous Benefits package after 90 days of full time employment. You are on a work training period.
Work Location:
- One location
Work Remotely
- No
Do you have a valid OLCC Marijuana worker Permit?
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
COVID-19 considerations:
We have air purifiers in every room. Sanitize every hour all touchable surfaces.
Application Question(s):
- Are you looking for long term employment with a solid company that is growing?
- Do you Physically have a valid OLCC Marijuana Permit?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: One location
Apply for this job with Phresh Cannabis
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Budtender - Customer Service Representative
Bernie's Universal Dispensary
2 years ago
* MUST HAVE OLCC MARIJUANA WORKER'S PERMIT
* MUST BE 21 YEARS OF AGE
*MUST BE ABLE TO WORK WEEKENDS
We are a local cannabis dispensary looking for an individual that demonstrates proficiency, organization, calmness, and attention to detail in retail environment. The candidate is resourceful and able to work both independently and with others, and prioritizes quality and customer service. Duties include but not limited to the following:
Daily sales of cannabis in different forms: flower, clones, extracts, concentrates, edibles, and related sundry merchandise like glassware and books.
Interacting with customers on-site as well as over the phone, collecting feedback on the products
Responsible for ensuring the cleanliness of all staging areas.
Work with multiple levels of people including law enforcement, vendors, and local community.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
Application Question(s):
- Do you have the following license: OLCC Marijuana Worker's Permit?
Work Location: One location
Apply for this job with Bernie's Universal Dispensary
Apply now →
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Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Role
Responsibilities
The Customer Service Representative is an important first point of contact for many of our current and potential customers and patients. This role is responsible for providing excellent customer service through resolution of questions, complaints, and inquiries. Keeping customer and patient satisfaction at the core of every decision is critical for success in this role.
Responsibilities
- Be the first point of contact in our social media management: Responding to all customer inquiries in a timely manner and monitoring social listening on a day-to-day basis.
- Provide excellent customer support through inbound phone calls and email communication.
- Follow call center conversation guides when handling different topics; exhibit a blend of critical thinking and problem-solving skills to establish solutions for the customer.
- Properly document and verify all patient information.
- Build sustainable relationships and engage patients by going above and beyond in interactions.
- Adapt to changes in regulation, policy, and procedures.
- Communicate effectively with all team members across all platforms written and spoken.
- Meet and/or exceed individual and team goals.
- Stay up to date on general product category knowledge to effectively share with customers and patients, as needed.
- Assist customers and patients with order placement when appropriate.
- Navigate multiple platforms and systems while ensuring a seamless experience for customers and patients.
- Regular, dependable attendance and punctuality
- Perform other job duties as needed.
- 1-3 years of customer service or call center experience required
- Excellent customer service skills; Showcase a professional and friendly manner when interacting with customers.
- Strong interpersonal skills with a proven ability to communicate with diverse groups of customers.
- Outstanding verbal and written communication skills. Ability to adapt communication to engage the customer and personalize the experience to the situation.
- Ability to multi-task, set priorities and manage time effectively.
- Experience providing phone, email, and online support.
- Requires prolonged period of sitting and constant communication with customers
- Requires working with multiple computer platforms and programs simultaneously for extended periods of time
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Must possess valid driver's license
- Must be a minimum of 21 years of age
- Must be approved by state badging agency to work in cannabis industry
Apply for this job with Green Thumb
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Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Who We Are
Papa & Barkley is on a mission to improve people's lives by producing high-quality, award-winning wellness and lifestyle products infused with cannabis! Whether our customers are seeking relief from physical aches & pains or ways to relax their minds and de-stress, they know they can turn to Papa & Barkley to meet their needs.
What You’ll Be Doing
Papa & Barkley is seeking a self-directed and experienced customer sales representative to service our multiple platforms, including e-commerce. They will act as a liaison between all departments, provide product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.
The successful candidate will demonstrate genuine excitement for helping customers and convey patience, empathy and passion for our products in their communication. The ability to put yourself in our customers’ shoes and advocate for them when necessary goes far toward success in this role.
Essential Duties Include:
- Manage large volume of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Qualities You Should Have
- 2-3 years customer support and/or call center experience
- Strong phone contact handling skills and active listening
- Proficiency in the Microsoft Office suite and ability to learn other programs as needed
- Familiarity with CRM systems and practices
- Skill in problem solving and troubleshooting/investigating customer complaints when information is lacking
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Background Check is required
- Cannabis Industry experienced highly recommended but not required
- Knowledge of e-commerce platforms a plus
- Ability to regularly spend long hours sitting and using office equipment and computers
- Bilingual a plus
*This position is fully remote and we are only considering candidates local to Los Angeles and the surrounding area
__
**
Why You Should Apply
- To belong to a community of relentlessly dedicated individuals driven by a passion to unlock the power of the plant
- Exceptionally meaningful work that helps to improve other's quality of life (look no further than P&B product reviews!)
- The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry
- Significant opportunity for growth, experience and learning in a startup company
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Call Center: 2 years (Preferred)
- Microsoft Office: 2 years (Required)
- Customer support: 2 years (Required)
- CRM software: 2 years (Preferred)
Work Location: One location
Apply for this job with Papa & Barkley
Apply now →
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Dispatcher/Customer Service Representative/Delivery Driver
Humboldt's Premium
2 years ago
21+ years old
Dispatch/ Delivery Driver (Vehicle Provided)
Familiar with Eureka and outside areas preferred
Outlook and Microsoft knowledgeable
Good Customer Service/ phone skills
Cannabis knowledgeable
Must provide CLEAN driving record from DMV
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Tips
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- California Drivers License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
Apply for this job with Humboldt's Premium
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.