Cannabis jobs at Nug Avenue

Company Introduction:

Nug Avenue is Southern California's fastest growing cannabis delivery service, whose mission is to become the primary consumer option for top tier cannabis products. Striving to have a foot print in every city while maintaining exceptional customer service.

JOB BRIEF:

We are looking for a customer-oriented service representative.

ROLE OBJECTIVES:

• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

KEY RESPONSIBILITIES:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

QUALIFICATIONS:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Educate customers on a range of different cannabis products and their corresponding consumption methods
• Passion for cannabis and the willingness to learn and grow with the company
• Must have valid CA ID and be 21 years of age
• High school diploma, associates degreed preferred
• '+1 year customer service experience
• Proficient with Microsoft office
• Minimum 40 words per min
• Must have reliable source of transportation and flexible work schedule (Weekends is a must)
• Fulfillment
• Dispatching
• Customer Service
• Multitasking
• Data Entry

Schedule:

• 25-39 hours per week
• Flexible schedule
• On call if needed
• Able to work weekends and holidays

Job Type: Full-time

Pay: $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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