Cannabis Jobs in Gretna, LA

About us

TeleLeaf is a small business in Gretna, LA 70053. We are agile, data-driven and our goal is to help qualified patients who are looking for access to medical marijuana with licensed physicians..

Our work environment includes:

• Growth opportunities
• Safe work environment

We are looking for a customer service representative for our medical marijuana clinic. The customer service representative will act as a liaison, provide product and service information, and resolve any emerging problems with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and able to place themselves in the customer’s shoes and advocate for them when necessary. Our ideal candidate will be confident at problem-solving and resolving customer and patient obstacles. Our ideal Customer Service Representative will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction reviews. We are looking for an initiative-based self-starter that can work without supervision.

Responsibilities

• Manage a high volume of incoming calls
• Communicate effectively with Patients to answer questions and problem solve
• Identify and assess the needs of the customer to achieve satisfaction
• Coordinate patient and doctor appointments
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions within the time limits, and following up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Data entry and customer analytics

Skills

• Optimistic, Light-Hearted Attitude
• Proven customer support experience or experience as a client service representative
• Tech Savvy - We need someone who understands technology really well and can operate multiple platforms with efficiency.
• Strong communication and active listening skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to prioritize and manage time effectively
• Minimum: High school diploma

Work Remotely

• First 90 days in office. Remote after 90 days

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location

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