We know of 2 jobs at Farmhouse Artisan Market as of May 2024, including roles such as Dispatcher/Customer Service Representative, and Delivery Driver.
More than 30+ days
Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.
We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!
*Must be 21 or older
Responsibilities
- Manage large amounts of incoming calls, texts, chats and emails
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day
- Communicate changes to delivery routes with drivers
- Document all returned orders
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Must be highly computer literate (we are Mac + iOS based) and able to type quickly
- Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)
This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability
COVID-19 considerations:
Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.
Experience:
- Customer service: 3 years (Required)
Work Location: One location
Apply for this job with Farmhouse Artisan Market
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Salary
$17.50 an hour
Job Type
Full-time
Part-time
Number of hires for this role
3
Full Job Description
Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.
We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you! We are currently looking to add delivery drivers to the Farmhouse team.
Roles and Responsibilities
- Process and deliver customer orders using our cars, POS system and navigation technology.
- Take cash payments and make accurate change.
- Provide exceptional customer service by phone, text and during in-person deliveries.
- Develop and maintain rapport with our customers, partners and staff.
- Ensure customers' concern and/or questions are solved and answered promptly and efficiently and communicate customers request and/or problems to a manager when needed.
- Ensure strict control to protect organizational assets at the direction of management.
- Obey all traffic laws and operate vehicles in a safe and efficient manner.
- Maintain a positive work environment conducive to trust and respect.
- Maintain strictest confidentiality in compliance with HIPPA guidelines.
- Perform other related work as required.
Required Knowledge, Skills and Abilities
- Clean Driving Record
- Excellent Customer Service
- Good listening and verbal communication skills
- Valid California driver’s license and clean driving record
- Must be 21 years of age or older
- Must be an adept driver and always abide by all traffic rules
- Must be comfortable learning new technology/software
- Problem solving ability
- Able to lift up to 30 pounds
- Professional appearance
- Time management skills
- Good attendance & positive attitude
- Ability to work different hours depending on needs of company
- Able to work independently and/or in perfect coordination with co-workers
- Able to pass regular drug tests
- Able to accurately make change
Education and Experience
- High School Diploma
- Retail or restaurant experience
- no cannabis industry experience required
Job Types: Full-time, Part-time
Pay: $17.50 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends
Supplemental Pay:
- Tips
Work Location:
- One location
Typical start time:
- 11AM
Typical end time:
- 7PM
Company's website:
- www.farmhouse.delivery
Work Remotely:
- No
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Apply for this job with Farmhouse Artisan Market
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.