Cannabis Customer Service Specialist 2 Jobs

Description

WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws

Note:
This position is currently required to work in the office.

Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Our commitment to DEIB
The Liquor and Cannabis Board (LCB) strives to promote
Diversity, Equity, Inclusion and Belonging (DEIB) in all aspects of our workforce.
It is our mission to build, educate, and inspire an inclusive workforce that recognizes, respects, and celebrates diversity in the workplace. We are committed to maintaining a thriving culture where employees feel safe and accepted regardless of education, background or belief. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.
Your opportunity at a glance
This position works directly with all customers, agency personnel and divisions as the first point of contact customers see when entering the agency at the main reception desk. The incumbent works to direct internal and external stakeholders to the appropriate locations as well as being the gatekeeper for all who come into the agency and enter the secured WSLCB areas. Work is performed independently after receiving general instructions from a higher level supervisor and often requires initiative and the ability to work in a self-directed mode.
Work assignments and duties may be of a complex nature. Independent performance of complex clerical assignments requires knowledge of a variety of rules, policies, procedures, processes, materials and equipment.
WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

Some of the duties you will perform are:

• 
  Provides agency interpretation and applies knowledge of laws, regulations and processes in resolution of inquiries ,Greet and screen customers, independently resolve complaints inquiries and customer service issues while maintaining appropriate confidentiality, answer phone, alert staff of visitors, direct phone calls to appropriate party, provide and collect security badges, submit facility tickets, track and maintain visitor logs, sign for deliveries and inform appropriate staff, identify potential security problems and notify management.
• Update and maintain division records, perform contract file audits and updates, perform data entry, request insurance documents from vendors, update ECMS, update SharePoint, order supplies, scan files, copy documents, filing, organize records, make phone calls, draft emails and documents, conducts research, review, audit, and reconcile reports, schedule meetings.
• Accept payments at the front counter, keep a log of incoming payments, utilize spreadsheet and database software to maintain records.
• Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency.

Qualifications

Required Qualifications:

• 
  High school graduation or equivalent such as a GED (General Educational Development) and Two (2) years of clerical experience.

OR

• Four (4) years of progressively responsible work experience providing assistance to clients and customers regarding inquiries and performing clerical duties.

Preferred Qualifications:

• Knowledge of:
  
  • Exceptional customer service skills to effectively manage multiple priorities;
  • Excellent interpersonal communication skills to include verbal and written, active listening and critical thinking skills.
• Ability to:
  
  • Maintain effective communications with all levels within the organization;
  • Maintain positive public relations;
  • Plan, schedule and coordinate multiple projects.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• 
  Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
• Letter of interest, describing how you meet the specific qualifications for the position.
• Resume, detailing experience and education as it relates to the position.
• Three professional references to include a current or recent supervisor with current contact numbers and email addresses.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description

Customer Service Specialist 2
Office of Administrative Hearings
Headquarters Office (Olympia, WA)
NOTE: This position is currently eligible for telework after a short onboarding/training period. Onboarding/training will take place at OAH Headquarters in Olympia, WA. Depending on business needs, hybrid or in-office work may be required.

IMPORTANT NOTICE: Per Governor Inslee’s Proclamation 21-14, state employees must be fully vaccinated against COVID-19. If you are offered this position, your vaccine status will be verified by Human Resources prior to your start date. Please note: A medical or religious exemption and accommodation may be available, after an offer of employment has been made.
About the Agency:
The 1981 Legislature created the Office of Administrative Hearings (OAH) to offer Washingtonians an independent, fair and neutral forum to hold administrative hearings on disputed matters referred by state and local government agencies. Operating out of field offices in Olympia, Tacoma, Seattle, and Spokane Valley there are currently 260 employees, including 130 Administrative Law Judges who preside over administrative hearings involving unemployment insurance benefits, child support, food assistance, medical benefits, business and professional licensing, and more. OAH conducts hearings for more than 30 agencies and 160 programs. Our referring agencies include the Employment Security Department (ESD), Department of Social and Health Services (DSHS), Department of Children, Youth, and Families (DCYF), Health Care Authority (HCA), Liquor and Cannabis Board (LCB), Department of Financial Institutions (DFI), the Office of the Superintendent of Public Instruction (OSPI), and others. For more information about OAH, please visit our website at oah.wa.gov.
Mission: To hear and independently resolve disputes between the public and state agencies with an impartial, quick, and easy to access process.
Vision: All people of Washington can meaningfully participate in their hearing and understand the result.
Values: Fairness and independence; Diversity, equity, inclusion and respect; Performance excellence; Integrity.
Goals:

• Performance Excellence: We deliver high quality, timely work.
• Convenience & Accessibility: We make it easy for people to do business with us.
• Diversity, Equity, Inclusion & Respect: We promote diversity, equity, inclusion and respect.
• Good Stewards: We are efficient, effective and accountable.

OAH Offers:

• Satisfaction of knowing your work makes a difference in the community.
• Exposure to a legal office environment.
• In-house training opportunities and professional development.
• Comprehensive benefits package.

Duties

The Customer Service Specialist 2 (CSS2) positions in our Headquarters Call Center are the faces and voices of the agency, responsible for knowing and explaining the entire range of services we provide. Because approximately 80% of this position includes answering phone calls in our high-volume Call Center, the CSS2 must have excellent communication skills, be able to effectively de-escalate situations with customers, maintain the highest level of customer service, and be a fast learner who can easily switch between multiple tasks.
The CSS2 will need to quickly acquire an in-depth knowledge of the varying appeal processes and articulate applicable administrative appeal laws and regulations for more than 30 referring agencies. This position provides assistance to other agencies, customers, claimants, employers, license holders, and Washington citizens enabling their access to fair and prompt resolutions for administrative disputes.

Duties include, but are not limited to:

Customer service by phone

• Act as a focal point for OAH customers and respond to and resolve inquiries, issues and related problems.
• Help customers to understand and access OAH services.
• Answer and respond to a high volume of incoming calls:
  
  • In a professional and effective manner, following approved scripts and guidelines.
  • Providing accurate and knowledgeable answers and solutions to enquiries.
  • Using OAH approved resources and good teamwork.
• Use PRISM to record all actions and interactions with customers that relate to specific docket(s) and complete Call Type survey for all calls and emails processed.
• Use a headset and other equipment provided to perform duties while ensuring safety and efficiency in the work environment.
• Use approved email templates (Quickstep and OFT), spreadsheets and other tools to provide docket specific information to (internal and external) customers.
• Assist customers by completing Requests for Hearings and submitting on behalf of requestor and directing to and helping callers with online forms (OAH public website).
• Assist customers with the OAH Participant Portal, providing guidance as well as directing them to instructions on the OAH website.
• Develop and maintain a broad knowledge base of OAH policies, practices, and procedures to assist customers and resolve their needs at first contact (first call resolution or FCR).
• Transfer calls that fall outside of the Call Center remit or require action by other OAH colleagues, as required and in a timely manner, e.g., ALJ feedback, media inquiries – where appropriate liaise with colleagues to resolve.
• Serve as an agency subject matter expert and provide customers with explanations on forms, pamphlets, and other materials.
• Undertake and participate in meetings, development and training opportunities as required.
• Show awareness during the callers needs and alert managers and colleagues if further support is needed to successfully handle the need of the caller.
• Maintain a positive approach to showcase the values and mission of OAH (reporting any issues promptly).

Second level support to OAH customers

• Actively monitor email accounts and promptly process and/or respond to incoming emails.
• Read Orders (or other documents) as assigned and where appropriate, with an interpreter.
• Complete project work, such as eNotice (emailing hearing notice to participants), when assigned.

Qualifications

Required qualifications:

• Option 1: Four (4) years of experience providing assistance to customers regarding inquiries, complaints or problems.
• Option 2: An Associate's degree AND two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems.
• Option 3: A Bachelor's degree.

Preference may be given to candidates with the following desired qualifications:

• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience answering telephones in a high call volume environment.
• Experience analyzing data and reports and making recommendations based upon the analysis.
• Experience working in a legal environment with demonstrated knowledge of legal concepts and the ability to convey them concisely to others.

Supplemental Information

How to apply:

To begin the online application process, click the green "Apply" button on this announcement at careers.wa.gov or governmentjobs.com. To be considered for this position, you must include the following information in your online application and complete the supplemental questionnaire. Application materials must clearly show how you meet the qualifications for the position in order to be considered.

Application must include:

• A letter of interest describing what interests you in this position and what makes you a viable and competitive candidate.
• A resume highlighting relevant experience AND a completed online application profile that includes education and employment history.
• A minimum of three professional referenceswith your application, including at least one supervisor.
  
  • A professional reference is defined as an individual who has either been paid to supervise your work or worked directly with you and can attest to your work performance, technical skills, and job competencies. If your references do not meet these criteria, please include non-related professionals, such as educators or other professional associates.

OAH is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email us at [email protected]. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

Apply for this job with State of Washington Office of Administrative Hearings

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description

WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws.

This recruitment is open until filled. First review of applications will be May 02, 2022. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

This position is currently eligible to telework. This position is required to work in the office at least 3 days a week.

Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Your opportunity at a glance

The WSLCB Licensing and Regulation Division is looking to fill three (3) Customer Service Specialist 2 (CSS2) positions at Olympia, WA. Two of these positions are Permanent and one is Non-Permanent. These positions report directly to the Licensing Specialist Supervisor in the WSLCB's Licensing and Regulation Division. The position serves and complements the WSLCB's mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety.

If you have an interest in independently performing various customer service duties using problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WLSCB team!

WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Telecommuting opportunities
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being.
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

Some of the duties you will perform are:

• 
  Answer phone and email questions from the public about questions related to retail and nonretail liquor, cannabis, vapor and tobacco licenses.
• Independently interpret complex rules, policies and procedures for the public. Redirect calls to, or consult with CSS3s or other agency experts as needed.
• Work in Department of Revenue (DOR)/Business Licensing Services (BLS) partner system to approve or validate information on liquor and cannabis licensing for internal & external customer inquiries.
• Independently respond to requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
• Maintain understanding of recent law, rule, and policy changes to provide accurate information and interpretation of new developments in the agency. Train co-workers, as necessary to meet these goals.
• Accept, process and issue Special Occasions liquor permits and endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations; provide clear direction to applicants and interpret complex laws, rules and procedures.
• Process discontinued business requests and expired licenses.
• Receive and process certified letters and protest letters.
• Process Entity/Tradename changes and updates to licensee information.
• Process responses from local authorities from Cities/Counties related to approvals on liquor & cannabis licenses.
• Independently work directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.

Qualifications

Required Qualifications:
Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.

Option 1:

Four (4) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.

Option 2:

An Associate’s degree.

AND

Two (2) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.

Option 3:

A Bachelor’s degree.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT
: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed online application.
• Current Resume.
• Letter of Interest describing how you meet the specific qualifications for the position.
• Three professional references to include a current or recent supervisor with email addresses and phone numbers.

**
A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description

WSLCB Vision
Safe communities for Washington State.
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

Who we are:
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.

Your opportunity at a glance:
This position works directly with all customers, agency personnel and divisions as the first point of contact customers see when entering the agency at the main reception desk. The incumbent works to direct internal and external stakeholders to the appropriate locations as well as being the gatekeeper for all who come into the agency and enter the secured WSLCB areas.
Work assignments and duties may be of a complex nature. Independent performance of complex clerical assignments requires knowledge of a variety of rules, policies, procedures, processes, materials and equipment.
WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

Some of the duties you will perform are:

• 
  Acting as a liaison between customers and the agency, this position offers assistance and provides agency interpretation while applying knowledge of laws, regulations and processes in resolution of inquiries.
• Greet and screen customers, independently resolve complaints, inquiries and customer service issues by identifying the issue and accessing available services while maintaining appropriate confidentiality.
• Answers phone, alerts staff of visitors, directs phone calls to appropriate party, provides and collects security badges, submits facility tickets, tracks and maintains visitor logs, signs for deliveries and informs appropriate staff, identifies potential security problems and notifies management.
• Update and maintain division records, perform data entry, conducts research, review, audit, and reconcile reports, order supplies, scan files, copy documents, filing, organize records, make phone calls, draft emails and documents, and schedule meetings.
• Accept payments at the front counter, keep a log of incoming payments, utilize spreadsheet and database software to maintain records.
• Participate in special projects, lean activities or any other duties assigned to meet the mission of the agency.

Qualifications

Required Qualifications:

• An Associate’s degree and two (2) years of progressively responsible work experience providing assistance to clients and customers regarding inquires and performing clerical duties.

OR

• Four (4) years of progressively responsible work experience providing assistance to clients and customers regarding inquiries and performing clerical duties.

Preferred Qualifications:

• Knowledge of:
  
  • Exceptional customer service skills to effectively manage multiple priorities.
  • Excellent interpersonal communication skills to include verbal and written, active listening and critical thinking skills.
• Ability to:
  
  • Maintain effective communications with all levels within the organization
  • Maintain positive public relations
  • Plan, schedule and coordinate multiple projects.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• 
  Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
• Letter of interest, describing how you meet the specific qualifications for the position.
• Resume, detailing experience and education as it relates to the position.
• Three professional references to include a current or recent supervisor with current contact numbers and email addresses.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call
(360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Service Specialist II, B2B & B2C

Overview:

Customer Experience is at the forefront of everything we do here at Weedmaps. We strive to understand and proactively anticipate the needs of our clients while building loyalty to our platform and community. As a Customer Service Specialist II, B2B & B2C at Weedmaps, you have a passion for delivering high quality customer service, going above and beyond to build trust, support and loyalty to our platform. In this role, you will be responsible for ensuring that our B2B clients (Dispensaries and Delivery Clients) are able to successfully utilize all aspects of our platform to maximize their customer service and sales initiatives. You will surprise and delight our clients by taking ownership of any reported issues and ensure they are resolved to the clients satisfaction. You will field and efficiently diagnose reported technical, pre- and post-sales issues. In addition to supporting B2B clients, you will also provide support to our end users ensuring they are able to successfully utilize all aspects of our platform; supporting our online ordering platform and moderating user reviews.

Your passion for the cannabis industry and delivering world class customer service, coupled with your technical mastery of our products will allow you to provide exceptional service through email, phone, and chat to guarantee that experience for each end-user is positive, helpful, and secure.

Our team provides 24/7 support, so you must be willing to work a rotating shift and flexible schedule including nights, overnights, weekends, and holidays.

The impact you'll make:

• Superior written and verbal communication skills, bilingual a plus
• Provide clear, professional, & friendly communications to both end-users and internal Weedmaps contacts throughout the troubleshooting process until resolution
• Field and efficiently diagnose customer reported technical, pre- and post-sales issues via phone, email, and chat
• Efficiently escalate issues internally in the event the issue cannot be resolved via normal troubleshooting steps
• Assess content against Weedmaps policies
• Identify and take action against all reviews/forum posts that require moderation
• Provide detailed notes on each customer interaction
• Adhere to your schedule. Assigned shifts may include evenings, weekends and some holidays.
• Participate in User Acceptance Testing, reporting defects
• Identify and share enhancement requests from clients
• Follow all standard operating procedures
• Additional duties as assigned

What you've accomplished:

• 3+ years of experience in customer service supporting B2B clients
• Exceptional communication skills, both written and verbal
• Technical aptitude with respect to SaaS products a plus
• Efficient organizational skills and the ability to multi-task and prioritize in a high-volume, fast-paced environment
• Capable of quickly adapting to new responsibilities and meeting new expectations in a rapidly growing company and industry
• Ability to work independently with systematic troubleshooting techniques, judgment, and problem-solving skills
• Experience with CRM (Salesforce a plus)

Bonus Points:

• A passion for the cannabis industry and the desire to develop the culture
• Account Management Experience
• Bilingual written and verbal (French, Spanish)
• Experience with Salesforce, Jira, or other ticketing systems
• Experience with Gmail & Google Suite
  

Our 2022 Benefits:

• Medical, Dental & Vision benefits (effective Day1):
• Employee - employer paid premium 100%
• Dependent - employer paid premium 80%
• HMO - Kaiser & Anthem
• PPO and HDHP with HSA - Anthem
• Basic Life & AD&D - employer paid 1x salary
• 401(k) Retirement Plan (with employer contribution)
• PTO (3 weeks accrued); 5 sick days
• Supplemental, voluntary benefits
• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and long-term disability Insurance
• Pet Insurance
• Company-paid identity theft protection
• Rocket Lawyer legal services platform
• Paid parental leave
• Reimbursements for home office setup and monthly WiFi

Why Weedmaps?

• You get to play a meaningful role in the future of cannabis and how it's regarded globally
• Catered lunches provided while working in the office
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
• Generous PTO and company holidays
• Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.

About Weedmaps:

WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

#LI-REMOTE #WMFromAnywhere

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Description

WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance:
The Washington State Liquor and Cannabis Board (WSLCB) is seeking candidates for a Customer Service Specialist 3 (CSS3) within the Licensing and Regulation Division, located in the Headquarters office in Olympia.
The Customer Service Specialist 3 position support the mission of the WSLCB and Licensing Division’s responsibilities by independently performing various customer service duties using complex problem-solving skills under general supervision. In this role, you will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of Division staff. Further responsibilities may include performing specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. Accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.
As the Customer Service Specialist 3, you will train and mentor Customer Service Specialist two's (CSS2) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.
Telework: Although this position is telework eligible, physical presence in the workplace is still an essential requirement of this position.

WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
• Tuition reimbursement
• Flexible work schedules
• Telecommuting opportunities
• Generous wellness program
• Onsite exercise facility
• Active and engaging diversity program
• Infant at Work program
• Organization's commitment to your personal health and well-being
• Work/life balance
• Free parking
• A comprehensive benefits package

Duties

As the Customer Service Specialist 3, you will work directly with all agency personnel and divisions, customers, and external stakeholders. On a daily basis you will interact with multiple other division staff with the agency and with external agencies to provide accurate and complete customer service. Your communication and customer focused service skills, as well as your competency to effectively mentor, coach, and train lower level staff will be critical to the success of the position.
Duties include:

• Answers phone and email questions from the public about complex questions related to retail and non-retail, cannabis, vapor and tobacco licenses.
• Independently respond to complex requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
• Accepts, processes and issues complex Special Occasions and Local Wine Industry Association Licenses, complex liquor permits, added liquor and cannabis endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations.
• Provides clear direction to applicants and interpreting complex laws, rules and procedures.
• Processes refunds and works with Department of Revenue/Business Licensing Services on NSF transactions.
• Works with Business Licensing Services at Department of Revenue and local jurisdictions (cities and county officials) to ensure that information shared across agencies is accurate.
• Works with the Department of Health when issuing medical cannabis endorsements to make sure that requirements from both agencies are met prior to issuing the endorsement.
• Independently works directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
• Training and mentoring CSS2's and OA3's interested in promotional opportunities and cross training with and other CSS3's.
• Participates in training the public on issues related to Liquor and Cannabis Licenses and permits.
• Works with unit and division leadership to improve practices.

Qualifications

REQUIRED QUALIFICATIONS
Associate's degree AND three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
A Bachelor's degree AND one year of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
Five years of equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems.
DESIRED QUALIFICATIONS

• Experience working with multiple phone lines
• Experience training and mentoring others
• Proficiency in oral and written communication
• Experience providing assistance to clients/customers regarding inquiries, complaints or problems
• Ability to explain regulatory statutes, policies, and procedures
• Ability to Multi-task and prioritize

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
• Letter of interest, describing how you meet the specific qualifications for the position
• Resume, detailing experience and education as it relates to the position
• Three professional references to include a current or recent supervisor with current contact numbers and email addresses.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

COVID-19 VACCINATION
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader)(Download PDF reader), state employees must be fully vaccinated against Covid-19. Special note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.

Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Description

WSLCB Vision
Safe communities for Washington State
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws.

This is a non-permanent backfill position that may last up to 24 months.

To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.

Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the "wow" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
This position links directly to the mission and goals of the organization by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and marijuana sales while providing accurate information to our stakeholders to ensure public safety.
WSLCB provides a modern work environment and excellent benefits including:

• Training and career development programs
  
• Tuition reimbursement
  
• Flexible work schedules
  
• Telecommuting opportunities
  
• Generous wellness program
  
• Onsite exercise facility
  
• Infant at Work program.
  
• Organization's commitment to your personal health and well-being.
  
• Work/life balance.
  
• Free parking
  
• A comprehensive benefits package.

Duties

As the Customer Service Specialist 2, you will process all incoming applications including retail, non-retail, marijuana, alcohol permits, special occasions, added endorsements and changes to existing licenses. On a daily basis, you will assist customers and staff member with clients by phone and in person. Additionally, your communication skills and customer focused service skills are critical to the success of the position.
Duties include:

• Receive and review applications when they are received.
  
• Input information into the iSeries (agency database).
  
• Track the money in the iSeries, if needed.
  
• Send out local authority notices when required.
  
• Approve and issue appropriate licenses
  
• Answer and retrieve messages from main phone line and respond to email questions.
  
• Respond to questions that come on the main phone line or transfer to the correct department.
  
• Guides and assists customers through licensing and other application processes.
  
• Provide interpretation of agency laws, regulations, and processes.
  
• Resolve inquiries and complaints while maintain appropriate confidentiality.
  
• Check messages (one day a week) and return calls.
  
• Respond to email questions for internal and external customers.
  
• Correct records, including change of trade names, addresses, people (divorce/marriage/estates).
  
• Verify and process discontinued businesses and temporary discontinued businesses in the iSeries.

Qualifications

Required Qualifications:
Associate's degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems.
OR
A Bachelor's degree.
OR
Four years of equivalent experience providing assistance to customers regarding inquiries, complaints, or problems.

Supplemental Information

HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the "Apply Now" button on top of this page.
  
• Letter of interest, describing how you meet the specific qualifications for the position
  
• Resume, detailing experience and education as it relates to the position
  
• Three professional references to include a current or recent supervisor with current contact numbers and email addresses.

**A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Other
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

Apply for this job with State of Washington Liquor and Cannabis Board

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.