Cannabis Customer Experience Manager Jobs

Position: AssistantGeneral Manager- Customer Experience

Department: Retail

Regular Full Time: Non-Exempt

Reports to: General Manager

WHO WE ARE

We believe in the power of cannabis to cultivate health and happiness and to help people lead healthier, richer lives in our communities. We’ve seen how cannabis has helped our own families and friends fight an illness, manage anxiety, and bring new types of creativity into their lives. It’s the reason we founded Solful as a different kind of cannabis retail experience. We’re on a mission to not only educate our guests but to learn from them as well. We want to dispel old stereotypes about cannabis and replace them with objective information and learned understanding about how cannabis can improve lives. We want to lead a movement that brings cannabis into the mainstream conversation about the health of our bodies, spirits, and our ever-evolving culture. We’ve started in Northern California and have ambitions to influence conversations and experiences around cannabis nationally.

THE SOLFUL STANDARD

The Solful team has committed ourselves to understanding the processes and practices that go into bringing cannabis to people—and what makes some products stand out from the rest. The Solful Standard describes the care, consideration, and rigor we put into finding the highest quality, most effective, and consistently amazing products for you. And it’s the basis for creating a one-of-a-kind experience for the people we serve.

POSITION SUMMARY

The Assistant General Manager of Customer Experience is the leader of all front of house operations and is directly responsible delivering an exceptional customer and team member experience by demonstrating a strong commitment to Solful’s Standard, Mission and Values.

WHO YOU ARE

We’re believers in the positive power of cannabis and we need team members who share in this belief. Whether working with seasoned cannabis users or curious newbies, our team members are responsible for offering expertise and perspective on the ways cannabis products can help restore balance in the human body. Our team acts as both listeners and educators who are skilled at sharing their knowledge with our customers in relevant and approachable ways. They bring positivity, perspective, and compassion to every interaction with Solful customers.

You have a passion for making a positive impact in people’s lives

• Deliver an exceptional brand experience for our customer by understanding and solving their needs while creating ways to positively impact their lives
• Create an exceptional team environment and culture that aligns with our company goals and objectives
• Create an environment that cultivates a healthy, happy, and meaningful workplace culture that’s supports and celebrates diversity
• Take ownership in empowering team members to achieve their career objectives through positive performance management that is focused on training, coaching, and developing

You have deep knowledge of retail systems, procedures, and overall store operations

• Have an expert understanding of retail POS systems, inventory management, internal communication, and cannabis-specific operational requirements/systems within the state of California. An understanding of METRC and Cannabis related compliance a plus but a not requirement
• A deep understanding of how to create and run an operational retail store environment where multiple facets of the business are running seamlessly together to maximize productivity and efficiency
• Know how to control expenses to maximize store efficiency and profitability

You understand that structure and compliance are critical to success

• Collaborate with the Operations team to implement retail and compliance SOPs
• Have a relentless approach to ensure all cannabis compliance guidelines are followed across all aspects of the business
• Able to implement OSHA, Security and Safety guidelines to ensure we are creating a healthy and safe working environment for our customers and team members

AGM- CUSTOMER EXPERIENCE RESPONSIBILITIES

• Deliver an exceptional brand experience for our customer by understanding and solving their needs while creating ways to positively impact their lives
• Create an exceptional team environment and culture that aligns with our company objectives and values
• Responsible for growing sales revenue through the execution of Solful’s customer experience culture
• Monitor Sales and all KPIs by analyzing company statistical reports and by monitoring the team’s customer experience interactions
• Directly supervises all store day to day front of house operations including customer entrance, sales floor, dispatch/delivery, and POS
• Implement and maintain all Standard Operating Procedures
• Assist the General Manager in providing feedback on SOPs being developed
• Ensure that the Floor Supervisor team embodies Solful’s “Leadership Traits”
• Establish effective and positive communication amongst all team members and facilitates communications from the team to the General Manager
• Assist GM in leadership meetings - preparation, participation, and action items related to regular meetings
• Assist GM in interviewing for top talent that positively contributes to the customer experience by utilizing tools and practices that align with Solful’s objectives and values
• Reinforce the ongoing customer experience, operational, and product knowledge training in conjunction with Solful’s Learning and Development Manager to support team member growth and development
• Executes ongoing performance management and assists GM in annual performance reviews of direct reports
• Partners with the Assistant GM of Inventory Control to ensure a well organized and fully stocked sales floor
• Participates in Loss Prevention and monitors for Internal, External, and Paperwork shrink
• Participates in weekly cycle counts to ensure inventory accuracy and adhere to all cannabis regulated compliance
• Maintain all cannabis compliance guidelines and SOPs
• Ensures compliance on all SOPs in regards to cash handling, keeps flawless records, and ensures timely pickups in conjunction with Armored Services
• Oversees security protocols and instore radio communication
• Completes daily schedules that support the needs of the business while adhering to all break, meals, and overtime guidelines
• Store Expense Management - manages store expenses in line with store level budgets
• Collect team feedback for Supplies for all aspects of the business, including necessary work materials, equipment, cash and change, and team member food/beverages
• Communicates facilities needs to General Manager in a timely manner
• Participates in executing and driving in store events
• Execution of store visual guidelines including floor planograms and promotional/event set up
• Oversees the POS and ensures that all cashiers are adhering to Solful’s cash handling procedures
• Reports team member accidents to the GM and assists in documentation
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents reported to the General Manager

Physical Requirements

• May have to lift up to 40 lbs.
• Ability to move about a retail store for long periods of time during a workday
• Possible significant manual dexterity at times for keying in data

Expected Work Hours

• Required to work evenings, weekends, and holidays
• May be required to work more than 8 hours in a day
• May be required to work more than 40 hours in a week

Travel

• May be required to travel at least 10% of the time

Required Experience

• A minimum of 2 years of leadership experience in a retail store environment
• POS System Experience
• Customer Service Experience
• Must be at least 21 years of age

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Work Location: One location

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Senior Manager Customer Experience and Operational Excellence (CX)

Ethos Cannabis - Philadelphia, PA

Website: www.ethoscannabis.com

Company Overview

Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and Maryland and is pursuing expansion opportunities in multiple states including New Jersey. Today, we are working to combine our interests and assets to create a unified multi-state cannabis company. Our goal is to have a clear and compelling consumer centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S. dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.

Position Summary/Objective

The Senior Manager of CX has a customer centric mindset and demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum. The Senior Manager of CX has a strong background in customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management. This individual has proven ability to manage diverse efforts' synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset. As the CX, you will need to be able to establish immediate credibility and leverage hands-on experience when it comes to designing and implementing highly effective CX strategies and interfacing closely with marketing, Supply Chain and brand.

The ideal candidate has the ability to adapt to our business model and has demonstrated leadership experience, as he or she will be given significant responsibility over the retail operations of our business to deliver a best in class and innovative cannabis retail experience. Previous cannabis retail experience is a plus but not required, however all candidates should have some familiarity and comfortability with cannabis.

Responsibilities

• Ensure that all leaders reporting to the VP have a clear understanding of the company's vision and goals for customer experience excellence, and of their organization's respective contribution. This includes setting the customer experience goals assigned to top management executives as part of their annual performance assessment.
• Develop and deploy the company's customer experience strategy, including characterization of strategic customer segments and implications for charter and roles throughout the company, and systematic collection and application of customer experience insights for strategic advantage and growth.
• Coordinate the various roles associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance and customer touchpoints.
• Establish and roll-out the company's customer experience maturity roadmap for holistic management and incremental sophistication as internal capabilities increase and external expectations evolve.
• Develop (with Marketing) an efficient portfolio of customer experience insights and analytics that provide an integrated single view of each customer, a 360-degree view of customer experience for each segment, a delightful experience for participants, and reports that compel strategic action systematically across the company.
• Coordinate (with Marketing) 720-degree view of customer data (traditional 360-degree customer lifecycle view with an overlay of 360-degree digital interaction data) for strategic data monetization (where applicable), digital empathy, digital business models and real-time digital customer experience excellence.
• Develop an effective portfolio of communications that educate executives and employees about customer experience realities, expectations, moments of truth, goals, improvement and innovation techniques and engagement opportunities, emphasizing specific ways different roles can make a difference in customer lifetime value.
• Oversee and Develop recognition for formal and informal collaboration that resolves issues, prevents issues, and creates value for internal and external customers.
• Work with each discipline across the company to reframe their culture, roles and rituals for customer-centricity, i.e. why customers care and how it can make a difference for customers and/or customer touch-points.
• Oversee the Customer Care Center, continuously assess and respond to customer needs
• Partner with our Compliance & Quality team to oversee the development, deployment, and integration of Retail's standard operating procedures with focus efficiency and compliance
• Develop customer experience performance dashboards that connect lagging indicators of market performance and leading indicators of team performance related to key drivers of customer lifetime value.
• Develop and deploy systematic actioning on customer experience insights by cross-functional representatives, to prevent recurrence of issues and to create new mutual value associated with key drivers of customer lifetime value.
• Influence ease-of-work and ease-of-doing business as a leader for product roll out and realization, go-to-market initiatives, employee engagement and other endeavors across the company.
• Ensure ongoing skill development and capability-building within the customer experience management roles and among executives and employees at-large for customer-focused communication, customer experience improvement and innovation, and alignment with customer expectations.
• Coordinate with Brand counterparts (Marketing and Supply Chain) to ensure that the brands messages and strategies are implemented and synced within expected time frames.
• Analyze monthly all information relating to the customer experience to include but not limited to: Sales mix drivers, New Product impacts, Speed of interactions by day part, Merchandising sales, Upcoming Marketing campaigns, NSO updates, and AOV and Interactions trends.
  

Qualifications

Education:

• Minimum of a bachelor's degree required

Work Experience:

• 5 - 10 years or equivalent in project management and retail sales
• Ability to train and develop others
• Exceptional track record of improving customer experience
• Proven experience of operational success
• Expertise using data and analytics - from customer satisfaction scores, web/mobile analytics, Customer Service Survey to ROI models - to support recommendations and strategies
• Experience in being able to translate strategy into action

Capabilities and Skills:

• Exceptional team-building, communication and people skills
• Strong analytical skills
• Strategic Thinking
• Excellent Communication Skills
• High level of integrity and a strong work ethic
• Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, etc.
• Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure.
• Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment.

Other Requirements:

• Extended time sitting, walking, bending, and reaching is possible.

• Must be able to remain in a stationary position for extended periods
• Must be able to operate a computer and other office equipment
• Ability to lift and carry up to 50 pounds for a distance of 100 feet.
• Must pass stringent background test requirements for operating footprint, including Pennsylvania, Ohio, Massachusetts, Maryland, and any other states in which Ethos operates.

Compensation:

• Annual salary with additional incentive compensation
• This position is classified as Exempt and is not eligible for overtime pay

Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.

Ethos is dedicated to creating and equal opportunity workplace and encourages women, minorities, persons with disabilities, and individuals with past drug convictions to apply. Must be 21 or older.

Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

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Join the movement!

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge


• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture


• Work closely with GM and other Managers to exceed sales volume and KPI goals


• Partner with the PharmaCann Human Resources team in the following HR functions:
  
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
  
  
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's
  
  
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
  
  
  • Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
  
  
  • Write and deliver team members' performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
  
  
  • Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
  
  
  • Maintain a highly organized and professional documentation of employee issues
  
  
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising


• Projects a positive image of the organization to employees, customers, industry, and community


• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications

• Minimum 21 years of age (or per state regulation)


• Bachelor's Degree in business,operations management, or a related field is preferred.


• Store management experience preferred


• Minimum 2 years' experience supervising training, quality and customer service in retail.


• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years


• Minimum 4 years' retail experience in a customer facing position is required


• Skilled in Google and/or Microsoft Office Suite


• Business Acumen


• Ability to communicate proficiently both verbally and in written format


• Conduct all interactions with a high ethical standardProven ability leading teams


• Relationship Management


• Performance Management


• Personal Effectiveness/Credibility


• Consulting Skills


• Global & Cultural Awareness


• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• Ability to sit for long periods of time and get in and out of an automobile several times a day.


• Will be required to drive and be outside for brief periods of time during all four seasons."

Physical requirements

Ability to utilize arms at extended position for long periods. Must be able to lift up to 50 pounds, lift/carry product, totes and push/pull carts.

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Summary

The assistant general manager – customer experience provides leadership that optimizes sales results with specific ownership for the customer experience on the sales floor. They drive results by developing and executing short term action plans and long-term strategies. In addition, they lead brand initiatives to create an excellent team member and customer experience, while meeting and exceeding company productivity standards and managing controllables. This role must have the drive to help people and solid knowledge of Cannabis as well as other products available. Ensures compliance with all company policies and procedures, as well as local and state laws, regulations and ordinances.

About The Source+

The Source+, a cannabis leader in Nevada with four dispensaries, two cultivation locations, and a state-of-the-art production and distribution facility in Nevada plus operations in Massachusetts.

The Source+ was recognized in Las Vegas Weekly Reader's Choice Award for “Best Dispensary in 2021” & voted one of the “Best Cannabis Companies to work for” by Cannabis Business Times in 2022.

Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Fosters a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximizes sales potential by spending majority of scheduled time on the sales floor
• Demonstrates excellent session lead (SL) behaviors
  
  • $15-30M: 80% of time on salesfloor
• Owns Best At categories with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience
• Analyzes customer experience reports and insights and mobilizes the team accordingly
• Promotes ownership and accountability for category management (e.g. Flower, Edibles)
• Understands, adheres, and reinforces brand standards
• Drives customer loyalty through current brand strategies, including email and customer relationship marketing
• Gains business insight and creates SMART action plans that improve execution and results
• Ensures compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads and delegates, as appropriate, the execution of all company initiatives
• Plans for and facilitates consistent communication to all positions
• Accountable for payroll budget, target wage rate and other controllable expenses
• Sets the overall pace for creating a captivating in-store environment
• Conducts SL and team member observations and provides feedback and coaching
• Manages and resolves customer relations issues
• Develops and maintains relationships with cross-brand partners
• Accountable for all activities related to providing a safe working environment
• Creates an awareness of and builds capabilities in asset protection by fostering a culture of honesty and connecting the links between customer service, team member engagement and shrink

Builds a high-performance team:

• Attracts, recruits and hires highly qualified team members to support the functions sales advisors and cashwrap for the total customer experience
• Owns talent management lifecycle of direct reports including onboarding, assessment, retention, career development, succession planning and recognition
• Coaches direct reports to leverage the talent lifecycle with team
• Ensures quality onboarding of team members in partnership with department managers and Talent AGM
• Ensures front of house team members are cross-trained in cashwrap, reception, and sales advisor processes
• Ensures high quality execution and facilitation of sales education materials and selling strategies
• Builds team member connectivity and manages team member relations of direct reports and other team members
• Partners with general manager to establish clear performance goals and objectives
• Communicates effectively with multi-unit manager, Sales Leadership Team, team members and peers, including cascading relevant information to direct reports
• Communicate and embody the company vision and values

Takes responsibility for the following metrics:

• Overall customer satisfaction (+Loyalty)
• Best At – Flower % to plan
• Conversion
• Retention

Work Environment:

Dispensary

Physical Demands

• Must be able to lift 50lbs occasionally, as well as, able to carry, bend, stand, lift, and push/pull as needed

Position Type/Expected Hours of Work

• Schedule flexibility to include evenings and weekends

Travel

• None

Required Qualifications

• Demonstrates ability to improve customer satisfaction and drive customer loyalty
• Proven ability to effectively delegate, follow up and communicate with all levels of the organization
• Demonstrates ability to manage complex and competing priorities with time management and organizational skills
• Demonstrates ability to assess talent, coach, develop and manage performance
• Demonstrates business acumen with strong strategic and analytical skills
• Previous high-volume management experience preferred for $15-30M
• Associates Degree or equivalent job experience (Bachelor's degree preferred)
• 3+ years as individual contributor in a retail environment
• Minimum of 1-year experience in lead role
• Experience as an Assistant General manager in retail management
• Knowledge and understanding of the medicine, specifically, must have the knowledge of various strains, genetics, THC content, and all relevant terminology
• Must be 21 or over
• Must possess current state cannabis worker license or permit (if applicable)
• Must have own vehicle, full insurance, and a clean driving record

Preferred Qualifications

• Cannabis retail management experience preferred.

Work Authorization/Security Clearance

There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.

Successful completion of a thorough personal reference check and background check from the Nevada Department of Taxation. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become obtain a dispensary agent.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

The Source is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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Active Grow LLC
12345 Lake City Way NE #2137

Seattle, WA 98125

Start Date: Summer 2022
Job: Strategic Sales & Customer Experience Manager
Reports to: CEO and Marketing Director
Location: Remote

Who are we?

We are a fast-growing & sustainably focused LED horticultural lighting and hydroponic supply company that is known for its innovation and design-focused products. We differ from other hydroponic suppliers as we focus on independent garden stores, vertical farms, universities and other plant-based research facilities, in addition to the cannabis side of the industry. Active Grow is proud to provide professional, kind and timely support for our customers from product introduction to after sales support and beyond. Core values drive us to improve every day and influence our daily motives; Authenticity, Passion, Growth, Resourcefulness, Access and Individuality.

What are we looking for?

A passionate, self-motivated and organized person who excels in customer service and can help maintain existing accounts as well as increase Active Grow’s market penetration with independent grow stores, distributors, reps and commercial projects.
The right candidate should have an interest in grow lighting, hydroponics and/or gardening with a desire to learn and understand the product side of the business. At
Active Grow, we set high expectations and are committed to providing you with the training and tools needed to help you reach your goals. If you thrive in a fast-paced, entrepreneurial team environment and have a "can do" mentality, you will be a great fit at Active Grow.

What is required?

Day to day operations consist of the sales and promotion of Active Grow products, as well as responding to customer inquiries over the phone, sending emails and making calls in order to win opportunities in the US, Canada and abroad. You will be the right-

hand person to the CEO and Marketing Director and work independently from a remote location. We endorse creativity and look for professionals willing to go above and beyond their roles to ensure continued growth.

What do we offer the right candidate?

The opportunity is a full-time, salary-based position with performance-based bonus opportunities. We offer support via product training, marketing materials and by having competitive products and pricing to help you succeed. We are always on call to answer any questions or provide assistance. The position also features vacation days, paid holidays, paid sick days and paid personal days.

Strategic Inside Sales / Customer Service Manager Job Duties:

• Manager will be tasked with creating, growing and maintaining a customer list based off market research and Active Grow management input.
• Manager will become an expert in Active Grow products and able to answer technical inquiries on an array of products after extensive training.
• Manager will work independently so time-management and self-drive is essential.
• Benchmarks competitors by analyzing and summarizing competitor information and trends. Uses information to identify sales opportunities.
• Presents to and educates our lighting agency representatives, customers, engineers, architects, distributors, and contractors about Active Grow’s product offering. Share product benefits and ROI of LED lighting specifically.
• Develops and closes sales opportunities by cold calling/soliciting new accounts, building rapport, providing technical information and explanations and preparing quotations.
• Services new accounts by answering telephone and e-mail inquiries, verifying and entering information to support customer service and operations.
• Answers customer service calls, questions, complaints and returns in a prompt manner.
• Assists in identifying and contacting social media influencers to promote

Active Grow products.

• Communicates expected delivery date of product with customers and follows up on sales to ensure product satisfaction.
• Grows accounts by checking customer’s buying history, suggesting related and new items and explaining technical features.

• Provides sales tracking and planning schedules during weekly calls with the

CEO and Marketing Director.

• Maintains and improves quality results by following standards and recommending improved policies and procedures to management team.
• Reports any known errors in the sales process or issues with orders needing immediate attention to the CEO.
• Adheres to company policies, procedures and ethical conduct at all times.
• Must pass a 90-day evaluation for continued employment.

Required Skills / Qualifications:

• Organization, problem solving and time management skills; able to manage various tasks with changing priorities
• Multi-tasking abilities, self-starter, ability to work independently & with others
• Ability to manage all aspects of the relationship between customers and industry partners
• Strong ability to communicate effectively, both orally and in writing; strong public speaking ability a plus
• Detailed oriented, sensitive to customer needs and company requirements
• Personable positive attitude
• Strong follow up and reporting skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM software
• Bachelor’s degree required

Benefits:

• Competitive base salary
• Performance-based bonus opportunities
• Vacation days, paid holidays, paid sick days and paid personal days
• Healthcare support for the right candidate

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• On call

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• Bachelor's (Required)

Experience:

• Hydroponic Supply Sales: 1 year (Preferred)
• LED Lighting Sales: 1 year (Preferred)
• Garden Supply Sales: 1 year (Preferred)

Work Location: Remote

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Customer Experience Mgr.
This role will lead and provide excellent front line customer service experience that focuses on delivering positive outputs, and puts our community and customers first. Provide day to day management and support to the team and strive to improve and deliver a holistic experience from start to finish.
Core Responsibilities

• Help with daily operations, which includes dispatching and opening / closing procedures during operational hours
• Create and manage employee schedule (includes creating, managing time off requests, editing timesheets, etc)
• Work with owners to interview and hire new potential employees
• Onboard new employees (SOP’s, train, evaluate,etc)
• Maintain and show high level of customer service and compassion to all customers
• Work with team members on implementing new internal processes
• Help drive revenue
• Empower and lead time with positive, healthy environment
• Respond to online reviews about the business

Competencies

• Problem solving skills
• Solution based thinking
• Good communicator
• Reliability & dependability
• Leadership skills
• Team Player
• Positive Attitude
• Business Acumen

Experience

• 2 years experience in the cannabis industry
• At least 2 years experience in retail management / leadership position or equivalent experience
• Proven ability to drive sales, analyze data, and react quickly to the needs of the business

Qualifications

• Must be 21+ years of age
• Ability to have flexible schedule (weekdays, nights, weekends, holidays, etc.)
• Clean driving record
• Background check
• Strong verbal and communication skills. Spanish a plus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change based on demands of the business.

Job Type: Full-time

Pay: $48,000.00 - $57,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• San Rafael, CA 94903: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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Join the movement!

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
• Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Write and deliver team members' performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
• Maintain a highly organized and professional documentation of employee issues
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications & Competencies

• Minimum 21 years of age (or per state regulation)

• Bachelor's Degree in business,operations management, or a related field is preferred.

• Store management experience preferred
• Minimum 2 years' experience supervising training, quality and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years

• Minimum 4 years' retail experience in a customer facing position is required

• Skilled in Google and/or Microsoft Office Suite

• Business Acumen

• Ability to communicate proficiently both verbally and in written format

• Conduct all interactions with a high ethical standardProven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Apply for this job with PharmaCann

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Does hard work, kindness, and a knack for helping folks describe you? If so, you may be a great fit to become a team member at Mission Mountain Holdings. At Mission Mountain Holdings, we live, work, and breathe the job. Like the Mission Mountains, this job is not for the faint-hearted; we expect a lot, and the stakes are high, but, in return, you can expect a challenging and highly diversified position on an ambitious and fresh team.

Every member of the Mission Mountain Holdings Team strives to create a unique interaction between our customers and retail partners to support sales execution, market growth, and industry dominance. Team members work together to ensure flow and transparency throughout the company. They primarily ensure customer satisfaction and greet customers and the supply company staff with a personable smile to make everyone feel safe, comfortable, and cared for.

The Customer Experience Manager at Mission Mountain Holdings is responsible for creating a welcoming environment for our customers and employees, training and assisting production and supply staff, developing constructive and cooperative working relationships with others, and maintaining those relationships over time.

KEY RESPONSIBILITIES/DUTIES:

• Train supervisors in techniques and skills for training and dealing with employees.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Analyze training needs to develop new training protocols or modify and improve existing protocols
• Drive customer retention, reduce churn, and increase customer satisfaction
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new products features and functionalities
• Analyzing customer feedback on products and taking proactive steps to maintain positive experiences and identify customer needs
• Performing product tests, evaluating after-sales and support services, and facilitating improvements
• Keeping up-to-date technically and applying new knowledge to your job, including keeping informed of industry trends
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Monitor the facility to ensure that it remains safe, secure, and well-maintained
• Leading customer experience teams
• Other duties as assigned

NECESSARY SKILLS / PROVEN EXPERIENCE IN THE FOLLOWING

• Extensive experience in gathering and interpreting customer experience information
• Exceptional interpersonal skills and a customer-centered approach
• Great organizational and time management abilities
• Superb communication, collaboration, and problem-solving skills
• Observing, receiving, and otherwise obtaining information from all relevant sources

QUALIFICATIONS:

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field is preferred
• Background in cultivation required
• Background in the cannabis industry required
• Experience training employees and other staff in cannabis and/or cultivation environment
• At least two years of experience as a customer support specialist
• Demonstrated track record in driving revenue and increasing store productivity
• A credible and visible leader who can inspire the team
• Excellent oral and written communication skills
• Excellent people and organizational skills
• Team player with the ability to gain consensus through collaboration and open dialogue
• A sense of urgency, high energy, and hands-on approach
• Available to work 40 hours per week; including weekends
• Flexible schedule
• Reliable transportation
• Lift a minimum of 50lbs / stand for an extended period of time
• Ability to obtain MT CCD Agent badge

License/Certification:

• Driver's License (Required)

Work Location:

• Ronan, Montana

Work Remotely:

• No

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Ronan, MT 59864: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

Apply for this job with Mission Mountain Holdings

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Cannatron is a one-stop-shop for all types of smoke shop, dispensary, and convenience store products and accessories. We are the exclusive distributor of our House Brands: Ooze, King Palm wraps, Truweigh scales, Green Monkey Grinders, Loud Lock packaging, and Stache products, and our catalog offers thousands of products from leading industry brands as well as up-and-coming brands.

As an industry leader we have experienced exponential growth since we were founded in 2015. We have made the Inc. 500 list of fastest-growing companies the past two years, and have recently renovated and expanded our Headquarters in Oak Park, MI. We have a brand-new front office and showroom to accommodate our growing team, and have more than tripled our warehouse space as we continue to add items to our catalog and bring new products to market.

As the CX Manager for Cannatron (wholesale & DTC), you will be joining during an exciting time of growth and change. This role has management responsibilities in Customer Experience that include but are not limited to sales support and customer support organization from an internally focused, reactive organization to a productive, demand generating, customer first sales culture by implementing disciplined selling processes, pricing strategies and sales enablement tools required to position the Industrial sales organization to achieve annual growth objectives and longer-term improvements.

Primary Responsibilities:

• Continually evaluate the outside-in-view to understand and exceed customer expectations.
• Coordination and supervision of sales and CX representatives in the selling performance of both direct and indirect selling organization.
• Coordinate, manage, and monitor the end-to-end customer lifecycle with collaborative functional support and coordinated and optimized processes and integrated sales enablement tools.
• Define and manage KPIs for customer call management and technical assistance to align with a best-in-class customer experience.
• Role directly impacts financial performance of business by maximizing profitable revenue generation while minimizing cost of sales – cross-selling, upselling, customer retention, etc.
• Rollout new RMA process and own it’s effectiveness.
• Troubleshoot and assist the ecommerce and marketplace customer support needs.
• Drive strategic pricing initiatives, standardized proposal generation, processes and support.
• Best practices – builds a bridge between CX, sales and marketing for customer journey mapping in support of achieving financial results and maximizing the customer experience.
• Develop proactive solutions to ensure customer-centric focus throughout organization.
• Develop, define and lead training programs for new process adoption.
• Evaluate performance and implement improvements within our software ecosystem.
• Implement and support enabling technologies including CRM, PIM, ERP, selector tools and other bolt on applications that drive sales productivity and a world class customer experience.
• Communication - monitor, analyze, and improve sales support activities.
• Report and evaluate organizational sales support programs and campaigns to ensure these activities are aligned with focus growth areas, the voice of the customer, and overall strategy.
• Strategic input - manager of Customer Experience participates in development of strategic plan to ensure that selling and support capabilities are aligned with achievement of the plan.

Competencies:

• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationships to enable higher performance.
• Learns quickly, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.
• Embraces the ideas of others, nurtures innovation and manages innovation to reality.
• Demonstrate a “servant-leader” approach while bringing deep subject matter expertise.

Requirements:

• 5-7 years of relevant experience in Customer Experience, Operations, Marketing or PD
• Bachelor's Degree in Business Administration, Marketing, Arts, Psychology or related fields
• Proven track record driving positive CX in a B2B and DTC or other complex environment
• Experience in CPG Industry a plus; knowledge of the vaping and cannabis industry is desired.
• Demonstrated experience in project management, performance marketing, DAM, PIM, CRM, campaign optimization and the ability to work across multiple teams.
• Experience working with Shopify and/or other ecommerce platforms.
• Proficient in using CX research and other digital CX tools including CRM, reporting systems, etc.
• Prior experience building and leading customer experience programs.
• Solid understanding of methodologies including customer research, journey mapping and service blueprinting, prototyping and user testing.
• Experience facilitating cross-functional discussions, including the ability to influence while not having direct authority.
• Self-starter with exceptional management skills and great attention to detail.
• Dedicated and ethical approach to customer experience.
• Excellent conflict resolution, negotiation and follow-through skills.
• Ability to interpret and communicate both quantitative and qualitative data.

Why Work for Us?

• Mon-Fri 9a-5p
• Cannatron & Ooze Swag included: https://www.oozelife.com/collections/apparel
• Benefits offered: Medical, Dental, Vision, Life Insurance, 401K and Paid Time Off.
• Located in Oak Park, MI (near Detroit).
• Opportunity to travel to events.

Apply for this job with Cannatron

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Join the movement!

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Partner with the PharmaCann Human Resources team in the following HR functions:
  
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
  • Write and deliver team members' performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
  • Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
  • Maintain a highly organized and professional documentation of employee issues
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications

• Minimum 21 years of age (or per state regulation)
• Bachelor's Degree in business,operations management, or a related field is preferred.
• Store management experience preferred
• Minimum 2 years' experience supervising training, quality and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years
• Minimum 4 years' retail experience in a customer facing position is required
• Skilled in Google and/or Microsoft Office Suite
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Conduct all interactions with a high ethical standardProven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• Ability to sit for long periods of time and get in and out of an automobile several times a day.
• Will be required to drive and be outside for brief periods of time during all four seasons."

Physical requirements

Ability to utilize arms at extended position for long periods. Must be able to lift up to 50 pounds, lift/carry product, totes and push/pull carts.

Apply for this job with PharmaCann

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer oriented culture and industry leading customer engagement through sales training and product knowledge.
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture.
• Work closely with GM and other Managers to exceed sales volume and KPI goals.
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume.
• Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement.
• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR.
• Maintain a highly organized and professional documentation of employee issues.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Qualifications

• Minimum 21 years of age (or per state regulation)
• Bachelor’s Degree in business,operations management, or a related field is preferred.
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years
• Minimum 4 years’ retail experience in a customer facing position is required
• Skilled in Google and/or Microsoft Office Suite
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Conduct all interactions with a high ethical standardProven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, Pharmacann Inc. operates thirteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer oriented culture and industry leading customer engagement through sales training and product knowledge.
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture.
• Work closely with GM and other Managers to exceed sales volume and KPI goals.
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume.
• Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement.
• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR.
• Maintain a highly organized and professional documentation of employee issues.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Qualifications

• Minimum 21 years of age (or per state regulation)
• Bachelor’s Degree in business,operations management, or a related field is preferred.
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years
• Minimum 4 years’ retail experience in a customer facing position is required
• Skilled in Google and/or Microsoft Office Suite
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Conduct all interactions with a high ethical standardProven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer oriented culture and industry leading customer engagement through sales training and product knowledge.
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture.
• Work closely with GM and other Managers to exceed sales volume and KPI goals.
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume.
• Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement.
• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR.
• Maintain a highly organized and professional documentation of employee issues.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Qualifications

• Minimum 21 years of age (or per state regulation)
• Bachelor’s Degree in business,operations management, or a related field is preferred.
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years
• Minimum 4 years’ retail experience in a customer facing position is required
• Skilled in Google and/or Microsoft Office Suite
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Conduct all interactions with a high ethical standardProven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with Learnship Networks GmbH

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities:

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
• Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
• Maintain a highly organized and professional documentation of employee issues
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications

• Minimum 21 years of age (or per state regulation)
• Bachelor’s Degree in business,operations management, or a related field is preferred.
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years
• Minimum 4 years’ retail experience in a customer facing position is required
• Skilled in Google and/or Microsoft Office Suite
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Conduct all interactions with a high ethical standardProven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Are you an upbeat, optimistic person? Does leading a team and solving problems give your brain a dopamine release?

Have you managed an online customer service team for web / e-commerce? Do you have experience helping people find the product that's right for them?

The person we're looking for will be attentive and responsive to the needs of our customers while maintaining an objective perspective of the situation at hand.

If you're driven to follow procedure and do things the right way, but know when the rules should be bent for the greater good, we want to meet you.

We're hiring a manager for our Customer Experience department and we need someone who will analyze our current processes and make things even better.

What's the job like?

We use multiple software platforms including Shopify, Zendesk, Live Chat, NetSuite, Slack, ShipStation, and Google Suite. You don't need to have experience with those platforms, but you will need to be computer savvy. If you're not 100% comfortable with computers, this isn't the job for you.

We're looking for someone with a strong desire to learn and master technical information related to water pipes, vaporizers, and other cannabis accessories. Your ability and desire to research product information so you can have intelligent conversations with customers is vital.

We're a small business with 18 employees, so personality matters. We want team players who like coming in, solving problems, and enjoy the company of their co-workers (who are all cool and interesting in one way or another).

This is a department of three people, so the Customer Experience Manager will have two direct reports to lead and will be talking to customers and solving problems as well.

The Customer Experience Manager has a seat on the leadership team and meets weekly with the founders of the company. Our personable approach to business is one of the things that sets us apart from our competitors, so this is a key position at 420 Science.

This role has a wide variety of responsibilities, but they all tie back to the customer experience. We talk to our customers over the phone, via live chat, and through email / support tickets. We work with the shipping team when an order requires special attention. We collaborate with the web team when product photos or descriptions need to be fixed or improved for clarity. We talk to the inventory team with questions about products and availability.

Spelling, grammar, and typing speed are important because most of our communication is written. If you're not strong in all three of these areas, this isn't the job for you.

What about COVID-19?

We only have essential staff on site in our warehouse during this time. All employees who can work from home are doing so. In addition, we've implemented the following safety procedures:

• Everyone is required to wear a mask (provided by us)
• We ask that people stay 6 feet apart (as much as possible)
• Warehouse garage doors are open
• Multiple fans throughout the building keep air moving
• We have 6 HEPA filters with hydroxyl generators that capture and kill viruses and bacteria in the offices and breakroom

Schedule & Location

We value quality of life and utilize a 32 hour workweek, with the option for additional hours when we're busy. This position is Monday - Friday at 6.5 hours per day. Your two direct reports will be working 4 day / 8 hour schedules Sun-Wed and Wed-Sat, so your team meetings will be on Wednesdays when all three of you are working.

We're located in South Austin near Slaughter & S. 1st Street. During covid, this job can be done remotely with the exception of processing returns, which would be done on site one day per week.

Compensation

• $25 / hour (32-36 hours per week)
• Health, Dental, and Vision insurance
• Paid holidays including your birthday
• Paid sick days
• Paid vacation days
• Employee discount

420 Science Core Values

• We are helpful. We help our customers, our co-workers, and our friends & partners. We ask, "what's the right thing to do in this situation?"
• 
  We are efficient. Thoughtful consideration is given to our processes. Accuracy and attention to detail are vital to our success.
• 
  We are growing. We focus on sustainable growth for our company while fostering personal growth for our people.
  

About Us

420 Science was founded in 2004 by two best friends with a passion for cannabis and enthusiasm for small business. Together they built this company into an industry leader. We are one of the largest online smoke shops in the US and we also manufacture products that are sold in thousands of stores worldwide, including local shops like Smoke ATX, Mr. Nice Guy's and MaryJae's Smoke Culture. We have a fun & casual work environment and are oriented toward growth and industry domination.

420 Science is proud to be an equal opportunity employer. We foster an environment of mutual respect and personal growth. We celebrate and welcome diversity and are committed to creating an inclusive workplace.

Apply for this job with 420 Science

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer oriented culture and industry leading customer engagement through sales training and product knowledge.
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture.
• Work closely with GM and other Managers to exceed sales volume and KPI goals.
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume.
• Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement.
• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR.
• Maintain a highly organized and professional documentation of employee issues.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Qualifications

• Minimum 21 years of age (or per state regulation)
• Bachelor’s Degree in business,operations management, or a related field is preferred.
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years
• Minimum 4 years’ retail experience in a customer facing position is required
• Skilled in Google and/or Microsoft Office Suite
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Conduct all interactions with a high ethical standardProven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer oriented culture and industry leading customer engagement through sales training and product knowledge.
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture.
• Work closely with GM and other Managers to exceed sales volume and KPI goals.
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume.
• Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement.
• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR.
• Maintain a highly organized and professional documentation of employee issues.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Qualifications

• Minimum 21 years of age (or per state regulation)
• Bachelor’s Degree in business,operations management, or a related field is preferred.
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years
• Minimum 4 years’ retail experience in a customer facing position is required
• Skilled in Google and/or Microsoft Office Suite
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Conduct all interactions with a high ethical standardProven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Who we are:

Founded in 2015, PSI Labs is Michigan's leading Safety Compliance Facilities - currently licensed by the state to test for medical and adult-use cannabis. A recognized industry leader - PSI Labs is an ISO-accredited, full-service cannabis testing lab, devoted to research, advocacy and quality control testing within Michigan’s retail cannabis industry.

PSI Labs is seeking an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to develop service procedures, policies and standards for this new department, and keep it running in an efficient and profitable manner to increase customer satisfaction, loyalty and retention to meet client expectations.

This is an important position that offers excellent opportunities for growth.

Responsibilities

• Work directly with the CEO, CSO and Field Sampling Supervisor.
• Help develop and improve company processes and internal efficiency.
• Hire and train customer service and sales team.
• Set customer service and some sales goals, and track progress.
• Help develop and improve our customer service and sales infrastructure.
• Play a critical role in shaping how we deliver an industry-leading customer experience.
• Build and sustain trusted relationships to help customers understand our services, clarify best practices, communicate impactful changes, provide performance metrics and listen when there is an issue.
• Meet regularly with customers to develop a comprehensive understanding of their organizational needs and business processes.
• Help PSI Labs staff and leadership understand our customer's work, processes, similarities, uniqueness, and their feedback.
• Advise PSI Labs leadership on organizational and business development strategy and new partnership opportunities.
• Identify, evaluate, and respond to issues / trends that cross multiple customers.

Qualifications Required:

• Bachelor's degree in related field (Finance, HR, or Business preferred) and 5+ years experience in Customer Service, Sales, Customer Relations or related field
• Relevant organizational strategy and business development experience
• Experience building relationships with customers and partners
• Experience facilitating conversations with customers and partners
• Experience developing and giving presentations to executive level leadership and large groups
• Experience gathering information from many sources and analyzing it to help assist leadership with decisions

Skills

• Proven working experience as a customer service manager, retail manager or assistant manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Basic awareness of cannabis industry's latest technology, trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

Job Type: Full-time

Salary: $54,000.00 to $75,000.00 /year

Experience:

• Sales: 5 years (Required)
• Customer Relationship Management: 3 years (Required)

Education:

• Bachelor's (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location
• On the road

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule:

• Monday to Friday
• 8 hour shift

Company's website:

• www.psilabs.org

Work Remotely:

• Temporarily due to COVID-19

Apply for this job with PSI Labs

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

PharmaCann — founded in 2014.

One of the country’s largest vertically integrated cannabis companies, providing safe, reliable, top-quality cannabis products to improve people’s lives. By investing in people, practices, and infrastructure, we are shaping a new, vital, wellness-focused industry. Our goal is to increase sustainable access to cannabis by offering effective, affordable and trusted products and services.

We are licensed in eight states to grow, process and/or dispense medical cannabis products for adult and pediatric patients, as well as for responsible adult use. We are expanding rapidly as we continue to earn new state licenses and gain recognition as a trusted resource in this evolving space.

Our dispensaries operate under the brand Verilife and are designed to help people feel better and get more enjoyment out of life by becoming comfortable with the safe, informed use of quality cannabis.

We invest in best practices at every turn to ensure people have access to the most effective options for feeling and living better. We are constantly researching and developing new forms and formulations of cannabinoid-based treatments to improve people’s well-being.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann. The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. This role was designed to develop people into the company’s future General Managers. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities

• Development of high customer experience standards, to include a customer oriented culture and industry leading

customer engagement through sales training and product knowledge.

• Implement a world class customer service program to drive repeat business through strong local networking, and

customer data capture.

• Work closely with GM and other Managers to exceed sales volume and KPI goals.
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance

and volume.

• Train managers and employees in expected customer experience and hospitality standards using

appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.

• Set up training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that

results in consistency across all stores.

• Write and deliver on team members’ performance in partnership with GM to determine succession plans

build on members strengths and develop on weaknesses.

• Performance manage and coach team members on poor performance and violation of company and

compliance policies in partnership with GM and HR.

• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.

Qualifications

• Associate’s Degree as a minimum, Bachelors in business or operations management or a related field preferred.
• Store management experience preferred.
• Minimum 3 years’ experience supervising training, quality and customer service in retail.
• 2+ year PharmaCann experience will be considered
• Microsoft Office skills in Word, Excel and Outlook.
• Business Acumen
• Communication Proficiency
• Ethical Conduct
• Leadership
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Minimum 21 years of age

Working conditions
This job operates in a professional store environment. This role routinely uses standard office equipment such as
computers, phones, and photocopiers. This position regularly requires long hours and weekends,
nights and holiday work availability. May require some travel.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently
required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.
Direct reports
This person is directly responsible for managing the Dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

PharmaCann — founded in 2014.

One of the country’s largest vertically integrated cannabis companies, providing safe, reliable, top-quality cannabis products to improve people’s lives. By investing in people, practices, and infrastructure, we are shaping a new, vital, wellness-focused industry. Our goal is to increase sustainable access to cannabis by offering effective, affordable and trusted products and services.

We are licensed in eight states to grow, process and/or dispense medical cannabis products for adult and pediatric patients, as well as for responsible adult use. We are expanding rapidly as we continue to earn new state licenses and gain recognition as a trusted resource in this evolving space.

Our dispensaries operate under the brand Verilife and are designed to help people feel better and get more enjoyment out of life by becoming comfortable with the safe, informed use of quality cannabis.

We invest in best practices at every turn to ensure people have access to the most effective options for feeling and living better. We are constantly researching and developing new forms and formulations of cannabinoid-based treatments to improve people’s well-being.

Job Description

The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann. The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. This role was designed to develop people into the company’s future General Managers. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities

• Development of high customer experience standards, to include a customer oriented culture and industry leading

customer engagement through sales training and product knowledge.

• Implement a world class customer service program to drive repeat business through strong local networking, and

customer data capture.

• Work closely with GM and other Managers to exceed sales volume and KPI goals.
• Partner with the PharmaCann Human Resources team in the following HR functions:
• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance

and volume.

• Train managers and employees in expected customer experience and hospitality standards using

appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.

• Set up training calendar and ensure associate onboarding and new hire training is complete.
• Ensure continuous training and development with team members through training curriculums that

results in consistency across all stores.

• Write and deliver on team members’ performance in partnership with GM to determine succession plans

build on members strengths and develop on weaknesses.

• Performance manage and coach team members on poor performance and violation of company and

compliance policies in partnership with GM and HR.

• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.

Qualifications

• Associate’s Degree as a minimum, Bachelors in business or operations management or a related field preferred.
• Store management experience preferred.
• Minimum 3 years’ experience supervising training, quality and customer service in retail.
• 2+ year PharmaCann experience will be considered
• Microsoft Office skills in Word, Excel and Outlook.
• Business Acumen
• Communication Proficiency
• Ethical Conduct
• Leadership
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Consulting Skills
• Global & Cultural Awareness
• Minimum 21 years of age

Working conditions
This job operates in a professional store environment. This role routinely uses standard office equipment such as
computers, phones, and photocopiers. This position regularly requires long hours and weekends,
nights and holiday work availability. May require some travel.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently
required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.
Direct reports
This person is directly responsible for managing the Dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We're looking for a customer-service, detail oriented dispatcher and driver for our rapidly growing Cannabis Logistics company. The job requires time management skills, computer skills, customer service skills and is sometimes extremely high volume. Expect to wear multiple hats and learn new skills that will lead to growth opportunities internally.

Currently, the dispatch portion of the job includes:

- communicating with customers via text and phone

- assigning orders to drivers in the most efficient manner

- tracking inventory accurately and in a timely fashion

- learning the ins and outs of our POS system

- learning details of all cannabis products we carry

- helping with marketing all of our company's services

- keeping proprietary information internal

- managing drivers and other employees

- giving excellent customer service to every client we have

The driving portion of the job includes:

- cash handling

- customer service

- safe, defensive driving

- simple car maintenance (not running out of gas etc.)

For driving, the company supplies cars and pays for all gas/maintenance.

Other responsibilities may come up as time goes on, but every new responsibility comes with a pay raise. Hours are somewhat flexible but a minimum of 25 will be required.

Job Types: Full-time, Part-time

Salary: $16.00 to $22.00 /hour

Experience:

• Cannabis: 1 year (Required)

Additional Compensation:

• Bonuses
• Store Discounts

Work Location:

• One location

Benefits:

• Paid time off

Schedule:

• Weekends required
• 10 hour shift

Apply for this job with The Pottery

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