Cannabis jobs at Moonflower

Customer Experience Mgr.
This role will lead and provide excellent front line customer service experience that focuses on delivering positive outputs, and puts our community and customers first. Provide day to day management and support to the team and strive to improve and deliver a holistic experience from start to finish.
Core Responsibilities

• Help with daily operations, which includes dispatching and opening / closing procedures during operational hours
• Create and manage employee schedule (includes creating, managing time off requests, editing timesheets, etc)
• Work with owners to interview and hire new potential employees
• Onboard new employees (SOP’s, train, evaluate,etc)
• Maintain and show high level of customer service and compassion to all customers
• Work with team members on implementing new internal processes
• Help drive revenue
• Empower and lead time with positive, healthy environment
• Respond to online reviews about the business

Competencies

• Problem solving skills
• Solution based thinking
• Good communicator
• Reliability & dependability
• Leadership skills
• Team Player
• Positive Attitude
• Business Acumen

Experience

• 2 years experience in the cannabis industry
• At least 2 years experience in retail management / leadership position or equivalent experience
• Proven ability to drive sales, analyze data, and react quickly to the needs of the business

Qualifications

• Must be 21+ years of age
• Ability to have flexible schedule (weekdays, nights, weekends, holidays, etc.)
• Clean driving record
• Background check
• Strong verbal and communication skills. Spanish a plus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change based on demands of the business.

Job Type: Full-time

Pay: $48,000.00 - $57,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• San Rafael, CA 94903: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Apply for this job with Moonflower

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.