Cannabis jobs at Mission Mountain Holdings

Does hard work, kindness, and a knack for helping folks describe you? If so, you may be a great fit to become a team member at Mission Mountain Holdings. At Mission Mountain Holdings, we live, work, and breathe the job. Like the Mission Mountains, this job is not for the faint-hearted; we expect a lot, and the stakes are high, but, in return, you can expect a challenging and highly diversified position on an ambitious and fresh team.

Every member of the Mission Mountain Holdings Team strives to create a unique interaction between our customers and retail partners to support sales execution, market growth, and industry dominance. Team members work together to ensure flow and transparency throughout the company. They primarily ensure customer satisfaction and greet customers and the supply company staff with a personable smile to make everyone feel safe, comfortable, and cared for.

The Customer Experience Manager at Mission Mountain Holdings is responsible for creating a welcoming environment for our customers and employees, training and assisting production and supply staff, developing constructive and cooperative working relationships with others, and maintaining those relationships over time.

KEY RESPONSIBILITIES/DUTIES:

• Train supervisors in techniques and skills for training and dealing with employees.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Analyze training needs to develop new training protocols or modify and improve existing protocols
• Drive customer retention, reduce churn, and increase customer satisfaction
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new products features and functionalities
• Analyzing customer feedback on products and taking proactive steps to maintain positive experiences and identify customer needs
• Performing product tests, evaluating after-sales and support services, and facilitating improvements
• Keeping up-to-date technically and applying new knowledge to your job, including keeping informed of industry trends
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Monitor the facility to ensure that it remains safe, secure, and well-maintained
• Leading customer experience teams
• Other duties as assigned

NECESSARY SKILLS / PROVEN EXPERIENCE IN THE FOLLOWING

• Extensive experience in gathering and interpreting customer experience information
• Exceptional interpersonal skills and a customer-centered approach
• Great organizational and time management abilities
• Superb communication, collaboration, and problem-solving skills
• Observing, receiving, and otherwise obtaining information from all relevant sources

QUALIFICATIONS:

• A bachelor's degree in marketing, communications, advertising, business management, or in a related field is preferred
• Background in cultivation required
• Background in the cannabis industry required
• Experience training employees and other staff in cannabis and/or cultivation environment
• At least two years of experience as a customer support specialist
• Demonstrated track record in driving revenue and increasing store productivity
• A credible and visible leader who can inspire the team
• Excellent oral and written communication skills
• Excellent people and organizational skills
• Team player with the ability to gain consensus through collaboration and open dialogue
• A sense of urgency, high energy, and hands-on approach
• Available to work 40 hours per week; including weekends
• Flexible schedule
• Reliable transportation
• Lift a minimum of 50lbs / stand for an extended period of time
• Ability to obtain MT CCD Agent badge

License/Certification:

• Driver's License (Required)

Work Location:

• Ronan, Montana

Work Remotely:

• No

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Ronan, MT 59864: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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