Cannabis Customer Supervisor Jobs

DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Customer Service / Dispatch Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.

The ideal candidate is a self-starter willing to work independently and, in a team, setting goals to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in Oakland or surrounding areas.

Responsibilities:

• Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.

• Cultivates customer relationships and manage account needs on an individual basis

• Maintains accurate records of all new and existing clients.

• Assists the company in helping develop and execute long-term goals.

• Keeping up with the cannabis industry and spread brand awareness and prospect for new clients

• Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment

• Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees

• Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.

• Assisting the management team in identifying trends and establishing call center goals.

• Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

• Taking on other tasks or projects to support management and call center operations.

Requirements:

• 3+ years of inside sales and/or call center management experience

• Prior experience as a sales manager managing salespeople and/or call center management

• Typing speed of at least 50 WPM.

• Bachelor’s degree preferred but not required

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Knowledge of management principles and familiarity with company services and policies.

• Strong coaching and leadership skills, ability to motivate employees.

• Decisiveness and attention to detail.

• Excellent computer skills

• Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.

• We provide a friendly, business casual environment with a competitive salary
• Weekend availability and late evenings is a must.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

Apply for this job with DeliverMD

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Customer Service / Dispatch Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.

The ideal candidate is a self-starter willing to work independently and, in a team, setting goals to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in Oakland or surrounding areas.

Responsibilities:

• Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.

• Cultivates customer relationships and manage account needs on an individual basis

• Maintains accurate records of all new and existing clients.

• Assists the company in helping develop and execute long-term goals.

• Keeping up with the cannabis industry and spread brand awareness and prospect for new clients

• Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment

• Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees

• Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.

• Assisting the management team in identifying trends and establishing call center goals.

• Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

• Taking on other tasks or projects to support management and call center operations.

Requirements:

• 3+ years of inside sales and/or call center management experience

• Prior experience as a sales manager managing salespeople and/or call center management

• Typing speed of at least 50 WPM.

• Bachelor’s degree preferred but not required

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Knowledge of management principles and familiarity with company services and policies.

• Strong coaching and leadership skills, ability to motivate employees.

• Decisiveness and attention to detail.

• Excellent computer skills

• Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.

• We provide a friendly, business casual environment with a competitive salary
• Weekend availability and late evenings is a must.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

Apply for this job with DeliverMD

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Supervisor:

Educational Requirements: Bachelor's degree strongly preferred.

Full-time with rapid growth potential.

Dunegrass is an adult use marijuana retailer opening our 6th store in Gaylord. We are looking to hire up to 6 supervisors to run the day to day operations. Responsibilities will include cash management, inventory control, human resources and state compliance. Not only must be a self starter with an eye for detail, but you need to mesh with our company culture.

Experience in retail, customer service and management all apply. We are a high growth company that will invest in the right candidates to grow with us. Let us know what sets you apart

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

COVID-19 considerations:
We are currently utilizing curbside fulfillment to keep assist with physical separation.

Application Question(s):

• Canna background - Why do you want to work in the cannabis industry? What is your experience level with cannabis?
• What is your favorite thing about Gaylord? (What keeps you attached to the area? What would you want to show someone from out of town?)
• What's your greatest customer service memory? (This could be a situation you went against company policy, a time you get special recognition or just a memorable experience).
• Retail Cannabis Requires 21+ - Are you 21 or Older - Yes/No

Work Location: One location

Apply for this job with Dunegrass Co

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

WHO WE ARE

We believe in the power of cannabis to cultivate health and happiness and to help people lead healthier, richer lives in our communities. We’ve seen how cannabis has helped our own families and friends fight an illness, manage anxiety, and bring new types of creativity into their lives. It’s the reason we founded Solful as a different kind of cannabis retail experience. We’re on a mission to not only educate our guests but to learn from them as well. We want to dispel old stereotypes about cannabis and replace them with objective information and learned understanding about how cannabis can improve lives. We want to lead a movement that brings cannabis into the mainstream conversation about the health of our bodies, spirits, and our ever-evolving culture. We’ve started in Northern California and have ambitions to influence conversations and experiences around cannabis nationally.

THE SOLFUL STANDARD
The Solful team has committed ourselves to understanding the processes and practices that go into bringing cannabis to people—and what makes some products stand out from the rest. The Solful Standard describes the care, consideration, and rigor we put into finding the highest quality, most effective, and consistently amazing products for you. And it’s the basis for creating a one-of-a-kind experience for the people we serve.

POSITION SUMMARY
The Floor Supervisor of Customer Experience is a leader of all front of house operations and is directly responsible delivering an exceptional customer and team member experience by demonstrating a strong commitment to Solful’s Standard, Mission and Values.

WHO YOU ARE

We’re believers in the positive power of cannabis and we need team members who share in this belief. Whether working with seasoned cannabis users or curious newbies, our team members are responsible for offering expertise and perspective on the ways cannabis products can help restore balance in the human body. Our team acts as both listeners and educators who are skilled at sharing their knowledge with our customers in relevant and approachable ways. They bring positivity, perspective, and compassion to every interaction with Solful customers.

You have a passion for making a positive impact in people’s lives

• Deliver an exceptional brand experience for our customer by understanding and solving their needs while creating ways to positively impact their lives
• Create an exceptional team environment and culture that aligns with our company goals and objectives
• Create an environment that cultivates a healthy, happy, and meaningful workplace culture that’s supports and celebrates diversity
• Take ownership in empowering team members to achieve their career objectives through positive performance management that is focused on training, coaching, and developing

You have deep knowledge of retail systems, procedures, and overall store operations

• Have an expert understanding of retail POS systems, inventory management, internal communication, and cannabis-specific operational requirements/systems within the state of California. An understanding of METRC and Cannabis related compliance a plus but a not requirement
• A deep understanding of how to create run an operational retail store environment where multiple facets of the business are running seamlessly together to maximize productivity and efficiency
• Know how to control expenses to maximize store efficiency and profitability

You understand that structure and compliance are critical to success

• Collaborate with the Store Leadership team to implement retail and compliance SOPs
• Have a relentless approach to ensure all cannabis compliance guidelines are followed across all aspects of the business
• Able to implement OSHA, Security and Safety guidelines to ensure we are creating a healthy and safe working environment for our customers and team members

FLOOR SUPERVISOR RESPONSIBILITIES

• Deliver an exceptional brand experience for our customer by understanding and solving their needs while creating ways to positively impact their lives
• Create an exceptional team environment and culture that aligns with our company objectives and values
• Responsible for growing sales revenue through the execution of Solful’s customer experience culture
• Implement and maintain all Standard Operating Procedures
• Demonstrate Solful’s “Leadership Traits”
• Directly supervises all store day to day front of house operations including customer entrance, consulting appointments, sales floor, dispatch/delivery, and POS
• Executes and oversees all opening and closing procedures and ensures accurate safe, register, and deposit counts while keeping accurate documentation
• Completes daily schedules that support the needs of the business while adhering to all break, meals, and overtime guidelines
• Oversees the POS and ensures that all cashiers are adhering to Solful’s cash handling procedures
• Maintain a clean, well stocked, well lit sales floor where promotions and events are clearly communicated to the customer
• Partners with the Assistant GM of Inventory Control to ensure a well organized and fully stocked sales floor
• Execution of store visual guidelines including floor planograms and promotional/event set up in conjunction with GM and AGMs
• Monitor Sales and all KPIs by analyzing company statistical reports and by monitoring the team’s customer experience interactions
• Participates in executing and driving in store events
• Assist the Store Leadership team in providing feedback on SOPs being developed
• Establish effective and positive communication amongst all team members and facilitates communications from the team to the Assistant General Manager
• Assist GM and AGM in leadership meetings - preparation, participation, and action items related to regular meetings
• Reinforce the ongoing customer experience, operational, and product knowledge training in conjunction with Solful’s Learning and Development Manager to support team member growth and development
• Executes ongoing performance management and assists AGM in annual performance reviews of direct reports
• Participates in Loss Prevention and monitors for Internal, External, and Paperwork shrink
• Participates in weekly cycle counts to ensure inventory accuracy and adhere to all cannabis regulated compliance
• Maintain all cannabis compliance guidelines and SOPs
• Ensures compliance on all SOPs in regards to cash handling and keeps flawless records
• Oversees security protocols and instore radio communication
• Collect team feedback for supplies for all aspects of the business, including necessary work materials, equipment, cash and change, and team member food/beverages
• Communicates facilities needs to General Manager in a timely manner
• Reports team member accidents to the GM and assists in documentation
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents reported to the General Manager

Physical Requirements

• May have to lift up to 40 lbs.
• Ability to move about a retail store for long periods of time during a workday
• Possible significant manual dexterity at times for keying in data

Expected Work Hours

• Required to work evenings, weekends, and holidays
• May be required to work more than 8 hours in a day
• May be required to work more than 40 hours in a week

Travel

• May be required to travel at least 10% of the time

Required Experience

• A minimum of 1 year of leadership experience in a retail store environment
• POS System Experience
• Customer Service Experience
• Must be a minimum of 21 years of age

Apply for this job with Solful

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Join the movement!

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

The Supervisor, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge


• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture


• Work closely with GM and other Managers to exceed sales volume and KPI goals


• Partner with the PharmaCann Human Resources team in the following HR functions:


• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume


• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's


• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete


• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores


• Write and deliver team members' performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement


• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR


• Maintain a highly organized and professional documentation of employee issues




• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising


• Projects a positive image of the organization to employees, customers, industry, and community


• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications & Competencies

• Minimum 21 years of age (or per state regulation)

• Bachelor's Degree in business,operations management, or a related field is preferred.

• Store management experience preferred


• Minimum 2 years' experience supervising training, quality and customer service in retail.


• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years

• Minimum 4 years' retail experience in a customer facing position is required

• Skilled in Google and/or Microsoft Office Suite

• Business Acumen

• Ability to communicate proficiently both verbally and in written format

• Conduct all interactions with a high ethical standardProven ability leading teams


• Relationship Management


• Performance Management


• Personal Effectiveness/Credibility


• Consulting Skills


• Global & Cultural Awareness


• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Apply for this job with PharmaCann

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Join the movement!

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

The Supervisor, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge


• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture


• Work closely with GM and other Managers to exceed sales volume and KPI goals


• Partner with the PharmaCann Human Resources team in the following HR functions:


• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume


• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's


• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete


• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores


• Write and deliver team members' performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement


• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR


• Maintain a highly organized and professional documentation of employee issues




• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising


• Projects a positive image of the organization to employees, customers, industry, and community


• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications & Competencies

• Minimum 21 years of age (or per state regulation)

• Bachelor's Degree in business,operations management, or a related field is preferred.

• Store management experience preferred


• Minimum 2 years' experience supervising training, quality and customer service in retail.


• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years

• Minimum 4 years' retail experience in a customer facing position is required

• Skilled in Google and/or Microsoft Office Suite

• Business Acumen

• Ability to communicate proficiently both verbally and in written format

• Conduct all interactions with a high ethical standardProven ability leading teams


• Relationship Management


• Performance Management


• Personal Effectiveness/Credibility


• Consulting Skills


• Global & Cultural Awareness


• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

Apply for this job with PharmaCann

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Join our team at 210 Cannabis Company, where you will find supportive leadership, a committed staff and an engaging work culture that emphasizes employee development and recognition, teamwork, safety, customer service and fun. As part of our team, you would be responsible for upholding our values of integrity, quality, knowledge, friendship and community. Bring your passion and skills to 210 Cannabis Company, and help us realize our goals by promoting our culture and shared values, strengthening our brand, and providing exceptional customer experience. If you’re looking for an amazing opportunity in a brand new facility, coupled with strategic advantages and unlimited upside potential, then join the 210 Cannabis Company team for your next adventure.

As our Customer Experience Supervisor, some of your job perks will include:

• Generous employee discount at 210 Cannabis Company.


• Benefits - Health, Dental and Vision insurance available on 1st of month after hire date. Choose either a PPO or HDHP with a Health Savings Account.


• Paid Time Off (PTO) earned to plan for future paid days off from work.


• Eight holidays that pay double your hourly wage.


• Discounts at Angel of the Winds Casino Resort + 20 cents off per gallon at Angel of the Winds Fuel.


• Eight-hour shifts.

Applicants must be available to start by 8/12/2022.

Position Title: Customer Experience Supervisor

Department: 210 Cannabis Company (non i502 cannabis retail)

Wage: $23.98 per hour, Full Time

Reports to: General Manager

Position Summary
The Customer Experience Supervisor is responsible for supervising the Budtender team and merchandising. This role will be required to maintain a positive environment, motivate the staff, support staff during difficult customer interactions and ensure all customer service expectations are upheld.

Essential Duties and Responsibilities

• Support the sales team with dispensary In-Store pop-ups, staff trainings, special events, and promotions. Create and develop dispensary staff incentives, contests and in-store features.


• Coordinate objectives with marketing and sales departments.


• Ensure merchandising and brand placement to company standards.


• Identify brand-building areas to include increased product/brand placements (monthly goal assigned monthly/quarterly).


• Evaluate customer objectives and provide solutions to generate additional sales.


• Ensures compliance for age restricted sales. Assure that all Budtenders and Leads comply with regulations.


• Organizes breaks and lunch periods to accommodate customer flow and operations.


• Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids.


• Assist in communicating all information to staff regarding special promotions and sale items.


• Oversee compliance of staff with established policies and standards, such as safekeeping of funds and property, personnel practices, security, sales and record-keeping procedures.


• Properly communicates with other Supervisors, and management.


• Ensures that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.


• Be available to work evenings and weekends as needed.


• Assume Budtender responsibilities as needed.


• Performs all other duties assigned by management.

Supervisory Responsibilities
Supervisory responsibilities include directing Leads and budtenders of the cannabis dispensary.

Required Knowledge, Skills and Abilities

• Proven skills in business and financial management.


• Demonstrated ability to work proactively diverse and inclusive organization.


• Excellent, proven interpersonal, verbal and written communication skills.


• Effective problem solving and mediation skills.


• Demonstrated ability to share skills and knowledge with others.


• Proficiency with office computer equipment and software.


• Demonstrated ability to multi task and work in a fast-paced setting.


• Proven ability to cope with conflict, stress and crisis situations.


• Ability to operate computer equipment and/or customize software.


• Must have decision-making and reasoning skills.


• Must be a team player and demonstrate reliability.


• Knowledge of modern office practices.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Frequently involves standing at stationary customer services windows.


• Occasionally lift and/or move up to 60 pounds.


• Constantly requires the ability to give and receive detailed information through verbal communication.


• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.


• Constantly requires working with fingers rather than the whole hand or arm.


• Constantly requires repetitive movement of the wrists, hands and/or fingers.


• Often requires walking or moving about to accomplish tasks.


• Occasionally requires standing and/or sitting for sustained periods of time.


• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.


• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.

Position Qualifications

• A minimum of two to four years of experience in personnel management, including hiring and supervision


• A minimum of two years’ experience in sales and knowledge of cannabis products preferred.


• Stillaguamish Tribe of Indians is a drug free workplace. All employees are subject to a pre-employment drug screen.


• Must successfully pass a background check.

Travel Requirements
There are no travel requirements for this position.

Apply for this job with Stillaguamish Tribe of Indians

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Join the movement!

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

The Supervisor, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge


• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture


• Work closely with GM and other Managers to exceed sales volume and KPI goals


• Partner with the PharmaCann Human Resources team in the following HR functions:


• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume


• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI's


• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete


• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores


• Write and deliver team members' performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement


• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR


• Maintain a highly organized and professional documentation of employee issues




• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising


• Projects a positive image of the organization to employees, customers, industry, and community


• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualifications & Competencies

• Minimum 21 years of age (or per state regulation)

• Bachelor's Degree in business,operations management, or a related field is preferred.

• Store management experience preferred


• Minimum 2 years' experience supervising training, quality and customer service in retail.


• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years

• Minimum 4 years' retail experience in a customer facing position is required

• Skilled in Google and/or Microsoft Office Suite

• Business Acumen

• Ability to communicate proficiently both verbally and in written format

• Conduct all interactions with a high ethical standardProven ability leading teams


• Relationship Management


• Performance Management


• Personal Effectiveness/Credibility


• Consulting Skills


• Global & Cultural Awareness


• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

Dispensary Cannabis Sales Consultant team.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Join the movement!

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Customer Experience Supervisor is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals at PharmaCann.

The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Duties and responsibilities or (Essential Functions)

• Lead by example by consistently meeting and exceeding personal sales volume and KPI goals, and support Cannabis Sales Consultants to do the same


• Develop and facilitate high customer experience standards, to include excellent customer centered culture and industry leading customer engagement through sales training and product knowledge


• Execute a world class hospitality program to drive repeat business through strong local grassroots networking and customer data capture


• Assist store supervisors with executing business initiatives in an effective and efficient manner


• Report to Manager, Sales and Customer Experience to identify training and development needs and support of Cannabis Sales Consultants.


• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores


• Accountable for accurately utilizing PharmaCann's Point of Sale system


• Execute PharmaCann's dispensary protocols including safety protocols


• Manage direct reports schedules, time and attendance, leave requests


• Active participant in the recruitment, interview and hire process of filling open positions in a timely manner based on store performance and volume


• Train employees in expected operational standards using appropriate tools such as SOP's, compliance audits, company and state policy and procedures


• Set up a training calendar and ensure associate onboarding and new hire training completion


• Manage continuous training and development with team members through training curriculums that provide consistency across all stores


• Oversee direct reports performance and deliver team members' performance appraisals in partnership with management; collaborate on team member' performance management, succession planning, development of members strengths and improvement of weaknesses


• Conduct investigations as necessary, coach team members on performance, attendance, violation of company and compliance policies, and carry through disciplinary actions, up to and including terminations, in partnership with management and HR


• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store


• Projects a positive image of the organization to employees, customers, industry, and community


• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives


• This role may be required to assist with other duties as assigned, as well as in other functions of the operation including but not limited to: call center, inventory, outreach, security, delivery acceptance and visual merchandising

Qualifications

• Minimum 21 years of age (or as required by state regulations)


• Minimum 2 years' experience with customer service in a fast-paced retail environment


• Exceptional customer service skills


• Previous supervisory or management experience highly preferred


• Demonstrated ability to achieve individual sales goals and metrics


• Strong analytical skills to assess data, facts, and figures


• Intermediate-level math skills


• Proven expertise to accurately manage a register


• Strong attention to detail and ability to solve and resolve problems in a calm, professional and courteous manner.


• Strong computer-based skills


• Dynamic interpersonal and communication skills


• Business minded personality


• A highly ethical and self-motivated individual with the ability to adapt to different situations


• Demonstrated Personal Effectiveness and Credibility


• Possess Global & Cultural Awareness


• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• Ability to sit for long periods of time and get in and out of an automobile several times a day.


• Will be required to drive and be outside for brief periods of time during all four seasons."

Physical requirements

Ability to utilize arms at extended position for long periods. Must be able to lift up to 50 pounds, lift/carry product, totes and push/pull carts.

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Join our team at 210 Cannabis Company, where you will find supportive leadership, a committed staff and an engaging work culture that emphasizes employee development and recognition, teamwork, safety, customer service and fun. As part of our team, you would be responsible for upholding our values of integrity, quality, knowledge, friendship and community. Bring your passion and skills to 210 Cannabis Company, and help us realize our goals by promoting our culture and shared values, strengthening our brand, and providing exceptional customer experience. If you’re looking for an amazing opportunity in a brand new facility, coupled with strategic advantages and unlimited upside potential, then join the 210 Cannabis Company team for your next adventure.

Applicants must have open availability and must be able to start by 7/6/2022.

As our Customer Experience Supervisor, some of your job perks will include:

• Generous employee discount at 210 Cannabis Company.


• Health Benefits - Medical, Dental, Vision available on 1st of month after hire date. Choose either a PPO or HDHP with a Health Savings Account.


• Paid Time Off (PTO) earned to plan for future paid days off from work.


• 401(k) retirement with generous company match.


• Eight holidays that pay double your hourly wage.


• Discounts at Angel of the Winds Casino Resort + 20 cents off per gallon at Angel of the Winds Fuel.


• Eight-hour shifts.

Position Title: Customer Experience Supervisor

Department: 210 Cannabis Company (non-i502 cannabis retail)

Wage: $23.98 per hour

Reports to: General Manager

Position Summary
The Customer Experience Supervisor is responsible for supervising the Budtender team and merchandising. This role will be required to maintain a positive environment, motivate the staff, support staff during difficult customer interactions and ensure all customer service expectations are upheld.

Essential Duties and Responsibilities

• Support the sales team with dispensary In-Store pop-ups, staff trainings, special events, and promotions. Create and develop dispensary staff incentives, contests and in-store features.


• Coordinate objectives with marketing and sales departments.


• Ensure merchandising and brand placement to company standards.


• Identify brand-building areas to include increased product/brand placements (monthly goal assigned monthly/quarterly).


• Evaluate customer objectives and provide solutions to generate additional sales.


• Ensures compliance for age restricted sales. Assure that all Budtenders and Leads comply with regulations.


• Organizes breaks and lunch periods to accommodate customer flow and operations.


• Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids.


• Assist in communicating all information to staff regarding special promotions and sale items.


• Oversee compliance of staff with established policies and standards, such as safekeeping of funds and property, personnel practices, security, sales and record-keeping procedures.


• Properly communicates with other Supervisors, and management.


• Ensures that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.


• Be available to work evenings and weekends as needed.


• Assume Budtender responsibilities as needed.


• Performs all other duties assigned by management.

Supervisory Responsibilities
Supervisory responsibilities include directing Leads and budtenders of the cannabis dispensary.

Required Knowledge, Skills and Abilities

• Proven skills in business and financial management.


• Demonstrated ability to work proactively diverse and inclusive organization.


• Excellent, proven interpersonal, verbal and written communication skills.


• Effective problem solving and mediation skills.


• Demonstrated ability to share skills and knowledge with others.


• Proficiency with office computer equipment and software.


• Demonstrated ability to multi task and work in a fast-paced setting.


• Proven ability to cope with conflict, stress and crisis situations.


• Ability to operate computer equipment and/or customize software.


• Must have decision-making and reasoning skills.


• Must be a team player and demonstrate reliability.


• Knowledge of modern office practices.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Frequently involves standing at stationary customer services windows.


• Occasionally lift and/or move up to 60 pounds.


• Constantly requires the ability to give and receive detailed information through verbal communication.


• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.


• Constantly requires working with fingers rather than the whole hand or arm.


• Constantly requires repetitive movement of the wrists, hands and/or fingers.


• Often requires walking or moving about to accomplish tasks.


• Occasionally requires standing and/or sitting for sustained periods of time.


• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.


• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.

Position Qualifications

• A minimum of two to four years’ of experience in personnel management, including hiring and supervision


• A minimum of two years’ experience in sales and knowledge of cannabis products preferred.


• Stillaguamish Tribe of Indians is a drug free workplace. All employees are subject to a pre-employment drug screen.


• Must successfully pass a background check.

Travel Requirements
There are no travel requirements for this position.

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Bloomios Private Label is a manufacturer in the production of hemp derived products for many familiar brands on the shelves of your favorite retailers!

Committed to excellence, we are working toward a brighter future in private and white label options for the industry and moreover focused on building one of the best places to work in Daytona!

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Come join our team, experience the difference and be a part of making history!

About the Role

As a Customer Service Manager you will lead our customer service department. The CSM will provide outstanding customer service to our clients and customers by developing effective customer services procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Knowledge, Skills, and Abilities

• Apply the standard operating procedures of customer service
• Ability to respond in a timely manner
• Easy-to-understand way to solve a problem
• Communicate effective and clearly
• Abillity to solve problems effectively
• Understanding the industry knowledge and terminology
• Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting

Essential Functions:

Duty--Service Management

Tasks:

• Supervise day to day operations in the customer service department
• Create effective customer service procedures, policies, and standards
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Maintain accurate records and document all customer service activities and discussions
• Assess service statistics and prepare detailed reports on findings
• Hire and train new customer service personnel
• Manage the approved budget of the customer service

Duty--Communication & Customer Relations

Tasks:

• Respond to customer service issues in a timely manner
• Implement an effective customer loyalty program
• Stay informed on the latest industry trends, techniques and methods
• Manage and optimize KPI’s

Other Functions:

• Other duties and/or tasks that may be assigned on an as-needed basis

Minimum Qualifications:

• Degree in business administration or a related field. Any combination of relevant education and/or experience may be substituted for the educational requirement on a year-for-year basis
• Minimum of 2 years working experience as a customer service manager in the Cannabis/Hemp industry
• Proficiency in Google Suite (Sheets, Docs, Gmail) and customer service software
• Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting
• Excellent communication skills, both written and verbal
• Strong critical thinking and negotiation skills
• Strong planning and organizational skills
• Excellent leadership and interpersonal skills
• Ability to work independently
• CRM Implementation / Management experience
• KPI Management / Optimization

Working Environment:

• Office setting may include long periods of sitting and computer interface
• May be exposed to unusual elements like chemicals, biohazardous materials, dirt, dust, fumes, and/or loud noises from machinery while in the warehouse
• May be exposed to temperatures that fluctuate from hot to cold

Position Relationship:

Reports to--Director of Manufacturing

Supervises--Customer Service Associates

Job Type: Full-time

Pay: $36,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• CRM: 1 year (Required)
• Management: 1 year (Preferred)

Work Location: One location

Apply for this job with Bloomios Private Label LLC

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Job detailsSalary$40,000 - $43,000 a yearJob TypeFull-timeNumber of hires for this role1Qualifications

• • Customer Service: 3 years (Required)

  • Supervising experience: 1 year (Required)

Full Job Description

Grassp Health is a concierge cannabis delivery service that offers an elevated experience for our customers, patients, and partners.

We are looking for a talented customer service supervisor to join our growing team. This is a great opportunity to play a critical role in a fast-paced, growing startup in a high-growth industry.

Please note that this role requires you to work from home, so you would need a computer and a cell phone. You must also live in Arizona or Southern California to be considered.

You:

• Are highly organized, communicative, detail-oriented, and a problem solver
• Have experience in a fast-paced customer service role, preferably within the delivery or cannabis industries
• Have a positive attitude and can work with minimal supervision, driving decisions that balance what is best for the customer and the business
• Understand the importance of exceptional customer service and how to deliver that
• Have experience managing a team including hiring, training, and scheduling
• Have an associate's or bachelor's degree

PRIMARY RESPONSIBILITIES:

• Oversee a small team of full-time and part-time customer service representatives including training and scheduling
• Serve as next point of contact for our customers, should issues need escalation
• Ensure the team is delivering an excellent customer service experience via phone, chat, and email; providing timely and thorough resolution to customer inquiries; collaborating with operations leads and delivery drivers to execute exceptional customer service; and calling first-time customers and providing white-glove service to help them understand our process and placing their first order
• Maintain knowledge of the products and some commonly asked questions and train team, as needed
• Lead weekly customer service team call
• Collaborate with the Director of Operations on various retention and loyalty projects as needed

Grassp Health provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $40,000.00 - $43,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Ability to Commute/Relocate:

• Phoenix, AZ 85008: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why do you want to work at Grassp?

Experience:

• Customer Service: 3 years (Required)
• Supervising experience: 1 year (Required)

Work Location:

• One location

Work Remotely:

• Yes

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Job Type
Full-time
Full Job Description
Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, Pharmacann Inc. operates thirteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Customer Experience Supervisor is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals at PharmaCann.
The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Duties and responsibilities or (Essential Functions)

• Lead by example by consistently meeting and exceeding personal sales volume and KPI goals, and support Cannabis Sales Consultants to do the same.
• Develop and facilitate high customer experience standards, to include excellent customer centered culture and industry leading customer engagement through sales training and product knowledge.
• Execute a world class hospitality program to drive repeat business through strong local grassroots networking and customer data capture.
• Assist store supervisors with executing business initiatives in an effective and efficient manner.
• Report to Manager, Sales and Customer Experience to identify training and development needs and support of Cannabis Sales Consultants.
• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.
• Accountable for accurately utilizing PharmaCann’s Point of Sale system.
• Execute PharmaCann’s dispensary protocols including safety protocols.
• Active participant in the recruitment, interview and hire process of filling open positions in a timely manner based on store performance and volume.
• Train employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy and procedures.
• Set up a training calendar and ensure associate onboarding and new hire training completion.
• Manage continuous training and development with team members through training curriculums that provide consistency across all stores.
• Make recommendations and deliver team members’ performance appraisals in partnership with management; collaborate on team member’ performance management, succession planning, development of members strengths and improvement of weaknesses.
• Coach team members on performance, attendance, violation of company and compliance policies in partnership with management and HR.
• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
• This role may be required to assist with other duties as assigned, as well as in other functions of the operation including but not limited to: call center, inventory, outreach, security, delivery acceptance and visual merchandising

Qualifications

• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years’ experience with customer service in a fast-paced retail environment
• Exceptional customer service skills
• Previous supervisory or management experience highly preferred
• Demonstrated ability to achieve individual sales goals and metrics
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise to accurately manage a register
• Strong attention to detail and ability to solve and resolve problems in a calm, professional and courteous manner.
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business minded personality
• A highly ethical and self-motivated individual with the ability to adapt to different situations
• Demonstrated Personal Effectiveness and Credibility
• Possess Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays and flexible work availability.
• May require some travel.
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to use a phone, read, speak and listen.. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

This position is directly responsible for managing the dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

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Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications

• 
  

  • US work authorization (Required)

  
  

Full Job Description

Customer Service Supervisor

The CSS is responsible for managing customer service representatives who support a consistent customer experience through telephone, email, and online chat interaction. The CSS ensures all customer and patient inquiries are answered and responded to in a timely and professional manner, develops reporting for key performance indicators(KPI), and drives results through employee development and performance.

Key Duties & Responsibilities

• Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction.
• Works proactively with the CSR team to solve customer grievances and concerns.
• Develops and implements performance scorecards for each CSR.
• Develops and implements KPI relevant to the work performed in the department.
• Builds and increases customer retention, fostering healthy relationships, developing brand awareness and loyalty.
• Utilize customer and team member feedback to implement changes to improve the customer experience readily.
• Handles sensitive conversations while also protecting the company from liability and breach of various regulations.
• Assists with Patients pre-registrations and Zoom consultations upon request.
• Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting.
• Data collecting and reporting that pertains to products and services that were satisfactory and/or inadequate.
• Performs all daily opening and closing procedures for the call center.
• Provide daily correspondence via email with the RSM and team members as needed.
• Adheres to all Northeast Alternatives Policies and Procedures.
• Maintain a clean and organized work environment.

Qualifications:

• 1+ years of Cannabis industry experience preferred.

• Experience in communication, customer service, supervising personnel, and detail-oriented work environment

• Strong interpersonal, verbal, and written communication skills.

• Full-time (40 Hours per week). Must be available seven days a week in the morning, afternoon, and evening.

• High School Graduate or equivalent.

• Must be 21 and older have a clean criminal record.

• Must have reliable transportation.

• Ability to lift up to 25 lbs. and push/pull up to 50 lbs

Northeast Alternatives is an Equal Opportunity Employer and we encourage candidates of all backgrounds and ethnicities to apply. We recruit and hire applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, sex, physical or mental disability, genetic information, marital status, sexual orientation, gender identity and/or expression, or veteran status or any other legally protected category.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Company's website:

• https://www.nealternatives.com/

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with Northeast Alternatives, Inc. - Fall River, MA

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Customer Experience Supervisor is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals at PharmaCann.
The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Duties and responsibilities or (Essential Functions)

• Lead by example by consistently meeting and exceeding personal sales volume and KPI goals, and support Cannabis Sales Consultants to do the same.
• Develop and facilitate high customer experience standards, to include excellent customer centered culture and industry leading customer engagement through sales training and product knowledge.
• Execute a world class hospitality program to drive repeat business through strong local grassroots networking and customer data capture.
• Assist store supervisors with executing business initiatives in an effective and efficient manner.
• Report to Manager, Sales and Customer Experience to identify training and development needs and support of Cannabis Sales Consultants.
• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.
• Accountable for accurately utilizing PharmaCann’s Point of Sale system.
• Execute PharmaCann’s dispensary protocols including safety protocols.
• Active participant in the recruitment, interview and hire process of filling open positions in a timely manner based on store performance and volume.
• Train employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy and procedures.
• Set up a training calendar and ensure associate onboarding and new hire training completion.
• Manage continuous training and development with team members through training curriculums that provide consistency across all stores.
• Make recommendations and deliver team members’ performance appraisals in partnership with management; collaborate on team member’ performance management, succession planning, development of members strengths and improvement of weaknesses.
• Coach team members on performance, attendance, violation of company and compliance policies in partnership with management and HR.
• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
• This role may be required to assist with other duties as assigned, as well as in other functions of the operation including but not limited to: call center, inventory, outreach, security, delivery acceptance and visual merchandising

Qualifications

• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years’ experience with customer service in a fast-paced retail environment
• Exceptional customer service skills
• Previous supervisory or management experience highly preferred
• Demonstrated ability to achieve individual sales goals and metrics
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise to accurately manage a register
• Strong attention to detail and ability to solve and resolve problems in a calm, professional and courteous manner.
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business minded personality
• A highly ethical and self-motivated individual with the ability to adapt to different situations
• Demonstrated Personal Effectiveness and Credibility
• Possess Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays and flexible work availability.
• May require some travel.
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to use a phone, read, speak and listen.. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

This position is directly responsible for managing the dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

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Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Customer Experience Supervisor is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals at PharmaCann.
The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Duties and responsibilities or (Essential Functions)

Lead by example by consistently meeting and exceeding personal sales volume and KPI goals, and support Cannabis Sales Consultants to do the same.
Develop and facilitate high customer experience standards, to include excellent customer centered culture and industry leading customer engagement through sales training and product knowledge.
Execute a world class hospitality program to drive repeat business through strong local grassroots networking and customer data capture.
Assist store supervisors with executing business initiatives in an effective and efficient manner.
Report to Manager, Sales and Customer Experience to identify training and development needs and support of Cannabis Sales Consultants.
Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.
Accountable for accurately utilizing PharmaCann’s Point of Sale system.
Execute PharmaCann’s dispensary protocols including safety protocols.
Active participant in the recruitment, interview and hire process of filling open positions in a timely manner based on store performance and volume.
Train employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy and procedures.
Set up a training calendar and ensure associate onboarding and new hire training completion.
Manage continuous training and development with team members through training curriculums that provide consistency across all stores.
Make recommendations and deliver team members’ performance appraisals in partnership with management; collaborate on team member’ performance management, succession planning, development of members strengths and improvement of weaknesses.
Coach team members on performance, attendance, violation of company and compliance policies in partnership with management and HR.
Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.
Projects a positive image of the organization to employees, customers, industry, and community.
Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
This role may be required to assist with other duties as assigned, as well as in other functions of the operation including but not limited to: call center, inventory, outreach, security, delivery acceptance and visual merchandising

Qualifications

• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years’ experience with customer service in a fast-paced retail environment
• Exceptional customer service skills
• Previous supervisory or management experience highly preferred
• Demonstrated ability to achieve individual sales goals and metrics
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise to accurately manage a register
• Strong attention to detail and ability to solve and resolve problems in a calm, professional and courteous manner.
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business minded personality
• A highly ethical and self-motivated individual with the ability to adapt to different situations
• Demonstrated Personal Effectiveness and Credibility
• Possess Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays and flexible work availability.
• May require some travel.
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to use a phone, read, speak and listen.. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

This position is directly responsible for managing the dispensary Cannabis Sales Consultant team..

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Service Supervisor Opportunity in the Cannabis Space!

Do you have a passion for terpenes and their application in the cannabis, beer, beverage, or food space? Do you take pride in being an advocate for a great product and a champion for customers? At True Terpenes, customer satisfaction is core to all that we do; it is essential to our success. Your job as Customer Service Supervisor is to help ensure our customers have the best experience possible, no matter what channel they choose to contact us.

Operating out of Portland, OR, we are the industry’s trendsetter for custom terpene blends and the benchmark for quality, compliance, and education. Our products are tested to the most demanding safety standards available--formulated, blended, packed, and labeled in cGMP facilities following FSP and ISO quality standards. Through our commitment to curating a library of detailed plant analytics and extensive research and development, True Terpenes has positioned itself as an industry expert and trusted producer of precision terpene blends, particularly for quality-driven developers at all production scales.

As our Customer Service Supervisor, you’ll get to develop a deep knowledge of our products and terpenes, in general. The majority of your responsibilities include overseeing a team of 9Customer Service Representatives; fielding elevated calls and emails; analyzing customer complaints for trends; continuously finding opportunities to improve the customer experience; processing domestic and international payments; and reporting issues as required to keep us in compliance with our Quality department.

This is a competitively paid position. We offer benefits and 401(k). We’re located just a couple of blocks from the Burnside Bridge, on the east side. Parking is really tough, so access to public transit or alternative methods that don’t require parking is the best bet for getting here every day.

To Apply: Your cover letter should briefly tell us why you want to work for True Terpenes.

What You Should Already Know, Do, or Have:

• High School diploma; Bachelor’s degree preferred
• 3+ years of retail and/or customer service experience
• 1+ year of supervisory experience
• Excellent written and verbal communication skills
• Ability to creatively solve problems
• Ability to relate well to all kinds of people
• Diplomatic and tactful in managing customer issues
• Teamwork orientation
• Ethical conduct
• Strong digital and physical organizational skills

• Technical skills with the Google business platform (ZenDesk and Asana project management system, preferred)
• Adaptive to using new platforms as the company grows and sales objectives shift
• Organized in curating, tracking and communicating sales & service KPIs
• Vigilant in documenting customer service meetings via standardized recaps and detailed note taking

EEO Statement At True Terpenes, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. True Terpenes is proud to be an equal opportunity employer.

Job Type: Full-time

Salary: $25.00 to $28.00 /hour

Experience:

• supervisory: 1 year (Required)
• customer service: 3 years (Required)
• cannabis: 1 year (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave
• Other

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• 8 hour shift

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Temporarily due to COVID-19

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Our Company:
At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-
curious, the experienced users, as well as those looking to rediscover cannabis in the legal market.
Everyday, we are learning more about how cannabis can help people unwind. In the new world of
legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions
around cannabis and its consumers.
City Cannabis Co. currently has 4 store locations in Canada.
The Opportunity:
We are looking for an experienced and knowledgeable Customer Service Supervisor (Retail) who
can efficiently run the daily operations of our business and provide excellent service to our
valued customers.
Responsibilities:

• Direct and supervise employees engaged in sales or cashier duties, or in performing

services for customers.

• Independently assign employees to duties as required in the day-to-day operations.
• Provide excellent customer service by greeting and assisting customers, and responding to

inquiries and complaints.

• Monitor sales activities to ensure that customers receive satisfactory service and quality

goods at all times.

• Enforce safety, health, and security rules; Perform work activities of subordinates, such as

cleaning and organizing shelves and ensuring that displays meet the visual standards of the
store.

• Process payments via cash, credit or debit card and deal with returns of merchandise as per

company rules & policies.

• Prepare End-of-Day reports for management, including daily sales volumes, product

information, personnel matters such as staff endorsements, customer feedback and
complaints.

• Opening and closing operations.
• Facilitate customer returns both at store level as well as with wholesalers.
• Communicate with Licensed Sales Representatives at store level to identify future training

opportunities.

• Build customer retention by coaching new hires to remember guests’ names.
• Responsible for Cannabis Registry accuracy and security of product displays.
• Leading pre-shift huddles to increase product/industry knowledge (groups of 12+ people).
• Be able to lead an inventory if necessary.

Required Experience/Skills:

• Mandatory: BC Cannabis Worker Security Verification
• 2 Years or more in Customer Service Supervisor roles
• 5+ years in Customer Service setting
• Previous experience in legal retail cannabis store for 6 months or more
• Must be able to supervise 12+ staff members (incl. retail sales persons and sales clerks,

cashiers; hosts/security; back of house staff), with an overall team of 30+ diverse
personalities

• Required to work multiple sales floor positions as business dictates and direct reports to do

the same in periods of high volume.
Preferred Experience/Skills:

• Train new sales staff, monitor their performance and report to management
• Cannabis specific accreditations and certifications (CanSell, CannaReps, or similar courses).
• Serving It Right certificate.
• Vast knowledge of Cannabis history, anatomy biochemical composition, extractions,

methods of consumption and appropriate portion control/dosage.

• Ability to memorize an extensive number of constantly changing product lineup, including

cannabis flower, concentrate, edible and topical products from various brands

• Confident understanding of federal and provincial cannabis regulations, risks and harms of

cannabis, able to clearly communicate to clients basics of responsible use.
About you:

• Must be available to work shifts on Friday and/or Saturday evenings 6 times per

month!

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing and walking for extended periods
• Able to lift 50+ lbs
• Effective interpersonal skills
• Flexibility; Accurate
• Team player
• Excellent oral and written communication
• Client focused
• Reliable
• Highly organized
• Multi-tasking abilities
• Tech-savvy

Security and Safety:

• BC Cannabis Worker Security Verification (mandatory)
• 19+ years of age

Wage:
$20.25 hourly for 40 hours per week
Position Type:
Permanent, Full time
Working Schedule:
Day time, Evenings, Weekends.
Starting Date:
As soon as possible
Benefits:
Medical, Dental, Optical benefits, Vacation Match program, Employee Discount
Education:
Secondary (high) school graduation certificate
Contact details:
City Cannabis Co.
651 Robson St, Vancouver, BC V6B 2B9
Email: [email protected]
***No phone calls please***
We would like to thank everyone for applying, however, due to the volume of applications received
only those moving forward to the interview process will be contacted. We welcome applications from
everyone irrespective of gender and ethnic group however, as members of ethnic minority groups
such as aboriginals, youth and new immigrants are currently under-represented at this level of post,
we would encourage applications from members of these groups. Selection will be based on merit
alone.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.