Cannabis Customer Service Supervisor Jobs

Bloomios Private Label is a manufacturer in the production of hemp derived products for many familiar brands on the shelves of your favorite retailers!

Committed to excellence, we are working toward a brighter future in private and white label options for the industry and moreover focused on building one of the best places to work in Daytona!

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Come join our team, experience the difference and be a part of making history!

About the Role

As a Customer Service Manager you will lead our customer service department. The CSM will provide outstanding customer service to our clients and customers by developing effective customer services procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Knowledge, Skills, and Abilities

• Apply the standard operating procedures of customer service
• Ability to respond in a timely manner
• Easy-to-understand way to solve a problem
• Communicate effective and clearly
• Abillity to solve problems effectively
• Understanding the industry knowledge and terminology
• Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting

Essential Functions:

Duty--Service Management

Tasks:

• Supervise day to day operations in the customer service department
• Create effective customer service procedures, policies, and standards
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Maintain accurate records and document all customer service activities and discussions
• Assess service statistics and prepare detailed reports on findings
• Hire and train new customer service personnel
• Manage the approved budget of the customer service

Duty--Communication & Customer Relations

Tasks:

• Respond to customer service issues in a timely manner
• Implement an effective customer loyalty program
• Stay informed on the latest industry trends, techniques and methods
• Manage and optimize KPI’s

Other Functions:

• Other duties and/or tasks that may be assigned on an as-needed basis

Minimum Qualifications:

• Degree in business administration or a related field. Any combination of relevant education and/or experience may be substituted for the educational requirement on a year-for-year basis
• Minimum of 2 years working experience as a customer service manager in the Cannabis/Hemp industry
• Proficiency in Google Suite (Sheets, Docs, Gmail) and customer service software
• Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting
• Excellent communication skills, both written and verbal
• Strong critical thinking and negotiation skills
• Strong planning and organizational skills
• Excellent leadership and interpersonal skills
• Ability to work independently
• CRM Implementation / Management experience
• KPI Management / Optimization

Working Environment:

• Office setting may include long periods of sitting and computer interface
• May be exposed to unusual elements like chemicals, biohazardous materials, dirt, dust, fumes, and/or loud noises from machinery while in the warehouse
• May be exposed to temperatures that fluctuate from hot to cold

Position Relationship:

Reports to--Director of Manufacturing

Supervises--Customer Service Associates

Job Type: Full-time

Pay: $36,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• CRM: 1 year (Required)
• Management: 1 year (Preferred)

Work Location: One location

Apply for this job with Bloomios Private Label LLC

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job detailsSalary$40,000 - $43,000 a yearJob TypeFull-timeNumber of hires for this role1Qualifications

• • Customer Service: 3 years (Required)

  • Supervising experience: 1 year (Required)

Full Job Description

Grassp Health is a concierge cannabis delivery service that offers an elevated experience for our customers, patients, and partners.

We are looking for a talented customer service supervisor to join our growing team. This is a great opportunity to play a critical role in a fast-paced, growing startup in a high-growth industry.

Please note that this role requires you to work from home, so you would need a computer and a cell phone. You must also live in Arizona or Southern California to be considered.

You:

• Are highly organized, communicative, detail-oriented, and a problem solver
• Have experience in a fast-paced customer service role, preferably within the delivery or cannabis industries
• Have a positive attitude and can work with minimal supervision, driving decisions that balance what is best for the customer and the business
• Understand the importance of exceptional customer service and how to deliver that
• Have experience managing a team including hiring, training, and scheduling
• Have an associate's or bachelor's degree

PRIMARY RESPONSIBILITIES:

• Oversee a small team of full-time and part-time customer service representatives including training and scheduling
• Serve as next point of contact for our customers, should issues need escalation
• Ensure the team is delivering an excellent customer service experience via phone, chat, and email; providing timely and thorough resolution to customer inquiries; collaborating with operations leads and delivery drivers to execute exceptional customer service; and calling first-time customers and providing white-glove service to help them understand our process and placing their first order
• Maintain knowledge of the products and some commonly asked questions and train team, as needed
• Lead weekly customer service team call
• Collaborate with the Director of Operations on various retention and loyalty projects as needed

Grassp Health provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $40,000.00 - $43,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Ability to Commute/Relocate:

• Phoenix, AZ 85008: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why do you want to work at Grassp?

Experience:

• Customer Service: 3 years (Required)
• Supervising experience: 1 year (Required)

Work Location:

• One location

Work Remotely:

• Yes

Apply for this job with Grassp Health

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Job Type
Full-time
Number of hires for this role
1
Qualifications

• 
  

  • US work authorization (Required)

  
  

Full Job Description

Customer Service Supervisor

The CSS is responsible for managing customer service representatives who support a consistent customer experience through telephone, email, and online chat interaction. The CSS ensures all customer and patient inquiries are answered and responded to in a timely and professional manner, develops reporting for key performance indicators(KPI), and drives results through employee development and performance.

Key Duties & Responsibilities

• Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction.
• Works proactively with the CSR team to solve customer grievances and concerns.
• Develops and implements performance scorecards for each CSR.
• Develops and implements KPI relevant to the work performed in the department.
• Builds and increases customer retention, fostering healthy relationships, developing brand awareness and loyalty.
• Utilize customer and team member feedback to implement changes to improve the customer experience readily.
• Handles sensitive conversations while also protecting the company from liability and breach of various regulations.
• Assists with Patients pre-registrations and Zoom consultations upon request.
• Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting.
• Data collecting and reporting that pertains to products and services that were satisfactory and/or inadequate.
• Performs all daily opening and closing procedures for the call center.
• Provide daily correspondence via email with the RSM and team members as needed.
• Adheres to all Northeast Alternatives Policies and Procedures.
• Maintain a clean and organized work environment.

Qualifications:

• 1+ years of Cannabis industry experience preferred.

• Experience in communication, customer service, supervising personnel, and detail-oriented work environment

• Strong interpersonal, verbal, and written communication skills.

• Full-time (40 Hours per week). Must be available seven days a week in the morning, afternoon, and evening.

• High School Graduate or equivalent.

• Must be 21 and older have a clean criminal record.

• Must have reliable transportation.

• Ability to lift up to 25 lbs. and push/pull up to 50 lbs

Northeast Alternatives is an Equal Opportunity Employer and we encourage candidates of all backgrounds and ethnicities to apply. We recruit and hire applicants without regard to age, race, color, religion, creed, national origin, citizenship status, gender, sex, physical or mental disability, genetic information, marital status, sexual orientation, gender identity and/or expression, or veteran status or any other legally protected category.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Company's website:

• https://www.nealternatives.com/

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with Northeast Alternatives, Inc. - Fall River, MA

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Service Supervisor Opportunity in the Cannabis Space!

Do you have a passion for terpenes and their application in the cannabis, beer, beverage, or food space? Do you take pride in being an advocate for a great product and a champion for customers? At True Terpenes, customer satisfaction is core to all that we do; it is essential to our success. Your job as Customer Service Supervisor is to help ensure our customers have the best experience possible, no matter what channel they choose to contact us.

Operating out of Portland, OR, we are the industry’s trendsetter for custom terpene blends and the benchmark for quality, compliance, and education. Our products are tested to the most demanding safety standards available--formulated, blended, packed, and labeled in cGMP facilities following FSP and ISO quality standards. Through our commitment to curating a library of detailed plant analytics and extensive research and development, True Terpenes has positioned itself as an industry expert and trusted producer of precision terpene blends, particularly for quality-driven developers at all production scales.

As our Customer Service Supervisor, you’ll get to develop a deep knowledge of our products and terpenes, in general. The majority of your responsibilities include overseeing a team of 9Customer Service Representatives; fielding elevated calls and emails; analyzing customer complaints for trends; continuously finding opportunities to improve the customer experience; processing domestic and international payments; and reporting issues as required to keep us in compliance with our Quality department.

This is a competitively paid position. We offer benefits and 401(k). We’re located just a couple of blocks from the Burnside Bridge, on the east side. Parking is really tough, so access to public transit or alternative methods that don’t require parking is the best bet for getting here every day.

To Apply: Your cover letter should briefly tell us why you want to work for True Terpenes.

What You Should Already Know, Do, or Have:

• High School diploma; Bachelor’s degree preferred
• 3+ years of retail and/or customer service experience
• 1+ year of supervisory experience
• Excellent written and verbal communication skills
• Ability to creatively solve problems
• Ability to relate well to all kinds of people
• Diplomatic and tactful in managing customer issues
• Teamwork orientation
• Ethical conduct
• Strong digital and physical organizational skills

• Technical skills with the Google business platform (ZenDesk and Asana project management system, preferred)
• Adaptive to using new platforms as the company grows and sales objectives shift
• Organized in curating, tracking and communicating sales & service KPIs
• Vigilant in documenting customer service meetings via standardized recaps and detailed note taking

EEO Statement At True Terpenes, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. True Terpenes is proud to be an equal opportunity employer.

Job Type: Full-time

Salary: $25.00 to $28.00 /hour

Experience:

• supervisory: 1 year (Required)
• customer service: 3 years (Required)
• cannabis: 1 year (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave
• Other

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• 8 hour shift

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Temporarily due to COVID-19

Apply for this job with True Terpenes

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Our Company:
At City Cannabis, we are passionate about sharing our knowledge and expertise with the canna-
curious, the experienced users, as well as those looking to rediscover cannabis in the legal market.
Everyday, we are learning more about how cannabis can help people unwind. In the new world of
legal cannabis, our vision is shaped by a desire to erase the stigma and change the perceptions
around cannabis and its consumers.
City Cannabis Co. currently has 4 store locations in Canada.
The Opportunity:
We are looking for an experienced and knowledgeable Customer Service Supervisor (Retail) who
can efficiently run the daily operations of our business and provide excellent service to our
valued customers.
Responsibilities:

• Direct and supervise employees engaged in sales or cashier duties, or in performing

services for customers.

• Independently assign employees to duties as required in the day-to-day operations.
• Provide excellent customer service by greeting and assisting customers, and responding to

inquiries and complaints.

• Monitor sales activities to ensure that customers receive satisfactory service and quality

goods at all times.

• Enforce safety, health, and security rules; Perform work activities of subordinates, such as

cleaning and organizing shelves and ensuring that displays meet the visual standards of the
store.

• Process payments via cash, credit or debit card and deal with returns of merchandise as per

company rules & policies.

• Prepare End-of-Day reports for management, including daily sales volumes, product

information, personnel matters such as staff endorsements, customer feedback and
complaints.

• Opening and closing operations.
• Facilitate customer returns both at store level as well as with wholesalers.
• Communicate with Licensed Sales Representatives at store level to identify future training

opportunities.

• Build customer retention by coaching new hires to remember guests’ names.
• Responsible for Cannabis Registry accuracy and security of product displays.
• Leading pre-shift huddles to increase product/industry knowledge (groups of 12+ people).
• Be able to lead an inventory if necessary.

Required Experience/Skills:

• Mandatory: BC Cannabis Worker Security Verification
• 2 Years or more in Customer Service Supervisor roles
• 5+ years in Customer Service setting
• Previous experience in legal retail cannabis store for 6 months or more
• Must be able to supervise 12+ staff members (incl. retail sales persons and sales clerks,

cashiers; hosts/security; back of house staff), with an overall team of 30+ diverse
personalities

• Required to work multiple sales floor positions as business dictates and direct reports to do

the same in periods of high volume.
Preferred Experience/Skills:

• Train new sales staff, monitor their performance and report to management
• Cannabis specific accreditations and certifications (CanSell, CannaReps, or similar courses).
• Serving It Right certificate.
• Vast knowledge of Cannabis history, anatomy biochemical composition, extractions,

methods of consumption and appropriate portion control/dosage.

• Ability to memorize an extensive number of constantly changing product lineup, including

cannabis flower, concentrate, edible and topical products from various brands

• Confident understanding of federal and provincial cannabis regulations, risks and harms of

cannabis, able to clearly communicate to clients basics of responsible use.
About you:

• Must be available to work shifts on Friday and/or Saturday evenings 6 times per

month!

• Fast-paced environment
• Work under pressure
• Attention to detail
• Standing and walking for extended periods
• Able to lift 50+ lbs
• Effective interpersonal skills
• Flexibility; Accurate
• Team player
• Excellent oral and written communication
• Client focused
• Reliable
• Highly organized
• Multi-tasking abilities
• Tech-savvy

Security and Safety:

• BC Cannabis Worker Security Verification (mandatory)
• 19+ years of age

Wage:
$20.25 hourly for 40 hours per week
Position Type:
Permanent, Full time
Working Schedule:
Day time, Evenings, Weekends.
Starting Date:
As soon as possible
Benefits:
Medical, Dental, Optical benefits, Vacation Match program, Employee Discount
Education:
Secondary (high) school graduation certificate
Contact details:
City Cannabis Co.
651 Robson St, Vancouver, BC V6B 2B9
Email: [email protected]
***No phone calls please***
We would like to thank everyone for applying, however, due to the volume of applications received
only those moving forward to the interview process will be contacted. We welcome applications from
everyone irrespective of gender and ethnic group however, as members of ethnic minority groups
such as aboriginals, youth and new immigrants are currently under-represented at this level of post,
we would encourage applications from members of these groups. Selection will be based on merit
alone.

Apply for this job with Wildflower Brands

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.