Cannabis Il Customer Experience Supervisor Jobs

Join our team at 210 Cannabis Company, where you will find supportive leadership, a committed staff and an engaging work culture that emphasizes employee development and recognition, teamwork, safety, customer service and fun. As part of our team, you would be responsible for upholding our values of integrity, quality, knowledge, friendship and community. Bring your passion and skills to 210 Cannabis Company, and help us realize our goals by promoting our culture and shared values, strengthening our brand, and providing exceptional customer experience. If you’re looking for an amazing opportunity in a brand new facility, coupled with strategic advantages and unlimited upside potential, then join the 210 Cannabis Company team for your next adventure.

As our Customer Experience Supervisor, some of your job perks will include:

• Generous employee discount at 210 Cannabis Company.


• Benefits - Health, Dental and Vision insurance available on 1st of month after hire date. Choose either a PPO or HDHP with a Health Savings Account.


• Paid Time Off (PTO) earned to plan for future paid days off from work.


• Eight holidays that pay double your hourly wage.


• Discounts at Angel of the Winds Casino Resort + 20 cents off per gallon at Angel of the Winds Fuel.


• Eight-hour shifts.

Applicants must be available to start by 8/12/2022.

Position Title: Customer Experience Supervisor

Department: 210 Cannabis Company (non i502 cannabis retail)

Wage: $23.98 per hour, Full Time

Reports to: General Manager

Position Summary
The Customer Experience Supervisor is responsible for supervising the Budtender team and merchandising. This role will be required to maintain a positive environment, motivate the staff, support staff during difficult customer interactions and ensure all customer service expectations are upheld.

Essential Duties and Responsibilities

• Support the sales team with dispensary In-Store pop-ups, staff trainings, special events, and promotions. Create and develop dispensary staff incentives, contests and in-store features.


• Coordinate objectives with marketing and sales departments.


• Ensure merchandising and brand placement to company standards.


• Identify brand-building areas to include increased product/brand placements (monthly goal assigned monthly/quarterly).


• Evaluate customer objectives and provide solutions to generate additional sales.


• Ensures compliance for age restricted sales. Assure that all Budtenders and Leads comply with regulations.


• Organizes breaks and lunch periods to accommodate customer flow and operations.


• Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids.


• Assist in communicating all information to staff regarding special promotions and sale items.


• Oversee compliance of staff with established policies and standards, such as safekeeping of funds and property, personnel practices, security, sales and record-keeping procedures.


• Properly communicates with other Supervisors, and management.


• Ensures that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.


• Be available to work evenings and weekends as needed.


• Assume Budtender responsibilities as needed.


• Performs all other duties assigned by management.

Supervisory Responsibilities
Supervisory responsibilities include directing Leads and budtenders of the cannabis dispensary.

Required Knowledge, Skills and Abilities

• Proven skills in business and financial management.


• Demonstrated ability to work proactively diverse and inclusive organization.


• Excellent, proven interpersonal, verbal and written communication skills.


• Effective problem solving and mediation skills.


• Demonstrated ability to share skills and knowledge with others.


• Proficiency with office computer equipment and software.


• Demonstrated ability to multi task and work in a fast-paced setting.


• Proven ability to cope with conflict, stress and crisis situations.


• Ability to operate computer equipment and/or customize software.


• Must have decision-making and reasoning skills.


• Must be a team player and demonstrate reliability.


• Knowledge of modern office practices.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Frequently involves standing at stationary customer services windows.


• Occasionally lift and/or move up to 60 pounds.


• Constantly requires the ability to give and receive detailed information through verbal communication.


• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.


• Constantly requires working with fingers rather than the whole hand or arm.


• Constantly requires repetitive movement of the wrists, hands and/or fingers.


• Often requires walking or moving about to accomplish tasks.


• Occasionally requires standing and/or sitting for sustained periods of time.


• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.


• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.

Position Qualifications

• A minimum of two to four years of experience in personnel management, including hiring and supervision


• A minimum of two years’ experience in sales and knowledge of cannabis products preferred.


• Stillaguamish Tribe of Indians is a drug free workplace. All employees are subject to a pre-employment drug screen.


• Must successfully pass a background check.

Travel Requirements
There are no travel requirements for this position.

Apply for this job with Stillaguamish Tribe of Indians

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Join our team at 210 Cannabis Company, where you will find supportive leadership, a committed staff and an engaging work culture that emphasizes employee development and recognition, teamwork, safety, customer service and fun. As part of our team, you would be responsible for upholding our values of integrity, quality, knowledge, friendship and community. Bring your passion and skills to 210 Cannabis Company, and help us realize our goals by promoting our culture and shared values, strengthening our brand, and providing exceptional customer experience. If you’re looking for an amazing opportunity in a brand new facility, coupled with strategic advantages and unlimited upside potential, then join the 210 Cannabis Company team for your next adventure.

Applicants must have open availability and must be able to start by 7/6/2022.

As our Customer Experience Supervisor, some of your job perks will include:

• Generous employee discount at 210 Cannabis Company.


• Health Benefits - Medical, Dental, Vision available on 1st of month after hire date. Choose either a PPO or HDHP with a Health Savings Account.


• Paid Time Off (PTO) earned to plan for future paid days off from work.


• 401(k) retirement with generous company match.


• Eight holidays that pay double your hourly wage.


• Discounts at Angel of the Winds Casino Resort + 20 cents off per gallon at Angel of the Winds Fuel.


• Eight-hour shifts.

Position Title: Customer Experience Supervisor

Department: 210 Cannabis Company (non-i502 cannabis retail)

Wage: $23.98 per hour

Reports to: General Manager

Position Summary
The Customer Experience Supervisor is responsible for supervising the Budtender team and merchandising. This role will be required to maintain a positive environment, motivate the staff, support staff during difficult customer interactions and ensure all customer service expectations are upheld.

Essential Duties and Responsibilities

• Support the sales team with dispensary In-Store pop-ups, staff trainings, special events, and promotions. Create and develop dispensary staff incentives, contests and in-store features.


• Coordinate objectives with marketing and sales departments.


• Ensure merchandising and brand placement to company standards.


• Identify brand-building areas to include increased product/brand placements (monthly goal assigned monthly/quarterly).


• Evaluate customer objectives and provide solutions to generate additional sales.


• Ensures compliance for age restricted sales. Assure that all Budtenders and Leads comply with regulations.


• Organizes breaks and lunch periods to accommodate customer flow and operations.


• Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids.


• Assist in communicating all information to staff regarding special promotions and sale items.


• Oversee compliance of staff with established policies and standards, such as safekeeping of funds and property, personnel practices, security, sales and record-keeping procedures.


• Properly communicates with other Supervisors, and management.


• Ensures that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.


• Be available to work evenings and weekends as needed.


• Assume Budtender responsibilities as needed.


• Performs all other duties assigned by management.

Supervisory Responsibilities
Supervisory responsibilities include directing Leads and budtenders of the cannabis dispensary.

Required Knowledge, Skills and Abilities

• Proven skills in business and financial management.


• Demonstrated ability to work proactively diverse and inclusive organization.


• Excellent, proven interpersonal, verbal and written communication skills.


• Effective problem solving and mediation skills.


• Demonstrated ability to share skills and knowledge with others.


• Proficiency with office computer equipment and software.


• Demonstrated ability to multi task and work in a fast-paced setting.


• Proven ability to cope with conflict, stress and crisis situations.


• Ability to operate computer equipment and/or customize software.


• Must have decision-making and reasoning skills.


• Must be a team player and demonstrate reliability.


• Knowledge of modern office practices.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• Frequently involves standing at stationary customer services windows.


• Occasionally lift and/or move up to 60 pounds.


• Constantly requires the ability to give and receive detailed information through verbal communication.


• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.


• Constantly requires working with fingers rather than the whole hand or arm.


• Constantly requires repetitive movement of the wrists, hands and/or fingers.


• Often requires walking or moving about to accomplish tasks.


• Occasionally requires standing and/or sitting for sustained periods of time.


• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.


• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.

Position Qualifications

• A minimum of two to four years’ of experience in personnel management, including hiring and supervision


• A minimum of two years’ experience in sales and knowledge of cannabis products preferred.


• Stillaguamish Tribe of Indians is a drug free workplace. All employees are subject to a pre-employment drug screen.


• Must successfully pass a background check.

Travel Requirements
There are no travel requirements for this position.

Apply for this job with Stillaguamish Tribe of Indians

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Customer Experience Supervisor is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals at PharmaCann.
The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Duties and responsibilities or (Essential Functions)

• Lead by example by consistently meeting and exceeding personal sales volume and KPI goals, and support Cannabis Sales Consultants to do the same.
• Develop and facilitate high customer experience standards, to include excellent customer centered culture and industry leading customer engagement through sales training and product knowledge.
• Execute a world class hospitality program to drive repeat business through strong local grassroots networking and customer data capture.
• Assist store supervisors with executing business initiatives in an effective and efficient manner.
• Report to Manager, Sales and Customer Experience to identify training and development needs and support of Cannabis Sales Consultants.
• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.
• Accountable for accurately utilizing PharmaCann’s Point of Sale system.
• Execute PharmaCann’s dispensary protocols including safety protocols.
• Active participant in the recruitment, interview and hire process of filling open positions in a timely manner based on store performance and volume.
• Train employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy and procedures.
• Set up a training calendar and ensure associate onboarding and new hire training completion.
• Manage continuous training and development with team members through training curriculums that provide consistency across all stores.
• Make recommendations and deliver team members’ performance appraisals in partnership with management; collaborate on team member’ performance management, succession planning, development of members strengths and improvement of weaknesses.
• Coach team members on performance, attendance, violation of company and compliance policies in partnership with management and HR.
• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
• This role may be required to assist with other duties as assigned, as well as in other functions of the operation including but not limited to: call center, inventory, outreach, security, delivery acceptance and visual merchandising

Qualifications

• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years’ experience with customer service in a fast-paced retail environment
• Exceptional customer service skills
• Previous supervisory or management experience highly preferred
• Demonstrated ability to achieve individual sales goals and metrics
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise to accurately manage a register
• Strong attention to detail and ability to solve and resolve problems in a calm, professional and courteous manner.
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business minded personality
• A highly ethical and self-motivated individual with the ability to adapt to different situations
• Demonstrated Personal Effectiveness and Credibility
• Possess Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays and flexible work availability.
• May require some travel.
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to use a phone, read, speak and listen.. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

This position is directly responsible for managing the dispensary Cannabis Sales Consultant team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

Join the movement!

Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates fourteen dispensaries and four production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

Job Description

The Customer Experience Supervisor is responsible for leading the dispensary team by setting personal examples that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all sales and customer experience goals at PharmaCann.
The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and customer experience.

Duties and responsibilities or (Essential Functions)

Lead by example by consistently meeting and exceeding personal sales volume and KPI goals, and support Cannabis Sales Consultants to do the same.
Develop and facilitate high customer experience standards, to include excellent customer centered culture and industry leading customer engagement through sales training and product knowledge.
Execute a world class hospitality program to drive repeat business through strong local grassroots networking and customer data capture.
Assist store supervisors with executing business initiatives in an effective and efficient manner.
Report to Manager, Sales and Customer Experience to identify training and development needs and support of Cannabis Sales Consultants.
Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.
Accountable for accurately utilizing PharmaCann’s Point of Sale system.
Execute PharmaCann’s dispensary protocols including safety protocols.
Active participant in the recruitment, interview and hire process of filling open positions in a timely manner based on store performance and volume.
Train employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy and procedures.
Set up a training calendar and ensure associate onboarding and new hire training completion.
Manage continuous training and development with team members through training curriculums that provide consistency across all stores.
Make recommendations and deliver team members’ performance appraisals in partnership with management; collaborate on team member’ performance management, succession planning, development of members strengths and improvement of weaknesses.
Coach team members on performance, attendance, violation of company and compliance policies in partnership with management and HR.
Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the store.
Projects a positive image of the organization to employees, customers, industry, and community.
Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.
This role may be required to assist with other duties as assigned, as well as in other functions of the operation including but not limited to: call center, inventory, outreach, security, delivery acceptance and visual merchandising

Qualifications

• Minimum 21 years of age (or as required by state regulations)
• Minimum 2 years’ experience with customer service in a fast-paced retail environment
• Exceptional customer service skills
• Previous supervisory or management experience highly preferred
• Demonstrated ability to achieve individual sales goals and metrics
• Strong analytical skills to assess data, facts, and figures
• Intermediate-level math skills
• Proven expertise to accurately manage a register
• Strong attention to detail and ability to solve and resolve problems in a calm, professional and courteous manner.
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Business minded personality
• A highly ethical and self-motivated individual with the ability to adapt to different situations
• Demonstrated Personal Effectiveness and Credibility
• Possess Global & Cultural Awareness
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Working conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays and flexible work availability.
• May require some travel.
• May be required to work outdoors and/or during inclement weather.

Physical requirements

While performing the duties of this job, the employee is regularly required to use a phone, read, speak and listen.. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.

Direct reports

This position is directly responsible for managing the dispensary Cannabis Sales Consultant team..

Additional Information

All your information will be kept confidential according to EEO guidelines.

PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available.

Apply for this job with PharmaCannis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.