Cannabis jobs at Bloomios Private Label LLC
We know of 2 jobs at Bloomios Private Label LLC as of April 2024, including roles such as Customer Service Manager, and Customer Service Supervisor.
More than 30+ days
Bloomios Private Label is a manufacturer in the production of hemp derived products for many familiar brands on the shelves of your favorite retailers!
Committed to excellence, we are working toward a brighter future in private and white label options for the industry and moreover focused on building one of the best places to work in Daytona!
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Come join our team, experience the difference and be a part of making history!
About the Role
As a Customer Service Manager you will lead our customer service department. The CSM will provide outstanding customer service to our clients and customers by developing effective customer services procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Knowledge, Skills, and Abilities
- Apply the standard operating procedures of customer service
- Ability to respond in a timely manner
- Easy-to-understand way to solve a problem
- Communicate effective and clearly
- Abillity to solve problems effectively
- Understanding the industry knowledge and terminology
- Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting
Essential Functions:
Duty--Service Management
Tasks:
- Supervise day to day operations in the customer service department
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Maintain accurate records and document all customer service activities and discussions
- Assess service statistics and prepare detailed reports on findings
- Hire and train new customer service personnel
- Manage the approved budget of the customer service
Duty--Communication & Customer Relations
Tasks:
- Respond to customer service issues in a timely manner
- Implement an effective customer loyalty program
- Stay informed on the latest industry trends, techniques and methods
- Manage and optimize KPI’s
Other Functions:
- Other duties and/or tasks that may be assigned on an as-needed basis
Minimum Qualifications:
- Degree in business administration or a related field. Any combination of relevant education and/or experience may be substituted for the educational requirement on a year-for-year basis
- Minimum of 2 years working experience as a customer service manager in the Cannabis/Hemp industry
- Proficiency in Google Suite (Sheets, Docs, Gmail) and customer service software
- Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting
- Excellent communication skills, both written and verbal
- Strong critical thinking and negotiation skills
- Strong planning and organizational skills
- Excellent leadership and interpersonal skills
- Ability to work independently
- CRM Implementation / Management experience
- KPI Management / Optimization
Working Environment:
- Office setting may include long periods of sitting and computer interface
- May be exposed to unusual elements like chemicals, biohazardous materials, dirt, dust, fumes, and/or loud noises from machinery while in the warehouse
- May be exposed to temperatures that fluctuate from hot to cold
Position Relationship:
Reports to--Director of Manufacturing
Supervises--Customer Service Associates
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 5 years
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
Experience:
- CRM: 5 years (Required)
- Management: 3 years (Preferred)
Work Location: One location
Apply for this job with Bloomios Private Label LLC
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Bloomios Private Label is a manufacturer in the production of hemp derived products for many familiar brands on the shelves of your favorite retailers!
Committed to excellence, we are working toward a brighter future in private and white label options for the industry and moreover focused on building one of the best places to work in Daytona!
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Come join our team, experience the difference and be a part of making history!
About the Role
As a Customer Service Manager you will lead our customer service department. The CSM will provide outstanding customer service to our clients and customers by developing effective customer services procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Knowledge, Skills, and Abilities
- Apply the standard operating procedures of customer service
- Ability to respond in a timely manner
- Easy-to-understand way to solve a problem
- Communicate effective and clearly
- Abillity to solve problems effectively
- Understanding the industry knowledge and terminology
- Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting
Essential Functions:
Duty--Service Management
Tasks:
- Supervise day to day operations in the customer service department
- Create effective customer service procedures, policies, and standards
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Maintain accurate records and document all customer service activities and discussions
- Assess service statistics and prepare detailed reports on findings
- Hire and train new customer service personnel
- Manage the approved budget of the customer service
Duty--Communication & Customer Relations
Tasks:
- Respond to customer service issues in a timely manner
- Implement an effective customer loyalty program
- Stay informed on the latest industry trends, techniques and methods
- Manage and optimize KPI’s
Other Functions:
- Other duties and/or tasks that may be assigned on an as-needed basis
Minimum Qualifications:
- Degree in business administration or a related field. Any combination of relevant education and/or experience may be substituted for the educational requirement on a year-for-year basis
- Minimum of 2 years working experience as a customer service manager in the Cannabis/Hemp industry
- Proficiency in Google Suite (Sheets, Docs, Gmail) and customer service software
- Read, write, speak and understand English for the purpose of following written policies and procedures, completion of reports, and communicating with others in the work setting
- Excellent communication skills, both written and verbal
- Strong critical thinking and negotiation skills
- Strong planning and organizational skills
- Excellent leadership and interpersonal skills
- Ability to work independently
- CRM Implementation / Management experience
- KPI Management / Optimization
Working Environment:
- Office setting may include long periods of sitting and computer interface
- May be exposed to unusual elements like chemicals, biohazardous materials, dirt, dust, fumes, and/or loud noises from machinery while in the warehouse
- May be exposed to temperatures that fluctuate from hot to cold
Position Relationship:
Reports to--Director of Manufacturing
Supervises--Customer Service Associates
Job Type: Full-time
Pay: $36,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- CRM: 1 year (Required)
- Management: 1 year (Preferred)
Work Location: One location
Apply for this job with Bloomios Private Label LLC
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.