Cannabis Customer Support Supervisor Jobs

DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Customer Service / Dispatch Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.

The ideal candidate is a self-starter willing to work independently and, in a team, setting goals to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in Oakland or surrounding areas.

Responsibilities:

• Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.

• Cultivates customer relationships and manage account needs on an individual basis

• Maintains accurate records of all new and existing clients.

• Assists the company in helping develop and execute long-term goals.

• Keeping up with the cannabis industry and spread brand awareness and prospect for new clients

• Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment

• Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees

• Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.

• Assisting the management team in identifying trends and establishing call center goals.

• Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

• Taking on other tasks or projects to support management and call center operations.

Requirements:

• 3+ years of inside sales and/or call center management experience

• Prior experience as a sales manager managing salespeople and/or call center management

• Typing speed of at least 50 WPM.

• Bachelor’s degree preferred but not required

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Knowledge of management principles and familiarity with company services and policies.

• Strong coaching and leadership skills, ability to motivate employees.

• Decisiveness and attention to detail.

• Excellent computer skills

• Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.

• We provide a friendly, business casual environment with a competitive salary
• Weekend availability and late evenings is a must.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

Apply for this job with DeliverMD

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Customer Service / Dispatch Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunities for advancement given our fast growth.

The ideal candidate is a self-starter willing to work independently and, in a team, setting goals to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in Oakland or surrounding areas.

Responsibilities:

• Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.

• Cultivates customer relationships and manage account needs on an individual basis

• Maintains accurate records of all new and existing clients.

• Assists the company in helping develop and execute long-term goals.

• Keeping up with the cannabis industry and spread brand awareness and prospect for new clients

• Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment

• Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees

• Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.

• Assisting the management team in identifying trends and establishing call center goals.

• Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

• Taking on other tasks or projects to support management and call center operations.

Requirements:

• 3+ years of inside sales and/or call center management experience

• Prior experience as a sales manager managing salespeople and/or call center management

• Typing speed of at least 50 WPM.

• Bachelor’s degree preferred but not required

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Knowledge of management principles and familiarity with company services and policies.

• Strong coaching and leadership skills, ability to motivate employees.

• Decisiveness and attention to detail.

• Excellent computer skills

• Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.

• We provide a friendly, business casual environment with a competitive salary
• Weekend availability and late evenings is a must.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

Apply for this job with DeliverMD

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.