Cannabis Customer Support Intake Specialist Jobs

Customer Support and Intake Specialist

Company Profile

Agricor and our sister hemp testing lab, Botanacor, have joined forces with SC Laboratories, Inc. based in Santa Cruz, CA, to provide cannabis and hemp brands with access to the most comprehensive, industry-forward testing solutions in North America.

The combination brings together three of the longest standing and most respected cannabis and hemp testing organizations in the U.S. and forms the foundation of a national testing network. The combination will bring value to both the hemp and cannabis industries, ranging from access to a broader range of testing resources, improved data delivery, innovative science, instrument redundancy and increased testing capacity, and improved operations to accelerate turnaround times.

Agricor is seeking a full time Customer Support and Intake Specialist to join the team.

Position Summary

The Customer Support and Intake Specialist’s primary responsibilities will include but are not limited to screening all persons prior to entry, greeting and checking-in qualified patients and caregivers, conducting the patient intake process, entering patient data and collaborating with Lab Analysts to work on getting what our customers need and want.

Specific Duties/Responsibilities:

• Manage outstanding phone and in-person customer service skills.
• Be first point of contact for employees, patrons, visitors, deliveries, and inspectors
• Receive and inspect samples as they come into facility to ensure proper packaging, no leaks, damages, etc.
• Daily duties include opening packages from customers regularly and will be required to utilize proper PPE if necessary.
• Be able to follow proper intake processes on all samples in accordance with Standard Operating Procedures.
• Work closely with sales team to assist with any customer inquiries or questions.
• Answer general and technical questions from customers involving due date of sample(s), status of sample(s) in testing, etc.
• Maintain sample storage in compliance with State law
• Help to maintain a clean, safe, welcoming environment inside and outside the facility
• Daily duties require proficiency in Microsoft Word, Excel, internet; comfortable learning/using new software.
• Complete additional projects assigned by the Manager.

Qualifications and Required Experience:

• High school diploma or equivalent required; 2+ years post-secondary education in a related field preferred.
• Must have strong communications skills; excellent customer service skills; proficiency using Google applications including Drive and Docs; advanced knowledge of Microsoft Office applications and email.
• Must be able to communicate clearly, calmly and in a positive, helpful manner, adapt to a varied clientele, ability to multi task, prioritize and manage time effectively, ability to work in a fast-paced environment, ability to work well with others, ability to read, write, and speak English.
• Other Characteristics: Comfortable working in the cannabis industry.
• Must have 1-2 years of experience in a customer service role; client-service intensive industry (hospitality, retail, medical) preferred.
• Requires extended time standing, walking, bending and reaching.

Compensation: $18 /HR

All employment offers will be contingent upon successful completion of a background check.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SC Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Denver, CO 80223: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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