Cannabis Csr Customer Service Representative Jobs

Role and Responsibilities

• Understand and demonstrate compliance to State and Local laws.
• Must articulate and be well-schooled on the various types, strains and THC levels associated with the products.
• Providing registered patients and customers with education, support, and allowable amounts of medical cannabis.
• Entering product and client information into Leaflogix & METRC.
• Educating patients on the different strains of cannabis, their purported effects on different medical conditions, and the different methods and routes of administering medical cannabis.
• Observing patients for symptoms that could signify unhealthy or unstable usage of medical cannabis. Client Service Agents are to alert the manager immediately if they notice these signs or symptoms.
• Maintaining a safe and secure retail room, including escorting both patients and non-patient visitors.
• Safely and securely transporting medical cannabis and medical cannabis products to off-site patients. Maintaining a valid driver’s license.

Qualifications and Education Requirements
None; however, cannabis bud tenders must be at least 21 years of age and be able to attain and maintain a cannabis Dispensary Agent Card
Preferred Skills
· A minimum of 2 years of customer service required.

· A minimum of 2 years of accurate money handling, data entry and inventory skills needed.

· A minimum of 1year retail sales

· Understand in a demonstrative way a minimum education of 12th grade math.

· Understand weights and measurements.

· Excellent English communication skills both oral and in writing.

· Bilingual a plus.

· Computer knowledge of Microsoft Office excel, word and outlook required.

· Great organizational capability, high standards of business and personal ethical conduct, takes initiative and self-directed, compassionate, kind, accommodating, patient.

· Attention to detail and accuracy, multitasking and problem-solving skills.

· Ability to work independently but understands the value of collaboration.

· Pleasant and professional with a well-groomed appearance.
Additional Notes
Dispensary Training

· Before commencing work at a cannabis establishment, the cannabis establishment agent shall receive, at a minimum, training and instruction in the following:

· The proper use of security measures and controls that have been adopted for the prevention of diversion, theft or loss of cannabis.

· Procedures and instructions for responding to an emergency.

· State and Federal Statutes and regulations related to the use of cannabis.

· The different strains of cannabis.

· The different methods of using cannabis and cannabis products

· Learning to recognize signs of cannabis abuse or impairment or instability in the use of cannabis by a consumer.

· Clinical effects of cannabis on the human body and how THC affects the consumer

· Methods of refusing entry or sales to prohibited persons, including, without limitation:

· Verifying identification and using age verification devices;

· Education on the effects of cannabis on persons under 21 years of age; and

· Recognition of false or altered identification;

· Understanding the role of law enforcement in confirming compliance with laws and regulations relating to cannabis;

· Applicable state and local laws and regulations regarding cannabis;

· Preventing unlawful consumption of cannabis, including, without limitation, information regarding laws which prohibit open or public consumption of cannabis;

· Preventing the use of cannabis by persons under the age of 21 years, including, without limitation, laws which prohibit such use and the penalties for the violation of such laws

· How to prevent and address disturbances; and

· The responsibility of the cannabis establishment agent to put into effect strategies adopted by the cannabis establishment to prevent the diversion of cannabis.

· Electronic verification system.

· Dispensary facility operating hours: Sunday – Thursday 8:00am – 12:00am

Friday & Saturday 8:00am – 1:00am
There are no observed holidays.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Night shift
• Weekend availability

COVID-19 considerations:
Employees are required to provide proof of an FDA-approved vaccination against COVID-19.

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Dispensary Agent Card (Preferred)

Work Location: One location

Apply for this job with Euphoria Wellness

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are in need of CSR's to join our amazing retail work family! : )

This position is full-time, with a requirement of 5 shifts per week. CSR's will need to have at least 2 closing shifts (3:15pm - 10:30pm) per week, 1 of those closing shifts being on a Friday or Saturday night.

The Customer Service Representative ("CSR") must provide superior support, interaction, and educational guidance to LRP customers. The CSR will be cross trained to perform all roles of a LRP CSR which includes Checkout Associate, Floor Sales Associate, Guest Relations, Order Fulfillment. The CSR operates with direct supervision from the GM.

Tasks and Responsibilities –

• 1. Checkout Associate Core Responsibilities:

• Process cash and debit payments for in-store and online customer purchases, while ensuring all orders are properly secured and have POS receipt attached to or put inside of exit bag.

• Maintain organization and cleanliness of cashier counter and personal workspaces.

• Follow LRP Cash Handling Policy and Procedures/counting POS drawer at end of shift.

• Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.

• Maintain awareness of customer input and suggest changes to improve services or products.

• 2. Floor Sales Associate Core Responsibilities:

• Greet customers as they enter the dispensary.

• Engage, upsell, connect with customers.

• Ability to place order on tablet.

• Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.

• Maintain awareness of customer input and suggest changes to improve services or products.

• 3. Guest Relations (“GR”) Core Responsibilities:

• Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.

• Check in customers by scanning government issued photo ID.

• Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).

• Answer incoming phone calls.

• Monitor surveillance cameras located in Guest Relations.

• Alert LRP personnel of curbside pickups.

• Maintain organization and cleanliness of GR.

• Record specific customer requests on Guest Relations call log when applicable, and contacting that customer to communicate previous requests, if applicable.

• 4. Order Fulfillment Core Responsibilities:

• Package customer orders for curbside pickup, online orders, and in-store orders via Dutchie.

• Package customer orders while ensuring the correct quantities and product are placed in exit bag.

• Maintain quality and appearance of product by double checking for expired dates.

• Assist with notifying MOD of inventory levels to ensure accurate menu information.

• Maintain organization and cleanliness of Fulfillment vault.

• Order Fulfillment may also include role of Curbside Core Responsibilities:

• Assist with Order Fulfillment duties between pickups.

• Monitor surveillance cameras and Dutchie tablet located in Fulfillment vault for any curbside arrivals.

• Greet customer at their vehicle and verify their government issued photo ID, then process debit transaction via card terminal. (If customer has cash, escort them inside to a Checkout Associate)

• Once debit transaction is approved, finish transaction on Curbside register located in the store.

• Ensure all orders are properly secured and have POS receipt attached to or put inside of exit bag then bring orders to customers’ vehicle.

• Follow LRP Cash Handling Policy and Procedures/counting Curbside drawer at end of shift.

• Other Core Responsibilities for overall CSR:

• Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.

• Respond to and resolve customer requests, complaints, or compliments in person or on the phone, requesting supervisor support as needed.

• Maintain organization and appearance of dispensary, by daily upkeep and light cleaning, as well as daily COVID sanitizations of all surfaces included on LRP COVID-19 Workplace Safety Policy.

• Assist with opening, shift swap, and close of business procedures.

• Participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.

• Assist dispensary management with research, communications, or any other assigned projects/tasks as needed.

• Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.

• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.

• Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.

• Additional duties as assigned.

Work Styles -
Dependability Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.

Cooperation Job requires working or acting together as a member of a team for a common purpose or benefit.

Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Integrity Job requires consistency of actions, methods, principles, expectations, and outcomes.

Attention to Detail Job requires being careful about detail and thorough in completing work tasks.

Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Initiative Job requires a willingness to personally take on responsibilities and challenges.

Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job Education and Experience -

• High School Diploma or GED required.

• At least 2 years of retail experience required.

• Sales environment experience preferred.

• Retail cannabis industry experience preferred.

Skills -

• Accurate data entry and recordkeeping skills.

• The ability to educate consumers and connect with customers.

• Strong attention to detail, organizational, and time management skills.

• Superior customer service skills.

• Proficiency in Windows-based computer software and internet navigation.

• Proficiency in POS software (Leaf Logix preferred).

Physical Requirement/Work Environment - * Must be able to lift, carry, and balance up to 30 pounds.

• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.

MISSION STATEMENT
At Lazy River Products, it is our mission to be recognized as the Commonwealth’s premier fully integrated cannabis-based Product Development Company.

Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.

At our core, we provide professional, compliant, and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts.

We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.

“Give Back, Grow, Succeed”

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• retail customer service: 1 year (Required)

Work Location: One location

Apply for this job with Lazy River Products LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Role and Responsibilities

• Understand and demonstrate compliance to State and Local laws.
• Must articulate and be well-schooled on the various types, strains and THC levels associated with the products.
• Providing registered patients and customers with education, support, and allowable amounts of medical cannabis.
• Entering product and client information into Leaflogix & METRC.
• Educating patients on the different strains of cannabis, their purported effects on different medical conditions, and the different methods and routes of administering medical cannabis.
• Observing patients for symptoms that could signify unhealthy or unstable usage of medical cannabis. Client Service Agents are to alert the manager immediately if they notice these signs or symptoms.
• Maintaining a safe and secure retail room, including escorting both patients and non-patient visitors.
• Safely and securely transporting medical cannabis and medical cannabis products to off-site patients. Maintaining a valid driver’s license.

Qualifications and Education Requirements
None; however, cannabis bud tenders must be at least 21 years of age and be able to attain and maintain a cannabis Dispensary Agent Card
Preferred Skills
· A minimum of 2 years of customer service required.

· A minimum of 2 years of accurate money handling, data entry and inventory skills needed.

· A minimum of 1year retail sales

· Understand in a demonstrative way a minimum education of 12th grade math.

· Understand weights and measurements.

· Excellent English communication skills both oral and in writing.

· Bilingual a plus.

· Computer knowledge of Microsoft Office excel, word and outlook required.

· Great organizational capability, high standards of business and personal ethical conduct, takes initiative and self-directed, compassionate, kind, accommodating, patient.

· Attention to detail and accuracy, multitasking and problem-solving skills.

· Ability to work independently but understands the value of collaboration.

· Pleasant and professional with a well-groomed appearance.
Additional Notes
Dispensary Training

· Before commencing work at a cannabis establishment, the cannabis establishment agent shall receive, at a minimum, training and instruction in the following:

· The proper use of security measures and controls that have been adopted for the prevention of diversion, theft or loss of cannabis.

· Procedures and instructions for responding to an emergency.

· State and Federal Statutes and regulations related to the use of cannabis.

· The different strains of cannabis.

· The different methods of using cannabis and cannabis products

· Learning to recognize signs of cannabis abuse or impairment or instability in the use of cannabis by a consumer.

· Clinical effects of cannabis on the human body and how THC affects the consumer

· Methods of refusing entry or sales to prohibited persons, including, without limitation:

· Verifying identification and using age verification devices;

· Education on the effects of cannabis on persons under 21 years of age; and

· Recognition of false or altered identification;

· Understanding the role of law enforcement in confirming compliance with laws and regulations relating to cannabis;

· Applicable state and local laws and regulations regarding cannabis;

· Preventing unlawful consumption of cannabis, including, without limitation, information regarding laws which prohibit open or public consumption of cannabis;

· Preventing the use of cannabis by persons under the age of 21 years, including, without limitation, laws which prohibit such use and the penalties for the violation of such laws

· How to prevent and address disturbances; and

· The responsibility of the cannabis establishment agent to put into effect strategies adopted by the cannabis establishment to prevent the diversion of cannabis.

· Electronic verification system.

· Dispensary facility operating hours: Sunday – Thursday 8:00am – 12:00am

Friday & Saturday 8:00am – 1:00am
There are no observed holidays.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Night shift
• Weekend availability

COVID-19 considerations:
Employees are required to provide proof of an FDA-approved vaccination against COVID-19.

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Dispensary Agent Card (Preferred)

Work Location: One location

Apply for this job with Euphoria Wellness

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Summary -

The Customer Service Representative ("CSR") must provide superior support, interaction, and educational guidance to LRP customers. The CSR will be cross trained to perform all roles of a LRP CSR which includes Checkout Associate, Floor Sales Associate, Guest Relations, Order Fulfillment. The CSR operates with direct supervision from the GM.

Tasks and Responsibilities –

• 1. Checkout Associate Core Responsibilities:
• Process cash and debit payments for in-store and online customer purchases, while ensuring all orders are properly secured and have POS receipt attached to or put inside of exit bag.
• Maintain organization and cleanliness of cashier counter and personal workspaces.
• Follow LRP Cash Handling Policy and Procedures/counting POS drawer at end of shift.
• Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Maintain awareness of customer input and suggest changes to improve services or products.
• 2. Floor Sales Associate Core Responsibilities:
• Greet customers as they enter the dispensary.
• Engage, upsell, connect with customers.
• Ability to place order on tablet.
• Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Maintain awareness of customer input and suggest changes to improve services or products.
• 3. Guest Relations (“GR”) Core Responsibilities:
• Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
• Check in customers by scanning government issued photo ID.
• Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
• Answer incoming phone calls.
• Monitor surveillance cameras located in Guest Relations.
• Alert LRP personnel of curbside pickups.
• Maintain organization and cleanliness of GR.
• Record specific customer requests on Guest Relations call log when applicable, and contacting that customer to communicate previous requests, if applicable.
• 4. Order Fulfillment Core Responsibilities:
• Package customer orders for curbside pickup, online orders, and in-store orders via Dutchie.
• Package customer orders while ensuring the correct quantities and product are placed in exit bag.
• Maintain quality and appearance of product by double checking for expired dates.
• Assist with notifying MOD of inventory levels to ensure accurate menu information.
• Maintain organization and cleanliness of Fulfillment vault.
• Other Core Responsibilities for overall CSR:
• Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.
• Respond to and resolve customer requests, complaints, or compliments in person or on the phone, requesting supervisor support as needed.
• Maintain organization and appearance of dispensary, by daily upkeep and light cleaning, as well as daily COVID sanitizations of all surfaces included on LRP COVID-19 Workplace Safety Policy.
• Assist with opening, shift swap, and close of business procedures.
• Participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.
• Assist dispensary management with research, communications, or any other assigned projects/tasks as needed.
• Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.
• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
• Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Additional duties as assigned.

Work Styles -
Dependability Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.

Cooperation Job requires working or acting together as a member of a team for a common purpose or benefit.

Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Integrity Job requires consistency of actions, methods, principles, expectations, and outcomes.

Attention to Detail Job requires being careful about detail and thorough in completing work tasks.

Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Initiative Job requires a willingness to personally take on responsibilities and challenges.

Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job Education and Experience -

• High School Diploma or GED required.
• At least 2 years of retail experience required.
• Sales environment experience preferred.
• Retail cannabis industry experience preferred.

Skills -

• Accurate data entry and recordkeeping skills.
• The ability to educate consumers and connect with customers.
• Strong attention to detail, organizational, and time management skills.
• Superior customer service skills.
• Proficiency in Windows-based computer software and internet navigation.
• Proficiency in POS software (Leaf Logix preferred).

Physical Requirement/Work Environment - * Must be able to lift, carry, and balance up to 30 pounds.

• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.

MISSION STATEMENT
At Lazy River Products, it is our mission to be recognized as the Commonwealth’s premier fully integrated cannabis-based Product Development Company.

Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.

At our core, we provide professional, compliant, and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis Industry here in Massachusetts.

We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.

“Give Back, Grow, Succeed”

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• retail customer service: 1 year (Required)

Work Location: One location

Apply for this job with Lazy River Products LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Salary
$500 - $2,000 a week
Job Type
Full-time
Part-time
Contract
Number of hires for this role
On-going need to fill this role
Qualifications

• 
  
  
  

  • High school or equivalent (Preferred)

  • Customer Service: 1 year (Preferred)

  
  

Full Job Description

We are a DC cannabis review site that is rapidly growing. As a part of our new growth initiative we are helping existing vendor clients find and hire candidates for key positions. This description is for a DC I-71 service that is looking for responsible budtenders to distribute products and gifts promptly to their customers in a curbside setting. Please see additional details below:

Responsibilities

• Work with a team to coordinate and fulfill orders for clients.
• Use customer service skills to create a great client experience.
• Collect payments from clients.
• Inform customers about new products and services.
• Complete logs and reports.

Skills

• Proven work experience in a relevant customer service role.
• Some experience with and knowledge of cannabis (previous work in the industry not required).
• Excellent organizational and time management skills.
• Trustworthy!

***21+ only***

Job Types: Full-time, Part-time, Contract

Pay: $500.00 - $2,000.00 per week

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Weekends

Supplemental Pay:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Full Time Opportunity:

• Yes

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Typical start time:

• 10AM

Typical end time:

• 9PM

Company's website:

• https://www.tokersguide.com

Company's Facebook page:

• https://www.facebook.com/tokersguide

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with Toker's Guide

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Salary
$15 - $18 an hour
Job Type
Part-time
Number of hires for this role
1
Qualifications

• 
  
  
  

  • High school or equivalent (Required)

  • US work authorization (Required)

  • Customer Service: 2 years (Preferred)

  
  

Full Job Description

IMPORTANT! SUBMIT QUICK VIDEO INTERVIEW AT LINK BELOW TO APPLY. You will not be considered if you do not submit this.

https://app.digitalhire.com/interview/6080447f84dc48feed1648ea

Company Overview:

Our fast growing company specializes in all natural kratom herbal supplements sold direct to consumers online. Kratom is a do-it-all (energy boosting, stress melting, and pain relieving) super leaf related to the coffee plant. It was recently described as "the next cannabis" and is helping millions of Americans every day. The industry is growing quickly and this position offers an exciting opportunity to get in on the ground floor.

Position Overview:

Our company is seeking a hard-working individual that can "wear many hats" and become an integral part of our small team. Primary role will be handling customer service inquiries by email, phone and chat. Role will expand as candidate demonstrates ability to take on new responsibilities. Ideal candidate should be tech-savvy, organized, and have problem-solving capabilities. Part time and full time hours available.

Responsibilities:

• Respond to customer service inquiries via email, chat and phone. Work with fulfillment team to satisfy customer requests.
• Work with billing systems and make adjustments for customers (credits, refunds, etc).
• Enter and edit orders in the WooCommerce CRM.
• Take the extra mile to engage customers.

• Maintain organization and cleanliness of office area.

Qualifications:

• Proven customer support experience or experience as a Customer Service Representative.
• Familiarity with CRM systems such as WooCommerce, Shopify, etc
• Familiarity with ShipStation or other shipping management applications
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize and manage time effectively.

• College degree is preferred but not required.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• Fully Remote

Communication method(s) used:

• Email
• Phone
• Chat

Hours per week:

• 10-19
• 20-29

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with Super Organics

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

A minimum of 2 years of customer service or equivalent required.

• A minimum of 2 years of accurate money handling, data entry and inventory skills needed.

• A minimum of 2 years of high end retail sales or equivalent

• Must be at least 21 years of age and be able to attain and maintain a Cannabis Dispensary Agent Card

• Understand in a demonstrative way a minimum education of 12th grade math.

• Understand weights and measurements.

• Excellent English communication skills both oral and in writing.

• Bilingual a plus.

• Computer knowledge of Microsoft Office excel, word and outlook required.

• Great organizational capability, high standards of business and personal ethical conduct, takes initiative and self-directed, compassionate, kind, accommodating, patient.

• Attention to detail and accuracy, multitasking and problem-solving skills.

• Ability to work independently but understands the value of collaboration.

• Pleasant and professional with a well-groomed appearance.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• Dental Insurance
• Employee Discount
• Flexible Schedule
• Health Insurance
• Life Insurance
• Paid Time Off
• Parental Leave
• Vision Insurance

Schedule:

• 10 Hour Shift
• 12 Hour Shift
• 8 Hour Shift
• Day shift
• Holidays
• Monday to Friday
• Night Shift
• On Call
• Overtime
• Weekends

COVID-19 considerations:To keep our employees and customers as safe as possible, we have installed clear plastic barriers, and provide our customers/employees with masks and gloves (if they don’t already have their own).

We abide by all CDC, State and local guidelines.

Experience:

• sales: 2 years (Required)
• customer service: 2 years (Required)

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)

Work authorization:

• United States (Required)

Additional Compensation:

• Store Discounts
• Bonuses

Work Location:

• One location

Communication method(s) used:

• Phone
• In person

Hours per week:

• 10-19
• 20-29
• 30-39

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Company's website:

• www.euphoriawellnessnv.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Euphoria Wellness

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Considering working from home? Now is the time!

(PLEASE READ THE WHOLE JOB POST)

The Fuego Group is looking for upbeat, tech-savvy and friendly individuals that enjoy educating and assisting customers about the cannabis industry. We are looking to fill multiple roles within the company:

1.) Call Center Customer Service Representatives / Consultants

2.) CSR Lead

3.) CSR Manager

We are a Customer Service, Marketing and Lead Generation call center that connects consumers to cannabis delivery services in their area.

We offer flexible schedules, in-depth training, and ongoing cannabis education. Background in Customer Service/Call Center Representative is a plus! Must have an upbeat demeanor and the ability to convey information in a coherent and articulate manner.

To be a remote CSR/Consultant, you simply need a desktop computer and a high-speed internet connection. We will provide you with a VOIP phone, all software, and training.

To apply please go to this link:

https://www.cognitoforms.com/FuegoNetworx/CustomerServiceQA

NOTE: Since this will be a remote position, allow us to get to know you a little bit better by providing a response to questions via video format. And make it seem like you're in an actual interview for a Customer Service Representative position to have a higher chance of getting the job position with us!

Qualifications:

Customer Service Representative: - Should have at least 1 year of customer service experience.Salary: $12 to $15 per hour

CSR Lead: - Should have 1 - 2 years of customer service lead experience.Salary: $15 - $18 per hour

CSR Manager: - Should have 5 years of customer service management or call center experience.

Salary: $52 - $62k yearly salary

Job Type: Full-time Remote “work from home”

Job Type: Full-time

Experience:

• Call Center: 3 years (Preferred)
• sales: 3 years (Preferred)
• customer service: 3 years (Preferred)

Education:

• Associate (Preferred)

Work Remotely:

• Yes

Apply for this job with The Fuego Group

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

THIS POSITION IS STRICTLY 21 AND OLDER ONLY, BY LAW. 18-20 WITH A CURRENT MEDICAL CARD DOES NOT MAKE YOU ELIGIBLE. Our current staff of budtenders are organized, welcoming and efficient and we are looking for a part-time addition to our team who also shares those qualities.

Shop hours are from 6am to 10pm, 7 days a week. Eligible candidates MUST be available for ALL shift time slots, especially on weekends and holidays. (We are open 365 days a year) We are looking for a part-time associate 3-4 days a week. For those who take the initiative, follow directions and maintain a positive attitude, there is potential to move to full-time hours and grow as our company grows.

Customer service is our first concern because we care about our cannabis community and the reputation we are creating in it. We are working diligently to create a warm but professional atmosphere, and our budtenders should strive to achieve the same. We expect our staff to be friendly, patient and have basic knowledge of cannabis.

At least one year of customer service or retail experience requiredEmployee expectations and job duties include:

-Greeting and checking in customers, light phone work/directing of calls-Verifying identification in system is up-to-date-Operation and balancing of register-Answer customer questions & provide product information-Ensure the shop says in neat, tidy order-Light cleaning of shop at closing/opening-Arrive on-time, clean & professional and up to company dress code standards-Follow company policies and work well with other employees.

Job Types: Full-time, Part-time

Pay: $10.50 - $14.00 per hour

Experience:

• BUDTENDING: 3 years (Preferred)
• DISENSARY: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Location:

• Long Beach (Preferred)

Shifts:

• Morning (Required)
• Evening (Required)
• Mid-Day (Required)

Additional Compensation:

• Tips
• Bonuses
• Store Discounts

Benefits:

• None

Communication method(s) used:

• In person

Hours per week:

• 20-29
• 30-39

Typical start time:

• 10PM

Typical end time:

• 10PM

Job Duties:

• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• Weekends required
• Holidays required
• Day shift
• Night shift

Work Remotely:

• No

Apply for this job with CANNABIS COMPANY

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Considering working from home? Now is the time!

(PLEASE READ THE WHOLE JOB POST)

The Fuego Group is looking for upbeat, tech-savvy and friendly individuals that enjoy educating and assisting customers about the cannabis industry. We are looking to fill multiple roles within the company:

1.) Call Center Customer Service Representatives / Consultants

2.) CSR Lead

3.) CSR Manager

We are a Customer Service, Marketing and Lead Generation call center that connects consumers to cannabis delivery services in their area.

We offer flexible schedules, in-depth training, and ongoing cannabis education. Background in Customer Service/Call Center Representative is a plus! Must have an upbeat demeanor and the ability to convey information in a coherent and articulate manner.

To be a remote CSR/Consultant, you simply need a desktop computer and a high-speed internet connection. We will provide you with a VOIP phone, all software, and training.

To apply please go to this link:

https://www.cognitoforms.com/FuegoNetworx/CustomerServiceQA

NOTE: Since this will be a remote position, allow us to get to know you a little bit better by providing a response to questions via video format. And make it seem like you're in an actual interview for a Customer Service Representative position to have a higher chance of getting the job position with us!

Qualifications:

Customer Service Representative: - Should have at least 1 year of customer service experience.Salary: $12 to $15 per hour

CSR Lead: - Should have 1 - 2 years of customer service lead experience.Salary: $15 - $18 per hour

CSR Manager: - Should have 5 years of customer service management or call center experience.

Salary: $52 - $62k yearly salary

Job Type: Full-time Remote “work from home”

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Experience:

• call center: 3 years (Preferred)
• customer service: 3 years (Preferred)

Education:

• Associate (Preferred)

Work Remotely:

• Yes

Apply for this job with The Fuego Group

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

THIS POSITION IS STRICTLY 21 AND OLDER ONLY, BY LAW. 18-20 WITH A CURRENT MEDICAL CARD DOES NOT MAKE YOU ELIGIBLE. Our current staff of budtenders are organized, welcoming and efficient and we are looking for a part-time addition to our team who also shares those qualities.

Shop hours are from 6am to 10pm, 7 days a week. Eligible candidates MUST be available for ALL shift time slots, especially on weekends and holidays. (We are open 365 days a year) We are looking for a part-time associate 3-4 days a week. For those who take the initiative, follow directions and maintain a positive attitude, there is potential to move to full-time hours and grow as our company grows.

Customer service is our first concern because we care about our cannabis community and the reputation we are creating in it. We are working diligently to create a warm but professional atmosphere, and our budtenders should strive to achieve the same. We expect our staff to be friendly, patient and have basic knowledge of cannabis.

At least one year of customer service or retail experience requiredEmployee expectations and job duties include:

-Greeting and checking in customers, light phone work/directing of calls-Verifying identification in system is up-to-date-Operation and balancing of register-Answer customer questions & provide product information-Ensure the shop says in neat, tidy order-Light cleaning of shop at closing/opening-Arrive on-time, clean & professional and up to company dress code standards-Follow company policies and work well with other employees.

Job Types: Full-time, Part-time

Salary: $10.50 to $14.00 /hour

Experience:

• BUDTENDING: 3 years (Preferred)
• DISENSARY: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Location:

• Los Angeles, CA (Preferred)

Shifts:

• Morning (Required)
• Evening (Required)
• Mid-Day (Required)

Additional Compensation:

• Tips
• Bonuses
• Store Discounts

Benefits:

• None

Communication method(s) used:

• In person

Hours per week:

• 20-29
• 30-39

Typical start time:

• 10PM

Typical end time:

• 10PM

Job Duties:

• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• Weekends required
• Holidays required
• Day shift
• Night shift

Work Remotely:

• No

Apply for this job with CANNABIS COMPANY

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Service Representative & Social Media

Cannabis consumption hardware leader is looking to hire a Customer Service Representative in Hayward, California. Additionally you'll be helping with our social media presence.

Job Duties

• Provide daily telephone support
• Handle all customer support inquires thru either phone, chat, or email
• Social media posting and scheduling.

Criteria

• 1-2 years of customer service experience or social media experience
• Must be a cannabis user that uses flower & concentrates
  
• College educated preferred
• Great personality and ability to be detailed oriented
• Professional
• Cannabis knowledge essential

Please submit a Resume and a Cover Letter to be considered (more information below)

Cover Letter

Please include the following:

• Your Instagram Handle
• A brief intro outlining your cannabis usage and experience. We want a person that is well versed in cannabis and uses cannabis consumption hardware such as vaporizer and dab rigs regularly.
• Please include the devices that you have experiencing using & how often you use them on the intro document.

Cloudious9

Cloudious9 is devoted to creating new and better peripherals for cannabis consumption. We believe in boldly breaking the mold of both the old and the new, creating each product from scratch and ensuring consumers results they have never experienced. Cloudious9 is excited to continue building its ecosystem of innovative cannabis consumption products and technologies.

For more information, visit www.Cloudious9.com.

Job Type: Full-time

Salary: $17.00 to $20.00 /hour

Benefits:

• Paid Time Off

Experience:

• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking

Schedule:

• Monday to Friday

Company's website:

• www.Cloudious9.com

Work Remotely:

• No

Apply for this job with Cloudious9

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Theory Wellness is a vertically integrated cannabis brand that operates state-of-the-art cannabis cultivation and dispensing facilities in Massachusetts. We employ enthusiastic and passionate candidates to interact with our customers at our Bridgewater medical dispensary, our Chicopee recreational dispensary, and our Great Barrington medical and recreational dispensary. We aim to provide the highest level of care and stewardship for our visitors through each step of the process of buying cannabis. This customer-facing position will be responsible for fielding customer and patient inquiries for all of our retail locations across a range of categories—from products to hours. Through a variety of channels, the ideal candidate will provide valuable information to customers, field questions, and triage feedback in a swift and timely manner. They will be a champion of customer service and carry the brand experience forward in every interaction, both internally and externally.

*Responsibilities will include:

• Ensuring each customer/patient is provided the highest possible level of service consistent with the Theory brand

• Engaging with customers through our Customer Service portal through a variety of channels, primarily through phone calls, emails, chat

• Educating customers and patients on the range of Theory products, their effects, and manufacturing processes

• Triaging and facilitating product returns and refunds with internal Theory teams

• Monitoring and responding to a range of review sites (Google, Yelp, Leafly, etc.)

• Leveraging strong interpersonal and problems solving skills with clear communication abilities—both written and oral

• Ensuring compliance with all local, Department of Health, and Cannabis Control Commission regulations

• Ability to work in a fast-paced environment dealing with complex issues from regulatory to retail

• Ability to work a flexible schedule based on the needs of the business

• All other duties as assigned

**Requirements:**- 2+ Years in customer service-related experience**- OPEN AVAILABILITY required to accommodate a set-rotating schedule**- Ability to communicate clearly and effectively**- Demonstrate calm under pressure**- You work best in a fast-paced environment**- Ability to solve unexpected problems quickly*- *Strong software and computer skills*- *High-energy, enthusiasm and the willingness to do whatever it takes to get the job done right*- *A passion for cannabis*- *At least 21 years of age*- *No felony convictions, or any offenses related to violence; ability to pass a comprehensive background check**

*

Theory Wellness Inc. is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, or any other factor prohibited by law.

Job Types: Full-time, Part-time

Salary: $16.00 /hour

Experience:

• sales: 2 years (Preferred)

Application Question:

• Based on the job description, please tell us why you would be the perfect candidate for this position?

Additional Compensation:

• Store Discounts

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Communication method(s) used:

• Email
• Phone

Schedule:

• Monday to Friday
• Weekends required
• On call
• Other

Company's website:

• https://www.theorywellness.org/

Company's Facebook page:

• https://www.facebook.com/theorywellness/

Benefit Conditions:

• Only full-time employees eligible

Apply for this job with Theory Wellness

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Assist with printing and packing orders and shipping out wholesale orders

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Perform with a level head under pressure
• Be familiar with the cannabis industry
• Be comfortable around cannabis and other like products.

Job Type: Full-time

Salary: $15.00 to $20.00 /hour

Experience:

• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Required)

Application Question:

• Are you comfortable working around and with cannabis or CBD products? You will not have to use them should you choose not to, just be comfortable working around them.

Additional Compensation:

• Commission
• Store Discounts

Work Location:

• One location

Benefits:

• Health insurance
• Flexible schedule

Communication method(s) used:

• Email
• Phone
• Chat

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• 8 hour shift

Company's website:

• https://pcktvapor.com

Company's Facebook page:

• https://www.facebook.com/pcktvape/?ref=bookmarks

Benefit Conditions:

• Only full-time employees eligible

Apply for this job with PCKT

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Summary/Objective:

· A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and to pass the information to clients

· Maintain proper inventory stock on the sales floor and backstock, as needed

§ Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts

§ Regular/reliable attendance is required

§ Keeping best interest of the company and co-workers in forefront of mind

Required Skills:

· Experience in cash handling and inventory management

· Ability to multi-task and quickly prioritize tasks

· Ability to handle high stress situations, ambiguity and changing priorities

Preferred Qualifications:

· Experience in handling cash

· Experience in inventory management and controls

· Ability to multi-task and quickly prioritize tasks

· Exceptional internal and external customer service and employee relations skills

· Must be dependable, reliable and motivated

· Organization, time management, data entry and math skills

General Housekeeping:

§ Sweep, clean and maintain facility, including breakroom and bathroom

§ Clean windows and front door glass

§ Maintain a clean sales floor by dusting and sanitizing the work areas

Computer Preferred Qualifications:

§ BioTrack for sales transactions, patient records/lookup information, returns/exchanges

§ Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders

§ Other websites to lookup information about cannabis or the NMMCP program.

Physical Demands:

· Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row

· Must be able to lift at least 50 lbs.

· Ability to work in a confined area.

Compensation/Hours:

Compensation -DOE; 15 - 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm

receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.

Key Customer Service Responsibilities:

· Team player with strong communication and organizational skills

· Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter

· Identify and assess clients’ needs to make proper product recommendations

· Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support

· Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates

Job Type: Full-time

Salary: $15.00 /hour

Experience:

• call center: 1 year (Preferred)
• retail: 2 years (Preferred)
• sales: 1 year (Preferred)
• customer service: 1 year (Preferred)
• cash handling: 1 year (Preferred)

Additional Compensation:

• Store Discounts

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Communication method(s) used:

• Phone
• In person

Schedule:

• Weekends required
• Holidays required
• Day shift

Company's website:

• www.Verdesfoundation.org

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Verdes Foundation

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Considering working from home? Now is the time!

(PLEASE READ THE WHOLE JOB POST)

__** The Fuego Group is looking for upbeat, tech-savvy and friendly individuals that enjoy educating and assisting customers about the cannabis industry. We are looking to fill multiple roles within the company:

1.) Call Center Customer Service Representatives / Consultants

2.) CSR Leads

3.) CSR Manager

We are a Customer Service, Marketing and Lead Generation call center that connects consumers to cannabis delivery services in their area.

We offer flexible schedules, in-depth training, and ongoing cannabis education. Background in Customer Service/Call Center Representative is a plus! Must have an upbeat demeanor and the ability to convey information in a coherent and articulate manner.

To be a remote CSR/Consultant, you simply need a desktop computer and a high-speed internet connection. We will provide you with a VOIP phone, all software, and training.

To apply please go to this link:

https://www.cognitoforms.com/FuegoNetworx/CustomerServiceQA

Job Types: Full-time, Part-time

Job Type: Remote “work from home”

Qualifications:

Customer Service Representative: - Should have at least 1 year of customer service experience.Salary: $9 to $11.50 per hour

CSR Lead: - Should have 1 - 2 years of customer service lead experience.Salary: $12 - $14.50 per hour

CSR Manager: - Should have 5 years of customer service management or call center experience.

Salary: $15 - $20 per hour

Job Type: Full-time

Experience:

• customer service manager: 5 years (Preferred)
• customer service representative: 1 year (Preferred)
• customer service lead: 2 years (Preferred)

Apply for this job with The Fuego Group

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

There are always exciting changes at the Verdes Foundation, which gives an opportunity to grow our Team!

Summary/Objective:

A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.

Key Customer Service Responsibilities:

· Team player with strong communication and organizational skills

· Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter

· Identify and assess clients’ needs to make proper product recommendations

· Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support

· Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients

· Maintain proper inventory stock on the sales floor and backstock, as needed

§ Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts

§ Regular/reliable attendance is required

§ Keeping best interest of the company and co-workers in forefront of mind

Required Skills:

· Experience in cash handling and inventory management

· Ability to multi-task and quickly prioritize tasks

· Ability to handle high stress situations, ambiguity and changing priorities

Preferred Qualifications:

· Experience in handling cash

· Experience in inventory management and controls

· Ability to multi-task and quickly prioritize tasks

· Exceptional internal and external customer service and employee relations skills

· Must be dependable, reliable and motivated

· Organization, time management, data entry and math skills

General Housekeeping:

§ Sweep, clean and maintain facility, including breakroom and bathroom

§ Clean windows and front door glass

§ Maintain a clean sales floor by dusting and sanitizing the work areas

Computer Preferred Qualifications:

§ BioTrack for sales transactions, patient records/lookup information, returns/exchanges

§ Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders

§ Other websites to lookup information about cannabis or the NMMCP program.

Physical Demands:

· Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row

· Must be able to lift at least 50 lbs.

· Ability to work in a confined area.

Compensation/Hours:

Compensation -DOE; 15 - 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm

Job Type: Full-time

Salary: $15.00 to $17.00 /hour

Experience:

• relevant: 1 year (Preferred)
• sales: 2 years (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Additional Compensation:

• Store Discounts
• Other forms

Work Location:

• Multiple locations

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Professional development assistance
• Paid time off

Work environment:

• Front desk

Communication method(s) used:

• In person
• Phone

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift

Apply for this job with Verdes Foundation

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.