Cannabis jobs at PCKT

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Assist with printing and packing orders and shipping out wholesale orders

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Perform with a level head under pressure
• Be familiar with the cannabis industry
• Be comfortable around cannabis and other like products.

Job Type: Full-time

Salary: $15.00 to $20.00 /hour

Experience:

• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Required)

Application Question:

• Are you comfortable working around and with cannabis or CBD products? You will not have to use them should you choose not to, just be comfortable working around them.

Additional Compensation:

• Commission
• Store Discounts

Work Location:

• One location

Benefits:

• Health insurance
• Flexible schedule

Communication method(s) used:

• Email
• Phone
• Chat

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• 8 hour shift

Company's website:

• https://pcktvapor.com

Company's Facebook page:

• https://www.facebook.com/pcktvape/?ref=bookmarks

Benefit Conditions:

• Only full-time employees eligible

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