Qualifications
Experience:
Administrative, 1 year (Preferred)
Customer Service, 1 year (Preferred)
Receptionist, 1 year (Preferred)
Education:
Full Job Description
Receptionist will provide excellent customer service and knowledgeable information on cannabis products to patients and customers. This position must maintain a confident and friendly demeanor in high stress situations.
Responsibilities:
Provides general office support with a variety of clerical activities and related tasks.
Responsible for answering incoming calls, directing calls to appropriate staff, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.
Maintains accurate records of patient’s identification and registration documents, manage scheduling patient traffic flow, answer phones and respond to patient and caregiver inquiries.
Ensures that all visitors coming into the store have signed the applicable visitor log.
Maintain an organized environment and facility appearance.
Routes media calls to the General Manager immediately (do not comment unless authorized to do so).
Assist managers with research, communications, or any other assigned projects/task.
Comply with Essence's current policies and procedures and applicable state and local laws.
Customer Service and Record-Keeping:
Welcomes patients and caregivers as they enter the facility. Provide exceptional service for new customers, answering any questions they may have and providing brief orientations and tours when needed.
Obtains the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration in the POS system and with the State’s system when implemented.
Communicates with staff to maintain a steady patient traffic flow to maximize sales and customer satisfaction.
Records and collaborates with the dispensary and transportation staff about telephonic orders to ensure accurate order information and timeliness of delivery.
Responds to and resolves patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.
Answers telephone and directs the caller to the appropriate staff person and take messages.
Maintains organization of desk space and waiting room through daily upkeep and light cleaning.
Documentation:
Ensures all patient and caregiver files are current and required documentation is on file and follows all guidelines issued by the State of Maryland.
Maintains patient database through entering new patients and qualifying out-of- state patients, adding or removing membership, updating changes in information, scheduling appointments and updating patient registration status.
Maintains caregiver paperwork in accordance with the State of Maryland; maintain tracking in system and communicating changes to caregivers.
Communicates with dispensary staff to update online and physical menus as needed.
Coordinates with the dispensary manager for office supplies as needed.
Responsible for outgoing and incoming mail distribution and ensuring post office box is collected weekly.
Reports directly to the Dispensary Manager.
Requirements:
A minimum of one (1) year clerical or receptionist experience is required. Ideal candidates will have worked directly in a high volume office or retail setting.
Basic understanding of cannabis products, different strains and medical benefits of cannabis use is required.
Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
Proven ability to accurately record data.
Ability to answer a multi-phone line system.
Strong attention to detail with ability to work in a fast paced, high-stress environment.
High integrity and honesty.
Proficiency in windows-based software and internet navigation.
Ability to stand, reach, bend, and crouch repetitively, over an extended period of time.
Ability to work in ever changing physical conditions.
Ability to work independently with little to no supervisor or as part of a team is required.
Ability to work day, swing, late-night, weekend, and holiday shifts as scheduled.
Must be able to obtain required licensing at time of hire and submit personal information for licensing and fingerprinting.
Must be 21 years of age or older.
Previous experience working in a cannabis retail setting and knowledge of marijuana policies/laws is a plus.
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends
Experience:
- Administrative: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Receptionist: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Setting:
Ergonomic Workspace:
Administrative Duties:
- Scheduling
- Answering and routing phone calls
- Greeting visitors
Company's website:
Work Remotely:
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