Cannabis Implementation Specialist Jobs
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Here are 13 cannabis jobs mentioning "implementation specialist" in April 2024, at companies like COVA, Trym, Dutchie, and POSaBIT, including positions such as Implementation Specialist, Cannabis SaaS - Implementation & Success Specialist, LIMS Implementation Specialist, and LeafLogix, Implementation Specialist.
More than 30+ days
Implementation & Success Specialist
Are you a passionate customer advocate? Do you get a kick out of working with teams and teaching people? Do you have a knack for problem solving too? If so, come and join the team at Trym! We're a rapidly growing startup, focused on the exciting, legal cannabis market. We offer the premier farm management and compliance management system for cannabis cultivators. Trym already has tremendous traction in the market, now it's time to dominate. Get in on this ground floor opportunity and put your talents to work. Trym has an immediate opening for an Implementation and Success Specialist on our operations team, responsible for ensuring our customers are successful from day one. In this position you will work directly with cultivation clients to learn about their operations, train their teams and help ensure successful product adoption.
Responsibilities and Duties:
- Develop and maintain proficiency in the company's software applications, solution methodologies, core technologies and new product rollouts.
- Plan and conduct online training for new customers.
- Configure and prepare customer accounts for on-boarding and integrations.
- Regularly evaluate and adapt training methods and materials to ensure implementation goals are met
- Maintain up-to-date notes, metrics and implementation progress in company system of record
- Be the primary success owner for early stage customer lifecycle (sales handoff through initial product adoption)
- Work in concert with the success team for coordinated account handoff
- Document all internal and external correspondence related to success and implementation/onboarding process
- Develop proficiency and provide guidance for METRC related trainings
Qualifications and Requirements:
- 2+ years of Customer Success, Implementation or similar experience
- Prior SaaS experience a plus
- Prior cannabis industry experience, ideally cultivation operations, highly preferred
- Excellent people skills to interact with colleagues and cross-functional teams
- Exceptional customer relationship building skills
- Ability to display good judgment
- Ability to follow through on tasks until completed
- Familiarity with CCTC-METRC for cultivation preferred
- Familiarity with compliance & regulations in multiple states preferred
- Familiarity with Hubspot and Intercom preferred
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Please explain why you're interested in working in the cannabis industry.
- Please share, in your opinion, the key pieces to a successful implementation process
Experience:
- Implementation: 2 years (Preferred)
- Cannabis: 1 year (Required)
Work Location: Remote
Apply for this job with Trym
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POSaBIT is a FinTech, working exclusively within the cannabis industry. We build solutions to create new and better financial services and transaction methods for our customers. We strive to bring cutting-edge software and technology to the cannabis industry so that all merchants can have a safe and compliant set of services to solve the problems of a cash-only industry. We are currently looking for an Implementation Specialist to handle the onboarding of our new merchant partners.
Top Reasons to Work with Us
- Our target markets are growing at 25X over the next three years.
- Being part of this new industry customers need our innovative solutions, making us uniquely positioned to capitalize on a once-in-a-lifetime market opportunity.
- We have an undeniable positive impact on our customer’s business, providing tremendous value and solving critical pain points.
- We offer a fun, dynamic workplace staffed by passionate individuals who are committed to achieving something special.
- Your contributions will be visible and impactful!
- Proactivity and risk-taking are encouraged and rewarded.
Implementation Specialist
We are looking for Implementation Specialists to join our growing company and support the onboarding of new merchants. With a full pipeline of new merchants coming to POSaBIT, you will join our Implementation Team to swiftly, efficiently, and effectively onboard new merchants and get them up and running on our platforms.
Responsibilities:
- Product expert – you will become an expert in all aspects of our products to best serve our new merchants
- Successful onboarding of new merchants – once a merchant has signed on to work with us, you will lead them through all onboarding processes and set timelines to get them up and running
- Training new merchants on how to use our systems and best practices of the system
- Identifying unique needs of new merchants and advising them on features of our system
- Relationship management – you are one of the first contacts new merchants have at POSaBIT and will set a positive tone for working with POSaBIT
- Implementing new features, integrations, and services for merchants that add new services and products from our array of product offerings
- Writing status reports – before handing off onboarded merchants to the Customer Success team, providing comprehensive reports of the onboarding process
- Programming POS and payments equipment for new merchants
- Work closely with Customer Success Managers, Customer Support Team, Product Management Team, and Development Team to drive customer satisfaction and success.
- Work closely with integration partners to ensure successful implementation of third-party services integrated with our system.
What You Need for the Position:
- 3+ years of experience in onboarding new merchants for a POS or payments platform, OR
- 3+ years of experience in onboarding or training new merchants on SaaS platforms
- Bachelor’s Degree in Business, Operations, MIS, or similar fields preferred
- Experience working with dispensaries or cannabis-related businesses preferred
- Proficiency in Microsoft Excel, Powerpoint, and Google platforms
- Strong understanding of Salesforce and Zendesk preferred
- Strong multi-tasking skills and the ability to balance multiple projects simultaneously
- Excellent presentation skills
- Attention to detail and top-notch written and verbal communication skills
- Organized self-starter with excellent follow-through required
- Great customer service skills required; ability to speak and write professionally with those at all levels of the organization.
- Tech savvy; analytical and hands-on problem-solving skills preferred
- Ability to earn trust, establish rapport, and maintain positive and professional relationships internally and externally
- Occasional early morning or late night support for onboarding
- Ability to travel to the office in Kirkland, WA, 3+ days per week
What’s In It for You
- You get to work in a fast-growing industry experiencing rapid growth
- Opportunity to make a significant impact and be recognized for it
- Stock option plan
- Excellent benefits including – medical, dental, vision, 401k, life, and disability insurances
- Time off
- Monthly remote work stipend
POSaBIT Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Kirkland, WA 98034: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Saas Implementation: 3 years (Required)
Work Location: One location
Apply for this job with POSaBIT
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
- This is not a full time vacancy, it is a project based vacancy. Candidate can work from anywhere in the world.
About CloudLIMS
CloudLIMS.com is an ISO 9001:2015 certified informatics company. Our SaaS, in the cloud Laboratory Information Management System (LIMS), CloudLIMS, helps biorepositories, analytical, diagnostic testing and research laboratories, manage data, automate workflows, and follow regulatory compliance at zero upfront cost. We are looking for a Domain Expert. The position can be remote or you may work from our office in Indore. We have been recognized as an Organization with Best Employee Relations Practices, as well as an Employer of Choice in India by the World HRD Congress. Know more: https://cloudlims.com/about-us/awards.html
Our mission is to digitally transform and empower laboratories across the globe to improve the quality of living. We build a digital tool called Laboratory Information Management Systems (LIMS) that manages all the information & data flow for analytical and clinical laboratories. We have enabled hundreds of analytical testing labs to help keep food, air, water, soil fit for public consumption. We have partnered with biobanks, clinical research & COVID-19 testing laboratories in the fight against life threatening disease & the pandemic. We have created a positive change in the society through responsible business practices of caring for the well-being of people and of making the world a better & safer place to live in.
Our Culture
At CloudLIMS, you're valued not only for what you know, but also for how you think and collaborate. We encourage an open culture and respect differences. We try to future proof business operations and achieve sustainability. For doing so, we keep looking for extremely talented individuals and ideas to contribute to what we do which is where you come in. Read more: https://cloudlims.com/careers/life.html
Our Team
You'll be interacting with product owners, customer success teams and software engineers. You'll join a close-knit team of top talent to define the next-generation of our cloud-based product, used globally by many users. As a result, we are seeking talented domain experts with proven success to join our team on project basis.
What will you learn?
At CloudLIMS, we believe in learning and adapting well to changing environments to perform the best over time. As an organization, we invest heavily in building talent and provide our employees with ample opportunities to grow into larger roles with more responsibilities.
- You will manage the feature backlog and development to ensure that priorities adhere to the strategic direction outlined by the organization.
- You will identify, analyze, and write the multiple industry workflow features in an industry-standard format and validating the features before they go live.
- You will perform market research and collects customer feedback
- You will study products on the market in order to create a better product.
- You will work closely with the development team to provide solutions to requirements and the issues impacting customers
- You will build and maintain industry-specific background.
What will you be doing?
- Analyze and document customer requirements and business processes.
- Tailor CloudLIMS LIMS solution and implement it through configuration.
- Deliver training courses to the customer project team.
- Assist customers with their validation and testing stages appropriate to their industry.
- Deliver instrument integration and software integration (Quickbooks, EMR, ELN) projects.
- Configure test reports, CoAs, labels and barcode as per client specifications.
- Assist in system validation & IQ, OQ and PQ scripting.
Required
- Qualification in Science and/or Information Technology.
- Hands-on experience in laboratory informatics and environmental/cannabis/material testing LIMS.
- Knowledge in laboratory or QC processes.
- Excellent communication (both written and verbal) and presentation skills.
Nice to have
- Knowledge of analytical laboratory workflows along with compliance needs
- Experience in writing software specification documents and OQ's
Apply for this job with Cloud LIMS
Apply now →
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About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Leaflogix is looking for a talented individual to fill the role of implementation specialist. The implementation team member will ensure smooth delivery and successful implementation of the platform.This position will require a candidate to self-manage, and self-motivate while acting as part of a team, and will require a customer-centric focus while handling multiple projects at the same time with patience and adaptability. The implementation specialist will work closely with internal teams as they graduate customers through each stage.
What You'll Do...
- Lead the onboarding of new customers to the LeafLogix platform.
- Receive customers from sales, and work with the customer all the way through their first day of go-live.
- Collaborate with the team for new issues, market changes, regulations etc
- Troubleshoot complex problems using root cause analysis.
- Communicate problems and possible solutions verbally and in writing as needed.
- Identify, organize, and resolve project issues and actively manage risk.
- Identify hardware and software solutions during implementations
- Ensure smooth handoff from implementation to Support or Customer Success
- Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
- Deliver product training and/or pre-record training for future or group consumption.
- Provide feedback to development on product features or functionality based on customer interactions
What You Bring...
- 2+ years experience in technical customer support roles.
- Ability to methodically problem solve and come up with creative solutions
- Very strong written and verbal communication skills as well as strong organizational skills
- Strong technical acumen with an understanding of web-based software systems
- Commitment to providing an exceptional customer experience with patience and adaptability.
- Deep understanding of diverse operating systems and data communications, hardware, and network configurations.
- Cannabis industry experience a plus(METRC/BioTrack preferred)
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Greenbits is looking for a talented individual to fill the role of implementation specialist. The implementation team member will ensure smooth delivery and successful implementation of Greenbits software. Onboarding may be simple "quick starts" or complex installations that include partnering with application development. This position will require a candidate to self-manage, and self-motivate while acting as part of a team, and will require a customer-centric focus while handling multiple projects at the same time. The implementation specialist will work closely with the sales and support teams as they graduate customers through each stage. Occasional travel and on-call duties are required.
What You'll Do...
- Lead software installation and setup for all customers.
- Receive customers from sales, and work with the customer all the way through their first day of sales on Greenbits.
- Work with customers to review installation and implementation rollout plans to ensure optimal functionality and transition process.
- Troubleshoot complex problems using root cause analysis.
- Communicate problems and possible solutions verbally and in writing as needed.
- Provide integration consultation for existing and new customers.
- Assist in client database validations and/or conversions.
- Identify, organize, and resolve project issues and actively manage risk.
- Understand product database structure and core product functionality in technical depth.
- Assist with training of lead technical and administrative representatives on the customer side.
- Deliver superior service by understanding client needs and delivering on company commitments.
- Ensure smooth handoff from implementation to Support or Account Management teams.
- Troubleshoot customer installations and provide fixes/workarounds in conjunction with Support teams.
- Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
- Deliver product training either remotely or possibly onsite and/or pre-record training for future or group consumption.
- Provide feedback to development on product features or functionality based on customer interactions
What You Bring...
- 2+ years experience in technical customer support roles.
- Desire to provide leadership over challenging assignments.
- Very strong written and verbal communication skills as well as strong organizational skills
- Commitment to providing an exceptional customer experience.
- Deep understanding of diverse operating systems and data communications, hardware, and network configurations.
- Experience in retail management (cannabis industry a big plus)
- Experience with Litmos or other webinar-style presentations (a plus)
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Job Type
Full-time
Full Job Description
Job Type
Full-time
Full Job Description
Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
About Cova:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the onsite visit.
Location(s): Denver, CO, Vancouver, BC,
Job Summary
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self-managing – planning time, self-guided learning, and remote session preparation
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 20% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
About Cova:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the onsite visit.
Location(s): Denver, CO, Vancouver, BC,
Job Summary
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self-managing – planning time, self-guided learning, and remote session preparation
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 20% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Salary
$50,000 - $60,000 a year
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Salary
$50,000 - $60,000 a year
Job Type
Full-time
Number of hires for this role
1
Full Job Description
Implementation & Support Specialist
Are you a passionate customer advocate? Do you get a kick out of working with teams and teaching people? Do you have a knack for problem solving? If so, come and join the team at Trym! We're a rapidly growing startup, focused on the exciting, legal cannabis market. We offer the premier farm management and compliance management system for cannabis cultivators. Trym already has tremendous traction in the market, now it's time to dominate. Get in on this ground floor opportunity and put your talents to work. Trym has an immediate opening for an Implementation and Support Specialist on our operations team, responsible for ensuring our customers are successful from day one. In this position you will work directly with cultivation clients to learn about their operations, train their teams and help ensure successful product adoption. You will be the first point of contact on our support staff and work with our internal team to help customers resolve any technical issues.
Responsibilities and Duties:
- Develop and maintain proficiency in the company's software applications, solution methodologies, core technologies and new product rollouts.
- Plan and conduct online training for new customers.
- Configure and prepare customer accounts for on-boarding and integrations.
- Perform customer needs assessments and adaptive onboarding sessions to enhance customer success.
- Regularly evaluate and adapt training methods and materials to ensure implementation goals are met
- Maintain up-to-date support metrics and implementation progress
- First point of contact for customer support escalations
- Technical Issue investigation and resolution using internal tools and resources
- Document all internal and external correspondence related to support issues and implementation/onboarding process
- Develop proficiency and provide guidance for METRC related issues and trainings
- Develop and maintain written training guides and manuals.
Qualifications and Requirements:
- 2+ years of Customer Success or similar experience
- Excellent people skills to interact with colleagues and cross-functional teams
- Exceptional customer relationship building skills
- Strong analytical and troubleshooting capabilities
- Ability to display good judgment
- Ability to follow through on tasks until completed
Nice to Haves:
- Prior SaaS experience a plus
- Prior cannabis industry experience, ideally cultivation, highly preferred
- Familiarity with METRC for cultivation preferred
- Familiarity with Cannabis compliance & regulations in California preferred
- Familiarity with Hubspot and Intercom preferred
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Customer Success: 2 years (Preferred)
Work Location:
- Fully Remote
Company's website:
- https://trym.io
Company's Facebook page:
- https://www.facebook.com/trymtech
COVID-19 Precaution(s):
- Remote interview process
Apply for this job with Trym
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Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
About Cova:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the onsite visit.
Location(s): Denver, CO, Vancouver, BC, Davidson, NC
Job Summary
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self-managing – planning time, self-guided learning, and remote session preparation
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 20% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
About Cova:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the onsite visit.
Location(s): Denver, CO, Vancouver, BC, Davidson, NC
Job Summary
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self-managing – planning time, self-guided learning, and remote session preparation
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 20% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Full Job Description
Position summary
Greenbits is looking for a talented individual to fill the role of implementation specialist for our implementation team. The implementation team member will ensure smooth delivery and successful implementation of Greenbits software. Onboarding may be simple "quick starts" or complex installations that include partnering with application development.
Although no software development is required, the implementation specialist position requires a deep understanding of Greenbits technology and product features. This position will require a candidate to self-manage, and self-motivate while acting as part of a team, and will require a customer centric focus while handling multiple projects at the same time. The implementation specialist will work closely with the sales and support teams as they graduate customers through each stage. Occasional travel and on-call duties are required.
Responsibilities
- Lead software installation and setup for all customers.
- Receive customers from sales, and work with the customer all the way through their first day of sales on Greenbits.
- Work with customers to review installation and implementation rollout plans to ensure optimal functionality and transition process.
- Troubleshoot complex problems using root cause analysis.
- Communicate problems and possible solutions verbally and in writing as needed.
- Provide integration consultation for existing and new customers.
- Assist in client database validations and/or conversions.
- Identify, organize, and resolve project issues and actively manage risk.
- Understand product database structure and core product functionality in technical depth.
- Assist with training of lead technical and administrative representatives on the customer side.
- Deliver superior service by understanding client needs and delivering on company commitments.
- Ensure smooth handoff from implementation to Support or Account Management teams.
- Troubleshoot customer installations and provide fixes/workarounds in conjunction with Support teams.
- Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
- Deliver product training either remotely or possibly onsite and/or pre-record training for future or group consumption.
- Provide feedback to development on product features or functionality based on customer interactions
Required skills and experience
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- 2 years experience in technical or support role.
- Bachelor's degree or related (role or cannabis) experience required
- Desire to provide leadership over challenging assignments.
- Very strong written and verbal communication skills as well as strong organizational skills
- Commitment to providing an exceptional customer experience.
- Deep understanding of diverse operating systems and data communications, hardware and network configurations.
- Experience in retail management (cannabis industry a big plus)
- Experience with Litmos or other webinar-style presentations (a plus)
Apply for this job with Greenbits Inc.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Curaleaf is a leading vertically integrated medical and wellness cannabis operator in the United Curaleaf Holdings, Inc., (CSE: CURA) (OTCQX: CURLF) the leading vertically integrated multi-state cannabis operator in the United States. It is a high-growth cannabis company with a national brand known for quality, trust, and reliability. The company is positioned in highly populated, limited license states, and currently operates in 12 states with over 40 dispensaries, 12 cultivation sites, and 11 processing sites. The company is positioned in highly populated, limited license states, and currently operates in 12 states with 52 dispensaries, 14 cultivation sites and 14 processing sites. Curaleaf has the executive expertise and research and development capabilities to provide leading service, selection, and accessibility across the medical and adult-use markets, as well as the standalone CBD category.
We are currently looking to expand our team and have a great opportunity to add several ERP Implementation Specialists to our elite team. Project and/or Leadership roles may also be available for the right candidate. This role is a Curaleaf Inc. corporate position which will be based in Las Vegas, NV
The ideal candidate will have a comprehensive understanding of at least one Microsoft ERP system (Business Central or Navision preferred). The Implementation Specialist(s) will assist in implementing and training on our ERP system of choice (Microsoft Business Central). This includes learning Microsoft Business Central (if not already experienced), assisting Business Analysts in gathering and reviewing business practices and existing data, configuring software, training end users on the software and writing status reports. The Implementation Specialist must be proactive, self-starting, professional, able to travel, willing to work extra hours and strive for consistent high-quality results.
Responsibilities for Implementation Specialist:
- Work alongside Project Managers to implement ERP system across multiple business entities
- Perform assigned project tasks with minimal supervision
- Follow established methodology to meet project deliverables for all assigned tasks
- Manage the implementation of agreed architecture and infrastructure
- Monitor systems to ensure they meet both user needs and business goals
- Assesses and oversees the departmental training needs related to implementation of ERP
- Assists in ERP roll out, testing and process improvements
- Assists with day-to-day maintenance as well as testing for small modifications
- Provide required documentation for tasks including design documentation, technical specifications, user procedures, and test plans
- Works proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule
- Effectively work on multiple projects simultaneously
- Communicate information clearly, accurately and timely to project team members
- Identify and recognize when risks and issues need to be escalated
- Seek and participates in learning activities to enhance knowledge of technologies, software packages, and the industry
- Deliver classroom training in person and through a variety of remote learning platforms for audience sizes ranging from 1 to 15 participants
- Support execution of Train-the-Trainer knowledge transfer programs, Super User programs and other workshops
Basic Qualifications:
- Minimum 3 years of experience with Microsoft NAV (Business Central) and/or Finance and Operations
- Proficient in Microsoft Office 365 Suite Applications
- A strong understanding of business processes and requirements
- Experience implementing and configuring large scalable ERP systems (preferable Microsoft)
- Ability to work with any level employee to accomplish company goals
- Analytical skills, project management skills, and knowledge of ERP systems are required.
- Must be proficient in ERP software and principles
- Minimum 3 years of experience supporting IT-driven training delivery for both technical and non-technical audiences
- Must be highly organized and flexible
- Ability to effectively communicate verbally and in writing in a concise, logical manner so that users can absorb and retain
- Experience working in an Agile framework is a plus
- Ability to travel and have flexible working schedule as required per demands of assigned projects
Curaleaf is an equal opportunity employer
Apply for this job with Curaleaf
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Us:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise. Rapid growth has been achieved by delivering an exceptional end to end experience for our clients. We’ve extended that level of service to build an extensive partner network that integrates seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of visionaries, strategists and technologists determined to make this industry better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role works from home office but travels daily to launch Cova Software into new store locations. Must be able to travel in both the US and Canada and expect travel to be up to 80% including some weekends. Typical workdays at client site can be up to 10-12 hours during the onsite visit.
Job Summary:
We are looking for talented and driven Onsite Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires a day and a half and it that time, you would be in constant communications with an offsite team that would be handling the back-end elements (inventory, cash management, operations) of setting up that store.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last minute needed updates from Client about products or pricing that need updating in Cova before we cut over the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Onsite Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self managing – planning time and travel
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and can demonstrate business solid acumen; preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 60-80% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- Reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.