We know of 66 jobs at Dutchie as of April 2024, including roles such as Support Representative, Account Executive, Implementation Strategist, and Data Analyst.
More than 30+ days
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the role
If you are inspired to bring more access to cannabis, it's time for your next big challenge. Join us in our pursuit to provide dispensaries and their customers the absolute best online ordering experience. We are looking for an Account Executive to join our sales team, and help us continue to maximize our space as the best in the industry. In this role, you'll work collaboratively with Business Development Reps (BDRs) and Sales Engineers (when applicable) to build out your assigned territory and manage the entire sales cycle from discovery to product demonstrations and contract negotiations.
How do you know if you're a good fit? You're tenacious and hungry to win, yet value a consultative sales approach and partnership throughout the sales cycle.. You are process-oriented, emotionally intelligent and authentically you. You understand the SaaS industry, and ideally, already have experience in the cannabis industry.
What You'll Do...
- Prospect, qualify and develop a robust sales pipeline
- Conduct online and in-person product demonstrations
- Develop and execute on a strategic plan for your territory to meet monthly, quarterly and annual bookings & revenue objectives
- Ability to navigate reports to help focus closing efforts where they will be most valuable
- Comfortable managing full pipeline with proven history of success in hitting goals
- Timely and accurate updating of Salesforce customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
- Collaborate with Onboarding and Account Management to ensure smooth handoffs and timely launches
- Travel periodically within the territory you're responsible for (up to 25%) to attend trade shows, networking events, etc.
- Communicate and embody Dutchie's values of it's all about the customer, "we" not "I", focus on outcomes and get there fast, embrace different perspectives, get shit done, and be direct but with empathy.
What You'll Bring...
- A track-record as a top performer and at least two years of sales experience
- Demonstrate the ability to win- closing business with tenacity, but always putting the customer first and only after true discovery and understand of the business/industry is established
- Have well-developed business acumen- has sold to various levels of an org
- Have deep and creative sales skills- proactive in learning sales skills via sales books, podcast, seminars, etc
- Have exceptional ambition combined with great teaming skills
- Software as a service (SaaS) industry experience required
#LI-AM1
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the role
If you are inspired to bring more access to cannabis, it's time for your next big challenge. Join us in our pursuit to provide dispensaries and their customers the absolute best online ordering experience. We are looking for an Account Executive to join our sales team, and help us continue to maximize our space as the best in the industry. In this role, you'll work collaboratively with Business Development Reps (BDRs) and Sales Engineers (when applicable) to build out your assigned territory and manage the entire sales cycle from discovery to product demonstrations and contract negotiations.
How do you know if you're a good fit? You're tenacious and hungry to win, yet value a consultative sales approach and partnership throughout the sales cycle.. You are process-oriented, emotionally intelligent and authentically you. You understand the SaaS industry, and ideally, already have experience in the cannabis industry.
What You'll Do...
- Prospect, qualify and develop a robust sales pipeline
- Conduct online and in-person product demonstrations
- Develop and execute on a strategic plan for your territory to meet monthly, quarterly and annual bookings & revenue objectives
- Ability to navigate reports to help focus closing efforts where they will be most valuable
- Comfortable managing full pipeline with proven history of success in hitting goals
- Timely and accurate updating of Salesforce customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
- Collaborate with Onboarding and Account Management to ensure smooth handoffs and timely launches
- Travel periodically within the territory you're responsible for (up to 25%) to attend trade shows, networking events, etc.
- Communicate and embody Dutchie's values of it's all about the customer, "we" not "I", focus on outcomes and get there fast, embrace different perspectives, get shit done, and be direct but with empathy.
What You'll Bring...
- A track-record as a top performer and at least two years of sales experience
- Demonstrate the ability to win- closing business with tenacity, but always putting the customer first and only after true discovery and understand of the business/industry is established
- Have well-developed business acumen- has sold to various levels of an org
- Have deep and creative sales skills- proactive in learning sales skills via sales books, podcast, seminars, etc
- Have exceptional ambition combined with great teaming skills
- Software as a service (SaaS) industry experience required
#LI-AM1
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About This Job
If you are inspired to bring more access to cannabis, it's time for your next big challenge. Join us in our pursuit to provide dispensaries and their customers the absolute best online ordering, POS, and Payments experiences. We are looking for an Account Executive, focused on our new payments solution, to join our sales team and help us continue to maximize our space as the best in the industry. The Account Executive will be focused on selling our payment products to our existing customer base which requires the Account Executive to work independently within their assigned territory, as well as partner with cross functional teams (e.g. customer success and non-payment Account Executives).
How do you know if you're a good fit? You're tenacious and hungry to win. You are process-oriented, emotionally intelligent and authentically you. You understand the cannabis and SaaS space, and ideally, already have experience in the cannabis industry. You can roll with the challenges that only a start up in cannabis tech can provide!
What You'll Do...
- Work with internal teams to create a robust inside sales pipeline
- Communicate and embody Dutchie's values
- Conduct online discovery and demonstrations
- Develop and execute on a strategic plan for your territory to meet monthly, quarterly and annual bookings & revenue objectives
- Timely and accurate updating of Salesforce customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
- Collaborate with Sales Ops, Payments, Product, and Account Management to ensure all requirements are met and regulations are strictly adhered to.
What You Bring...
- 3+ years of inside sales experience
- Demonstrated ability to win
- Well-developed business acumen
- Deep and creative sales skills
- Exceptional ambition combined with great teaming skills
- A track-record as a top performer
It's a bonus if you...
Have experience in the cannabis and/or payments industries
#LI-
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About The Role
The Strategic Finance team is responsible for providing data-driven insights to inform strategic, financial, and operational decision-making across the company. We are seeking a Strategic Finance Associate to partner with cross-functional leaders to drive initiatives including business planning, corporate strategy, and strategic projects. This is a high-impact role that will offer substantial leadership exposure and the opportunity to drive long-term shareholder value in a hyper-growth environment.
What You'll Do...
- Support strategic decision-making through analysis, with a focus on capital allocation and scenario planning
- Build sophisticated financial models and synthesize outputs into concise presentations to inform executive and board decision-making
- Distill large datasets into actionable insights and trends, updating management regularly with a point of view on the health of the business
- Play a key role in corporate strategy and planning, capital markets and investor relations processes
- Drive strategic initiatives through a combination of business partnering, analytical insight and project management
- Collaborate across all levels of the organization by developing a deep understanding of Dutchie's business model, including product and market strategies, competitive context and internal processes
What You Bring...
- 2+ years of experience in investment banking, private equity, venture capital, management consulting, or corporate finance
- Expert Excel skills; extensive experience building three-statement financial models and analyzing large data sets
- Effective communication skills; ability to distill complex analyses into structured outputs and present to all levels of management
- Highly organized, detail-oriented, independent and self-motivated
- Ability to think creatively and critically, thrive in a dynamic and often ambiguous environment and juggle multiple responsibilities with competing deadlines
#LI-MA1
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The Dutchie Payment Specialist will join a team committed to ensuring our dispensaries and consumers have a best-in-class experience with our payment products from initial launch through their relationship with Dutchie. The role will span the functions of product, commercialization, sales and customer support. This includes helping sales overcome any objections pertaining to payment products, serving as the point of escalation for post-sale payments related escalation and securing customers for new payment product launches.
What You'll Do...
- Be an expert in the suite of payment solutions Dutchie offers (specific focus on card acceptance, ACH, digital wallets and emerging B2B tender types), and be able to identify which solutions solve the merchant's needs.
- Partner with the sales team to help close new sales deals. You will join sales calls to provide an overview of our payment products and answer questions. You will help secure the deal by overcoming pricing objections relating to payments. Sales Force experience is a plus.
- Assist in resolving customer payment escalations. You will partner with the respective Customer Success Manager to understand the client's concern. You'll partner to resolve the issue. These escalations can include fraud/risk escalations, current customer price negotiations and more.
- Proactively solicit customers to participate in Alpha and Beta payment product launches. You'll be responsible for peaking the customer's interest, working with the operations team to onboard the customer and soliciting feedback.
- Actively participate in cross-functional meetings and serve as the voice of the customer to escalate continual objections and/or concerns from customers or prospects.
- Continue to coach the sales and customer success team on payments.
- Actively work with Product to identify and bring to market features required to assist Dutchie's dispensary partners optimize their payment experiences.
What You Bring...
- Minimum of 3 years of payments experience in a customer facing, sales, support or integration role.
- You are a payments expert that possesses the ability to translate payment terminology and processes into customer facing terms.
- You are comfortable presenting to clients and answering their questions.
- In-depth payments knowledge, ideally from an ISV point of view.
- Willingness to learn and adapt to changing payment regulations and rules.
- Able to manage your own calendar, manage different types of activities at one time (sales, support, product, etc.) and drive issues to outcome within defined time periods.
It's a bonus if you...
Have experience in the cannabis industry or a high risk industry
#LI-
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role:
Dutchie is in need of a strong Workforce Management leader to come in and build the Workforce department for our Support functions. The Sr. Manager will begin as an individual contributor and then will scale the team with direct reports that will take ownership of Long Term and Short Term planning. They will be responsible for all aspects of workforce management in all channels throughout Support, including forecasting call or written volume, creating agent schedules, coordinating resources to be in the right place at the right time and reporting the overall effectiveness of each queues performance.
The Sr. Manager will ensure we have the appropriate resources to achieve financial and business objectives. They will Influence, shape, and integrate strategy for functional areas. They will provide leadership and direction for diverse and complex functions. In addition, the leader will contribute to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. They will develop tactical strategy to meet the strategic goals.
This is an amazing opportunity for a Workforce leader to come in and lay the foundation for a fast growing company that is revolutionizing technology in the cannabis industry.
What You'll Do...
- Leading a team of Workforce Analyst in a multi-channel environment
- Collaborating with Operations, Finance, Recruiting and Training to ensure optimal Workforce Planning
- Forecasting, Capacity Planning and Scheduling for our variance Support functions
- Identifying Queue Performance misses and recommend strategies to mitigate them
What You Bring...
- 4+ Years of Workforce Management Planning Experience
- 2+ Years of being a Manager of direct reports
- Experience utilizing Workforce Management tools to Forecast and Schedule
- Experience managing a team of high functioning analyst
It's a bonus if you...
- Experience working at a fast growing company or fast growing account
- Experience building Workforce Management departments
- Society of Workforce Planning Professionals (SWPP) Certified
- Have a degree in Statistics or Finance
#LI-MA1
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role...
Dutchie is looking for an ambitious foundational Sales Operations Manager to establish an effective team that drives analytical and operational efficiencies within the revenue organization. We need a thoughtful leader who operates as a dynamic cross-functional partner across business operations, sales, marketing and finance. The Sales Operations Manager should have the technical aptitude and motivation to take data-driven insights and convert them into implementable action steps and processes. This is a high-impact position within our hyper-growth organization.
What You'll Do...
- Build and analyze commission, referral, and payment reports
- Maintain and design advanced reports, dashboards, and business process automation
- Assist in planning sales territories and forecasting, sales compensation plans and incentives
- Proactively seek out and identify system and workflow changes
- Work cross functionally between business operations, sales, marketing, finance, and others on a regular basis
What You Bring...
- 2-3+ years experience in a sales operations manager role
- Salesforce power user; expertise with analytics and forecasting tools
- Experience collaborating with sales leaders with an emphasis on change management
- Excellent time management and project management skills and the ability to communicate those laterally and vertically
- Experience being the liaison between GTM teams and Business Operations to implement system changes
- The ability to pull and analyze data, and then provide recommendations or insights
- Proven ability to learn an established organization's salesforce architecture including business models, structure, relationships between business units and key stakeholders of those units
#LI-ZC1
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire an Implementation Strategist to join our team headquartered in Bend, OR. We're looking for someone energetic, enthusiastic, and organized to implement dutchie's solutions at cannabis retailers across North America. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You Bring…
- 2+ years of SaaS onboarding or implementation experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
What You'll Do…
- Manage the onboarding and training of new dispensaries on the dutchie platform
- Help make complex, technical concepts simple and digestible for dispensaries
- Effectively communicate the benefits of dutchie's platform via phone, email and video demos
- Shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Seek ways to improve the process of delivering successful e-commerce solutions to dispensaries
#LI-EM1
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About This Role
As the fastest-growing technology platform in the cannabis space, Dutchie's team has transformed many times over in the last few years. A key to our success has been our investment in the customer experience and supporting teams across Customer Success to help that investment continue to evolve in lockstep with our business. The Customer Success Enablement team doubles down on the delivery of that strategy by ensuring that customer-facing employees are equipped with high-impact skills, information, and tools to create value in each customer interaction while helping team members develop in the process.
We're looking for an experienced Senior Instructional Designer to create an immediate impact as a player/coach who understands not only the importance of the learning itself, but the organizational and strategic planning it takes to build a world-class learning experience. This role will test your creative and organizational side as you help develop the learning experience and structure of our external and internal learning and development paths. If you have what it takes to help transform learning at Dutchie, let's talk!
What You'll Do...
- Create and deliver scalable learning solutions that drive rapid training development for all types of learners.
- Partner with cross-functional SMEs to scope and deliver new and continuous training initiatives.
- Project manage multiple training initiatives across learning platforms and modalities.
- Collaborate with fellow training leaders to track and measure learning effectiveness.
- Partner with training leaders to contribute to organization wide learning experience design (LXD) initiatives.
- Serve as a resource and point of contact for feedback to collect insight, and help identify areas for opportunity.
- Stay on trend with visual, typography, and digital multi-media.
- Maintain the accuracy and effectiveness of learning experience journeys and certification paths as our products change and our business evolves.
What You Bring...
- 6+ years of Instructional Design and assessment development experience, B2B/SaaS preferred
- Demonstrated success developing certification tracks and learning paths
- Expert in scaling high-quality content within rapid development cycles
- Proven effectiveness in collaborating with stakeholders and subject matter experts to gather business data and insights for a range of training initiatives
- Skilled in effectively managing projects against tight delivery schedules
- Experience managing LMS content and automation tools to scale learning
- Expertise in applying Design Thinking fundamentals
- Passion for education, learning, and empowering learners
- Desire to mentor instructional designers and training specialists
It's a bonus if you...
- Ability to see the big picture and masterfully scope tactical approach to ambiguous problems
- Above average flexibility and time management skills that accelerate initiatives forward at rapid pace
- A master design systems expert who enjoys mentoring peers to quickly and accurately size and scope materials
- Creative genius who inspires others to find exciting and engaging ways to transform content
#LI-AM1
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
As the fastest-growing technology platform in the cannabis space, Dutchie's team has transformed many times over in the last few years. A key to our success has been our investment in the customer experience and supporting teams across Customer Success to help that investment continue to evolve in lockstep with our business. The Customer Success Enablement team doubles down on the delivery of that strategy by ensuring that customer-facing employees are equipped with high-impact skills, information, and tools to create value in each customer interaction while helping team members develop in the process.
We're looking for a Training Specialist to create an immediate impact, who understands the importance of training itself, plus the organizational and delivery planning it takes to contribute to a world-class learning experience. This role will test your ability to build engaging content as you help deliver the learning experience and structure of our external and internal learning and development paths. If you have what it takes to help build the future learning at Dutchie, join us!
What You'll Do...
- Deliver effective learning using training tools and methods to continuously improve training curriculums and learning practices.
- Serve as a resource and point of contact for feedback to collect insight, and help identify areas for opportunity.
- Partner with cross-functional SMEs to scope and deliver new and continuous training initiatives.
- Create and deliver scalable learning solutions that drive rapid training development for all types of learners.
- Stay on trend with visual, typography, and digital multi-media.
- Maintain the accuracy and effectiveness of learning experience journeys and certification paths as our products change and our business evolves.
What You Bring...
- 3+ years of training and assessment development experience, B2B/SaaS preferred
- Exceptionally skilled at creating high-quality content within rapid development cycles
- Effective collaborating with stakeholders and subject matter experts to gather insights and business data to inform a range of training initiatives
- Skilled managing multiple projects against tight delivery schedules
- Experience managing LMS content, with an eye for continuous improvement
- Desire to mentor junior training specialists and create processes that improve team effectiveness
- Passion for education, learning, and empowering learners
It's a bonus if you...
- Demonstrate outstanding interpersonal skills
- Are an expert in balancing concurrent projects and priorities across multiple charters
- Have incredible organizational skills that lend to effective project coordination and on time delivery
- Excel in facilitating and presenting to groups of varying sizes and skill level
#LI-AM1
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Type: Full-time
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are in the early stages of our data team, so as a Senior Data Analyst, you will be instrumental in taking ownership of a domain, educating stakeholders on how to leverage their data, and ultimately turning data into an important factor in business decision-making. Most of your work will be in SQL and Looker, where you will be analyzing and visualizing trends, insights, and recommendations to partners in the business. To succeed in this role, you'll need to be strong in SQL, skilled in data visualization, and able to work well with non-technical partners.
What You'll Do…
Visualize data in Looker for dashboarding and self-service business intelligence
Use SQL to query core data warehouse tables, and create your own tables as needed with DBT
Work cohesively with stakeholders to understand their issues top to bottom, break down those complex problems into key components, and provide timely and effective data solutions
Improve data quality in both our business intelligence layer and production database
Help establish the data team's best practices and standards to ensure high quality work as we continue to grow
What You Bring…
3-5+ years of experience in a data analyst role
Experience using SQL (Snowflake, BigQuery, Redshift) to analyze and transform data
Experience visualizing data in Looker, Tableau, Sisense, or similar tools
Fantastic communication skills to make sure your insights can turn into action
Business acumen to be able to understand which data products and insights will be actionable to stakeholders
Project management skills and a demonstrated ability to work autonomously
Experience with DBT, Git, Airflow, Python, or R is a plus
You'll Get…
Competitive Salary
Equity
401(k)
Full Benefits - Medical, Dental, and Vision Insurance
Flexible vacation and sick days
Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The People Ops team at dutchie is hiring a Senior People Business Partner reporting to the Director of Talent Management + Programs. In this role you will support specific teams and their leaders during a period of high growth, helping to facilitate thoughtful organizational changes as well as collaborating with peers to define processes to best support development and growth in our employees. You will be a thought partner to people managers and provide insight and guidance as needed.
What You'll Do…
Partner with first time and experienced Managers to establish high growth, scalable plans for their organization and career growth plans for their team members
Provide strategic guidance on a variety of employee-related topics. This includes workforce planning, talent retention, employee relations and overall business performance
Work with people managers to provide consultation and guidance in situations regarding conflict management and resolution as well as talent management and motivation
Be the primary point of contact for People Operations support to your organizations
Collaborate with the rest of the People and Talent team on building and implementing company-wide initiatives and goals
Analyze and externally benchmark current practices and policies to ensure that they can scale with our organization, and recommend changes where appropriate
Be proactive in translating business needs and requests into People solutions
What You Bring…
Minimum of 5 years of HR experience, with 2+ years as a People Business Partner
Exceptional communication and interpersonal skills - you can work effectively across all employee levels, and utilize a variety of methods to ensure shared understanding
Thorough understanding of relevant U.S. employment laws and their impact upon employee populations
Demonstrated track record of growing inclusive, fast paced organizations in a culture and values-aligned way
Deep knowledge and experience applying operational best practices around organizational planning, employee relations and team growth.
Proven track record of identifying people problems and using strategic skills to drive and influence appropriate solutions
Ability to work independently and come up with creative solutions while also bringing strong cross collaboration skills and the willingness to roll your sleeves up and flex into different roles as we mature.
Ability to balance strategic leadership responsibilities with a bias towards action - you have experience with managing both short-term and long-term goals
Experience working in a rapidly-growing startup or tech environment
You'll Get…
Competitive Salary
Equity
401(k)
Full Benefits - Medical, Dental, and Vision Insurance
Flexible vacation and sick days
Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About The Role
Dutchie is looking for its first Business Operations Manager to work across our teams to drive and enable dutchie's growth. As the first hire in Business Operations, you will lead mission-critical, cross-functional efforts, deliver objective analysis and insights, and execute strategic initiatives. This is the kind of role where the world is your oyster - you'll partner with a variety of teams to uncover problems constraining our growth, and design initiatives that remove obstacles for our teams. If you like hard problems, are analytical, and love to collaborate, let's talk!
What You'll Do...
Develop and execute a playbook of strategic initiatives to create and scale a world-class experience for our customers. Examples of what you might work on:
Roll out company-wide OKRs, including how to execute, measure, track and communicate results.
Improve alignment among our marketing, sales, and success teams by reorganizing our internal processes to remote duplication of contacts from inbound leads
Identify, design, and implement the business and operational systems and processes to enable dutchie to scale effectively and efficiently.
Perform analyses and research that help us make the right growth decisions for dutchie.
Incubate and help run new teams.
Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency
What You Bring...
6+ years of experience in consulting or comparable role in high growth tech companies.
You get a kick out of digging deep into the data, thinking from first principles, and delivering the best results.
A do-whatever-it-takes attitude to execute complex projects.
Excellent communication skills and a proven track record partnering with multiple stakeholders at all levels without ego.
A process-oriented mindset and the ability to lead people to get things done.
Experience using Looker or SQL to create reports and dashboards.
Experience in a highly strategic, analytical, and operational role in fast-paced environments.
Experience in product or project management, taking initiatives from conception through execution.
You'll Get…
Competitive Salary
Equity
401(k)
Full Benefits - Medical, Dental, and Vision Insurance
Flexible vacation and sick days
Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to add a Director, Government Relations and Public Policy to support our growing team. This person will lead all aspects of dutchie's global government affairs and public policy strategy. Expected outcomes include strengthening dutchie's relationships with key regulators, advancing dutchie's public policy agenda, and keeping leadership informed on key legislative developments and updates. This person will be the first hire in dutchie's government relation department and will report directly to the General Counsel.
What You'll Do...
- Lead all aspects of dutchie's global government affairs strategy, including evaluating risks and opportunities, setting short and long-term priorities, and using diverse tactics such as direct lobbying, thought leadership, and external partnerships to shift the public debate and advance those goals
- Oversee comprehensive campaigns in dutchie's core markets, including the US and Canada, working with partners in and outside dutchie to frame issues to advance our agenda and advocate on behalf of our dispensary partners
- Educate and advise dutchie senior leadership on policy issues that could impact dutchie and the cannabis community in our core markets, keeping other relevant internal partners informed and involved as needed
- Develop a nuanced understanding of dutchie's current and future products and services, and assess key legislative, policy, and regulatory risks and opportunities
- Work with internal partners to articulate and share dutchie's position on priority policy issues
- Support identification of strategic targets and oversee dutchie's efforts to build strong and long-lasting relationships with policymakers
Support company engagement with government officials, trade associations, coalitions, and lobbying firms as needed
What You Bring...
- 8+ years of experience working in government and public affairs at a law firm, government agency or organization, or in-house at a technology company
- Deep knowledge of US legislative and policy processes, with experience operating in multiple jurisdictions
- Demonstrated experience working directly with government officials, including advocacy on behalf of public interest, trades associations, or any other interest groups
- Strong attention to detail, with excellent organizational, prioritization and multi-tasking skills
- Strong strategy expertise, with the ability to assess the landscape, set goals, prioritize tactics, and mobilize a team to effectively execute on them
- Experience working with cross-functional teams and multiple partners, executing strategies, delivering solutions, and leading cross-functional projects
- Ability to distill complex ideas into simple and easily understandable concepts, and communicate these ideas clearly, accurately, and persuasively in verbal and written form to internal and external stakeholders
- The ability to integrate government affairs and public policy with business strategy
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role...
Dutchie is looking for an ambitious foundational Sales Operations Analyst to help establish an effective team that drives analytical and operational efficiencies. We need a thoughtful leader who operates as a dynamic cross-functional partner across business operations, sales, marketing and finance. The Sales Operations Analyst should have the technical aptitude and motivation to take data-driven insights and convert them into implementable action steps and processes. This is a high- impact position within our hyper-growth organization.
What You'll Do...
- Build and analyze commission, referral, and payment reports
- Maintain and design advanced reports, dashboards, and business process automation
- Assist in planning sales territories and forecasting, sales compensation plans and incentives
- Proactively seek out and identify system and workflow changes
- Work cross functionally between business operations, sales, marketing, finance, and others on a regular basis
What You Bring...
- 4+ years experience in a sales operations manager role
- Salesforce power user; expertise with analytics
- Experience collaborating with sales teams with an emphasis on change management
- Excellent time management and project management skills and the ability to communicate those laterally and vertically
- Experience being the liaison between GTM teams and Business Operations to implement system changes
- The ability to pull and analyze data, and then provide recommendations or insights
- Proven ability to learn an established organization's salesforce architecture including business models, structure, relationships between business units and key stakeholders of those units.
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the role
If you are inspired to bring more access to cannabis, it's time for your next big challenge. Join us in our pursuit to provide dispensaries and their customers the absolute best online ordering & POS experiences. We are looking for an Account Executive to join our sales team, and help us to continue to maximize our space as the best in the industry.
How do you know if you're a good fit? You're tenacious and hungry to win. You are process-oriented, emotionally intelligent and authentically you. You understand the cannabis and SaaS space, and ideally, already have experience in the cannabis industry.
What You'll Do...
- Prospect, qualify and develop a robust sales pipeline
- Communicate and embody dutchie's operating principles
- Conduct online and in-person demos
- Develop and execute on a strategic plan for your territory to meet monthly, quarterly and annual bookings & revenue objectives
- Timely and accurate updating of Hubspot & Salesforce customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
- Collaborate with Onboarding and Account Management to ensure smooth handoffs and timely launches
- Travel periodically within your assigned territory (up to 25%)
What You'll Bring...
- 3+ years of SaaS selling experience
- Demonstrate the ability to win
- Have well-developed business acumen
- Have deep and creative sales skills
- Have exceptional ambition combined with great teaming skills
- A track-record as a top performer
- Cannabis and POS sales experience a plus
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Dutchie is expanding our Hardware Operations team by adding a motivated, skilled, and resourceful operations manager to lead the function as we navigate our fast-growing business. The Hardware Operations team ensures that new customers have everything they need to fulfill online orders ahead of their first day on our platform, which includes a variety of hardware products and promotional materials. As the Hardware Operations Manager, you will be responsible for leading the team's charter, managing the supply chain and relationships with suppliers, and ensuring that each order is fulfilled in a timely manner. This role requires quick problem solving, agility in the face of obstacles and moving targets, and above all, a desire to make each day better than the last.
This role is located at our headquarters in Bend, Oregon, and is not able to be worked remotely. If you have a passion for helping others, a commitment to excellence, and a desire to build from the ground up, let's talk!
What You'll Do...
- Ensure key performance indicators and service levels are maintained at all times to minimize disruption to customers or customer-facing teams.
- Oversee order fulfillment for a variety of hardware product lines, including assembly, testing, shipping, and returns.
- Manage supply chain for hardware product lines, including forecasting, procurement, & negotiations.
- Create and maintain relationships with a variety of suppliers and vendors to keep operations smooth, and mitigate costs where possible.
- Collaborate closely with customer-facing teams to align processes, expectations, and overcome challenges.
- Implement best practices for inventory management, quality control, and asset tracking.
- Manage and mentor a growing team of associates and champion their career path throughout the organization.
What You Bring...
- 5+ years of experience managing a hardware/logistics operation at a fast-growing organization.
- 1+ years of experience managing employees with a strong penchant for service leadership.
- Demonstrated ability to drive continuous improvement and scale operations through growth periods.
- Excellent communication skills at all levels, including leadership, your team, across functions, and suppliers.
- Strong project and process management skills, effective problem-solving of complex problems through a variety of tactics.
- Commitment to data-driven decision-making and achieving desired outcomes from a first-principles perspective.
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Are you ready to join the most formidable team in the Cannabis space? We exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.
In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.
We're here to help our customers every day between 6:00 am -8:00 pm PST, so evening, weekend, and holiday availability is required for this role.
What You'll Do...
- Explaining workflows and product configuration with customers.
- Troubleshooting and writing bugs for unexpected behavior for Engineering.
- Investigating discrepancies and explaining findings and paths to resolution with customers .
- Using SQL and Excel skills to create custom reports for customers.
- Assist in running incidents in cases of an outage.
- Facilitate communication between engineering and the customer.
Who you are...
- 2+ years customer facing technical support including but not limited to phone, video conference, and in-person assistance.
- Familiarity with Salesforce.com, JIRA/Atlassian, Microsoft Office, Google applications
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The Business Development Representative will have first contact with prospective customers in the US and Canada. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will be responsible for leveraging various channels of communication to track down decision-makers and to ultimately set product demos for Account Executives across various territories. The BDR has a crucial responsibility in being able to communicate dutchie's values and to also embody a high level of tact and emotional intelligence in doing so. This is a high activity, metrics-driven, role that calls for the utmost tenacity and organization. This is a great opportunity to learn the fundamentals of sales and work with a product-centric team that is shaping the way consumers buy cannabis in store and online.
What You'll Do…
- Strive to exceed key performance metrics that will fuel the continued growth for dutchie
- Partner with Account Executives to prioritize, target accounts, prospecting efforts, research accounts, and together identify key players
- Strategize with Account Executives and sales leadership to design a targeted call plan of action
- Use multiple platforms to conduct company and contact research in order to develop accounts and personalize outreach
- Contact prospects through calls, emails, and other channels to get them excited about dutchie
- Schedule product demos between prospect and Account Executives
- Timely and accurate updating of Hubspot and Salesforce customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
- Analyze sales data and recommend new outreach strategies
- Provide suggestions to the BDR team lead to improve external communication and internal processes
What You Bring…
- 1+ years of experience in B2B sales
- Drive, flexibility, willingness to learn, and a passion to win
- Hands-on experience with multiple sales techniques
- Track record of achieving sales quotas
- Experience with CRM software (e.g. HubSpot & Salesforce)
- Excellent communication skills
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Leaflogix is hiring a Support Specialist where you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand. We're here to help our customers every day so the ability to work a flexible schedule is important.
What You'll Do...
- Lead the onboarding of new customers to the LeafLogix platform.
- Receive customers from sales, and work with the customer all the way through their first day of go-live.
- Collaborate with the team for new issues, market changes, regulations etc
- Troubleshoot complex problems using root cause analysis.
- Communicate problems and possible solutions verbally and in writing as needed.
- Identify, organize, and resolve project issues and actively manage risk.
- Identify hardware and software solutions during implementations
- Ensure smooth handoff from implementation to Support or Customer Success
- Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
- Deliver product training and/or pre-record training for future or group consumption.
- Provide feedback to development on product features or functionality based on customer interactions
What You Bring...
- 1+ years experience in technical customer support roles.
- Ability to methodically problem solve and come up with creative solutions
- Ability to work flexible hours
- Very strong written and verbal communication skills as well as strong organizational skills
- Strong technical acumen with an understanding of web-based software systems
- Commitment to providing an exceptional customer experience with patience and adaptability.
- Deep understanding of diverse operating systems and data communications, hardware, and network configurations.
- Cannabis industry experience a plus(METRC/BioTrack preferred)
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Are you ready to join the most formidable team in the Cannabis space? Dutchie exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.
In this role, you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand.
We're here to help our customers every day between 5:00 am -10:00 pm PST, so evening, weekend, and holiday availability is required for this role.
What You Bring...
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
- Self-starter - you're proactive and are able to light your own fire.
- Adaptive- you understand each client is different, and you are able to mold your support on the fly.
- Great communication skills.
- Excellent writing skills - you take pride in your written word, and rarely make grammatical or spelling errors.
- Solid understanding of cannabis products, and a strong appreciation for the cannabis space.
- Very comfortable using various software platforms.
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Greenbits is looking for a Payments Operations Specialist to support our Payments application. Once retailers are committed, the payments team member will handle everything from terminal activation and ongoing program management of the payment solutions to account penetration and ongoing support. This is a fast-paced team so we're looking for a someone who excels at time managements and managing multiple work streams while working cross-functionally internally and externally.
What You'll Do...
- Assist customers through Payments application / onboarding / activation process
- Timely onboarding calls to activate Payment Acceptance devices
- Conduct account reviews to improve processing volume
- Ship and install point of sale marketing signage
What You Bring...
- 2+ years of operations, implementation or project management experience
- Detail Oriented with Excellent Organizational skills
- Ability to communicate effectively verbally and in writing
- Strong sense of teamwork and while working independently
- Intermediate Computer skills (Microsoft Office, email, Google Suite, DocuSign)
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The Staff Accountant will be invaluable in creating and improving the financial infrastructure of dutchie. This individual will be the initial point of contact on all matters related to areas such as prepaid expenses, fixed assets, accounts payable, and month-end close activities. You will build reports leveraging internal systems, analyze financial statements, and ensure the accuracy and completeness of the general ledger reconciliations. To thrive in this position, you'll be excited to approach all obstacles in a high growth environment, exemplify excellence in your deliverables, and better every process and project you work on at dutchie.
What You'll Do...
- Apply customer payments within Accounts Receivable and work collaboratively across departments to continuously improve collections processes for efficiency, scalability and customer experience
- Review and process employee expense reports in accordance with the business travel and expense policies
- Assist with year-end audit process including various schedule preparation and participation with Big 4 accounting firm
- Participate in month-end close by preparing journal entries and account reconciliations for completeness and accuracy. Perform flux analyses on financial statements and other financial data
- Be a key business partner internally and work with various departments to implement processes
What You Bring...
- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- 1-2 years experience in related position or field
- Strong attention to detail and knowledge of US GAAP
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization by taking ownership of assigned projects and responsibilities
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Leaflogix is looking for a talented individual to fill the role of implementation specialist. The implementation team member will ensure smooth delivery and successful implementation of the platform.This position will require a candidate to self-manage, and self-motivate while acting as part of a team, and will require a customer-centric focus while handling multiple projects at the same time with patience and adaptability. The implementation specialist will work closely with internal teams as they graduate customers through each stage.
What You'll Do...
- Lead the onboarding of new customers to the LeafLogix platform.
- Receive customers from sales, and work with the customer all the way through their first day of go-live.
- Collaborate with the team for new issues, market changes, regulations etc
- Troubleshoot complex problems using root cause analysis.
- Communicate problems and possible solutions verbally and in writing as needed.
- Identify, organize, and resolve project issues and actively manage risk.
- Identify hardware and software solutions during implementations
- Ensure smooth handoff from implementation to Support or Customer Success
- Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
- Deliver product training and/or pre-record training for future or group consumption.
- Provide feedback to development on product features or functionality based on customer interactions
What You Bring...
- 2+ years experience in technical customer support roles.
- Ability to methodically problem solve and come up with creative solutions
- Very strong written and verbal communication skills as well as strong organizational skills
- Strong technical acumen with an understanding of web-based software systems
- Commitment to providing an exceptional customer experience with patience and adaptability.
- Deep understanding of diverse operating systems and data communications, hardware, and network configurations.
- Cannabis industry experience a plus(METRC/BioTrack preferred)
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Type
Full-time
Full Job Description
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to add a Product Counsel to support our growing team. This person will work closely with our General Counsel to lead all commercial contract processes and negotiations, implement company policies, and partner internally to advance the product and overall business. As the second full-time lawyer at our hyper-growth startup, you'll have constant learning opportunities within complex areas of law and have the chance to position yourself as an expert in the cannabis technology space. The role reports to the General Counsel.
What You'll Do...
- Draft terms of service, product policies, and disclosures, and implement related processes
- Draft, negotiate and assist teams with their contracting needs
- Manage contracts and records management systems
- Draft and negotiate commercial and intellectual property agreements affecting the company's products and services
- Reviewing advertising and marketing materials, website content and press releases to ensure compliance with legal requirements.
- Create and implement various corporate policies ranging from marketing to compliance training
- Counsel the product, engineering, and design teams on a range of issues including payments, financial services, data privacy, cannabis regulations, employment/tax, and marketing
What You Bring...
- At least 4 years of relevant experience in law firms or in-house legal departments
- A J.D. and active membership in at least one state bar
- A combination of both in-house and major law firm practice experience
- Experience drafting commercial agreements
- Fluency in translating legal advice into guidance for product, engineering and finance partners
- Excellent commercial acumen and drafting skills
- The ability to meet deliverables on time and work in an evolving and growing environment that is prone to changes
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Our Greenbits team is looking to hire a Customer Success Manager to support our growth. We're looking for someone energetic, enthusiastic, client obsessed and organized to build and cultivate relationships our customers. This role will be pivotal in tending to their needs, deriving key product insights, managing their requests, and optimizing their sales and performance. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
What You'll Do...
- Foster positive customer relationships to maximize their benefit from the platform.
- Proactively reach out to at risk customers to address customer effort and reduce churn.
- Maintain high renewal for a book of named accounts
- Partner with customer support to understand real time customer issues and bugs
- Share customer feedback and trends with product teams to ensure high quality and continuous improvement
- Partner with our internal compliance team
What You Bring...
- 2+ years of customer success, account management, or strategic consulting in B2B SaaS
- Strong interpersonal skills and experience building strong internal and external relationships
- Project management experience
- Previous retail cannabis industry experience a plus
- Familiarity with Salesforce.com, JIRA/Atlassian, Microsoft Office, Google applications
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
LeafLogix is rapidly expanding and looking for experienced Customer Success Managers to help provide industry leading support to the biggest brands in Cannabis. In this role you will manage a book of existing customers with your focus on maintaining communication, helping them grow their business, and advocating for their business needs. You will set a recurring cadence for meeting with your customers to ensure their satisfaction and success. Your feedback will be key to helping LeafLogix support our customers and shape our roadmap.
What You'll Do...
- Own relationships with customers, building engagement strategies to help them drive revenue and get the most out of their LeafLogix partnership
- Deliver insights to customers to ensure that they get the most out of the software with the aim of helping grow our customer base and loyalty.
- Effectively communicate the benefits of our software via phone, email and video demos.
- Help shape future product development based on trends in conversations with customers.
- Get ahead of challenges through effectively navigating complex situations.
- Define and optimize LeafLogix's processes around onboarding and customer success .
- Delivering and communicating positive ROI to our clients; throughout the customer lifecycle.
- Lead critical client conversations and manage pre-churn conversations .
What You Bring...
- Previous LeafLogix experience or other Cannabis technology a must.
- 2+ years experience in dispensary management, account management, vendor relations, customer success or related role.
- Desire to provide leadership over challenging assignments.
- Very strong written and verbal communication skills as well as strong organizational skills.
- Commitment to providing an exceptional customer experience.
- Ability to thrive at a rapidly growing company that requires quick thinking and flexibility.
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Greenbits is looking for a talented individual to fill the role of implementation specialist. The implementation team member will ensure smooth delivery and successful implementation of Greenbits software. Onboarding may be simple "quick starts" or complex installations that include partnering with application development. This position will require a candidate to self-manage, and self-motivate while acting as part of a team, and will require a customer-centric focus while handling multiple projects at the same time. The implementation specialist will work closely with the sales and support teams as they graduate customers through each stage. Occasional travel and on-call duties are required.
What You'll Do...
- Lead software installation and setup for all customers.
- Receive customers from sales, and work with the customer all the way through their first day of sales on Greenbits.
- Work with customers to review installation and implementation rollout plans to ensure optimal functionality and transition process.
- Troubleshoot complex problems using root cause analysis.
- Communicate problems and possible solutions verbally and in writing as needed.
- Provide integration consultation for existing and new customers.
- Assist in client database validations and/or conversions.
- Identify, organize, and resolve project issues and actively manage risk.
- Understand product database structure and core product functionality in technical depth.
- Assist with training of lead technical and administrative representatives on the customer side.
- Deliver superior service by understanding client needs and delivering on company commitments.
- Ensure smooth handoff from implementation to Support or Account Management teams.
- Troubleshoot customer installations and provide fixes/workarounds in conjunction with Support teams.
- Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
- Deliver product training either remotely or possibly onsite and/or pre-record training for future or group consumption.
- Provide feedback to development on product features or functionality based on customer interactions
What You Bring...
- 2+ years experience in technical customer support roles.
- Desire to provide leadership over challenging assignments.
- Very strong written and verbal communication skills as well as strong organizational skills
- Commitment to providing an exceptional customer experience.
- Deep understanding of diverse operating systems and data communications, hardware, and network configurations.
- Experience in retail management (cannabis industry a big plus)
- Experience with Litmos or other webinar-style presentations (a plus)
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We're excited to expand our Content team to support our pursuit of the perfect online shopping experience for our clients and their customers. The Content team works with dispensaries, brands, and dutchie's internal teams to ensure that online menus on dutchie's platform are informative, accurate, and engaging, leading to more sales for our dispensaries and a better experience for their customers.
As a Content Services Representative, you'll work closely with our customer-facing teams to provide our dispensaries with top-notch support as it relates to the content on their menu. You'll make sure the products in their inventory are accurately represented on their menu, have high-quality photos, and descriptions about the brand and the product. You'll work with the Content Services Team to ensure all menu reviews and ad-hoc requests are completed in a timely manner.
If you're an expert in cannabis products and have a passion for the cannabis industry, let's talk!
What You'll Do...
- Review products and menus of dispensaries on dutchie's platform
- Ensure each menu meets dutchie's quality standards
- Complete ad-hoc content-related requests from dispensaries and customer-facing teams
- Work with your team to ensure all tasks are completed on time
What You Bring...
- 2+ years of experience in the cannabis industry, preferably within a dispensary
- Solid understanding of cannabis products and a strong appreciation for the cannabis space
- Strong communication skills, both written and verbal
- Detail-oriented and committed to quality
- Very comfortable with a variety of software applications (Photoshop is a plus!)
- Customer service experience is a plus!
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire a Senior Technical Writer to join our growing team. We are looking for someone who's been around the block and understands not only the importance of the content itself, but the organizational and strategic planning it takes to build a world class help center. This role will test your creative and organizational side as you help develop the voice and structure of our external and internal facing documentation.
What You'll Do…
- Develop the foundation for our Help Center
- Design, develop and maintain support and customer facing documentation
- Work Cross functionally with our Support, Product and Engineering teams to identify gaps and trends in existing documentation
- Increase Help Center adoption through strategic planning
- Develop and maintain content strategy
What You Bring…
- 5+ years of technical writing experience
- Experience developing and managing technical content creation in the Saas space
- Experience planning content creation processes and strategy
- Experience developing and managing a Help Center
- Ability to scope and plan technical writing deliverables based on product plans and specifications
- Ability to write API documentation
- Ability to develop style guides
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Due to our rapid growth, we are looking for a talented QA Analyst to join our team. You will be getting in on the ground-level with us and working on testing virtually all aspects of the current product and future product development. You'll be working directly with the founding team daily and taking part in technology-related decisions. You will help us build the foundation of this company - its culture, its processes, and its practices. You'll also have the chance to work on assuring the quality of everything from analytics software to two-sided marketplaces, to third party integrations. There's a ton of interesting problems to solve.
What You'll Do...
- Carry out high touch manual testing that requires close communication with developers and engineering management
- Increase test coverage by writing test cases for upcoming and existing features
- Design, carry out and manage test plans; prioritize test scenarios to expedite releases
- Work with Engineering and Product to anticipate how code changes will impact workflows and proactively highlight pain points and suggest improvements
- Participate in team meetings and contribute to QA processes and approaches
- Promote a holistic culture of quality throughout the Dutchie organization
- Review existing tools and processes and drive more efficient or reliable approaches
- Challenge yourself to continuously improve your testing abilities
What You Bring...
- 2+ years of experience in web and mobile testing as a qa analyst or comparable role
- Rock solid understanding of testing best practices and methodologies grounded in QA fundamentals
- Proactive approach with a strong attention to detail, and exemplary documentation and organizational skills.
- Possessing an analytical mind, critical-thinking skills, and problem-solving aptitude.
- Ability to meticulously follow detailed steps and patience to track down difficult issues
- Ability to adapt, plan, and organize in a constantly changing environment - we move quickly and ship code often
- Knowledge and experience in technical aspects of software testing
- Self-starter - you're proactive and are able to start projects and tasks without constant direction
- Proven ability to drive issues and deliver quality results with a great deal of autonomy
- Great communication skills both verbal and written - you'll be at the touchpoint of a large group of engineers and product
- You enjoy your time working, but you enjoy your time outside of work too
- You have empathy for your users and your coworkers
It's a bonus if you...
- Have tested software in the e-commerce or regulatory industries
- Have experience testing systems with disparate third party integrations
- Experience with testing automation frameworks like Cypress, Capybara, & Selenium
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The Product Manager will be responsible for understanding the needs of customers, dispensaries, and the business itself, and balancing those needs against feature development and our roadmap. Simply put, they'll be in charge of determining what we build, what we don't build, and how it works. These decisions will be based on internal and external conversations to begin with, and in the future, from our UX researchers. You'll have a direct impact on our product on a daily basis. You'll touch nearly all aspects of the product, from consumer side features to internal tooling, and your work will highly impact the state of the product and our company as a whole. You'll also have the opportunity to help shape the culture, values, and processes of our product department as it grows to meet the needs of the business.
What You'll Do...
- Lead the ideation, implementation, and launch of innovative products
- Drive product development with dutchie's engineers and designers
- Define and analyze metrics that inform the success of products
- Have a deep understanding of the problems that customers/dispensaries are facing
- Serve as the dispensary and customer's voice within the organization
- Establish the direction and vision of their product
- Convince stakeholders of their decisions
- Set and adjust the roadmap
- Coordinating the requirements for features and chores to a designer
- Shepherd features through design, coordinating tweaks and adjustments
- Ensure a smooth handoff of features and chores to engineering
- Create proper documentation for all new features and product updates
- Communicate new features and updates, both internally and to customers and dispensaries
What You Bring...
- 2+ years of product management experience
- E-commerce is a plus
- Marketplace experience is a plus
- Bachelor's Degree in Computer Science, Mathematics, Statistics or another quantitative field
- Natural ability to make stuff happen around you through influence
- Data-driven product approach and an ability to balance user and business impact
- Shipped creative and highly successful consumer tech products; involved in process end-to-end
- Clear, concise, and thorough written and oral communication skills - you have the ability to communicate complex ideas in simple, easy to understand ways.
- Demonstrated technical aptitude
- Direct experience in UX/UI design is a plus, but not required
- Experience in the cannabis industry is a plus, but not required
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire an Implementation Strategist to join our growing team. We're looking for someone energetic, enthusiastic, and organized to implement dutchie's solutions at cannabis retailers across North America. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You Bring…
- 2+ years of SaaS implementation, account management, or solutions engineering experience
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
What You'll Do…
- Manage the onboarding and training of new dispensaries on the dutchie platform
- Help make complex, technical concepts simple and digestible for dispensaries
- Effectively communicate the benefits of dutchie's platform via phone, email and video demos
- Shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Seek ways to improve the process of delivering successful e-commerce solutions to dispensaries
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire a Customer Success Manager to support our growth. We're looking for someone energetic, enthusiastic, client obsessed and organized to build and cultivate relationships with dispensaries that use our platform(s). This role will be pivotal in tending to their needs, deriving key product insights, managing their requests, and optimizing their sales and performance. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You'll Do...
- Own relationships with dispensaries, building engagement strategies to help them drive revenue and get the most out of their dutchie partnership
- Deliver insights to customers to ensure that they get the most out of dutchie's software with the aim of helping grow our customer base and loyalty.
- Effectively communicate the benefits of our software via phone, email and video demos
- Optimize dispensary websites for conversions
- Encourage dispensaries to drive sales through marketing and promotions
- Help shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Use data to help dispensaries be as successful as possible through the platform
- Define and optimize dutchie's processes around onboarding and customer success
- Delivering and communicating positive ROI to our clients; throughout the customer lifecycle
- Lead critical client conversations and manage pre-churn conversations
What You Bring…
- Be client obsessed
- 2 - 3+ years of SaaS customer success experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Creative thinker, always coming up ways to gain more out of relationships
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company's 10 most innovative companies in North America and LinkedIn's Top 50 Startups.
Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are in the early stages of our data team, so as a Data Analyst, you will be instrumental in taking ownership of a domain, educating stakeholders on how to leverage their data, and ultimately turning data into an important factor in business decision-making. Most of your work will be in SQL and Looker, where you will be analyzing and visualizing trends, insights, and recommendations to partners in the business. To succeed in this role, you'll need to be strong in SQL, skilled in data visualization, and able to work well with non-technical partners.
What You'll Do…
- Visualize data in Looker for dashboarding and self-service business intelligence
- Use SQL to query core data warehouse tables, and create your own tables as needed with DBT
- Work cohesively with stakeholders to understand their issues top to bottom, break down those complex problems into key components, and provide timely and effective data solutions
- Improve data quality in both our business intelligence layer and production database
- Help establish the data team's best practices and standards to ensure high quality work as we continue to grow
What You Bring…
- 2+ years of experience in a data analyst role
- Experience using SQL (Snowflake, BigQuery, Redshift) to analyze and transform data
- Experience visualizing data in Looker, Tableau, Sisense, or similar tools
- Fantastic communication skills to make sure your insights can turn into action
- Business acumen to be able to understand which data products and insights will be actionable to stakeholders
- Project management skills and a demonstrated ability to work autonomously
- Experience with DBT, Git, Airflow, Python, or R is a plus
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $3B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the role
We're looking for a Director of People Operations to join our growing team. In this high impact role, you'll lead a growing People Operations team to craft and execute strategies for how we hire, onboard, develop, empower, retain and prioritize work.
You'll partner with business leaders to define, develop, lead, and roll out scalable HR solutions and serve as a trusted consultant to leaders and managers on people-related issues. You'll formulate partnerships across the org to bring programs to life and build rapport with all levels of employees. You must have the ability to function in a fast-paced and innovative environment, be a self-starter and not be afraid of problem-solving complex issues.
What you'll do...
People Ops Team Management:
- Lead a growing People Operations team with a focus on employee experience as it relates to onboarding, off-boarding, compensation, benefits, compliance, policy and HRIS systems.
- Drive a proactive and positive culture that translates to high levels of engagement, enablement and retention through people programs.
- Work with leadership and the People team to shape the People strategy, aligning to dutchie principles and business objectives that support growth, continuous iteration and improvement.
- Provide People Ops support to the business by answering employee questions about People programs, policies and other people-related inquiries.
- Provide individual and group training on a variety of HR tools, policies & procedures, and other topics such as training for managers, and new team members.
Total Rewards:
- Manage compensation programs, including base salary, and short term & long term incentive programs, as it relates to ongoing benchmarking and assessments of market data and the performance review and development cycles.
- Improve competitive total reward programs while managing costs and vendors that allow us to scale.
Compliance & Risk Management
- Support efforts to resolve complex employee relations issues while partnering with business partners, Managers, and employment counsel as needed.
- Ensure accuracy and maintenance of our People data, including surveys and HRIS systems.
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance with an emphasis on non-exempt employees.
- Stay current on in-depth knowledge of federal, state and local employment laws in the geographies in which we operate and ensure compliance.
What you bring...
- 8+ years of progressive HR experience, including 3+ years managing and developing teams, in high growth technology companies with demonstrated experience building HR processes and frameworks.
- Experience supporting total rewards programs including regular analysis of market data and leading compensation efforts though performance cycles.
- Experience implementing DEI programs and driving new DEI initiatives.
- Relentless learner, you probe various sources for answers, look beyond the obvious and are open to change.
- Focused on finding solutions and excited about the possibility and prospect of doing things differently.
- First principles approach when providing solutions - using sound judgment, analysis and data when making decisions.
- Experience with developing and managing People Ops processes and programs for global organization is a plus.
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $3B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking for our first Help Desk Admin to lead a fast-paced, rapidly growing team. You will be responsible for providing day to day technical support across our remote teams via Slack. You will be the front line for dutchie's internal IT infrastructure, this includes employee computers and hardware, software account aces to our various cloud-based solutions. This is a hands-on, fast-paced role that also comes with a strong career growth opportunity.
What You'll Do…
- Owning all of IT support for dutchie's geographically distributed teams.
- Triaging and responding to all employee IT Support related requests.
- Providing support on any/all computer/hardware and software related issues.
- Supporting and managing mostly Apple laptops.
- Troubleshooting hardware, software, and any other IT related issues.
- Managing systems access for on-boarding and off-boarding of employees.
- Close collaboration with people operations and recruiting teams.
- Building out the self-help portal to optimize and scale the dutchie IT experience.
What You Bring…
- Excellent communication, problem-solving, critical thinking, and organizational skills.
- Experience working with and troubleshooting hardware and software from a variety of vendors including but not limited to Apple, Slack, G-Suite, OKTA, Zoom, Atlassian.
- You're self-directed, efficient, able to work in a fast-paced environment and enjoy helping others.
- Are excited to build your career through hard work in an industry that's changing and growing at breakneck speeds.
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $3B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About The Role
Dutchie is experiencing phenomenal dispensary acquisition across the US and Canada. This role is critical to maintaining new and existing clients on the dutchie platform, specifically clients on the West Coast. With a Dispensary First and growth- mindset, helping clients achieve success while proving positive ROI is paramount to this role.
What You'll Do
- Manage a book of business of dispensaries, including full lifecycle support (from implementation handoff through engagement)
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Own and maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Collaborate closely with leadership on dispensary growth/expansion opportunities
- When appropriate, collaborate with product and engineering to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers
- Successfully gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and software improvements
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Active management of client relationship, setting and managing expectations proactively and strategically
- Understanding customer outcomes by communicating with customers, analyze customer health metrics, address feedback and gather other client feedback via
- Access and analyze significant amounts of data to identify trends and/or patterns that lead to specific insights about client performance and adoption during client Business Reviews
What You Bring
- 4+ years of SaaS customer success experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Creative thinker, always coming up ways to gain more out of relationships
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
What You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $3B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the role
Dutchie is looking for our first Executive Assistant to support our executive leadership team. Since our inception, we have experienced significant growth and this person will play a key role as our organization continues to scale. This person will need to be an excellent problem solver, ultra-organized, and be able to exercise judgment to prioritize calendars, meetings, and projects in a high growth environment. This role will support our Chief Executive Officer and others on our executive team.
What You'll Do
- Manage and maintain calendars, including coordinating appointments, meetings, and conference calls ensuring that all logistics are satisfied
- Manage and prioritize all types of daily correspondence to ensure professional, accurate, and timely responses
- Act as the first line of contact or provide assistance with key stakeholders, partners, and investors
- Attend key meetings in order to track and help drive completion of key deliverables, following up on outstanding items
- Plan and execute company events, meetings, off-sites, and other functions
- Oversee and streamline office operations
- Draft and manage correspondence and communications on behalf of the executive team, as needed
- Assist with ad-hoc projects
What You Bring
- 3+ years of experience as an Executive Assistant, Administrative Business Partner, or similar role
- Excellent organizational, problem-solving, and follow-up skills as well as the ability to effectively handle multiple priorities
- Ability to thrive in a fast-paced, remote environment
- Strong judgment and analytical skills
- Strong communication skills and ability to collaborate cross-functionally
- Proficient using Google Suite and Apple products
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Implementation Strategist
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $3B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire an Implementation Strategist to join our growing team. We're looking for someone energetic, enthusiastic, and organized to implement dutchie's solutions at cannabis retailers across North America. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You Bring…
- 2+ years of SaaS implementation, account management, or solutions engineering experience
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
What You'll Do…
- Manage the onboarding and training of new dispensaries on the dutchie platform
- Help make complex, technical concepts simple and digestible for dispensaries
- Effectively communicate the benefits of dutchie's platform via phone, email and video demos
- Shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Seek ways to improve the process of delivering successful e-commerce solutions to dispensaries
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $2.4B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are in the early stages of our data team, so as a Data Analyst, you will be instrumental in taking ownership of a domain, educating stakeholders on how to leverage their data, and ultimately turning data into an important factor in business decision-making. Most of your work will be in SQL and Looker, where you will be analyzing and visualizing trends, insights, and recommendations to partners in the business. To succeed in this role, you'll need to be strong in SQL, skilled in data visualization, and able to work well with non-technical partners.
What You'll Do…
- Visualize data in Looker for dashboarding and self-service business intelligence
- Use SQL to query core data warehouse tables, and create your own tables as needed with DBT
- Work cohesively with stakeholders to understand their issues top to bottom, break down those complex problems into key components, and provide timely and effective data solutions
- Improve data quality in both our business intelligence layer and production database
- Help establish the data team's best practices and standards to ensure high quality work as we continue to grow
What You Bring…
- 2+ years of experience in a data analyst role
- Experience using SQL (Snowflake, BigQuery, Redshift) to analyze and transform data
- Experience visualizing data in Looker, Tableau, Sisense, or similar tools
- Fantastic communication skills to make sure your insights can turn into action
- Business acumen to be able to understand which data products and insights will be actionable to stakeholders
- Project management skills and a demonstrated ability to work autonomously
- Experience with DBT, Git, Airflow, Python, or R is a plus
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $2.4B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are in the early stages of our data team, so as a Data Analyst, you will be instrumental in taking ownership of a domain, educating stakeholders on how to leverage their data, and ultimately turning data into an important factor in business decision-making. Most of your work will be in SQL and Looker, where you will be analyzing and visualizing trends, insights, and recommendations to partners in the business. To succeed in this role, you'll need to be strong in SQL, skilled in data visualization, and able to work well with non-technical partners.
What You'll Do…
- Visualize data in Looker for dashboarding and self-service business intelligence
- Use SQL to query core data warehouse tables, and create your own tables as needed with DBT
- Work cohesively with stakeholders to understand their issues top to bottom, break down those complex problems into key components, and provide timely and effective data solutions
- Improve data quality in both our business intelligence layer and production database
- Help establish the data team's best practices and standards to ensure high quality work as we continue to grow
What You Bring…
- 2+ years of experience in a data analyst role
- Experience using SQL (Snowflake, BigQuery, Redshift) to analyze and transform data
- Experience visualizing data in Looker, Tableau, Sisense, or similar tools
- Fantastic communication skills to make sure your insights can turn into action
- Business acumen to be able to understand which data products and insights will be actionable to stakeholders
- Project management skills and a demonstrated ability to work autonomously
- Experience with DBT, Git, Airflow, Python, or R is a plus
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $2.4B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.
Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The Product Manager will be responsible for understanding the needs of customers, dispensaries, and the business itself, and balancing those needs against feature development and our roadmap. Simply put, they'll be in charge of determining what we build, what we don't build, and how it works. These decisions will be based on internal and external conversations to begin with, and in the future, from our UX researchers. You'll have a direct impact on our product on a daily basis. You'll touch nearly all aspects of the product, from consumer side features to internal tooling, and your work will highly impact the state of the product and our company as a whole. You'll also have the opportunity to help shape the culture, values, and processes of our product department as it grows to meet the needs of the business.
What You'll Do...
- Lead the ideation, implementation, and launch of innovative products
- Drive product development with dutchie's engineers and designers
- Define and analyze metrics that inform the success of products
- Have a deep understanding of the problems that customers/dispensaries are facing
- Serve as the dispensary and customer's voice within the organization
- Establish the direction and vision of their product
- Convince stakeholders of their decisions
- Set and adjust the roadmap
- Coordinating the requirements for features and chores to a designer
- Shepherd features through design, coordinating tweaks and adjustments
- Ensure a smooth handoff of features and chores to engineering
- Create proper documentation for all new features and product updates
- Communicate new features and updates, both internally and to customers and dispensaries
What You Bring...
- 2+ years of product management experience
- E-commerce is a plus
- Marketplace experience is a plus
- Bachelor's Degree in Computer Science, Mathematics, Statistics or another quantitative field
- Natural ability to make stuff happen around you through influence
- Data-driven product approach and an ability to balance user and business impact
- Shipped creative and highly successful consumer tech products; involved in process end-to-end
- Clear, concise, and thorough written and oral communication skills - you have the ability to communicate complex ideas in simple, easy to understand ways.
- Demonstrated technical aptitude
- Direct experience in UX/UI design is a plus, but not required
- Experience in the cannabis industry is a plus, but not required
You'll Get...
- Competitive Salary
- Fully paid medical, dental, and vision insurance
- Equity
- 401(k)
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
- The opportunity to shape an entire industry and create a product that touches millions of people
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Due to our rapid growth, we are looking for a talented QA Analyst to join our team. You will be getting in on the ground-level with us and working on testing virtually all aspects of the current product and future product development. You'll be working directly with the founding team daily and taking part in technology-related decisions. You will help us build the foundation of this company - its culture, its processes, and its practices. You'll also have the chance to work on assuring the quality of everything from analytics software to two-sided marketplaces, to third party integrations. There's a ton of interesting problems to solve.
What You'll Do...
- Carry out high touch manual testing that requires close communication with developers and engineering management
- Increase test coverage by writing test cases for upcoming and existing features
- Design, carry out and manage test plans; prioritize test scenarios to expedite releases
- Work with Engineering and Product to anticipate how code changes will impact workflows and proactively highlight pain points and suggest improvements
- Participate in team meetings and contribute to QA processes and approaches
- Promote a holistic culture of quality throughout the Dutchie organization
- Review existing tools and processes and drive more efficient or reliable approaches
- Challenge yourself to continuously improve your testing abilities
What You Bring...
- 2+ years of experience in web and mobile testing as a qa analyst or comparable role
- Rock solid understanding of testing best practices and methodologies grounded in QA fundamentals
- Proactive approach with a strong attention to detail, and exemplary documentation and organizational skills.
- Possessing an analytical mind, critical-thinking skills, and problem-solving aptitude.
- Ability to meticulously follow detailed steps and patience to track down difficult issues
- Ability to adapt, plan, and organize in a constantly changing environment - we move quickly and ship code often
- Knowledge and experience in technical aspects of software testing
- Self-starter - you're proactive and are able to start projects and tasks without constant direction
- Proven ability to drive issues and deliver quality results with a great deal of autonomy
- Great communication skills both verbal and written - you'll be at the touchpoint of a large group of engineers and product
- You enjoy your time working, but you enjoy your time outside of work too
- You have empathy for your users and your coworkers
It's a bonus if you...
- Have tested software in the e-commerce or regulatory industries
- Have experience testing systems with disparate third party integrations
- Experience with testing automation frameworks like Cypress, Capybara, & Selenium
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We're excited to expand our People Operations team to support our fast-growing team. Dutchie is searching for an HR Generalist to bring order and predictability to our ever-changing organization. As an HR Generalist, you will bring expertise and best practices to scale HR systems and policies to support our rapidly growing employee base. You will own all logistics related to human resources, from managing employee leaves to owning our employee handbook and staying on top of regulatory compliance for our distributed workforce.
To be successful in this role, you should be passionate about people and processes, with an eye towards continuous improvement. Making a difference to those around you is what gets you out of bed in the morning and you are not afraid to go out of your comfort zone to do so. If you're ready to think 20x and build out our HR function from the ground up, let's talk!
What You'll Do...
- Provide daily generalist support, including benefits administration, employee relations, matters of compliance, general guidance, and policy interpretation
- Manage for HR technology platforms, including the maintenance of HRIS/Payroll systems and records and performance management software; maintains employee records
- Support the onboarding process and procedures including technology systems that help to administer our robust onboarding program
- Respond to employee's inquiries regarding policies and procedures, payroll, and benefits
- Assist in the development and implementation of personnel policies and procedures; contributing to the maintenance of the handbook on policies and procedures
- Help develop innovative employee engagement programs in partnership with our Employee Engagement & Development Manager to enhance connectivity and job satisfaction for all our people
- Leverage HR technology platforms and HRIS data to produce meaningful analysis, reports, and business insights to executives and respective business units
- Research, investigate, and resolve employee performance or conduct matters
What You Bring...
- Bachelor's Degree in Human Resources or Business related field or equivalent work experience
- 5+ years generalist experience in human resources, benefits administration, performance management, employee relations, and HRIS Analysis
- Has worked in startups, preferably within a fast-scaling organization
- Experience in a SaaS company with a specialty in high-velocity startup environments
- Experience working with distributed workforce in US and Canada
- Experience managing benefits programs, broker relationships, and administration
- Exhibits concise and consistent judgment as it pertains to employee relations, talent management, and performance management
- Expert in written and verbal communication skills
- Highly tactical, nerds out on compliance and all employee matters
- Passion for helping and supporting others
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the role
If you are inspired to bring more access to cannabis, it's time for your next big challenge. Join us on our pursuit to provide dispensaries and their customers the absolute best online ordering experience. We are looking for an Account Executive to join our sales team, and help us to continue to maximize our space as the best in the industry.
How do you know if you're a good fit? You're tenacious and hungry to win. You are process-oriented, emotionally intelligent and authentically you. You understand the cannabis and SaaS space, and ideally, already have experience in the cannabis industry.
What You'll Do...
- Prospect, qualify and develop a robust sales pipeline
- Communicate and embody dutchie's operating principles
- Conduct online and in-person demos
- Develop and execute on a strategic plan for your territory to meet monthly, quarterly and annual bookings & revenue objectives
- Timely and accurate updating of Hubspot customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
- Collaborate with Onboarding and Account Management to ensure smooth handoffs and timely launches
- Travel periodically within the territory you're responsible for (up to 25%)
What You'll Bring...
- Demonstrate the ability to win
- Have well-developed business acumen
- Have deep and creative sales skills
- Have exceptional ambition combined with great teaming skills
- A track-record as a top performer and two years of sales experience
- SaaS and/or cannabis experience
You'll get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The Business Development Representative will have first contact with prospective customers in Alberta, British Columbia, Oregon and Washington. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will be responsible for leveraging various channels of communication to track down decision-makers and to ultimately set product demos for Account Executives across various territories. The BDR has a crucial responsibility in being able to communicate dutchie's values and to also embody a high level of tact and emotional intelligence in doing so. This is a high activity, metrics-driven, role that calls for the utmost tenacity and organization. This is a great opportunity to learn the fundamentals of sales and work with a product-centric team that is shaping the way consumers buy cannabis online.
What You'll Do…
- Strive to exceed key performance metrics that will fuel the continued growth for dutchie
- Partner with Account Executives to prioritize, target accounts, prospecting efforts, research accounts, and together identify key players
- Strategize with Account Executives and sales leadership to design a targeted call plan of action
- Use multiple platforms to conduct company and contact research in order to develop accounts and personalize outreach
- Contact prospects through calls, emails, and other channels to get them excited about dutchie
- Schedule product demos between prospect and Account Executives
- Timely and accurate updating of Hubspot customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
- Analyze sales data and recommend new outreach strategies
- Provide suggestions to the SDR team lead to improve external communication and internal processes
What You Bring…
- 1+ years of experience in B2B sales
- Drive, flexibility, willingness to learn, and a passion to win
- Hands-on experience with multiple sales techniques
- Track record of achieving sales quotas
- Experience with CRM software (e.g. HubSpot)
- Excellent communication skills
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Dutchie is looking for a Product Expert to be an inaugural member of our new Product Expert team. This person will partner with our Customer Success team and initially focus on escalations involving styling and design related to dutchie menus. As one of the first Product Experts, you'll play a key role as we build out this function of the company.
What You'll Do...
- Triage JIRA issues related to billing, data requests, applications, dashboards, and POS integrations
- Document product functionality and troubleshooting best practices
- Cross-train on product knowledge, troubleshooting techniques, and technical skills
- Manage and execute projects that benefit larger dutchie organization
- Enable greater and more consistent visibility into trends around technical issues and bugs
- Increase efficiencies across teams owning technical troubleshooting
What You Bring…
- 2+ years of technical support experience in a SaaS environment
- Technical writing experience with tutorials, documentation, and other materials
- A passion for solving problems and providing solutions while being empathetic
- A track record of moving fast without breaking things, leaving things better than you found them, and being customer-focused
- Strong HTML and CSS skills and knowledge
- Nice to haves skills are Excel formulas, SQL skills, and being self-taught in something (JavaScript, Ruby, Music Production, etc.)
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking for a driven and talented Engineering Manager to join our team. You will work on virtually all aspects of the current product and future product development, take part in technology-related decisions and impact our culture, processes, and practices. You will immediately make contributions to the best cannabis e-commerce marketplace that consumers and dispensaries are in love with. We build features swiftly and accurately; oftentimes going from concept and planning to development, testing, and deployment in a matter of days.
What You'll Do...
- Lead delivery and implementation of dutchie's application
- Manage Application projects: plan, track, communicate and deliver
- Act as the single point of contact for team members in both functional, technical, and support clarifications
- Communicate progress, risks, expectations, timelines, milestones and other key project metrics to team members and C level executives
- Individual code contribution on as-needed bases
- Drive the growth of the engineering team: work with our recruiting team, participate in screening and hiring processes
- Manage your team through service-based leadership and prioritize personal growth and development
What You Bring...
- Adaptive to entrepreneurial high-growth environment
- 5+ years of development experience as an individual contributor
- 3+ years of experience in a management role
- Self-Motivated and believer in getting things done
- Expert Problem solver
- Excellent verbal and written communication skills
- Strong organization and time management skills with the ability to multi-task and work autonomously or with a team
- Experience with Agile & Kanban management systems
- Understanding of dynamic languages (Ruby, JavaScript, Python) and general software best practices
- Experience working with cloud-native hosting providers (AWS, Heroku)
- Experience with development of mission-critical back-end services including API integrations with third-party platforms, ETL pipelines, analytics warehouses, core consumer API
You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The role of the Senior Manager of Customer Success will be to manage the day to day activities of the customer success team with the support of the Customer Success Project Manager. This person will be responsible for working closely with the Director of Customer Success to build strategic plays around churn, revenue retention, and dispensary success. They will also coach and mentor Customer Success Managers in best practices and tactical measures and work cross-functionally working with Support, Implementation, and Product teams to build a frictionless customer experience.
What You'll Do...
- Conduct an in-depth analysis of the customer journey and the post-sales process and develop a deep understanding of key value drivers to identify improvement areas and opportunities
- Design and implement business processes and systems to scale the customer success organization
- Drive highly visible projects for the customer success organization such as building churn prediction, identification of whitespace, optimizing pricing & packaging to drive retention
- Work with functional leaders to analyze opportunities, synthesize findings, develop go-forward plans, and act as part of the ongoing team to translate recommendations into results
- Help grow a world-class team of Customer Success Managers who will be the critical right-hand partner to all of the business units
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Collaborate with the sales team to achieve maximum growth and expansion potential for existing clients
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
What You Bring…
- 3+ years of experience managing Customer Success Managers in SaaS
- 5+ years of experience in Customer Success in SaaS
- A proven track record delivering on or exceeding revenue goals and quota
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Experience developing and implementing strategic playbooks
- Detailed understanding of client business strategy, drivers, goals, and initiatives and translating these into dutchie selling opportunities
- Proven ability to operate effectively in a fast-paced, entrepreneurial startup in which cross-functional teamwork and initiative is a must
- Customer-first attitude while still exhibiting excellent negotiation skills
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Are you ready to join the most formidable team in the Cannabis space? Dutchie exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.
In this role, you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand.
We're here to help our customers every day between 5:00 am -10:00 pm PST, so evening, weekend, and holiday availability is required for this role.
What You Bring...
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
- Self-starter - you're proactive and are able to light your own fire.
- Adaptive- you understand each client is different, and you are able to mold your support on the fly.
- Great communication skills.
- Excellent writing skills - you take pride in your written word, and rarely make grammatical or spelling errors.
- Solid understanding of cannabis products, and a strong appreciation for the cannabis space.
- Very comfortable using various software platforms.
You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Are you ready to join the most formidable team in the Cannabis space? Dutchie exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.
In this role, you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand.
We're here to help our customers every day between 5:00 am -10:00 pm PST, so evening, weekend, and holiday availability is required for this role.
What You Bring...
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
- Self-starter - you're proactive and are able to light your own fire.
- Adaptive- you understand each client is different, and you are able to mold your support on the fly.
- Great communication skills.
- Excellent writing skills - you take pride in your written word, and rarely make grammatical or spelling errors.
- Solid understanding of cannabis products, and a strong appreciation for the cannabis space.
- Very comfortable using various software platforms.
You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire an Implementation Strategist to join our team headquartered in Bend, OR. We're looking for someone energetic, enthusiastic, and organized to implement dutchie's solutions at cannabis retailers across North America. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You Bring…
- 2+ years of SaaS onboarding or implementation experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
What You'll Do…
- Manage the onboarding and training of new dispensaries on the dutchie platform
- Help make complex, technical concepts simple and digestible for dispensaries
- Effectively communicate the benefits of dutchie's platform via phone, email and video demos
- Shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Seek ways to improve the process of delivering successful e-commerce solutions to dispensaries
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Dutchie is looking for a Product Marketing Manager to join our product team. You will be responsible for driving go-to-market launches for new products and for growing engagement with those products. You'll collaborate closely with partners in product, sales, and customer success, to effectively craft and execute go-to-market activities for major product releases and service offerings, as well as developing campaigns that drive adoption, retention, and growth.
The ideal candidate has a desire to deeply understand the needs, wants, and voice of our customers, and can naturally build trusted relationships with those customers through marketing communications. They'll be comfortable with data, using insights about customers to develop marketing strategies and drive continuous impact around product launches and other related initiatives.
What You'll Do...
- Own the development and execution of dutchie's product marketing strategy
- Oversee the launches of new products and features, including content creation, campaign strategy, and sales enablement
- Partner with product management to develop product positioning and messaging, points of differentiation, market opportunity analysis, and customer proof points
- Understand the needs of our sales and customer success teams and provide content/training to support them, including market knowledge, product knowledge, value selling (ROI), etc.
- Measure the success of our products and evaluate the key performance indicators
- Analyze and report on the performance of marketing programs to identify areas for improvement and continuously test and iterate to optimize
What You Bring…
- 3+ years of product marketing experience, preferably with a high-growth company, with a track record of success
- B2B SaaS product marketing experience
- Natural ability to tell stories while emphasizing with users and adapting how you communicate to reach and engage your audience
- Data-driven approach to taking products to market
- Exceptional written, verbal, and interpersonal communication skills
- Demonstrates initiative and ownership with strong attention to detail and organization
- Marketplace or e-commerce experience preferred
- Design experience a plus
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The role of the Technical Support Manager is to build an internal support system that will allow our support team to flourish while alleviating the need of our engineers to be involved in the development of our support team. The Manager will also close knowledge gaps amongst our customer-facing teams, to allow our customers access to more efficient and clear resolutions. You'll be the founding member of the technical support team at dutchie.
What You'll Do...
- Build and grow a high-performance global team through effective hiring, coaching, and development
- Run seamless day-to-day support and operations with a focus on metrics that ensures the highest levels of customer satisfaction and retention
- Develop and nurture highly effective collaborative relationships across Engineering, Product, Operations and Sales teams to deliver a world-class support experience
- Deflect technical issues from the engineering team
- Create technical documentation
- Provide analysis support for Product
What You Bring…
- 8+ years of technical support and service experience with a minimum of 4+ years in a people management role is required
- Experience improving the day-to-day operations seamlessly with a strong focus on metrics, SLA and OKR delivery
- Experience building out the technical support function in a similar environment
- Strong communication skills, both internally with multiple teams and externally with customers/partners
- Self-motivated, fast learner, and productive under high pressure
- SaaS experience preferred
- SQL knowledge preferred
You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About dutchie
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We're looking for an exceptional manager with a passion for coaching support teams and creating effortless customer experiences. Our support team provides chat, email, and phone support to dutchie's dispensaries and consumers nationwide. The Support Team Manager will directly manage, train, and coach representatives. The manager will also work alongside Customer Success leadership to improve the experience of our end-users through experience, knowledge, and data. The challenge of this role is to stay ahead of dutchie's tremendous growth, ensuring a smooth and delightful experience for every dispensary and consumer that reaches out to us. This role reports to our Director of Customer Success.
What You'll Do...
- Build world-class support - consistently deliver on quality of service goals, including low response time, high customer satisfaction, etc.
- Use data and analytics to identify pain points and drive improvements that scale
- Ensure smooth operations - own day to day operations alongside the rest of Customer Success leadership, proactively address blockers to your team's success
- Create an experience that's frictionless, inside and out
- Team management - empower your team to exceed their goals, develop best practices, and remove barriers to their success
- Optimize for engagement and love for dutchie
What You Bring...
- 3+ years of management experience, preferably within a technical environment
- Demonstrated ability to leverage data to identify trends and drive decisions
- Strong background in execution and project management
- The embodiment of servant leadership, you're a master of communication and relationship building
- Experience managing a variety of support tools, like Intercom, Zendesk, and/or telephony systems
- Tireless passion and infectious enthusiasm for helping customers
- An expansive EQ toolkit, you're cool under pressure and you bring the best out of others
- Growth mindset, you're constantly finding ways to challenge yourself and your team
- A relentless pursuit of excellence - you don't settle for mediocrity
You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Are you ready to join the most formidable team in the Cannabis space? Dutchie exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.
In this role, you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand.
We're here to help our customers on the east coast every day between 8:00 am - 6:00 pm EDT, so weekend and holiday availability are required for this role.
What You Bring...
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
- Self-starter - you're proactive and are able to light your own fire.
- Adaptive- you understand each client is different, and you are able to mold your support on the fly.
- Great communication skills.
- Excellent writing skills - you take pride in your written word, and rarely make grammatical or spelling errors.
- Solid understanding of cannabis products, and a strong appreciation for the cannabis space.
- Very comfortable using various software platforms.
You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The cannabis industry is creating big opportunities for startups and we're at the forefront of it. To help support our growth, we're looking to add a Technical Recruiter to our Talent Acquisition team to support our engineering and product teams. This person will have the opportunity to shape our culture and hiring strategy, impact two of our fastest growing teams, and grow into a leadership role.
What You'll Do...
- Execute full-cycle technical recruiting identifying, sourcing and engaging candidates through creative and innovative tactics
- Effectively pre-screen/interview candidates to determine skills and fit in relation to role requirements while serving as the primary point of contact throughout the full recruitment process
- Work closely with hiring managers to understand their needs in order to identify the right talent; ensuring goals are met
- Establish effective communication flow with key stakeholders regarding recruiting efforts by providing status updates through meetings, email updates, and reports
- Develop a pipeline of candidates in niche areas as determined by market needs and business strategies
- Track goals, metrics, and performance of all recruiting efforts
- Provide market research as a subject matter expert in guiding the recruitment process- adding value to key stakeholders
- Find ways to continue to raise the bar for dutchie's talent acquisition efforts (process improvements, new initiatives, creative projects, etc.)
What You Bring...
- 3+ years of technical recruiting experience
- Corporate recruiting experience, preferably in a high growth company
- Successful track record of directly sourcing passive candidates
- Strong knowledge of, and experience with, outside recruiting resources including social recruiting
- Excellent communication and interpersonal skills with proven ability to take initiative and build strong productive relationships
- Experience successfully partnering with key stakeholders/hiring managers in order to drive effective recruitment
- Strong sense of urgency and flexibility, with an ability to work in a fast-paced, ever-changing environment
- Savvy with the latest technology and recruitment tools
You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
The Product Analyst will play a critical role in our growing team, helping support our product managers. You'll work closely with our operations, support, and account management teams to make sure our products are well documented, and that our customer-facing teams are equipped with the product information they need to help our customers. You'll also gain hands-on experience working with design and engineering, and have opportunities to take product ownership over smaller features and bug fixes. There is a path for growth here - we want you to develop the skills and experience needed to transition into a product manager on our team.
What You'll Do…
Participate in the ideation, implementation, and launch of innovative products
Create proper documentation for all new features and product updates
Communicate new features and updates, both internally and to customers and dispensaries
Work closely with product groups to define, track and report key metrics and performance indicators that measure overall product health
Analyze business requirements and create detailed functional user stories with acceptance criteria for our Development Team that bring your solutions to life
You will be involved in all phases of the product life-cycle and be responsible for effectively designing and communicating complex functionality in a clear and effective manner
Shepherd features through design, coordinating tweaks and adjustments
What You Bring…
2+ years of SaaS experience in product, support, project management, or other technical areas
Clear, concise, and thorough written and oral communication skills - you have the ability to communicate complex ideas in simple, easy to understand ways
Data-driven product approach and an ability to balance user and business impact
Demonstrated technical aptitude
Direct experience in UX/UI design is a plus, but not required
Experience in the cannabis industry is a plus, but not required
E-commerce or marketplace experience is a plus, but not required
You'll Get…
Competitive Salary
Equity
401(k)
Full Benefits - Medical, Dental, and Vision Insurance
Flexible vacation days, sick days, and work from home days
Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire an Onboard Manager to join our team headquartered in Bend, OR. We're looking for someone energetic, enthusiastic, and organized to implement dutchie's solutions at cannabis retailers across North America. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You Bring…
- 2+ years of SaaS onboarding, implementation, or account management experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
What You'll Do…
- Manage the onboarding and training of new dispensaries on the dutchie platform
- Help make complex, technical concepts simple and digestible for dispensaries
- Effectively communicate the benefits of dutchie's platform via phone, email and video demos
- Shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Seek ways to improve the process of delivering successful e-commerce solutions to dispensaries
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
We are looking to hire an Account Manager to join our team headquartered in Bend, OR. We're looking for someone energetic, enthusiastic, and organized to build and cultivate relationships with dispensaries that use our platform. This role will be pivotal in tending to their needs, deriving key product insights, managing their requests, and optimizing their sales and performance. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What You Bring…
- 4+ years of SaaS account management experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give customers the white glove treatment
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Creative thinker, always coming up ways to gain more out of relationships
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
What You'll Do...
- Own relationships with dispensaries, building engagement strategies to help them drive revenue and get the most out of their dutchie partnership
- Onboard new dispensaries on to the platform
- Effectively communicate the benefits of our software via phone, email and video demos
- Optimize dispensary websites for conversions
- Encourage dispensaries to drive sales through marketing and promotions
- Shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Use data to help dispensaries be as successful as possible through the platform
- Define and optimize dutchie's processes around onboarding and customer success
You'll Get…
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
-------------
Dutchie is the cannabis industry's leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States. We are a product and design focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We've raised $18M in funding and are backed by Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
--------------
The Product Manager will be responsible for understanding the needs of customers, dispensaries, and the business itself, and balancing those needs against feature development and our roadmap. Simply put, they'll be in charge of determining what we build, what we don't build, and how it works. These decisions will be based on internal and external conversations to begin with, and in the future, from our UX researchers. You'll have a direct impact on our product on a daily basis. As the first general PM on our team, you'll touch nearly all aspects of the product, from consumer side features to internal tooling, and your work will highly impact the state of the product and our company as a whole. You'll also have the opportunity to help shape the culture, values, and processes of our product department as it grows to meet the needs of the business.
What You'll Do...
-----------------------
- Lead the ideation, implementation, and launch of innovative products
- Drive product development with dutchie's engineers and designers
- Define and analyze metrics that inform the success of products
- Have a deep understanding of the problems that customers/dispensaries are facing
- Serve as the dispensary and customer's voice within the organization
- Establish the direction and vision of their product
- Convince stakeholders of their decisions
- Set and adjust the roadmap
- Coordinating the requirements for features and chores to a designer
- Shepherd features through design, coordinating tweaks and adjustments
- Ensure a smooth handoff of features and chores to engineering
- Create proper documentation for all new features and product updates
- Communicate new features and updates, both internally and to customers and dispensaries
What You Bring...
-----------------
- 3+ years of product management experience
- E-commerce experience is a plus
- Marketplace experience is a plus
- Bachelor's Degree in Computer Science, Mathematics, Statistics or another quantitative field
- Natural ability to make stuff happen around you through influence
- Data-driven product approach and an ability to balance user and business impact
- Shipped creative and highly successful consumer tech products; involved in process end-to-end
- Clear, concise, and thorough written and oral communication skills - you have the ability to communicate complex ideas in simple, easy to understand ways.
- Demonstrated technical aptitude
- Direct experience in UX/UI design is a plus, but not required
- Experience in the cannabis industry is a plus, but not required
You'll Get...
-------------------
- Competitive Salary
- Fully paid medical, dental, and vision insurance
- Equity
- 401(k)
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
- The opportunity to shape an entire industry and create a product that touches millions of people
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
In this role, you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand.
We're here to help our customers every day between 7AM-10PM PST, so evening, weekend, and holiday availability is required for this role.
Qualifications
--------------
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
- Self-starter - you're proactive and are able to light your own fire.
- Adaptive- you understand each client is different, and you are able to mold your support on the fly.
- Great communication skills.
- Excellent writing skills - you take pride in your written word, and rarely make grammatical or spelling errors.
- Solid understanding of cannabis products, and a strong appreciation for the cannabis space.
- Very comfortable using various software platforms.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
We are looking for a driven and talented Engineering Manager to join our team. You will work on virtually all aspects of the current product and future product development, take part in technology-related decisions and impact our culture, processes, and practices. You will immediately make contributions to the best cannabis e-commerce marketplace that consumers and dispensaries are in love with. We build features swiftly and accurately; oftentimes going from concept and planning to development, testing, and deployment in a matter of days.
What you bring
--------------
- Adaptive to entrepreneurial high-growth environment
- 3-4+ years of development experience
- 1-2+ years of experience in a lead/management role
- Self-Motivated and believer in getting things done
- Expert Problem solver
- Excellent verbal and written communication skills
- Strong organization and time management skills with the ability to multi-task and work autonomously or with a team
- Experience with Agile & Kanban management systems
- Understanding of dynamic languages (Ruby, JavaScript, Python) and general software best practices.
- Experience working with cloud-native hosting providers (AWS, Heroku).
- Experience with development of mission-critical back-end services including API integrations with third-party platforms, ETL pipelines, analytics warehouses, core consumer API.
What you'll do
--------------------
- Lead delivery and implementation of Dutchie's application.
- Manage Application projects: plan, track, communicate and deliver.
- Act as the single point of contact for team members in both functional, technical, and support clarifications.
- Communicate progress, risks, expectations, timelines, milestones and other key project metrics to team members and C level executives.
- Individual code contribution on as-needed bases.
- Drive the growth of the engineering team: work with our recruiting team, participate in screening and hiring processes.
You'll get
----------------
- Competitive Salary
- Equity
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Culture
-------
We're hard-working, high energy, and fun. We have a "do what you need and do what it takes" culture. If you need to work from home or fit in a workacation in order to produce your best work, then, by all means, go for it. As one of the first members of the team at Dutchie, you'll also have a great chance to play a foundational role in tech and culture decisions.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is looking to hire an Account Manager to join our team at our headquarters in Bend, OR. We're looking for someone energetic, enthusiastic and organized to build and cultivate relationships with dispensaries that use our platform. This role will be pivotal in tending to their needs, deriving key product insights, managing their requests, and optimizing their sales and performance. You'll be on the front lines, working side-by-side with our dispensaries as well as our internal product, engineering, sales, and support teams.
We're a fast-paced startup in an exciting and emerging new industry. Not only will you strongly contribute to our culture and practices, but you'll help shape the Customer Success department itself.
What you'll do
- Own relationships with dispensaries, building engagement strategies to help them drive revenue and get the most out of their dutchie partnership
- Onboard new dispensaries on to the platform
- Effectively communicate the benefits of our software via phone, email and video demos
- Optimize dispensary websites for conversions
- Encourage dispensaries to drive sales through marketing and promotions
- Shape future product development based on trends in conversations with customers
- Get ahead of challenges through effectively navigating complex situations
- Use data to help dispensaries be as successful as possible through the platform
- Define and optimize dutchie's processes around onboarding and customer success
What you bring
- 2+ years of account management or inside sales experience
- Excellent communication skills via phone, email and video conference
- High energy and ambition; enthusiasm to give 150% every day to help build a massive company
- Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
- Hyper-organized and strong multi-tasker who can easily manage numerous projects
- Creative thinker, always coming up ways to gain more out of relationships
- Very strong attention to detail
- Empathy and the ability to relate to a customer's point of view
- Ability to solve problems quickly and pivot with ease
- Positivity, patience, and professionalism
- Quick learner, you can pick up new platforms and understand new industries quickly
It's a bonus if you…
- Have experience in the cannabis industry
- Are familiar with dispensaries, their SOP's and their operators
- Have experience in online ordering in other industries such as food
You'll get…
- Competitive Salary
- Equity
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation days, sick days, and work from home days
- Technology (hardware, software, reading materials, etc..) allowance
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $2.4B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations. Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg's Casa Verde Capital, one of the leading cannabis-focused VC's, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.
About the Role
Are you ready to join the most formidable team in the Cannabis space? Dutchie exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.
In this role, you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand.
We're here to help our customers every day between 5:00 am -10:00 pm PST, so evening, weekend, and holiday availability is required for this role.
What You Bring...
- A people person! Ability to handle customers/clients of all kinds.
- You take pride in customer support and the value it brings a company.
- Self-starter - you're proactive and are able to light your own fire.
- Adaptive- you understand each client is different, and you are able to mold your support on the fly.
- Great communication skills.
- Excellent writing skills - you take pride in your written word, and rarely make grammatical or spelling errors.
- Solid understanding of cannabis products, and a strong appreciation for the cannabis space.
- Very comfortable using various software platforms.
You'll Get...
- Competitive Salary
- Equity
- 401(k)
- Full Benefits - Medical, Dental, and Vision Insurance
- Flexible vacation and sick days
- Technology (hardware, software, reading materials, etc..) allowance
At dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Apply for this job with Dutchie
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.