Cannabis Saas Implementation Success Specialist Jobs

Implementation & Success Specialist

Are you a passionate customer advocate? Do you get a kick out of working with teams and teaching people? Do you have a knack for problem solving too? If so, come and join the team at Trym! We're a rapidly growing startup, focused on the exciting, legal cannabis market. We offer the premier farm management and compliance management system for cannabis cultivators. Trym already has tremendous traction in the market, now it's time to dominate. Get in on this ground floor opportunity and put your talents to work. Trym has an immediate opening for an Implementation and Success Specialist on our operations team, responsible for ensuring our customers are successful from day one. In this position you will work directly with cultivation clients to learn about their operations, train their teams and help ensure successful product adoption.

Responsibilities and Duties:

• Develop and maintain proficiency in the company's software applications, solution methodologies, core technologies and new product rollouts.
• Plan and conduct online training for new customers.
• Configure and prepare customer accounts for on-boarding and integrations.
• Regularly evaluate and adapt training methods and materials to ensure implementation goals are met
• Maintain up-to-date notes, metrics and implementation progress in company system of record
• Be the primary success owner for early stage customer lifecycle (sales handoff through initial product adoption)
• Work in concert with the success team for coordinated account handoff
• Document all internal and external correspondence related to success and implementation/onboarding process
• Develop proficiency and provide guidance for METRC related trainings

Qualifications and Requirements:

• 2+ years of Customer Success, Implementation or similar experience
• Prior SaaS experience a plus
• Prior cannabis industry experience, ideally cultivation operations, highly preferred
• Excellent people skills to interact with colleagues and cross-functional teams
• Exceptional customer relationship building skills
• Ability to display good judgment
• Ability to follow through on tasks until completed
• Familiarity with CCTC-METRC for cultivation preferred
• Familiarity with compliance & regulations in multiple states preferred
• Familiarity with Hubspot and Intercom preferred

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Please explain why you're interested in working in the cannabis industry.
• Please share, in your opinion, the key pieces to a successful implementation process

Experience:

• Implementation: 2 years (Preferred)
• Cannabis: 1 year (Required)

Work Location: Remote

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