We know of 19 jobs at COVA as of April 2024, including roles such as Implementation Specialist, COVA - Partner Marketing Manager, Project Coordinator, and COVA - Technical Support Agent.
More than 30+ days
About Cova:
Cova has been the fastest-growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy, and high integrity in everything we do, Cova delivers a premium service to its clients.
We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.
The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.
Cova operates as a young company that spun out of a solid, well-established 20+ year old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.
Let's shape the next generation of cannabis retailers together and own it.
Reports To: Technical Support Lead
Team Description: Cova Software's Technical Support team is a group of passionate, detailed, and technically driven people. We love solving our partner's and customer's problems and Creating Great Experiences.
Job Summary:
As part of the Cova Support team, your role is to provide excellent customer service by answering a range of inquires via phone, chat, and email. Knowledge of Cova's platform is paramount in answering simple product related questions, as well as troubleshooting and solving more complex problems. The Technical Support Agent is the first point of contact when our customers need support and must always lead with the best foot forward to provide a great experience.
Responsibilities:
- Work in a multi queued ticket driven environment while applying ticket hygiene best practices and meeting or exceeding service level requirements and resolution targets.
- Be the first point of contact to answer partner inquiries and the second point of contact for client escalations related to Cova's multi-product platform.
- Always be looking for solutions to problems and opportunities for process improvements, efficiencies, training, and documentation.
- Evaluate, troubleshoot, replicate, document, collaborate, and escalate issues as required. Over time you will develop the skills to resolve many of these issues on your own.
- Work closely with Subject Matter Experts, Customer support representatives, Client Managers, and Development Teams on the prioritization and communication of defects, hotfixes, and any trending issues.
- Be consistently growing and challenging your knowledge base in a variety of Cova products and features.
- Contribute to team(s) knowledge management and knowledge transfer with knowledgebase and documentation contributions.
Qualifications:
- 1+ years Customer Service experience, ideally in a software/technology support role.
- 40 + WPM typing.
- Intermediate-level understanding of existing support processes and general product knowledge.
- Experience with Salesforce or other ticket-tracking help desk software is a plus.
- A track record of going above and beyond the normal scope of your accountabilities.
What Really Matters:
A lot can be learned or trained, but there are a few things that can't.
- Strongly self-motivated with a drive to succeed.
- Caring about our clients and their customers.
- Being able to collaborate with others to ensure that we all succeed together.
Salary: Starting at $40-45,000 USD
Want to Join the Team?
If you're interested in a career with Cova, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
You can view our privacy policy at https://iqmetrix.com/legal/internal/employee_job_applicant_privacy_policy.
Job Type: Full-time
Salary: $40,000.00 - $45,000.00 per year
Apply for this job with Cova
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Partner Marketing Manager
About Cova
Cova builds software solutions for cannabis retail. Our award-winning point-of-sale & inventory management platform is #1 in Canada and the fastest-growing dispensary POS in the U.S. Cova currently powers over 1,800 stores from coast to coast and has earned a reputation as one of the most trusted brands in cannabis technology. In our mission to help cannabis retailers reach their full potential, we believe integrity is everything. With that conviction, and your help, Cova will continue to push the industry forward as the top cannabis retail platform in North America.
Reports To: VP of Marketing
Team Description:
Cova’s vision is to create the most robust cannabis retail tech ecosystem. A platform that empowers ambitious retailers to innovate and succeed. We curate and integrate with the best-of-breed tech tools in the industry, so our customers can pick and choose the solutions they need to help them grow. The partners we choose to work with are passionate, talented, and fun. Most importantly, their vision aligns with our own.
Our growing marketing team is seeking a Partner Marketing Manager to help increase product awareness and adoption for our partner’s product. This is a strategic and critical role in our expanding team. If you're a passionate and experienced B2B product marketer with demonstrable success working with emerging products and driving GTM strategies, you're just who we're looking for.
Job Summary:
As a Partner Marketing Manager, you will be a profound force in driving this growing ecosystem. You will develop marketing strategies and execution plans that drive product awareness and adoption of our partners’ products. This includes eCommerce, Loyalty, HR Software, and Delivery Suite. You are not alone! You will work closely with our product team, marketing team, and tech partners to launch each campaign. Your job is to demonstrate how the Cova product and our partners’ tools work together to solve the challenges cannabis retailers face and help them succeed.
Responsibilities:
Building and driving relationships with key partners in the United States and Canada.- Creating strong positioning for Cova’s partner ecosystem that feeds into the overall brand story, pitch opportunities, and customer value proposition.
- Understanding the overall partner strategy and identifying opportunities for revenue growth.
- Creating a strategy around which partners or categories Marketing / Inside Sales should help drive.
- Determining targets based on needs/problem set and creating multi-product/solution approaches.
- Developing and executing partner marketing programs to drive leads, including:
- Define value prop and messages- how their products solve retailers’ problems.
- Create pricing strategies and develop bundle pricing.
- Work with partners to create content & sales collateral to support SEM efforts and campaigns.
- Work with the marketing team to execute marketing campaigns including email, social media, landing pages, and advertising.
- Create and maintain tools to attract and close deals including presentations, marketing collateral and content, proposals, and scripts.
- Updating the marketing team on partner forecasts, trends and new partners.
- Measuring effectiveness of partner marketing program by reporting on leads, adoption/usage rates, and/or sales pipeline progress for client opportunities.
Qualifications:
University Graduate, ideally in a Marketing discipline.- 5+ years of relevant experience.
- Must be a solid writer, strong communicator, and comfortable speaking in front of large, senior groups.
- Innovative and dynamic, this person will be a problem solver and a solution maker.
- Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
- Energetic, self-motivated, and results-oriented.
- Proven team player who is both flexible and adaptable.
- Can travel as required.
- Comfortable using collaboration and CRM tools such as Slack and Salesforce.
- Familiar with marketing automation tools such as Hubspot, and Google Analytics.
- Power-user of networking tools such as LinkedIn, Twitter, Facebook, and Instagram.
30-Day Goal:
- Understand our product and partner strategies
- Collaborate with the marketing team and our partners to create a joint positioning and launch their landing pages.
60-Day Goal:
- Work with VP of marketing to develop a pricing strategy and launch bundle pricing for Cova + our partners
- Develop GTM strategy and joint marketing campaign with key partners in key markets
- Coordinate with partners to create at least 2 blogs
90-Day Goal:
- Work with partners to develop 2 lead gen content (i.e, ebook, videos)
- Develop 1-3 pieces of sales collaterals
What Really Matters:
A lot can be learned or trained, but there are a few things that can’t.
Strongly self-motivated with a drive to succeed- Caring about our clients and their customers
- Being able to collaborate with others to ensure that we all succeed together
Want to Join the Team?
If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Partner Marketing Manager
About Cova
Cova builds software solutions for cannabis retail. Our award-winning point-of-sale & inventory management platform is #1 in Canada and the fastest-growing dispensary POS in the U.S. Cova currently powers over 1,800 stores from coast to coast and has earned a reputation as one of the most trusted brands in cannabis technology. In our mission to help cannabis retailers reach their full potential, we believe integrity is everything. With that conviction, and your help, Cova will continue to push the industry forward as the top cannabis retail platform in North America.
Reports To: VP of Marketing
Team Description:
Cova’s vision is to create the most robust cannabis retail tech ecosystem. A platform that empowers ambitious retailers to innovate and succeed. We curate and integrate with the best-of-breed tech tools in the industry, so our customers can pick and choose the solutions they need to help them grow. The partners we choose to work with are passionate, talented, and fun. Most importantly, their vision aligns with our own.
Our growing marketing team is seeking a Partner Marketing Manager to help increase product awareness and adoption for our partner’s product. This is a strategic and critical role in our expanding team. If you're a passionate and experienced B2B product marketer with demonstrable success working with emerging products and driving GTM strategies, you're just who we're looking for.
Job Summary:
As a Partner Marketing Manager, you will be a profound force in driving this growing ecosystem. You will develop marketing strategies and execution plans that drive product awareness and adoption of our partners’ products. This includes eCommerce, Loyalty, HR Software, and Delivery Suite. You are not alone! You will work closely with our product team, marketing team, and tech partners to launch each campaign. Your job is to demonstrate how the Cova product and our partners’ tools work together to solve the challenges cannabis retailers face and help them succeed.
Responsibilities:
Building and driving relationships with key partners in the United States and Canada.- Creating strong positioning for Cova’s partner ecosystem that feeds into the overall brand story, pitch opportunities, and customer value proposition.
- Understanding the overall partner strategy and identifying opportunities for revenue growth.
- Creating a strategy around which partners or categories Marketing / Inside Sales should help drive.
- Determining targets based on needs/problem set and creating multi-product/solution approaches.
- Developing and executing partner marketing programs to drive leads, including:
- Define value prop and messages- how their products solve retailers’ problems.
- Create pricing strategies and develop bundle pricing.
- Work with partners to create content & sales collateral to support SEM efforts and campaigns.
- Work with the marketing team to execute marketing campaigns including email, social media, landing pages, and advertising.
- Create and maintain tools to attract and close deals including presentations, marketing collateral and content, proposals, and scripts.
- Updating the marketing team on partner forecasts, trends and new partners.
- Measuring effectiveness of partner marketing program by reporting on leads, adoption/usage rates, and/or sales pipeline progress for client opportunities.
Qualifications:
University Graduate, ideally in a Marketing discipline.- 5+ years of relevant experience.
- Must be a solid writer, strong communicator, and comfortable speaking in front of large, senior groups.
- Innovative and dynamic, this person will be a problem solver and a solution maker.
- Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
- Energetic, self-motivated, and results-oriented.
- Proven team player who is both flexible and adaptable.
- Can travel as required.
- Comfortable using collaboration and CRM tools such as Slack and Salesforce.
- Familiar with marketing automation tools such as Hubspot, and Google Analytics.
- Power-user of networking tools such as LinkedIn, Twitter, Facebook, and Instagram.
30-Day Goal:
- Understand our product and partner strategies
- Collaborate with the marketing team and our partners to create a joint positioning and launch their landing pages.
60-Day Goal:
- Work with VP of marketing to develop a pricing strategy and launch bundle pricing for Cova + our partners
- Develop GTM strategy and joint marketing campaign with key partners in key markets
- Coordinate with partners to create at least 2 blogs
90-Day Goal:
- Work with partners to develop 2 lead gen content (i.e, ebook, videos)
- Develop 1-3 pieces of sales collaterals
What Really Matters:
A lot can be learned or trained, but there are a few things that can’t.
Strongly self-motivated with a drive to succeed- Caring about our clients and their customers
- Being able to collaborate with others to ensure that we all succeed together
Estimated Salary Range: $75,000 USD - $95,000 USD
Want to Join the Team?
If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Partner Marketing Manager
About Cova
Cova builds software solutions for cannabis retail. Our award-winning point-of-sale & inventory management platform is #1 in Canada and the fastest-growing dispensary POS in the U.S. Cova currently powers over 1,800 stores from coast to coast and has earned a reputation as one of the most trusted brands in cannabis technology. In our mission to help cannabis retailers reach their full potential, we believe integrity is everything. With that conviction, and your help, Cova will continue to push the industry forward as the top cannabis retail platform in North America.
Reports To: VP of Marketing
Team Description:
Cova’s vision is to create the most robust cannabis retail tech ecosystem. A platform that empowers ambitious retailers to innovate and succeed. We curate and integrate with the best-of-breed tech tools in the industry, so our customers can pick and choose the solutions they need to help them grow. The partners we choose to work with are passionate, talented, and fun. Most importantly, their vision aligns with our own.
Our growing marketing team is seeking a Partner Marketing Manager to help increase product awareness and adoption for our partner’s product. This is a strategic and critical role in our expanding team. If you're a passionate and experienced B2B product marketer with demonstrable success working with emerging products and driving GTM strategies, you're just who we're looking for.
Job Summary:
As a Partner Marketing Manager, you will be a profound force in driving this growing ecosystem. You will develop marketing strategies and execution plans that drive product awareness and adoption of our partners’ products. This includes eCommerce, Loyalty, HR Software, and Delivery Suite. You are not alone! You will work closely with our product team, marketing team, and tech partners to launch each campaign. Your job is to demonstrate how the Cova product and our partners’ tools work together to solve the challenges cannabis retailers face and help them succeed.
Responsibilities:
Building and driving relationships with key partners in the United States and Canada.- Creating strong positioning for Cova’s partner ecosystem that feeds into the overall brand story, pitch opportunities, and customer value proposition.
- Understanding the overall partner strategy and identifying opportunities for revenue growth.
- Creating a strategy around which partners or categories Marketing / Inside Sales should help drive.
- Determining targets based on needs/problem set and creating multi-product/solution approaches.
- Developing and executing partner marketing programs to drive leads, including:
- Define value prop and messages- how their products solve retailers’ problems.
- Create pricing strategies and develop bundle pricing.
- Work with partners to create content & sales collateral to support SEM efforts and campaigns.
- Work with the marketing team to execute marketing campaigns including email, social media, landing pages, and advertising.
- Create and maintain tools to attract and close deals including presentations, marketing collateral and content, proposals, and scripts.
- Updating the marketing team on partner forecasts, trends and new partners.
- Measuring effectiveness of partner marketing program by reporting on leads, adoption/usage rates, and/or sales pipeline progress for client opportunities.
Qualifications:
University Graduate, ideally in a Marketing discipline.- 5+ years of relevant experience.
- Must be a solid writer, strong communicator, and comfortable speaking in front of large, senior groups.
- Innovative and dynamic, this person will be a problem solver and a solution maker.
- Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
- Energetic, self-motivated, and results-oriented.
- Proven team player who is both flexible and adaptable.
- Can travel as required.
- Comfortable using collaboration and CRM tools such as Slack and Salesforce.
- Familiar with marketing automation tools such as Hubspot, and Google Analytics.
- Power-user of networking tools such as LinkedIn, Twitter, Facebook, and Instagram.
30-Day Goal:
- Understand our product and partner strategies
- Collaborate with the marketing team and our partners to create a joint positioning and launch their landing pages.
60-Day Goal:
- Work with VP of marketing to develop a pricing strategy and launch bundle pricing for Cova + our partners
- Develop GTM strategy and joint marketing campaign with key partners in key markets
- Coordinate with partners to create at least 2 blogs
90-Day Goal:
- Work with partners to develop 2 lead gen content (i.e, ebook, videos)
- Develop 1-3 pieces of sales collaterals
What Really Matters:
A lot can be learned or trained, but there are a few things that can’t.
Strongly self-motivated with a drive to succeed- Caring about our clients and their customers
- Being able to collaborate with others to ensure that we all succeed together
Want to Join the Team?
If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Partner Marketing Manager
About Cova
Cova builds software solutions for cannabis retail. Our award-winning point-of-sale & inventory management platform is #1 in Canada and the fastest-growing dispensary POS in the U.S. Cova currently powers over 1,800 stores from coast to coast and has earned a reputation as one of the most trusted brands in cannabis technology. In our mission to help cannabis retailers reach their full potential, we believe integrity is everything. With that conviction, and your help, Cova will continue to push the industry forward as the top cannabis retail platform in North America.
Reports To: VP of Marketing
Team Description:
Cova’s vision is to create the most robust cannabis retail tech ecosystem. A platform that empowers ambitious retailers to innovate and succeed. We curate and integrate with the best-of-breed tech tools in the industry, so our customers can pick and choose the solutions they need to help them grow. The partners we choose to work with are passionate, talented, and fun. Most importantly, their vision aligns with our own.
Our growing marketing team is seeking a Partner Marketing Manager to help increase product awareness and adoption for our partner’s product. This is a strategic and critical role in our expanding team. If you're a passionate and experienced B2B product marketer with demonstrable success working with emerging products and driving GTM strategies, you're just who we're looking for.
Job Summary:
As a Partner Marketing Manager, you will be a profound force in driving this growing ecosystem. You will develop marketing strategies and execution plans that drive product awareness and adoption of our partners’ products. This includes eCommerce, Loyalty, HR Software, and Delivery Suite. You are not alone! You will work closely with our product team, marketing team, and tech partners to launch each campaign. Your job is to demonstrate how the Cova product and our partners’ tools work together to solve the challenges cannabis retailers face and help them succeed.
Responsibilities:
Building and driving relationships with key partners in the United States and Canada.- Creating strong positioning for Cova’s partner ecosystem that feeds into the overall brand story, pitch opportunities, and customer value proposition.
- Understanding the overall partner strategy and identifying opportunities for revenue growth.
- Creating a strategy around which partners or categories Marketing / Inside Sales should help drive.
- Determining targets based on needs/problem set and creating multi-product/solution approaches.
- Developing and executing partner marketing programs to drive leads, including:
- Define value prop and messages- how their products solve retailers’ problems.
- Create pricing strategies and develop bundle pricing.
- Work with partners to create content & sales collateral to support SEM efforts and campaigns.
- Work with the marketing team to execute marketing campaigns including email, social media, landing pages, and advertising.
- Create and maintain tools to attract and close deals including presentations, marketing collateral and content, proposals, and scripts.
- Updating the marketing team on partner forecasts, trends and new partners.
- Measuring effectiveness of partner marketing program by reporting on leads, adoption/usage rates, and/or sales pipeline progress for client opportunities.
Qualifications:
University Graduate, ideally in a Marketing discipline.- 5+ years of relevant experience.
- Must be a solid writer, strong communicator, and comfortable speaking in front of large, senior groups.
- Innovative and dynamic, this person will be a problem solver and a solution maker.
- Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
- Energetic, self-motivated, and results-oriented.
- Proven team player who is both flexible and adaptable.
- Can travel as required.
- Comfortable using collaboration and CRM tools such as Slack and Salesforce.
- Familiar with marketing automation tools such as Hubspot, and Google Analytics.
- Power-user of networking tools such as LinkedIn, Twitter, Facebook, and Instagram.
30-Day Goal:
- Understand our product and partner strategies
- Collaborate with the marketing team and our partners to create a joint positioning and launch their landing pages.
60-Day Goal:
- Work with VP of marketing to develop a pricing strategy and launch bundle pricing for Cova + our partners
- Develop GTM strategy and joint marketing campaign with key partners in key markets
- Coordinate with partners to create at least 2 blogs
90-Day Goal:
- Work with partners to develop 2 lead gen content (i.e, ebook, videos)
- Develop 1-3 pieces of sales collaterals
What Really Matters:
A lot can be learned or trained, but there are a few things that can’t.
Strongly self-motivated with a drive to succeed- Caring about our clients and their customers
- Being able to collaborate with others to ensure that we all succeed together
Want to Join the Team?
If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Type
Full-time
Full Job Description
Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
About Cova:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the onsite visit.
Location(s): Denver, CO, Vancouver, BC,
Job Summary
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self-managing – planning time, self-guided learning, and remote session preparation
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 20% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
About Cova:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the onsite visit.
Location(s): Denver, CO, Vancouver, BC,
Job Summary
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self-managing – planning time, self-guided learning, and remote session preparation
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 20% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
About Cova:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the onsite visit.
Location(s): Denver, CO, Vancouver, BC, Davidson, NC
Job Summary
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self-managing – planning time, self-guided learning, and remote session preparation
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 20% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Do you thrive in exciting yet unpredictable environments? Like being at the formation of a new business and exploding industry? Want to work for a well-funded tech company that’s loaded with talent? Well then… let’s talk.
About Cova:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest-growing industries in North America. Cova operates as a young company that spun off of a solid, well-established parent software company, iQmetrix. Collectively, our software can be found in over 19,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role is primarily based in one or our Cova offices with an option to work from home during the pandemic but will require limited onsite support post COVID. The ideal candidate must be able to travel in both the US and Canada and expect travel to be up to 20% including some weekends. Typical workdays at the client site can be up to 10-12 hours during the onsite visit.
Location(s): Denver, CO, Vancouver, BC, Davidson, NC
Job Summary
We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self-managing – planning time, self-guided learning, and remote session preparation
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and demonstratable business acumen preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 20% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Cova:
Cova has been the fastest growing software solutions company in the history of the legal cannabis industry. There are over 50 cannabis POS solutions in the market, and after launching commercially 2.5 years ago, we are now #3 in North America. Through constant product innovation, execution of a clear growth strategy and the high integrity in everything we do, Cova will have dominant market share by the end of 2021.
We design and build products on an open architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for this based on years of experience in high growth/high complexity industries.
The legal marijuana market on a very high growth trajectory in North America with new states opening every year to medical and/or recreational sales. Cova operates as a young company which spun off of a solid, well-established 20+ year old software company a couple years ago called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in various verticals, and we support customers who have one location and some who have thousands of locations. Cova has already invested heavily to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of visionary’s, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: Sales Manager - Denver
This role works out of the Denver office but travels throughout the Western US, to further Cova Software into both existing and new store locations. Timing is prime right now as many states are converting from small medical marijuana licenses to very large recreational marijuana markets. Target clients have between 1 and 5 locations within a market. Must be able to travel up to 50% including some weekends.
Job Summary:
We are looking for a talented and driven Account Executive to join our team. You would be responsible for presenting Cova products and services to acquire new dispensary accounts across a geographic territory. You will be adding new dispensary accounts by building relationships, following up our lead generation opportunities, attending industry events and conference, and most importantly expanding the brand through both direct field sales and closing accounts over the phone.
Responsibilities:
- Actively sell the Cova Point of Sale solution and other Cova dispensary services while maintaining an established production level. Generate leads and calls on prospective business clients; while partnering with internal teams to generate cross-sell opportunities.
- Learn and keep very current on Cova’s software solutions (product knowledge), competition and local compliance issues related to legal cannabis’ retail operations.
- Identify new prospects and revenue opportunities using referrals generated from business partners, lead lists generated for assigned market, referrals from current merchants, and self-sourcing.
- Respond promptly to prospect inquiries and requests by preparing proposals and presentations to Dispensary prospects as needed.
- Provide regular updates and reports concerning prospect status, revenue and deal count achievement and campaign successes.
Desired Skills & Experience:
- Bachelor’s Degree
- Experience selling as an outside B2B sales person
- Comfortable working with legal cannabis dispensaries
- 2-5 years of quota carrying software or technology sales as an individual contributor
- Demonstrated leadership capabilities
- Proven record of success in a fast-moving environment: building a funnel and managing multiple opportunities
- Excellent presentation and listening skills
- Reliable car and clean driving record
- PC literate with Microsoft Office Suite experience.
What Really Matters:
A lot can be learned or trained, but there are a few things that can’t.
- Strongly self-motivated with a drive to succeed
- Caring about our clients and their customers
- Being able to collaborate with others to ensure that we all succeed together
- Contributor to very highly talented team that has a lot experience busting open new markets
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About COVA:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest growing industries in North America. Cova operates as a start-up within a solid, well-established parent software company.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers.
Skills needed:
- Proven-track record in Project Management or Project Coordination
- Ability to plan logistics and project scheduling
- Excel proficient
- Familiarity with CRM’s
- Technical proficiency with front-end and back-end software setups
- Willingness to provide after-hours and weekend support as needed on launches in multiple time zones (Specifically Pacific time zones)
- Professional communication skills
- Ability to problem-solve and manage competing priorities
- Very detailed oriented
- Retail or retail management experience
- Desire to work in a fast paced and dynamic start up environment
- Comfortable working and learning about the emerging Cannabis Industry
Accountabilities for this role:
- Maintaining expert knowledge on Cova and ability to learn new features quickly
- Maintaining a professional, enterprise-level of communication with clients
- Communicating with the client on the progress of the launch
- Maintaining and documenting detailed notes on launch status, progress, risks and internal/external accountabilities
- Updating customer data exports to meet Cova's import format
- Building inventory sheets to be implemented
- Managing assigned client projects and keeping them on track including setting due dates, timelines, milestones and dependencies
- Requesting support and input from other internal teams as needed for a successful launch
- Providing feedback and suggestions on improvements to the Launch Process to the Cova team
- Updating weekly time spent on launches and providing weekly update reports on all projects
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About COVA:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level.
The legal marijuana market is one of the fastest growing industries in North America. Cova operates as a start-up within a solid, well-established parent software company.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers.
Skills needed:
- Proven-track record in Project Management or Project Coordination
- Ability to plan logistics and project scheduling
- Excel proficient
- Familiarity with CRM’s
- Technical proficiency with front-end and back-end software setups
- Willingness to provide after-hours and weekend support as needed on launches in multiple time zones (Specifically Pacific time zones)
- Professional communication skills
- Ability to problem-solve and manage competing priorities
- Very detailed oriented
- Retail or retail management experience
- Desire to work in a fast paced and dynamic start up environment
- Comfortable working and learning about the emerging Cannabis Industry
Accountabilities for this role:
- Maintaining expert knowledge on Cova and ability to learn new features quickly
- Maintaining a professional, enterprise-level of communication with clients
- Communicating with the client on the progress of the launch
- Maintaining and documenting detailed notes on launch status, progress, risks and internal/external accountabilities
- Updating customer data exports to meet Cova's import format
- Building inventory sheets to be implemented
- Managing assigned client projects and keeping them on track including setting due dates, timelines, milestones and dependencies
- Requesting support and input from other internal teams as needed for a successful launch
- Providing feedback and suggestions on improvements to the Launch Process to the Cova team
- Updating weekly time spent on launches and providing weekly update reports on all projects
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About COVA:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise. Rapid growth has been achieved by delivering an exceptional end to end experience for our clients. We’ve extended that level of service to build an extensive partner network that integrates seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of visionaries, strategists and technologists determined to make this industry better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Purpose:
Design, develop, deliver and maintain all training and educational materials to the Cova staff and customers that ultimately ensures a good customer experience and a consistent adoption of Cova software.
Accountabilities:
- Internal staff training: Creating content for training and the education of internal stakeholders that is consistent across all touch points with customers. This will consist of documentation, video content, and delivery of training in various presentation forms.
- To include onboarding new staff, development of continuing education for internal staff, and New Feature Release training and documentation.
- Provide regular training to those who support and interact with the customers – continuing education.
- Become a Subject Matter expert on the Cova software
- Update and maintain all aspects of the Support & Community page.
- Uploading release notes to the support site once they have been edited to be consumer facing to the support site
- Responding to questions in the community and/ or find someone to answer the questions in the community
- Deliver and improve the 3 Weekly client facing Webinars for our new clients.
- Design, deliver and maintain current documentation and video clips for the Knowledge Base. The KB is one of the most important aspects of Cova training and must be kept current, updated and complete.
- Work with Project/Launch teams to design and deliver Customized Training Plans for Enterprise Clients including needs assessment, training plan and schedule, demonstration, content development (if needed), exercises, and testing.
- This also includes development and delivery of a subset training for Enterprise Super User Training.
- Plan and deliver Ad hoc training webinars for non-enterprise clients including emailing documentation and answering questions via phone, email or webinar.
- Design, deliver and maintain content in a way that is current with the product and services of Cova.
- Develop plans to deliver training content to customers in the most efficient and effective way using a variety of technological approaches. May include use of a Learning Management System.
- Maintain weekly and monthly training department metrics.
- Assist in the development of Seminar content and collateral.
- Development and improvement on the Cova Training Resource Workbook.
- Must keep current on best practices, tools and techniques in Organizational and Adult Learning Theory and/or Organizational Training Management.
Qualifications:
- Knowledge of learning and development best practices
- A proven track record of training program development and management
- Training experience in software industry preferred
- Excellent Demonstratable leadership skills experience
- Excellent written and oral communication skills
- Proficient at learning new software and new technologies
- Proficient at Microsoft Office and Wiki
- Bachelor’s degree in education, business human resources or a related discipline
- Professional certification, such as CPTM, is preferred
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About Us:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise. Rapid growth has been achieved by delivering an exceptional end to end experience for our clients. We’ve extended that level of service to build an extensive partner network that integrates seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of visionaries, strategists and technologists determined to make this industry better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
This role works from home office but travels daily to launch Cova Software into new store locations. Must be able to travel in both the US and Canada and expect travel to be up to 80% including some weekends. Typical workdays at client site can be up to 10-12 hours during the onsite visit.
Job Summary:
We are looking for talented and driven Onsite Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires a day and a half and it that time, you would be in constant communications with an offsite team that would be handling the back-end elements (inventory, cash management, operations) of setting up that store.
Responsibilities:
- Interact with store management and confirm all arrangements
- Ensure Hardware is present
- Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.
- Gather any last minute needed updates from Client about products or pricing that need updating in Cova before we cut over the systems.
- Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)
- Setup & Install Hardware (Tablets, Scanners, Printers, etc.)
- Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back office tasks and supervisory tasks).
- Assist the store in organizing their inventory counts to reconcile at cutover
- Provide Onsite Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.
- Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.
Skills Needed:
- Organized and self managing – planning time and travel
- Reliable and confident – once trained, an ability to convey expertise
- Solid, professional and can demonstrate business solid acumen; preferably experience with Enterprise level client interaction
- Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable
- Interpersonal skills – ability to work with an array of personalities and technical skill levels
- 60-80% overnight travel – able to travel throughout the province and internationally (USA) via plane or car
- Reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance
Preferred experience:
- 2+ years professional work experience
- Technical Software Support or hardware support
- Organizational Training and/or Education
- Cannabis Retail store management or retail store management
- College degree preferred, but not mandatory
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About COVA:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise. Rapid growth has been achieved by delivering an exceptional end to end experience for our clients. We’ve extended that level of service to build an extensive partner network that integrates seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of visionaries, strategists and technologists determined to make this industry better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Purpose of the COO within COVA:
The Chief Operating Officer (COO) will be contributing to the overall strategy of COVA’s Operations while ensuring the execution of the strategy. We need this person to put processes in so that COVA is prepared and able to properly scale up.
Core Accountabilities:
1) Strategic planning and execution
- This person will assist with the development of the company strategy by working with the Senior Leadership team to ensure we have a comprehensive plan to achieve corporate goals.
- Working with the Senior Leadership Team, the COO will develop key metrics to assess performance.
- The COO will identify processes that need to be introduced or improved to properly scale the business through rapid growth.
2) Financial management
- Working closely with the CFO and his team, the COO will ensure that we are maximizing revenue generating activities and prudently managing expenses in a rapidly growing business.
- Will also assist with the forecasting function of the business and financial modelling to ensure we are maximizing opportunities for the company (e.g., assessing and optimizing resources the number of salespeople employed at Cova based on the market size and growth rate, revenue producing initiatives and programs).
- The COO will define and implement analytics tools to improve data-driven decision making.
3) Program Oversight
- Cova has an extensive list of initiatives that will either improve operations or grow revenue. These initiatives require executive oversight to ensure the each area of the company understands the scope, timeline and costs associated with these initiatives to ensure successful implementation.
- Cova is currently a subsidiary that relies on support functions of a parent company. In the near future, Cova will be assuming more of these functions in-house. The COO role will oversee the transition of these functions into Cova.
4) People and Culture
- The COO role will assume a primary responsibility in nurturing the culture of the business. The stewardship of the culture will be done jointly with the senior leadership group and Cova employees in general.
Experience We Want to See:
- C-level experience; specifically, within a rapidly growing SaaS based company.
- Someone who leaves and breaths SaaS and how to scale up business operations.
- Experience building and managing various operational area’s (e.g. customer support, billing, account management, training, accounting, facilities, etc.).
- A proven ability to lead teams and manage cross functional groups with an inclusive and supportive leadership style.
- Strong financial management skills.
- Experience in the Cannabis industry is a bonus.
Requirements:
- Valid Passport with frequent travel between the US and Canada.
- Role will be based on either Denver (Colorado) OR Vancouver (British Columbia).
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About COVA:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
Skills needed:
- Proven-track record in Project Management or Project Coordination
- Ability to plan logistics and project scheduling
- Excel proficient
- Familiarity with CRM’s
- Technical proficiency with front-end and back-end software setups
- Willingness to provide after-hours and weekend support as needed on launches in multiple time zones
- Professional communication skills
- Ability to problem-solve and manage competing priorities
- Very detailed oriented
- Retail or retail management experience
- Desire to work in a fast paced and dynamic start up environment
- Comfortable working in and learning about the emerging Cannabis Industry
Accountabilities for this role:
- Maintaining expert knowledge on Cova and ability to learn new features quickly
- Own end to end project management for the implementation of Cova Software
- Maintaining a professional, enterprise-level of communication with clients
- Communicating with the client on the progress of the launch
- Maintaining and documenting detailed notes on launch status, progress, risks and internal/external accountabilities
- Updating customer data exports to meet Cova's import format
- Building inventory sheets to be implemented
- Managing assigned client projects and keeping them on track including setting due dates, timelines, milestones and dependencies
- Requesting support and input from other internal teams as needed for a successful launch
- Providing feedback and suggestions on improvements to the Launch Process to the Cova team
- Updating weekly time spent on launches and providing weekly update reports on all projects
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About COVA:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Reports to: The Launch Manager and is a part of the Cova Operations team.
Skills needed:
- Proven-track record in Project Management or Project Coordination
- Ability to plan logistics and project scheduling
- Excel proficient
- Familiarity with CRM’s
- Technical proficiency with front-end and back-end software setups
- Willingness to provide after-hours and weekend support as needed on launches in multiple time zones
- Professional communication skills
- Ability to problem-solve and manage competing priorities
- Very detailed oriented
- Retail or retail management experience
- Desire to work in a fast paced and dynamic start up environment
- Comfortable working in and learning about the emerging Cannabis Industry
Accountabilities for this role:
- Maintaining expert knowledge on Cova and ability to learn new features quickly
- Own end to end project management for the implementation of Cova Software
- Maintaining a professional, enterprise-level of communication with clients
- Communicating with the client on the progress of the launch
- Maintaining and documenting detailed notes on launch status, progress, risks and internal/external accountabilities
- Updating customer data exports to meet Cova's import format
- Building inventory sheets to be implemented
- Managing assigned client projects and keeping them on track including setting due dates, timelines, milestones and dependencies
- Requesting support and input from other internal teams as needed for a successful launch
- Providing feedback and suggestions on improvements to the Launch Process to the Cova team
- Updating weekly time spent on launches and providing weekly update reports on all projects
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About COVA:
Cova is a leading software solutions company that designs and builds products to elevate the dispensary experience. Our point-of-sale solution (POS) is purpose-built for the cannabis industry based on years of research and expertise; our digital signage and menus integrate seamlessly with our POS, providing a suite of tools to help bring dispensaries to the next level. Cova has already invested millions of dollars to get ahead of demand as additional states legalize and license new marijuana stores.
We’re a mix of dreamers, strategists and technologists determined to leave the world better than how we found it. We know the future is unwritten, and subject to improvement, so we try to imagine what that future looks like – and devise ways to build it. Let's shape the next generation of cannabis retailers together.
Technical Support Specialist Role Description:
- Own the complete end-to-end customer support experience by acting as the point of escalation for technical problems that cannot be resolved by Tier 1 or 2 support
- Resolve customer service issues and skillfully manage complex customer service problems.
- Liaise and work closely with the Development and other internal teams on escalated technical issues and product roadmap changes/new features as well as working with internal teams on beta programs.
- Participate in weekly cross-functional team meetings to drive the resolution of Tier 3 issues through these teams.
- Lead and oversee the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.
- Lead and manage the reconciliation of JIRA tickets to the original support ticket and ensure proper closure and client communication.
- Manage customers’ expectations and experience in a way that results in high customer satisfaction. Communicate in a timely manner with clients on issues and resolutions.
- Develop and maintain technical expertise in all areas of product functionality and utilize that expertise effectively to help both internal and external customers.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community.
- Working with the Technical Writer/L&D Manager to ensure materials are complete, current and accurate.
- Share best practices with team members to enhance the quality and efficiency of customer support through training sessions.
- Ability to orchestrate all team efforts and ensure we are a single point of contact for Tier 3 post-sales support activities.
Qualifications
- Bachelor's Degree preferred or equivalent experience
- 2+ years technical support experience
- Experience with logging systems (e.g., Syslog, Windows Event Log)
- Networking experience in set up or configuration of routers, switches, scanners, tablets, printers and cash drawers
- Strong written and verbal communication skills
- Strong organizational skills – comfortable with managing and prioritizing customer case loads
- Experience in providing technical support for a SaaS organization
- Passion for solving complex problems quickly and creatively
- Excited about working in a constantly changing ecosystem
- Comfortable with uncertainty and turning complex problems into actionable plans
- Intellectually curious with a genuine desire to both learn and teach
- Patient, agile, and able to grow with an expanding team and company
- High availability and commitment to customers at any time
- Prior experience with support or development ticketing tools such as JIRA or Zendesk.
Application process:
If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interested, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
About COVA:
Cova leads the cannabis industry as the predominant solution for enterprise level retailers. Having the majority of the Canadian enterprise dispensaries and a large share of those in the US, Cova has distinguished itself as the capable and high-quality solution for the industry’s strategic accounts.
About the Role:
As a Cova Key Account Manager you will oversee a portfolio of multi-location, Corporate and Franchise clients. This role is multi-layered as you will act as a liaison between the client and all internal Cova departments. A core goal is the education of strategic clients about Cova’s solutions which necessitates being a high-level expert on the product. You will be involved in managing the relationship from the time the contract is signed. This role helps oversee the onboarding process to ensure a successful "Go-Live" launch with Cova.
The Key Account Manager is goal driven to achieve client, strategic account team and Cova objectives. You will be support focused with an underlying goal of account growth by exercising both up-sell and cross-selling opportunities. Account Retention is also a key focus by being proactive and in front of any possible account significant account issues. You will work close with the billing, development, support, IT and training teams around any client needs. Certain events will uncover some challenges for the retailer so it is important to use the appropriate channels to implement risk management activities towards a clear path to resolution.
Accountabilities:
- Help our strategic accounts understand their business strategy and realize their goals by leveraging Cova solutions as part of their plans.
- Assist in solving client business problems while supporting our company goals and quota objectives.
- Engage with strategic clients throughout their life cycle: during the launch process and training stages, account maintenance & billing, and expansion.
- Coordination of additional resources on behalf of the account from the Sales, Product, Training and Launch teams as needed to help with the client’s needs.
- Work closely with product and professional services, as well as time in face-to-face client calls.
- Advocate on behalf of your clients to collaborate with the Product team, using regular customer feedback on how to best solve their issues. Ultimately position fixes/solutions into becoming Roadmap items.
- Recognize new revenue opportunities as client business needs evolve and grow.
- Identify any customer referrals, new locations and new business and coordinate with Sales and Launch teams.
- Process contracts and billing information accurately for each client.
- Positive and timely responses of escalated customer issues through Launch, Product, and Support teams.
- Other duties as assigned.
Qualifications:
- Minimum 5 years account management, prefer software experience
- Demonstrated project management exposure to managing multiple workstreams/accounts/projects
- Responsible for contribution to client success via sales opportunities and presentation of other company or partner solutions
- Ability to work within a cross-functional team environment
- Excellent organizational, prioritization, time management skills and an unwavering commitment to integrity and professionalism
- Independent with ability to multitask
- Extremely strong problem solver
- Fast learner
- Excellent listening and negotiation skills
- Experience with issue tracking tools, project management and/or CRM solutions
- Proficiency in English language, verbal and written
Want to Join the Team?
If you are interested in a career with iQmetrix and are committed to striving for success, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Apply for this job with COVA
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.