Cannabis Retail Team Lead Jobs

We are The Pottery LA. Going above and beyond is what we do every chance we get, every single day. We offer a competitive wage, ongoing education, and opportunities for advancement.

We are seeking Team Leads who are as passionate about providing exceptional customer service as we are.

This position requires the flexibility to work weekends and holidays.

What You Will Do:

Our Team Leads provide best-in-class customer engagement and drive sales.

You will be an important influence in driving the store’s profitability by guiding our team members in delivering a positive and friendly experience by engaging our customers through thoughtful conversation and exceptional service.

As Team Lead, you will adhere to and enforce all compliance regulations governing the purchasing and selling of Cannabis and Non-Cannabis products and oversee all facets of policy and procedures and operational administrative duties in relation to the store.

Our Team Leads model the way by leading and inspiring the team. They train and develop the team in core competencies of service and product knowledge.

You will assume the role of peer mentor in-store with regards to talent development and employee mentorship.

Additional Responsibilities:

• Partner with store leadership to educate and communicate hourly and daily goals to drive sales.
• Support the development of team members with an aptitude or interest in store leadership to ensure bench strength and succession planning.
• Participate in daily department and store meetings and communicate store and company information and directives to the team.
• Train in Loss Prevention awareness and oversee the adherence to Loss Prevention practices.
• Collaborate with General Manager and Store Leadership to enhance the store environment and efficiently execute all inventory and merchandising tasks; ensure fast and efficient flow of merchandise to the sales floor.
• Upholds excellent customer service and a service-orientated culture.
• Ensure compliance with all BCC, State, and City regulations.
• Ensure compliance with company emergency and safety procedures to protect employees and customers from accidents and incidents.
• Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications Include:

• Must have a minimum of 2-years’ experience in Management in a retail environment.
• B.A. preferred, but the experience is paramount.
• Must pass a federal background check via Live Scan.
• Must be 21+ years old.
• Experience working in a highly regulated business is desirable.
• Ability to exhibit consistent professional communication, follow through, and problem-solving skills while maintaining a global view of Store operations; use sound judgment when making decisions.
• Willingness to grow as a Lead by going beyond assigned department tasks to take on additional responsibilities.
• Exhibits strong leadership skills amongst peers and has confidence communicating at the store level.
• Previous retail experience highly desired.
• Previous Cannabis experience preferred.
• Regularly requires working mornings, nights, weekdays, weekends, and holidays.
• This position may require you to travel to corporate offices as well as other store locations for training, learning, and development.

AAP/EEO Statement:

The Pottery/Glass House Group provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Job Types: Part-time, Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Application Question(s):

• Are you available to work mornings, midday, evenings, weekends and holidays?
• Are there any times of the day or days of the week that you cannot work?
• Please describe your experience working in cannabis (exp. a plus but not req'd)

Experience:

• Retail or Customer Service: 2 years (Preferred)
• Retail Lead: 1 year (Preferred)

Work Location: One location

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Seeking Retail Team Leader for our Berkeley Store!

Summary:

Team Leaders assist to manage our team and provide effective guidance. Team Leaders are responsible for supervising, managing and motivating team members on a daily basis. This position is reserved for passionate team members with a focus on long term growth and development within the cannabis industry and our exemplary organization. Team Leaders act as the contact point for all team members. This role requires nothing less than excellent customer service and superb communication skills, the Team Lead interacts with patients and staff in a positive, respectful manner. Team Leaders are expected to act proactively to ensure smooth team operations and effective collaboration. Ultimately, the Team Leaders lead by example and engage the team to achieve goals.

Essential Job Duties and Responsibilities:

• Open and close the dispensary as needed




• Process patient verification of records




• Contact medical offices as needed




• Answer phone calls, promptly return voicemails and email




• Communicate regularly with medical professionals




• Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory




• Supervise the activities and productivity of the dispensary




• Assist with hiring and training of employees while providing guidance to team members




• Manage and delegate duties and responsibilities to staff when in the MOD position




• Uphold inventory best practices with Member Consultants and complete inventory processes as needed




• Manage cash handling and registers on a daily basis




• Protect guest, staff, and assets from injury damage, or theft through prevention and rapid response




• Prepare for major incidents, emergencies, natural disasters and crises




• Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements




• Act as a resource for team members: strain and product knowledge




• Support the dispensary's strategic alliances and partnerships




• Ensure the collective’s reputation and business does not suffer negatively in any manner




• Stay abreast of all cannabis industry-specific legislation, actions, and enforcement




• Build trust with members and brand partners




• Contribute to the construction and implementation of company policy




• Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability




• Represent the collective at community functions and meetings always maintaining professionalism and respect




• Attend meetings as necessary




• Ensure dispensary compliance with internal, local and state regulations




• Ensure strict controls to protect dispensary assets at the direction of management




• Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly




• Maintain a positive work environment conducive to trust and respect




• Ensure department equipment is functional and maintained




• Use discretion with sensitive and confidential security and business information




• Maintains the strictest confidentiality in compliance with HIPAA guidelines




• Perform other related work as required

Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities:

• Proven ability to manage teams effectively and ensure excellence in training and performance




• Possess personal knowledge of the medicinal effects of cannabis and cannabis products




• Excellent customer service and communication skills




• Basic math skills and ability to make sound financial decisions




• Basic computer and information technology skills




• Proficiency in Microsoft Office Suite (Word, Excel)




• Basic abilities in Adobe Creative Suite (Photoshop, InDesign)




• Exceptional conflict resolution, de-escalation and communication skills




• Demonstrated passion to serve the medical cannabis community and local neighborhoods




• Ability to adhere to the highest customer service with staff and the public at all times




• Ability to maintain high standards in a fast-paced, constantly evolving environment




• Ability to communicate clearly and effectively in all situations




• Possess a high level of organization, patience, and flexibility

Required Education and Experience:

• Experience working in Retail Management (1-year minimum)




• Experience working in Customer Service (3-5 years minimum)




• Experience working in the medical cannabis industry highly desirable




• Experience working in medical services/health & wellness industry highly desirable




• Bachelor’s Degree or equivalent in professional and life experience




• Must be authorized to live and work in the U.S.




• Must be able to pass a criminal background check




• Must be at least 21 years old




• Must speak/write English proficiently

Work Environment

• The employee works in a busy retail store with moderate to high noise levels.




• This position is primarily located at 2029 Market Street, San Francisco, however, may require traveling to other office locations or off-site meetings as required by the job.

Physical Requirement

• Stand constantly




• Walk frequently




• Reach and twist/turn with hands and arms




• Climb or balance and stoop, kneel, crouch or crawl




• Frequently lift and/or move up to 20 pounds




• Occasionally lift and/or move up to 50 pounds




• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus

Compensation and Benefits:

• Competitive Rate of Pay




• Excellent Benefits Package (Health, Dental, Vision & 401K)




• Employee Assistance Program




• Staff Discounts




• Limited Employer-Sponsored Commuter Benefits




• Employee Assistance Program Benefits

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

The Apothecarium is an Equal Opportunity Employer

The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Team Lead responsibilities include assisting in overseeing daily dispensary operations. The team lead will also coordinate to ensure proper pricing, advertising, and showcase highlights of our products. The team lead is responsible for assisting in training and educating retail team members regarding proper sales techniques, de-escalation, ensuring customer satisfaction, as well as assisting in implementing proper sales growth strategies.

Overall

• Provide excellent customer service and compassionate care to every patient.
• Assist patients with knowledge of strains, cannabinoids, etc.
• Educate patients on different strains and their effects of various patients’ ailments.
• Educate patients on proper glass and/or accessories which may best facilitate their medication.
• Operate registers efficiently and effectively.
• Assist General Manager with daily tasks associated with running a licensed dispensary.
• Maintains compliance with cannabis laws and regulations.
• Keep up to date on all Arizona Department of Health Services rules and regulations for the Medical Marijuana program and Adult Use program.
• Maintain clean, presentable, and organized shop, budroom, displays, back office, rotating rest room maintenance and workstation.
• Work well with the team / be a team player.
• Cash Handling
• Understand and be able perform POS sales process—including understand proper steps for discounts to ensure uniform ticket prices from all team members
• Listen carefully, identify critical buying situation terminology, and make suggestions to patients to help guarantee customer satisfaction.
• Manages employees and maintains high standards of engagement and world class customer service standards.
• Promotes sales and identify up-selling opportunities for dispensary products—including strains, glassware, accessories, etc.
• Always encourage patients to encourage positive reviews on all Herbal Wellness channels.
• Models and manages all company policies and procedures including efficient cash handling, safe operations, opening and closing procedures and reconciliations.
• Actively use and check email for company updates and communications
• Engage in our social media platform to ensure customer interaction.
• Understand mission and vision statements and always come to work mindful of these core concepts.
• Supervises the staff of a dispensary during an assigned shift.
• Responsible for the hiring, training, and overall performance management of staff to achieve peak performance and development.
• Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
• Maintains store appearance and product presentation to company standards.
• Maintains ordering, incentive, and communication platforms such as Weedmaps, Leafly, Dutchie, etc.
• Provides support to sales associates during peak periods or when scheduling conflicts arise.
• Familiar with standard concepts, practices, and procedures within a particular field.
• Relies on experience and judgment to plan and accomplish goals.
• Perform duties to open and/or close the location.
• May lead and direct the work of others
• Other duties as assigned.

Qualifications

• Must be 21 years of age.
• Ability to acquire a Facility Agent Card through Arizona Department of Health Services.
• Management experience or equivalent.
• At least 1 years’ experience in a retail or customer service setting.
• Must be detail-oriented and pay close attention to accuracy.
• Strong communication and interpersonal skills.
• Must be computer literate, including proficiency in Microsoft Office (word processing, email, google sheets or excel).
• Must be available to accommodate scheduling expectations, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
Abide by CDC guidelines

Ability to commute/relocate:

• Phoenix, AZ 85024: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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A Team Lead is responsible for creating the customer experience that accurately reflects and promotes our core values. You will be building and maintaining strong relationships and driving sales through outstanding services. The ideal candidate will help lead the retail teams to deliver exceptional service by meeting individual needs, exceeding expectations and demonstrating excellent knowledge of products. The Team Lead will assist store leaders by supervising all employees, overseeing sales, merchandising, customer service, and all operational functions.
Responsibilities

• Oversee and coordinate the daily activities in the store including overseeing the duties of the sales associates
• Ensures all team members are engaged in promoting our values and selling products that meet or exceed the customers’ expectations.
• Lead by example to meet and/or exceed personal sales and KPI goals while supporting the Associates to do the same
• Encourage sales growth by generating excitement among the store team around new products and services.
• Ensure that all Associates stay up to date with product knowledge, promotions, and in-store events.
• Ensure that all customer complaints, issues or concerns have been attended to with a resolution that has a positive impact on the customer experience and financial outcome of the store
• Create a positive experience for each customer while fostering a culture of trust
• Assist store leaders by providing ongoing feedforward to the store associates to help improve financial performance, customer experience, and employee experience
• Lead store operations which includes maintaining visual merchandising standards, backroom standards, inventory accuracy, shrinkage, displays, and promotional signage
• Ensure employees understand operational excellence standards, hold the team accountable to maintain consistency in foundational excellence of the store
• Maintain back of house inventory standards (which include inventory cycle count process)
• Oversee cash/credit- card handling, store standards, including merchandising standards in order to prevent loss
• Actively participates in and stay engaged with community events, outreach programs, employee activities to help build community trust and team cohesion

Qualifications and Requirements

• Action oriented; taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Collaborates; building partnerships and working collaboratively with others to meet shared objectives
• Communicated effectively; developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Decision quality; making good decisions and timely decisions that keep the organization moving forward
• Demonstrates self awareness using a combination of feedforward and reflection to gain productive insight into personal strengths and weaknesses
• Drives results by consistently achieving individual and store results, even under tough circumstances
• Ensures accountability by holding self and others accountable to meet commitments
• Instills trust by gaining the confidence and trust of others through honesty, integrity and authenticity
• Manages complexity by making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Strong customer focus; prioritizes building strong customer relationships and delivering customer- centric solutions
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Prior leadership experience with customer service in retail, hospitality or cannabis industry is a plus
• Able to work days, nights, holidays and weekends
• Follows store/company code of conduct
• Minimum 21 years of age

What we bring to the table

• What we bring to the table: Our co-workers are a close-knit, intelligent, and motivated team.
• We care about you. We offer competitive health, dental, and vision insurance for employees and their dependents to full-time employees
• We value diversity and inclusivity.
• 401(k) plan with eligibility to enroll at 6 months
• We value diversity and inclusivity.
• We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We believe cannabis is a force for good, and will make positive impacts to society, the economy and the environment.The history of cannabis and social reform go hand in hand. We honor the struggles of the past by building a better future. NorCal Cannabis recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected statuses as required by applicable law. We believe that in our differences, we find strength.
We are committed to equality, diversity, multiculturalism, and inclusion. We know we will always have to work to contribute to making our world a more equitable place. We focus first on building a values driven foundation inside the physical and virtual walls of our company and make concerted efforts to engage in the local communities we operate in and the global community for which we are citizens.
NorCal Cannabis also strives to be a steward of our ecological environment, knowing that our business’s health and health of our people is dependent and integrally connected to the health of the earth's ecosystem. We do our best to tread lightly.

How to apply
If you’re interested, send a cover letter (we’d love to hear about your exposure to cannabis and the industry in general, if any), resume and LinkedIn profile to [email protected] with the subject line of “APPLICANT: [job title], [your name]”
NorCal Cannabis is an Equal Opportunity Employer.

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Summary Description

The Team Leads assist the Manager-on-Duty and Store Manager in leading sales activities for Cannabis Guides on the Sales Floor. Team Leads motivate Cannabis Guides to deliver Outstanding Customer Experiences through compliance to Company Policies and Procedures and modeling best selling practices on the Sales Floor. Team Leads embrace the Company’s Mission, Purpose, Values, and Key Performance Indicator Targets as an example of how to excel in their role. Becoming a Team Lead is the first step into Store Leadership and demonstrates commitment for future growth and development.

Reports To

Team Leads report to the Manager-on-Duty daily during their shift and to the Store Manager for personal development.

Attitude and Leadership

Team Leads lead by setting a good example, their behavior is consistent with the standards set in the Team Member Handbook and company training courses. Team Leads listen, motivate and inspire Team Members by providing guidance to Cannabis Guides based on objectives set by the Store Manager.

Team Leads assist the Store Manager and the Manager-On-Duty by performing assigned tasks on a daily, weekly, and/or monthly basis. Team Leads support Store Management with Team Member Development by providing real-time feedback to Cannabis Guides. They are also responsible for communicating with, and escalating issues when they occur.

Team Leads must bring energy, enthusiasm, support, and out-of-the-box thinking to this role to influence Team Member morale and maintain Store Culture.

Performance Requirements and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list is not all inclusive.

Team Leads should excel as top performers on the Sales Floor! Team Leads model how to deliver Outstanding Customer Experiences and role play/shadow to help Cannabis Guides improve their skills. Team Leads reinforce positive behaviors by celebrating successful performance by Team Members of all levels.

Team Leads assist the Manager-On-Duty and the Store Manager during each shift by ensuring daily operations and performance metrics are met through these essential principles: Sales Floor Presence, Store Operations, Communication, and Organization.

Sales Floor Presence

• Team Leads maintain awareness of the Sales Floor to anticipate Customer and Store needs; they are the first point of contact for Cannabis Guide questions and support at the Point of Sale (POS) System.
• Team Leads help Team Members be PartyReady throughout their shifts and able to properly present sales/special offers to Customers.
• The primary role of the Team Lead is to support Cannabis Guides with continued learning and education on the Company’s Mission, Purpose, Values, and Key Performance Indicator Targets.

Store Operations

• Team Leads assist with In-Store product handling and help the Manager-On-Duty confirm that Orders/Deliveries are accurate.
• Team Leads communicating issues with inventory labeling to the Product Team for the Store.
• Team Leads assist the Store Manager and Manager-CcOn-Duty with inventory audits as needed.

Communication and Organization

• Team Leads are the first level of response for routine Customer concerns and involve Store Management as appropriate.
• Team Leads proactively resolve issues with Case Display, Product Tagging, and Store Organization.
• Team Leads help delegate tasks to Cannabis Guides in slow traffic times according to what the Manager-On-Duty has planned.
• Team Leads work directly with the Manager-on-Duty to communicate, redirect and solve concerns as they occur on the Sales Floor.

Knowledge

Team Leads must be knowledgeable of all Company Policies, Processes, Procedures, Sales Techniques, Store Sales Objectives, Key Performance Indicator Target. Team Leads must be proficient in using Company Technology Systems to correctly sell Cannabis and non-Cannabis products. Team Lead must also have a well-rounded understanding of the Cannabis Industry to support Team Members in the delivery of an Outstanding Customer Experience. Team Leads must comply with State Regulations, Directives, Policies, and Safety Procedures.

Team Leads must be committed to their own personal growth and development and invest additional time learning how to build their leadership skills. An internal learning system is provided for continued education and enrichment. Team Leads will be responsible for completing all courses in a timely manner.

Experience and Required skills

• Experience working in a team-oriented role for 2-3 years
• Must be self-motivated, showing initiative and resourcefulness for individual projects.
• Must thrive in a fast-paced, competitive, start-up working environment.
• Exhibit strong oral and written communication skills.
• Must demonstrate a positive attitude with a willingness to expend extra effort to learn new and diverse information.
• Highly organized with excellent time management and prioritization skills.
• Must be 21+ and possess a valid driver’s license or state ID.
• Must be able to work variable hours per week including morning, night, afternoon shifts, and weekends. All locations are open 365 days per year. Hours of operation depending on the day of the week.
• Proficient in word processing, spreadsheets, computer systems (i.e. Google Workspace).
• Physical demands: This position involves constant moving, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, climbing ladders, and lifting a maximum of 50 lbs.
• Manual dexterity needed for computer usage and keyboarding skills.
• Able to speak clearly to provide direction and motivate Team Members.
• Ability to drive to various locations.
• Team Members will be required to obtain all State required Training and Identification Cards prior to employment.

EEO Statement

At our company, we believe our workforce should be as diverse as the cannabis plant itself. We actively seek out people of different backgrounds and encourage all to apply. Your race, age, gender, religion, sexual orientation, skin color, national origin, and any other protected characteristic that makes you uniquely you, are welcome here.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About The Apothecarium

The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.

The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.

Work Environment & Culture

The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.

Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.

Summary:

Team Leaders assist to manage our team and provide effective guidance. Team Leaders are responsible for supervising, managing and motivating team members on a daily basis. This position is reserved for passionate team members with a focus on long term growth and development within the cannabis industry and our exemplary organization. Team Leaders act as the contact point for all team members. This role requires nothing less than excellent customer service and superb communication skills, the Team Lead interacts with patients and staff in a positive, respectful manner. Team Leaders are expected to act proactively to ensure smooth team operations and effective collaboration. Ultimately, the Team Leaders lead by example and engage the team to achieve goals.

Essential Job Duties and Responsibilities:

• Open and close the dispensary as needed




• Process patient verification of records




• Contact medical offices as needed




• Answer phone calls, promptly return voicemails and email




• Communicate regularly with medical professionals




• Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory




• Supervise the activities and productivity of the dispensary




• Assist with hiring and training of employees while providing guidance to team members




• Manage and delegate duties and responsibilities to staff when in the MOD position




• Uphold inventory best practices with Member Consultants and complete inventory processes as needed




• Manage cash handling and registers on a daily basis




• Protect guest, staff and assets from injury damage, or theft through prevention and rapid response




• Prepare for major incidents, emergencies, natural disasters and crises




• Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements




• Act as a resource for team members: strain and product knowledge




• Support the collective’s strategic alliances and partnerships




• Ensure the collective’s reputation and business does not suffer negatively in any manner




• Stay abreast of all cannabis industry specific legislation, actions and enforcement




• Build trust with members and brand partners




• Contribute to the construction and implementation company policy




• Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability




• Represent the collective at community functions and meetings always maintaining professionalism and respect




• Attend meetings as necessary




• Ensure dispensary compliance with internal, local and state regulations




• Ensure strict controls to protect dispensary assets at the direction of management




• Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly




• Maintain a positive work environment conducive to trust and respect




• Ensure department equipment is functional and maintained




• Use discretion with sensitive and confidential security and business information




• Maintains strictest confidentiality in compliance with HIPAA guidelines




• Perform other related work as required

Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills and Abilities:

• Proven ability to manage teams effectively and ensure excellence in training and performance




• Possess personal knowledge of medicinal effects of cannabis and cannabis products




• Excellent customer service and communication skills




• Basic math skills and ability to make sound financial decisions




• Basic computer and information technology skills




• Proficiency in Microsoft Office Suite (Word, Excel)




• Basic abilities in Adobe Creative Suite (Photoshop, InDesign)




• Exceptional conflict resolution, de escalation and communication skills




• Demonstrated passion to serve the medical cannabis community and local neighborhoods




• Ability to adhere to the highest customer service with staff and the public at all times




• Ability to maintain high standards in a fast paced, constantly evolving environment




• Ability to communicate clearly and effectively in all situations




• Possess a high level of organization, patience, and flexibility

Required Education and Experience:

• Experience working in Retail Management (1-year minimum)




• Experience working in Customer Service (3-5 years minimum)




• Experience working in the medical cannabis industry highly desirable




• Experience working in medical services/health & wellness industry highly desirable




• Bachelor’s Degree or equivalent in professional and life experience




• Must be authorized to live and work in the U.S.




• Applicants may be required to take a background check after a conditional offer is made.




• Must be at least 21 years old




• Must speak/write English proficiently

Work Environment

• Employee works in a busy retail store with moderate to high noise levels.




• This position is primarily located at 1850 41st Ave, Capitola, however may require traveling to other office locations or off-site meetings as required by the job.

Physical Requirement

• Stand constantly




• Walk frequently




• Reach and twist/turn with hands and arms




• Climb or balance and stoop, kneel, crouch or crawl




• Frequently lift and/or move up to 20 pounds




• Occasionally lift and/or move up to 50 pounds




• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Compensation and Benefits:

• Competitive Rate of Pay




• Excellent Benefits Package (Health, Dental, Vision & 401K)




• Employee Assistance Program




• Staff Discounts




• Limited Employer Sponsored Commuter Benefits




• Employee Assistance Program Benefits

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

The Apothecarium is an Equal Opportunity Employer

The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status.

Application Process:

Please visit our careers page at:

www.apothecarium.com

Apply for this job with The Apothecarium

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About The Apothecarium

The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.

The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.

Work Environment & Culture

The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.

Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.

Summary:

Team Leaders assist to manage our team and provide effective guidance. Team Leaders are responsible for supervising, managing and motivating team members on a daily basis. This position is reserved for passionate team members with a focus on long term growth and development within the cannabis industry and our exemplary organization. Team Leaders act as the contact point for all team members. This role requires nothing less than excellent customer service and superb communication skills, the Team Lead interacts with patients and staff in a positive, respectful manner. Team Leaders are expected to act proactively to ensure smooth team operations and effective collaboration. Ultimately, the Team Leaders lead by example and engage the team to achieve goals.

Essential Job Duties and Responsibilities:

• Open and close the dispensary as needed




• Process patient verification of records




• Contact medical offices as needed




• Answer phone calls, promptly return voicemails and email




• Communicate regularly with medical professionals




• Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory




• Supervise the activities and productivity of the dispensary




• Assist with hiring and training of employees while providing guidance to team members




• Manage and delegate duties and responsibilities to staff when in the MOD position




• Uphold inventory best practices with Member Consultants and complete inventory processes as needed




• Manage cash handling and registers on a daily basis




• Protect guest, staff and assets from injury damage, or theft through prevention and rapid response




• Prepare for major incidents, emergencies, natural disasters and crises




• Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements




• Act as a resource for team members: strain and product knowledge




• Support the collective’s strategic alliances and partnerships




• Ensure the collective’s reputation and business does not suffer negatively in any manner




• Stay abreast of all cannabis industry specific legislation, actions and enforcement




• Build trust with members and brand partners




• Contribute to the construction and implementation company policy




• Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability




• Represent the collective at community functions and meetings always maintaining professionalism and respect




• Attend meetings as necessary




• Ensure dispensary compliance with internal, local and state regulations




• Ensure strict controls to protect dispensary assets at the direction of management




• Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly




• Maintain a positive work environment conducive to trust and respect




• Ensure department equipment is functional and maintained




• Use discretion with sensitive and confidential security and business information




• Maintains strictest confidentiality in compliance with HIPAA guidelines




• Perform other related work as required

Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills and Abilities:

• Proven ability to manage teams effectively and ensure excellence in training and performance




• Possess personal knowledge of medicinal effects of cannabis and cannabis products




• Excellent customer service and communication skills




• Basic math skills and ability to make sound financial decisions




• Basic computer and information technology skills




• Proficiency in Microsoft Office Suite (Word, Excel)




• Basic abilities in Adobe Creative Suite (Photoshop, InDesign)




• Exceptional conflict resolution, de escalation and communication skills




• Demonstrated passion to serve the medical cannabis community and local neighborhoods




• Ability to adhere to the highest customer service with staff and the public at all times




• Ability to maintain high standards in a fast paced, constantly evolving environment




• Ability to communicate clearly and effectively in all situations




• Possess a high level of organization, patience, and flexibility

Required Education and Experience:

• Experience working in Retail Management (1-year minimum)




• Experience working in Customer Service (3-5 years minimum)




• Experience working in the medical cannabis industry highly desirable




• Experience working in medical services/health & wellness industry highly desirable




• Bachelor’s Degree or equivalent in professional and life experience




• Must be authorized to live and work in the U.S.




• Applicants may be required to take a background check after a conditional offer is made.




• Must be at least 21 years old




• Must speak/write English proficiently

Work Environment

• Employee works in a busy retail store with moderate to high noise levels.




• This position is primarily located at 1850 41st Ave, Capitola, however may require traveling to other office locations or off-site meetings as required by the job.

Physical Requirement

• Stand constantly




• Walk frequently




• Reach and twist/turn with hands and arms




• Climb or balance and stoop, kneel, crouch or crawl




• Frequently lift and/or move up to 20 pounds




• Occasionally lift and/or move up to 50 pounds




• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Compensation and Benefits:

• Competitive Rate of Pay




• Excellent Benefits Package (Health, Dental, Vision & 401K)




• Employee Assistance Program




• Staff Discounts




• Limited Employer Sponsored Commuter Benefits




• Employee Assistance Program Benefits

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

The Apothecarium is an Equal Opportunity Employer

The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status.

Application Process:

Please visit our careers page at:

www.apothecarium.com

Apply for this job with The Apothecarium

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Description
Retail Home Delivery Driver Lead
Department:
Dispensing
Reports To:
Store Manager, Regional Dispensary
Manager, and Head of Retail
Hourly
Days/Hours:
Location:
40 hours/week
Compensation Type:
Assigned Dispensary
JOB SUMMARY:
The focus of this role is to ensure that all principal processes are being completed accurately, ensure that all delivery
personnel are well trained, committed, and consistent in all daily procedures.
KEY ACCOUNTABILITIES:

• 
  Responsible for overseeing all delivery personnel for assigned location.
• 
  Responsible for assuring all delivery personnel follow all standard operating procedures, dress code, all security

regulations and perform all point of sale procedures accurately.

• 
  Responsible for completing the delivery schedule for all locations as well as completing quality checks on all

dispensations.

• 
  Perform audit checks and performance evaluations on the delivery team, to ensure all personnel are performing to

company standards.

• 
  Responsible for all cash reconciliation, preparing bank cash bags, inventory audits and ensuring that all orders are

fulfilled properly.

• 
  Remain available for all delivery personnel during their scheduled hours.
• 
  Responsible for assuring all vehicles are clean and organized and receive service at the appropriate time.
• 
  Responsible for meeting with the Senior Manager monthly to update them appropriately on any objectives that need

to be handled as well as share innovative ideas or processes that may result in more efficient daily procedures.

• 
  Responsible for leading the operations and Retail Home Delivery staff on a daily basis
• 
  Ensure all Retail Home Delivery activities are supported, accurate, and being held to the highest standards:

o In a timely and professional manner, deliver medication to patients, as well as provide resources to patients
seeking information for physician referrals and dispensing options.
o In general, maintain excellent client service and work with patients to ensure their needs are being serviced as a
representative of the company.

• 
  Train new personnel to Liberty Health Sciences’ standards.
• 
  Maintain an on-going knowledge of company products. In general, continue to educate yourself on medical cannabis

products in the market as well as current news or research related to medical cannabis treatments.

• 
  Audit inventory on a weekly basis to ensure there are no discrepancies from the electronic inventory vs the

inventory in stock

• 
  Responsible for balancing Retail Home Delivery cash on a daily basis and preparing for pick up
• 
  Document and distribute cash tips to Retail Home Delivery Drivers weekly
• 
  Responsible for sending all weekly reports to Store Manager or appropriate company personnel
• 
  Ensure effective communication and teamwork across functional areas and team members to achieve company

goals.

• 
  Help assemble finished products for storage, delivery, and/or transfer to dispensaries and patients.
• 
  Ensure full compliance with all laws, regulations, and company procedures related to medical cannabis operations.

QUALIFICATIONS:

• 
  2+ years’ experience in healthcare
• 
  Excellent communication skills
• 
  Valid current driver’s license
• 
  Professional with attention to detail
• 
  Minimum one year experience of customer or patient service
• 
  Willing and able to work some Saturdays
• 
  Must be 21 years old or older

Job Description Acknowledgement
I have read this job description and fully understand the requirements set
forth therein. I understand that this is to be used as a guide and that I will be
responsible forperforming other duties as assigned. I further understand that this
job description does not constitute an employment contract with Liberty Health
Sciences.
Employee Signature
Printed Name
Date
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not
constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for
employment and are subject to change at the discretion of the employer. LHS is committed to providing an accessible and barrier-free environment. Please
advise Human Resources if you require accommodation during any part of the recruitment process.

Apply for this job with Liberty Health Sciences

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About The Apothecarium

The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with three California locations in San Francisco, and new dispensaries in Berkeley and Capitola opening in 2020. Las Vegas, Pennsylvania and New Jersey are also home to The Apothecarium dispensaries.

The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. Recognizing that consumers need accurate, trusted and helpful cannabis information, The Apothecarium prioritizes customer service and cannabis education. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Currently, The Apothecarium services the greater Bay Area through brick-and-mortar retail, online pre-ordering and home delivery.

Work Environment & Culture

The Apothecarium has carefully cultivated a work environment in which our team members are always challenged to grow personally and professionally. Our company is determinedly progressive, creative and intelligent. We nurture these qualities by employing people who share our passion for medical and recreational cannabis, innovation, and active participation in the communities we serve.

Our company culture is unique, distinguished by an uncommon blend of courtesy, compassion, and intellectual energy. We seek those who can bring diverse life experiences and inspired ideas to our work and neighbors who count on us. We raise our bar high at The Apothecarium to set the example of what a cannabis dispensary should be.

Summary:

Team Leaders assist to manage our team and provide effective guidance. Team Leaders are responsible for supervising, managing and motivating team members on a daily basis. This position is reserved for passionate team members with a focus on long term growth and development within the cannabis industry and our exemplary organization. Team Leaders act as the contact point for all team members. This role requires nothing less than excellent customer service and superb communication skills, the Team Lead interacts with patients and staff in a positive, respectful manner. Team Leaders are expected to act proactively to ensure smooth team operations and effective collaboration. Ultimately, the Team Leaders lead by example and engage the team to achieve goals.

Essential Job Duties and Responsibilities:

• Open and close the dispensary as needed




• Process patient verification of records




• Contact medical offices as needed




• Answer phone calls, promptly return voicemails and email




• Communicate regularly with medical professionals




• Field a wide range of questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory




• Supervise the activities and productivity of the dispensary




• Assist with hiring and training of employees while providing guidance to team members




• Manage and delegate duties and responsibilities to staff when in the MOD position




• Uphold inventory best practices with Member Consultants and complete inventory processes as needed




• Manage cash handling and registers on a daily basis




• Protect guest, staff and assets from injury damage, or theft through prevention and rapid response




• Prepare for major incidents, emergencies, natural disasters and crises




• Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements




• Act as a resource for team members: strain and product knowledge




• Support the collective’s strategic alliances and partnerships




• Ensure the collective’s reputation and business does not suffer negatively in any manner




• Stay abreast of all cannabis industry specific legislation, actions and enforcement




• Build trust with members and brand partners




• Contribute to the construction and implementation company policy




• Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability




• Represent the collective at community functions and meetings always maintaining professionalism and respect




• Attend meetings as necessary




• Ensure dispensary compliance with internal, local and state regulations




• Ensure strict controls to protect dispensary assets at the direction of management




• Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly




• Maintain a positive work environment conducive to trust and respect




• Ensure department equipment is functional and maintained




• Use discretion with sensitive and confidential security and business information




• Maintains strictest confidentiality in compliance with HIPAA guidelines




• Perform other related work as required

Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills and Abilities:

• Proven ability to manage teams effectively and ensure excellence in training and performance




• Possess personal knowledge of medicinal effects of cannabis and cannabis products




• Excellent customer service and communication skills




• Basic math skills and ability to make sound financial decisions




• Basic computer and information technology skills




• Proficiency in Microsoft Office Suite (Word, Excel)




• Basic abilities in Adobe Creative Suite (Photoshop, InDesign)




• Exceptional conflict resolution, de escalation and communication skills




• Demonstrated passion to serve the medical cannabis community and local neighborhoods




• Ability to adhere to the highest customer service with staff and the public at all times




• Ability to maintain high standards in a fast paced, constantly evolving environment




• Ability to communicate clearly and effectively in all situations




• Possess a high level of organization, patience, and flexibility

Required Education and Experience:

• Experience working in Retail Management (1-year minimum)




• Experience working in Customer Service (3-5 years minimum)




• Experience working in the medical cannabis industry highly desirable




• Experience working in medical services/health & wellness industry highly desirable




• Bachelor’s Degree or equivalent in professional and life experience




• Must be authorized to live and work in the U.S.




• Applicants may be required to take a background check after a conditional offer is made.




• Must be at least 21 years old




• Must speak/write English proficiently

Work Environment

• Employee works in a busy retail store with moderate to high noise levels.




• This position is primarily located at 1850 41st Ave, Capitola, however may require traveling to other office locations or off-site meetings as required by the job.

Physical Requirement

• Stand constantly




• Walk frequently




• Reach and twist/turn with hands and arms




• Climb or balance and stoop, kneel, crouch or crawl




• Frequently lift and/or move up to 20 pounds




• Occasionally lift and/or move up to 50 pounds




• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Compensation and Benefits:

• Competitive Rate of Pay




• Excellent Benefits Package (Health, Dental, Vision & 401K)




• Employee Assistance Program




• Staff Discounts




• Limited Employer Sponsored Commuter Benefits




• Employee Assistance Program Benefits

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

The Apothecarium is an Equal Opportunity Employer

The Apothecarium is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status.

Application Process:

Please visit our careers page at:

www.apothecarium.com

Apply for this job with The Apothecarium

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

• Solving customer complaints and answering customers' questions.
• Writing reports for senior managers.
• Assisting with the selling of our store's products and services and assisting to maximize sales.
• Stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties.
• Providing sales staff with constructive feedback and assisting staff to solve customers' problems.
• Maintaining inventory, filling out paperwork, and possibly tasking sales workers with the buying of more supplies.
• Maintaining positive customer relations.
• Motivating the sales staff and creating an atmosphere of healthy competition among the staff.
• Experience in sales is necessary.
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership abilities.
• Good time management, strategic planning, and organizational skills.

Job Types: Full-time, Part-time

Salary: $14.00 to $15.00 /hour

Experience:

• Retail Management: 2 years (Preferred)

Additional Compensation:

• Tips
• Store Discounts

Work Location:

• One location

Benefits:

• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Schedule:

• Weekends required
• Monday to Friday
• Holidays required
• Day shift
• Night shift
• Overtime
• 8 hour shift
• 10 hour shift

Work Remotely:

• No

Apply for this job with Cannabis Retail Facility

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.