Cannabis Onboarding Specialist Jobs

About LeafLink
LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.
Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role
LeafLink's Onboarding team seeks an Onboarding Specialist to lead customers through onboarding to LeafLink's logistics services. In this role, you will own project management and related success criteria. You will direct customers through technical and operational enablement with a special focus on customer workflows. You will serve as the main Logistics point of contact for implementations through the first crucial few months to get the client into a steady state of operational efficiencies.
The best candidate in this role will not only enjoy delighting businesses with a professional and polished onboarding experience but will also thrive on customizing the onboarding experience and training to ensure adoption. You will have great program management skills and can seamlessly interact with customers and operational partners (internal and external) to articulate product and operational workflow needs.
You have a natural desire to thoroughly understand customer processes and pain points. You have a background in logistics implementations that will allow you to hit the ground running with LeafLink's services. You enjoy the challenge and opportunity in helping those with both tech and non-tech backgrounds understand the value of utilizing our platform to streamline their work. You have the creative ability to translate customer workflows into existing LeafLink technology workflows and/or can help define and create new LeafLink workflows in conjunction with our product and operation teams. You thrive in a fast-paced customer-first environment. You love being on the phone with customers and jumping into video meetings to help customers in real-time. You also get excited about the opportunity to design new methods of communication and training to help customers realize their full potential.
What You'll Be Doing

• Collaborate with the customer's Account Executive, Solution Consultant and Account Manager to design and execute a flawless onboarding experience for each customer.
• Be a creative thinker and proactive problem solver to support customers through their issues including identifying short-term solutions when applicable.
• Anticipate potential issues and escalate them appropriately to deliver the best possible experience throughout the onboarding period.
• Gain a thorough understanding of LeafLink's various workflows to guide customers in integration best practices.
• Be a LeafLink platform and Logistics expert, knowing the best practices and approaches across multiple markets and logistics solutions so that all customers are set up for success.
• Manage goals, objectives, timelines, scope, and project plans, ensuring customers meet their integration implementation metrics.
• Work closely with multiple teams to ensure customers' requirements are executed and timelines are met.
• Partner with multiple external stakeholders including senior logistics partners and executives, and adapt the communications approach depending on the client persona. Provide effective communications across these personas from highly complex discussions to more straightforward requests.
• Support customers' quick time to live, owning related KPIs such as go lives, csat, and time to first value.
• Own projects for increased adoption from convening group training sessions to developing short-form videos for quick training clips.
• Provide internal implementation troubleshooting support to the Go To Market team.

What You'll Bring to the Team

• 3+ years of project management in customer implementations or onboarding.
• 3+ years owning a book of business of customers in various stages of onboarding or implementation
• 3+ years experience in a logistics centered or related role (preference for supply chain, warehouse or fulfillment work).
• Stellar attention to detail and excellent follow through.
• Experience using Salesforce, Mixmax or another sales enablement tool required.
• Experience using QuickTime or other video recorders for training and overviews preferred.
• Excellent written and verbal communication and presentation skills.
• Exceptional client relationship management skills.
• A willingness to go above and beyond to ensure our clients' success.
• Can prioritize and manage multiple tasks serving multiple stakeholders simultaneously.

LeafLink Perks & Benefits

• Flexible PTO - you're going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink's success
• 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community
• WFH stipend - we've always been remote first
• Competitive compensation and* 401k*
• Comprehensive* health coverage *(medical, dental, vision)
• Commuter Benefits through our Flexible Spending Account

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work for in 2021 list._ Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders _here.

Job Type: Full-time

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.

Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role

As an Integrations Onboarding Specialist, you will work alongside the Onboarding Specialist to provide a helpful and engaging welcome for new customers to the LeafLink community. You have a background in teaching customers and a natural desire to deeply understand their processes and pain points. You enjoy the challenge and opportunity in helping those with both tech and non-tech backgrounds understand the value of utilizing our platform to streamline their work. You thrive in a fast-faced customer first environment. You love being on the phone with customers and jumping into video meetings to help customers in real time. You also get excited about the opportunity to design new methods of communication and training to help customers realize their full potential.

In this role, you will own implementing integrations for new and existing customers. The best candidate in this role will not only enjoy delighting businesses with a professional and polished onboarding experience, but will also thrive on customizing the onboarding experience and training to ensure adoption. You are ready to go the extra mile to impress our most valued customers, whether it means building a deck to describe their new LeafLink workflow, working on strategy with your Account Executive to create a bespoke onboard.

You will work directly with the Onboarding team and your Account Executives to develop this new dedicated service line and functional offering for our customers.

Responsibilities

• Collaborate with the customer's Account Executive and Onboarding Lead to design and execute a flawless onboarding experience for each customer.
• Gain a thorough understanding of LeafLink's various workflows to guide customers in integration best practices.
• Be a LeafLink platform integrations expert, knowing the best practices and approaches across multiple markets and solutions so that all customers are set up for success.
• Manage goals, objectives, timelines, scope, and project plans, ensuring customers meet their integration implementation metrics.
• Work closely with multiple teams to ensure customers' integration requirements are executed and timelines are met.
• Partner with multiple external stakeholders including senior technical partners and executives, and adapt the communications approach depending on the client persona. Provide effective communications across these personas from highly complex discussions to more straightforward requests.
• Support customers' quick time to live, owning related KPIs such as go lives, csat, and time to first value.
• Work closely with the Integrations team to thoroughly understand our integrations, APIs, troubleshooting, and roadmap to provide customers best-in-class service.
• Document and understand customer pain points to address gaps with the Integrations team or suggest operational improvements.
• Own projects for increased adoption from convening group training sessions to developing short-form videos for quick training clips.
• Be a creative thinker and proactive problem solver to support customers through their issues including identifying short-term solutions when applicable.
• Anticipate potential issues and escalate them appropriately to deliver the best possible experience throughout the onboarding period.
• Provide internal implementation troubleshooting support to the Client Experience team.

Qualifications

• 3+ years of project management in customer integrations implementations/onboarding.
• 3+ years leading customers through onboarding or training customers on software.
• Stellar attention to detail and excellent follow through.
• Experience using Salesforce for customer statuses and account updates.
• Experience using QuickTime or other video recorders for training and overviews.
• Technical experience with APIs, iPaaS platforms, integrations, and webhooks.
• Excellent written and verbal communication and presentation skills.
• Exceptional client relationship management skills.
• A willingness to go above and beyond to kick start our clients' success.
• Can prioritize and manage multiple tasks serving multiple stakeholders simultaneously.

Benefits

• Flexible PTO to give our employees a little extra R&R when they need it
• Competitive compensation and 401k
• Comprehensive health coverage (medical, dental, vision)
• Commuter Benefits through a Flexible Spending Account
• A robust stock option plan to give our employees a direct stake in LeafLink's success

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work for in 2021 list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.

Apply for this job with LeafLink

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.

Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role

As an Integrations Onboarding Specialist, you will work alongside the Onboarding Specialist to provide a helpful and engaging welcome for new customers to the LeafLink community. You have a background in teaching customers and a natural desire to deeply understand their processes and pain points. You enjoy the challenge and opportunity in helping those with both tech and non-tech backgrounds understand the value of utilizing our platform to streamline their work. You thrive in a fast-faced customer first environment. You love being on the phone with customers and jumping into video meetings to help customers in real time. You also get excited about the opportunity to design new methods of communication and training to help customers realize their full potential.

In this role, you will own implementing integrations for new and existing customers. The best candidate in this role will not only enjoy delighting businesses with a professional and polished onboarding experience, but will also thrive on customizing the onboarding experience and training to ensure adoption. You are ready to go the extra mile to impress our most valued customers, whether it means building a deck to describe their new LeafLink workflow, working on strategy with your Account Executive to create a bespoke onboard.

You will work directly with the Onboarding team and your Account Executives to develop this new dedicated service line and functional offering for our customers.

Responsibilities

• Collaborate with the customer's Account Executive and Onboarding Lead to design and execute a flawless onboarding experience for each customer.
• Gain a thorough understanding of LeafLink's various workflows to guide customers in integration best practices.
• Be a LeafLink platform integrations expert, knowing the best practices and approaches across multiple markets and solutions so that all customers are set up for success.
• Manage goals, objectives, timelines, scope, and project plans, ensuring customers meet their integration implementation metrics.
• Work closely with multiple teams to ensure customers' integration requirements are executed and timelines are met.
• Partner with multiple external stakeholders including senior technical partners and executives, and adapt the communications approach depending on the client persona. Provide effective communications across these personas from highly complex discussions to more straightforward requests.
• Support customers' quick time to live, owning related KPIs such as go lives, csat, and time to first value.
• Work closely with the Integrations team to thoroughly understand our integrations, APIs, troubleshooting, and roadmap to provide customers best-in-class service.
• Document and understand customer pain points to address gaps with the Integrations team or suggest operational improvements.
• Own projects for increased adoption from convening group training sessions to developing short-form videos for quick training clips.
• Be a creative thinker and proactive problem solver to support customers through their issues including identifying short-term solutions when applicable.
• Anticipate potential issues and escalate them appropriately to deliver the best possible experience throughout the onboarding period.
• Provide internal implementation troubleshooting support to the Client Experience team.

Qualifications

• 3+ years of project management in customer integrations implementations/onboarding.
• 3+ years leading customers through onboarding or training customers on software.
• Stellar attention to detail and excellent follow through.
• Experience using Salesforce for customer statuses and account updates.
• Experience using QuickTime or other video recorders for training and overviews.
• Technical experience with APIs, iPaaS platforms, integrations, and webhooks.
• Excellent written and verbal communication and presentation skills.
• Exceptional client relationship management skills.
• A willingness to go above and beyond to kick start our clients' success.
• Can prioritize and manage multiple tasks serving multiple stakeholders simultaneously.

Benefits

• Flexible PTO to give our employees a little extra R&R when they need it
• Competitive compensation and 401k
• Comprehensive health coverage (medical, dental, vision)
• Commuter Benefits through a Flexible Spending Account
• A robust stock option plan to give our employees a direct stake in LeafLink's success

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work for in 2021 list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.

Apply for this job with LeafLink

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.

Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role

As an Integrations Onboarding Specialist, you will work alongside the Onboarding Specialist to provide a helpful and engaging welcome for new customers to the LeafLink community. You have a background in teaching customers and a natural desire to deeply understand their processes and pain points. You enjoy the challenge and opportunity in helping those with both tech and non-tech backgrounds understand the value of utilizing our platform to streamline their work. You thrive in a fast-faced customer first environment. You love being on the phone with customers and jumping into video meetings to help customers in real time. You also get excited about the opportunity to design new methods of communication and training to help customers realize their full potential.

In this role, you will own implementing integrations for new and existing customers. The best candidate in this role will not only enjoy delighting businesses with a professional and polished onboarding experience, but will also thrive on customizing the onboarding experience and training to ensure adoption. You are ready to go the extra mile to impress our most valued customers, whether it means building a deck to describe their new LeafLink workflow, working on strategy with your Account Executive to create a bespoke onboard.

You will work directly with the Onboarding team and your Account Executives to develop this new dedicated service line and functional offering for our customers.

Responsibilities

• Collaborate with the customer's Account Executive and Onboarding Lead to design and execute a flawless onboarding experience for each customer.
• Gain a thorough understanding of LeafLink's various workflows to guide customers in integration best practices.
• Be a LeafLink platform integrations expert, knowing the best practices and approaches across multiple markets and solutions so that all customers are set up for success.
• Manage goals, objectives, timelines, scope, and project plans, ensuring customers meet their integration implementation metrics.
• Work closely with multiple teams to ensure customers' integration requirements are executed and timelines are met.
• Partner with multiple external stakeholders including senior technical partners and executives, and adapt the communications approach depending on the client persona. Provide effective communications across these personas from highly complex discussions to more straightforward requests.
• Support customers' quick time to live, owning related KPIs such as go lives, csat, and time to first value.
• Work closely with the Integrations team to thoroughly understand our integrations, APIs, troubleshooting, and roadmap to provide customers best-in-class service.
• Document and understand customer pain points to address gaps with the Integrations team or suggest operational improvements.
• Own projects for increased adoption from convening group training sessions to developing short-form videos for quick training clips.
• Be a creative thinker and proactive problem solver to support customers through their issues including identifying short-term solutions when applicable.
• Anticipate potential issues and escalate them appropriately to deliver the best possible experience throughout the onboarding period.
• Provide internal implementation troubleshooting support to the Client Experience team.

Qualifications

• 3+ years of project management in customer integrations implementations/onboarding.
• 3+ years leading customers through onboarding or training customers on software.
• Stellar attention to detail and excellent follow through.
• Experience using Salesforce for customer statuses and account updates.
• Experience using QuickTime or other video recorders for training and overviews.
• Technical experience with APIs, iPaaS platforms, integrations, and webhooks.
• Excellent written and verbal communication and presentation skills.
• Exceptional client relationship management skills.
• A willingness to go above and beyond to kick start our clients' success.
• Can prioritize and manage multiple tasks serving multiple stakeholders simultaneously.

Benefits

• Flexible PTO to give our employees a little extra R&R when they need it
• Competitive compensation and 401k
• Comprehensive health coverage (medical, dental, vision)
• Commuter Benefits through a Flexible Spending Account
• A robust stock option plan to give our employees a direct stake in LeafLink's success

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work for in 2021 list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.

Apply for this job with LeafLink

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.

Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!

The Role

As the Onboarding Specialist, you will be the first to welcome new customers to the LeafLink community. You have a background in teaching customers. You enjoy the challenge and opportunity in helping those with both tech and non-tech backgrounds understand the value of the LeafLink platform. You thrive in a fast-paced customer success environment. You love being on the phone with customers and jumping into Zoom meetings to help customers in real time. You also get excited about the opportunity to design new methods of communication and training to help customers realize their full potential.

Most importantly, you are ready to innovate! You will work directly with the Onboarding and Support Manager to develop this new dedicated service line and functional offering.

Responsibilities

• You will facilitate a successful handoff from sales, lead customers through onboarding and usher them into their ongoing support with a seamless transition to Client Experience.
• You will lead customers through a quick time to live with KPIs for go lives.
• You will manage goals, timelines and project plans, ensuring customers meet their onboarding schedules.
• Communicate effectively with technical and non-technical roles
• Work closely with multiple teams to ensure implementation requirements are executed and timelines are met.
• You will lead and deliver group training sessions that ensure maximum adoption. You will also develop short-form videos for quick training clips.
• You will handle all operational aspects of customer go-lives and drive product strategy with the customer during onboarding to ensure a successful long-term customer.
• You will be a LeafLink platform expert, knowing the best practices and approaches across multiple markets so that all customers are set up for success.
• You will also be a creative thinker and proactive problem solver to support customers through their issues including identifying short-term solutions when applicable.
• You will anticipate potential issues and escalate them appropriately to deliver the best possible experience throughout the onboarding period.
• Work collaboratively with the Onboarding Operations Associate to ensure compliance checks are completed.
• You will help co-build and refine the newly launched onboarding function. This is a new contributor within the customer journey and you will be an integral member in laying the foundations of success with this newly-formed team.

Qualifications

• 3+ years of customer success and/or account management experience.
• 3+ years leading customers through onboarding or training customers on software.
• Stellar attention to detail and excellent follow through.
• Ability to comprehend and explain technical concepts, especially to non-technical people
• Experience using Salesforce for customer statuses and account updates.
• Experience using QuickTime or other video recorders for training and overviews.
• Excellent written and verbal communication and presentation skills.
• Exceptional client relationship management skills.
• Strong organizational, prioritization, and time management skills
• A willingness to go above and beyond to kick start our clients' success.
• Can prioritize and manage multiple tasks serving multiple stakeholders simultaneously.

Benefits

• Flexible PTO to give our employees a little extra R&R when they need it
• Competitive compensation and 401k
• Comprehensive health coverage (medical, dental, vision)
• Commuter Benefits through a Flexible Spending Account
• A robust stock option plan to give our employees a direct stake in LeafLink's success

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work for in 2021 list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here.

Apply for this job with LeafLink

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Who We Are:

At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. Where we know happy plants begin with happy people. We aspire to high standards, take pride in our work, and drive for better results every day. At the greenhouse, our roots are growing flower, but we’ve branched out to offer an extensive range of cannabis products like edibles, topicals, and concentrates for retail dispensary locations. From farm to market, we are committed to the quality of our products and are always testing for patient and customer safety. By bringing together best practices from big agriculture, consumer packaged goods, and pharmaceutical and retail industries, Copperstate is becoming one of the top cannabis companies to work for.

What We’re Growing:

As one of the largest greenhouse cannabis producers in North America, Copperstate Farms ranges over 1.7 million square feet of canopy and 40 acres under glass. It’s here where we have been growing a house of cannabis brands that our patients and customers can trust, each addressing a different needs state and demographic. From the greenhouse to corporate to multiple Sol Flower dispensaries, we’re an inclusive cannabis community empowering wellness for all. Most of all, we strive for a culture where our employees view us as one of the best places to work.

POSITION TITLE: HR Specialist

POSITION STATUS: Full-Time Salary Exempt

PAY RANGE: $42,000 - $55,000

Job Summary

Copperstate’s HR Specialist will independently oversee our HR shared services and HR service desk functions at locations and/or departments for 250+ team members. Key People Services roles include coordinating and processing new employee onboarding and orientation, payroll and HR service desk inquiries and support needs for managers and employees, HRIS data auditing and reporting, and all other shared services that intersect HR, managers and team members across the employee lifecycle. In addition to these key HR roles, the HR Specialist will work closely and collaboratively with all sub-departments in HR and will actively participate in special projects related to achievement of annual department goals and objectives. The HR Specialist will be an important contributor on our HR team to ensure Copperstate is one of the best places to work where we live to our mission, vision, and values.

Key Duties/Responsibilities:

• Onboarding and Employee Lifecycle Administration and Management:

o Onboarding management and HRIS data entry oversight and audits for new hires.

o Status and HRIS/payroll change actions- process management and data integrity.

o Payroll/timesheet reminders and support for employees and managers.

o PTO, Time Off, and Leave administration and tracking.

o Assist with COVID-19 assessments, tracking, and leave administration.

o Open, maintain, and audit electronic personnel files ongoing.

• New Hire and New Manager Orientations:

o Involved in scheduling and coordinating new hire orientations and new manager orientations.

o Ongoing scheduling of new hires and new managers to attend orientation/training.

o Assist with facilitating all aspects of orientations as needed.

• Employee Licensing Administration:

o Primary contact upon recruiting of new hires- follow up on fingerprints and documentation for new hires and renewals.

o Work with HR Manager to provide documents required for DA/FA card submissions and renewals.

o Identify opportunities for automation and improvement to drive efficiencies in FA/DA card process.

• Benefits Assistance and Wellness Resources

o Provide answers and info on benefits as back-up to HR Benefits Specialist.

o Assist with benefits overview and orientation for new hires/newly eligible employees, as part of service desk role.

o Collaborate with and support HR team during annual Open Enrollment process.

• HR Compliance/ Policies & Procedures:

o Oversee and follow up on policy acknowledgments, policy sign off audits, and compliance audits.

o Create and maintain all personnel and I-9 electronic files.

• HRIS Metrics, Dashboards, Reports and Administration:

o Ongoing HRIS audits to ensure data integrity.

o HRIS reports management for HR and department leaders/managers.

• Performs other duties as assigned by management, including special projects aimed at goal achievement for the HR department.

Required Skills/Abilities:

• Motivated individual with excellent administrative skills, willing to learn and grow in an HR Role.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Thorough knowledge and prior experience with Wurk/Kronos is preferred.

• Highly proficient with Microsoft Office Suite/Office 365 or related software.

• Proficiency with or the ability to quickly learn the organization’s structure and systems.

• Excellent verbal and written communication skills.

• Excellent interpersonal and conflict resolution skills.

• Strong problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

• Dedication to provide the highest levels of service.

• Excellent attendance and reliability

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field is preferred; or

• At least 1+ years of similar HR Specialists experience with proven success in the role is required; or

• Excellent administrative skills/expertise and willing to grow and learn in an HR role is required.

Physical Requirements:

• Handle the responsibilities and routine stress often associated with this position; be willing to work at a fast pace.

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

• Must be able to access and navigate each department at the organization’s facilities.

Apply for this job with Copperstate Farms Management LLC

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are looking for an Onboarding Specialist to oversee the procedures our company follows before and after hiring new employees. HR Onboarding Manager responsibilities include scheduling new hires’ training, creating company policies and processing employment documents. To be successful in this role, you should be able to help new employees adjust to their work environment while making sure our hiring procedures comply with labor laws. Ultimately, you will ensure our hires get a warm welcome and experience smooth onboarding to their new roles.

Responsibilities

• Organize orientation programs (first day, first week, first month and first quarter)
• Act as a consultant to new employees
• Update our employee handbook
• Monitor new hire turnover and retention rates
• Schedule and oversee training sessions
• Introduce new hires to current employees
• Communicate with new hires before their start date to provide necessary information (e.g. work schedules and contract details)
• Process employment paperwork
• Liaise with internal teams to create corporate accounts for new employees
• Gather candidate experience feedback from new hires
• Assist existing employees when they move to a new department or position

Skills

• Proven work experience as an Onboarding Specialist or in relevant HR role
• Knowledge of labor legislation
• Familiarity with employment paperwork
• Understanding of payroll procedures
• Excellent verbal and written communication skills
• Confidentiality and work ethics

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Recruiting: 1 year (Preferred)

Work Location: One location

Apply for this job with Cannabis Transport

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Urban Teachers is seeking a Resident Onboarding & Cultivation Specialist to help build the first teacher preparation program in the nation that guarantees the effectiveness of its teachers. This person will work closely with the Executive Director and the Baltimore Urban Teachers Site Team to assist in the oversight of all aspects of implementing the Urban Teachers Baltimore, MD program. This position will play an instrumental role in ensuring the success of our current and future cohorts, and supporting the expansion of the Urban Teachers presence in the Baltimore region.

About Urban Teachers

Urban Teachers prepares highly effective teachers who will significantly accelerate student achievement in the nation’s highest-need schools. We accomplish this by recruiting outstanding candidates, equipping them with state-of-the-art training, and linking their certification to their students’ performance outcomes. Founded in 2009, Urban Teachers is a new organization on the cutting edge of urban school reform by virtue of its link between teacher effectiveness and certification eligibility. Urban Teachers has offices in Baltimore and in Washington, DC. Additional regions will join Urban Teachers in the next year. Learn more about us by visiting the us here http://urbanteachers.org.

Title: Resident Onboarding & Cultivation Specialist

Your Managers: Sr. Director of Selection and Admissions and Director of Site Operations

Headline: Resident Onboarding Specialists (ROS) are responsible for driving strategies and projects related to incoming cohort members including interviews, matriculation, onboarding and transition planning, school placement, culture and communication. They are responsible for managing the experience from the moment an applicant is invited to the last stage of the selection process to their arrival to Summer Institute to ensure our cohort members feel part of a strong, inclusive community. The Recruitment Onboarding Specialist also plans and manages their site’s Summer Institute.

Buckets of Responsibility:

Regional Recruitment and Cultivation:

• As needed, support the Recruitment Team and local Recruiter with local recruitment events and campaigns, including those at schools where we currently place teachers
• As needed, support the Recruitment Team and local Recruiter with 1-3 events per month, not to exceed 5 hours.
• Lead local engagement nights
• Manage participant Cultivation Ambassadors

Selection and Admissions:

• Participate, staff and lead monthly site-based Final Interview Days
• Prepare final interview materials
• Train local staff for Final Interview Days
• Manage participant Final Interview Day Ambassadors
• Schedule phone calls with all priority partner applications who pass the final review

Matriculation and Onboarding:

• Serve as the main point of contact for all incoming cohort members
• Manage an aligned strategy for the onboarding of incoming cohort members, create a year-long scope and sequence of onboarding tasks, training, and onboarding systems, and track progress towards goals
  
  • Create a comprehensive onboarding guide to introduce cohort members to city and outline the expectations to successfully matriculate
  • Set vision and direction of communication of incoming cohort members and create a year-long communications plan
  • Coordinate experiences (Job Shadow Days, Cultivation Ambassadors) to connect incoming cohort members with region
  • Create and execute a year-long cultivation plan (onboarding website, onboarding messages, social media engagement, cultivation packages)
  
  
• Laterally manage site team as they support incoming cohort members through the onboarding and matriculation processes
• Transcript Review for Secondary ELA and Secondary Math incoming residents
  

Data Management and Analysis:

• Manage cohort data in Salesforce, ensuring clean and accurate inputs
• Execute and improve onboarding strategy through data
  
• Manage and track expenditures for cultivation budget
• Manage and track expenditures for SI 2020 budget

Summer Institute:

• Coordinate and finalize partnerships with institutes of higher education to acquire dedicated classroom space, dining, access to general facilities and room and board for 100-125 residents for a duration of six weeks.
  
• Build partnerships with school partners and organizations throughout Baltimore to solidify placements for Summer A’s and B’s. Manage administrative tasks, including MOUs, hiring documents, and work with site team to pair Summer A’s with Summer B’s.
  
• Lead all aspects of planning Summer Institute with Assistant Directors, DCF and LCF, including, but not limited to, project management, covening and coordinating efforts of cross functional teams and managing a budget.
  
• Co-manage Summer Mentor Directors
  
• Work with development to solidify funding to support Summer Institute
  
• Manage move-in and move-out logistics, along with Residential Life. This includes communicating with staff, faculty, mentors and higher education institute.
  
• Coordinate and manage the following events: closing ceremony, hiring fairs and half-way day celebration
  
• Work alongside ADs to solve any Summer As or Bs problems at summer site and draft weekly Monday message
  
• Create and manage residents’ placement and registration surveys
  
• Manage the early placement and placement process for Summer As
  

Ongoing Tasks:

Weekly

• Respond to emails and calls from incoming cohort members
• Conduct final screening for pre-approval applicants
• Engage in Slack channels and update onboarding website
• Post on UT Baltimore instagram page
  

Bi-weekly:

• Team meetings and check-ins with manager
  
  • Monitor Participant Ambassador activities and confirm participation for upcoming events (Job Shadow Days, Webinars, Final Interview, Phone Banks, Connecting Participants to Candidates)
  • Monitor cultivation strategy and track progress to goals
  • Share recruitment numbers with site team
    
  
  

Monthly:

• Prepare for final interview days
• Manage site for recruitment activities including staff emails, ED Texts, and phone banks
• Assign program of study placements for newly signed incoming cohort members
• Host one Welcome Webinar and Office Hour
• Create Onboarding Messages and Assignments
• Lead ROS Check In meetings with identified needs

• Provide recruitment numbers with site team
  

Seasonal Tasks:

• Review and update strategies for upcoming cohort year (cultivation and Summer Institute)
• Refresh all submission forms and welcome packet
• Attend all Summer Institute
• Attend cultivation retreat usually in August

Management Responsibilities:

• Participant Ambassadors
• Summer Mentor Directors
• Summer Mentors

Organizational Engagement:

Cultivation team meetings (monthly), Site Team meetings, all required staff retreats

Preferred skill set

• We are seeking highly-driven individuals who can thrive in a fast- paced urban setting. Successful candidates will have a deep belief in the Urban Teachers mission and also have the following skills and qualifications:
• Proven ability to set and meet high goal targets
• Teaching experience preferred, but not required, preferably in a high-need setting
• Outstanding communication and interpersonal skills, including the ability to inspire others
• Excellent organizational and time management skills
• Experience with project management, planning, and implementation
• Evidence of sound judgment and ability to problem solve

As an Employer of National Service, Urban Teachers recognizes the unique skills of national service alumni. Accordingly, AmeriCorps alumni, returned Peace Corps volunteers, and other national service participants are encouraged to apply to our job openings.

Urban Teachers does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or national and ethnic origin in hiring and employment, nor in the administration of its educational policies, admissions policies, scholarship and other programs.

Our VALUES:

WE SERVE CHILDREN: Children are the center of our work. We rely on the communities we serve to guide and inform the decisions we make about our curriculum, program and practice.

WE ARE AN ANTI-RACIST ORGANIZATION: We are committed to ongoing knowledge seeking, reflection, and action to deliberately oppose racism. We are an inclusive organization that values the diversity of people, backgrounds and perspectives. We are active allies who pursue justice in the communities in which we live and work.

WE ARE LIFE-LONG LEARNERS: We are dedicated to continuous improvement, innovation and excellence. We strive to be on the forefront of what is best for teacher education and students based on research and practice.

WE VALUE EACH OTHER: We value each other as whole people. We are servant leaders who foster a supportive working environment that is empathetic and caring, and values direct, constructive feedback. It is our VISION that every student in the United States is taught by committed, well-prepared, culturally competent teachers.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Akerna is a leading enterprise software solutions provider that enables regulatory compliance and inventory management. At Akerna we are passionate about solving problems that better our world. We provide data-driven solutions worldwide across the entire supply chain. Our technology empowers the industry to prove outcomes that positively change lives every day. We have a passionate and purposeful work environment where we live by five principles: Do the right thing, Be part of the solution, Show people you care, Grow together, and Make an impact.

Onboarding Specialist:

The Onboarding Specialist will work with the client onboarding team to ensure successful onboarding for new clients and continuous knowledge growth of team members. Some initial job tasks will include but are not limited to:

Essential Job Duties:

• Collaborate with other members of the Onboarding team to ensure a seamless, efficient and delightful onboarding experience for both new and existing clients, beginning with post sale engagements and continuing through multiple onboarding phases resulting in successful application go-live.
  
• Facilitate client’s sandbox deliver, data work session and training, involving key stakeholders. Perform information gathering exercises to acquire both tactical and strategic knowledge relevant to the SaaS implementation.
  
• Take a strategic and consultative approach to the client’s onboarding experience through deep knowledge of industry best practices and the client’s strategic business objectives.
  
• Own client communication, setting proper expectations
  
• Facilitate and conduct Discovery Workshop, information gathering and dissemination
  
• Assist clients with understanding industry best practices
  
• Develop Discovery Workshop artifacts and provide warm handoff to Support teams
  
• Develop and maintain high proficiency of MJ Freeway product knowledge
  
• Develop and maintain high proficiency of Cannabis industry knowledge
  
• Participate in Sales cycle as Onboarding team representative as needed
  
• Identify potential problems and opportunities related to the implementation of onboarding
  
• Identify and promote opportunities for process improvements
  
• Travel to client sites as needed
  

Knowledge, Skills, and Abilities:

• 2-3 years of software onboarding experience
• Familiarity with industry best practices and standards
• Strong written and verbal communication skills
• General business acumen, Cannabis industry knowledge
• Organizational, communication and time management skills
• Ability to interact efficiently at all levels of internal and external clients
• Technical aptitude and attention to detail
• Full understanding of all training material presented
• Ability to communicate technical information to non-technical audiences
• Strong leadership and interpersonal skills
• Expert in the entire MS Office suite including Word, Excel, PowerPoint, Outlook and Visio
• Thorough organization, focus, multi-tasking, and presentation skills
• Ability to work well with other professionals, both peers and Subject Matter Experts
• Ability to prioritize and manage multiple ongoing projects with in a deadline-driven environment
• Must be a highly motivated, detail-oriented, self-starter with a well-developed work ethic and tremendous resourcefulness

Working Environment:

• Working in an office environment and remotely
• Sitting and standing for long periods of time
• Typing, data entry and reading on a computer
• Communicating face to face and on telephone
• Possible travel to client sites as needed

What We Offer:

• Competitive salaries
  
• 100% company-paid medical, dental and vision insurance
• Generous vacation policy

Sound like the place for you? Please submit your cover letter and resume to [email protected].

NOTE: Thank for your interest in working with us. Akerna is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Title: Onboarding Specialist

Location: Denver

Reports To: Onboarding Manager

Who We Are:

Akerna is a leading enterprise software solutions provider that enables regulatory compliance and inventory management. At Akerna we are passionate about solving problems that better our world. We provide data-driven solutions worldwide across the entire supply chain. Our technology empowers the industry to prove outcomes that positively change lives every day. We have a passionate and purposeful work environment where we live by five principles: Do the right thing, Be part of the solution, Show people you care, Grow together, and Make an impact.

Onboarding Specialist:

The Onboarding Specialist will work with the client onboarding team to ensure successful onboarding for new clients and continuous knowledge growth of team members. Some initial job tasks will include but are not limited to:

Essential Job Duties:

• Collaborate with other members of the Onboarding team to ensure a seamless, efficient and delightful onboarding experience for both new and existing clients, beginning with post sale engagements and continuing through multiple onboarding phases resulting in successful application go-live.
  
• Facilitate client’s sandbox deliver, data work session and training, involving key stakeholders. Perform information gathering exercises to acquire both tactical and strategic knowledge relevant to the SaaS implementation.
  
• Take a strategic and consultative approach to the client’s onboarding experience through deep knowledge of industry best practices and the client’s strategic business objectives.
  
• Own client communication, setting proper expectations
  
• Facilitate and conduct Discovery Workshop, information gathering and dissemination
  
• Assist clients with understanding industry best practices
  
• Develop Discovery Workshop artifacts and provide warm handoff to Support teams
  
• Develop and maintain high proficiency of MJ Freeway product knowledge
  
• Develop and maintain high proficiency of Cannabis industry knowledge
  
• Participate in Sales cycle as Onboarding team representative as needed
  
• Identify potential problems and opportunities related to the implementation of onboarding
  
• Identify and promote opportunities for process improvements
  
• Travel to client sites as needed
  

Knowledge, Skills, and Abilities:

• 2-3 years of software onboarding experience
• Familiarity with industry best practices and standards
• Strong written and verbal communication skills
• General business acumen, Cannabis industry knowledge
• Organizational, communication and time management skills
• Ability to interact efficiently at all levels of internal and external clients
• Technical aptitude and attention to detail
• Full understanding of all training material presented
• Ability to communicate technical information to non-technical audiences
• Strong leadership and interpersonal skills
• Expert in the entire MS Office suite including Word, Excel, PowerPoint, Outlook and Visio
• Thorough organization, focus, multi-tasking, and presentation skills
• Ability to work well with other professionals, both peers and Subject Matter Experts
• Ability to prioritize and manage multiple ongoing projects with in a deadline-driven environment
• Must be a highly motivated, detail-oriented, self-starter with a well-developed work ethic and tremendous resourcefulness

Working Environment:

• Working in an office environment and remotely
• Sitting and standing for long periods of time
• Typing, data entry and reading on a computer
• Communicating face to face and on telephone
• Possible travel to client sites as needed

What We Offer:

• Competitive salaries
  
• 100% company-paid medical, dental and vision insurance
• Generous vacation policy

Sound like the place for you? Please submit your cover letter and resume to [email protected].

NOTE: Thank for your interest in working with us. Akerna is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

Apply for this job with Akerna

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Onboarding Specialist

Job Description

At springbig, our mission is to be the best platform that allows dispensary owners and producers to understand and communicate with their customers. We are a rapidly growing Software as a Service (SaaS) company that is focused on providing loyalty and communications to cannabis industry worldwide.

Springbig is hiring a Customer Onboarding Specialist! The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of our products and services. Springbig prioritizes delivering an amazing customer experience and this is the first step in the process.

The ideal candidate is high energy, experienced with web-based / SASS technologies, passionate about helping customers, and excels in communication via phone and email. Successful candidates will have the ability to quickly learn new technologies, be agile in your role and communicate these features to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process with the Client Success Team.

Our headquarters are located in beautiful Boca Raton, FL with team members distributed around the country.

Why you should work with us:

• We are a fun start-up, with a start-up culture
• Our company is continually growing and always innovating and creating new features for ourselves and our clients
• Full benefits package (Health, Dental, Vision, Life)
• 401k with matching
• Unlimited PTO
• Company atmosphere is collaborative, passionate and fun.
• Casual dress code
• Work with some of the best & brightest technical minds in the industry! We learn from and share knowledge with each other every day.

What are we looking for in a team member?

Your specialization is less important than your ability to learn fast, communicate and adapt to shifting priorities.

Responsibilities include:

• Become a Springbig product expert
• Provide detailed account walkthroughs and assist many new customers with implementation
• Clearly communicate account setup requirements and expectations with customers
• Educate customers on features, capabilities, and best practices to simplify adoption and align expectations
• Record customer implementation needs, requests, and questions in Salesforce and communicate to Client Success Management
• Ensure customers receive superior customer service
• Collaborate with the sales, finance, client success, client support and development teams
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of the Springbig platform
• Establish strong relationships with new customers

Requirements:

• Bachelor’s degree preferred
• Onboarding experience a plus
• Experience with web / SASS technologies
• Excellent communication skills
• Evidence of consistently excelling at what you do
• Strong problem solving and analytical skills
• Extreme attention to detail
• Ability to work independently, collaboratively and manage multiple priorities
• Must be highly motivated and have a positive attitude

Job Type: Full-time

What’s it like to work at springbig?

It’s awesome! We’re a driven, passionate, responsible group who values professional growth and work life balance.

We take care of our team members:

• Competitive salary
• Unlimited PTO
• Choose your own equipment
• 401k match
  
• Great health benefits (medical, dental, vision, STD, LTD, Life Insurance)
• Casual and comfortable working environment
  

And infuse lightness and creativity into our days:

• Stocked coffee, snacks and candy “bar”
• Pizza parties and team lunches
• Spontaneous games of tabletop cornhole or NERF wars
• Company sponsored Fantasy Football league and March Madness bracket challenge

Powered by JazzHR

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Onboarding Specialist

MJ Freeway was founded in 2010 by a team of career software and IT professionals. Our mission is to provide a business software platform built specifically for the cannabis industry. We give cannabis business owners the tools and information they need to operate successful and sustainable businesses and to comply with state and local regulations.

Our SaaS company has an immediate need for an Onboarding Specialist. The Onboarding Specialist will report to the Director of Onboarding and work with the client onboarding team to ensure successful onboarding of new clients and continuous knowledge growth of team members.

Key Responsibilities:

• Collaborate with other members of the Onboarding team to ensure a seamless, efficient and delightful onboarding experience for both new and existing clients, beginning with post sale engagements and continuing through multiple onboarding phases resulting in successful application go-live.
• Facilitate client’s sandbox deliver, data work session and training, involving key stakeholders. Perform information gathering exercises to acquire both tactical and strategic knowledge relevant to the SaaS implementation.
• Take a strategic and consultative approach to the client’s onboarding experience through deep knowledge of industry best practices and the client’s strategic business objectives.
• Own client communication, setting proper expectations
• Facilitate and conduct Discovery Workshop, information gathering and dissemination
• Assist clients with understanding industry best practices
• Develop Discovery Workshop artifacts and provide warm handoff to Support teams
• Develop and maintain high proficiency of MJ Freeway product knowledge
• Develop and maintain high proficiency of Cannabis industry knowledge
• Participate in Sales cycle as Onboarding team representative as needed
• Identify potential problems and opportunities related to the implementation of onboarding
• Identify and promote opportunities for process improvements
• Travel to client sites as needed

Knowledge, Skills, and Abilities:

• 2-3 years of software onboarding experience

• Familiarity with industry best practices and standards

• Strong written and verbal communication skills

• General business acumen, Cannabis industry knowledge

• Organizational, communication and time management skills

• Ability to interact efficiently at all levels of internal and external clients

• Technical aptitude and attention to detail

• Full understanding of all training material presented

• Ability to communicate technical information to non-technical audiences

• Strong leadership and interpersonal skills

• Expert in the entire MS Office suite including Word, Excel, PowerPoint, Outlook and Visio

• Thorough organization, focus, multi-tasking, and presentation skills

• Ability to work well with other professionals, both peers and Subject Matter Experts

• Ability to prioritize and manage multiple ongoing projects within in a deadline-driven environment

• Must be a highly motivated, detail-oriented, self-starter with a well-developed work ethic and tremendous resourcefulness

Working Environment:

• Working in an office environment and remotely

• Sitting and standing for long periods of time

• Typing, data entry and reading on a computer

• Communicating face to face and on telephone

• Possible travel to client sites as needed

MJ Freeway® is the industry-leading software, consulting, and data solution for cannabis businesses, processing $10B in cannabis sales transactions and serving clients in every regulated market in the United States, Canada, Europe, and Australia. Founded in 2010 and designed and built specifically for cannabis businesses, MJ Freeway's technology includes a patented seed to sale supply chain ERP Platform which leverages sophisticated business intelligence insights. MJ Freeway's Leaf Data Systems software solution enables governments to track cannabis, prevent diversion, and ensure patient, public, and product safety. MJ Freeway also offers a complete suite of consulting services for new and existing cannabis businesses.

MJ Freeway LLC offers 100% company-paid medical insurance, unlimited time off (with approval) and a positive work environment where we live by three principles:

• Do the right thing

• Be part of the solution

• Show people that you care

Job Type: Full-time

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.