We know of 10 jobs at Akerna as of May 2024, including roles such as Tech Support Specialist, Onboarding Specialist, Business Development Representative, and Onboarding Specialist II - Software.
More than 30+ days
Job Title: Onboarding Specialist
Location: Denver
Reports To: Onboarding Manager
Who We Are:
Akerna is a leading enterprise software solutions provider that enables regulatory compliance and inventory management. At Akerna we are passionate about solving problems that better our world. We provide data-driven solutions worldwide across the entire supply chain. Our technology empowers the industry to prove outcomes that positively change lives every day. We have a passionate and purposeful work environment where we live by five principles: Do the right thing, Be part of the solution, Show people you care, Grow together, and Make an impact.
Onboarding Specialist:
The Onboarding Specialist will work with the client onboarding team to ensure successful onboarding for new clients and continuous knowledge growth of team members. Some initial job tasks will include but are not limited to:
Essential Job Duties:
- Collaborate with other members of the Onboarding team to ensure a seamless, efficient and delightful onboarding experience for both new and existing clients, beginning with post sale engagements and continuing through multiple onboarding phases resulting in successful application go-live.
- Facilitate client’s sandbox deliver, data work session and training, involving key stakeholders. Perform information gathering exercises to acquire both tactical and strategic knowledge relevant to the SaaS implementation.
- Take a strategic and consultative approach to the client’s onboarding experience through deep knowledge of industry best practices and the client’s strategic business objectives.
- Own client communication, setting proper expectations
- Facilitate and conduct Discovery Workshop, information gathering and dissemination
- Assist clients with understanding industry best practices
- Develop Discovery Workshop artifacts and provide warm handoff to Support teams
- Develop and maintain high proficiency of MJ Freeway product knowledge
- Develop and maintain high proficiency of Cannabis industry knowledge
- Participate in Sales cycle as Onboarding team representative as needed
- Identify potential problems and opportunities related to the implementation of onboarding
- Identify and promote opportunities for process improvements
- Travel to client sites as needed
Knowledge, Skills, and Abilities:
- 2-3 years of software onboarding experience
- Familiarity with industry best practices and standards
- Strong written and verbal communication skills
- General business acumen, Cannabis industry knowledge
- Organizational, communication and time management skills
- Ability to interact efficiently at all levels of internal and external clients
- Technical aptitude and attention to detail
- Full understanding of all training material presented
- Ability to communicate technical information to non-technical audiences
- Strong leadership and interpersonal skills
- Expert in the entire MS Office suite including Word, Excel, PowerPoint, Outlook and Visio
- Thorough organization, focus, multi-tasking, and presentation skills
- Ability to work well with other professionals, both peers and Subject Matter Experts
- Ability to prioritize and manage multiple ongoing projects with in a deadline-driven environment
- Must be a highly motivated, detail-oriented, self-starter with a well-developed work ethic and tremendous resourcefulness
Working Environment:
- Working in an office environment and remotely
- Sitting and standing for long periods of time
- Typing, data entry and reading on a computer
- Communicating face to face and on telephone
- Possible travel to client sites as needed
What We Offer:
- Competitive salaries
- 100% company-paid medical, dental and vision insurance
- Generous vacation policy
Sound like the place for you? Please submit your cover letter and resume to [email protected].
NOTE: Thank for your interest in working with us. Akerna is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Description
MJ Freeway was founded in 2010 by a team of career software and IT professionals. Our mission is to provide a business software platform built specifically for the cannabis industry. We give cannabis business owners the tools and information they need to operate successful and sustainable businesses and to comply with state and local regulations.
MJ Freeway is growing quickly in a fast paced, nascent industry, and we’re looking for a support technician to join our team. This fulltime position will handle IT support for existing customers and assist in onboarding of new accounts. We’re a hard working team seeking a candidate who is self-motivated, innovative, and dedicated to giving our team and clients the very best.
Key Responsibilities:
- Respond to support inquiries in a professional and efficient manner.
- Ensure any account issues are resolved and the client is satisfied with support efforts.
- Develop an in-depth knowledge of the product suite and the industry as needed to provide maximum value for our clients.
- Manage multiple client inquiries, while maintaining a high attention to detail and professionalism.
- Maintain, analyze, and troubleshoot software peripherals as needed.
- Document, maintain, upgrade or replace software solution as needed.
- Support and maintain user account information including rights, security and systems groups.
- Effective and efficient internal communications with sales, billing, and product development teams.
Knowledge of commonly used tech support concepts, practices, and procedures as well as great customer service is required. A high level of proficiency with web based demonstrations, shared calendars, Skype and instant messaging, is required. Previous tech support experience is ideal. Ideal candidates will be located in the Denver metro area.
About MJ Freeway
MJ Freeway® is the industry-leading software, consulting, and data solution for cannabis businesses, processing $5B in cannabis sales transactions and serving clients in every regulated market in the United States, Canada, Europe, and Australia. Founded in 2010 and designed and built specifically for cannabis businesses, MJ Freeway's technology includes a patented seed to sale supply chain ERP Platform which leverages sophisticated business intelligence insights. MJ Freeway's Leaf Data Systems software solution enables governments to track cannabis, prevent diversion, and ensure patient, public, and product safety. MJ Freeway also offers a complete suite of consulting services for new and existing cannabis businesses.
MJ Freeway LLC offers 100% company-paid medical insurance, unlimited time off (with approval), and a positive work environment where we live by three principles:
- Do the right thing
- Be part of the solution
- Show people that you care
Job Type: Full-time
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Business Development Representative
MJ Freeway, an Akerna Company, is an industry-leading business software and consulting services provider in the $20 billion cannabis industry. We are seeking a Business Development Representative in the Denver area to focus on growing and accelerating the sales pipeline. As a hard-working team dedicated to our clients, and we are seeking a like-minded individual who is self-motivated, innovative and passionate about our offerings.
Objective:
A Business Development Representative is a very important role, serving as the first point of contact with a prospective client. The BDR team responds to all inquiries for MJ Freeway products and services, provides the company introduction, and qualifies the prospective client’s needs. They are responsible for cultivating leads, converting them into qualified opportunities for the sales team, and assisting the Account Executives with closing deals.
Responsibilities:
- Learning the ins and outs of the MJ Freeway product and messaging, as well as our integrations and partnerships
- Building relationships with sales, professional services, marketing, and product teams
- Establishing relationships with prospects, including both inbound and self-generated leads, to drive opportunities down the sales funnel
- Continuously learning about the constantly evolving cannabis and hemp industries, becoming an expert who can add value to every conversation
- Attending trade shows and other events to represent the company and educate prospects about our products and services
- Assisting the Account Executives and other sales team members with pipeline acceleration, including (but not limited to) scheduling and rescheduling demos, setting up custom demo sites and researching prospect information
Qualifications:
- Excellent verbal and written communication skills, via phone, video conferencing and in-person
- Minimum of 1 year experience in sales or business development
- Bachelor's degree in business, communications, or a related field
- Salesforce or other CRM experience preferred
- Experience working with SaaS and B2B products preferred
- Ability and desire to work in a fast-paced, challenging environment
- Highly self-driven sense of motivation
- Energy and passion to learn and grow within performance-oriented culture
- Role will be based in Denver office – outside candidates will not be considered
We offer a generous base plus commission with no cap on earnings, 100% company-paid medical insurance, gym discounts, unlimited PTO (with approval), and a positive work environment where we live by three principals: (1) Do the Right Thing, (2) Be Part of the Solution, (3) Show People that You Care.
Sound like the place for you? Please submit your cover letter telling us why we can’t live without you, your resume, and your salary/commission expectations.
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Description
MJ Freeway was founded in 2010 by a team of career software and IT professionals. Our mission is to provide a business software platform built specifically for the cannabis industry. We give cannabis business owners the tools and information they need to operate successful and sustainable businesses and to comply with state and local regulations.
MJ Freeway is growing quickly in a fast paced, nascent industry, and we’re looking for a support technician to join our team. This fulltime position will handle IT support for existing customers and assist in onboarding of new accounts. We’re a hard working team seeking a candidate who is self-motivated, innovative, and dedicated to giving our team and clients the very best.
Key Responsibilities:
- Respond to support inquiries in a professional and efficient manner.
- Ensure any account issues are resolved and the client is satisfied with support efforts.
- Develop an in-depth knowledge of the product suite and the industry as needed to provide maximum value for our clients.
- Manage multiple client inquiries, while maintaining a high attention to detail and professionalism.
- Maintain, analyze, and troubleshoot software peripherals as needed.
- Document, maintain, upgrade or replace software solution as needed.
- Support and maintain user account information including rights, security and systems groups.
- Effective and efficient internal communications with sales, billing, and product development teams.
Knowledge of commonly used tech support concepts, practices, and procedures as well as great customer service is required. A high level of proficiency with web based demonstrations, shared calendars, Skype and instant messaging, is required. Previous tech support experience is ideal. Ideal candidates will be located in the Denver metro area.
About MJ Freeway
MJ Freeway® is the industry-leading software, consulting, and data solution for cannabis businesses, processing $5B in cannabis sales transactions and serving clients in every regulated market in the United States, Canada, Europe, and Australia. Founded in 2010 and designed and built specifically for cannabis businesses, MJ Freeway's technology includes a patented seed to sale supply chain ERP Platform which leverages sophisticated business intelligence insights. MJ Freeway's Leaf Data Systems software solution enables governments to track cannabis, prevent diversion, and ensure patient, public, and product safety. MJ Freeway also offers a complete suite of consulting services for new and existing cannabis businesses.
MJ Freeway LLC offers 100% company-paid medical insurance, unlimited time off (with approval), and a positive work environment where we live by three principles:
- Do the right thing
- Be part of the solution
- Show people that you care
Job Type: Full-time
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Onboarding Specialist
MJ Freeway was founded in 2010 by a team of career software and IT professionals. Our mission is to provide a business software platform built specifically for the cannabis industry. We give cannabis business owners the tools and information they need to operate successful and sustainable businesses and to comply with state and local regulations.
Our SaaS company has an immediate need for an Onboarding Specialist. The Onboarding Specialist will report to the Director of Onboarding and work with the client onboarding team to ensure successful onboarding of new clients and continuous knowledge growth of team members.
Key Responsibilities:
- Collaborate with other members of the Onboarding team to ensure a seamless, efficient and delightful onboarding experience for both new and existing clients, beginning with post sale engagements and continuing through multiple onboarding phases resulting in successful application go-live.
- Facilitate client’s sandbox deliver, data work session and training, involving key stakeholders. Perform information gathering exercises to acquire both tactical and strategic knowledge relevant to the SaaS implementation.
- Take a strategic and consultative approach to the client’s onboarding experience through deep knowledge of industry best practices and the client’s strategic business objectives.
- Own client communication, setting proper expectations
- Facilitate and conduct Discovery Workshop, information gathering and dissemination
- Assist clients with understanding industry best practices
- Develop Discovery Workshop artifacts and provide warm handoff to Support teams
- Develop and maintain high proficiency of MJ Freeway product knowledge
- Develop and maintain high proficiency of Cannabis industry knowledge
- Participate in Sales cycle as Onboarding team representative as needed
- Identify potential problems and opportunities related to the implementation of onboarding
- Identify and promote opportunities for process improvements
- Travel to client sites as needed
Knowledge, Skills, and Abilities:
- 2-3 years of software onboarding experience
- Familiarity with industry best practices and standards
- Strong written and verbal communication skills
- General business acumen, Cannabis industry knowledge
- Organizational, communication and time management skills
- Ability to interact efficiently at all levels of internal and external clients
- Technical aptitude and attention to detail
- Full understanding of all training material presented
- Ability to communicate technical information to non-technical audiences
- Strong leadership and interpersonal skills
- Expert in the entire MS Office suite including Word, Excel, PowerPoint, Outlook and Visio
- Thorough organization, focus, multi-tasking, and presentation skills
- Ability to work well with other professionals, both peers and Subject Matter Experts
- Ability to prioritize and manage multiple ongoing projects within in a deadline-driven environment
- Must be a highly motivated, detail-oriented, self-starter with a well-developed work ethic and tremendous resourcefulness
Working Environment:
- Working in an office environment and remotely
- Sitting and standing for long periods of time
- Typing, data entry and reading on a computer
- Communicating face to face and on telephone
- Possible travel to client sites as needed
MJ Freeway® is the industry-leading software, consulting, and data solution for cannabis businesses, processing $10B in cannabis sales transactions and serving clients in every regulated market in the United States, Canada, Europe, and Australia. Founded in 2010 and designed and built specifically for cannabis businesses, MJ Freeway's technology includes a patented seed to sale supply chain ERP Platform which leverages sophisticated business intelligence insights. MJ Freeway's Leaf Data Systems software solution enables governments to track cannabis, prevent diversion, and ensure patient, public, and product safety. MJ Freeway also offers a complete suite of consulting services for new and existing cannabis businesses.
MJ Freeway LLC offers 100% company-paid medical insurance, unlimited time off (with approval) and a positive work environment where we live by three principles:
- Do the right thing
- Be part of the solution
- Show people that you care
Job Type: Full-time
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Description
Company Description
MJ Freeways Seed to Sale software solutions enables companies to manage and optimize their businesses while providing peace of mind compliance reporting to state regulators. Founded in 2010, MJ Freeway supports organizations across 30 states and 10 countries globally by serving as a key strategic partner in optimizing Cannabis operations.
MJ Freeway, the industry-leading business software and consulting service provider for the cannabis industry, is seeking an Enterprise Account Manager to join our Denver team. MJ Freeway is growing quickly in a fast-paced industry. This full-time position will manage and nurture relationships with MJ Freeway regulatory enterprise clients. We’re a high-performance team seeking a self-motivated candidate, innovative, dedicated to giving our team and clients the best.
Job Description
As an Enterprise Account Executive with MJ Freeway, you will apply your extensive relationship building and consultative selling skills to initiate and support the sales of MJ Freeway solutions with Enterprise level companies. You will join a passionate, enthusiastic and successful team to be part of the most innovative cannabis software compliance company. If you want to be part of something exciting, please read on!
Key Responsibilities
The Enterprise Account Executive will:
- Utilize a consultative sales approach throughout the sales cycle to understand customers’ and prospect’s’ business pains and their perception of potential solutions
- Consistently meet and exceed quota
- Develop substantial knowledge of MJ Freeway solutions, competitor and industry trends
- Provide accurate forecasts and reports on sales activities and projects
- Experience with delivering engaging demonstrations to prospects ranging from C-suite on down
- Experience with CRM tools and opportunity management systems, preferably Salesforce
- Proven ability to develop and manage pipelines and forecasts
- Excellent communication, negotiating, and closing skills
- Aggressive, positive attitude, strong organizational skills and a self-starter
- You will implement value-selling processes leveraging a wealth of knowledge of MJ Freeway’s products and portfolio
- You will use your experience and consultative selling skills to initiate long-standing relationships with prospective customers and executive sponsors
How to Make an Impact:
As a sales all-star, you are hungry, intelligent, and have the ability and willingness to close a mix of complex enterprise and transactional deals. Your proven track record of sales excellence and familiarity with consultative selling methodologies will help you be a driving force in continuing MJ Freeways explosive growth.
What We’re Looking for:
- 5+ years of enterprise SaaS sales experience
- Ability to work successfully in a team environment and independently
- Familiarity with consultative selling methods
- Proven track record of sales excellence
- Willingness to travel 10-20% of the time, or as needed
- College degree preferred
Additional Information
We are the industry leader in our space and we continually strive to innovate and grow, but there is always time to celebrate a success across all teams. We offer a competitive no cap compensation plan, generous PTO policy, medical, dental, vision insurance, and a 401K program.
- MJ Freeway is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
- Candidates local to Denver are preferred.
- You must be authorized to work in the United States.
- Employment contingent on a cleared background check.
- This role frequently communicates/interacts with individuals, must have strong written and oral communication skills
About MJ Freeway
MJ Freeway® is the industry-leading software, consulting, and data solution for cannabis businesses, processing $5B in cannabis sales transactions and serving clients in every regulated market in the United States, Canada, Europe, and Australia. Founded in 2010 and designed and built specifically for cannabis businesses, MJ Freeway's technology includes a patented seed to sale supply chain ERP Platform which leverages sophisticated business intelligence insights. MJ Freeway's Leaf Data Systems software solution enables governments to track cannabis, prevent diversion, and ensure patient, public, and product safety. MJ Freeway also offers a complete suite of consulting services for new and existing cannabis businesses.
MJ Freeway LLC offers 100% company-paid medical insurance, unlimited time off (with approval) and a positive work environment where we live by three principles:
- Do the right thing
- Be part of the solution
- Show people that you care
Job Type: Full-time
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Description - Director of Product Development
The Director of Product serves as a thought leader at MJ Freeway constantly raising the bar on customer experience by driving our product’s vision and innovation in an Agile Software Development framework. MJ Freeway is a software leader in one of the fastest growing industries in the world – the cannabis industry.
The Director of Product will develop product strategies with our Product team and drive them from inception to delivery in order to provide highly sought after, profitable solutions that exceed our customers’ expectations and continue to position us as the number 1 cannabis ERP technology in the industry.
Responsibilities:
- Execute on the vision and strategic direction set by leadership for our B2B and B2G, SAAS products (currently MJ Platform seed-to-sale and Leaf Data Systems) in the market
- Evolve and manage the Product Development Lifecycle in partnership with the Engineering Team to maximize the quality and velocity of software releases
- Lead and develop a strong product team challenging and supporting them to be successful and deliver results
- Establish an on-going product roadmap consistent with the strategic direction of the company and incorporating broad input from internal and external stakeholders
- Drive and Improve Product department metrics such as new addressable market in MRR, NPS, Revenue per customer (RPC), ROI, CAC, adoption, quality, and velocity
- Work cross-functionally with Sales, Engineering, Marketing, and Onboarding to establish product roadmap priorities from a data-driven perspective
- Ensure adequate backlog of features is maintained per product line
- Continuously evaluate, refine, and improve the end-to-end customer experience in cannabis cultivation, manufacturing, retail, and delivery based on business and user needs
- Establish proper measures of performance with which to evaluate and continuously adapt the Product function
- Establish client relationships and mechanisms for continued customer input into development roadmaps
- Maintain an understanding of our competitive landscape and what differentiates our product from others in the industry
- Understand the industry landscape and create predictive analysis on cutting edge functionality our customers will need in the future
Experience and Skills:
- 5+ years of relevant experience in leading a product team and product management
- Experience leading design teams with a strong track record and a body of work that demonstrates measurable (data-driven) value to customers and to the business (e.g. increased revenue, revenue per customer, lifetime value, improved NPS, lower CAC, etc.)
- Led a SaaS product lifecycle team through growth and scale to enterprise market
- Operates from a proven, winning product development methodology and can hit the ground running. Experience with Jobs to be Done (ODI), Pragmatic Marketing, Platform Revolution, and Challenger Customer a huge plus.
- Strong plus if you have ERP, CRM, or PLM experience
- Strong plus if you worked highly regulated, agricultural or pharmacological industries
- Experience in B2B, SAAS product development, B2G is a plus
- Ability to work in a scaled agile environment
- Ability to work in a fast-paced, startup, technical and complex environment
- Proven leader with excellent communication skills
- Action-oriented, strategic, and innovative
- Demonstrated interest in new technologies and trends
- Demonstrated experience collaborating cross-functionally and building bridges between departments
- BA/BS is preferred
Benefits summary
- Salary for this role is competitive
- 100% company-paid medical, dental and vision insurance
- Generous vacation policy
- Positive and passionate work environment where we live by three principles:
- Do the right thing
- Be part of the solution
- Show people that you care
Job Type: Full-time
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Description
MJ Freeway was founded in 2010 by a team of career software and IT professionals. Our mission is to provide a business software platform built specifically for the cannabis industry. We give cannabis business owners the tools and information they need to operate successful and sustainable businesses and to comply with state and local regulations.
MJ Freeway is growing quickly in a fast paced, nascent industry, and we’re looking for a support technician to join our team. This fulltime position will handle IT support for existing customers and assist in onboarding of new accounts. We’re a hard working team seeking a candidate who is self-motivated, innovative, and dedicated to giving our team and clients the very best.
Key Responsibilities:
- Respond to support inquiries in a professional and efficient manner.
- Ensure any account issues are resolved and the client is satisfied with support efforts.
- Develop an in-depth knowledge of the product suite and the industry as needed to provide maximum value for our clients.
- Manage multiple client inquiries, while maintaining a high attention to detail and professionalism.
- Maintain, analyze, and troubleshoot software peripherals as needed.
- Document, maintain, upgrade or replace software solution as needed.
- Support and maintain user account information including rights, security and systems groups.
- Effective and efficient internal communications with sales, billing, and product development teams.
Knowledge of commonly used tech support concepts, practices, and procedures as well as great customer service is required. A high level of proficiency with web based demonstrations, shared calendars, Skype and instant messaging, is required. Previous tech support experience is ideal. Ideal candidates will be located in the Denver metro area.
About MJ Freeway
MJ Freeway® is the industry-leading software, consulting, and data solution for cannabis businesses, processing $5B in cannabis sales transactions and serving clients in every regulated market in the United States, Canada, Europe, and Australia. Founded in 2010 and designed and built specifically for cannabis businesses, MJ Freeway's technology includes a patented seed to sale supply chain ERP Platform which leverages sophisticated business intelligence insights. MJ Freeway's Leaf Data Systems software solution enables governments to track cannabis, prevent diversion, and ensure patient, public, and product safety. MJ Freeway also offers a complete suite of consulting services for new and existing cannabis businesses.
MJ Freeway LLC offers 100% company-paid medical insurance, unlimited time off (with approval), and a positive work environment where we live by three principles:
- Do the right thing
- Be part of the solution
- Show people that you care
Job Type: Full-time
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Description
With nearly ten years history, Akerna | MJ Freeway is the global market leader in cannabis compliance technology for the complete supply chain and have the largest repository of cannabis industry data. We strongly believe that our data provides unprecedented understandings about the emerging market and how to plan for scalable growth. We are looking for a highly talented data analyst to help unlock this value.
As a data analyst, you will be responsible for the delivery of strategic analytics data solutions, including developing data reporting tools and performing custom analysis for a wide range of products and services, for example: price guidance, product demand forecasts, customer segmentation, sales projections and discovery of new insights on the cannabis industry.
This role is accountable for the design, development, and analysis of data solutions that provide data-founded insights on the market, showcase trends and understandings and packaging of detailed information in a consumable and relevant manner.
Relevant experience:
- 5+ years direct work experience as a data analyst, including experience identifying opportunities and insights from complex data sets and designing easy-to-use reporting and recommending action that derives business value from interpretation of data sets
- Strong understanding of customer needs and strong bottom-line driven business acumen
- Adept with querying in SQL
- Strong track record using BI Visualization Tools to create customer-facing reports (Tableau, Pentaho, Business Objects, etc)
- Strong proven experience driving collaborative, time-bound projects, including the design and implementation of analysis projects and reporting tools
- Experience querying data from salesforce and Hadoop
- Experience with regression analysis techniques to model historical data to forecast demand, purchase propensity, production yields, customer traffic, and more
- Experience with google analytics; adobe analytics is a plus
- Familiarity with programming languagesis a plus
Skills
As a successful candidate, you salivate over the opportunity to make a big impact in how data is collected and structured in the newly developing cannabis industry. You will possess the following skills to deliver on that opportunity:
- Think critically and work successfully as both a strategist and executor
- Excellent listener and devoted to solving problems based on customer feedback
- Possess strong organizational skills and execution skills
- Results focused and thrive in a dynamic, fast-paced environment
- Up for the challenge of creating data products from the ground up
- Fearlessly demonstrate thought leadership with quick grasp on how data and insights can be turned into valuable features
- Strong professionalism and interpersonal communication skills
- Ability to collaborate and work effectively in teams
- Self-starter and able to work under ambiguity and adapt quickly to changing environments
Job Requirements:
- BS or MS in Computer Science, Statistics, Mathematics, Economics or related quantitative discipline
- Able to work from home
- Able to travel up to 15%
Benefits Summary:
- Salary for this role is competitive
- 100% company-paid medical, dental and vision insurance
- Generous vacation policy
- Positive and passionate work environment where we live by three principles:
- Do the right thing
- Be part of the solution
- Show people that you care
Job Type: Full-time
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
MJ Freeway was founded in 2010 by a team of career software and IT professionals. Our mission is to provide a business software platform built specifically for the cannabis industry. We give cannabis business owners the tools and information they need to operate successful and sustainable businesses and to comply with state and local regulations.
Akerna is rising quickly in a fast paced, “budding” industry and we are looking for a Technical Support Specialist with a Customer First mentality to join our team. This full-time position will assist our existing clients through multiple communication channels mainly phone and email. We are a growing team that is looking for individuals who want to be a part of building something special and providing the BEST support in the industry.
Key Responsibilities:
-
Assisting and resolving all customer inquiries in a professional and timely manner focusing on First Call Resolution and overall Customer Satisfaction, across all Akerna brands.
-
Develop an in-depth knowledge of the product suite and the industry as needed to provide maximum value for our clients.
-
Manage multiple support tickets while maintaining appropriate client follow-up and a high level of detail documenting in our CRM (Salesforce/Zendesk) to ensure we meet our contracted customer SLAs.
-
Ability to troubleshoot and analyze software peripherals as needed while educating clients of varying degrees of knowledge of our software.
-
Support and maintain user account information including rights, security and systems groups.
-
Effective and efficient internal communications with sales, billing, and product development teams.
-
Responsible for meeting or exceeding performance metrics based on industry standard KPIs such as: First Call Resolution, First Response, Answer Rate, Mean Time to Resolve, Average Handle Time and NPS.
Knowledge, Skills, and Abilities:
-
2+ years of technical support experience required or equivalent call centre experience.
-
Experience troubleshooting POS hardware such as scanners, printers, and registers; not
required but preferred.
-
Knowledge of commonly used tech support concepts, practices, and procedures as well as
great customer service is required.
-
A high level of proficiency with web-based demonstrations, shared calendars, Microsoft Teams and
instant messaging, is required.
-
Previous tech support experience is ideal
-
Bilingual skills (English/Spanish) desired, but not required
-
Ability to work rotating schedules including weekends
- Aptitude tests are required during the interview process
NOTE: Thank for your interest in working with us. Akerna is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.
Apply for this job with Akerna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.