Cannabis Customer Success Specialist Jobs

COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.

Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES

• Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
• Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
• Analyze data for personal development: Using company data and personal data to identify opportunities to improve.

MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service

Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.

Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.

PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry

We look forward to reading your application!

Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Sacramento, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: One location

Apply for this job with Good Tree

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

COMPANY CULTURE AND MISSION
Our mission is to empower and create more entrepreneurs of color in the cannabis industry.
An industry that once negatively impacted people of color is now used to empower.
Our company culture offers true flexibility, the freedom to be creative and grow within the organization. We value entrepreneurial expression that is expressed through innovation and freedom to be creative. We focus on creating a clear purpose and dedicate focus on employee happiness.
RESPONSIBILITIES
Good Tree is known for being vertically integrated which allows you to offer the best deals to our patients. As a part of our Customer Relations team, you're charged with creating meaningful relationships with our patients through product recommendations and superior customer service. You are creative and driven which allows you to create these meaningful relationships with our patients.
You're comfortable with numbers and drawing insight through stats and analytics. Good Tree is data-driven and uses data to evaluate areas of opportunity. You pride yourself in working in a team environment and are able to communicate effectively through the multiple channels of communication that are provided.

Good Tree is fast-paced and is constantly evolving to keep up with delivery demand. As a Customer Relations specialist, you are able to respond to customer escalation in a productive manner that ensures customer retention. You're comfortable with company developments to ensure efficiency. You are able to provide your unique skill set to add value and contribute to our company development.
PERFORMANCE OBJECTIVES

• Upsell by providing unique deals: Understanding how to leverage Good Trees virtually integrated infrastructure to create bulk deals for our patients.
• Retain new customers: Focusing on adding value to every patient interaction by providing superior customer service that boosts customer retention.
• Analyze data for personal development: Using company data and personal data to identify opportunities to improve.

MINIMUM QUALIFICATIONS
Over the age of 21
One year of experience in a fast-paced sales environment
One year experience in customer service

Must have excellent communication and organizational skills to ensure customer satisfaction and customer retention and understands how to leverage Good Tree's virtually integrated infrastructure to create bulk deals for our patients.

Provides quality service to customers by responding to inquiries and concerns, updating customer accounts in the database accurately, posting their payments, resolving any potential complaints, and up-selling new products and services. Processing orders, and confirming delivery details in a high volume environment.

PREFERRED QUALIFICATION
BA/BS Degree in Business Management or related field
Knowledge of the Cannabis industry

We look forward to reading your application!

Good Tree is an equal opportunity employer. We celebrate diversity, and it is our dedication to creating an inclusive environment for all staff and employees.
Job Types: Full-time , Part-time
Pay: $17.00 - $25.00 per hour

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Downey, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: One location

Apply for this job with Good Tree

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Do you want the DOPEST job you’ve ever had with the fastest growing software company in the Twin Cities? DOPE Marketing is hiring account managers for our growing software company based in Mendota Heights, MN.

Are you a people person? Do you have a positive, outgoing personality? Do you like the idea of helping businesses grow and get more jobs? If you answered yes to these questions, this job is probably a good fit.

In this position, you will help small business owners get set up on our software DOPE360, complete an onboarding checklist for each new client, and make regular follow-ups with these new clients to ensure that they have the best partnership possible with DOPE Marketing.

DOPE Marketing prides itself on communication. You will go through 2 weeks of onboarding and training to show you exactly what our clients need to support their new accounts. You will be trained on Hubspot, Zapier, Monday.com, Slack, and the Google Suite. This is an entry-level position, but any experience in the tools mentioned, customer service, or account management positions is a plus.

What will a normal day look like in this position?

• Onboarding new clients to DOPE360 and assisting them in setting up their accounts
• Communicating change requests to the design team for editing postcard templates and other print templates in their DOPE360 account.
• Setting up automations in the client's account via Zapier (a tool that you will be trained on)
• Checking in with clients to see if there is anything in their account they need help with
• Directing customer support tickets to the correct team
• Update clients with new features and promotions in their DOPE360 account

This is a great entry-level learning opportunity in communications and marketing. Experienced marketing professionals, small agency owners, recent college graduates, and entry-level professionals are encouraged to apply! An ideal candidate is a detail-oriented and self-motivated individual with strong communications and technology skills.

Make sure to check out our website at www.DOPEMarketing.com for more information on our company, the DOPE360 software, and everything else DOPE Marketing has to offer.

Position Details

Job Type: Full-Time

Hours: 9am-5pm Monday - Friday

Location: On-Site, Mendota Heights, MN

Salary: $36,000 - $44,000/year

Requirements/Qualifications:

• Strong computer proficiency; Google Workspace Apps, and HubSpot CRM. If you’re not familiar with HubSpot, we will provide training
• Have the ability to handle multiple tasks
• Strong oral and written communication, and problem-solving skills
• Excellent organizational skills, attention to detail, and ability to prioritize
• Interpersonal skills to work directly with team members.
• Self-motivated and able to work autonomously to set and achieve targeted goals
• Legally permitted to work in the United States
• Ability to work in a casual office environment located in Mendota Heights Mon-Fri 9-5 pm

If you have any questions about the position, please send us a message here on indeed. We look forward to meeting you!

Job Type: Full-time

Pay: $36,000.00 - $44,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Saint Paul, MN 55120: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Apply for this job with DOPE MARKETING

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Full Job Description

Phylos is a crop science company using modern molecular genetics and computational biology to breed the next generation of hemp and cannabis. Since 2014 we have supported grower success with genetic testing products offering unparalleled accuracy and reliability. We are a new generation of plant scientists, transforming the hemp and cannabis industries with elite seeds and clones. By leveraging our deep expertise in the cannabis genome, we are unlocking the potential of this plant to be grown at scale, providing cultivators in every region with the varieties, tools, and expertise to drive business growth.

SUMMARY:

The Customer Success Specialist is the primary line of communication with customers. Your role will be to provide exceptional service to both new and repeat customers. You will need to uphold brand messaging and clearly communicate a working knowledge of the science services Phylos offers to the cannabis and Hemp industries. You will receive training on our internal ecommerce software, CRM, inside sales, testing services, rudimentary biological and genetic science, and the growing cannabis and hemp industries.

This is a full time seasonal role between March 1, 2021 - June 30, 2021.

RESPONSIBILITIES:

• Provide clear, timely, respectful and professional responses to client questions via phone, FreshDesk, email and occasionally text from 8am to 5pm PST

• Common inquiries include: product and price information, details of our testing services, assistance with sample collection and status, assistance with creating and utilizing online accounts and navigating the Phylos Galaxy.

• Maintain a proficient level of knowledge across all internal systems and processes including, but not limited to e-commerce, CRM, lead generation platform and telephone systems.

• Use discretion to escalate customer issues to the department manager when required.

• Assist customers with re sampling if required.

• Assist with intake and fulfillment of samples from customers when required.

• Assist with implementation of an inside sales program, working with both established customers.

• Perform varied administrative and office support tasks as needed.

QUALIFICATIONS:

• College degree and/or 2+ years work experience in similar role/function preferred.

• A strong command of verbal and written English - an additional language is a plus!

• Strong empathy and a care for others.

• Effective and proactive organizational and time management skills.

• Tech-savvy. We’ll train you on our systems and tools, but you should be happy and eager to learn new software, programs, and interfaces.

• Ability to prioritize and integrate a proactive approach to assignments.

• A willingness to wear multiple hats, be quick on your toes, and adapt to a fast-paced, growing startup in an emerging industry.

• Knowledge of the cannabis and hemp industries preferred.

Job Types: Full-time, Temporary

Pay: $0.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Employment Length:

• Varies

Company's website:

• phylos.bio

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with Phylos

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Qualifications

• 
  
  
  

  • Customer Service: 2 years (Required)

  • Bachelor's (Preferred)

  
  

Full Job Description

North Bay Credit Union (NBCU) is seeking an experienced Customer Success Specialist to join its Compliance Team and serve as the team’s liaison to its NBCU cannabis clients. At NBCU, Compliance is focused on monitoring and managing risk for the cannabis clients we bank. The ideal candidate must have excellent communication skills, both verbal and written, be a self-starter, able to anticipate what needs to be done and take action. Must have track record of customer service experience, be comfortable using new systems and assisting members as needed. This position will be the first introduction to NBCU’s cannabis banking program so it requires strong communication – both written and verbal; ability to juggle multiple priorities; excellence in follow-up and follow-through. You must have good analytical, organizational and problem-solving skills and be comfortable working in a fast-paced, rapidly changing environment. Being part of a team and working collaboratively is your preferred work style.Specific Responsibilities and Task

• Provide administrative support to Chief Compliance Officer
• Respond to member’s requests in a timely manner
• Assist members through email, phone, online presentations, chat and screen share
• Assist in the on-boarding of new accounts by answering questions during application process; coordinating new members integration onto compliance portal and providing coordination between internal teams, contracted software development team and new members to ensure a smooth experience
• Creating internal procedures supporting day-to-day activities
• Create communication materials (PowerPoint; email; procedures)
• Good analytical and research skills

• Track record of outstanding customer service (internal and external)
• Must be resourceful, flexible, organized, detail-oriented, and team-oriented
• Demonstrated problem-solving skills
• Able to effectively communicate verbally and in writing
• Excellence in attention to detail and ability to prioritize deliverables and deliver projects on-time
• A curious, inquisitive mind interested in learning about the cannabis business
• Sound judgement and good decision-making skills
• Willing to roll up your sleeves
• Driven with strong work ethic and motivated by efficiency and constant improvement

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 2 years (Required)

Work Location:

• One location

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Company's website:

• www.northbaycu.com

Company's Facebook page:

• https://www.facebook.com/search/top/?q=North%20Bay%20Credit%20Union

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• Yes, temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Plastic shield at work stations
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with North Bay Credit Union

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We’re Everythingfor420.com, an accessories brand in the cannabis industry that specializes in e-commerce. Our goal is to make smoking accessories accessible for all!We have experienced rapid growth and are looking for a customer support specialist to help us provide the best customer service to our loyal customers.

This is an exciting opportunity with the potential to advance for hard-working, reliable, and teamwork-minded individuals.

As an E-Commerce Support Specialist, you will:

• Utilize our customer support management system to log and respond to incoming emails

• Issue refunds as needed, resolve cases in a timely fashion, coordinate with the warehouse/operation manager

• Work with web and product development teams to optimize product data

• Assist with testing and project implementation on additional customer support tools

• Coordinate with content and digital marketing team projects, and assist with new platform onboarding and site/product launches

• Support social media team with customer issues

• Communicate customer feedback with internal departments

• Assist with additional e-commerce projects
• Assist* wholesale customers *

Qualified Candidates will:

• Have at least 2-3 years of experience in related fields such as automotive accessories, online marketplaces, or e-commerce (mandatory)

• Have at least 2-3 years of experience with customer support tasks and processes (mandatory)

• Demonstrate knowledge in fulfillment processes, customer service practices, company policies, and internal systems.

• Demonstrate knowledge of 420 products (preferred, not required)

• Possess proven organizational and communication skills

• Be familiar with e-commerce concepts and practices

• Be authorized to work in the United States

Job Type: Full-time

Salary: $18.00 to $25.00 /hour

Experience:

• E-commerce: 2 years (Preferred)
• Customer Support: 3 years (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Schedule:

• Monday to Friday

Work Remotely:

• No

Apply for this job with Everything For 420

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Success Order Management Specialist

DESCRIPTION
We are seeking a Customer Success Order Management Specialist who has an entrepreneurial spirit and recognizes the significant growth potential of becoming part of a company that is growing and impacting the establishment of industrial hemp. This is an opportunity to join the company for an equity-based position and have a significant impact on the success of the company. The Customer Success Order Management Specialist position is focused on delivering the following:
RESPONSIBILITIES

• Collaborate with the Customer Success team members to analyze orders and

accompany documents to schedule and fulfill purchase and sales agreements on a daily
basis.

• Coordinate with the operations planning and logistics team members, internal and

rooting stations to prepare, stage and deliver plant orders in designated weekly shipping
periods.

• Recommend and develop a flexible order management forecasting and tracking

processes that support the overall sales order management system.

• Provide monthly order forecasts to operations, product and sales teams to align with

plant production targets.

• Provide real-time plant inventory visibility in coordination with operations managers to

support sales and maximize plant inventory.

• Provide accurate, valid and complete information by using the right methods/tools
• Achieve a high degree of familiarity with and in-depth knowledge of field and incorporate

operational systems, processes and policies.

• Responsible for maintaining a high level of professionalism with clients and working to

establish a positive rapport with rooting stations and distribution sales partners.

• Ability to accept and embrace change within fast-paced business environment
• Maintain a high level of energy and activity

REQUIREMENTS & QUALIFICATIONS

• Motivated, results oriented, self-starter with 5-10 years of experience in horticulture /

vegetable production customer service preferred

• Proven track record and experience in account relationship management
• Able to think creatively and quickly to solve issues and execute successful product

transactions

• Excellent communication skills, both verbal and written
• Strong mathematical and analytical skills
• Excellent organizational and time management skills
• Excellent Excel skills (spreadsheet applications)
• ERP experience preferred

EDUCATION

• Bachelor's degree in highly analytical discipline: Chemistry, Biology or Business

Administration (Finance/Accounting)
BENEFITS

• Be a key member of the sales organization in a startup company that is laying the

foundation for the future of the seed and plant traits and technologies (cannabis, hemp
and coffee)

• Have the opportunity to take immediate action and have a significant impact on the

success of the company

• Work in a transparent, entrepreneurial environment where you can feel respected
• Work for a company that expects you to challenge the status quo and think creatively
• Eligible for Front Range Biosciences group health plans, including medical, dental, vision

and other voluntary benefits.

Apply for this job with Front Range Biosciences

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.