Customer Success Order Management Specialist
DESCRIPTION
We are seeking a Customer Success Order Management Specialist who has an entrepreneurial spirit and recognizes the significant growth potential of becoming part of a company that is growing and impacting the establishment of
industrial hemp. This is an opportunity to join the company for an equity-based position and have a significant impact on the success of the company. The Customer Success Order Management Specialist position is focused on delivering the following:
RESPONSIBILITIES
- Collaborate with the Customer Success team members to analyze orders and
accompany documents to schedule and fulfill purchase and sales agreements on a daily
basis.
- Coordinate with the operations planning and logistics team members, internal and
rooting stations to prepare, stage and deliver plant orders in designated weekly shipping
periods.
- Recommend and develop a flexible order management forecasting and tracking
processes that support the overall sales order management system.
- Provide monthly order forecasts to operations, product and sales teams to align with
plant production targets.
- Provide real-time plant inventory visibility in coordination with operations managers to
support sales and maximize plant inventory.
- Provide accurate, valid and complete information by using the right methods/tools
- Achieve a high degree of familiarity with and in-depth knowledge of field and incorporate
operational systems, processes and policies.
- Responsible for maintaining a high level of professionalism with clients and working to
establish a positive rapport with rooting stations and distribution sales partners.
- Ability to accept and embrace change within fast-paced business environment
- Maintain a high level of energy and activity
REQUIREMENTS & QUALIFICATIONS
- Motivated, results oriented, self-starter with 5-10 years of experience in horticulture /
vegetable production customer service preferred
- Proven track record and experience in account relationship management
- Able to think creatively and quickly to solve issues and execute successful product
transactions
- Excellent communication skills, both verbal and written
- Strong mathematical and analytical skills
- Excellent organizational and time management skills
- Excellent Excel skills (spreadsheet applications)
- ERP experience preferred
EDUCATION
- Bachelor's degree in highly analytical discipline: Chemistry, Biology or Business
Administration (Finance/Accounting)
BENEFITS
- Be a key member of the sales organization in a startup company that is laying the
foundation for the future of the seed and plant traits and technologies (cannabis, hemp
and coffee)
- Have the opportunity to take immediate action and have a significant impact on the
success of the company
- Work in a transparent, entrepreneurial environment where you can feel respected
- Work for a company that expects you to challenge the status quo and think creatively
- Eligible for Front Range Biosciences group health plans, including medical, dental, vision
and other voluntary benefits.
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