Cannabis Customer Advisor Jobs

A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Jackson, MI 49202: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Apply for this job with Aaron's

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Jackson, MI 49202: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Apply for this job with Aaron's

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Muskegon, MI 49442: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Apply for this job with Aaron's

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Muskegon, MI 49442: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Apply for this job with Aaron's

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry's very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!

As a Customer Success Advisor you will be on point and responsible for building and maintaining relationships with Wurk customers. You'll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our solution. You will have an integral position within Wurk, working closely with Customer Success, Customer Support, Implementation, and Managed Services to ensure our customer's success.

Responsibilities

• Ability to provide technical expertise on Kronos WFR functions to support customers, implementation and support team
• Provide expertise and consultation to guide our customer teams through challenging requests
• Recommends changes to maintain the overall business for the customer segment.
• Designs and drives the customer experience strategy and customer loyalty measures/targets to deliver the desired customer experience.
• Devises multiple actions to position the organization for ongoing growth and contributes to the long-term business success.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Serves as the internal “Voice of Customer” by regularly sharing product feedback on how we may further our ability to deliver high-quality outcomes through digital and scaled efforts
• Assesses customer data and qualitative insights to continuously iterate and improve our scaled success efforts
• Performs other duties as necessary

Required Skill Sets and Experience

• 2+ years of experience managing a portfolio of customers at a SaaS company in a digital or customer success environment
• Experience with Salesforce Service Cloud and Ticket Flow management
• Excellent communication and relationship building skills
• Enthusiastic about technology and not afraid of learning a product with a high degree of complexity
• Proven track record of driving adoption and identifying/remediating risk
• Supported a high volume of accounts and have identified and bridged gaps to drive adoption, and experience carrying and achieving quota
• Worked in a non-traditional office environment using virtual teaming and working remotely

What's in it for you?

• FREE medical, dental, and vision plans
• FREE basic life insurance, short term disability, and employee assistance programs
• FREE yoga sessions and wellness programs
• 401(k) traditional and Roth plans
• Generous PTO, bonus, and stock options
• $400 office equipment reimbursement
• $300/year fitness reimbursement
• Internet reimbursement
• Paid professional development
• Generous referral bonuses
• Paid parental leave
• Remote friendly work environment
• Do you love dogs? So do we! (We're dog-friendly!)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

The base salary range for this position is $75,000 to $85,000.
Due to the ongoing nature of the COVID-19 pandemic, we require vaccination as a condition of employment for employees who access our Denver office. We expect employees who are unable to be vaccinated because of a disability, pregnancy, or sincerely held religious belief to request reasonable accommodations.

Job Type: Full-time

Apply for this job with Würk

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!

As a Customer Success Advisor you will be on point and responsible for building and maintaining relationships with Wurk customers. You’ll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our solution. You will have an integral position within Wurk, working closely with Customer Success, Customer Support, Implementation, and Managed Services to ensure our customer’s success.

Responsibilities

• Ability to provide technical expertise on Kronos WFR functions to support customers, implementation and support team
• Provide expertise and consultation to guide our customer teams through challenging requests
• Recommends changes to maintain the overall business for the customer segment.
• Designs and drives the customer experience strategy and customer loyalty measures/targets to deliver the desired customer experience.
• Devises multiple actions to position the organization for ongoing growth and contributes to the long-term business success.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Serves as the internal “Voice of Customer” by regularly sharing product feedback on how we may further our ability to deliver high-quality outcomes through digital and scaled efforts
• Assesses customer data and qualitative insights to continuously iterate and improve our scaled success efforts
• Performs other duties as necessary

Required Skill Sets and Experience

• 2+ years of experience managing a portfolio of customers at a SaaS company in a digital or customer success environment
• Experience with Salesforce Service Cloud and Ticket Flow management
• Excellent communication and relationship building skills
• Enthusiastic about technology and not afraid of learning a product with a high degree of complexity
• Proven track record of driving adoption and identifying/remediating risk
• Supported a high volume of accounts and have identified and bridged gaps to drive adoption, and experience carrying and achieving quota
• Worked in a non-traditional office environment using virtual teaming and working remotely

What’s in it for you?

• FREE medical, dental, and vision plans
• FREE basic life insurance, short term disability, and employee assistance programs
• FREE yoga sessions and wellness programs
• 401(k) traditional and Roth plans
• Generous PTO, bonus, and stock options
• $400 office equipment reimbursement
• $300/year fitness reimbursement
• Internet reimbursement
• Paid professional development
• Generous referral bonuses
• Paid parental leave
• Remote friendly work environment
• Do you love dogs? So do we! (We’re dog-friendly!)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

The base salary range for this position is $75,000 to $85,000.
Due to the ongoing nature of the COVID-19 pandemic, we require vaccination as a condition of employment for employees who access our Denver office. We expect employees who are unable to be vaccinated because of a disability, pregnancy, or sincerely held religious belief to request reasonable accommodations.

Job Type: Full-time

Apply for this job with Wurk

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Aaron's is an Equal Opportunity Employer

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Collections: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Apply for this job with Aaron's Inc.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

NEW Dispensary in Beverly needs GREAT Customer Advisors!

Customer Advisors are responsible for providing outstanding service and assistance to the patients and guests who visit our dispensary operations.

They will assist the management team with all facets of dispensary operations, pursuant to and in compliance with local and state laws and regulations and company policy and standards. Customer Advisors develop and maintain rapport with our customers, vendors, service providers and staff. They are knowledgeable and can easily communicate the effects of different types of cannabis to customers clearly and effectively. Additionally, they make sure customers concerns and questions are solved and answered promptly and efficiently and will communicate customers’ requests and/or problems to management as needed. Duties include cash management, auditing inventory, performing retail transactions, educating customers on product offerings, opening/closing procedures, data entry, and cleaning. Customer Advisors will embrace continued education as it relates to the cannabis industry and be a team player.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location

Apply for this job with Greenhouse Naturals

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

CITIZEN ADVISOR : FULL-TIME OR FLEX-TIME

(Budtender, Customer Service Rep, Retail Sales)

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work® Best Workplaces in the USA.

About This Role

The role of the Common Citizen Budtender, who we like to call Citizen Advisor, is one of utmost importance. As a Citizen Advisor you are the face of the company and need to treat all our guests with great humanity. Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow citizens, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.

When not assisting their fellow citizens, Advisors are responsible for keeping the chapter clean and orderly, including keeping bathrooms presentable and well stocked. Advisors will also sometimes work reception. This includes greeting guests, checking newcomers in, answering any questions they may have and ensuring that citizen profiles are up to date and correct. Advisors may also be called upon to assist with inventory.

Finally, as with everyone at Common Citizen, Advisors are expected to contribute to the Common Citizen movement to end the stigma and liberate all people through cannabis.

What You Will Be Doing

Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to:

• Consistently exceptional customer service
• Strong long-term relationship-building
• Following the Common Citizen advisor protocol
• Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
• Generating references, referrals & repeat visits
• Simple math & data entry
• POS system entries
• Regulatory compliance (ie. LARA. Metrc)

Staying current with cannabis knowledge in order to educate & serve with excellence, including:

• Cannabis plant and product form knowledge
• The Common Citizen product offerings
• Hosting or participating in educational events, onsite & offsite

The Experience You Bring

• A minimum of 1-2 years in a customer service role in a retail environment
• Personal experience with cannabis – although not required, ideally you are a current medical cannabis patient in the state of Michigan
• A background in healthcare, social work or related fields is also preferred

Why You’d Love This Role

You are:

• Passionate about cannabis and what it can do for people
• A real people person – someone that truly enjoys getting to know people & interacting with them
• A great listener showing great sincerity, respect and patience
• Comfortable with public speaking to a small audience
• Confident yet humble
• Compassionate yet resilient; able to hear about and empathize with people’s struggles without it overwhelming you
• Able to stand for long periods of time
• Interested in developing new skills and growing along with us

You enjoy:

• Staying current on all things cannabis
• Educating & enlightening people about the good cannabis can do

You have:

• A warm & friendly yet professional manner
• A great attention to detail and memory for product details
• Great conversation skills, comfortable talking both in person & on the phone

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, covering letter or resume. If you need assistance or an accommodation due to a disability, please call us at (313)228-0258

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Health Insurance
• Paid Time Off

Experience:

• Retail: 1 year (Preferred)
• Customer Service: 1 year (Required)
• METRC: 1 year (Preferred)
• Cannabis Industry: 1 year (Preferred)

Location:

• Flint, MI 48506 (Required)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Schedule:

• Monday to Friday
• Weekends required

Company's website:

• www.commoncitizen.com

Company's Facebook page:

• https://www.facebook.com/commoncitizenry/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Common Citizen

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

CITIZEN ADVISOR : FULL-TIME OR FLEX-TIME

(Budtender, Customer Service Rep, Retail Sales)

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work® Best Workplaces in the USA.

About This Role

The role of the Common Citizen Budtender, who we like to call Citizen Advisor, is one of utmost importance. As a Citizen Advisor you are the face of the company and need to treat all our guests with great humanity. Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow citizens, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.

When not assisting their fellow citizens, Advisors are responsible for keeping the chapter clean and orderly, including keeping bathrooms presentable and well stocked. Advisors will also sometimes work reception. This includes greeting guests, checking newcomers in, answering any questions they may have and ensuring that citizen profiles are up to date and correct. Advisors may also be called upon to assist with inventory.

Finally, as with everyone at Common Citizen, Advisors are expected to contribute to the Common Citizen movement to end the stigma and liberate all people through cannabis.

What You Will Be Doing

Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to:

• Consistently exceptional customer service
• Strong long-term relationship-building
• Following the Common Citizen advisor protocol
• Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
• Generating references, referrals & repeat visits
• Simple math & data entry
• POS system entries
• Regulatory compliance (ie. LARA. Metrc)

Staying current with cannabis knowledge in order to educate & serve with excellence, including:

• Cannabis plant and product form knowledge
• The Common Citizen product offerings
• Hosting or participating in educational events, onsite & offsite

The Experience You Bring

• A minimum of X years in a customer service role in a retail environment
• Personal experience with cannabis – although not required, ideally you are a current medical cannabis patient in the state of Michigan
• A background in healthcare, social work or related fields is also preferred

Why You’d Love This Role

You are:

• Passionate about cannabis and what it can do for people
• A real people person – someone that truly enjoys getting to know people & interacting with them
• A great listener showing great sincerity, respect and patience
• Comfortable with public speaking to a small audience
• Confident yet humble
• Compassionate yet resilient; able to hear about and empathize with people’s struggles without it overwhelming you
• Able to stand for long periods of time
• Interested in developing new skills and growing along with us

You enjoy:

• Staying current on all things cannabis
• Educating & enlightening people about the good cannabis can do

You have:

• A warm & friendly yet professional manner
• A great attention to detail and memory for product details
• Great conversation skills, comfortable talking both in person & on the phone

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, covering letter or resume. If you need assistance or an accommodation due to a disability, please call us at (313)228-0258

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Experience:

• Retail: 1 year (Preferred)
• customer service: 1 year (Required)
• METRC: 1 year (Preferred)
• Cannabis Industry: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Phone
• In person

Schedule:

• Monday to Friday
• Weekends required

Company's website:

• www.commoncitizen.com

Company's Facebook page:

• https://www.facebook.com/commoncitizenry/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Common Citizen

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

CITIZEN ADVISOR : FULL-TIME OR FLEX-TIME

(Budtender, Customer Service Rep, Retail Sales)

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work® Best Workplaces in the USA.

About This Role

The role of the Common Citizen Budtender, who we like to call Citizen Advisor, is one of utmost importance. As a Citizen Advisor you are the face of the company and need to treat all our guests with great humanity. Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow citizens, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.

When not assisting their fellow citizens, Advisors are responsible for keeping the chapter clean and orderly, including keeping bathrooms presentable and well stocked. Advisors will also sometimes work reception. This includes greeting guests, checking newcomers in, answering any questions they may have and ensuring that citizen profiles are up to date and correct. Advisors may also be called upon to assist with inventory.

Finally, as with everyone at Common Citizen, Advisors are expected to contribute to the Common Citizen movement to end the stigma and liberate all people through cannabis.

What You Will Be Doing

Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to:

• Consistently exceptional customer service
• Strong long-term relationship-building
• Following the Common Citizen advisor protocol
• Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
• Generating references, referrals & repeat visits
• Simple math & data entry
• POS system entries
• Regulatory compliance (ie. LARA. Metrc)

Staying current with cannabis knowledge in order to educate & serve with excellence, including:

• Cannabis plant and product form knowledge
• The Common Citizen product offerings
• Hosting or participating in educational events, onsite & offsite

The Experience You Bring

• A minimum of X years in a customer service role in a retail environment
• Personal experience with cannabis – although not required, ideally you are a current medical cannabis patient in the state of Michigan
• A background in healthcare, social work or related fields is also preferred

Why You’d Love This Role

You are:

• Passionate about cannabis and what it can do for people
• A real people person – someone that truly enjoys getting to know people & interacting with them
• A great listener showing great sincerity, respect and patience
• Comfortable with public speaking to a small audience
• Confident yet humble
• Compassionate yet resilient; able to hear about and empathize with people’s struggles without it overwhelming you
• Able to stand for long periods of time
• Interested in developing new skills and growing along with us

You enjoy:

• Staying current on all things cannabis
• Educating & enlightening people about the good cannabis can do

You have:

• A warm & friendly yet professional manner
• A great attention to detail and memory for product details
• Great conversation skills, comfortable talking both in person & on the phone

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, covering letter or resume. If you need assistance or an accommodation due to a disability, please call us at (313)228-0258

Job Type: Full-time

Benefits:

• Health Insurance

Experience:

• retail: 1 year (Preferred)
• customer service: 1 year (Required)
• METRC: 1 year (Preferred)
• Cannabis Industry: 1 year (Preferred)

Additional Compensation:

• Store Discounts

Work Location:

• One location

Communication method(s) used:

• Phone
• In person

Schedule:

• Monday to Friday
• Weekends required

Company's website:

• www.commoncitizen.com

Company's Facebook page:

• https://www.facebook.com/commoncitizenry/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Common Citizen

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

CITIZEN ADVISOR : FULL-TIME OR FLEX-TIME

(Budtender, Customer Service Rep, Retail Sales)

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work® Best Workplaces in the USA.

About This Role

The role of the Common Citizen Budtender, who we like to call Citizen Advisor, is one of utmost importance. As a Citizen Advisor you are the face of the company and need to treat all our guests with great humanity. Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow citizens, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.

When not assisting their fellow citizens, Advisors are responsible for keeping the chapter clean and orderly, including keeping bathrooms presentable and well stocked. Advisors will also sometimes work reception. This includes greeting guests, checking newcomers in, answering any questions they may have and ensuring that citizen profiles are up to date and correct. Advisors may also be called upon to assist with inventory.

Finally, as with everyone at Common Citizen, Advisors are expected to contribute to the Common Citizen movement to end the stigma and liberate all people through cannabis.

What You Will Be Doing

Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to:

• Consistently exceptional customer service
• Strong long-term relationship-building
• Following the Common Citizen advisor protocol
• Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
• Generating references, referrals & repeat visits
• Simple math & data entry
• POS system entries
• Regulatory compliance (ie. LARA. Metrc)

Staying current with cannabis knowledge in order to educate & serve with excellence, including:

• Cannabis plant and product form knowledge
• The Common Citizen product offerings
• Hosting or participating in educational events, onsite & offsite

The Experience You Bring

• A minimum of X years in a customer service role in a retail environment
• Personal experience with cannabis – although not required, ideally you are a current medical cannabis patient in the state of Michigan
• A background in healthcare, social work or related fields is also preferred

Why You’d Love This Role

You are:

• Passionate about cannabis and what it can do for people
• A real people person – someone that truly enjoys getting to know people & interacting with them
• A great listener showing great sincerity, respect and patience
• Comfortable with public speaking to a small audience
• Confident yet humble
• Compassionate yet resilient; able to hear about and empathize with people’s struggles without it overwhelming you
• Able to stand for long periods of time
• Interested in developing new skills and growing along with us

You enjoy:

• Staying current on all things cannabis
• Educating & enlightening people about the good cannabis can do

You have:

• A warm & friendly yet professional manner
• A great attention to detail and memory for product details
• Great conversation skills, comfortable talking both in person & on the phone

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, covering letter or resume. If you need assistance or an accommodation due to a disability, please call us at (313)228-0258

Job Type: Full-time

Experience:

• retail: 1 year (Preferred)
• Customer Service: 1 year (Required)
• Cannabis: 1 year (Preferred)

Additional Compensation:

• Store Discounts

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance

Communication method(s) used:

• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Monday to Friday
• Weekends required

Company's website:

• www.commoncitizen.com

Company's Facebook page:

• https://www.facebook.com/commoncitizenry/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Common Citizen

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

CITIZEN ADVISOR : FULL-TIME OR FLEX-TIME

(Budtender, Customer Service Rep, Retail Sales)

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work® Best Workplaces in the USA.

About This Role

The role of the Common Citizen Budtender, who we like to call Citizen Advisor, is one of utmost importance. As a Citizen Advisor you are the face of the company and need to treat all our guests with great humanity. Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow citizens, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.

When not assisting their fellow citizens, Advisors are responsible for keeping the chapter clean and orderly, including keeping bathrooms presentable and well stocked. Advisors will also sometimes work reception. This includes greeting guests, checking newcomers in, answering any questions they may have and ensuring that citizen profiles are up to date and correct. Advisors may also be called upon to assist with inventory.

Finally, as with everyone at Common Citizen, Advisors are expected to contribute to the Common Citizen movement to end the stigma and liberate all people through cannabis.

What You Will Be Doing

Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to:

• Consistently exceptional customer service
• Strong long-term relationship-building
• Following the Common Citizen advisor protocol
• Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
• Generating references, referrals & repeat visits
• Simple math & data entry
• POS system entries
• Regulatory compliance (ie. LARA. Metrc)

Staying current with cannabis knowledge in order to educate & serve with excellence, including:

• Cannabis plant and product form knowledge
• The Common Citizen product offerings
• Hosting or participating in educational events, onsite & offsite

The Experience You Bring

• A minimum of X years in a customer service role in a retail environment
• Personal experience with cannabis – although not required, ideally you are a current medical cannabis patient in the state of Michigan
• A background in healthcare, social work or related fields is also preferred

Why You’d Love This Role

You are:

• Passionate about cannabis and what it can do for people
• A real people person – someone that truly enjoys getting to know people & interacting with them
• A great listener showing great sincerity, respect and patience
• Comfortable with public speaking to a small audience
• Confident yet humble
• Compassionate yet resilient; able to hear about and empathize with people’s struggles without it overwhelming you
• Able to stand for long periods of time
• Interested in developing new skills and growing along with us

You enjoy:

• Staying current on all things cannabis
• Educating & enlightening people about the good cannabis can do

You have:

• A warm & friendly yet professional manner
• A great attention to detail and memory for product details
• Great conversation skills, comfortable talking both in person & on the phone

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, covering letter or resume. If you need assistance or an accommodation due to a disability, please call us at (313)228-0258

Job Type: Full-time

Experience:

• retail: 1 year (Preferred)
• customer service: 1 year (Required)
• Cannabis: 1 year (Preferred)

Additional Compensation:

• Store Discounts

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance

Communication method(s) used:

• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Schedule:

• Monday to Friday
• Weekends required

Company's website:

• www.commoncitizen.com

Company's Facebook page:

• https://www.facebook.com/commoncitizenry/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Common Citizen

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

----------------
COMPANY OVERVIEW
----------------
Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
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MISSION STATEMENT
-----------------
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
JOB SUMMARY
Cresco Labs is seeking a Customer Engagement Advisor to join our corporate Retail team in Chicago, IL. We are looking for a Customer Engagement Advisor who can enhance our Cresco Labs brands and customer service. The Customer Engagement Advisor will be responsible for the management of Cresco Labs' online communities' involvement and customer service responses. They will work with Cresco Labs corporate brands and retail accounts to ensure up to date and adequate information is being shared with patients, customers, and the online public.
CORE JOB DUTIES

• Communicates with customers via social media, e-mail, and telephone to assist with customer inquiries and issues.
• Monitor social media accounts (E.g. Facebook, LinkedIn, Twitter, etc.) for questions & comments about our products and services
• Provides customers with clear directions to resolve product and retail-related concerns
• Resolves customer issues with effective problem-solving skills
• Effectively manages the customers feedback system by documenting interactions and conversations with customers in an organized and streamlined way.
• Escalate issues and close resolution loops with cross-functional departments
• Maintain excellent records and logs of all interactions
• Helps build online communities through meaningful interactions with customers, industry professionals, and influencers
• Maintains excellent knowledge of our products, retail practices and other services in order to understand the customer's needs.
• Monitor industry news for relevant updates and shareable information
• Any other duties as assigned by the Retail Support leadership

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• 2+ years working in a community management and/or customer service role
• Ability to work flexible hours, including nights and weekends as necessary
• Experience responding to customers on behalf of brands
• Experience with responding to reviews (e.g. Google, Facebook, Trip Advisor, etc.) is preferred
• Familiar with the utility and function of Salesforce, or a similar customer service platform
• Familiar with the utility and function of Sprout, or a similar social platform
• Strong problem-solving skills
• Bachelor's or Associate's degree in Marketing or Communications is preferred
• Genuine interest in and passion for the cannabis industry is preferred
• Adaptive to change, tight deadlines, and can work with a sense of urgency
• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply for this job with Cresco Labs

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.