Cannabis Strategic Customer Advisor Jobs

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry's very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!

As a Customer Success Advisor you will be on point and responsible for building and maintaining relationships with Wurk customers. You'll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our solution. You will have an integral position within Wurk, working closely with Customer Success, Customer Support, Implementation, and Managed Services to ensure our customer's success.

Responsibilities

• Ability to provide technical expertise on Kronos WFR functions to support customers, implementation and support team
• Provide expertise and consultation to guide our customer teams through challenging requests
• Recommends changes to maintain the overall business for the customer segment.
• Designs and drives the customer experience strategy and customer loyalty measures/targets to deliver the desired customer experience.
• Devises multiple actions to position the organization for ongoing growth and contributes to the long-term business success.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Serves as the internal “Voice of Customer” by regularly sharing product feedback on how we may further our ability to deliver high-quality outcomes through digital and scaled efforts
• Assesses customer data and qualitative insights to continuously iterate and improve our scaled success efforts
• Performs other duties as necessary

Required Skill Sets and Experience

• 2+ years of experience managing a portfolio of customers at a SaaS company in a digital or customer success environment
• Experience with Salesforce Service Cloud and Ticket Flow management
• Excellent communication and relationship building skills
• Enthusiastic about technology and not afraid of learning a product with a high degree of complexity
• Proven track record of driving adoption and identifying/remediating risk
• Supported a high volume of accounts and have identified and bridged gaps to drive adoption, and experience carrying and achieving quota
• Worked in a non-traditional office environment using virtual teaming and working remotely

What's in it for you?

• FREE medical, dental, and vision plans
• FREE basic life insurance, short term disability, and employee assistance programs
• FREE yoga sessions and wellness programs
• 401(k) traditional and Roth plans
• Generous PTO, bonus, and stock options
• $400 office equipment reimbursement
• $300/year fitness reimbursement
• Internet reimbursement
• Paid professional development
• Generous referral bonuses
• Paid parental leave
• Remote friendly work environment
• Do you love dogs? So do we! (We're dog-friendly!)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

The base salary range for this position is $75,000 to $85,000.
Due to the ongoing nature of the COVID-19 pandemic, we require vaccination as a condition of employment for employees who access our Denver office. We expect employees who are unable to be vaccinated because of a disability, pregnancy, or sincerely held religious belief to request reasonable accommodations.

Job Type: Full-time

Apply for this job with Würk

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!

As a Customer Success Advisor you will be on point and responsible for building and maintaining relationships with Wurk customers. You’ll serve as a trusted advisor, helping customers drive adoption, move along the maturity curve and derive value from our solution. You will have an integral position within Wurk, working closely with Customer Success, Customer Support, Implementation, and Managed Services to ensure our customer’s success.

Responsibilities

• Ability to provide technical expertise on Kronos WFR functions to support customers, implementation and support team
• Provide expertise and consultation to guide our customer teams through challenging requests
• Recommends changes to maintain the overall business for the customer segment.
• Designs and drives the customer experience strategy and customer loyalty measures/targets to deliver the desired customer experience.
• Devises multiple actions to position the organization for ongoing growth and contributes to the long-term business success.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Serves as the internal “Voice of Customer” by regularly sharing product feedback on how we may further our ability to deliver high-quality outcomes through digital and scaled efforts
• Assesses customer data and qualitative insights to continuously iterate and improve our scaled success efforts
• Performs other duties as necessary

Required Skill Sets and Experience

• 2+ years of experience managing a portfolio of customers at a SaaS company in a digital or customer success environment
• Experience with Salesforce Service Cloud and Ticket Flow management
• Excellent communication and relationship building skills
• Enthusiastic about technology and not afraid of learning a product with a high degree of complexity
• Proven track record of driving adoption and identifying/remediating risk
• Supported a high volume of accounts and have identified and bridged gaps to drive adoption, and experience carrying and achieving quota
• Worked in a non-traditional office environment using virtual teaming and working remotely

What’s in it for you?

• FREE medical, dental, and vision plans
• FREE basic life insurance, short term disability, and employee assistance programs
• FREE yoga sessions and wellness programs
• 401(k) traditional and Roth plans
• Generous PTO, bonus, and stock options
• $400 office equipment reimbursement
• $300/year fitness reimbursement
• Internet reimbursement
• Paid professional development
• Generous referral bonuses
• Paid parental leave
• Remote friendly work environment
• Do you love dogs? So do we! (We’re dog-friendly!)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

The base salary range for this position is $75,000 to $85,000.
Due to the ongoing nature of the COVID-19 pandemic, we require vaccination as a condition of employment for employees who access our Denver office. We expect employees who are unable to be vaccinated because of a disability, pregnancy, or sincerely held religious belief to request reasonable accommodations.

Job Type: Full-time

Apply for this job with Wurk

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.