Cannabis Crm Manager Jobs

Job Title: CRM Manager

Department: Marketing

Reports to: Sr. Marketing Manager

FSLA Status: Exempt

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work Best Workplaces in the USA.

About This Role

Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. We are looking for a talented CRM Manager to build and steward CRM capabilities for our brand. As a CRM manager, you will lead the development and execution of a loyalty strategy for Common Citizen and will drive continuous improvement of all facets of the loyalty program by driving acquisition, retention, and customer engagement and seamlessly integrate activities into the overall marketing plan. As with everyone at Common Citizen, our CRM Manager should also have a personal passion for contributing to the Common Citizen movement to end the social stigma that prevents people from discovering the higher quality of life that cannabis can provide.

Responsibilities

Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.

Responsibilities include but not limited to:

• Responsible for optimization and maintenance of all CRM software & associated data management systems, inclusive of but not limited to: Email/SMS/MMS Loyalty Systems, Retail/Wholesale data management platforms.
• Partner with internal stakeholders and external agencies for the creation and execution of enterprise loyalty strategy and integration of loyalty program into marketing activities.
• Recruit, activate and retain loyalty members through an intimate understanding of the market & consumer needs to improve loyalty metrics.
• Continuous development and implementation of the consumer segmentation strategy that contributes to the overall marketing objectives.
• Ensure relevant loyalty member incentives and secure an effective use of media channels media as part of the overall marketing mix.
• Deliver customized and targeted direct communication to the loyalty members to strengthen competitive position and build lifetime relationship with loyalty members
• Co-operate with all functions/ stakeholders, especially the retail & wholesale teams, in the overall development & management of the program
• Manage all insights, analytics, reporting and KPI delivery to dynamically evolve and improve the loyalty programs.

The Experience You Bring and the Skills we Need:

• Bachelor’s Degree
• Minimum of 3 years direct experience working on email, CRM, loyalty, referral, SMS or lifecycle marketing campaign.
• Experience with managing and/or implementing world class retail loyalty programs
• Customer Relationship Management (CRM) and loyalty experience, including direct and targeted marketing, database management.
• Experience with utilizing first party and third-party data to drive strategy.
• Agency and/or cross-functional leadership and experience leading multiple stakeholders
• Autonomous, self-starter approach and comfortable with ambiguity
• An understanding of the retail environment, strong business, and marketing acumen
• Creative mindset and ability to challenge common ways of thinking.
• Strong presentation and communication skills.

Physical Requirements

• Regularly required to sit for long periods of time
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Frequently lift and/or move up to 10 pounds.

Why You’d Love This Role

You have:

• A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
• A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
• A desire to change the social perception of cannabis and a passion for humanity.
• A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
• Value integrity and honesty and want to bring those values to the cannabis industry.
• Enjoy being part of a team and sharing your skills with your fellow citizens.
• An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming and processing.
• An awareness of the contamination risk between a commercial and home grow, and thus can commit to not operating a home grow while working with us in the greenhouse.

We offer:

• Medical, Dental, Vision benefits active your first day of employment
• Paid time off
• Employee discount
• Employee sponsored life insurance
• Employee assistance program
• 401K & 401K matching

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.

***Must be at least 21 years of age as required by the Marijuana Regulatory Association**

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: One location

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Digital CRM Manager will manage campaigns around engaging or customer base to drive first-time sales, repeat sales, referrals, and loyalty program engagement.The Digital CRM Manager is responsible for managing timelines and ensuring that content is distributed in a timely manner to align with retail and business needs. This position will have a strong strategic and technical understanding while also being a creative, outside-the-box thinker.

What You'll Do

• Plan and execute on CRM strategies across the company encouraging customer retention through email, SMS and more.


• Day-to-day execution of broadcast email program including but not limited to building emails, segmenting customer lists, scheduling emails, sending test emails to key internal partners for approval, consistent reporting, quality assurance, etc.


• Coordinate campaigns with the creative team to ensure storyline is coherent and consistent across different segments/campaigns.


• Monitor, measure, and report on all relevant email, SMS and loyalty campaign KPIs.


• Leverage data to make us more informed on customer behavior and continually optimize programs – email performance, customer data, email behavioral data, test results, etc.


• Drive loyalty program growth and engagement. Suggest any structural improvements to the existing loyalty program with potential need to onboard new loyalty partner.


• Maintain email & SMS content calendar and assist with weekly/monthly/quarterly planning.


• Manage segmentation strategy, use data and creativity to explore and test new segments, identify opportunities for A/B testing in segmentation and messaging to optimize and drive improvements to KPIs.


• Evaluate CRM marketing strategies including testing and competitive landscape.


• Work cross functionally with retail and in-house creative team to assist in email ideation, SMS marketing and loyalty campaigns and offers.


• Prepare materials to internally communicate business priorities and strategy for marketing efforts and help enhance the customer view.


• Other duties and responsibilities as assigned by management.

Miscellaneous

• Logistics/coordination and administrative support as assigned.


• Establishes clear and stretching goals, communicate key responsibilities, and actively utilize all performance, development, and career tools to their full potential.


• Drive a positive customer and consumer experience while delivering sustainable results.


• Other duties and responsibilities as assigned by management.

What You Have

• College degree preferred but not required.


• 3+ years' experience working on email, CRM, loyalty, SMS or lifecycle marketing campaigns.


• Background in customer acquisition, re-engagement, and retention strategies.


• Data-driven and analytical with experience in Excel and A/B testing in email, SMS, loyalty and segmentation.


• Understanding of data privacy and governance policies.


• Experience planning content calendars for email / CRM campaigns.


• Knowledge on reporting on KPIs, troubleshooting errors, identifying new growth opportunities, and presenting findings to key partners.


• Familiarity with Email Service Providers such as Iterable and Salesforce Marketing Cloud.


• Familiarity with cannabis loyalty providers such as Springbig is a plus.


• HTML knowledge preferred but not required.


• Knowledge and excitement for cannabis and the cannabis industry is a plus.


• Strong communication and interpersonal skills required.


• Creative problem solver, with a strong attention to detail.


• Resourceful and proactive with the ability to think a step ahead and anticipate needs.


• Experience working in a fast-paced work environment and able to adapt to demands of competing work priorities with the ability to pivot calendars and strategies to ensure relevance.


• Must be punctual, approachable, and enthusiastic.


• Must be independent, problem-solving, and a hard-working team player.

Working Environment

• Retail: This position will work in an indoor facility with controlled temperatures; may be exposed to bright lighting, loud equipment, airborne particles, and working in proximity with customers and staff.


• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and may work in proximity with customers and staff.


• Must be able to travel to other office locations.

Job Requirements

• Work revolves around objectives, projects, and priorities, not hours; must be able to work weekends, holidays, and occasional overtime as needed.


• Must be able to stand, walk, lift, sit, and bend for a majority of their work schedule.


• Must be able to travel to other office locations.


• Ability to use computer and calculator for 8 hours or more.


• Required to have a valid driver's license with acceptable driving history. Must have own transportation.


• Must be 21 years of age or older.


• Must comply with all legal or company regulations for working in the industry.


• Selected candidate will be required to complete a post offer, pre-employment background check with the local law enforcement or local Police Department.

Applicants must be authorized to work for ANY employer in the US.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The Parent Company is an equal opportunity employer.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Jane Technologies: Marketing Manager, Email & CRM

Jane is building the future of eCommerce.

Jane Technologies, Inc. is looking for a Marketing Manager, Email & CRM to lead, design, and build the email engagement platform, including our marketing automation and CRM platform. The primary function of the Marketing Manager, Email & CRM is to develop, execute, and manage the email strategy for full funnel engagement programs and will coordinate with internal Consumer & Brand Marketing, Product & Development teams to create and deploy email and SMS campaigns. The Marketing Manager will also work closely with other team members to create reporting dashboards and analysis that will help drive overall strategy.

Company Overview:

Jane is a MIT-founded technology company in the cannabis industry, and we are growing extremely quickly. Jane has developed the cannabis industry's first real-time marketplace, where consumers can discover and order cannabis online. We believe in the cannabis industry's ability to bring well-being, health, and love into this world, and it is our mission to bring confidence to the online cannabis shopping experience. To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values. Check out our consumer marketplace at https://www.iheartjane.com/.

Primary Responsibilities:

• Manage email marketing campaigns, including planning, creating content, targeting, set-up, testing, execution, reporting, and optimization.


• Work with Marketing, Loyalty, and Customer Success teams to define customer journeys, identify opportunities throughout the journeys, and measure value of those opportunities.


• Lay out an omni-channel CRM roadmap that integrates with brand and performance marketing to convert leads to high-quality customer penetration, frequency, and spend.


• Create reporting dashboards analyzing campaign performance, provide strategic & actionable recommendations, and deliver continuous improvements to our email program.


• Partner with cross-functional stakeholders to create and execute data-driven email campaigns, and deliver highly targeted + segmented marketing campaigns, lifecycle emails, engagement/retention/reactivation programs, and loyalty building communications.


• Lead email marketing initiatives including optimization of email marketing strategy, platform enhancements, and related processes to retain existing customers.


• Manage the technical execution of various email campaigns, including the template designs, unsubscribe management, and automated journey & customer lifecycle considerations.


• Segment lists based on previous and predicted behaviors like past email engagement, website interactions, past purchases, etc.


• Develop documentation and road maps for processes, A/B test plans, and promotions that drive engagement and business results through email, SMS, and in product notifications.


• Conduct analysis of results, optimizing future campaigns for deliverability, mobile rendering, open rates, etc.


• Stay current with best practices, strategies, and industry standards related to email.

Basic Qualifications

• Bachelor's Degree in Marketing, Business, or related field.


• 5+ years of deep experience in digital marketing for B2C or B2B2C brands.

Preferred Qualifications

• Experience in at least one marketing automation tool required such as Braze, Iterable, Klaviyo, Salesforce Marketing Cloud, and/or Adobe Campaign, etc.


• Proven track record in digital marketing including email marketing, lead nurturing, marketing automation, and web analytics; Bonus points for lifecycle marketing experience.


• Ability to translate complex and varied inputs including digital behavioral data and analytics, market research, industry and competitive trends and more, into a clear, cohesive narrative that leads to actionable strategies.


• Excellent understanding of email marketing concepts and metrics such as Sender Score, deliverability, and sender reputation.


• Demonstrated attention to detail, creative, analytical and takes initiative.


• Ability to work self-directed, under pressure, meet deadlines, manage multiple projects simultaneously, and review & analyze data.


• Demonstrated interpersonal, communication, project, time management and analytical skills.


• Excellent writer and communicator.

Jane Technologies is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

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Temporary Account Manager, CRM (Remote)

Overview:

The Revenue team is the driving force of WM Technology, and we are looking to add an Account Manager for the next 3-6 months to help maintain relationships, upsell and maximize utilization of WM Technology's CRM & Marketing software ("Sprout") to our existing customer base.

A successful Account Manager will leverage influencing, relationship-building, and consultative selling skills to drive the adoption of the WM Technology suite of products in partnership with our national sales team.

As an Account Manager, you will work with current clients to understand and anticipate how they make future budget decisions, explore and uncover upsell opportunities, and maximize utilization by communicating how our range of product offerings can grow their businesses. The right person will have a strong knowledge of SaaS and Digital Marketing solutions, communication skills, and analytical capabilities to help shape how new and existing businesses will grow.

The impact you'll make:

• Manage and maintain existing relationships and customer needs and drive utilization of the software.


• Ensure customers are obtaining value from the software application and consult with customers regularly to improve the overall experience.


• Expand customer relationships and identify and up-sell customers.


• Conduct a follow-up program by email and phone for customer outreach and wellness checks of top assigned accounts.


• Serve as the initial point of contact for all assigned clients seeking help with or general questions related to the use of WM Technology for their business' marketing needs.


• Conduct consultative discovery with each current client to ensure satisfaction with WM services and identify their business's specific needs and goals; correctly enter all discovery notes into sales CRM.


• Perform online sales presentations and product demonstrations via web meetings (i.e., Zoom, Google meet, Gotomeeting, etc.).


• Maintain updated contact information for the client and its decision-makers


• Introduce clients to the full WM Business suite offered in the region


• Using the information gained during discovery, pitch to the client on the right combination of WM Business products that meets their needs.


• Identify and close upsell opportunities within your book of business.


• Identify current clients seeking to use premium products and conduct a seamless handoff to your WM colleagues when applicable.


• Drive maximum adoption with your assigned client base of the Standard WM Business offering


• Collect and submit accurate time qualitative feedback from current clients around opportunities to improve our products and process

What you've accomplished:

• BS / BA Degree or equivalent experience


• 3+ years experience in sales, SaaS services, or other customer-facing roles.


• Comfort with and ability to operate at an accelerated, iterative pace in a dynamic environment


• Strong planning and organizational skills


• Demonstrated ability to communicate, present, and influence credibly and effectively


• Strategic and analytical sales approach with a focus on building relationships with clients

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.

About Weedmaps:

WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly not only to become the most comprehensive platform for consumers but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

Notice to prospective Weedmaps job applicants:

Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:

• Our recruiters will always communicate with candidates through an @weedmaps.com email address.

• CORRECT: [email protected]

• INCORRECT: [email protected]

• Our recruiters will NEVER ask for or attempt to solicit payment from applicants to apply, interview, or work for Weedmaps.

• If you are interested in a role at Weedmaps, please apply through our established channels.

• Weedmaps Careers Page or LinkedIn

If you are unsure if a communication is legitimate, please contact our recruitment team at [email protected], and they will happily confirm for you. Thank you for your vigilance; we appreciate your interest in working with us!

#LI-REMOTE #WMFromAnywhere

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Title: CRM Manager

Company: Cannabis Company

Location: Remote in the US, East Coast PREFERRED

Job Description:

We are looking for an experienced CRM marketer to lead, develop, and execute CRM strategies in various markets. The candidate for this position has experience across multiple CRM channels and is adept at driving projects to completion, exhibiting strategic, analytical, and collaborative skills to deliver results. You will come up with and perfect a personalized, end-to-end lifecycle program, lead consistent testing efforts, own performance analysis, and report to key stakeholders.

Responsibilities:

• Develop a deep understanding of the product, customer needs, and customer journey
• Develop a highly personalized, data-driven, omnichannel CRM lifecycle strategy to complement the user journey, addressing areas of friction and identifying engagement and conversion opportunities in order to deliver on program goals
• Write concise, strategic briefs that clearly outline segmentation, creative, messaging and testing approaches
• Lead campaign execution by partnering effectively with Product, Creative Marketing, MarTech, Analytics and Marketing Operations teams
• Analyze and report on campaign- and program-level performance, identifying performance drivers, trends, and implications

Desired Skills & Experience:

• 5+ years of experience in CRM/digital marketing experience in a fast-paced environment, preferably from a subscription or life-cycle based business, agency or client-side
• Experience building campaign strategies in line with customer acquisition and engagement
• Top to bottom experience with various CRM channels: email, push, SMS, onsite/in-app notifications
• Takes initiative, and can work independently with little to no direction.
• Experience managing A/B and multivariate testing
• Excellent project management skills with a specialty in on-time delivery, and operational excellence
• Strong interpersonal skills to lead teamwork and inspire confidence
• Solid analytical, communication, and presentation skills
• Proficient in MS Office Suites (Excel, Powerpoint, etc).

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• CRM software: 5 years (Preferred)

Work Location: Remote

Apply for this job with Chateau Cannabis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Title: CRM Manager

Company: Cannabis Company

Location: Remote in the US, East Coast PREFERRED

Job Description:

We are looking for an experienced CRM marketer to lead, develop, and execute CRM strategies in various markets. The candidate for this position has experience across multiple CRM channels and is adept at driving projects to completion, exhibiting strategic, analytical, and collaborative skills to deliver results. You will come up with and perfect a personalized, end-to-end lifecycle program, lead consistent testing efforts, own performance analysis, and report to key stakeholders.

Responsibilities:

• Develop a deep understanding of the product, customer needs, and customer journey
• Develop a highly personalized, data-driven, omnichannel CRM lifecycle strategy to complement the user journey, addressing areas of friction and identifying engagement and conversion opportunities in order to deliver on program goals
• Write concise, strategic briefs that clearly outline segmentation, creative, messaging and testing approaches
• Lead campaign execution by partnering effectively with Product, Creative Marketing, MarTech, Analytics and Marketing Operations teams
• Analyze and report on campaign- and program-level performance, identifying performance drivers, trends, and implications

Desired Skills & Experience:

• 5+ years of experience in CRM/digital marketing experience in a fast-paced environment, preferably from a subscription or life-cycle based business, agency or client-side
• Experience building campaign strategies in line with customer acquisition and engagement
• Top to bottom experience with various CRM channels: email, push, SMS, onsite/in-app notifications
• Takes initiative, and can work independently with little to no direction.
• Experience managing A/B and multivariate testing
• Excellent project management skills with a specialty in on-time delivery, and operational excellence
• Strong interpersonal skills to lead teamwork and inspire confidence
• Solid analytical, communication, and presentation skills
• Proficient in MS Office Suites (Excel, Powerpoint, etc).

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• CRM software: 5 years (Preferred)

Work Location: Remote

Apply for this job with Chateau Cannabis

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Account Manager, CRM

Overview:

The Revenue team is the driving force of WM Technology and we are looking to add an Account Strategist to maintain relationships, upsell and maximize utilization of WM Technology's CRM & Marketing software ("Sprout") to our existing customer base.

This is a remote position that may be also based in our Marlborough, MA office. A successful Account Strategist will leverage influencing, relationship-building, and consultative selling skills to drive the adoption of the WM Technology suite of products, in partnership with our national sales team.

As an Account Strategist, you will work with current clients to understand and anticipate how they make future budget decisions, explore and uncover upsell opportunities, and maximize utilization through communicating how our range of product offerings can grow their businesses. The right person will have a strong knowledge of SaaS and Digital Marketing solutions combined with communication skills and analytical capabilities to help shape how new and existing businesses will grow.

The impact you'll make:

• Manage and maintain existing relationships and customer needs and drive utilization of the software
• Ensure customers is obtaining value from the software application and consult with customer on a regular basis to improve overall experience
• Expand customer relationship and identify and up-sell customers
• Conduct a follow up program by email and phone for any customer outreach and wellness checks of top assigned accounts.
• Serve as the initial point of contact for all assigned current clients seeking help with or general questions as it relates to the use of WM Technology for their business' marketing needs.
• Conduct consultative discovery with each current client to ensure satisfaction with WM services and to identify the specific needs and goals of their business; properly enter all discovery notes into sales CRM.
• Perform online sales presentations and product demonstrations via web meetings (i..e Zoom, Googlemeet, Gotomeeting, etc).
• Maintain updated contact information for the client and its decision makers
• Introduce clients to the full WM Business suite offered in the region
• Using the information gained during discovery, pitch the client on the right combination of WM Business products that meets their needs
• Identify and close upsell opportunities within your book of business
• Identify current clients seeking to use premium products and conduct a seamless handoff to your WM colleagues when applicable.
• Drive maximum adoption with your assigned client base of the Standard WM Business offering
• Collect and submit real time qualitative feedback from current clients around opportunities to improve our products and process

What you've accomplished:

• BS / BA Degree or equivalent experience
• 3+ years' experience in sales, SaaS services, or other customer-facing roles.
• Experience with Salesforce CRM preferred
• Experience with digital advertising or B2B SaaS products preferred
• Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment
• Strong planning and organizational skills
• Demonstrated ability to communicate, present, and influence credibly and effectively
• Strategic and analytical sales approach with a focus on building relationships with clients

Our 2022 Benefits:

• Medical, Dental & Vision benefits (effective Day1):
• Employee - employer paid premium 100%
• Dependent - employer paid premium 80%
• HMO - Kaiser & Anthem
• PPO and HDHP with HSA - Anthem
• Basic Life & AD&D - employer paid 1x salary
• 401(k) Retirement Plan (with employer contribution)
• PTO (3 weeks accrued); 5 sick days
• Supplemental, voluntary benefits
• Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
• Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and long-term disability Insurance
• Pet Insurance
• Company-paid identity theft protection
• Rocket Lawyer legal services platform
• Paid parental leave
• Reimbursements for home office setup and monthly WiFi

Why Weedmaps?

• You get to play a meaningful role in the future of cannabis and how it's regarded globally
• Catered lunches provided while working in the office
• Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
• Generous PTO and company holidays
• Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.

About Weedmaps:

WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

#LI-REMOTE #WMFromAnywhere

Apply for this job with Weedmaps

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 123 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence

Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

We educate. We advocate. We give.

This is a remote role; the candidate can be based anywhere in the US

We seek a CRM Manager to build loyalty in the increasingly competitive cannabis industry, with a specific focus on our B2C business. With increasing consumer options, loyalty is a critical element of Curaleaf's growth. The CRM Manager will lead the strategy, development, and execution of CRM programs across our portfolio of brands, driving traffic and sales at our retail stores and building awareness and demand for our brands and products. This role will have a voice in technology selection, program strategy development, financial analysis, and communication strategy.

Leading a CRM Center of Excellence, the CRM Manager will set the strategy and best practices followed by multiple regional stakeholders who will be responsible for daily execution efforts. The Digital Marketing Manager should have a keen eye for data requirements and analysis, a vision for the customer journey, and a clear, calm voice of leadership that can galvanize both executional partners and senior executives.

This is a highly matrixed role that will need to build deep relationships with the brand, retail, sales, legal, compliance, technology, and analytics stakeholders. This position reports to the Sr Director, CRM & Loyalty.

LOCATION: This person can be 100% remote based, with the expectation for periodic team travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Define CRM strategy: Develop targeting, segmentation, and testing strategies for all aspects of the CRM to ensure the most effective approach. Set the automation roadmap. Ensure appropriate methodologies are employed so statistically valid conclusions can be drawn from marketing tests.
• Set CRM Best Practices: Define the guidelines for CRM that satisfy compliance/regulatory concerns at the Carrier, Federal, and State levels while maximizing business output.
• Problem Solve: When challenges arise, lead partners, compliance, internal stakeholders, etc., through a methodology to deliver solutions.
• Analysis and reporting: Work with a cross-functional team to define requirements for reports to effectively analyze program performance and recommend actionable insights. Drive continuous improvement through testing and iterating quickly across KPIs. Maintain timely reporting and effectively communicate across the organization as needed.
• Collaboration and communication: Work cross-functionally, collaborating with key stakeholders to understand challenges and opportunities that marketing can impact. Effectively communicate across the marketing and broader organization, sharing project updates, timelines, processes, and results, demonstrating the impact of the lifecycle marketing campaigns on the business.

QUALIFICATIONS

• 7+ years CRM experience, with at least three of those years in the retail industry, with experience working with large data sets and multiple execution channels. Have created campaigns, the more complex the better including large, multi-wave, multi-segment, multi-channel, automated marketing campaigns. In-depth understanding of the concepts of statistically significant A/B testing and control groups, both in-campaign and longitudinal
• Hands-on experience with communication channels of email, push, in-app, and SMS at scale
• Must have an intimate working knowledge of MarTech platforms and integration with CRM - e.g. Pega, Salesforce Marketing Cloud, Oracle, Braze. Extra credit for the understanding of machine learning principles and players (Dynamic Yield, Monetate) and familiarity with inbound decision concepts like Next Best Action (NBA) or Next Best Offer (NBO) and how to realize them to drive strategic objectives
• Prior experience in partnering with analytics teams to develop and act on loyalty KPIs and analytics
• Maturity to interact directly with senior leadership across departments, as well as provide leadership to teams on the implementation of strategic initiatives
• Experience in restricted categories a plus but not a requirement
• Experience in briefing media agencies and creative partners
• Natural collaboration skills and service orientation
• Strong organizational and project management skills
• The candidate must be a self-starter, flexible to work in a collaborative structure, and thrive in a fast-paced environment
• Thrives working with cross-functional teams
• Subject to background check per state cannabis regulations

EDUCATION and/or EXPERIENCE

A bachelor's degree in business, marketing, or statistics

SUPERVISORY RESPONSIBILITIES

This position will supervise two Associate level positions responsible for the building, testing, and deploying of CRM messaging.

Curaleaf is an equal opportunity employer

Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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COMPANY OVERVIEW

Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco seeks a Manager of CRM and Sales Order Management (SOM) systems with a deep, broad and strong proven track record leading cross functional project teams gathering requirements, designing solutions, and implementing configurations on Salesforce.com and various SOM systems. The Manager also develops a methodology and best practices with key business teams and product owners. The Manager will collaborate extensively with internal teams and third-party providers to lead the program responsible for the full CRM and SOM system implementations, operations and integrations. The ideal candidate will have a deep knowledge of CRM administration (accounts, contacts, leads, opportunities, reporting, etc.) as well as SOM functions (order management, billing, etc.) and a passion for using digital tools to optimize the customer experience and drive business results. The Manager will directly and indirectly manage resources in both CRM and SOM areas.

CORE JOB DUTIES

• Understand CRM and SOM technologies being used on a project to be able to direct how to design, develop, test, and implement a technical implementation project
• Lead, manage and mentor teams of internal associates, contractors and vendors across multiple time zones while reviewing their work and keeping projects on time
• Communicate and report project status to business and IT leadership, including budget, risks and general business issues
• Ensure vendors are meeting or exceeding their system and functional KPIs and key system metrics (e.g., uptime, response time, time to respond to issues, time to resolve issues). Hold vendors and other internal teams accountable on their KPIs when needed
• Respond with urgency to system and functional issues
• Work with larger teams and determine independencies between the CRM and / or SOM project and other company initiatives (for larger projects)
• Work hands on in creating deliverables which could include strategy, design, development and testing (QA, UAT) (for smaller projects)
• Manage (directly and indirectly) associates, contractors and vendors to ensure successful and cohesiveness during delivery and support of projects
• Coach and manage other associates and participate actively in associate development, review and training process
• Participate actively in the recruiting and onboarding of associates and contractors
• Use strong analytical skills including a thorough understanding of how to interpret customer business needs and the translation of those needs into technology and operational requirements
• Facilitate effective change management programs within the functional areas using CRM and SOM including creating and administering communication plans to promote end-user adoption
• Act as a user advocate to ensure overall system usability and adoption
• Understand and embody an Agile approach when delivering yet understands the needs enough to create and communicate a hybrid delivery model for larger and smaller implementations
• Deliver all solutions ensuring quality, completeness and timeliness
• Uphold Cresco Labs' mission, vision and values

REQUIRES SKILLS AND EXPERIENCE

• BA/BS degree or equivalent experience
• 7+ years successful experience with Salesforce.com and SOM projects, integrations, and implementations, etc.
• 5+ years of management experience
• Demonstrated project delivery discipline and experience (Agile, etc.)
• Strong understanding of Salesforce products (Sales Cloud, CPQ, Health Cloud, Service Cloud, Force.com) and other CRM technology solutions
• Strong experience and understanding of SOM systems and processes
• Strong understanding of how CRM and SOM systems and processes integrate with and affect other overall systems and processes
• Experience defining and maintaining a technology roadmap for CRM and SOM applications; assess emerging technologies and trends to ensure the needs of the business is met
• com certification strong plus
• Exceptional resource management and prioritization skills with the ability to collaborate and communicate effectively with all levels of an organization
• Excellent organizational, verbal, presentation / facilitation and written communication skills
• Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations
• Ability to work well with people including project stakeholders and project team members
• Proactive desire to continue to broaden and deepen business and consulting skills
• Ability to work both independently and within a team environment backed up by strong communication skills
• Experience with AWS and Azure

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Illinois Supply & Provisions is a part of AWH, a vertically integrated cannabis cultivator, processor and dispensary operator with assets in Michigan, Illinois, Massachusetts and Ohio. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We currently operate a dispensary in Collinsville and a dispensary in Springfield. We will be opening two additional locations in 2020. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient’s lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. Our dispensaries will set a new standard of excellence, emphasizing health and wellness. As a team that is committed to our values, our people and our communities, we are looking for people who are inspired by our vision and looking to take a leadership role with us as we expand nationally. The CRM Manager provides support to the Marketing and Retail departments through the conscientious application of Illinois Supply and Provisions standards to achieve our mission statement: To transform dispensaries in Illinois, break down the walls, stand shoulder to shoulder with our patients/customers, and meet each person at their unique place in the cannabis journey.

Why Illinois Supply & Provisions:

Our people are our greatest asset. Our team is comprised of a consortium of skilled and passionate professionals and partners from a diverse range of fields. We believe in building a diverse team, creating a space where all feel welcome and have the opportunity to grow while contributing to the success of IS&P. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, sexual orientation or genetics. We aim to provide best in class service to our customers and community. In addition to a great environment, we offer the following benefits:

· Medical, Dental & Vision Insurance Benefits

· Paid Time Off

· Inspiring work environment

Position Overview: In this role, you will combine your current knowledge of communication, social media, and marketing skills to support our overall engagement initiatives. You will be supporting strategic approaches on targeting audiences, coordinating communication lifecycle campaigns, and helping to reach our targets with creativity.

Key ResponsibilitiesYou'll develop campaigns to optimize patient & customer satisfaction, engagement, retention, and compliance. Core responsibilities will include:

· Monitoring loyalty points and creating ways to increase loyalty program members

· Assisting and overseeing local social media postings

· Building the patient experience post purchase

· Working with Senior Vice President of Retail to develop metrics and KPIs

· Development, execution and analysis of email & text campaigns to increase engagement, conversion rate, and customer loyalty.

· Assist in planning and executing communications from our marketing automation platform.

· Identifying opportunities to improve campaigns through data development, personalization, and dynamic content.

· Ownership of the day-to-day responses to comments by visitors to our websites and social media pages.

· Conducting market research to identify new revenue opportunities, the latest industry trends, and the competitive landscape.

· Other duties as assigned by retail or marketing leadership.

Required Skills and Knowledge

· Minimum of 3 years of CRM & customer engagement experience, with responsibility in determining the communication best practices, as well as methods for testing and optimization

· Bachelor's degree from a four-year college or university required.

· Knowledge of or willingness to learn state specific cannabis laws and regulatory compliance is required.

· Vast knowledge of social media marketing to optimize patient/customer relations.

· Experience reporting on data-driven analysis to drive actionable, needle-moving results

· Knowledge and understanding of email marketing journey's and triggered communication

· Ability to prioritize and think strategically

· Must pass any and all national & state background checks required by the state (IL) to acquire a dispensary agent badge.

· Position will require traveling to our stores across the state of Illinois.

· Must meet the age requirement of 21 years of age or older.

Background Check:

As a condition of employment, all employees are required to submit to a fingerprint-based criminal history & background check. Employment decisions, in compliance with state law, are based on a candidate’s background report, approval by The Division and issuance of an Agent Identification Card. No person shall enter a dispensary to begin work at a dispensary prior to holding an Agent Identification Card. Employees have a duty to report any changes in their background to their Manager as soon as the employee is aware of the event.

Job Type: Full-time

Salary: $80,000.00 to $90,000.00 /year

Experience:

• CRM: 3 years (Required)

Education:

• Bachelor's (Required)

Required travel:

• 50% (Required)

Work Location:

• Multiple locations

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

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Here at Plug, we are on a mission to reinvent the way people perceive, purchase, and share cannabis. To do that, we set out to provide the simplest and safest way to legally browse and purchase cannabis products, as well as a safe space to build a community of savvy cannabis users.

We are searching for a Remote Sales & CRM Manager to join our team. We are a burgeoning startup in the cannabis industry and are in need of a Sales & CRM Manager who can help us communicate and foster close relationships with our clients. We are especially looking for someone who shares our passion and vision, is dedicated and driven, and is independent and takes initiative. For this particular position, you must be very organized, as well as have high emotional intelligence and excellent communication skills.

Since we are a small, agile venture startup, you will be assuming a considerable amount of responsibility, though you will have the chance to be autonomous, as well as become a founding member and make your mark on our company's future. Not only that, but you will be a part of a sandbox environment that is new, exciting, and will reward you in tangible recognition and unique experience.

To be more specific, you will be responsible for utilizing Google Workspace (G-Suite), HubSpot, and WCFM Marketplace to foster relationships with partnered dispensaries and delivery services, teach them about our platform, and accompany them along their path to joining our community, so as to ease their use of our service as much as possible.

Responsibilities:

• Build and form new partnerships with potential clients
• Respond to customer and partner inquiries
• Manage a CRM database and analyze CRM statistics to identify areas of improvement
• Author content writing for client emails
• Carry out miscellaneous tasks needed

Qualifications:

• Previous experience or study in sales, customer service, or related field
• Familiarity with SPIN and Challenger Sale frameworks preferred
• Strong leadership qualities (e.g. independence, initiative, industriousness)
• Exceptional communication (speaking and writing) abilities
• Ability to build rapport with clients

*We highly suggest you do the Sales Representative Phone Interview, as we'll be able to get a better sense of how you may perform with clients over the phone!*

Job Types: Full-time, Contract

Pay: Up to $1,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay

COVID-19 considerations:This position is can be fulfilled remotely and won't be a source of any unwanted exposure due to COVID-19.

Education:

• Bachelor's (Preferred)

Experience:

• B2B sales: 1 year (Preferred)

Language:

• English (Required)

Contract Length:

• 5 - 6 months

Work Location:

• Fully Remote

Paid Training:

• No

Management:

• Team Lead

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Team-oriented -- cooperative and collaborative

Company's website:

• plugweed.com

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.