Cannabis Customer Experience Specialist Jobs

The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.

ESSENTIAL RESPONSIBILITIES

• Have fun!
• Be kind!
• Be respectful!
• Have more fun!
• Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
• Educate guests on our cannabis products and ancillaries while customizing recommendations
• Act as a brand ambassador while consistently maintaining productivity
• Follow proper cash handling of all guest transactions
• Fulfill and process online and in-store orders accurately and efficiently
• Maintain a cleaned, stocked, and organized workspace
• Follow all dispensary procedures according to local and state regulations and company policies
• Maintain operational excellence at all FOH & BOH workstations
• Support the operational and performance goals of the dispensary
• Ensure that all safety protocols and procedures are followed
• Continuously get educated on cannabis products and industry trends
• Perform all opening and closing duties as required/assigned
• Adapt to all changes in business needs and guest flow
• Follow reasonable instructions from leadership team showing flexibility with delegated tasks
• Contribute to the team morale by ensuring the highest level of engagement is consistently applied
• Assist in other duties as assigned to ensure the team, department, and company division maintain success

NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

QUALIFICATIONS

• JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
• Must be 21 years of age or older
• Retail Experience, 2+ years (preferred)
• Excellent Communication and Guest Service Skills
• Proficient Math, Cash Handling Skills and Organizational Skills
• Strong Knowledge of Standard POS Systems and Interfaces (preferred)
• Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)

BENEFITS: Full Time Employees

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• Flexible schedule
• Life insurance
• Employee discount
• Flexible spending account
• Health savings account

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.

Ability to commute/relocate:

• Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Retail: 1 year (Required)
• cannabis: 1 year (Preferred)

Work Location: One location

Apply for this job with Cannapreneur Partners

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Cannatron is a one-stop-shop for all types of smoke shop, dispensary, and convenience store products and accessories. We are the exclusive distributor of our House Brands: Ooze, King Palm wraps, Truweigh scales, Green Monkey Grinders, Loud Lock packaging, and Stache products, and our catalog offers thousands of products from leading industry brands as well as up-and-coming brands.

As an industry leader we have experienced exponential growth since we were founded in 2015. We have made the Inc. 500 list of fastest-growing companies the past two years, and have recently renovated and expanded our Headquarters in Oak Park, MI. We have a brand-new front office and showroom to accommodate our growing team and have more than tripled our warehouse space as we continue to build our assortment and launch new products.

As a Customer Experience Specialist for Cannatron, you will be joining a growing team of dedicate specialists that primarily support our direct-to-consumer customers that shop our Ecommerce sites. You will apply your existing knowledge of cannabis accessories, as well as obtain new knowledge, in order to support a wide variety of customer requests. This position requires a range of tasks to be be performed in a high-volume, ever changing work environment.

Our team is passionate about taking the cannabis accessory industry to the next level. We cater to the everyday user and keep retailers stocked with our products. We use our expertise to offer the best smoking experiences and are always looking for new talent to keep us on the cutting-edge. The ideal Customer Experience Specialist for Cannatron is a positive, upbeat and energetic industry enthusiast who’s driven to share the benefits of the Ooze life, loves creative challenges, and wants to make an impact on advancing this industry.

Customer Experience Responsibilities:

• Welcome and greet visitors in person (Wholesale customers, by appointment only) or on the telephone; answers or refers inquiries.
• Respond to Oozelife.com customer service platforms such as social media, contact forms, and emails.
• Collaborate and communicate with internal departments such as warehouse to handle consumer issues and drive improvements of service.
• Provide solutions or alternatives by analyzing consumers’ issues and problems continuously and proactively.
• Process warranty exchanges.
• Maintains customer accounts by obtaining, recording, and updating personal and financial information.
• Scanning, filing, distributing office mail and other general clerical duties.
• Ability to answer multiple phone lines and know how to transfer.
• Contributes to team effort by accomplishing related results as needed.

Requirements:

• 3-5 years' experience in customer service.
• Positive, upbeat, customer service go-getter!
• Knowledge of smoke shop and dispensary items (cannabis accessories).
• Collaborative, energetic and hands-on team player
• Strong interpersonal and communication skills with the ability to effectively resolve difficult situations.
• A strong communicator who can explain complex information in simple ways.
• Knowledge of Inventory/ERP systems such Business Central/Microsoft Dynamics.
• Experience with Microsoft Office

Why Work for Us?

• Mon-Fri 9a-5p
• Cannatron Swag included: https://www.oozelife.com/collections/apparel
• Benefits offered: Medical, Dental, Vision, Life Insurance, 401K and Paid Time Off
• Located in Oak Park, MI (near Detroit)

Apply for this job with Cannatrron

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.

ESSENTIAL RESPONSIBILITIES

• Have fun!
• Be kind!
• Be respectful!
• Have more fun!
• Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
• Educate guests on our cannabis products and ancillaries while customizing recommendations
• Act as a brand ambassador while consistently maintaining productivity
• Follow proper cash handling of all guest transactions
• Fulfill and process online and in-store orders accurately and efficiently
• Maintain a cleaned, stocked, and organized workspace
• Follow all dispensary procedures according to local and state regulations and company policies
• Maintain operational excellence at all FOH & BOH workstations
• Support the operational and performance goals of the dispensary
• Ensure that all safety protocols and procedures are followed
• Continuously get educated on cannabis products and industry trends
• Perform all opening and closing duties as required/assigned
• Adapt to all changes in business needs and guest flow
• Follow reasonable instructions from leadership team showing flexibility with delegated tasks
• Contribute to the team morale by ensuring the highest level of engagement is consistently applied
• Assist in other duties as assigned to ensure the team, department, and company division maintain success

NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

QUALIFICATIONS

• JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
• Must be 21 years of age or older
• Retail Experience, 2+ years (preferred)
• Excellent Communication and Guest Service Skills
• Proficient Math, Cash Handling Skills and Organizational Skills
• Strong Knowledge of Standard POS Systems and Interfaces (preferred)
• Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)

BENEFITS: Full Time Employees

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• Flexible schedule
• Life insurance
• Employee discount
• Flexible spending account
• Health savings account

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Tips

COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.

Ability to commute/relocate:

• Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Retail: 1 year (Required)
• cannabis: 1 year (Preferred)

Work Location: One location

Apply for this job with Cannapreneur Partners

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.

ESSENTIAL RESPONSIBILITIES

• Have fun!
• Be kind!
• Be respectful!
• Have more fun!
• Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
• Educate guests on our cannabis products and ancillaries while customizing recommendations
• Act as a brand ambassador while consistently maintaining productivity
• Follow proper cash handling of all guest transactions
• Fulfill and process online and in-store orders accurately and efficiently
• Maintain a cleaned, stocked, and organized workspace
• Follow all dispensary procedures according to local and state regulations and company policies
• Maintain operational excellence at all FOH & BOH workstations
• Support the operational and performance goals of the dispensary
• Ensure that all safety protocols and procedures are followed
• Continuously get educated on cannabis products and industry trends
• Perform all opening and closing duties as required/assigned
• Adapt to all changes in business needs and guest flow
• Follow reasonable instructions from leadership team showing flexibility with delegated tasks
• Contribute to the team morale by ensuring the highest level of engagement is consistently applied
• Assist in other duties as assigned to ensure the team, department, and company division maintain success

NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

QUALIFICATIONS

• Cannapreneur Partners, DBA Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
• Must be 21 years of age or older
• Retail Experience, 2+ years (preferred)
• Excellent Communication and Guest Service Skills
• Proficient Math, Cash Handling Skills and Organizational Skills
• Strong Knowledge of Standard POS Systems and Interfaces (preferred)
• Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)

BENEFITS: Full Time Employees

• Health insurance (50% paid)
• Paid time off
• 401(k)
• Flexible schedule
• Life insurance
• Employee discount
• Flexible spending account
• Health savings account

Job Types: Full-time, Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Tips

COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.

Ability to commute/relocate:

• Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This job requires nights and weekend availability. Are you available to work nights and weekends?

Experience:

• Customer service: 1 year (Required)
• retail: 1 year (Required)
• cannabis: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: One location

Apply for this job with Joint Operations

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.

ESSENTIAL RESPONSIBILITIES

• Have fun!
• Be kind!
• Be respectful!
• Have more fun!
• Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
• Educate guests on our cannabis products and ancillaries while customizing recommendations
• Act as a brand ambassador while consistently maintaining productivity
• Follow proper cash handling of all guest transactions
• Fulfill and process online and in-store orders accurately and efficiently
• Maintain a cleaned, stocked, and organized workspace
• Follow all dispensary procedures according to local and state regulations and company policies
• Maintain operational excellence at all FOH & BOH workstations
• Support the operational and performance goals of the dispensary
• Ensure that all safety protocols and procedures are followed
• Continuously get educated on cannabis products and industry trends
• Perform all opening and closing duties as required/assigned
• Adapt to all changes in business needs and guest flow
• Follow reasonable instructions from leadership team showing flexibility with delegated tasks
• Contribute to the team morale by ensuring the highest level of engagement is consistently applied
• Assist in other duties as assigned to ensure the team, department, and company division maintain success

NOTE: The facility contains confined spaces that may only be accessible by ascending/descending stairwells while traveling throughout building. Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

QUALIFICATIONS

• JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.
• Must be 21 years of age or older
• Retail Experience, 2+ years (preferred)
• Excellent Communication and Guest Service Skills
• Proficient Math, Cash Handling Skills and Organizational Skills
• Strong Knowledge of Standard POS Systems and Interfaces (preferred)
• Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)

BENEFITS: Full Time Employees

• Health insurance (50% paid)
• Dental insurance (50% paid)
• Vision insurance (50% paid)
• Paid time off
• 401(k)
• Flexible schedule
• Life insurance
• Employee discount
• Flexible spending account
• Health savings account

*

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Tips

COVID-19 considerations:
JWTC Wick LLC dba Joint Operations requires all employees to be vaccinated against COVID–19 as a condition of employment, subject to reasonable accommodation as required by law.

Ability to commute/relocate:

• Rowley, MA 01969: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Retail: 1 year (Required)
• cannabis: 1 year (Preferred)

Work Location: One location

Apply for this job with Cannapreneur Partners

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The Customer Experience Specialist is responsible for creating a world class customer experience for every customer through a strong emphasis on guest service. One must ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. In this role, you must be an effective problem solver and possess an entrepreneurial spirit. The Customer Experience Specialist reports directly to the Customer Experience Manager.

The Responsibilities

• Receive and promptly respond to customer inquiries while documenting issues and offering resolutions
• Provide support through XZY to alleviate customer frustration through problem resolution
• Ask customers direct questions to understand difficult situations quickly and correctly
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tool
• Meet customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Deal with issues that arise from employees or customers (complaints, grievances etc.)
• Ensure high levels of customers satisfaction through excellent service
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Be a shining example of great behavior and high performance

The Qualifications

• 2+ years of experience in a retail environment
• 2+ years of cannabis related retail experience preferred but not required
• High School diploma required
• Minimum of 21 years of age
• Must pass any and all required background checks
• Excellent written communication, interpersonal and presentation skills
• Ability to engage proactively with customers
• Ability to multi-task, prioritize, and manage time effectively
• Accountability for self and others
• Balanced and intuitive decision making
• Proven customer support experience or experience as a Client Service Representative
• Excellent listener, providing problem resolution
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters

We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location

Apply for this job with Lume Cannabis CO

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Salary
$19 - $27 an hour
Job Type
Full-time
Part-time
Contract
Number of hires for this role
2 to 4
Qualifications

• 
  
  
  

  • Customer support: 1 year (Required)

  • Associate (Preferred)

  
  

Full Job Description

Customer Experience SpecialistOverview: We are seeking an amazing Full-time Customer Experience Specialist to join the bud.com family. This is a remote position, so experience working in a remote team setting is a +++. You will work in a fun and fast-paced environment where multitasking is a must. This position also requires stellar communication skills, as you will be interacting with customers through multiple communication channels. You will also utilize our internal systems and tools to navigate customer accounts, policies and communicate effective solutions. You must uphold our company values in all scenarios. You will spend the bulk of your day connecting with and supporting our retail clients as well as our consumer customers.

Our company is dedicated to bringing the best Cannabis products and delivery experience to all of our customers. If you’re a Cannabis enthusiast with a passion for building and executing efficient customer service processes, we’d love to hear from you.

JOB: As a Customer Support Specialist you will be responsible for ensuring all bud.com customers and clients alike, have a positive experience interacting with our brand and platform. This is a vital role and critical to the success of our growth and long-term scalability. Specific responsibilities include but are not limited to…...

Essential Functions:

• Responding to incoming customer inquiries via live chat, slack, email, and phones.
• Providing personalized and solution-oriented customer service.
• Creating and updating support tickets, including escalating them when needed.
• Ensuring all customer tickets are addressed and resolved in a timely manner, based on department and personal KPI’s.
• Help foster positive customer relationships whenever possible using a friendly and upbeat manner ( Zen vibes only ).
• Helping to improve existing customer experience workflows and processes.
• Drafting standard service agent responses (Macros) including email, chat, and phone message scripts.
• Building out our company FAQs and adding to our customer support Knowledge Base.
• Creating client success training resources and other internal documentation.
• Helping other departments and teammates with other related ad hoc tasks as needed.
• Becoming an expert on bud.com products and services.
• Online menu and inventory management.

ATTITUDES, SKILLS AND PRIOR KNOWLEDGE

(Required)

• Genuine desire to help people resolve problems and get the information they need.
• Superior communication skills, both written and spoken
• Ability to work under pressure, think on your feet
• Strong project management skills and the ability to keep multiple plates spinning
• An eye for detail, and for not letting things fall through the crack.
• Ability to spot and articulate where there is room for process improvement
• Quick study and openness to always learning
• Collaborative, team player with a flexible approach and “no job too small” mentality
• Availability for varied hours/days (holidays and weekends may be required)

(Preferred)

• Bachelor’s or Associate’s Degree or equivalent practical experience

_ 1+ years of customer service, sales, operations, or related work experience __ Prior experience using the Zendesk Support Suite __ Interest in and ability to talk endlessly about Cannabis and technology __ Prior startup experience. We are a scrappy startup in hyper-growth mode (If you know you know )._Compensation: This job is a full-time, entry-level contract-to-hire role. Candidates will be paid an initial hourly rate that is consistent with their performance and prior relevant experience.Location: The position will be fully remote.

Job Types: Full-time, Part-time, Contract

Pay: $19.00 - $27.00 per hour

Benefits:

• Flexible schedule
• Paid training
• Work from home

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends

COVID-19 considerations:This is a fully remote role!

Education:

• Associate (Preferred)

Experience:

• Customer support: 1 year (Required)

Contract Renewal:

• Likely

Full Time Opportunity:

• Yes

Work Location:

• Fully Remote

Hours per week:

• 20-29

Typical start time:

• 8AM

Typical end time:

• 9PM

This Job Is:

• Open to applicants who do not have a college diploma

Company's website:

• bud.com

Company's Facebook page:

• https://www.linkedin.com/company/budlovesyou/mycompany/

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings

Apply for this job with bud.com

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Our company has a fantastic opportunity available for ambitious individuals looking to join an exciting, fast-paced industry with unlimited growth. We are searching for savvy professionals who are looking to progress within a company and who possess the bandwidth necessary to deliver excellent customer experience and business targets as a phone operator. Customer service is the core to our fundamentals and looking for those who have the same values.

What you'll be doing:

Applicants will be expected to work a minimum of 20+ hours a week with weekend availability highly preferred - our company values a strong culture and competitive compensation is offered to qualified candidates.

• Proficiency with tablets and phones are required as most work will be done through these mediums, rather than in-person bud-tending.
• Handle a high volume of calls or texts during shift
• Provide first time customers with a memorable experience
• Maintain a high pace of orders processed
• Offer patients correct product and value
• Boost customer service with excellent communication and hospitality
• Maintain communication at all times with the team
• Diffuse any escalations that may occur
• Be punctual and error free
• Must be able to work 5+ hour shifts
• Multi-taking capabilities are a must with strong decision-making skills
• Maintain a high closure rate by ensuring customers get their order placed

Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Qualified applicants may send a resume and our recruiters will respond back, to those selected, with additional information.

This is a business casual dress code position for a call center, not a standard in store dispensary.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends

Supplemental Pay:

• Commission pay

COVID-19 considerations:Very large open office space separating staff. Sanitizers, gloves, masks and frequent cleaning services. Staff have their own devices to avoid sharing.

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• kushagram.com

Work Remotely:

• No

Apply for this job with KUSHAGRAM

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Our company has a fantastic opportunity available for ambitious individuals looking to join an exciting, fast-paced industry with unlimited growth. We are searching for savvy professionals who are looking to progress within a company and who possess the bandwidth necessary to deliver excellent customer experience and business targets as a phone operator. Customer service is the core to our fundamentals and looking for those who have the same values.

What you'll be doing:

Applicants will be expected to work a minimum of 20+ hours a week with weekend availability highly preferred - our company values a strong culture and competitive compensation is offered to qualified candidates.

• Proficiency with tablets and phones are required as most work will be done through these mediums, rather than in-person bud-tending.
• Handle a high volume of calls or texts during shift
• Provide first time customers with a memorable experience
• Maintain a high pace of orders processed
• Offer patients correct product and value
• Boost customer service with excellent communication and hospitality
• Maintain communication at all times with the team
• Diffuse any escalations that may occur
• Be punctual and error free
• Must be able to work 5+ hour shifts
• Multi-taking capabilities are a must with strong decision-making skills
• Maintain a high closure rate by ensuring customers get their order placed

Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Qualified applicants may send a resume and our recruiters will respond back, to those selected, with additional information.

This is a business casual dress code position for a call center, not a standard in store dispensary.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k) Matching
• Dental Insurance
• Employee Discount
• Flexible Schedule
• Health Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• 8 Hour Shift
• Day shift
• Holidays
• Monday to Friday
• Night Shift
• Weekends

Supplemental Pay:

• Commission Pay

COVID-19 considerations:Very large open office space separating staff. Sanitizers, gloves, masks and frequent cleaning services. Staff have their own devices to avoid sharing.

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• kushagram.com

Work Remotely:

• No

Apply for this job with KUSHAGRAM

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Are you an upbeat, optimistic person? Does solving someone's problem give your brain a dopamine release? Us too!

Have you worked on an online customer service team for web / e-commerce? Do you have experience helping people find the product that's right for them?

The person we're looking for will be attentive and responsive to the needs of our customers while maintaining an objective perspective of the situation at hand.

If you're driven to follow procedure and do things the right way, but know when the rules should be bent for the greater good, we want to meet you.

Our Customer Experience Specialists pay attention to the details and know how important it is to follow through.

What's the job like?

We use multiple software platforms including Shopify, Zendesk, Live Chat, NetSuite, Slack, ShipStation, and Google Suite. You don't need to have experience with those platforms, but you will need to be computer savvy. If you're not 100% comfortable with computers, this isn't the job for you.

We're looking for someone with a strong desire to learn and master technical information related to water pipes, vaporizers, and other cannabis accessories. Your ability and desire to research product information so you can have intelligent conversations with customers is vital.

We're a small business with 18 employees, so personality matters. We want team players who like coming in, solving problems, and enjoy the company of their co-workers (who are all cool and interesting in one way or another).

We build rapport with our customers and show empathy in a genuine way. Our personable approach to business is one of the things that sets us apart from our competitors.

This role has a wide variety of responsibilities, but they all tie back to the customer experience. We talk to our customers over the phone, via live chat, and through email / support tickets. We work with the shipping team when an order requires special attention. We collaborate with the web team when product photos or descriptions need to be fixed or improved for clarity. We talk to the inventory team with questions about products and availability.

Spelling, grammar, and typing speed are important because most of our communication is written. If you're not strong in all three of these areas, this isn't the job for you.

Can you follow through and accurately complete all the steps required? A single issue could require multiple steps in different platforms, like responding to a customer in Zendesk, updating their order in Shopify, recording a refund in NetSuite, and communicating with another department via Slack. This role has a lot of responsibility and the right person will be able to handle it without getting frazzled.

What about COVID-19?

We only have essential staff on site in our warehouse during this time. All employees who can work from home are doing so. In addition, we've implemented the following safety procedures:

• Everyone is required to wear a mask (provided by us)
• We ask that people stay 6 feet apart (as much as possible)
• Warehouse garage doors are open
• Multiple fans throughout the building keep air moving
• We have 6 HEPA filters with hydroxyl generators that capture and kill viruses and bacteria in the offices and breakroom

Schedule & Location

We value quality of life and utilize a 32 hour workweek, with the option for additional hours when we're busy. This position is Sunday - Wednesday at 8 hours per day.

We're located in South Austin near Slaughter & S. 1st Street. During covid, this job can be done remotely with the exception of processing returns, which would be done on site one day per week.

Compensation

• $18.75 / hour (32-36 hours per week)
• Health, Dental, and Vision insurance
• Paid holidays including your birthday
• Paid sick days
• Paid vacation days
• Employee discount

420 Science Core Values

• We are helpful. We help our customers, our co-workers, and our friends & partners. We ask, "what's the right thing to do in this situation?"
• 
  We are efficient. Thoughtful consideration is given to our processes. Accuracy and attention to detail are vital to our success.
• 
  We are growing. We focus on sustainable growth for our company while fostering personal growth for our people.
  

About Us

420 Science was founded in 2004 by two best friends with a passion for cannabis and enthusiasm for small business. Together they built this company into an industry leader. We are one of the largest online smoke shops in the US and we also manufacture products that are sold in thousands of stores worldwide, including local shops like Smoke ATX, Mr. Nice Guy's and MaryJae's Smoke Culture. We have a fun & casual work environment and are oriented toward growth and industry domination.

420 Science is proud to be an equal opportunity employer. We foster an environment of mutual respect and personal growth. We celebrate and welcome diversity and are committed to creating an inclusive workplace.

Apply for this job with 420 Science

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position: First Time Customer Experience Specialist (Cannabis)

Our company has a fantastic opportunity available for ambitious individuals looking to join an exciting, fast-paced industry with unlimited growth. We are searching for savvy professionals who are looking to progress within a company and who possess the bandwidth necessary to deliver excellent customer experience and business targets as a phone operator. Customer service is the core to our fundamentals and looking for those who have the same values.

What you'll be doing:

Applicants will be expected to work a minimum of 20+ hours a week with weekend availability highly preferred - our company values a strong culture and competitive compensation is offered to qualified candidates.

Skills Needed:

• Proficiency with tablets and phones are required as most work will be done through these mediums, rather than in-person bud-tending.
• Handle a high volume of calls or texts during shift
• Offer clients correct inventory and value
• Boost customer service with excellent communication and hospitality
• Maintain communication at all times with the team
• Diffuse any escalations that may occur

COVID-19 considerations:
Very large open office space separating staff. Sanitizers, gloves, masks and frequent cleaning services. Staff have their own devices to avoid sharing.

• Multi-taking capabilities are a must with strong decision-making skills
• Maintain a high closure rate by ensuring customers get their order placed
• Follow step by step instructions on creating accounts, placing orders and processing exchanges
• Communicate proficiently and profesionally via phone/text/email/chat
• Participate in a team environment
• Provide excellent customer service
• Must be technologically savvy
• Must be punctual and error free

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Qualified applicants may send a resume and our recruiters will respond back, to those selected, with additional information.

This is a business casual dress code position for a call center, not a standard in store dispensary.

Job Types: Full-time, Part-time

Pay: $16.00 - $25.00 per hour

Apply for this job with KG Financials Group Inc

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Our company has a fantastic opportunity available for ambitious individuals looking to join an exciting, fast-paced industry with unlimited growth. We are searching for savvy professionals who are looking to progress within a company and who possess the bandwidth necessary to deliver excellent customer experience and business targets as a phone operator. Customer service is the core to our fundamentals and looking for those who have the same values.

What you'll be doing:

Applicants will be expected to work a minimum of 20+ hours a week with weekend availability highly preferred - our company values a strong culture and competitive compensation is offered to qualified candidates.

• Proficiency with tablets and phones are required as most work will be done through these mediums, rather than in-person bud-tending.
• Handle a high volume of calls or texts during shift
• Provide first time customers with a memorable experience
• Maintain a high pace of orders processed
• Offer patients correct product and value
• Boost customer service with excellent communication and hospitality
• Maintain communication at all times with the team
• Diffuse any escalations that may occur
• Be punctual and error free
• Must be able to work 5+ hour shifts
• Multi-taking capabilities are a must with strong decision-making skills
• Maintain a high closure rate by ensuring customers get their order placed

Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Qualified applicants may send a resume and our recruiters will respond back, to those selected, with additional information.

This is a business casual dress code position for a call center, not a standard in store dispensary.

Job Types: Full-time, Part-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k) Matching
• Dental Insurance
• Employee Discount
• Flexible Schedule
• Health Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• 8 Hour Shift
• Day shift
• Holidays
• Monday to Friday
• Night Shift
• Weekends

Supplemental Pay:

• Commission Pay

COVID-19 considerations:Very large open office space separating staff. Sanitizers, gloves, masks and frequent cleaning services. Staff have their own devices to avoid sharing.

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• kushagram.com

Work Remotely:

• No

Apply for this job with KUSHAGRAM

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Our company has a fantastic opportunity available for ambitious individuals looking to join an exciting, fast-paced industry with unlimited growth. We are searching for savvy professionals who are looking to progress within a company and who possess the bandwidth necessary to deliver excellent customer experience and business targets as a phone operator. Customer service is the core to our fundamentals and looking for those who have the same values.

What you'll be doing:

Applicants will be expected to work a minimum of 20+ hours a week with weekend availability highly preferred - our company values a strong culture and competitive compensation is offered to qualified candidates.

• Proficiency with tablets and phones are required as most work will be done through these mediums, rather than in-person bud-tending.
• Handle a high volume of calls or texts during shift
• Provide first time customers with a memorable experience
• Maintain a high pace of orders processed
• Offer patients correct product and value
• Boost customer service with excellent communication and hospitality
• Maintain communication at all times with the team
• Diffuse any escalations that may occur
• Be punctual and error free
• Must be able to work 5+ hour shifts
• Multi-taking capabilities are a must with strong decision-making skills
• Maintain a high closure rate by ensuring customers get their order placed

Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Qualified applicants may send a resume and our recruiters will respond back, to those selected, with additional information.

This is a business casual dress code position for a call center, not a standard in store dispensary.

Job Types: Full-time, Part-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k) Matching
• Dental Insurance
• Employee Discount
• Flexible Schedule
• Health Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• 8 Hour Shift
• Day shift
• Holidays
• Monday to Friday
• Night Shift
• Weekends

Supplemental Pay:

• Commission Pay

COVID-19 considerations:Very large open office space separating staff. Sanitizers, gloves, masks and frequent cleaning services. Staff have their own devices to avoid sharing.

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• kushagram.com

Work Remotely:

• No

Apply for this job with KUSHAGRAM

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Experience Specialist

The Company

We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.

The PositionThe Customer Experience Specialist is responsible for creating a world class customer experience for every customer through a strong emphasis on guest service, be an effective problem solver and possess an entrepreneurial spirit, ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The Responsibilities

• Receive and promptly respond to customer inquiries while documenting issues and offering resolutions
• Provide support through XZY to alleviate customer frustration through problem resolution
• Ask customers direct questions to understand difficult situations quickly and correctly.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Deal with issues that arise from employees or customers (complaints, grievances etc.)
• Ensure high levels of customers satisfaction through excellent service
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Be a shining example of great behavior and high performance

The Qualifications

• 2+ years of experience in a retail environment
• 2+ years call center, clerical, administrative experience
• 2+ years of cannabis related retail experience preferred
• College degree preferred; High School diploma required
• Minimum of 21 years of age
• Must pass any and all required background checks
• Strong computer and data entry skills
• Excellent written communication, interpersonal and presentation skills
• Ability to engage proactively with customers
• Ability to multi-task, prioritize, and manage time effectively
• Accountability for self and others
• Balanced and intuitive decision making
• Proven customer support experience or experience as a Client Service Representative
• Excellent listener, providing problem resolution
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Employee Discount
• Health Insurance
• Life Insurance
• Paid Time Off
• Parental Leave
• Vision Insurance

Schedule:

• Day shift
• Holidays
• Weekends

Experience:

• Administrative: 2 years (Required)
• Clerical: 2 years (Required)
• Retail: 2 years (Required)

Education:

• High school or equivalent (Required)

Work authorization:

• United States (Required)

Work Remotely:

• No

Apply for this job with Lume. Cannabis Co.

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.