Cannabis Jobs in Mackinaw City, MI
Refine this search:
x
Browse 9 cannabis jobs in Mackinaw City, MI in May 2022, at companies like Lume. Cannabis Co., Lume Cannabis CO, and The Spot 420, including positions such as Budtender, Budtender (Seasonal), Delivery Specialist, and talented BudTenders.
Featured— 1 jobs
Budtender/Luminary (Seasonal)
The Company
We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
The Position
As a Luminary (Sales Associate), you are friendly, welcoming, outgoing and committed to providing premium customer care for our customers, who is excited to represent our variety of top shelf flower, concentrates and infused products. We're looking for a long-term addition to our team: we're committed to a future with the person who fills this position and request the same in return. Previous experience in the cannabis industry is strongly preferred, though our priority is finding a team player with quality retail experience who fits the company culture, takes exquisite care of our customers, and is equally committed to driving sales and the overall success of our center. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
Seasonal
- April 1st – September 23rd
- Part-time or full-time opportunities
- Seasonal Completion Bonus
- Eligible for tips and monthly store bonus
- Employee discount on Lume products
The Responsibilities
- Conduct sales and customer service through maintaining a properly stocked, organized, uncluttered, safe, and inviting store environment
- Promote work environment that is positive, customer-service oriented, including greeting customers warmly when they enter
- Comply with established state, local and company policies and procedures
- Staying up-to-date with new products, strains, changes in law, and industry trends in order to provide the highest level of customer service
- Educate patients about a variety of cannabis products including flower, edibles, and concentrates, providing information on cannabis products based on patient needs/requests
- Advising patients on proper safety measures to follow when consuming cannabis
- Maintain and use completely and accurately (POS) and METRC systems for all in-store, online, and phone orders
- Handle completely and accurately cash and discount application
- Verify proper paperwork, documentation and ID of all customers
- Maintaining proper patient information and records
- Verifying proper identification and paperwork from patients
- Weighing and packaging products as needed
- Maintain compliance with security, inventory management and local and state regulations
- Assist, as needed, in fulfillment and curbside operations to ensure proper inventory management and control and exceptional customer service
The Qualifications
- Exceptional interpersonal and customer service skills
- Self-motivated with a positive attitude, team-oriented and disciplined work ethic
- Detail-oriented; able to stay organized and on task in a fast-paced environment
- Previous retail cannabis experience strongly preferred
- Experience handling cash transactions and maintaining a balanced drawer
- Ability to perform to sales goals and team goals
- 3+ years of experience in a retail environment
- 2+ years of cannabis retail experience preferred
- High School Diploma
Additional Requirements
- Minimum of 21 years of age
- Must pass any and all required background checks
- Must remain compliant with all state and company rules and regulations
- Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching
Job Types: Part-time, Temporary
Pay: $15.00 per hour
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Tips
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with Lume Cannabis CO
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
More than 30+ days
Budtender/Luminary (Seasonal)
The Company
We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
The Position
As a Luminary (Sales Associate), you are friendly, welcoming, outgoing and committed to providing premium customer care for our customers, who is excited to represent our variety of top shelf flower, concentrates and infused products. We're looking for a long-term addition to our team: we're committed to a future with the person who fills this position and request the same in return. Previous experience in the cannabis industry is strongly preferred, though our priority is finding a team player with quality retail experience who fits the company culture, takes exquisite care of our customers, and is equally committed to driving sales and the overall success of our center. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
Seasonal
- April 1st – September 23rd
- Part-time or full-time opportunities
- Seasonal Completion Bonus
- Eligible for tips and monthly store bonus
- Employee discount on Lume products
The Responsibilities
- Conduct sales and customer service through maintaining a properly stocked, organized, uncluttered, safe, and inviting store environment
- Promote work environment that is positive, customer-service oriented, including greeting customers warmly when they enter
- Comply with established state, local and company policies and procedures
- Staying up-to-date with new products, strains, changes in law, and industry trends in order to provide the highest level of customer service
- Educate patients about a variety of cannabis products including flower, edibles, and concentrates, providing information on cannabis products based on patient needs/requests
- Advising patients on proper safety measures to follow when consuming cannabis
- Maintain and use completely and accurately (POS) and METRC systems for all in-store, online, and phone orders
- Handle completely and accurately cash and discount application
- Verify proper paperwork, documentation and ID of all customers
- Maintaining proper patient information and records
- Verifying proper identification and paperwork from patients
- Weighing and packaging products as needed
- Maintain compliance with security, inventory management and local and state regulations
- Assist, as needed, in fulfillment and curbside operations to ensure proper inventory management and control and exceptional customer service
The Qualifications
- Exceptional interpersonal and customer service skills
- Self-motivated with a positive attitude, team-oriented and disciplined work ethic
- Detail-oriented; able to stay organized and on task in a fast-paced environment
- Previous retail cannabis experience strongly preferred
- Experience handling cash transactions and maintaining a balanced drawer
- Ability to perform to sales goals and team goals
- 3+ years of experience in a retail environment
- 2+ years of cannabis retail experience preferred
- High School Diploma
Additional Requirements
- Minimum of 21 years of age
- Must pass any and all required background checks
- Must remain compliant with all state and company rules and regulations
- Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching
Job Types: Full-time, Part-time, Temporary
Pay: $15.00 per hour
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Tips
Education:
- High school or equivalent (Preferred)
Work Location: One location
Apply for this job with Lume Cannabis CO
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Company
We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
The PositionThe Delivery Specialist is friendly, welcoming, outgoing and committed to providing premium customer care for our customers, who is excited to represent our variety of top shelf flower, concentrates and infused products. We're looking for a long-term addition to our team: we're committed to a future with the person who fills this position and request the same in return. Previous experience in the cannabis industry is strongly preferred, though our priority is finding a team player with quality retail experience who fits the company culture, takes exquisite care of our customers, and is equally committed to driving sales and the overall success of our center. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
Lume. Cannabis Co. is seeking reliable Delivery Specialist to distribute products promptly to our customers who will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. The Delivery Specialist must pass a preliminary background check and a level two background check. A company vehicle will be provided.
The Responsibilities
- Transport product between Lume. Cannabis Co. facilities and customer residence
- Load and unload vehicles at the destination; prepare transportation manifests and ensure that all appropriate signatures are obtained in a timely manner
- Ensure inventory stock matches delivery requirements
- Follow set, scheduled route for daily deliveries, ensuring products are delivered in a timely manner
- Meet/exceed delivery targets and be detailed to ensure accuracy of items being delivered.
- Comply with established state, local and company policies and procedures, following DOT regulations and safety standards
- Stay up-to-date with new products, strains, changes in law, and industry trends in order to provide the highest level of customer service
- Educate patients about a variety of cannabis products including flower, edibles, and concentrates, providing information on cannabis products based on patient needs/requests
- Advising patients on proper safety measures to follow when consuming cannabis
- Maintain and use completely and accurately (POS) and METRC systems for all in-store, online, and phone orders
- Handle completely and accurately cash and discount application
- Verify proper ID of all customers, maintain and keep confidential all patient records and documentation
- Practice safe driving and cash handling
- Ask for feedback on provided services and resolve clients' complaints
- Complete daily logs and necessary reports
- Add value to the team by being authentic and confident self-leader who strives to execute our world class hospitality program
- Drive repeat business through strong local grass roots networking, customer data capture and our loyalty program
- Execute high customer experience standards, to include culture and industry leading customer engagement through strong sales techniques and product knowledge
The Qualifications
- Minimum 23 years of age – required by law
- Minimum two years’ experience with customer service in retail
- 2 years relevant driving/delivery experience
- A clean driving record and able to pass MVR Driver Background Check and maintain clean driving record throughout employment. Ability to drive in a variety of weather and traffic conditions
- Valid Chauffer License - required
- Car insurance in your name that is state compliant
- High school degree or GED
- Must be able to push, pull, move, and/or lift a minimum of 50 pounds and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.
- Dynamic interpersonal and communication skills
- Exceptional interpersonal and customer service skills
- Self-motivated with a positive attitude, team-oriented and disciplined work ethic
- Detail-oriented; able to stay organized and on task in a fast-paced environment
- Previous retail cannabis experience strongly preferred
- Experience handling cash transactions and maintaining a balanced drawer
- Ethical conduct
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Discount
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Vision Insurance
Schedule:
- 8 Hour Shift
- Day shift
- Holidays
- Monday to Friday
- Weekends
Experience:
- delivery: 1 year (Required)
- Retail: 3 years (Preferred)
- customer service: 2 years (Required)
License:
- drivers license (Required)
- chauffeurs (Preferred)
Work authorization:
- United States (Required)
Company's website:
- Lume.com
Work Remotely:
- No
Apply for this job with Lume. Cannabis Co.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Company
We aren’t like other Cannabis brands. We’re actually our own brand. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. We control the entire process from start to finish, so we can ensure it’s exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
The Position
As a Lumenary (Budtender), you are friendly, welcoming, outgoing and committed to providing premium customer care for our customers, who is excited to represent our variety of top shelf flower, concentrates and infused products. We're looking for a long-term addition to our team: we're committed to a future with the person who fills this position and request the same in return. Previous experience in the cannabis industry is strongly preferred, though our priority is finding a team player with quality retail experience who fits the company culture, takes exquisite care of our customers, and is equally committed to driving sales and the overall success of our center. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
The Responsibilities
- Conduct sales and customer service through maintaining a properly stocked, organized, uncluttered, safe, and inviting store environment
- Promote work environment that is positive, customer-service oriented, including greeting customers warmly when they enter
- Comply with established state, local and company policies and procedures
- Staying up-to-date with new products, strains, changes in law, and industry trends in order to provide the highest level of customer service
- Educate patients about a variety of cannabis products including flower, edibles, and concentrates, providing information on cannabis products based on patient needs/requests
- Advising patients on proper safety measures to follow when consuming cannabis
- Maintain and use completely and accurately (POS) and METRC systems for all in-store, online, and phone orders
- Handle completely and accurately cash and discount application
- Verify proper paperwork, documentation and ID of all customers
- Maintaining proper patient information and records
- Verifying proper identification and paperwork from patients
- Weighing and packaging products as needed
The Qualifications
- Exceptional interpersonal and customer service skills
- Self-motivated with a positive attitude, team-oriented and disciplined work ethic
- Detail-oriented; able to stay organized and on task in a fast-paced environment
- Previous retail cannabis experience strongly preferred
- Experience handling cash transactions and maintaining a balanced drawer
- Ability to perform to sales goals and team goals
- 3+ years of experience in a retail environment
- 2+ years of cannabis retail experience preferred
- High School Diploma
Additional Requirements
- Minimum of 21 years of age
- Must pass any and all required background checks
- Must remain compliant with all state and company rules and regulations
- Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Discount
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Vision Insurance
Schedule:
- 8 Hour Shift
- Day shift
- Holidays
- Monday to Friday
- Weekends
Experience:
- Retail: 2 years (Required)
- Customer Service: 2 years (Required)
Education:
- High school or equivalent (Required)
Work authorization:
- United States (Required)
Work Location:
- One location
Company's website:
- https://www.lume.com/
Work Remotely:
- No
Apply for this job with Lume. Cannabis Co.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The BudTender is passionate about Marijuana, provides product knowledge to our customers and explains the benefits of buying the product. The Bud Tender delivers The Spot 420 retail promise to every customer.
ESSENTIAL DUTIES and/or RESPONSIBILITIES:
- Execute The Spot 420 selling standards to meet team and individual sales goals and metrics
- Responsible for driving sales and customer experience by maintaining a tidy, safe, and well merchandised store environment
- Ensure the sales floor is properly stocked and the presence of the store is well maintained
- Model best-in-class service experience that consistently exceeds our customer’s expectations
- Inspire customer confidence and create loyalty to our brand
- Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
- Accountable for accurately utilizing The Spot 420’s Point of Sale system
- Other duties as assigned by the Management Team
KNOWLEDGE REQUIREMENTS, SKILLS and/or ABILITIES:
- Exceptional customer service skills
- Desire to learn about our products in order to assist customers
- Knowledge of basic computer skills, Point of Sale software and cash management is a plus
- Fun attitude and strong work ethic
- Strong attention to detail and must have a team-player mentality
- Ability to creatively cultivate long- term customer relationships
- Ability to deal with problems and resolve in a professional manner
- Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location movement
EDUCATION and/or EXPERIENCE:
- Previous retail or customer service experience preferred
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
- Must be able to obtain a Key or Support badge through the Medical Marijuana Enforcement Division
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and company, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 30 pounds unless otherwise specified.
NOTICE:
The intent of this job description is to describe a representative level of the types of duties and responsibilities that are required of the position. This shall not be construed as a declaration of the total of all responsibilities. The employee may be directed to perform job-related tasks other than those specifically outlined in this job description. The Spot 420 is an Equal Opportunity Employer and embraces diversity.
If you fit the above description please feel free to submit your resume to: [email protected]
Apply for this job with The Spot 420
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Assistant Store Manager
The Company
We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
The PositionThe Assistant Store Manager is responsible for creating a world class customer experience for every customer through a strong emphasis on guest service, product and visual presentation, be an effective problem solver and possess an entrepreneurial spirit. Through coaching the Assistant Store Manager will motivate their team to provide superior customer service and in turn maximize sales.
The role reports to the Store Manager works with store Lumenaries (budtenders) in carrying out all retail operations in the store, including, but not limited to, register operations, customer service, store appearance and displays, and employee interactions, and by performing other functions as assigned.
The Responsibilities
- Supervise activities of the provisioning center team in conjunction with the Store Manager and Lead
- Utilize, lead and deliver visual brand standards to present unique product mix offering
- Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer following through clear and positive communication
- Deal with issues that arise from employees or customers (complaints, grievances etc.)
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with state regulations, policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Ensure the provisioning center remains compliant with security, inventory, and local and state regulations
- Ensure the safety and satisfaction of both the patients and employees
- Provide education for staff about medical cannabis strains, edibles, concentrates, and consumption mechanisms
- Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
- Drive business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership
- Be a shining example of well behavior and high performance
The Qualifications
- 3+ years of experience in a retail management
- 2+ years of cannabis related retail experience preferred
- College degree preferred; High School diploma required
- Minimum of 21 years of age
- Must pass any and all required background checks
- Proven successful experience as a retail leader
- Excellent interpersonal communication skills
- Accountability for self and others
- Balanced and intuitive decision making
- Practical and proactive thinking
- Maintain organized workplace
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Discount
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Vision Insurance
Schedule:
- Day shift
- Holidays
- Night Shift
- Weekends
Experience:
- Retail Management: 3 years (Required)
- Management: 3 years (Preferred)
- Retail: 5 years (Preferred)
Education:
- High school or equivalent (Required)
Work authorization:
- United States (Required)
Work Location:
- One location
Work includes:
- Evenings
- Weekends
- Holidays
Work Remotely:
- No
Apply for this job with Lume. Cannabis Co.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Company
We aren’t like other Cannabis brands. We’re actually our own brand. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. We control the entire process from start to finish, so we can ensure it’s exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
The Position
As a Lumenary (Budtender), you are friendly, welcoming, outgoing and committed to providing premium customer care for our customers, who is excited to represent our variety of top shelf flower, concentrates and infused products. We're looking for a long-term addition to our team: we're committed to a future with the person who fills this position and request the same in return. Previous experience in the cannabis industry is strongly preferred, though our priority is finding a team player with quality retail experience who fits the company culture, takes exquisite care of our customers, and is equally committed to driving sales and the overall success of our center. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
The Responsibilities
- Conduct sales and customer service through maintaining a properly stocked, organized, uncluttered, safe, and inviting store environment
- Promote work environment that is positive, customer-service oriented, including greeting customers warmly when they enter
- Comply with established state, local and company policies and procedures
- Staying up-to-date with new products, strains, changes in law, and industry trends in order to provide the highest level of customer service
- Educate patients about a variety of cannabis products including flower, edibles, and concentrates, providing information on cannabis products based on patient needs/requests
- Advising patients on proper safety measures to follow when consuming cannabis
- Maintain and use completely and accurately (POS) and METRC systems for all in-store, online, and phone orders
- Handle completely and accurately cash and discount application
- Verify proper paperwork, documentation and ID of all customers
- Maintaining proper patient information and records
- Verifying proper identification and paperwork from patients
- Weighing and packaging products as needed
The Qualifications
- Exceptional interpersonal and customer service skills
- Self-motivated with a positive attitude, team-oriented and disciplined work ethic
- Detail-oriented; able to stay organized and on task in a fast-paced environment
- Previous retail cannabis experience strongly preferred
- Experience handling cash transactions and maintaining a balanced drawer
- Ability to perform to sales goals and team goals
- 3+ years of experience in a retail environment
- 2+ years of cannabis retail experience preferred
- High School Diploma
Additional Requirements
- Minimum of 21 years of age
- Must pass any and all required background checks
- Must remain compliant with all state and company rules and regulations
- Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Discount
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Vision Insurance
Schedule:
- Day shift
- Holidays
- Night Shift
- Weekends
Experience:
- Retail: 3 years (Required)
- Customer Service: 3 years (Required)
Education:
- High school or equivalent (Required)
Work authorization:
- United States (Required)
Additional Compensation:
- Store Discounts
Work Location:
- One location
Work includes:
- Evenings
- Weekends
- Holidays
Work Remotely:
- No
Apply for this job with Lume. Cannabis Co.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Customer Experience Specialist
The Company
We aren’t like other Cannabis brands. We’re actually our own brand. Lume Cannabis Co. is a fully vertical cannabis brand operating out of Troy, Michigan. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. Our brand is rooted in quality – it is reflected in everything we do, from our industry-leading cultivation facility and unmatched product, to our ultra-premium retail stores and revolutionary consumer experience. We control the entire process from start to finish, so we can ensure its exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
The PositionThe Customer Experience Specialist is responsible for creating a world class customer experience for every customer through a strong emphasis on guest service, be an effective problem solver and possess an entrepreneurial spirit, ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
The Responsibilities
- Receive and promptly respond to customer inquiries while documenting issues and offering resolutions
- Provide support through XZY to alleviate customer frustration through problem resolution
- Ask customers direct questions to understand difficult situations quickly and correctly.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Deal with issues that arise from employees or customers (complaints, grievances etc.)
- Ensure high levels of customers satisfaction through excellent service
- Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
- Be a shining example of great behavior and high performance
The Qualifications
- 2+ years of experience in a retail environment
- 2+ years call center, clerical, administrative experience
- 2+ years of cannabis related retail experience preferred
- College degree preferred; High School diploma required
- Minimum of 21 years of age
- Must pass any and all required background checks
- Strong computer and data entry skills
- Excellent written communication, interpersonal and presentation skills
- Ability to engage proactively with customers
- Ability to multi-task, prioritize, and manage time effectively
- Accountability for self and others
- Balanced and intuitive decision making
- Proven customer support experience or experience as a Client Service Representative
- Excellent listener, providing problem resolution
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Discount
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Vision Insurance
Schedule:
- Day shift
- Holidays
- Weekends
Experience:
- Administrative: 2 years (Required)
- Clerical: 2 years (Required)
- Retail: 2 years (Required)
Education:
- High school or equivalent (Required)
Work authorization:
- United States (Required)
Work Remotely:
- No
Apply for this job with Lume. Cannabis Co.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
The Company
We aren’t like other Cannabis brands. We’re actually our own brand. We build our own cultivation facilities exclusively growing our own Cannabis, package our own product, and sell it only from our own stores. We control the entire process from start to finish, so we can ensure it’s exceptionally executed every single time—no cut corners, no easy-ways-out, no compromises, and no other-guys.
The Position
As a Lumenary (Budtender), you are friendly, welcoming, outgoing and committed to providing premium customer care for our customers, who is excited to represent our variety of top shelf flower, concentrates and infused products. We're looking for a long-term addition to our team: we're committed to a future with the person who fills this position and request the same in return. Previous experience in the cannabis industry is strongly preferred, though our priority is finding a team player with quality retail experience who fits the company culture, takes exquisite care of our customers, and is equally committed to driving sales and the overall success of our center. In exchange, you'll get to join an incredible family of passionate cannabis professionals and benefit from continual opportunities for professional development and industry education.
The Responsibilities
- Conduct sales and customer service through maintaining a properly stocked, organized, uncluttered, safe, and inviting store environment
- Promote work environment that is positive, customer-service oriented, including greeting customers warmly when they enter
- Comply with established state, local and company policies and procedures
- Staying up-to-date with new products, strains, changes in law, and industry trends in order to provide the highest level of customer service
- Educate patients about a variety of cannabis products including flower, edibles, and concentrates, providing information on cannabis products based on patient needs/requests
- Advising patients on proper safety measures to follow when consuming cannabis
- Maintain and use completely and accurately (POS) and METRC systems for all in-store, online, and phone orders
- Handle completely and accurately cash and discount application
- Verify proper paperwork, documentation and ID of all customers
- Maintaining proper patient information and records
- Verifying proper identification and paperwork from patients
- Weighing and packaging products as needed
The Qualifications
- Exceptional interpersonal and customer service skills
- Self-motivated with a positive attitude, team-oriented and disciplined work ethic
- Detail-oriented; able to stay organized and on task in a fast-paced environment
- Previous retail cannabis experience strongly preferred
- Experience handling cash transactions and maintaining a balanced drawer
- Ability to perform to sales goals and team goals
- 3+ years of experience in a retail environment
- 2+ years of cannabis retail experience preferred
- High School Diploma
Additional Requirements
- Minimum of 21 years of age
- Must pass any and all required background checks
- Must remain compliant with all state and company rules and regulations
- Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching
Job Types: Full-time, Part-time
Salary: $12.00 to $17.00 /hour
Experience:
- Retail: 3 years (Required)
- Customer Service: 3 years (Required)
Education:
- High school or equivalent (Required)
Work authorization:
- United States (Required)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Tuition reimbursement
Schedule:
- Weekends required
- Holidays required
Apply for this job with Lume. Cannabis Co.
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.