Cannabis Client Coordinator Jobs

Position:

Client Services Associate

Reports to:

Client Services Supervisor

Job Overview:

The Client Services Associate (CSA) is a core member of the Client Services team and is responsible for onsite and in-house training for current and potential customers throughout the United States and Canada. The training experience includes onboarding new customers, educating customers on the functionality of each product, and effectively documenting and communicating client feedback across internal teams. For many clients, the CSA is the single client-facing point of contact for STM Canna, thus the ideal candidate will consistently convey industry expertise, professionalism and the highest level of client service. Additionally, the CSA will support learning program initiatives and projects and will partner with other internal departments to provide feedback and coaching. The Client Services team has the critical role of continuously improving the end user experience of STM’s customers and ensuring the ongoing success of the use of their purchased STM products.

Responsibilities and Duties:

• Provide prompt and professional resolution of support and customer service inquiries (phone, email, website) during assigned schedule.
• Keep CRM database current by logging all client interactions; CSAs must be able to complete a minimum of 30 activities per day and complete all activities by the designated due date.
• Follow through with client inquiries until issues are completely resolved; if supervisor support is needed, first present report of all background information that has been communicated to date.
• Provide updates to clients on pending, shipped, and delivered orders using appropriate shipping software.
• Manage the onboarding process for all clients upon receipt of STM products, including follow-ups at the three critical stages of post-shipment, pre-training, and post-training.
• Provide technical demonstrations/webinars and training on products and services for existing and prospective customers (approximately 3-4 trainings per week).
• Participate in the development of training curriculum to identify any gaps and ensure trainings convey STM quality standards and meet the needs of the end user.
• Complete and distribute a detailed synopsis document to the team upon training completion.
• Follow-up with all clients who have received replacement parts to ensure the part has been replaced correctly and their STM equipment is operational.
• Weekly scan and file all documents pertaining to shipment of new orders or replacement parts.
• Send customized links to clients for any recommended accessory orders; follow-up on the sale.
• Establish, develop, and always maintain positive business and customer relationships.
• Assist with R&D and training videos if time and schedules allow.
• Additional duties include maintaining general office, demo/training studio and kitchen cleanliness, including following all STM COVID-19 Protocols for sanitization.
• Office Hours: Monday through Friday, 8:00 am to 5:00 pm (or as agreed upon). Additional time may be required on evenings and weekends based on industry events, trade shows and training requirements.

Desired Qualifications:

• 3+ years of experience in training development and delivery
• Strong understanding of training principles, tools and best practices
• Experience with CRM or other customer services database; computer savvy
• Keen attention to detail
• Proactive thinker & problem-solver, constantly seeking process improvement opportunities
• Excellent listening, verbal and written communication skills
• Nimble, thrives in a fast-paced environment with a rapidly growing team
• Prior experience working in the cannabis industry or customer support role a plus
• 21 or over, a clean driving record, have a current passport (or willingness to apply for one)

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Spokane, WA 99212: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

Apply for this job with STM Canna

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Do you have a desire to be part of a strong, healthy, vibrant team?

Does working with older adults bring you joy?

Is a professional work environment your style?

Affordable at Home Care in Salem is seeking a full time person to join their team for the position of Client Care Coordinator. This selected candidate must have a mindset of professionalism, customer service and have compassion for others.

A@HC provides in home assistance and personal care to a wide variety of older adults in and around the Salem and surrounding area.

The Care Coordinator is the liaison between office staff, scheduling, the nurse and the client receiving the care. The Care Coordinator performs 90 day reviews with the clients, both in person and over the phone, to ensure every aspect of the care goals and objectives are being met. The Care Coordinator is the voice for the client when their needs, desires and care goals change.

A professional office attire, attitude and the ability to communicate with co workers is a must. The Care Coordinator must have the ability to ask detailed questions, listen, make suggestions and show empathy. They will also need to take direction and collaborate with other office staff.

Basic computer skills and phone etiquette are a must. The Care Coordinator will be using a CRM (Client Relationship Manager) to manage tasks, appointments, day to day activities as well as transferring critical, detailed notes about the client and their care. The phone is their friend. They will be scheduling appointments with clients as well as making follow up calls, often on a daily basis. Some driving in and around the Salem area is required.

The Care Coordinator needs to be OK working with clients who may have opposing cultural, political view, smoking and cannabis use. A basic understanding of health care and it’s acronyms is a plus. Attention to detail, multi tasking and strong written/oral skills is required.

Normal work hours are 9 am to 5 pm Monday thru Friday, with an occasional late evening to accommodate clients schedules. Eventually, after he/she has settled into their role, they will be trained and placed into an on call position.

The success of the Care Coordinator and A@HC hinge upon the candidate being the right fit. Personality, professionalism and affective communication will be significant traits weighed heavily in choosing the correct person.

Job Type: Full-time

Salary: $26.00 - $30.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call

Experience:

• Client services: 2 year (Preferred)
• Caregiving: 2 year (Required)

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Salem, OR 97301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Apply for this job with Affordable At Home Care, Inc

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Do you have a desire to be part of a strong, healthy, vibrant team?

Does working with older adults bring you joy?

Is a professional work environment your style?

Affordable at Home Care in Eugene is seeking a full time person to join their team for the position of Care Coordinator. This selected candidate must have a mindset of professionalism, customer service and have compassion for others.

A@HC provides in home assistance and personal care to a wide variety of older adults in and around the Eugene/Springfield area.

The Care Coordinator is the liaison between office staff, scheduling, the nurse and the client receiving the care. The Care Coordinator performs 90 day reviews with the clients, both in person and over the phone, to ensure every aspect of the care goals and objectives are being met. The Care Coordinator is the voice for the client when their needs, desires and care goals change.

A professional office attire, attitude and the ability to communicate with co workers is a must. The Care Coordinator must have the ability to ask detailed questions, listen, make suggestions and show empathy. They will also need to take direction and collaborate with other office staff.

Basic computer skills and phone etiquette are a must. The Care Coordinator will be using a CRM (Client Relationship Manager) to mange tasks, appointments, day to day activities as well as transferring critical, detailed notes about the client and their care. The phone is their friend. They will be scheduling appointments with clients as well as making follow up calls, often on a daily basis. Some driving in and around the Eugene/Springfield area is required.

The Care Coordinator needs to be OK working with clients who may have opposing cultural, political view, smoking and cannabis use. A basic understanding of health care and it’s acronyms is a plus. Attention to detail, multi tasking and strong written/oral skills is required.

Normal work hours are 9 am to 5 pm Monday thru Friday, with an occasional late evening to accommodate clients schedules. Eventually, after he/she has settled into their role, they will be trained and placed into an on call position.

The success of the Care Coordinator and A@HC hinge upon the candidate being the right fit. Personality, professionalism and affective communication will be significant traits weighed heavily in choosing the correct person.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call

Experience:

• Customer service: 1 year (Required)
• Client services: 1 year (Preferred)

Work Location: Multiple Locations

Apply for this job with Affordable At Home Care- Eugene

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Position:

Client Services Associate

Reports to:

Client Services Supervisor

Job Overview:

The Client Services Associate (CSA) is a core member of the Client Services team and is responsible for onsite and in-house training for current and potential customers throughout the United States and Canada. The training experience includes onboarding new customers, educating customers on the functionality of each product, and effectively documenting and communicating client feedback across internal teams. For many clients, the CSA is the single client-facing point of contact for STM Canna, thus the ideal candidate will consistently convey industry expertise, professionalism and the highest level of client service. Additionally, the CSA will support learning program initiatives and projects and will partner with other internal departments to provide feedback and coaching. The Client Services team has the critical role of continuously improving the end user experience of STM’s customers and ensuring the ongoing success of the use of their purchased STM products.

Responsibilities and Duties:

• Provide prompt and professional resolution of support and customer service inquiries (phone, email, website) during assigned schedule.
• Keep CRM database current by logging all client interactions; CSAs must be able to complete a minimum of 30 activities per day and complete all activities by the designated due date.
• Follow through with client inquiries until issues are completely resolved; if supervisor support is needed, first present report of all background information that has been communicated to date.
• Provide updates to clients on pending, shipped, and delivered orders using appropriate shipping software.
• Manage the onboarding process for all clients upon receipt of STM products, including follow-ups at the three critical stages of post-shipment, pre-training, and post-training.
• Provide technical demonstrations/webinars and training on products and services for existing and prospective customers (approximately 3-4 trainings per week).
• Participate in the development of training curriculum to identify any gaps and ensure trainings convey STM quality standards and meet the needs of the end user.
• Complete and distribute a detailed synopsis document to the team upon training completion.
• Follow-up with all clients who have received replacement parts to ensure the part has been replaced correctly and their STM equipment is operational.
• Weekly scan and file all documents pertaining to shipment of new orders or replacement parts.
• Send customized links to clients for any recommended accessory orders; follow-up on the sale.
• Establish, develop, and always maintain positive business and customer relationships.
• Assist with R&D and training videos if time and schedules allow.
• Additional duties include maintaining general office, demo/training studio and kitchen cleanliness, including following all STM COVID-19 Protocols for sanitization.
• Office Hours: Monday through Friday, 8:00 am to 4:30 pm (or as agreed upon). Additional time may be required on evenings and weekends based on industry events, trade shows and training requirements.

Desired Qualifications:

• 3+ years of experience in training development and delivery
• Strong understanding of training principles, tools and best practices
• Experience with CRM or other customer services database; computer savvy
• Keen attention to detail
• Proactive thinker & problem-solver, constantly seeking process improvement opportunities
• Excellent listening, verbal and written communication skills
• Nimble, thrives in a fast-paced environment with a rapidly growing team
• Prior experience working in the cannabis industry or customer support role a plus
• Willingness to travel (25%)
• 21 or over, a clean driving record, have a current passport (or willingness to apply for one)

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Spokane, WA 99212: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location

Apply for this job with STM Canna

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job detailsSalary$17 - $18 an hourJob TypeFull-timeNumber of hires for this role1Qualifications

• • Customer Service: 1 year (Required)

  • full-time Receptionist: 1 year (Required)

  • English (Required)

  • US work authorization (Required)

  • Associate (Preferred)

Full Job Description

SC Laboratories, listed as one of mg Magazine’s 2019 Top 50 Cannabis Employers, is an analytical laboratory based in Santa Cruz, California, specializing in safety and quality assurance testing for the Cannabis and Hemp industries. We are seeking to add to our collaborative team environment within our Santa Cruz facility, focusing on hiring a Full-time Client Coordinator / Receptionist (considering local Santa Cruz region applicants only).*This position will be one of our company ambassadors, so there will be a heavy amount of customer service interactions. Ideal candidates will be flexible and have a team-first mentality, while being able to display strong background in handling a high call volume, providing administrative support.

Previous experience in the cannabis industry is not necessary, however, must be comfortable working in a cannabis lab environment and being around / handling cannabis and hemp infused products.

• A minimum of 1-year prior Customer Service experience is required

• 1 year of previous experience in a full-time Receptionist position is required

PAY RATE: $17.00 - $18.00 per hour DOE, as determined by the hiring manager

SCHEDULE: Full-time Tuesday - Saturday from 9:00AM to 5:30PM

Please submit cover letter and resume for consideration

Duties and Responsibilities:

• Must have ability to handle high call volume by efficiently answering / transferring calls to the appropriate department or personnel in order to address customer concerns

• Effectively able to communicate and absorb scientific and company product knowledge and maintain ability to share that knowledge with customers

• Will interact with customers face to face during sample collection and submission

• Performs work functions and keeps records as per approved SOPs and/or laboratory policies

• Support the laboratory through functions such as cleaning, organizing, filing of laboratory records, retrieving test items from retention

• Perform tasks as requested by Lab management to ensure the proper function of the lab

• Identifies and records actual or potential nonconformities on Corrective or Preventive Action Requests

• Will be expected to encourage the sale of company services at every opportunity and apply exemplary customer relationship skills that promote a superior company image

• Use the company’s CRM(Sugar) to task appropriate personnel

• Receive deliveries and prepare packages for shipping as needed

• Will be posting on WeedMaps.com

• Merchandise Inventory as needed

• Order office supplies, ensure all supply levels are maintained appropriately

• Possess the ability to work independently, proactively and adapt appropriately to changing priorities

• Maintain the ability to stay dynamic, multitask, and communicate to all levels, especially during busy times

• General office duties as required

Requirements:

• Must be at least 21 years of age

• Minimum one (1) year of previous experience as a full-time Receptionist is required

• One to three (1-3) years of previous customer service experience is required

• Must display the ability to quickly learn new processes and procedures

• Must be detail oriented and experienced in being thorough and complete

• Must display an ability to work alone and independently as part of a team

• Must have reliable transportation

• Must be fluent English Speaker (Bi-lingual candidates encouraged to apply) with a strong ability to communicate

Required Education:

• High School Diploma, with a minimum of 2 years of completed college coursework (preferred)

Benefits Offered:

• Health, Dental and Vision insurance

• Employer Paid as well as Optional Life Coverage

• Flexible Spending Account

• 401(k) Plan with a Company Match

• Paid Holidays and Flexible Paid Time Off

All employment offers will be contingent upon successful completion of a background check.

SC Laboratories California, LLC is an equal opportunity employer. We are committed to creating an inclusive work environment with a diverse workforce.*

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you at least 21 years of age?
• Do you reside in the immediate Santa Cruz, CA vicinity?

Education:

• Associate (Preferred)

Experience:

• Customer Service: 1 year (Required)
• full-time Receptionist: 1 year (Required)

Language:

• English (Required)

Work Location:

• One location

Work Remotely:

• No

Apply for this job with SC Laboratories California, LLC

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Job Type
Full-time
Full Job Description

GPL is a boutique consulting firm that specializes in international and domestic tax and accounting. Our quest is to be the key player in our clients' financial dream team. We provide year-round services and support to educate and empower clients to achieve their goals and financial destiny. We are a young, energetic company that is growing rapidly, like the many businesses we work with.

GPL Tax and Accounting is looking for a Client Excellence Coordinator to join our team in Kirkland, WA office.

As part of our operations team you will serve as an important part of our organization. You will provide high quality service by assisting the tax and accounting department members with organizing client information and responding to and anticipating client service requests so we can better service our clients and continue to provide the high quality work that we are known for. Coordinators will work both internally with our accountants and externally with clients and will be given the responsibility to learn the cadence and expectations of the service level we need to provide. The ability to think independently, take initiative and perform the duties with a high degree of accuracy is essential to succeeding in this role.

Duties will include, but are not limited to:

• Contacting clients for missing information required to complete their tax/accounting work
• Triaging incoming client information, assessing for completeness and utilizing appropriate software systems to accurately maintain information
• Coordinating deliverables to client
• Working with client investment advisors to ensure required information is obtained for client work
• Assisting in the coordination of outsourced tax returns
• Maintaining client contact information and instructions
• Scheduling and email correspondence on behalf of professionals
• Coordinating incoming prospects through a sales pipeline
• Assisting with facilitate new client onboarding
• Maintaining a high-quality client journey
• Coordinating intradepartmental communication
• Coordinating meetings internally and externally

Qualifications

• One or more years of client service, accounting, financial or law industry experience. Tax and accounting experience preferred.
• Minimum of an Associate degree or equivalent work experience
• Extremely high attention to detail.
• Immediate proficiency with Microsoft Office. Tax software and CRM experience preferred.
• Demonstrate ability to learn and work with various software programs with relative ease
• Excellent listening, written and verbal communication skills
• Time management and organizational skills; ability to handle multiple responsibilities and changing priorities
• Ability to analyze situations critically and objectively to produce the best possible outcome
• Escalate operational and client issues as needed
• Customer service focus and ability to multitask
• Discretion when handling confidential information

Due to the nature of our business, we do experience periods of peak workload, typically from January to April 15th and September to October 15th, with busier periods being closer to deadline dates. A requirement of this role is the ability to work occasional overtime during this peak workload period and that may include a partial Saturday(s).

What you should expect from us:

We believe that each and every team member plays an important role in our company’s success That’s why we strive to provide you and your family with a competitive and comprehensive benefit program.

We offer: Flexible Time Off, Paid Holiday, Comprehensive Healthcare (Medical, Dental and Vision), 401k Matching, FSA & HAS, Education Assistance Program, working from home option. Employees can also take advantage of discounted gym memberships and stocked kitchens.

We are going to ask you to talk about your accomplishments and what makes you unique. Here is what makes us unique:

• Innovation: we think beyond the debits and credits
• FinTech: we employ the latest technologies to enhance the work environment and productivity
• Proactive Client Support: year-round accounting, bookkeeping, and tax preparation and consulting services on an ongoing basis, not just during "tax season"
• CFO Services: expert guidance for small business owners who want to take their business to the next level
• We Say Yes: we don’t shy away from emerging industries, such as Cannabis, or complex tax situations such as foreign transactions
• Diverse Clientele: we provide solutions for high net worth individuals with complex tax structures, small-business owners and startups, and people with broad investment portfolios
• Community Connections: We provide our clients access to a network of professionals in a variety of fields such as financial services, legal services, real estate, mortgage, banking, and risk management

Apply for this job with GPL Tax & Accounting

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

The award-winning publisher of Innovation & Tech Today, Cannabis & Tech Today, andResidential Tech Todayis looking for an Executive Assistant / Client Coordinator to streamline administrative processes, ensure client satisfaction, and assist our CEO on business-critical tasks.

Who We Are

Innovative Properties Worldwide, Inc. is an international media organization headquartered in Denver Colorado. Our flagship publication, Innovation & Tech Today, celebrates innovations in technology, science, STEM, sustainability, business, & entertainment. In Cannabis & Tech Todaywe provide serious coverage of the science, technology, and business innovations driving this growing industry forward. Finally, Residential Tech Todayis a fresh take on the smart home industry for integrators, manufacturers, and other professionals in the space. No matter where the innovation is happening, we’ll be there capturing it all.

Who We’re Looking For

Our ideal candidate is extremely organized and has experience with administrative tasks, client communication, and data entry. You would work closely with our CEO to help manage and streamline processes including scheduling, shipping, subscription management, event management, client communications, operations, and more.

Primary responsibilities include, but are not limited to:

• Providing administrative support to the CEO relating to business development, client relations, and data entry
• Overseeing the CEO’s calendar and scheduling meetings
• Maintaining a client database and pro-actively managing meaningful relationships
• Conducting research for the CEO and other team members
• Curating proposals, presentations, announcements, newsletter, and marketing materials for CEO
• Assisting with client and contract management via our CRM
• Attending client meetings and preparing logistics as requested
• Handling budgets for Client Relations and Marketing
• Planning and executing company events both internally and externally
• Coordinating extensive travel arrangements (domestic and international); traveling when needed
• Additional general Executive Assistant / Client Relations duties upon request with a constant need for overriding flexibility and desire to exceed all expectations

Requirements:

• Strong command of English language; outstanding writing and verbal skills
• Excellent references required from both current and previous employers
• Minimum 1 – 3+ years related experience working as an Assistant for a CEO or similar role(s)
• Strong organizational skills with attention to detail; task management and prioritization skills a must
• Proficient with productivity tools such as Google Drive, Basecamp, etc.
• Polished, poised, and professional in both mindset and manor: use of utmost discretion at all times
• Flexibility in scheduling; willingness to work long hours and overtime as needed
• Ability to maintain complete confidentiality with a high level of integrity
• Strong flexibility with a willingness to adapt to an ever-changing and high-stress environment

Job Types: Full-time, Part-time

Pay: $17.00 - $25.00 per hour

Experience:

• Client Relations: 1 year (Preferred)
• Administrative Assistant: 1 year (Preferred)

Education:

• High school or equivalent (Required)

Work Location:

• One location
• Fully Remote

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday

Benefits offered:

• Gym memberships or discounts
• Employee discounts
• Retirement benefits or accounts
• Workplace perks such as food/coffee and flexible work schedules
• Paid time off

Typical start time:

• 9AM

Typical end time:

• 5AM

This Job Is:

• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which military experienced candidates are encouraged to apply

Apply for this job with Innovation & Tech Today/ Cannabis & Tech Today

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.