Cannabis Receptionist Client Coordinator Jobs

Job detailsSalary$17 - $18 an hourJob TypeFull-timeNumber of hires for this role1Qualifications

• • Customer Service: 1 year (Required)

  • full-time Receptionist: 1 year (Required)

  • English (Required)

  • US work authorization (Required)

  • Associate (Preferred)

Full Job Description

SC Laboratories, listed as one of mg Magazine’s 2019 Top 50 Cannabis Employers, is an analytical laboratory based in Santa Cruz, California, specializing in safety and quality assurance testing for the Cannabis and Hemp industries. We are seeking to add to our collaborative team environment within our Santa Cruz facility, focusing on hiring a Full-time Client Coordinator / Receptionist (considering local Santa Cruz region applicants only).*This position will be one of our company ambassadors, so there will be a heavy amount of customer service interactions. Ideal candidates will be flexible and have a team-first mentality, while being able to display strong background in handling a high call volume, providing administrative support.

Previous experience in the cannabis industry is not necessary, however, must be comfortable working in a cannabis lab environment and being around / handling cannabis and hemp infused products.

• A minimum of 1-year prior Customer Service experience is required

• 1 year of previous experience in a full-time Receptionist position is required

PAY RATE: $17.00 - $18.00 per hour DOE, as determined by the hiring manager

SCHEDULE: Full-time Tuesday - Saturday from 9:00AM to 5:30PM

Please submit cover letter and resume for consideration

Duties and Responsibilities:

• Must have ability to handle high call volume by efficiently answering / transferring calls to the appropriate department or personnel in order to address customer concerns

• Effectively able to communicate and absorb scientific and company product knowledge and maintain ability to share that knowledge with customers

• Will interact with customers face to face during sample collection and submission

• Performs work functions and keeps records as per approved SOPs and/or laboratory policies

• Support the laboratory through functions such as cleaning, organizing, filing of laboratory records, retrieving test items from retention

• Perform tasks as requested by Lab management to ensure the proper function of the lab

• Identifies and records actual or potential nonconformities on Corrective or Preventive Action Requests

• Will be expected to encourage the sale of company services at every opportunity and apply exemplary customer relationship skills that promote a superior company image

• Use the company’s CRM(Sugar) to task appropriate personnel

• Receive deliveries and prepare packages for shipping as needed

• Will be posting on WeedMaps.com

• Merchandise Inventory as needed

• Order office supplies, ensure all supply levels are maintained appropriately

• Possess the ability to work independently, proactively and adapt appropriately to changing priorities

• Maintain the ability to stay dynamic, multitask, and communicate to all levels, especially during busy times

• General office duties as required

Requirements:

• Must be at least 21 years of age

• Minimum one (1) year of previous experience as a full-time Receptionist is required

• One to three (1-3) years of previous customer service experience is required

• Must display the ability to quickly learn new processes and procedures

• Must be detail oriented and experienced in being thorough and complete

• Must display an ability to work alone and independently as part of a team

• Must have reliable transportation

• Must be fluent English Speaker (Bi-lingual candidates encouraged to apply) with a strong ability to communicate

Required Education:

• High School Diploma, with a minimum of 2 years of completed college coursework (preferred)

Benefits Offered:

• Health, Dental and Vision insurance

• Employer Paid as well as Optional Life Coverage

• Flexible Spending Account

• 401(k) Plan with a Company Match

• Paid Holidays and Flexible Paid Time Off

All employment offers will be contingent upon successful completion of a background check.

SC Laboratories California, LLC is an equal opportunity employer. We are committed to creating an inclusive work environment with a diverse workforce.*

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you at least 21 years of age?
• Do you reside in the immediate Santa Cruz, CA vicinity?

Education:

• Associate (Preferred)

Experience:

• Customer Service: 1 year (Required)
• full-time Receptionist: 1 year (Required)

Language:

• English (Required)

Work Location:

• One location

Work Remotely:

• No

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