Cannabis Client Services Coordinator Jobs
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Here are 2 cannabis jobs mentioning "client services coordinator" in May 2024, at companies like STM Canna, including positions such as Client Services Coordinator.
More than 30+ days
Position:
Client Services Associate
Reports to:
Client Services Supervisor
Job Overview:
The Client Services Associate (CSA) is a core member of the Client Services team and is responsible for onsite and in-house training for current and potential customers throughout the United States and Canada. The training experience includes onboarding new customers, educating customers on the functionality of each product, and effectively documenting and communicating client feedback across internal teams. For many clients, the CSA is the single client-facing point of contact for STM Canna, thus the ideal candidate will consistently convey industry expertise, professionalism and the highest level of client service. Additionally, the CSA will support learning program initiatives and projects and will partner with other internal departments to provide feedback and coaching. The Client Services team has the critical role of continuously improving the end user experience of STM’s customers and ensuring the ongoing success of the use of their purchased STM products.
Responsibilities and Duties:
- Provide prompt and professional resolution of support and customer service inquiries (phone, email, website) during assigned schedule.
- Keep CRM database current by logging all client interactions; CSAs must be able to complete a minimum of 30 activities per day and complete all activities by the designated due date.
- Follow through with client inquiries until issues are completely resolved; if supervisor support is needed, first present report of all background information that has been communicated to date.
- Provide updates to clients on pending, shipped, and delivered orders using appropriate shipping software.
- Manage the onboarding process for all clients upon receipt of STM products, including follow-ups at the three critical stages of post-shipment, pre-training, and post-training.
- Provide technical demonstrations/webinars and training on products and services for existing and prospective customers (approximately 3-4 trainings per week).
- Participate in the development of training curriculum to identify any gaps and ensure trainings convey STM quality standards and meet the needs of the end user.
- Complete and distribute a detailed synopsis document to the team upon training completion.
- Follow-up with all clients who have received replacement parts to ensure the part has been replaced correctly and their STM equipment is operational.
- Weekly scan and file all documents pertaining to shipment of new orders or replacement parts.
- Send customized links to clients for any recommended accessory orders; follow-up on the sale.
- Establish, develop, and always maintain positive business and customer relationships.
- Assist with R&D and training videos if time and schedules allow.
- Additional duties include maintaining general office, demo/training studio and kitchen cleanliness, including following all STM COVID-19 Protocols for sanitization.
- Office Hours: Monday through Friday, 8:00 am to 5:00 pm (or as agreed upon). Additional time may be required on evenings and weekends based on industry events, trade shows and training requirements.
Desired Qualifications:
- 3+ years of experience in training development and delivery
- Strong understanding of training principles, tools and best practices
- Experience with CRM or other customer services database; computer savvy
- Keen attention to detail
- Proactive thinker & problem-solver, constantly seeking process improvement opportunities
- Excellent listening, verbal and written communication skills
- Nimble, thrives in a fast-paced environment with a rapidly growing team
- Prior experience working in the cannabis industry or customer support role a plus
- 21 or over, a clean driving record, have a current passport (or willingness to apply for one)
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Spokane, WA 99212: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: One location
Apply for this job with STM Canna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Position:
Client Services Associate
Reports to:
Client Services Supervisor
Job Overview:
The Client Services Associate (CSA) is a core member of the Client Services team and is responsible for onsite and in-house training for current and potential customers throughout the United States and Canada. The training experience includes onboarding new customers, educating customers on the functionality of each product, and effectively documenting and communicating client feedback across internal teams. For many clients, the CSA is the single client-facing point of contact for STM Canna, thus the ideal candidate will consistently convey industry expertise, professionalism and the highest level of client service. Additionally, the CSA will support learning program initiatives and projects and will partner with other internal departments to provide feedback and coaching. The Client Services team has the critical role of continuously improving the end user experience of STM’s customers and ensuring the ongoing success of the use of their purchased STM products.
Responsibilities and Duties:
- Provide prompt and professional resolution of support and customer service inquiries (phone, email, website) during assigned schedule.
- Keep CRM database current by logging all client interactions; CSAs must be able to complete a minimum of 30 activities per day and complete all activities by the designated due date.
- Follow through with client inquiries until issues are completely resolved; if supervisor support is needed, first present report of all background information that has been communicated to date.
- Provide updates to clients on pending, shipped, and delivered orders using appropriate shipping software.
- Manage the onboarding process for all clients upon receipt of STM products, including follow-ups at the three critical stages of post-shipment, pre-training, and post-training.
- Provide technical demonstrations/webinars and training on products and services for existing and prospective customers (approximately 3-4 trainings per week).
- Participate in the development of training curriculum to identify any gaps and ensure trainings convey STM quality standards and meet the needs of the end user.
- Complete and distribute a detailed synopsis document to the team upon training completion.
- Follow-up with all clients who have received replacement parts to ensure the part has been replaced correctly and their STM equipment is operational.
- Weekly scan and file all documents pertaining to shipment of new orders or replacement parts.
- Send customized links to clients for any recommended accessory orders; follow-up on the sale.
- Establish, develop, and always maintain positive business and customer relationships.
- Assist with R&D and training videos if time and schedules allow.
- Additional duties include maintaining general office, demo/training studio and kitchen cleanliness, including following all STM COVID-19 Protocols for sanitization.
- Office Hours: Monday through Friday, 8:00 am to 4:30 pm (or as agreed upon). Additional time may be required on evenings and weekends based on industry events, trade shows and training requirements.
Desired Qualifications:
- 3+ years of experience in training development and delivery
- Strong understanding of training principles, tools and best practices
- Experience with CRM or other customer services database; computer savvy
- Keen attention to detail
- Proactive thinker & problem-solver, constantly seeking process improvement opportunities
- Excellent listening, verbal and written communication skills
- Nimble, thrives in a fast-paced environment with a rapidly growing team
- Prior experience working in the cannabis industry or customer support role a plus
- Willingness to travel (25%)
- 21 or over, a clean driving record, have a current passport (or willingness to apply for one)
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Spokane, WA 99212: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: One location
Apply for this job with STM Canna
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.