Cannabis Customer Service Supervisor Cannabis Space Jobs

Customer Service Supervisor Opportunity in the Cannabis Space!

Do you have a passion for terpenes and their application in the cannabis, beer, beverage, or food space? Do you take pride in being an advocate for a great product and a champion for customers? At True Terpenes, customer satisfaction is core to all that we do; it is essential to our success. Your job as Customer Service Supervisor is to help ensure our customers have the best experience possible, no matter what channel they choose to contact us.

Operating out of Portland, OR, we are the industry’s trendsetter for custom terpene blends and the benchmark for quality, compliance, and education. Our products are tested to the most demanding safety standards available--formulated, blended, packed, and labeled in cGMP facilities following FSP and ISO quality standards. Through our commitment to curating a library of detailed plant analytics and extensive research and development, True Terpenes has positioned itself as an industry expert and trusted producer of precision terpene blends, particularly for quality-driven developers at all production scales.

As our Customer Service Supervisor, you’ll get to develop a deep knowledge of our products and terpenes, in general. The majority of your responsibilities include overseeing a team of 9Customer Service Representatives; fielding elevated calls and emails; analyzing customer complaints for trends; continuously finding opportunities to improve the customer experience; processing domestic and international payments; and reporting issues as required to keep us in compliance with our Quality department.

This is a competitively paid position. We offer benefits and 401(k). We’re located just a couple of blocks from the Burnside Bridge, on the east side. Parking is really tough, so access to public transit or alternative methods that don’t require parking is the best bet for getting here every day.

To Apply: Your cover letter should briefly tell us why you want to work for True Terpenes.

What You Should Already Know, Do, or Have:

• High School diploma; Bachelor’s degree preferred
• 3+ years of retail and/or customer service experience
• 1+ year of supervisory experience
• Excellent written and verbal communication skills
• Ability to creatively solve problems
• Ability to relate well to all kinds of people
• Diplomatic and tactful in managing customer issues
• Teamwork orientation
• Ethical conduct
• Strong digital and physical organizational skills

• Technical skills with the Google business platform (ZenDesk and Asana project management system, preferred)
• Adaptive to using new platforms as the company grows and sales objectives shift
• Organized in curating, tracking and communicating sales & service KPIs
• Vigilant in documenting customer service meetings via standardized recaps and detailed note taking

EEO Statement At True Terpenes, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. True Terpenes is proud to be an equal opportunity employer.

Job Type: Full-time

Salary: $25.00 to $28.00 /hour

Experience:

• supervisory: 1 year (Required)
• customer service: 3 years (Required)
• cannabis: 1 year (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave
• Other

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• 8 hour shift

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• Temporarily due to COVID-19

Apply for this job with True Terpenes

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