Cannabis Customer Experience Representative Jobs

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.
We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry in a remote, work from home position. The Customer Experience Representative is a representative of Texas Original and will possess exceptional customer service and communication skills as they are typically the first contact for most of our patients and therefore the voice/face of the company. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.
Key Responsibilites:

• Answer incoming calls from patients, caregivers, and prescribers and assist them efficiently and professionally
• Check patient voicemails and emails and respond accordingly
• Respond to faxes from physicians and contact new patients in a timely manner to welcome them to our Texas Original family
• Manage website chat messages for new patient inquiries and other Compassionate Use Program questions
• Schedule patients across the state of Texas for delivery or pick up efficiently and to maximize the time of the drivers and patients
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original

What you'll need to succeed:

• High school diploma/GED required
• Bilingual, Spanish and English required
• 2+ years’ experience in a customer service role
• Strong sense of professionalism and compassion required
• Excellent verbal and written communication skills
• Experience working with multiple CRM systems and phone experience preferred

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

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We are looking for a Customer Experience Representative to join our Customer Experience Team who will provide exceptional customer service to our loyal customers. The ideal candidate is energetic and passionate about working in cannabis and providing white glove service to our customers, while developing good and respected relationships with both internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in the cannabis industry.

WE HAVE BOTH FULL-TIME AND PART-TIME OPPORTUNITIES AVAILABLE!

What You'll Do

• Deliver excellent customer service by providing answers and assistance for customers' questions and concerns through all our support channels (Phone, Email & Chat).


• Help educate and provide useful troubleshooting steps for issues that our users face on the desktop, browser, iOS, and Android versions of our app.


• Document customer interactions in our customer database.


• Maintain up to date knowledge of products, fees, policies


• Stay current on offerings, promotions, and routinely make product suggestions.


• Participate in social media support efforts, community messaging, and keep a finger on the pulse of our community.


• Other duties and responsibilities as assigned by management.

What You Have

• 1-2 years of customer service experience; cannabis industry experience a plus


• Extraordinary communication skills - both written and verbal.


• Ability to prioritize and multitask in a fast-paced environment.


• Strong problem solving and troubleshooting skills.


• Passion for supporting our users with unwavering patience and empathy.


• High level of confidentiality and discernment.


• Strong attention to detail.


• Must be able to adapt to a changing work environment.


• Ability to work as part of a team.


• Entry-level knowledge of cannabis products and related vocabulary is preferred.

Working Environment

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and may work in proximity with customers and staff.


• Requires travel to different dispensaries and locations throughout assigned area, particularly during peak times.

Job Requirements

• Work revolves around objectives, projects, and priorities, not hours; must be able to work weekends, holidays, and occasional overtime as needed.


• Must be able to stand, walk, lift, sit, and bend for most of their work schedule.


• Must be able to travel to other office locations.


• Ability to use computer and calculator for 8 hours or more.


• Required to have a valid driver's license with acceptable driving history. Must have own transportation.


• Must be 21 years of age or older.


• Must comply with all legal or company regulations for working in the industry.


• Selected candidate will be required to complete a post offer, pre-employment background check with the local law enforcement.

Applicants must be authorized to work for ANY employer in the US.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
Caliva is an equal opportunity employer.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Customer Experience Representative

Customer Experience Representative (Occasional)

CANNABIS NB

Customer Experience Representative (Occasional)

CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province.

Our goal is to deliver a world class customer experience built on good information, a safe high-quality product offering and a highly trained and engaged team. Our mandate is public education and protection, and everyone at CANNABIS NB is committed to it.

If you are excited about the prospect of working in a new, evolving industry and being part of a team that will develop a responsible and positive customer experience at every touch-point, we want to hear from you.

The Position: Our customer experience associates work individually and as a team to guide customers and help determine each customer’s preferences. They will provide detailed information about a variety of products based on a consultative discussion, while promoting socially responsible consumption. Associates convey information to customers in a clear, compelling way that will positively affect their purchase decisions, and our team members will utilize various learning opportunities to enhance knowledge of products and services to better serve customers.

If this describes you, we’d love to hear from you:

• Inquisitive, quick learner who uses innovation and positive outlook to adapt to change


• Customer focused and an active listener, considering the customer’s perspective and communicating with impact to build relationships


• Highly involved team member, initiating action and working cooperatively with others to accomplish group goals


• Deep understanding of the commitment to social responsibility


• 19 years of age or older


• Able to work a flexible schedule including days, evenings, and weekends.


• Any post-secondary education, an asset


• Ability to speak in both official languages at an intermediate level or higher, is an asset

What we offer?

• $20.28 per hour (inclusive rate with 4 % vacation & 4 % holiday pay)


• No guaranteed minimum hours.

How do I apply? Qualified candidates should send their resume including a cover letter through our online application system.

Candidates selected to compete for this position will be subject to a competency based selection process and will be required to complete various assessments.

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job details
Salary
$18 an hour
Job Type
Full-time
Qualifications

• 
  
  
  

  • High school or equivalent (Preferred)

  • Customer Service: 2 years (Preferred)

  
  

Full Job Description

Are you outgoing, great on the phone, have experience in a CRM or ticketing system, and know your way around a spreadsheet? LTRMN, a modern cannabis distributor and home to Korova, Sticks, Habit, Cabana and more, is hiring for our team.

We are hiring customer experience representatives in our Santa Ana location. This position is a hybrid of inside sales and customer support. You will work with our customers, including dispensaries across the state to share our current product availability via phone, text and emails, take orders, and input them into our system. You’ll work with our sales and logistics teams to coordinate orders, pickups and drop-offs as part of our sales team across the state.

This position is full time, hourly, from our Santa Ana office with shifts weekdays from 7am-3pm, or 10am to 7pm, both with 30 minute lunch break. We supply computer, monitor and phone. Pay is $18/hr plus monthly incentive bonuses based on performance. Perks include snacks, drinks and a friends and family discount at the dispensary across the hall.

Result Statement:

Turning accounts and consumers into fans by providing industry-leading brand support.

Duties & Responsibilities:

The Customer Service Representative will be able to provide excellent customer service and promote LTRMN’s cultural objectives throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and meet job expectations. Some of the roles and responsibilities are as follows:

• Improving customer service experience, create engaged customers and facilitate organic growth

• Setting clear objectives and deploying strategies focused towards those objectives

• Follow service procedures, policies and standards

• Listen clearly and understand customer issues and following problems through to resolution

• Keep accurate records and document customer services orders, actions, and discussions

• Help maintain records and assets to achieve qualitative and quantitative targets

• Maintain an orderly workflow according to priorities

• Assist Customer Service Manager with daily activities as needed

• Reach out to customers regarding outstanding invoices

• Work alongside co-workers as a team moving towards a common goal

Competencies:

• 3+ years of experience in the same or similar field

• Experience with CRM software

• Zoho and/or cannabis experience is a plus!

• Proficient in MS Office, Google Docs, and call center equipment/software programs

• Outstanding communication and interpersonal skills

• Excellent organizational and skills with problem-solving ability

• Ability to meet deadlines

• Speak, Read, Write, record numbers and understand English,

• Time management

• Organization and efficiency

• Problem solving

• Flexibility

Work Environment/Physical Demands:

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, scanners, photocopiers, filing cabinets and fax machines.

Daily Activities Average Hours per day

• Sitting up to 8 hours a day

• Walking up to 1 hours a day

• Standing up to 1 hours a day

• Bending up to 1 hours a day

Travel: This position is not required to travel.Direct reports: Incumbent does not have any supervisory responsibilities.

Requirements:

• Must be at least 21 years of age

• 2+ years’ Customer Service experience or equivalent required

• 1+ years’ experience in Cannabis preferred

• Associates degree or higher in Logistics, Business Management or similar discipline desired

• Excellent communication

• Exceptional organizational skills and attention to detail

• Excellent interpersonal and communications skills

• Sound judgment, decision making, and problem-solving skills

• Ability to work closely with internal staff

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.* This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor/manager.

** The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Company's website:

• unrivaledbrands.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with LTRMN

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Are you outgoing, great on the phone, have experience in a CRM or ticketing system, and know your way around a spreadsheet? LTRMN, a modern cannabis distributor and home to Korova, Sticks, Defonce, Trees By Game and more, is hiring for our team.

*We are hiring customer experience representatives in our Santa Ana location. This position is a hybrid of inside sales and customer support. You will work with our customers, including dispensaries across the state to share our current product availability via phone, text and emails, take orders, and input them into our system. You’ll work with our sales and logistics teams to coordinate orders, pickups and drop-offs as part of our sales team across the state.

This position is full time, hourly, from our Santa Ana office with shifts weekdays from 7am-3pm, or 10am to 7pm, both with 30 minute lunch break. We supply computer, monitor and phone. Pay is $18/hr plus monthly incentive bonuses based on performance. Perks include snacks, drinks and a friends and family discount at the dispensary across the hall. ***Result Statement:

Turning accounts and consumers into fans by providing industry-leading brand support.

Duties & Responsibilities:

The Customer Service Representative will be able to provide excellent customer service and promote LTRMN’s cultural objectives throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and meet job expectations. Some of the roles and responsibilities are as follows:

• Improving customer service experience, create engaged customers and facilitate organic growth

• Setting clear objectives and deploying strategies focused towards those objectives

• Follow service procedures, policies and standards

• Listen clearly and understand customer issues and following problems through to resolution

• Keep accurate records and document customer services orders, actions, and discussions

• Help maintain records and assets to achieve qualitative and quantitative targets

• Maintain an orderly workflow according to priorities

• Assist Customer Service Manager with daily activities as needed

• Reach out to customers regarding outstanding invoices

• Work alongside co-workers as a team moving towards a common goal

Competencies:

• 3+ years of experience in the same or similar field

• Experience with CRM software

• Zoho and/or cannabis experience is a plus!

• Proficient in MS Office, Google Docs, and call center equipment/software programs

• Outstanding communication and interpersonal skills

• Excellent organizational and skills with problem-solving ability

• Ability to meet deadlines

• Speak, Read, Write, record numbers and understand English,

• Time management

• Organization and efficiency

• Problem solving

• Flexibility

Work Environment/Physical Demands:

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, scanners, photocopiers, filing cabinets and fax machines.

Daily Activities Average Hours per day

• Sitting up to 8 hours a day

• Walking up to 1 hours a day

• Standing up to 1 hours a day

• Bending up to 1 hours a day

Travel: This position is not required to travel.Direct reports: Incumbent does not have any supervisory responsibilities.

Requirements:

• Must be at least 21 years of age

• 2+ years’ Customer Service experience or equivalent required

• 1+ years’ experience in Cannabis preferred

• Associates degree or higher in Logistics, Business Management or similar discipline desired

• Excellent communication

• Exceptional organizational skills and attention to detail

• Excellent interpersonal and communications skills

• Sound judgment, decision making, and problem-solving skills

• Ability to work closely with internal staff

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.* This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor/manager.

** The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Apply for this job with LTRMN

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Job Title: Customer Experience Representative

Reports to: Customer Experience Manager

Department: Marketing

Supervises (# of employees): 0

Exempt/Non-exempt: Non-exempt

Position Overview

The Customer Experience Representative (CXR) will be a key member of the Customer Experience Team (CXT).

The goal of the CXT is to build lifelong relationships with our adult use customers and medical patients by providing exceptional and personal service. The CXT is responsible for keeping customers happy, heard, and informed. The CXT responds to calls, emails, chats, review sites and any touch point where a customer would interact with a Happy Valley employee outside of our social media platforms.

CXRs will be required to know all Happy Valley products intimately, brand messaging, and common cannabis industry knowledge and terms. The CXR will have a thorough understanding of all Happy Valley products technology used in our retail stores and current inventory.

Essential Job Functions

Answer incoming calls, emails, and website contact forms using Hubpot in a timely manner

Manage and respond to live chats in real time during business hours.

Identify customer questions, concerns and overall needs

Provide accurate answers and solutions to customer questions

Respond to customer reviews, (positive or negative) on review websites ie Google Business Listings, Yelp, Weedmaps, Leafly, etc.

Check customer service voicemail, return calls in a timely manner

Actively seek input from retail team members to understand successes and opportunities for improvements.

Communicate all customer feedback (positive or negative) regarding products, in store experience, etc. to the Customer Experience Manager

Capture Customer and Patient contact information in CRM software for email list

Requirements

Well spoken, outgoing, articulate and compassionate personality

Excellent verbal and written communication skills

Bachelor’s degree in Communications field and/or at least 3 years experience in a Customer Service call center environment

Experience with CRM Software

Understanding of social media, chat bots and user generated review websites

Analytical, ability to extract data and present actionable take aways and to-dos

Excellent time management skills

Ability to multi task and well organized

Punctual and reliable

Must feel comfortable around cannabis products and discussions

Ability to work flexible hours, evenings, weekends and holidays.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee Discount
• Paid Time Off

Schedule:

• Night Shift
• Weekends

Experience:

• Customer Service: 3 years (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work authorization:

• United States (Required)

Additional Compensation:

• Store Discounts

Work Location:

• One location

Company's website:

• www.happyvalley.org

Company's Facebook page:

• https://www.facebook.com/happyvalleymj/

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with Happy Valley

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Are you outgoing, great on the phone, have experience in a CRM or ticketing system, and know your way around a spreadsheet? LTRMN, a modern cannabis distributor and home to Korova, Sticks and more, is hiring for our team.

*We are hiring customer experience representatives in our Orange County location. This position is a hybrid of inside sales and customer support. You will work with our customers, including dispensaries across the state to share our current product availability via phone, text and emails, take orders, and input them into our system. You’ll work with our sales and logistics teams to coordinate orders, pickups and drop-offs as part of our sales team across the state.

This position is full time, hourly, from our Santa Ana office with shifts weekdays from 7am-3pm, or 10am to 7pm, both with 1 hr lunch break. We supply computer, monitor and phone. Pay is $18/hr plus monthly incentive bonuses based on performance. Perks include snacks, drinks and a friends and family discount at the dispensary across the hall. ***Result Statement:

Turning accounts and consumers into fans by providing industry-leading brand support.

Duties & Responsibilities:

The Customer Service Representative will be able to provide excellent customer service and promote LTRMN’s cultural objectives throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and meet job expectations. Some of the roles and responsibilities are as follows:

• Improving customer service experience, create engaged customers and facilitate organic growth

• Setting clear objectives and deploying strategies focused towards those objectives

• Follow service procedures, policies and standards

• Listen clearly and understand customer issues and following problems through to resolution

• Keep accurate records and document customer services orders, actions, and discussions

• Help maintain records and assets to achieve qualitative and quantitative targets

• Maintain an orderly workflow according to priorities

• Assist Customer Service Manager with daily activities as needed

• Reach out to customers regarding outstanding invoices

• Work alongside co-workers as a team moving towards a common goal

Competencies:

• 3+ years of experience in the same or similar field

• Experience with CRM software

• Zoho and/or cannabis experience is a plus!

• Proficient in MS Office, Google Docs, and call center equipment/software programs

• Outstanding communication and interpersonal skills

• Excellent organizational and skills with problem-solving ability

• Ability to meet deadlines

• Speak, Read, Write, record numbers and understand English,

• Time management

• Organization and efficiency

• Problem solving

• Flexibility

Work Environment/Physical Demands:

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, scanners, photocopiers, filing cabinets and fax machines.

Daily Activities Average Hours per day

• Sitting up to 8 hours a day

• Walking up to 1 hours a day

• Standing up to 1 hours a day

• Bending up to 1 hours a day

Travel: This position is not required to travel.Direct reports: Incumbent does not have any supervisory responsibilities.

Requirements:

• Must be at least 21 years of age

• 2+ years’ Customer Service experience or equivalent required

• 1+ years’ experience in Cannabis preferred

• Associates degree or higher in Logistics, Business Management or similar discipline desired

• Excellent communication

• Exceptional organizational skills and attention to detail

• Excellent interpersonal and communications skills

• Sound judgment, decision making, and problem-solving skills

• Ability to work closely with internal staff

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.* This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor/manager.

** The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Health Insurance

Experience:

• Customer Service: 1 year (Preferred)

Work authorization:

• United States (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• 8 hour shift

Company's website:

• LTRMN.COM

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Apply for this job with LTRMN

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.