Cannabis Customer Experience Representative Cannabis Distro Company Jobs

Are you outgoing, great on the phone, have experience in a CRM or ticketing system, and know your way around a spreadsheet? LTRMN, a modern cannabis distributor and home to Korova, Sticks and more, is hiring for our team.

*We are hiring customer experience representatives in our Orange County location. This position is a hybrid of inside sales and customer support. You will work with our customers, including dispensaries across the state to share our current product availability via phone, text and emails, take orders, and input them into our system. You’ll work with our sales and logistics teams to coordinate orders, pickups and drop-offs as part of our sales team across the state.

This position is full time, hourly, from our Santa Ana office with shifts weekdays from 7am-3pm, or 10am to 7pm, both with 1 hr lunch break. We supply computer, monitor and phone. Pay is $18/hr plus monthly incentive bonuses based on performance. Perks include snacks, drinks and a friends and family discount at the dispensary across the hall. ***Result Statement:

Turning accounts and consumers into fans by providing industry-leading brand support.

Duties & Responsibilities:

The Customer Service Representative will be able to provide excellent customer service and promote LTRMN’s cultural objectives throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and meet job expectations. Some of the roles and responsibilities are as follows:

• Improving customer service experience, create engaged customers and facilitate organic growth

• Setting clear objectives and deploying strategies focused towards those objectives

• Follow service procedures, policies and standards

• Listen clearly and understand customer issues and following problems through to resolution

• Keep accurate records and document customer services orders, actions, and discussions

• Help maintain records and assets to achieve qualitative and quantitative targets

• Maintain an orderly workflow according to priorities

• Assist Customer Service Manager with daily activities as needed

• Reach out to customers regarding outstanding invoices

• Work alongside co-workers as a team moving towards a common goal

Competencies:

• 3+ years of experience in the same or similar field

• Experience with CRM software

• Zoho and/or cannabis experience is a plus!

• Proficient in MS Office, Google Docs, and call center equipment/software programs

• Outstanding communication and interpersonal skills

• Excellent organizational and skills with problem-solving ability

• Ability to meet deadlines

• Speak, Read, Write, record numbers and understand English,

• Time management

• Organization and efficiency

• Problem solving

• Flexibility

Work Environment/Physical Demands:

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, scanners, photocopiers, filing cabinets and fax machines.

Daily Activities Average Hours per day

• Sitting up to 8 hours a day

• Walking up to 1 hours a day

• Standing up to 1 hours a day

• Bending up to 1 hours a day

Travel: This position is not required to travel.Direct reports: Incumbent does not have any supervisory responsibilities.

Requirements:

• Must be at least 21 years of age

• 2+ years’ Customer Service experience or equivalent required

• 1+ years’ experience in Cannabis preferred

• Associates degree or higher in Logistics, Business Management or similar discipline desired

• Excellent communication

• Exceptional organizational skills and attention to detail

• Excellent interpersonal and communications skills

• Sound judgment, decision making, and problem-solving skills

• Ability to work closely with internal staff

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.* This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor/manager.

** The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Health Insurance

Experience:

• Customer Service: 1 year (Preferred)

Work authorization:

• United States (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• 8 hour shift

Company's website:

• LTRMN.COM

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

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