Cannabis Budtender Patient Advocate Jobs

Company Description

As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.

We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it’s this dedication to creating a culture of excellence, one where we’re all empowered to achieve our dreams, that will propel us forward. We’re a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.

Join us as we create wonder together.

Job Summary

The Budtender/Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Budtender fosters an environment that is compassionate, genuine, and respectful. Budtenders are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs other duties as assigned by the Manager and/or Store Lead.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.

Education

• High school diploma/GED preferred.

Experience

• 1-3 years’ experience working in a cannabis retail setting preferred
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

Knowledge, Skills and Abilities

• Close attention to detail
• Excellent time management skills
• Must be able to communicate effectively with customers/caregivers and team members.

Direct reports

• No direct reports

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

Diversity and inclusion are essential to pursuing our vision for the future, and we believe that our success is dependent on building a truly equitable, collaborative, and inclusive team. One that reflects the diversity of the communities that we serve.

In addition to a generous benefits package, and unparalleled career opportunities, as an employee at Ayr Wellness, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the wonderful world of cannabis.

Apply for this job with Sira Naturals

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.

We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it’s this dedication to creating a culture of excellence, one where we’re all empowered to achieve our dreams, that will propel us forward. We’re a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.

Join us as we create wonder together.

Job Summary

Lead Budtenders are responsible for customer experience which includes helping customers, processing the transaction, cash handling, and stellar customer service. You must possess the ability to listen well and communicate effectively with various audiences. As a critical part of the business operation, the Lead Budtender will have the most interaction with the store’s patrons. Must be outgoing, passionate, and very knowledgeable on the products and cannabis. Lead Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.

Duties and Responsibilities

• Continuous cannabis education including, but not limited to, knowledge of strains, terpenes, consumption methods, cannabis culture, medical implications, efficacy, effects/high, aroma/tastes/aesthetic, state and municipal regulations for medical and recreational cannabis
• Stay apprised of any events, promotions, and special and promote them with customers
• Provides quality customer service and always demonstrates professionalism
• Greets customers warmly when they enter
• Promotes a work environment that is positive, customer-service oriented, and compliant with state and local laws and regulations established company policies and procedures.
• Accurately record any pertinent notes that will help provide excellent customer service when the customer/patient returns
• Attempt to obtain additional data for marketing purposes following the SOP (i.e. cellular phone number and email address)
• Verifying proper ID for customers/patients
• Accurately use and maintain the Point of Sale (POS) system including correct cash handling and discount application
• Full responsibility for an accurate cash drawer and accurate cash transactions
• Participate in inventory cycle counts accurately and in a timely manner
• Ensure a presentable presence on the sales floor, including but not limited to clean and neat workstations and well-maintained displays
• Completes all assigned tasks during overlap hours
• Make sales recommendations, cross-sell products and introduce new ones
• Bag, box, or wrap purchase after appropriate items are labeled in accordance with state regulations
• May act as MOD to open/close store, completing Opening/Closing duties and initialing the checklist appropriately
• Refers to “Time to lean, time to clean” cleaning list when there is downtime on the sales floor
• Other duties as assigned by the Manager and/or Store Lead

Qualifications

• Must meet minimum age requirements as determined by local, state, and federal requirements
• Must complete a background check as required by local, state, and federal requirements
• Must not have been convicted of any felony offense
• Ability to work within a closely supervised environment
• Works in a timely manner and strives to increase productivity
• Knowledge and familiarity with Cannabis
• Solid math skills, language, and reasoning skills.
• Basic weights and measurement skills, ability to operate a digital scale
• Experience in marijuana growing, cultivating, and trimming preferred
• May be required to work nights and weekends
• Demonstrated oral and written communication capabilities
• Must be authorized to work in the United States

Education

• High school diploma/GED required

Experience

• 1-3 years

Knowledge, Skills and Abilities

• Customer Service
• Organization
• Close Attention to Detail
• Time Management Skills
• Excellent Communication
• Teamwork
• Problem Solving Skills

Direct reports

• No direct reports

Working conditions

• Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
• Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits

Physical requirements

• Able to use a computer for extended periods of time
• Ability to remain stationary for extended periods of time
• Ability to have extended cannabis exposure, with no adverse physical reaction
• Ability to use repetitive use of hands, wrists, and forearms
• Ability to see, hear, speak, and write English clearly to communicate effectively with customers, employees, and visitors
• Fine visual acuity with the ability to adjust focus to inspect closely, ability to see color
• Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities to determine the accuracy, neatness, and thoroughness of the work assigned, or to make general observations of facilities or structures
• Requires eye-hand coordination and manual dexterity sufficient to meet job and operate equipment requirements
• Requires normal range of hearing with the ability to perceive the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary manager
• Pushing/pulling/carrying, with the ability to lift up to 50 pounds occasionally
• Able to move about a typical office or retail environment
• Regular and on-time attendance

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

Diversity and inclusion are essential to pursuing our vision for the future, and we believe that our success is dependent on building a truly equitable, collaborative, and inclusive team. One that reflects the diversity of the communities that we serve.

In addition to a generous benefits package, and unparalleled career opportunities, as an employee at Ayr Wellness, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the wonderful world of cannabis.

Apply for this job with Ayr Wellness

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.

We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it’s this dedication to creating a culture of excellence, one where we’re all empowered to achieve our dreams, that will propel us forward. We’re a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.

Join us as we create wonder together.

Job Summary

The Budtender/Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Budtender fosters an environment that is compassionate, genuine, and respectful. Budtenders are expected to contribute to making their Dispensary a climate that encourages forward-thinking, embraces inclusion, and practices generosity of spirit. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining the potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicate any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy, and in operating order, while keeping a “Customer first” acuity.
• Meets/exceeds day-to-day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team-centric sales targets within each dispensary.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs other duties as assigned by the Manager and/or Store Lead.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in hospitality, pharmacy, customer services, or retail environment.

Education

• High school diploma/GED preferred.

$15.00 hourly

Experience

• 1-3 years experience working in a cannabis retail setting preferred

Knowledge, Skills and Abilities

• Close attention to detail
• Excellent time management skills

Direct reports

• No direct reports

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

Diversity and inclusion are essential to pursuing our vision for the future, and we believe that our success is dependent on building a truly equitable, collaborative, and inclusive team. One that reflects the diversity of the communities that we serve.

In addition to a generous benefits package, and unparalleled career opportunities, as an employee at Ayr Wellness, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the wonderful world of cannabis.

Apply for this job with Ayr Wellness

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Company Description

As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.

We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it’s this dedication to creating a culture of excellence, one where we’re all empowered to achieve our dreams, that will propel us forward. We’re a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.

Join us as we create wonder together.

Job Summary

Lead Budtenders are responsible for customer experience which includes helping customers, processing the transaction, cash handling, and stellar customer service. You must possess the ability to listen well and communicate effectively with various audiences. As a critical part of the business operation, the Lead Budtender will have the most interaction with the store’s patrons. Must be outgoing, passionate, and very knowledgeable on the products and cannabis. Lead Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.

Duties and Responsibilities

• Continuous cannabis education including, but not limited to, knowledge of strains, terpenes, consumption methods, cannabis culture, medical implications, efficacy, effects/high, aroma/tastes/aesthetic, state and municipal regulations for medical and recreational cannabis
• Stay apprised of any events, promotions, and special and promote them with customers
• Provides quality customer service and always demonstrates professionalism
• Greets customers warmly when they enter
• Promotes a work environment that is positive, customer-service oriented, and compliant with state and local laws and regulations established company policies and procedures.
• Accurately record any pertinent notes that will help provide excellent customer service when the customer/patient returns
• Attempt to obtain additional data for marketing purposes following the SOP (i.e. cellular phone number and email address)
• Verifying proper ID for customers/patients
• Accurately use and maintain the Point of Sale (POS) system including correct cash handling and discount application
• Full responsibility for an accurate cash drawer and accurate cash transactions
• Participate in inventory cycle counts accurately and in a timely manner
• Ensure a presentable presence on the sales floor, including but not limited to clean and neat workstations and well-maintained displays
• Completes all assigned tasks during overlap hours
• Make sales recommendations, cross-sell products and introduce new ones
• Bag, box, or wrap purchase after appropriate items are labeled in accordance with state regulations
• May act as MOD to open/close store, completing Opening/Closing duties and initialing the checklist appropriately
• Refers to “Time to lean, time to clean” cleaning list when there is downtime on the sales floor
• Other duties as assigned by the Manager and/or Store Lead

Qualifications

• Must meet minimum age requirements as determined by local, state, and federal requirements
• Must complete a background check as required by local, state, and federal requirements
• Must not have been convicted of any felony offense
• Ability to work within a closely supervised environment
• Works in a timely manner and strives to increase productivity
• Knowledge and familiarity with Cannabis
• Solid math skills, language, and reasoning skills.
• Basic weights and measurement skills, ability to operate a digital scale
• Experience in marijuana growing, cultivating, and trimming preferred
• May be required to work nights and weekends
• Demonstrated oral and written communication capabilities
• Must be authorized to work in the United States

Education

• High school diploma/GED required

Experience

• 1-3 years

Knowledge, Skills and Abilities

• Customer Service
• Organization
• Close Attention to Detail
• Time Management Skills
• Excellent Communication
• Teamwork
• Problem Solving Skills

Direct reports

• No direct reports

Working conditions

• Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
• Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits

Physical requirements

• Able to use a computer for extended periods of time
• Ability to remain stationary for extended periods of time
• Ability to have extended cannabis exposure, with no adverse physical reaction
• Ability to use repetitive use of hands, wrists, and forearms
• Ability to see, hear, speak, and write English clearly to communicate effectively with customers, employees, and visitors
• Fine visual acuity with the ability to adjust focus to inspect closely, ability to see color
• Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities to determine the accuracy, neatness, and thoroughness of the work assigned, or to make general observations of facilities or structures
• Requires eye-hand coordination and manual dexterity sufficient to meet job and operate equipment requirements
• Requires normal range of hearing with the ability to perceive the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary manager
• Pushing/pulling/carrying, with the ability to lift up to 50 pounds occasionally
• Able to move about a typical office or retail environment
• Regular and on-time attendance

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

Diversity and inclusion are essential to pursuing our vision for the future, and we believe that our success is dependent on building a truly equitable, collaborative, and inclusive team. One that reflects the diversity of the communities that we serve.

In addition to a generous benefits package, and unparalleled career opportunities, as an employee at Ayr Wellness, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the wonderful world of cannabis.

Apply for this job with Ayr Wellness

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Patient Advocate - Budtender

We are looking to employ a Patient Advocate to assist patients in selecting suitable cannabis products. The responsibilities of the Patient Advocate include greeting and welcoming patients, informing the manager of patient complaints and operational issues, and sharing firsthand experiences of cannabis products to address patient concerns. You will be trained to answer patients’ questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.

To be successful as a Patient Advocate, you should keep abreast of the latest developments in cannabis laws to maintain legal compliance. Ultimately, and outstanding Patient Advocate should be able to demonstrate excellent communication and patient service skills by ensuring that patients are well-informed and satisfied with their purchases.

Patient Advocate Responsibilities:

• Advising patients on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
• Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.
• Processing patients' payments using the dispensary's Point of Sale (POS) system.
• Ensuring that the dispensary is clean and well-organized at all times.
• Educating patients on the safe use of their selected cannabis products.
• Correctly weighing, packaging, and labeling cannabis products as required.
• Checking patients' identification documents to verify that they are of legal age.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.

Patient Advocate Requirements:

• High school diploma or GED.
• Experience not required/ location will train
• Sound knowledge of cannabis strains and their medicinal benefits.
• Proficiency in all Microsoft Office applications.
• Outstanding organizational skills.
• Excellent analytical and problem-solving skills.
• Effective communication skills.
• Exceptional patient service skills.
• Maintain HIPPA compliance.
• Applicants must be 21 years or older.
• Applicants must pass a Federal and State of Missouri criminal background check including fingerprinting.

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Apply for this job with Forty Acres Enterprises

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By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

POSITION SUMMARY

The Patient Services Advocate (PSA) has a very important role as the most prominent customer-facing position in the entire company. The PSA directly impacts the experience of our customers, providing them with education and top-notch customer service. More than cashiers, they must be able to educate and build relationships with our customers and take all necessary steps to enhance the experience of every customer. A successful PSA must be friendly, professional, responsible, well-spoken individual. The role requires an enthusiastic people-person that is eager to learn and passionate about cannabis. Successful PSAs must be able to multi-task in a face-paced, high-volume, constantly changing environment while ensuring that all transactions and store relations remain compliant with all local and state regulations. The position requires constant customer interaction, problem-solving, and efficient communication in a highly regulated environment.

Leadership

• Resolve customer conflict with a calm and professional demeanor

• Communicate with Sales Floor Lead and Manager when product is running low so that it can be restocked accordingly

• Work with others to create a positive environment for our patients and customers

• Work individually and with a team supporting others to reach sales goals

Quality & Financial

• Maintain cleanliness of parking lot, front desk, and lobby area

• Manage customer flow from the reception area to the salesfloor

• Greet and bid farewell to all customers that enter and exit the dispensary

• Answer store phones and provide knowledgeable information to customers

• Perform opening duties and end of the day side work

• Up-sell complimentary products or promote specials

• Educate customers about products and services. Help them navigate multiple options based on their individual needs and desires

• Accurately process sales through our point of sale system and the state tracking system

People & Development

• Continue education of marijuana strains, products, and the industry during downtime

• Provide knowledgeable, speedy, friendly service to all customers and patients

• Assist in on-boarding and training of new employees

• Communicate efficiently with management and coworkers

Compliance

• Check medical paperwork and proper identification thoroughly and accurately

• Stay up to date on and maintain compliance with all local, state, and federal regulations

• File and organize customer information and patient documents

• Maintain 100% compliance with all local, state, and federal regulations in a highly regulated, constantly changing environment

• Handle large amounts of cash without error

• Help new customers fill out and sign medical agreements provided by the state and company ensuring all information is entered correctly and completely

SKILLS

• Superior customer service skills

• Ability to multi-task (agile)

• Work well under pressure

• Positive attitude and a strong work ethic

• Detail-oriented

• Ability to work individually and collaboratively

• Strong desire to learn and accept challenges

• Adaptable to an ever-changing industry

• Dependable, honest and trustworthy

REQUIREMENTS

• Associate degree or bachelor’s degree preferred

• Previous retail experience and/or customer service experience required

• Previous experience in a high-volume, fast-paced environment preferred

• Demonstrable experience using software for Office and POS

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to stand or sit for extended periods of time and lift up to 25 pounds

• Must be able to work 8-12 hour days, weekends, nights, and holidays

Apply for this job with Commonwealth Alternative Care

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

Cloud Cannabis Co. is hiring a team for their new Muskegon, MI location!

Looking to hire for the position of: Receptionist, Budtenders, Floor Managers, and an Assistant Manager.

Job Responsibilities:

• Greets all customers in a timely and friendly manner.
• Focused on the task at hand, with a positive attitude in tow.
• Maintaining quality customer service throughout all order transactions.
• Assist patients in choosing the right product according to their ailments.
• Stays educated and up-to-date on product knowledge and industry news.
• Ensure products are properly organized, stocked, and handled with extreme attention to detail.

• Maintains compliancy with state and company policies and procedures.
• Manages inbound phone inquires & routes calls accordingly.
• Proper cash handling/Keeping a balanced drawer.

Qualifications:

• Previous experience anywhere within the cannabis industry is preferred, but not required. Our focus is on building a team of driven individuals with a passion for helping people, with a solid knowledge of medicine.
• Ability to maintain calm under pressure and preform in a fast-paced environment.
• 2+ years experience in retail or customer service fields.
• Superior customer service skills and phone etiquette.
• Experience with interacting with customers, fulfilling customer requests, and addressing customer issues, questions, or suggestions.
• Self-motivated
• Pass a background check.
• Must be 21+ to apply!

Job Types: Full-time, Part-time

Salary: $12.00 to $16.00 /hour

Experience:

• customer service: 2 years (Preferred)

Benefits:

• Other

Schedule:

• Day shift
• Night shift

Company's website:

• Cloudcannabis.com

Apply for this job with Cloud Cannabis Company

Apply now →

By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company. Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply. Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.

POSITION SUMMARY

The Patient Services Advocate (PSA) has a very important role as the most prominent customer-facing position in the entire company. The PSA directly impacts the experience of our customers, providing them with education and top-notch customer service. More than cashiers, they must be able to educate and build relationships with our customers and take all necessary steps to enhance the experience of every customer. A successful PSA must be friendly, professional, responsible, well-spoken individual. The role requires an enthusiastic people-person that is eager to learn and passionate about cannabis. Successful PSAs must be able to multi-task in a face-paced, high-volume, constantly changing environment while ensuring that all transactions and store relations remain compliant with all local and state regulations. The position requires constant customer interaction, problem-solving, and efficient communication in a highly regulated environment.

Leadership

• Resolve customer conflict with a calm and professional demeanor

• Communicate with Sales Floor Lead and Manager when product is running low so that it can be restocked accordingly

• Work with others to create a positive environment for our patients and customers

• Work individually and with a team supporting others to reach sales goals

Quality & Financial

• Maintain cleanliness of parking lot, front desk, and lobby area

• Manage customer flow from the reception area to the salesfloor

• Greet and bid farewell to all customers that enter and exit the dispensary

• Answer store phones and provide knowledgeable information to customers

• Perform opening duties and end of the day side work

• Up-sell complimentary products or promote specials

• Educate customers about products and services. Help them navigate multiple options based on their individual needs and desires

• Accurately process sales through our point of sale system and the state tracking system

People & Development

• Continue education of marijuana strains, products, and the industry during downtime

• Provide knowledgeable, speedy, friendly service to all customers and patients

• Assist in on-boarding and training of new employees

• Communicate efficiently with management and coworkers

Compliance

• Check medical paperwork and proper identification thoroughly and accurately

• Stay up to date on and maintain compliance with all local, state, and federal regulations

• File and organize customer information and patient documents

• Maintain 100% compliance with all local, state, and federal regulations in a highly regulated, constantly changing environment

• Handle large amounts of cash without error

• Help new customers fill out and sign medical agreements provided by the state and company ensuring all information is entered correctly and completely

SKILLS

• Superior customer service skills

• Ability to multi-task (agile)

• Work well under pressure

• Positive attitude and a strong work ethic

• Detail-oriented

• Ability to work individually and collaboratively

• Strong desire to learn and accept challenges

• Adaptable to an ever-changing industry

• Dependable, honest and trustworthy

REQUIREMENTS

• Associate degree or bachelor’s degree preferred

• Previous retail experience and/or customer service experience required

• Previous experience in a high-volume, fast-paced environment preferred

• Demonstrable experience using software for Office and POS

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to stand or sit for extended periods of time and lift up to 25 pounds

• Must be able to work 8-12 hour days, weekends, nights, and holidays

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