Cannabis Vp Customer Success Jobs
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Here are 4 cannabis jobs mentioning "vp customer success" in May 2024, at companies like Negotiatus, and Wurk, including positions such as VP of Customer Success, and Director/VP of Customer Success.
More than 30+ days
Job detailsJob TypeFull-timeFull Job DescriptionCompany Description
Job Description
Qualifications
Additional Information
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare. New customers are joining us faster than ever before and we’re seeking an experienced Customer Success leader to help support this next stage of our growth.
The VP of Customer Success will partner directly with (and report to) our CEO to oversee the Account Management, Customer Onboarding, and Customer Support teams.
Job Description
What you’ll do
First Week: You'll learn the ins and outs of the current Negotiatus client experience, gain exposure to our products, and get to know 12 dedicated Negotiatus Account Management, Onboarding, and Customer Support team members.
First Month: You will observe a wide variety of client engagements across our 250+ customers and work with our Senior Manager of Customer Success to oversee customer success activities, including support, onboarding, training, renewals, and referrals/introductions to drive product adoption.
First 3-6 Months: You will develop and implement account plans and strategies to improve Negotiatus’ relationships with customers, knowledge of decision making within an account, and understanding client’s spend habits.
First 9-12 Months: You will set high-level strategic direction and will be executing with precision. You will be responsible for driving key customer success outcomes, including increasing net revenue retention, by increasing the value Negotiatus provides to our customers.
Qualifications
About you
You believe that revenue growth derives from demonstrating recurring value to the customer.
You are a visionary leader who feels confident designing multi-year strategic plans and coaching your team to help them achieve desired business results.
You have experience scaling a customer success team of a recurring revenue business from Series A on (from $10M ARR to $50M ARR and a team of 10 to 50 headcount).
You are a strong manager who has overseen teams where you served as a manager of individual contributors, managers, and directors.
You want to make a meaningful impact on the growth strategy of a start-up and have experience serving as a member of an Executive Management Team.
You have segmented customers to provide high touch, enterprise account management for large accounts and self-service/scalable account management for the small and medium business (SMB) accounts
You are able to provide a track record of your performance on the following metrics over the past three (3) to five (5) years: Net Revenue Retention, Gross Renewal Rate (accounting for both Churn and Contraction), ARR Under Management, # of Customer Success Managers or Account Managers (CSMs/AMs), Revenue Per CSM/AM under management, Expansion Revenue Secured, NPS or CSAT.
You have either specialized in one or overseen several of the following functions: customer support, account management, product adoption/client onboarding, professional services, international support/service (including translation/localization).
You take pride in creating diverse and inclusive team environments where you regularly express concern for team members’ success and well-being.
And, of course, you love a good challenge!
Additional Information
About the Customer Success function
We’re responsible for ensuring that clients have an amazing experience with Negotiatus.
We are dedicated to every user’s success and address challenges quickly and creatively.
We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
We take pride in developing personal relationships with our users and our team.
We regularly support one another to ensure the success of our team and our clients.
We're very close as a company—we work together, hang out together, and we value each others' ideas and input.
What you’ll receive
A competitive compensation package including base and variable components as well as stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies
Generous leave policies and support for new and current parents
Employer-sponsored 401(k)
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job detailsJob TypeFull-timeFull Job DescriptionCompany Description
Job Description
Qualifications
Additional Information
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare. New customers are joining us faster than ever before and we’re seeking an experienced Customer Success leader to help support this next stage of our growth.
The VP of Customer Success will partner directly with (and report to) our CEO to oversee the Account Management, Customer Onboarding, and Customer Support teams.
Job Description
What you’ll do
First Week: You'll learn the ins and outs of the current Negotiatus client experience, gain exposure to our products, and get to know 12 dedicated Negotiatus Account Management, Onboarding, and Customer Support team members.
First Month: You will observe a wide variety of client engagements across our 250+ customers and work with our Senior Manager of Customer Success to oversee customer success activities, including support, onboarding, training, renewals, and referrals/introductions to drive product adoption.
First 3-6 Months: You will develop and implement account plans and strategies to improve Negotiatus’ relationships with customers, knowledge of decision making within an account, and understanding client’s spend habits.
First 9-12 Months: You will set high-level strategic direction and will be executing with precision. You will be responsible for driving key customer success outcomes, including increasing net revenue retention, by increasing the value Negotiatus provides to our customers.
Qualifications
About you
You believe that revenue growth derives from demonstrating recurring value to the customer.
You are a visionary leader who feels confident designing multi-year strategic plans and coaching your team to help them achieve desired business results.
You have experience scaling a customer success team of a recurring revenue business from Series A on (from $10M ARR to $50M ARR and a team of 10 to 50 headcount).
You are a strong manager who has overseen teams where you served as a manager of individual contributors, managers, and directors.
You want to make a meaningful impact on the growth strategy of a start-up and have experience serving as a member of an Executive Management Team.
You have segmented customers to provide high touch, enterprise account management for large accounts and self-service/scalable account management for the small and medium business (SMB) accounts
You are able to provide a track record of your performance on the following metrics over the past three (3) to five (5) years: Net Revenue Retention, Gross Renewal Rate (accounting for both Churn and Contraction), ARR Under Management, # of Customer Success Managers or Account Managers (CSMs/AMs), Revenue Per CSM/AM under management, Expansion Revenue Secured, NPS or CSAT.
You have either specialized in one or overseen several of the following functions: customer support, account management, product adoption/client onboarding, professional services, international support/service (including translation/localization).
You take pride in creating diverse and inclusive team environments where you regularly express concern for team members’ success and well-being.
And, of course, you love a good challenge!
Additional Information
About the Customer Success function
We’re responsible for ensuring that clients have an amazing experience with Negotiatus.
We are dedicated to every user’s success and address challenges quickly and creatively.
We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
We take pride in developing personal relationships with our users and our team.
We regularly support one another to ensure the success of our team and our clients.
We're very close as a company—we work together, hang out together, and we value each others' ideas and input.
What you’ll receive
A competitive compensation package including base and variable components as well as stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies
Generous leave policies and support for new and current parents
Employer-sponsored 401(k)
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job details
Job Type
Full-time
Full Job Description
Company Description
Job Description
Qualifications
Additional Information
Job Type
Full-time
Full Job Description
Company Description
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare. New customers are joining us faster than ever before and we’re seeking an experienced Customer Success leader to help support this next stage of our growth.
The VP of Customer Success will partner directly with (and report to) our CEO to oversee the Account Management, Customer Onboarding, and Customer Support teams.
Job Description
What you’ll do
First Week: You'll learn the ins and outs of the current Negotiatus client experience, gain exposure to our products, and get to know 12 dedicated Negotiatus Account Management, Onboarding, and Customer Support team members.
First Month: You will observe a wide variety of client engagements across our 250+ customers and work with our Senior Manager of Customer Success to oversee customer success activities, including support, onboarding, training, renewals, and referrals/introductions to drive product adoption.
First 3-6 Months: You will develop and implement account plans and strategies to improve Negotiatus’ relationships with customers, knowledge of decision making within an account, and understanding client’s spend habits.
First 9-12 Months: You will set high-level strategic direction and will be executing with precision. You will be responsible for driving key customer success outcomes, including increasing net revenue retention, by increasing the value Negotiatus provides to our customers.
Qualifications
About you
You believe that revenue growth derives from demonstrating recurring value to the customer.
You are a visionary leader who feels confident designing multi-year strategic plans and coaching your team to help them achieve desired business results.
You have experience scaling a customer success team of a recurring revenue business from Series A on (from $10M ARR to $50M ARR and a team of 10 to 50 headcount).
You are a strong manager who has overseen teams where you served as a manager of individual contributors, managers, and directors.
You want to make a meaningful impact on the growth strategy of a start-up and have experience serving as a member of an Executive Management Team.
You have segmented customers to provide high touch, enterprise account management for large accounts and self-service/scalable account management for the small and medium business (SMB) accounts
You are able to provide a track record of your performance on the following metrics over the past three (3) to five (5) years: Net Revenue Retention, Gross Renewal Rate (accounting for both Churn and Contraction), ARR Under Management, # of Customer Success Managers or Account Managers (CSMs/AMs), Revenue Per CSM/AM under management, Expansion Revenue Secured, NPS or CSAT.
You have either specialized in one or overseen several of the following functions: customer support, account management, product adoption/client onboarding, professional services, international support/service (including translation/localization).
You take pride in creating diverse and inclusive team environments where you regularly express concern for team members’ success and well-being.
And, of course, you love a good challenge!
Additional Information
About the Customer Success function
We’re responsible for ensuring that clients have an amazing experience with Negotiatus.
We are dedicated to every user’s success and address challenges quickly and creatively.
We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
We take pride in developing personal relationships with our users and our team.
We regularly support one another to ensure the success of our team and our clients.
We're very close as a company—we work together, hang out together, and we value each others' ideas and input.
What you’ll receive
A competitive compensation package including base and variable components as well as stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies
Generous leave policies and support for new and current parents
Employer-sponsored 401(k)
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Are you ready to plant roots and grow with a Denver-based company that is making a name for themselves? If so, we here at Wurk want to meet you! Wurk is the cannabis industry's first all-in-one workforce management solution. We've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect the people and businesses of the cannabis industry so they can focus their energies on making social change in the world in which we live.
Customer Success is vital to Wurk's long-term profitability and the health and success of our cannabis customers. This position reports to the COO and is responsible for all Customer Success activities such as on-boarding, support, services, adoption, advocacy, and retention. This position also includes responsibility for cross-functional alignment with other departments such as Marketing, Product, Sales, Account Management, Implementation, Support and Finance.
Responsibilities:
-
Drive Customer Success Outcomes
- Increase renewal rates and reduce churn
- Enable Sales and Account Management teams to expand our revenue through cross-sell and up-sell
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability
- Define and Optimize Customer Lifecycle
- Map customer journey
- Develop listening points in journey (e.g., usage, satisfaction, etc.)
- Standardize interventions for each point in journey
- Define segmentation of customer base and varying strategies
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Align with Marketing around marketing to existing clients
- Align with Product around driving product roadmap
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Align with Finance around measurement and forecasting
- Align with Executive Team around key metrics and objectives
- Drive company-wide definition of ideal customer
- Create company-wide customer feedback loop
-
Manage Customer Success Activities
- Training
- Customer Success Management
- Renewals
- Advocacy
-
Measure Effectiveness of Customer Success
- Define operational metrics for team
- Establish system for tracking metrics
- Create cadence for review within team
- Expose subset of metrics to executive team, company and board
- Lead World-class Customer Success Team
- Attract high potential individual contributors into team
- Create rapid onboarding process for new team members
- Foster collaboration within team and across customer lifecycle
- Encourage continuous learning within team
- Enhance Effectiveness and efficiency through technology
- Implement and manage support systems
- Reference and advocacy solutions
- Customer Success Management platform
- Inspire Customer Success Across Company
- Create company-wide culture of Customer Success
Required Experience/Skills:
- 5+ years' experience in leading customer-facing organizations
- Experience in HRIS solutions or Cannabis industry highly desired
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Relevant Bachelor's degree; preference for computer science or related degrees
What's in it for you?
- Work with one of the most amazing tech start-ups the industry has ever seen and be a part of an incredible team that's going places and leading industry.
- Work in colorful Colorado near the bustling heart of Downtown Denver in the gorgeous ballpark neighborhood
- Do you love dogs? So do we! (We're dog-friendly!)
- Collaborate with bright, fun, and goal-oriented teams in an open and lively environment
- Reap the benefits of self-managed PTO, and access to exciting industry events
- Cell Phone Reimbursement
- Eligibility to receive equity in Company
- 1 Month Sabbatical after 4 years of employment
Due to our small size and the abundance of Denver-based applicants in this 2% unemployment market (and the fact that this is a strictly on-site role), we will not be facilitating relocation and will only be contacting local talent at this time. If you live in Denver and want to work in the heart of the city, we want to meet you!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Apply for this job with Wurk
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.