We know of 7 jobs at Negotiatus as of April 2024, including roles such as VP of Customer Success, Junior Operations Associate, and Junior Operations Specialist (Client Orders).
More than 30+ days
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare. New customers are joining us faster than ever before and we’re seeking an experienced Customer Success leader to help support this next stage of our growth.
The VP of Customer Success will partner directly with (and report to) our CEO to oversee the Account Management, Customer Onboarding, and Customer Support teams.
Job Description
What you’ll do
First Week: You'll learn the ins and outs of the current Negotiatus client experience, gain exposure to our products, and get to know 12 dedicated Negotiatus Account Management, Onboarding, and Customer Support team members.
First Month: You will observe a wide variety of client engagements across our 250+ customers and work with our Senior Manager of Customer Success to oversee customer success activities, including support, onboarding, training, renewals, and referrals/introductions to drive product adoption.
First 3-6 Months: You will develop and implement account plans and strategies to improve Negotiatus’ relationships with customers, knowledge of decision making within an account, and understanding client’s spend habits.
First 9-12 Months: You will set high-level strategic direction and will be executing with precision. You will be responsible for driving key customer success outcomes, including increasing net revenue retention, by increasing the value Negotiatus provides to our customers.
Qualifications
About you
You believe that revenue growth derives from demonstrating recurring value to the customer.
You are a visionary leader who feels confident designing multi-year strategic plans and coaching your team to help them achieve desired business results.
You have experience scaling a customer success team of a recurring revenue business from Series A on (from $10M ARR to $50M ARR and a team of 10 to 50 headcount).
You are a strong manager who has overseen teams where you served as a manager of individual contributors, managers, and directors.
You want to make a meaningful impact on the growth strategy of a start-up and have experience serving as a member of an Executive Management Team.
You have segmented customers to provide high touch, enterprise account management for large accounts and self-service/scalable account management for the small and medium business (SMB) accounts
You are able to provide a track record of your performance on the following metrics over the past three (3) to five (5) years: Net Revenue Retention, Gross Renewal Rate (accounting for both Churn and Contraction), ARR Under Management, # of Customer Success Managers or Account Managers (CSMs/AMs), Revenue Per CSM/AM under management, Expansion Revenue Secured, NPS or CSAT.
You have either specialized in one or overseen several of the following functions: customer support, account management, product adoption/client onboarding, professional services, international support/service (including translation/localization).
You take pride in creating diverse and inclusive team environments where you regularly express concern for team members’ success and well-being.
And, of course, you love a good challenge!
Additional Information
About the Customer Success function
We’re responsible for ensuring that clients have an amazing experience with Negotiatus.
We are dedicated to every user’s success and address challenges quickly and creatively.
We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
We take pride in developing personal relationships with our users and our team.
We regularly support one another to ensure the success of our team and our clients.
We're very close as a company—we work together, hang out together, and we value each others' ideas and input.
What you’ll receive
A competitive compensation package including base and variable components as well as stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies
Generous leave policies and support for new and current parents
Employer-sponsored 401(k)
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare. New customers are joining us faster than ever before and we’re seeking an experienced Customer Success leader to help support this next stage of our growth.
The VP of Customer Success will partner directly with (and report to) our CEO to oversee the Account Management, Customer Onboarding, and Customer Support teams.
Job Description
What you’ll do
First Week: You'll learn the ins and outs of the current Negotiatus client experience, gain exposure to our products, and get to know 12 dedicated Negotiatus Account Management, Onboarding, and Customer Support team members.
First Month: You will observe a wide variety of client engagements across our 250+ customers and work with our Senior Manager of Customer Success to oversee customer success activities, including support, onboarding, training, renewals, and referrals/introductions to drive product adoption.
First 3-6 Months: You will develop and implement account plans and strategies to improve Negotiatus’ relationships with customers, knowledge of decision making within an account, and understanding client’s spend habits.
First 9-12 Months: You will set high-level strategic direction and will be executing with precision. You will be responsible for driving key customer success outcomes, including increasing net revenue retention, by increasing the value Negotiatus provides to our customers.
Qualifications
About you
You believe that revenue growth derives from demonstrating recurring value to the customer.
You are a visionary leader who feels confident designing multi-year strategic plans and coaching your team to help them achieve desired business results.
You have experience scaling a customer success team of a recurring revenue business from Series A on (from $10M ARR to $50M ARR and a team of 10 to 50 headcount).
You are a strong manager who has overseen teams where you served as a manager of individual contributors, managers, and directors.
You want to make a meaningful impact on the growth strategy of a start-up and have experience serving as a member of an Executive Management Team.
You have segmented customers to provide high touch, enterprise account management for large accounts and self-service/scalable account management for the small and medium business (SMB) accounts
You are able to provide a track record of your performance on the following metrics over the past three (3) to five (5) years: Net Revenue Retention, Gross Renewal Rate (accounting for both Churn and Contraction), ARR Under Management, # of Customer Success Managers or Account Managers (CSMs/AMs), Revenue Per CSM/AM under management, Expansion Revenue Secured, NPS or CSAT.
You have either specialized in one or overseen several of the following functions: customer support, account management, product adoption/client onboarding, professional services, international support/service (including translation/localization).
You take pride in creating diverse and inclusive team environments where you regularly express concern for team members’ success and well-being.
And, of course, you love a good challenge!
Additional Information
About the Customer Success function
We’re responsible for ensuring that clients have an amazing experience with Negotiatus.
We are dedicated to every user’s success and address challenges quickly and creatively.
We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
We take pride in developing personal relationships with our users and our team.
We regularly support one another to ensure the success of our team and our clients.
We're very close as a company—we work together, hang out together, and we value each others' ideas and input.
What you’ll receive
A competitive compensation package including base and variable components as well as stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies
Generous leave policies and support for new and current parents
Employer-sponsored 401(k)
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Type
Full-time
Full Job Description
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare.
Our Operations team is looking for a Junior Order Specialist to own key functional areas of purchase optimization through order processing and vendor selection. The ideal candidate has a customer-first mindset, is detailed-oriented and has a knack for process improvement.
Responsibilities
Order management - process individual vendor orders for our clients, routing them through hundreds of vendors based on client preferences and availability
Curate client and Negotiatus catalogs, and ensure our vendor data/rules are up to date
Collaborate with Customer Success by resolving any issues and streamlining the client onboarding workflow to make the Negotiatus experience as valuable as possible
Recommend workflow and platform improvements to operations and tech leadership to improve internal efficiency
Do whatever it takes to make the Negotiatus client experience incredible!
Required Qualifications
Comfort using G-Suite, Microsoft Office and Mac OS
Detail-oriented with strong critical thinking and creative problem-solving skills
Ability to multi-task and adapt to changing priorities
Must be self-motivated and able to work in a team environment
Ability to prioritize autonomously and ask for advice or help when necessary
Ability to focus on recurring tasks with an emphasis on speed and accuracy
Preferred Qualifications
Bachelor's Degree
Familiarity with Slack, Microsoft Teams, or other cross departmental communication tools.
Six months of experience in ecommerce, vendor/order management, or a fast growing tech startup.
Previous experience with using B2B software
Company Benefits
Health benefits including medical, dental and vision coverage offered
Company 401K and Stock Options offered
Flexible vacation policy
Negotiatus is an equal opportunity employer. Applicant’s qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Type
Full-time
Full Job Description
Company Description
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare. New customers are joining us faster than ever before and we’re seeking an experienced Customer Success leader to help support this next stage of our growth.
The VP of Customer Success will partner directly with (and report to) our CEO to oversee the Account Management, Customer Onboarding, and Customer Support teams.
Job Description
What you’ll do
First Week: You'll learn the ins and outs of the current Negotiatus client experience, gain exposure to our products, and get to know 12 dedicated Negotiatus Account Management, Onboarding, and Customer Support team members.
First Month: You will observe a wide variety of client engagements across our 250+ customers and work with our Senior Manager of Customer Success to oversee customer success activities, including support, onboarding, training, renewals, and referrals/introductions to drive product adoption.
First 3-6 Months: You will develop and implement account plans and strategies to improve Negotiatus’ relationships with customers, knowledge of decision making within an account, and understanding client’s spend habits.
First 9-12 Months: You will set high-level strategic direction and will be executing with precision. You will be responsible for driving key customer success outcomes, including increasing net revenue retention, by increasing the value Negotiatus provides to our customers.
Qualifications
About you
You believe that revenue growth derives from demonstrating recurring value to the customer.
You are a visionary leader who feels confident designing multi-year strategic plans and coaching your team to help them achieve desired business results.
You have experience scaling a customer success team of a recurring revenue business from Series A on (from $10M ARR to $50M ARR and a team of 10 to 50 headcount).
You are a strong manager who has overseen teams where you served as a manager of individual contributors, managers, and directors.
You want to make a meaningful impact on the growth strategy of a start-up and have experience serving as a member of an Executive Management Team.
You have segmented customers to provide high touch, enterprise account management for large accounts and self-service/scalable account management for the small and medium business (SMB) accounts
You are able to provide a track record of your performance on the following metrics over the past three (3) to five (5) years: Net Revenue Retention, Gross Renewal Rate (accounting for both Churn and Contraction), ARR Under Management, # of Customer Success Managers or Account Managers (CSMs/AMs), Revenue Per CSM/AM under management, Expansion Revenue Secured, NPS or CSAT.
You have either specialized in one or overseen several of the following functions: customer support, account management, product adoption/client onboarding, professional services, international support/service (including translation/localization).
You take pride in creating diverse and inclusive team environments where you regularly express concern for team members’ success and well-being.
And, of course, you love a good challenge!
Additional Information
About the Customer Success function
We’re responsible for ensuring that clients have an amazing experience with Negotiatus.
We are dedicated to every user’s success and address challenges quickly and creatively.
We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
We take pride in developing personal relationships with our users and our team.
We regularly support one another to ensure the success of our team and our clients.
We're very close as a company—we work together, hang out together, and we value each others' ideas and input.
What you’ll receive
A competitive compensation package including base and variable components as well as stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off and remote work policies
Generous leave policies and support for new and current parents
Employer-sponsored 401(k)
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Type
Full-time
Full Job Description
Company Description
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare.
We are looking for a Junior Operations Associate to own recurring order billing and order processing related tasks while strengthening relationships with vendors and clients. This is a unique opportunity on the forefront of fintech and procurement innovation. The role will report directly into the Senior Operations Manager and work closely with Operations, Customer Support, and Finance teams.
Job Description
Process inbound invoices for order reconciliation, providing a seamless & accurate experience for our clients
Resolve post-order issues and implement scalable solutions that allow us to prevent them in the future
Work closely with Senior Operations Manager to examine our payment processes and make suggestions with scalability in mind
Communicate with vendors and help to build new, long-lasting relationships
Assist with vendor set up on the Negotiatus platform, helping to provide a seamless procurement experience
Qualifications
Required Qualifications:
An empathetic, customer-centric mindset - you make client problems your problems!
Ability to focus on recurring tasks with an emphasis on speed and accuracy
Exceptional communications and problem solving skills
Comfortability and confidence on the phone; ability to represent Negotiatus and be the voice of the company while speaking with vendors
Demonstrated experience and proficiency with spreadsheets, databases, and reporting tools. Excel, PowerPoint, and SQL (not required but a plus!)
Experience working with Mac OS
Preferred Qualifications:
A Bachelor's degree
A hungry attitude to learn new things and go above and beyond to get things done!
Experience in analyzing/reconciling invoices
Additional Information
Benefits
Stock options and company 401(k)
Subsidized medical, dental, and vision coverage
Flexible vacation and work from home policy
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Type
Full-time
Full Job Description
Company Description
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare.
We are looking for a Junior Operations Associate to own recurring order billing and order processing related tasks while strengthening relationships with vendors and clients. This is a unique opportunity on the forefront of fintech and procurement innovation. The role will report directly into the Senior Operations Manager and work closely with Operations, Customer Support, and Finance teams.
Job Description
Process inbound invoices for order reconciliation, providing a seamless & accurate experience for our clients
Resolve post-order issues and implement scalable solutions that allow us to prevent them in the future
Work closely with Senior Operations Manager to examine our payment processes and make suggestions with scalability in mind
Communicate with vendors and help to build new, long-lasting relationships
Assist with vendor set up on the Negotiatus platform, helping to provide a seamless procurement experience
Qualifications
Required Qualifications:
An empathetic, customer-centric mindset - you make client problems your problems!
Ability to focus on recurring tasks with an emphasis on speed and accuracy
Exceptional communications and problem solving skills
Comfortability and confidence on the phone; ability to represent Negotiatus and be the voice of the company while speaking with vendors
Demonstrated experience and proficiency with spreadsheets, databases, and reporting tools. Excel, PowerPoint, and SQL (not required but a plus!)
Experience working with Mac OS
Preferred Qualifications:
A Bachelor's degree
A hungry attitude to learn new things and go above and beyond to get things done!
Experience in analyzing/reconciling invoices
Additional Information
Benefits
Stock options and company 401(k)
Subsidized medical, dental, and vision coverage
Flexible vacation and work from home policy
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.
Job Type
Full-time
Full Job Description
Company Description
Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across a broad array of industries including fitness, retail, hospitality, cannabis, and healthcare.
We are looking for a Junior Operations Associate to own recurring order billing and order processing related tasks while strengthening relationships with vendors and clients. This is a unique opportunity on the forefront of fintech and procurement innovation. The role will report directly into the Senior Operations Manager and work closely with Operations, Customer Support, and Finance teams.
Job Description
Process inbound invoices for order reconciliation, providing a seamless & accurate experience for our clients
Resolve post-order issues and implement scalable solutions that allow us to prevent them in the future
Work closely with Senior Operations Manager to examine our payment processes and make suggestions with scalability in mind
Communicate with vendors and help to build new, long-lasting relationships
Assist with vendor set up on the Negotiatus platform, helping to provide a seamless procurement experience
Qualifications
Required Qualifications:
An empathetic, customer-centric mindset - you make client problems your problems!
Ability to focus on recurring tasks with an emphasis on speed and accuracy
Exceptional communications and problem solving skills
Comfortability and confidence on the phone; ability to represent Negotiatus and be the voice of the company while speaking with vendors
Demonstrated experience and proficiency with spreadsheets, databases, and reporting tools. Excel, PowerPoint, and SQL (not required but a plus!)
Experience working with Mac OS
Preferred Qualifications:
A Bachelor's degree
A hungry attitude to learn new things and go above and beyond to get things done!
Experience in analyzing/reconciling invoices
Additional Information
Benefits
Stock options and company 401(k)
Subsidized medical, dental, and vision coverage
Flexible vacation and work from home policy
Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
Apply for this job with Negotiatus
Apply now →
By clicking the "Apply now" button, you'll be leaving Fazow and going to an external job application page for this company.
Please research all companies before applying. When applying for jobs, you should NOT have to pay to apply.
Fazow accepts no liability or responsibility as a consequence of any reliance upon information on external sites or in jobs listed on fazow.com.